Being your Own Customer When was the last time you swung on a swing or swam in the a public pool? We are busy programming classes, workshops and special events. We plan and maintain great facilities. I was just won- dering, when was the last time you participated in one of your programs in order to see if it from a customer’s point of view. Whenever we discuss a change in procedures or are viewing plans for a new trail system, I stop myself and think if I was the person trying to sign up my kids for a class or walking down a trail, what kind of ex- perience would I have. I did- n’t necessarily start doing this on purpose. I have to admit I didn’t know much about linear miles and all the other jargon people were using used when reviewing plans for future trails. The only thing I could offer was my personal point of view. At the end of the day, this process has worked for me and I like to think it helps build better facilities and programs. A few years ago, I attended a training that talked about changing processes. They re- ferred to a Rubik Cube as a visual example. When you are looking to change a process you may move things around so that the colors on your side are all the same and everything looks good for you. Be care- ful. You need to Stop and look at the other sides (look at it from a customer’s point of view). Making your side per- fect may have scrambled some- one else’s. Again, you need to put yourself in the customer’s shoes and be honest about what you think their experience will be like. Special events offered by the City of Henderson are difficult for me to attend. It is because I know what happens behind the scenes. I want to grab a garbage bag and pick up trash or let them know that “the bleachers would be better placed over there.” I don’t think I’ll ever be able to truly participate in them and enjoy myself. The same is true for our fitness rooms. I just can’t workout in them because I feel like I am still at work and sometimes patrons like to share their concerns with me as I am trying to manage the treadmill. I have been able to enjoy my morning runs on the trail sys- tem around my home though. I see runners, bikers, and people walking dogs (the furry children). Everyone seems to be enjoying them- selves as much as I am. I also like to have lunch at our senior centers. I get to sit down and just chat with our older patrons and see how they are do- ing. Then I go back and tell staff what everyone was saying about the food (good and bad). So, again I ask…when was the last time you experienced your own programs or facili- ties? Give it a try if you don’t already. You want to see things from a customer’s point of view because if they aren’t happy, they’ll go somewhere else. Take care, Jayne President’s Message NRPS Newsletter September 2012 NRPS Mission 2 Upcoming Socials 2 Job Postings 3 Aquatics Committee 3 Grant Opportunities 6 NRPS Membership 7 Executive Board 8 Inside this issue: Special points of in- terest: Check out updated grant information. Keep an open eye for socials. Be sure to submit photos and articles. Recruit new mem- bers!
Transcript
Being your Own Customer
When was the last time you swung on a swing or swam in the a public pool? We are busy programming classes, workshops and special events. We plan and maintain great facilities. I was just won-dering, when was the last time you participated in one of your programs in order to see if it from a customer’s point of view.
Whenever we discuss a change in procedures or are viewing plans for a new trail system, I stop myself and think if I was the person trying to sign up my kids for a class or walking down a trail, what kind of ex-perience would I have. I did-n’t necessarily start doing this on purpose. I have to admit I didn’t know much about linear miles and all the other jargon people were using used when reviewing plans for future trails. The only thing I could offer was my personal point of view. At the end of the day, this process has worked for me and I like to think it helps build better facilities and programs.
A few years ago, I attended a
training that talked about changing processes. They re-ferred to a Rubik Cube as a visual example. When you are looking to change a process you may move things around so that the colors on your side are all the same and everything looks good for you. Be care-ful. You need to Stop and look at the other sides (look at it from a customer’s point of view). Making your side per-fect may have scrambled some-one else’s. Again, you need to put yourself in the customer’s shoes and be honest about what you think their experience will be like.
Special events offered by the City of Henderson are difficult for me to attend. It is because I know what happens behind the scenes. I want to grab a garbage bag and pick up trash or let them know that “the bleachers would be better placed over there.” I don’t think I’ll ever be able to truly participate in them and enjoy myself. The same is true for our fitness rooms. I just can’t workout in them because I feel like I am still at work and sometimes patrons like to share their concerns with me as I am trying to manage the treadmill.
I have been able to enjoy my morning runs on the trail sys-tem around my home though. I see runners, bikers, and people walking dogs (the furry children). Everyone seems to be enjoying them-selves as much as I am. I also like to have lunch at our senior centers. I get to sit down and just chat with our older patrons and see how they are do-ing. Then I go back and tell staff what everyone was saying about the food (good and bad).
So, again I ask…when was the last time you experienced your own programs or facili-ties? Give it a try if you don’t already. You want to see things from a customer’s point of view because if they aren’t happy, they’ll go somewhere else.
Take care,
Jayne
President’s Message
NRPS Newsletter
September 2012
NRPS Mission 2
Upcoming Socials 2
Job Postings 3
Aquatics Committee 3
Grant Opportunities 6
NRPS Membership 7
Executive Board 8
Inside this issue:
Special points of in-
terest:
Check out updated
grant information.
Keep an open eye for
socials.
Be sure to submit
photos and articles.
Recruit new mem-
bers!
Our mission is to support and recognize members of the Society and
to promote Recreation and Parks as an essential service in Nevada.
NRPS Vision Statement
We support the National Recreation & Park Association and the benefits of Recreation and Parks for citizens of the State of Ne-vada. We serve with pride, leadership and professionalism.
