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Seminario avaya aura+cs1k

Date post: 02-Jul-2015
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Asko Hotakainen Senior Sales Engineer March 2014 CS 1000: Paths to the Future
  • 1. Asko HotakainenSenior Sales EngineerMarch 2014CS 1000: Paths to the Future

2. Avaya Aura integrationSingle SIP routing engineConsolidated mgmt platformHybrid network support for advanced telephony featuresSingle presence / IM server for hybrid networkAccelerate collaboration for targeted users with easy starter packageAvaya CS 1000 R7.5Avaya Aura IntegrationCollaboration Pack for CS 1000Prepare for video with network wide bandwidth management via Session Manager.Enhance serviceability response time and qualityAdditional use cases for Collaboration PackEnhanced Serviceability, Quality and Avaya Aura integrationAvaya CS 1000 R7.6Q1 CY2013Avaya CS 1000 CY2010 to CY2014Collaboration Pack v 1.1 & 1.2 for CS 1000Generally AvailableCommittedFuture Not CommittedContinued improvements to quality and stabilityImproved Quality and StabilityCurrent & Future AvayaCS 1000 7.6 Service PacksEnablers to help transitions to Avaya Aura or IP OfficeAdditional Collaboration Pack EnhancementsOther Futures Timing TBD 3. CS1000: R7.6 and BeyondCS1000 R7.6 released March 2013CS 1000 R7.6 will be the last feature releaseWe will continue to support and maintain the platform with a continued focus on Service Packs:Improve quality and stabilityKeep the platform currentEnable TransitionsNo End of Sale is planned for the CS 1000We will continue to support the CS 1000 platform beyond the year 2020Existing CS 1000 customers have many options 4. CS1000: R7.6 Current status HW & SWCS1000 R7.6 released March 2013 ( SP 5 latest Service pack)CS 1000 CPPM ,CPDC , CPMG, MGC, MGXPEC all currentCP PIV will be EOMS 2015EoS DECT HW March 2014 ( DMC8 and SIP DECT )EoS DECT handsets (all models) September 2014EoS 2033 Conference phone, replacement with B179 (Konftel based)New COTS servers in H1 2014 based on HP DL360G8 5. CS 1000 Lifecycle StatusRelease201020112012201320142015201620172018Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Rls 3.0Rls 4.0Rls 4.5Rls 3.0/4.5 DSNRls 5.0Rls 5.0 DSNRls 5.5Rls 6.0Rls 7.0Rls 7.5Rls 7.6SoftwareGA (POI)GA (POR)EoS NotificationEoSEoMSEoSSNotes:1 In order to align with the standard hardware lifecycle management policy, software expansions will be available on Rls 6.0 and newer SW for the 2 years following SW EoMS. These expansions will be subject to hardware availability.2 Subsequent lifecycle milestone dates still to be determined.See Note 2 6. CS 1000 Lifecycle Status ProcessorsProcessor201020112012201320142015201620172018Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4CP-PIVCP-PMCP-DCMGCMG-XPECCPMG 32CPMG 128GA (POI)GA (POR)EoS NotificationEoSEoMSEoSSSee Note 2See Note 2See Note 2See Note 2See Note 2See Note 2See Note 2Notes: 1 EoS for hardware is explicitly End of Sale for new systems. Units will still be available for repair and expansions post EoS up to EoMS and sometimes beyond depending on HW availability. 2 Subsequent lifecycle milestone dates still to be determined. 3 In order to align with the standard hardware lifecycle management policy, software expansions will be available on Rls 6.0 and newer SW for the 2 years following SW EoMS. These expansions will be subject to hardware availability. 