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Southeast Regional Conference
Wednesday, May 29, 2013
Slides Available: http://bit.ly/serc13-desktop
Selecting the Right Desktop
Conferencing System for Your
CampusDavid GannonAssociate Director, Academic Computing & Media Services
Bryant University
Rob MooreInstructional Designer
UNC-Chapel Hill School of Government
Enoch ParkDirector of Distance Learning
Pfeiffer University
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Agenda
Use Cases
Target Audience
Functionality
License
Integration
Lessons Learned
Slides Available:http://bit.ly/serc13-desktop
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Why are we even looking at this in the first place?
Use Cases
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Use Cases – Bryant University
Academic Distance learning – Graduate School
Virtual office hours
Guest speakers Administrative
Teleconferencing
Virtual meetings
Recorded informational sessions
Interviews
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Use Cases – UNC Chapel Hill
Main campus (Blackboard Collaborate)
Campus support
Web conferencing solution for students,
faculty and staff School of Government (Adobe Connect)
Using the state web conferencing contract
Webinars, e-learning modules hosting for course content/delivery
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Use Cases – Pfeiffer University
Accommodating current (and potential) end-user requirements
Claiming the selection power back to
campus Product lifecycle & risks
Lessons learned from LMS market
Web 2.0 products
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Questions?
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Who are we trying to serve?
Target Audience
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Target Audience – Bryant University
Graduate school
All faculty/staff/students
Executive Development Center (EDC)
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Target Audience – UNC Chapel Hill
Main campus Undergraduate and graduate students
Faculty and staff
School of Government
Course delivery: Webinars and e-learning
modules – state and local government
officials Client consultation: Use campus solution
(currently Blackboard Collaborate)
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Target Audience – Pfeiffer University
Student population Undergraduate / Graduate / Adult / Public
On-Campus / Distance Learning
Level of Technology Proficiency Faculty
On-Campus / Distance Learning
Level of Technology Proficiency
Staff / Departments
Outreach / General Public
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Questions?
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What are the needs for the selecting solution?
Functionality
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Functionality – Bryant University
Real time audio & video streaming Recording capability
Use for both academic and administrative
purposes Screen & application sharing
IP & telephone access
Branding
Integration with current systems
Mobile access
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Functionality – UNC Chapel Hill
Main campus Private rooms
Ability to be supported by main campus
Ability to be integrated into campus LMS so that
faculty/staff can make own rooms
School of Government
Ability to customize layout
Ability to record and archive meeting recordings
High quality recordings (audio/images)
Interactive experience
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Functionality – Pfeiffer University
Audio Video
Extensions/ Connectivity
Branding and layout
Screen share / Application share
Mobile Access – App for iOS and Android
Adaptive use of bandwidth
Download/ embedding options
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Questions?
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How much will this cost to support and maintain?
License
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License – Bryant University
How is pricing calculated? Who can use and who is counted
Additional costs for on-site/hosted
Storage & bandwidth limitations
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License – UNC Chapel Hill
Main campus is covering cost for Blackboard Collaborate as a campus
service
School of Government has 2 named usersrooms (500/375 concurrent users)
Unlimited storage space for archived
webinars, e-learning module content
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License – Pfeiffer University
Cost calculation Named user (meeting hosts) license
Virtually unlimited size of attendance
Hosting options Hosted service vs on-premise
Maintenance
Bandwidth requirement TCO
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Questions?
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How will this work with our existing infrastructure (e.g. single-sign-on, LMS)
Integration
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Integration – Bryant University
LMS (Blackboard) Email & calendaring system (Exchange)
Single sign on
Mobile
Other applications (Office)
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Integration – UNC Chapel Hill
Main campus LMS (Sakai)
Super Admins have ability to create rooms
School of Government
Instructional Support are the two named
users and manage the room and publishing
of e-learning modules
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Integration – Pfeiffer University
Connection to the existing system Less emphasis on automatic LMS integration
Support structure
System support by hosting service provider Training
Vendor support for ongoing / on-demand
training / knowledge base
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Questions?
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What are potential trouble areas or sports to consider and be aware of?
Lessons Learned
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Lessons Learned – Bryant University
Institutional Strategy “Advertising” and training are vital!
Compatibility with other systems
No phone access HD capability
Mobile solutions – for all platforms?
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Lessons Learned – UNC Chapel Hill
School of Government Demand ≠ Usage
Faculty use their conference line more than
the virtual meeting rooms Current actual use of virtual meeting rooms
does not warrant separate contract outside of
campus supported solution
Using the state contract improved reliability,
increased capacity, and lowered costs
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Lessons Learned – Pfeiffer University
Be aware of potential system lock-in Stability / longevity of vendor
Open source solutions and TCO
Informal assessment shows highsatisfaction among students
Flexibility & affordability can be helpful,
especially for smaller institutions
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Questions?
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Contact Information
David Gannon, Bryant UniversityAssociate Director, Academic Computing & Media Services
http://www.twitter.com/Dave_RI
http://www.linkedin.com/in/dagannon/
Rob Moore, UNC-Chapel Hill School of GovernmentInstructional Designer
http://www.twitter.com/mind_innovator
http://www.linkedin.com/in/mindofaninnovator
Enoch Park, Pfeiffer UniversityDirector of Distance Learning
http://www.twitter.com/EPRI