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Seminario avaya aura+cs1k

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Avaya Aura
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Asko Hotakainen Senior Sales Engineer March 2014 CS 1000: Paths to the Future
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Page 1: Seminario avaya aura+cs1k

Asko Hotakainen

Senior Sales Engineer

March 2014

CS 1000: Paths to the Future

Page 2: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Aura® integration

Single SIP routing engine

Consolidated mgmt platform

Hybrid network support for

advanced telephony features

Single presence / IM server

for hybrid network

Accelerate collaboration for

targeted users with easy

starter package

Avaya CS 1000 R7.5

Avaya Aura Integration

Collaboration

Pack for CS

1000

Prepare for video with

network wide bandwidth

management via Session

Manager.

Enhance serviceability

response time and quality

Additional use cases for

Collaboration Pack

Enhanced Serviceability, Quality

and Avaya Aura integration

Avaya CS 1000 R7.6 Q1 CY2013

Avaya CS 1000 CY2010 to CY2014

Collaboration

Pack v 1.1 & 1.2

for CS 1000

Generally Available

Committed

Future – Not Committed

Continued improvements to

quality and stability

Improved Quality and

Stability

Current & Future –

Avaya

CS 1000 7.6 Service

Packs

Enablers to help transitions

to Avaya Aura or IP Office

Additional Collaboration

Pack Enhancements

Other Futures

Timing TBD

Page 3: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

CS1000: R7.6 and Beyond

CS1000 R7.6 released March 2013

CS 1000 R7.6 will be the last feature release

We will continue to support and maintain the platform with a continued focus on Service Packs:

– Improve quality and stability

– Keep the platform current

– Enable Transitions

No End of Sale is planned for the CS 1000

We will continue to support the CS 1000 platform beyond the year 2020

Existing CS 1000 customers have many options

Page 4: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

CS1000: R7.6 Current status HW & SW

CS1000 R7.6 released March 2013 ( SP 5 latest Service pack)

CS 1000 CPPM ,CPDC , CPMG, MGC, MGXPEC all current

CP PIV will be EOMS 2015

EoS DECT HW March 2014 ( DMC8 and SIP DECT )

EoS DECT handsets (all models) September 2014

EoS 2033 Conference phone, replacement with B179 (Konftel based)

New COTS servers in H1 2014 based on HP DL360G8

Page 5: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

CS 1000 Lifecycle Status

Release 2010 2011 2012

2013 2014 2015 2016 2017 2018 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Rls 3.0

Rls 4.0

Rls 4.5

Rls 3.0/4.5 DSN

Rls 5.0

Rls 5.0 DSN

Rls 5.5

Rls 6.0

Rls 7.0

Rls 7.5

Rls 7.6

Software

GA (POI)

GA (POR)

EoS Notification

EoS

EoMS

EoSS

Notes:

1 – In order to align with the standard hardware lifecycle management policy, software expansions will be available on Rls 6.0 and

newer SW for the 2 years following SW EoMS. These expansions will be subject to hardware availability.

2 – Subsequent lifecycle milestone dates still to be determined.

See Note 2

Page 6: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

CS 1000 Lifecycle Status Processors

Processor 2010 2011 2012

2013 2014 2015 2016 2017 2018

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

CP-PIV

CP-PM

CP-DC

MGC

MG-XPEC

CPMG 32

CPMG 128

GA (POI)

GA (POR)

EoS Notification

EoS

EoMS

EoSS

See Note 2

See Note 2

See Note 2

See Note 2

See Note 2

See Note 2

See Note 2

Notes:

1 – EoS for hardware is explicitly End of Sale for new systems. Units will still be available for repair and expansions post EoS up

to EoMS and sometimes beyond depending on HW availability.

2 – Subsequent lifecycle milestone dates still to be determined.

3 – In order to align with the standard hardware lifecycle management policy, software expansions will be available on Rls 6.0 and

newer SW for the 2 years following SW EoMS. These expansions will be subject to hardware availability.

4 – Hardware expansions and hardware repair and return will be limited to availability after hardware EoMS.

Page 7: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

SCENARIO 1: Extend Life Critical Communications CS 1000s (R3.0); 60% digital phones

What CS 1000 Customers Are Doing Today

Customer

Drivers

Action Value

Hospital seeks to ensure support for life-critical telephony while preparing to trial UC capabilities.

• Keep CS 1000s –upgrade to R7.6

• Retain support for TDM phones

• Existing software support for current

TDM allows for transition planning.

