AgendaAgenda 1:00-1:15: Introductions 1:15-2:15: Panel Questions regarding

the Present/Past 2:15-2:30: Refreshment & Networking

Break 2:30-2:45: HDI & HDI Motown Updates 2:45-3:45: Panel Questions regarding

the Future

Panelist IntroductionsPanelist Introductions Phil Bertolini, Oakland County, CIO/Deputy

County Executive Jeff Christofis, Kelly Services, Director of

Infrastructure Operations & Services Sean Flater, Volkswagen Group of America,

CTO Barry Fleischer, Optimum Technology, CEO Frank Petersmark, Amerisure Mutual Insurance

Company, Vice President of IT Theresa Rowe, Oakland University, CIO

Emcee: Dave Willmer, Robert Half Technology, Executive Director

Panel FormatPanel Format All questions provided in advance by

members Emcee will select a panelist to begin

each discussion Other panelists can provide their input at

any time 6 minute time limit per question to

ensure we can cover all questions Submit live questions with the provided

index card; Panel will field these questions, if time permits

QuestionsQuestions1. What are you doing to collaborate with others to

address the problems facing Detroit’s economy? How are you urging your employees to help?

2. What are your experiences with off-shore support and what is the customer end user perception? Do you see off-shore support coming back to the US?

3. What is your organization’s most important project(s) at present and for 2010?

4. What is the perceived value of your Service Desk?5. What keeps you up at night?6. What is the most important measurement of IT and

why?7. How are you cutting costs while continuing to

improve service without reducing staff?8. What do you think we can do to draw and retain

talent locally?9. How has the process for measuring employees’

performance changed if your company’s overall performance did not meet expectations?

See you in 15 minutes!

QuestionsQuestions1. What new and upcoming trends do you see your

organization implementing and why?2. Do you see “Open Source” helping you do more with

less?3. How do you envision your Service Delivery Model

changing to support your user base?4. What challenges do you project our industry will be facing

in the next 5 years?5. What do you believe is your greatest challenge for 2010? 6. In reference to Detroit’s emergence from the current

economic situation, what do you see in the technology space in the coming years? Do you see opportunities in Green Technologies?

7. What educational requirements are needed for future hiring?