4 Hardware expansions and hardware repair and return will be limited to availability after hardware EoMS. 7. SCENARIO 1: Extend Life Critical CommunicationsCS 1000s (R3.0); 60% digital phonesWhat CS 1000 Customers Are Doing TodayCustomer DriversActionValueHospital seeks to ensure support for life-critical telephony while preparing to trial UC capabilities.Keep CS 1000s upgrade to R7.6Retain support for TDM phonesExisting software support for current TDM allows for transition planning.Maintain support/stability and user experience while increasing security, control and speed of deliveryTake advantage of Pass Plus as the basis for a long term transition to Avaya AuraFUTURE: 8. SCENARIO 2: Add Lync IntegrationCS 1000s (R7.5)What CS 1000 Customers Are Doing TodayCustomer DriversActionValueMedium Enterprise with a multiple sites has decided to implement a 3rd party Lync client.Lync CAL licenses have already been purchasedKeep CS 1000s upgrade to R7.6Add Collab Pack 1.1Integrate to Microsoft Infrastructure via Avaya Client AccessExisting CAL licenses do not need to be upgradedR7.6 ensures CS 1000 is on latest , and Extended support, release.Collab Pack 1.1 extends the diversity of clients supported and framework for future evolutionACA extends Lync: telephony presence, AAC7 can present video for active speaker in conferencesIntroduce new features provided by Collab Pack 1.1, extend collaborative feature set through Aura ArchitectureFUTURE: 9. SCENARIO 3: Increase Collaboration - Refresh to SIPOne CS 1000 (R3), evolving to 2000+ UsersCustomer DriversActionValueGet the value of a SIP-based infrastructure for current savings and future growthReplace older release of CS1000 with SIP-based Avaya Aura CMEstablish SIP-based coreCentralize management/applicationsSIP end points (Avaya Flare for PC)Implement Avaya Aura ConferencingDeploy RadVision Scopia solutionsUpgrading to Avaya Aura could be less than maintaining/upgrading a current CS 1000 systemUse ASIPP to protect software investment.Gain immediate efficienciesEstablish infrastructure for mobility, collaborationExtend collaboration and mobility to additional employees as requirements changeFUTURE:What CS 1000 Customers Are Doing Today 10. SCENARIO 2: Graceful MigrationCS1000s (R6.0) supporting 3,500+ usersWhat CS 1000 Customers Are Doing TodayCustomer DriversActionValueExtend life of CS1000 during Contact Center transition.Replace Octel.Enhance integrations to 3rd party applications.Upgrade to R7.6 and Avaya Experience PortalDual-server high-availability CM implemented for scalability.Session Manager for applications support and interoperability.Avaya Aura Messaging deployedGraceful migration to Avaya AuraCollaboration Pack for applications not on CS 1000.License value transferred using ASIPP.Reuse of 1100-series handsets (via future SIP firmware upgrade) = massive investment protection.Migrate users over to Avaya Aura environment with G-series gatewaysRe-deploy Call Center onto Avaya AuraFUTURE:SCENARIO 4: Graceful Migration to Aura CS 1000s (R6.0) supporting 3,500+ usersWhat CS 1000 Customers Are Doing Today 11. Customer DriversActionValueEnhance UC capabilitiesReduce operational costsEnsure clear delineation with outsourced data infrastructureAvaya Aura/CM beside main CS 1000 with upgrade to 7.6, integrated via SIP.Main site only upgraded to R7.6all thats needed.G450s with Survivable Remotes at all branches for 100% feature availability during outages.Enhances employee collaborationAvaya Aura with new IP phones = same price as upgrading CS 1000s.No cost to move licenses Avaya Aura infrastructure effectively a single instance of softwareless complexity: only 2 system admins.SCENARIO 5: Controlled Evolution Large Branch NetworkNetworked CS 1000s (R5.0) supporting 6,000+ usersWhat CS 1000 Customers Are Doing TodayReplace legacy branch solutions with survivable remote solutions.Re-deploy call center onto Avaya AuraReplace Call Pilot with Avaya Aura MessagingFUTURE: 12. Avaya Software Investment Protection (ASIPP).Protect the value in your existing software licensesGet choices in how you innovateMigrations can be done all at once or graduallyHardware and 96x1 and 94xx phones (plus other select phones for IP Office)Avaya Aura coreAvaya Aura MessagingContact Center Elite and CMS or IQAvaya Aura ConferencingData Networking Hardware and SoftwareCS 1000 or MeridianMeridian