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SELF COACHING SCHOLARS
TECH FAQ
TABLE OF CONTENTS
LOG IN TO THE MEMBERSHIP SITE 2
FORGOT PASSWORD 2
CALL SCHEDULE AND ZOOM INFORMATION 3
BEING COACHED LIVE ON A CALL 6
LIVE CALL RECORDINGS 7
HOW TO LISTEN TO RECORDINGS ON YOUR PHONE 8
I CAN’T FIND MY QUESTION IN “ASK BROOKE” 12
I HAVEN’T RECEIVED ANY EMAILS 13
If you have additional questions, please email [email protected]
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LOG IN TO THE MEMBERSHIP SITE
1. We recommend that you use Google Chrome to log in to scs.thelifecoachschool.com.
2. Do not cut and paste your credentials into the login fields as it can create spaces and lock you out.
3. If you get an error, try clearing your browser history and cache.
FORGOT PASSWORD
If you forgot your password, you can click on “Forgot/Reset your password?” link under the login
credential box. Enter the email address that you used when you enrolled.
http://scs.thelifecoachschool.com/https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
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CALL SCHEDULE AND ZOOM INFORMATION
The monthly call schedule is posted on the membership site under the “CLASSES” tab. Click “CLASSES” then click on
the current month from the drop-down menu. The current call schedule, Zoom link, phone numbers, and Webinar ID are
directly below the schedule on the specific month page as shown here:
Desktop
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If you have never used Zoom before a “zoomusLauncher.zip” file will download after you click the Zoom link. Double
click the “zoomusLauncher.zip” to join the live call.
If the webinar has not started, you will see a pop-up window that will say, “Please wait for the host to start
this webinar.”
Once Brooke starts the webinar, you will see her on your screen.
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Mobile
Download the Zoom app to
your mobile device.
Open the app and select
“Join a Meeting.”
Type in the Webinar ID:
[Shown below calendar.
This changes each month.]
If the webinar has not started, after you select “Join” the app will tell you “Waiting for the host
to start this meeting”
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BEING COACHED LIVE ON A CALL
If you requested to be coached, Brooke will ask you to click the “Raise Hand” button on your
screen during the Zoom call. You can unmute yourself and Brooke, as the host, also has the
ability to unmute you. Your video and audio will then be unmuted and you will be seen on the
screen.
On the Q&A calls, you can ask questions by clicking the “Q&A” button (see above right next to
Raise Hand). This feature is a live chat via text box:
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LIVE CALL RECORDINGS
The recording of each live coaching call is uploaded on the membership site within 24 hours.
These recordings are posted under “Call Recordings” at the bottom of the “CLASSES” page for
the month, immediately under the booklet downloads.
You can watch the call recording directly from your computer, or you can download the audio
file version using SoundCloud and listen from your mobile device. Click the arrow at the upper
right-hand corner to download and save.
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HOW TO LISTEN TO RECORDINGS ON YOUR PHONE
There are a few ways you can access and listen to the audio files once you download and save
them on your mobile device:
SoundCloud
You will need to download the SoundCloud app on your mobile device. This is a free application.
You can also purchase SoundCloud Go for $4.99 per month. This feature allows you to listen to
the live calls and podcasts without using your data.
Step 1:
Download the SoundCloud
app on your mobile device.
Step 2:
Click the magnifying glass
icon at the bottom to
search.
Step 3:
In the search box type in
Brooke Castillo. Click
the gray icon to the right of
Brooke’s listing to add the
station.
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Step 4:
Select “Start Station”
Step 5:
Your station has been
successfully created.
Step 6:
When you log in again,
your “Station” will appear.
Dropbox
A simple way to download, organize, and listen to the audio files online or offline is through
Dropbox.
Step 1:
Download the call from the website under “Call Recordings” and save to your Dropbox folder on
your computer. (Or if you do not have Dropbox installed on your computer you can download to
your computer and then upload the saved file to your Dropbox account in your browser when
you are logged in.)
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Step 2:
Make sure you have the
Dropbox app downloaded
to your phone.
Step 3:
Navigate to the audio file
that you saved in your
Dropbox folder in Step 1.
You can listen to it by
selecting the call from this
screen and listening to it
using Wi-Fi or data, or you
can save it for offline
listening shown in Step 4.
Step 4:
Select the gray downward-
facing caret in a circle to
the right of the audio file
name for the call you wish
to access offline. These
options will be revealed:
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Step 5:
Select “Make Available
Offline”. Dropbox will
then download the file for
listening offline without
using your data.
Step 6:
Confirm the file is
downloaded by looking for
the green arrow pointing
down to the right of the file
name but to the left of the
gray caret.
Step 7:
You can also easily find all
your downloaded files that
are available for offline
listening by selecting
“Offline” in the
navigation on the bottom,
to the far right.
You can easily remove the downloaded file from the device here when you are done listening
offline by selecting the same gray downward-facing caret in a circle to the right of the audio file
name:
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I CAN’T FIND MY QUESTION IN “ASK BROOKE”
Click on ASK BROOKE on the menu.
Type in the “Question Title” that you originally submitted in the search box under “ANSWERED
QUESTIONS.” Click on the question title to see your response, like this:
1. Type your question title in this box:
2. Hit return or enter after typing your question title to find your entry then click on your
question title to expand the question and answer:
https://scs.thelifecoachschool.com/ask-brooke/
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3. Once you click on your question title, it will expand the text of your question and the
answer from Brooke is below:
I HAVEN’T RECEIVED ANY EMAILS
If you haven’t received any emails from us, you should first check your “spam”, “junk,” or
“categories” folders (depending on your email provider). You can also “whitelist” our domain
name: @thelifecoachschool.com. Whitelisting will allow all emails from a certain domain name
(e.g. thelifecoachschool.com) to be received in your inbox.
Here are the steps for Gmail:
1. When you’re in your Gmail inbox, click the gear in the upper right-hand corner and
select “settings”
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Click “Filters and Blocked Addresses”
2. Click “Create a new filter”
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3. To ensure receipt of emails from The Life Coach School, enter the domain name exactly
like this: @thelifecoachschool.com. At the bottom right of the pop-up box, click “Create
filter with this search” in the lower right-hand corner.
4. Check the “Never send it to spam” box, and then click “Create filter”