• Maintain support/stability and user

experience while increasing security,

control and speed of delivery

• Take advantage of Pass Plus as the basis for a

long term transition to Avaya Aura FUTURE:

Page 8: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

SCENARIO 2: Add Lync Integration CS 1000s (R7.5)

What CS 1000 Customers Are Doing Today

Customer

Drivers

Action Value

Medium Enterprise with a multiple sites has decided to implement a 3rd party Lync client. Lync CAL licenses have already been purchased

• Keep CS 1000s –upgrade to R7.6

• Add Collab Pack 1.1

• Integrate to Microsoft Infrastructure

via Avaya Client Access

• Existing CAL licenses do not need to

be upgraded

• R7.6 ensures CS 1000 is on latest ,

and Extended support, release.

• Collab Pack 1.1 extends the diversity

of clients supported and framework

for future evolution

• ACA extends Lync: telephony

presence, AAC7 can present video

for active speaker in conferences

• Introduce new features provided by Collab Pack 1.1, extend collaborative

feature set through Aura Architecture FUTURE:

Page 9: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

SCENARIO 3:

Increase Collaboration - Refresh to SIP One CS 1000 (R3), evolving to 2000+ Users

Customer

Drivers

Action Value

Get the value of a SIP-based infrastructure for current savings and future growth

• Replace older release of CS1000

with SIP-based Avaya Aura CM

• Establish SIP-based core

• Centralize management/applications

• SIP end points (Avaya Flare for PC)

• Implement Avaya Aura Conferencing

• Deploy RadVision Scopia solutions

• Upgrading to Avaya Aura could be

less than maintaining/upgrading a

current CS 1000 system

• Use ASIPP to protect software

investment.

• Gain immediate efficiencies

• Establish infrastructure for mobility,

collaboration

• Extend collaboration and mobility to additional employees as

requirements change FUTURE:

What CS 1000 Customers Are Doing Today

Page 10: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

SCENARIO 2: Graceful Migration CS1000s (R6.0) supporting 3,500+

users

What CS 1000 Customers Are Doing Today

Customer

Drivers

Action Value

Extend life of CS1000 during Contact Center transition. Replace Octel. Enhance integrations to 3rd party applications.

• Upgrade to R7.6 and Avaya

Experience Portal

• Dual-server high-availability CM

implemented for scalability.

• Session Manager for applications

support and interoperability.

• Avaya Aura Messaging deployed

• Graceful migration to Avaya Aura

• Collaboration Pack for applications

not on CS 1000.

• License value transferred using

ASIPP.

• Reuse of 1100-series handsets (via

future SIP firmware upgrade) =

massive investment protection.

• Migrate users over to Avaya Aura environment with G-series gateways

• Re-deploy Call Center onto Avaya Aura FUTURE:

SCENARIO 4: Graceful Migration to Aura CS 1000s (R6.0) supporting 3,500+ users

What CS 1000 Customers Are Doing Today

Page 11: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Customer

Drivers

Action Value

Enhance UC capabilities Reduce operational costs Ensure clear delineation with outsourced data infrastructure

• Avaya Aura/CM beside main CS

1000 with upgrade to 7.6, integrated

via SIP.

• Main site only upgraded to R7.6—all

that’s needed.

• G450s with Survivable Remotes at

all branches for 100% feature

availability during outages.

• Enhances employee collaboration

• Avaya Aura with new IP phones =

same price as upgrading CS 1000s.

• No cost to move licenses

• Avaya Aura infrastructure effectively

a “single instance” of software—less

complexity: only 2 system admins.

SCENARIO 5: Controlled Evolution Large Branch Network

Networked CS 1000s (R5.0) supporting

6,000+ users

What CS 1000 Customers Are Doing Today

• Replace legacy branch solutions with survivable remote solutions.

• Re-deploy call center onto Avaya Aura

• Replace Call Pilot with Avaya Aura Messaging FUTURE:

Page 12: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Software Investment Protection (ASIPP)

.

Protect the value in your

existing software licenses

Get choices in how you

innovate

Migrations can be done

all at once or gradually

Hardware and 96x1 and 94xx phones (plus other select phones for IP Office)

Avaya Aura core

Avaya Aura Messaging

Contact Center Elite and CMS or IQ

Avaya Aura Conferencing

Data Networking Hardware and Software

CS 1000 or

Meridian

Meridian Mail

or CallPilot

Session & System

Manager

Avaya Aura

Messaging

Communication

Manager 6.x ASIPP

ASIPP

Credit for Your Existing Software Licenses

Page 13: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Aura Core platforms

Page 14: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

CM Evolution/Feature server

Session Manager

System Manager

Presence Services

Application Enablement Services

ACE / Collaboration Environment APIs

Avaya Aura® - The platform core Enabling the User Applications and User Experience