Mailor CallPilotSession & System ManagerAvaya Aura MessagingCommunication Manager 6.xASIPPASIPPCredit for Your Existing Software Licenses 13. Avaya Aura Core platforms 14. CM Evolution/Feature serverSession ManagerSystem ManagerPresence ServicesApplication Enablement ServicesACE / Collaboration Environment APIsAvaya Aura - The platform coreEnabling the User Applications and User ExperienceCommon User Experience 15. Avaya Aura Core Platform 16. Avaya Aura Virtualization EnhancementsAvaya Aura support for vSphere v5.0 and 5.1 (FP2)Interoperability with new VMware enabled Avaya applicationsNew Avaya Virtualized Application Manager for turnkey deploymentAvaya Contact Center ApplicationsAvaya MessagingAvaya Aura ConferencingAvaya Collaboration Pod for AuraAvaya Unified Communications as a ServiceFlexibility footprint per OVA based on number of users36K30K25K20K10K5K2.4K1K500Number of usersServer sizePricevSphere 5.0vSphere 5.1 17. Core telephony, messaging, SIP- enabled, with desktop soft clients, supporting all phonesAdditionally empowering roaming users, road warriors and teleworkers with UM, mobile clients and secure BYOD accessAdditionally empowering power and visual collaborators with video and multi-modal conferencingOptional Video Room connectivityAvaya Aura Suite Licensing Driving user profile-driven collaboration-oriented customer conversationsFoundation SuiteMobility SuiteAvaya AuraCM, SM, SMGRAvaya Aura Presence, IMFlare for PC Voice, p2p Videoone-XCommunicatorVoice, p2p VideoCMMessagingACA MS Lyncplug-in w/videoACEACE 6.2Collaboration SuiteScopia /user * Desktop & Mobile (Room systems extra)Conferencing 7Full Voice/Web/VideoDistributed media architectureOptional al-la-carte Conferencing 7 or Scopia (/port)Optional al-la-carte Conferencing 7 or Scopia (/port)one-XMobileSIP/iOS/CESFlare for iPad Voice, p2p videoAvaya SBCEAvaya AuraMessagingEC500Avaya AuraCM, SM, SMGRAvaya AuraPresence, IMFlare for PC Voice, p2p Videoone-XCommunicatorVoice, p2p VideoCM MessagingACA MS Lync plug-in w/videoACEACE 6.2Avaya AuraCM, SM, SMGRAvaya AuraPresence, IMFlare for PC Voice+Web+Videoone-XCommunicatorVoice, p2p VideoCM MessagingACA MS Lync plug-in w/videoACEACE 6.2one-XMobileSIP/iOS/CESFlarefor iPadVoice+Web+VideoAvayaSBCEAvaya AuraMessagingEC500Mix & Match per user across the enterprise 18. Unified Communication & Collaboration 19. Avaya Collaboration PortfolioAvaya Proprietary & Confidential - Use Pursuant to Company InstructionsAudio ConferencingVoice + VideoVideo ConferencingMessaging/PresenceOptimizes bandwidth for each user ensuring performanceUsers can join inside or outside firewall, with single URL click to joinShare desktop/content, escalate to video, whiteboard, sidebarWeb Conferencing & Desktop SharingAwarenessAssistantAnswerIgnoreProductsAvaya FlareOne-X CommunicatorOne-X MobileVDI CommunicatorMS Lync IntegrationAura ConferencingAvaya Radvision ScopiaMeeting ExchangeAura Messaging 20. Avaya Aura Conferencing 21. AAC R8.0AAC(Single Box,Virtualized)DMZInternetEnterprise Main SiteAvaya Aura SMAvaya Aura CM or CS1000HTTPReverseproxy(customer provided)Remote member & guest accessWeb CARemote Site (s)PrivateNetworkAAC Media ServerAvaya Flare Remote workerAvaya SBCE(Optional)Avaya Flare/CommunicatorMobile CALower TCO & Simplification1. DCS server requirement removed2. WCS can be co-deployed w app server3. Support customer provided Proxy server4. Single Box construct - 5000 users ,5. Supported on Vmware 22. Avaya Collaboration Client Experiences Conferencing and Collaboration services across multiple devicesAvaya Flare Experience Apple iPadAvaya Aura Conferencing Client for Apple / AndroidAvaya Aura Conferencing Collaboration Agent in BrowserAvaya Aura Conferencing integration with Avaya VideoAvaya Communicator for Microsoft Windows 23. AAC 8.0 Continuous Presence w content sharing 24. Avaya Radvision Scopia 25. Meet Me