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Management: A Competency Based Management: A Competency Based ApproachApproach
Managing in a Dynamic Managing in a Dynamic
EnvironmentEnvironment
Introductory Concepts: What AreManagerial Competencies?
Competency – a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness
Managerial Competencies – sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations
Why are Managerial Competencies Important?
You need to use your strengths to do your best
You need to know your weaknesses
You need developmental experiences at work to become successful leaders and address your weakness
You probably like to be challenged with new learning opportunities
Organizations do not want to waste human resources
Globalization deregulation, restructuring, and new competitors add to the complexity of running a business
A Model of Managerial A Model of Managerial CompetenciesCompetencies
TeamworkCompetencyTeamwork
Competency
GlobalAwareness
Competency
GlobalAwareness
Competency
StrategicAction
Competency
StrategicAction
Competency
Planning andAdministrationCompetency
Planning andAdministrationCompetency
Self-ManagementCompetency
Self-ManagementCompetency
CommunicationCompetency
CommunicationCompetency
A Model of Managerial A Model of Managerial CompetenciesCompetencies(adapted from Figure 1.1)(adapted from Figure 1.1)
TeamworkCompetencyTeamwork
Competency
GlobalAwareness
Competency
GlobalAwareness
Competency
StrategicAction
Competency
StrategicAction
Competency
Planning andAdministrationCompetency
Planning andAdministrationCompetency
Self-ManagementCompetency
Self-ManagementCompetency
CommunicationCompetency
CommunicationCompetency
ManagerialEffectivenessManagerial
Effectiveness
Management Level and SkillsManagement Level and Skills
Six Core Managerial Competencies:What It Takes to Be a Great Manager
Communication Competency
Planning and Administration Competency
Teamwork Competency
Strategic Action Competency
Multicultural Competency
Self-Management Competency
Communication Competency
Ability to effectively transfer and exchange information that leads to understanding between yourself and others
Informal Communication Used to build social networks and good
interpersonal relations
Formal CommunicationUsed to announce major events/decisions/
activities and keep individuals up to date
NegotiationUsed to settle disputes, obtain resources,
and exercise influence
The overall ability to use all the modes of transmitting, understanding, and receiving ideas, thoughts, and feelings—verbal, listening, nonverbal, written, electronic, and
the like—for accurately transferring and exchanging information and emotions
Conveying information, ideas and emotions to others
Providing constructive feedback to others Engaging in active listening Using and interpreting nonverbal
communication Engaging in verbal communication effectively Engaging in written communication effectively Using a variety of computer-based information resources
To be communicative competent To be communicative competent you need skills within the following areas:you need skills within the following areas:
Grammatical competenceGrammatical competence the ability to use the rules of the language to understand and the ability to use the rules of the language to understand and
produce the language correctlyproduce the language correctlyDiscourse competenceDiscourse competence the ability to understand and produce coherent texts (written and the ability to understand and produce coherent texts (written and
oral) within various genresoral) within various genresPragmatic competencePragmatic competence the ability to understand and produce utterances that are suitable the ability to understand and produce utterances that are suitable
for the context in which they are utteredfor the context in which they are utteredStrategic competenceStrategic competence the ability to efficiently use the skills available to you to get your the ability to efficiently use the skills available to you to get your
message acrossmessage acrossFluency :Interrelation between the elements of communicative Fluency :Interrelation between the elements of communicative
competencecompetence
written and oral communication proficiencieswritten and oral communication proficiencies sender and receiversender and receiver speaking, listening, writing, and readingspeaking, listening, writing, and reading all communication is unique all communication is unique authentic communication is demanding in authentic communication is demanding in
terms of collaboration, and itterms of collaboration, and it’’s unpredictables unpredictable we communicate and understand communi-we communicate and understand communi-
cation based on the context in which it takes cation based on the context in which it takes place / in which we find ourselvesplace / in which we find ourselves
Deciding what tasks need to be done, determining how they can be done, allocating resources to enable them to be done, and then monitoring progress to ensure that they are done
Information gathering, analysis, and problem solving from employees and customers
Planning and organizing projects with agreedupon completion dates
Time management
Budgeting and financial management
Accomplishing tasks through small groups ofpeople who are collectively responsible andwhose job requires coordination
Designing teams properly involves havingpeople participate in setting goals
Creating a supportive team environment gets people committed to the team’s goals
Managing team dynamics involves settlingconflicts, sharing team success, and assign tasksthat use team members’ strengths
Strategic Action Competency
Understanding the overall mission and values of the organization and ensuring that employees’ actions match with them
Understanding how departments or divisions of the organization are interrelated
Taking key strategic actions to position the firm for success, especially in relation to concern of stakeholders
Leapfrogging competitors
Competing EffectivelyCompeting Effectively
StrategyStrategy Ideas, plans, and support that firms Ideas, plans, and support that firms
employ to compete successfully against employ to compete successfully against their rivalstheir rivals
Competitive AdvantageCompetitive Advantage Allows a firm to gain anAllows a firm to gain an
edge over rivals whenedge over rivals when competingcompeting
Six Ingredients of StrategySix Ingredients of Strategy
StrategyStrategy
VisionVision
Planning &Administration
Planning &Administration
Global Awareness
Global Awareness
ValueCreation
ValueCreation
StakeholdersStakeholders
LeveragingTechnologyLeveragingTechnology
Understanding, appreciating and responding to diverse political, cultural, and economic issues across and within nations
Cultural knowledge and understanding of the events in at least a few other cultures
Cultural openness and sensitivity to how others think, act, and feel
Respectful of social etiquette variations
Accepting of language differences
Multicultural CompetencyMulticultural Competency
Across cultures competencyAcross cultures competency
The overall ability to recognize and embrace similarities and differences among nations and cultures and then approach key organizational and strategic
issues with an open and curious mind.