Common User Experience

Page 15: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Aura Core Platform

Page 16: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Aura® Virtualization Enhancements

• Avaya Aura support for vSphere v5.0 and 5.1 (FP2)

• Interoperability with new VMware enabled Avaya applications

• New Avaya Virtualized Application Manager for turnkey deployment

•Avaya Contact Center Applications •Avaya Messaging •Avaya Aura Conferencing •Avaya Collaboration Pod for Aura® •Avaya Unified Communications as a Service

• Flexibility footprint per OVA based on number of users

36K

30K

25K

20K

10K

5K

2.4K

1K

500

Number of users Server size Price

vSphere 5.0 vSphere 5.1

Page 17: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Core telephony, messaging, SIP-enabled, with desktop soft

clients, supporting all phones

Additionally empowering roaming users, road warriors and

teleworkers with UM, mobile clients and secure BYOD access

Additionally empowering power and visual collaborators with video

and multi-modal conferencing

Optional Video Room connectivity

Avaya Aura® Suite Licensing Driving user profile-driven collaboration-oriented customer conversations

Foundation Suite

Mobility Suite

Avaya Aura

CM, SM, SMGR

Avaya Aura

Presence, IM

Flare for PC Voice, p2p Video

one-X

Communicator Voice, p2p Video

CM

Messaging ACA MS Lync

plug-in w/video

ACE

ACE 6.2

Collaboration Suite

Scopia /user *

Desktop & Mobile (Room systems extra)

Conferencing 7 Full Voice/Web/Video

Distributed media architecture

Optional al-la-carte

Conferencing 7 or Scopia (/port)

Optional al-la-carte

Conferencing 7 or Scopia (/port)

one-X

Mobile

SIP/iOS/CES

Flare

for iPad Voice, p2p video

Avaya

SBCE Avaya Aura

Messaging EC500

Avaya Aura

CM, SM, SMGR

Avaya Aura

Presence, IM

Flare for PC Voice, p2p Video

one-X

Communicator Voice, p2p Video

CM

Messaging ACA MS Lync

plug-in w/video

ACE

ACE 6.2

Avaya Aura

CM, SM, SMGR

Avaya Aura

Presence, IM

Flare for PC Voice+Web+Video

one-X

Communicator Voice, p2p Video

CM

Messaging ACA MS Lync

plug-in w/video

ACE

ACE 6.2

one-X

Mobile

SIP/iOS/CES

Flare

for iPad Voice+Web+Video

Avaya

SBCE Avaya Aura

Messaging EC500

Mix & Match per user across the enterprise

Page 18: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Unified Communication &

Collaboration

Page 19: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Collaboration Portfolio

Avaya Proprietary & Confidential - Use Pursuant to Company Instructions

Audio Conferencing

Voice + Video

Video Conferencing

Messaging/Presence

Optimizes bandwidth for each user ensuring performance

Users can join inside or outside firewall, with single URL click to join

Share desktop/content, escalate to video, whiteboard, sidebar

Web Conferencing & Desktop Sharing

Awareness

Assistant Answer Ignore

Products

Avaya Flare®

One-X Communicator

One-X Mobile

VDI Communicator

MS Lync Integration

Aura Conferencing

Avaya Radvision Scopia

Meeting Exchange

Aura Messaging

Page 20: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Aura Conferencing

Page 21: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

AAC R8.0

AAC

(Single Box,

Virtualized)

DMZ

Internet

Enterprise – Main Site

Avaya Aura SM

Avaya Aura CM

or CS1000 HTTP Reverse proxy

(customer provided)

Remote member & guest access

Web CA

Remote

Site (s)

Private

Network

AAC Media

Server

Avaya Flare Remote worker Avaya SBCE (Optional)

Avaya Flare/Communicator

Mobile CA

Lower TCO & Simplification 1. DCS server requirement removed 2. WCS can be co-deployed w app server 3. Support customer provided Proxy server 4. Single Box construct - 5000 users , 5. Supported on Vmware

Page 22: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Collaboration Client Experiences Conferencing and Collaboration services across multiple devices

Avaya Flare Experience Apple iPad

Avaya Aura Conferencing Client for Apple / Android

Avaya Aura Conferencing Collaboration Agent in Browser

Avaya Aura Conferencing integration with Avaya Video

Avaya Communicator for Microsoft Windows

Page 23: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

AAC 8.0 – Continuous Presence w content sharing

Page 24: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Radvision

Scopia

Page 25: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

“Meet Me” in My Virtual Conference Room! Install, Get a Conference Code, Invite Anyone BYOD

- PC, Mac, iOS, Android

Easily Join

Invite Anyone

High Quality Experience

Rich Data

Full Interoperability

Connect from Anywhere

Easy, Full Moderation

Secure

Streaming (to 600)