We Believe in creativity and innovative problem solving.
We Believe in encouraging and promoting diversity in our member-
ship.
We Believe in recognizing the accomplishments of members and
agencies.
We Believe in members’ input to shape our vision through strategic
planning.
We Believe in cooperation, communications, teamwork and consen-
sus building for the citizens, the Society and the agencies we serve.
If you are interested in setting up a social event for the north or south,
contact your executive board representatives.
For the North contact:
Jen Budge, North VP,
November 9 - Churchill County/NAS Fallon - Come on out and have lunch, get a tour of the base and if you’re up for it, a little after hours social to unwind .
For the South contact:
Felicia Rivera-Baker, South VP
October 6 - 9:00am to 1pm Southern Nevada Trails Day Celebration at Corner-stone Park
Nevada Parks and Recreation Society Mission
Upcoming North/South Socials and Events
Page 2 September 2012
Aquatics Committee
The NRPS Aquatic Committee is made up of aquatic professionals through-out the southern Nevada area.
Members meet the 2nd Wednesday every other month to discuss aquatic trends, programming, staffing, operations and hot topics.
In addition, the committee organizes several events throughout the year; Health & Safety Expo, Southern Nevada Lifeguard Games and a Recreational Swim Meet.
Please visit our contact page on NRPS.org if you would like to contact our
board members to receive additional information on any of our events, at-
tending a meeting or becoming a member.
Did you know…
Scholarships are available
for Water Safety Instructor, Lifeguard Training Instructor, Lifeguard Manage-ment, Lifeguard Training and CPR/AED classes? Contact 702-595-0010 for
This is a challenge to my fellow Parks and Recreation professionals. I think it would
be a fun challenge to show off some of the best parks our great state has to offer its’ resi-
dents. To do so, I would like you to nominate a park or two and tell me why you think it is
the best. This way I will be able to show off one park each month. It could be a new or old
park, but this way we can all see what else we all have to offer. It may even be a park many in
the state have never even been to!
This Month’s Winner is:
NATURE DISCOVERY PARK - In North Las Vegas
Unlike many other parks that focus on slides, jungle gyms and athletic courts, this park has dinosaurs … or at least a dinosaur-themed dig site. North Las Vegas Parks and Recreation has set up this themed park in such a manner that kids can dig for dinosaur bones while parents set up camp underneath one of the many picnic ga-zebos. There is also a large pond equipped with waterfalls. While Nature Discovery Park may be a bit of a travel for some families who don’t live in North Las Vegas, it is a trip that many highly recommend.
Showing Pride In Our Parks
National Alliance for Accessible Golf for Individuals With Disabilities, Deadline:
Rolling. Up to $20K to provide golf programs for individuals with disabilities. Info
CARSON CITY, Nev.— Nevada Division of State Parks is seeking pre-applications for the 2013 round of funding for the Recreation Trails Program. Nevada was given approximately $1,064,000 and pre-applications will help gauge the demand.
Federal, state, city, and county governments, special governmental districts, trail organizations and pri-vate individuals are potentially eligible for the funds. Eligible projects include motorized and non-motorized trail projects for new construction, maintenance and trail related facilities. Trail education pro-jects are also eligible.
Past projects include the multi-use Jumbo Grade trailhead in Washoe Valley, Shoshone Off Highway Vehicle Trail, Tahoe Pyramid Bikeway, and the Blue Tree trail system.
Draft Categorical Exclusions should be in place prior to the due date for full applications, so contacting Jenny for assistance is highly recommended.
The 2012 manual is online at http://www.parks.nv.gov/trails with the 2013 manual coming out soon.
The Nevada Recreation and Parks Society (NRPS) is a non-profit, professional organization, founded in 1958. Its main pur-pose is to promote the growth and development of Nevada recreation and parks. NPRS is affiliated with the National Recreation and Parks Association (NRPA).
NPRS has several levels of membership to meet the needs of all parks and recreation professionals, students, retirees, agencies, and affiliates.
PROFESSIONAL This category includes persons who are or have been employed full time in an executive, leadership or supportive staff capacity within a public or private agency or department of recreation or parks or educational institution. ($30)
RETIRED PROFESSIONAL This category includes any persons over 45 years of age, who has been a Professional Member of NRPS, NRPA, or an NRPA Affiliate for a minimum of ten (10) years and has officially retired from a qualified professional position. ($15)
ASSOCIATE This category includes persons who are employed part time or volunteers within the recreation and parks field, and who subscribe and agree to the aims and objectives of this society. ($15)
STUDENT This category includes persons who are enrolled full time in high school, colleges or universities with an interest in parks and recreation or an allied field. ($10)
AGENCY This category includes the Agency Director and members of the policy or advisory board or commission. Dues are based on full time employee (FTE) equivalent. ($250 – 20 FTE’s or more; $150 – under 20 FTE’s)
ORGANIZATION/INSTITUTION AND AFFILIATE This category includes national, state, and local organizations, hospitals, colleges, universities, clubs, and local, state or regional societies and organizations. ($50)
COMMERCIAL This category includes all vendors, commercial and for-profit organizations who subscribe and agree to the aims and objectives of this society. ($50)
HONORARY May be bestowed upon those persons approved by this society’s Executive Board.
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