Foundation abilities of cultures Foundation abilities of cultures competencycompetency
Understanding, appreciating unique cultural Characteristics of different cultures. Appreciating influence of work-related
values Understanding and motivating employees
with different values and attitudes Communicating in the local language Effectively working with those from foreign countries Utilizing a global mindset
Self-Management Competency
Developing yourself and taking responsibility
Integrity and ethical conduct
Personal drive and resilience
Balancing work and life issues
Self-awareness and personal development activities
Personal Drive & ResiliencePersonal Drive & Resilience
Seeks responsibility and is willing to Seeks responsibility and is willing to innovate and take risks innovate and take risks
Ambitious and motivated to achieve Ambitious and motivated to achieve objectives but does not put personal objectives but does not put personal ambition ahead of organisational goals ambition ahead of organisational goals
Works hard to get things done Works hard to get things done Shows perseverance in the face of Shows perseverance in the face of
obstacles and bounces back from obstacles and bounces back from failure failure
Balancing Work & Life IssueBalancing Work & Life Issue
Strikes a reasonable balance Strikes a reasonable balance between work and other life activities between work and other life activities so that neither aspect is neglected so that neither aspect is neglected
Takes good care of self, mentally and Takes good care of self, mentally and physically and uses constructive physically and uses constructive outlets to vent frustration & reduce outlets to vent frustration & reduce tensiontension
Self-Awareness & Self-Awareness & DevelopmentDevelopment
Has clear personal and career goals and Has clear personal and career goals and knows values, feelings and areas of knows values, feelings and areas of strengths and weaknesses strengths and weaknesses
Uses strengths to advantage while seeking Uses strengths to advantage while seeking to improve or compensate for weaknesses to improve or compensate for weaknesses
Accepts responsibility for continuous self-Accepts responsibility for continuous self-development and learning, and develops development and learning, and develops plans and seeks opportunities for personal plans and seeks opportunities for personal long term growthlong term growth
Analyses and learns from work and Analyses and learns from work and life experiences. life experiences.
Willing to continually unlearn and Willing to continually unlearn and relearn as changed situations call for relearn as changed situations call for new skills and perspectives new skills and perspectives
Ethics and value Competency
The overall ability to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.
Foundation abilities in the Foundation abilities in the ethics competencyethics competency
Identifying and describing ethical principles
Assessing the importance of ethical issues Applying laws, regulations, and rules in making decisions and taking action Demonstrating dignity and respect for
others Being honest and open in communication
Ethical decision makingEthical decision making
Act Responsibly Consider our Ethical Principles Trust your judgment I dentify Impact on Stakeholders Obey the Rules Notify Appropriate Persons
TATA Steel:TATA Steel:The Tata Group has always sought to be a The Tata Group has always sought to be a
value-driven organisation. These values value-driven organisation. These values continue to direct the Group's growth and continue to direct the Group's growth and businesses. The five core Tata values businesses. The five core Tata values underpinning the way we do business areunderpinning the way we do business are: :
IntegrityIntegrity UnderstandingUnderstanding ExcellenceExcellence UnityUnity ResponsibilityResponsibility
SAIL (Steel Authority of SAIL (Steel Authority of India)India): :
To be a respected world Class To be a respected world Class Corporation and the leader in Corporation and the leader in Indian steel business inIndian steel business inquality, productivity, profitability quality, productivity, profitability and customer satisfactionand customer satisfaction
Maruti Udyog:Maruti Udyog:
We believe our core values drive us in We believe our core values drive us in every endeavor:every endeavor:
Customer obsession; Customer obsession; fast, fast, flexible and first mover; flexible and first mover; innovation & creativity; innovation & creativity; networking & partnership; networking & partnership; openness & learning.openness & learning.
WIPRO:WIPRO:The Spirit of Wipro is the core of WiproThe Spirit of Wipro is the core of Wipro……
thethe
Spirit is rooted in current reality, but it Spirit is rooted in current reality, but it also represents what Wipro aspires to also represents what Wipro aspires to be be –– thus making it thus making it future active.future active.
The Spirit is an indivisible synthesis of The Spirit is an indivisible synthesis of all three statements.all three statements.
Manifesting intensity to winManifesting intensity to win, , Acting with sensitivityActing with sensitivity and and being being
unyielding on integrityunyielding on integrity all the time. all the time.