Sequence of Service - Worksheet 5 - Page 1 Scenario Write a role play showing the correct procedures to follow when serving customers at a restaurant. Remem- ber to include the following: • Welcoming and greeting your customer appropriately. • Taking drinks and food orders. • Serving food (plate service). • Clearing away. You must include responses from both you (the waiter) and your customers. You must also include a descrip- tion of what is happening in brackets e.g. (waiter stands to the right of the customer when serving the drinks). You may choose to serve several courses. Extension task – make your scenario more interesting by including a difficult situation, such as a complaint, and show how you would deal with that appropriately. Act out your role play with class mates once you have finished. ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ..................................... ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................ ................................................................................................................................
Transcript
Sequence of Service - Worksheet 5 - Page 1
Scenario
Write a role play showing the correct procedures to follow when serving customers at a restaurant. Remem-ber to include the following:
• Welcoming and greeting your customer appropriately.• Taking drinks and food orders.• Serving food (plate service).• Clearing away.
You must include responses from both you (the waiter) and your customers. You must also include a descrip-tion of what is happening in brackets e.g. (waiter stands to the right of the customer when serving the drinks). You may choose to serve several courses.
Extension task – make your scenario more interesting by including a difficult situation, such as a complaint, and show how you would deal with that appropriately.
Act out your role play with class mates once you have finished.