Recording

Page 26: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Scopia release 8.3 New Video layout for single screen systems

Page 27: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Multi-modal collaboration experience

Very high scale (tens of thousands)

Rich video conferencing

Comprehensive interoperability

Point-to-Point

The Best of Both Worlds – Avaya Aura and Scopia Evolution to real-time collaboration at your path, pace and choice

Conference

Conferencing

Radvision Scopia

iView Management

Page 28: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Endpoints &

SoftClients

Page 29: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Continued General Availability

As Demand Persists

96xx Series Evolution

New Capabilities

Functional Improvements

Innovations

Newest 9600 Models Recommended Going Forward

Newest models offer considerably better price/performance; features/functionality

already surpass older models: Recordable agent greetings for contact center

IM and Presence integration

Outlook Contact List ,Calendar integration

AAC7 Conference Client

Newest 9600 Models; H.323 and SIP Desk Phones deliver high performance and

exceptional customer experience

Newest 9600 models offer extended lifecycle for future innovations

**Early 9600 Models inhibited by memory, processing capacity; considerably

constraining any new feature development for these models

Early 9600**

Models

2007-2009

Newest 9600

Models Introduced

September 2010

Page 30: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

• Additional ‘critical features’ • Shared Call Appearance / Bridged

Line Appearance * • Out of dialog REFER • Other

• Corporate Directory (Avaya PPM) • Multiple SIP Logins* • Presence • SRTP • One-X soft client pairing • Telecommuter mode with CC Agent • Maintenance Release for

IP Office, CS1000, and CS2100

• 11/1200 “SIP 4.3” Interworking with Avaya Aura – existing features that do not require additional development

• APS Migration Tool • Device Configuration & User

Profiles

Models Q4 CY12 Q1 CY13 Q2 CY13 Q3 CY13 Q4 CY13 Q1 CY14 Q2 CY14 Q3CY14

1100

1200

1110 1120E 1140E 1165E 1150E

1210 1220 1230

11xx/12xx Endpoints Roadmap and support w/Avaya Aura

1100 SIP 5.0 2H CY2014

*Dependent on Aura 7.0 SP# commitment

11/1200 SIP 4.4* Q3 CY13

* Dependent on Aura 6.2 FP2 with Parallel Forking

11/1200 SIP SW Interop

UNIStim 5.5

11xx/12xxSIP4.4 with Aura

UNIStim 5.5

1100 SIP 5.0 11xx/12xxSIP4.4 with Aura

1100 SIP 5.0

SIP 4.4 (IPO)

SIP 4.2 (AS5300 R3)

SIP 4.4 (IPO)

Page 31: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya B100 Series

• Analog

• Conference guide

• Expansion microphone*

• Call recording on SD

memory card

Avaya B149 • Analog

• Line mode: Analog, USB,

GSM/DECT

• Conference guide

• Expansion microphone*

• PA system connection*

• Call recording on SD memory

Avaya B179 SIP Avaya B159

• SIP

• Conference guide

• 5 way calls

• Expansion microphone*

• PA system connection*

• PoE Class 3

• Call recording on SD

memory card

• (Succesor for 2033 phone)

Featuring patented

OmniSound® wideband

audio technology

Material Code 700504740

Material Code 700501530

Material Code 700501533

Page 32: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

B189

Based on 96x1 H.323 (R 6.3) code base with the addition on new GUI layer

Same installation and configuration scheme as the 96x1

Failover support

Phone app, Contacts, CM features and Settings are the supported apps

Last number redials is supported.

Guest login and unnamed registration are supported

(Succesor of 1692 phone)

Page 33: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

one-X Mobile Evolution

Page 34: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

Use pursuant to your signed agreement or Avaya policy.

Avaya Client Applications for Microsoft Lync 2010/13

Preserves user experience

• Click-to-call, telephony/video presence, multi-call handling

• Choice of Calling Modes

• Escalate from IM to Avaya voice / video call

• Lync sign-in, simple install

• Mid Call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference)

Client-side integration

• No Lync voice licenses or devices

• Uses Lync Client SDK

Multi-platform support

• On-premise & Office 365 options

• Avaya Aura® CM

• CS 1000/Aura

Extends to Microsoft stack

• Click to Call from Office, Outlook, and Internet Explorer

Page 35: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

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Integration with Avaya Aura Conferencing

Avaya Communicator for Windows

Page 36: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

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Avaya Communicator

Page 37: Seminario avaya aura+cs1k

AVAYA – CONFIDENTIAL & PROPRIETARY

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THANK YOU


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