in My Virtual Conference Room!Install, Get a Conference Code, Invite AnyoneBYOD-PC, Mac, iOS, AndroidEasily JoinInvite AnyoneHigh Quality ExperienceRich DataFull InteroperabilityConnect from AnywhereEasy, Full ModerationSecureStreaming (to 600)Recording 26. Scopia release 8.3 New Video layout for single screen systems 27. Multi-modal collaboration experienceVery high scale (tens of thousands)Rich video conferencingComprehensive interoperabilityPoint-to-PointThe Best of Both Worlds Avaya Aura and Scopia Evolution to real-time collaboration at your path, pace and choiceConferenceConferencingRadvision ScopiaiView Management 28. Endpoints & SoftClients 29. Continued General AvailabilityAs Demand Persists96xx Series EvolutionNew CapabilitiesFunctional ImprovementsInnovationsNewest 9600 Models Recommended Going Forward Newest models offer considerably better price/performance; features/functionality already surpass older models: Recordable agent greetings for contact center IM and Presence integration Outlook Contact List ,Calendar integration AAC7 Conference Client Newest 9600 Models; H.323 and SIP Desk Phones deliver high performance and exceptional customer experience Newest 9600 models offer extended lifecycle for future innovations **Early 9600 Models inhibited by memory, processing capacity; considerably constraining any new feature development for these modelsEarly 9600**Models2007-2009Newest 9600Models IntroducedSeptember 2010 30. Additional critical featuresShared Call Appearance / Bridged Line Appearance *Out of dialog REFEROtherCorporate Directory (Avaya PPM)Multiple SIP Logins*PresenceSRTPOne-X soft client pairingTelecommuter mode with CC AgentMaintenance Release for IP Office, CS1000, and CS210011/1200 SIP 4.3 Interworking with Avaya Aura existing features that do not require additional developmentAPS Migration ToolDevice Configuration & User ProfilesModelsQ4 CY12Q1 CY13Q2 CY13Q3 CY13Q4 CY13Q1 CY14Q2 CY14Q3CY14110012001110 1120E 1140E 1165E 1150E1210 1220 123011xx/12xx Endpoints Roadmap and support w/Avaya Aura1100 SIP 5.0 2H CY2014 *Dependent on Aura 7.0 SP# commitment11/1200 SIP 4.4* Q3 CY13 * Dependent on Aura 6.2 FP2 with Parallel Forking11/1200 SIP SW InteropUNIStim 5.511xx/12xxSIP4.4 with AuraUNIStim 5.51100 SIP 5.011xx/12xxSIP4.4 with Aura1100 SIP 5.0SIP 4.4 (IPO)SIP 4.2 (AS5300 R3)SIP 4.4(IPO) 31. Avaya B100 Series Analog Conference guide Expansion microphone* Call recording on SD memory cardAvaya B149 Analog Line mode: Analog, USB, GSM/DECT Conference guide Expansion microphone* PA system connection* Call recording on SD memoryAvaya B179 SIPAvaya B159 SIP Conference guide 5 way calls Expansion microphone* PA system connection* PoE Class 3 Call recording on SD memory card (Succesor for 2033 phone)Featuring patented OmniSound wideband audio technologyMaterial Code 700504740Material Code 700501530Material Code 700501533 32. B189Based on 96x1 H.323 (R 6.3) code base with the addition on new GUI layerSame installation and configuration scheme as the 96x1Failover supportPhone app, Contacts, CM features and Settings are the supported appsLast number redials is supported.Guest login and unnamed registration are supported(Succesor of 1692 phone) 33. one-X Mobile Evolution 34. Avaya Client Applications for Microsoft Lync 2010/13Preserves user experienceClick-to-call, telephony/video presence, multi-call handlingChoice of Calling ModesEscalate from IM to Avaya voice / video callLync sign-in, simple installMid Call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference)Client-side integrationNo Lync voice licenses or devicesUses Lync Client SDKMulti-platform supportOn-premise & Office 365 optionsAvaya Aura CMCS 1000/AuraExtends to Microsoft stackClick to Call from Office, Outlook, and Internet Explorer 35. Integration with Avaya Aura ConferencingAvaya Communicator for Windows 36. Avaya Communicator 37. THANK YOU