Servant leader

GUIDE

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THE POTTER’S HOUSEO F N O R T H D A L L A S

THE POTTER’S HOUSEO F N O R T H D A L L A S

ADDRESS: 10501 Main St | Frisco, TX 75035PHONE: 214.623.4150 | WEB: www.tphnd.org | EMAIL: info@tphnd.orgPASTORS: Pastor Sheryl & Bishop Joby Brady | FOUNDERS: Bishop T.D. & First Lady Serita Jakes

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ONLINE RESOURCES www.tphnd.org/servantleaders

contents

Welcome to Our Team ......................................................................................................................... 2

Our DNA ................................................................................................................................................4

Be a Great Servant leader .................................................................................................................5

A Model Servant leader ......................................................................................................................6

Servant leader Committment ..........................................................................................................7

Team Lead Commitment .................................................................................................................... 8

servant leader

B E C O M I N G

A GREAT

As your pastor, I am extremely excited to Welcome You to The Team ! I want to take a moment to

express to you how grateful I am that you have accepted the call to serve your local church.

Here at The Potter’s House of North Dallas, one of our greatest desires is to create an experience

with Christ that is unforgettable. We wholeheartedly believe that God has given us an incredible

opportunity to serve this city, to make an impact and transform lives by demonstrating the love of

Jesus Christ. With your help we will continue to empower, build, and touch lives within our church

and community.

This servant leader guide was designed to equip you with insight on what it means to serve here,

be on a team and the DNA of our local church. We also provide you with details of what to expect

during our weekly services, the roles you play, as well as some useful information and guidelines to

help you effectively serve God’s people.

More than anything we want you to know that we value you. Never forget that we are here to

serve you. Our staff is here to support, equip, communicate, guide, encourage, and walk with

you through this journey. Feel free to contact us if you have any questions or concerns. We look

forward to growing with you, and thank you for your commitment to building lives. Together, the

impossible becomes possible!

Pastor Sheryl & Bishop Joby Brady,CAMPUS PASTORS •THE POTTER’S HOUSE OF NORTH DALLAS

one of our greatest desires is to create an experience with Christ that is unforgettable...

welcome to our team

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What is a servant leader?

iHeart TPHND is Servant LeadershipiHeart TPHND is the bridge that connects our

members to servant leadership. It is designed to

help our members CONNECT with one another,

GROW spiritually, SERVE in the local church,

and LEAD in their homes and communities.

Servant Leadership is when we put serving

others as the number one priority. Servant-

leadership emphasizes increased service to

others; a holistic approach to service; foster

a sense of community; and a collaborative

approach toward responsibilities.

THE SERVANT-LEADER IS SERVANT FIRST.

Servant-leadership begins when a leader

assumes the position of servant in their

interactions with followers. A servant-leader’s

primary motivation and purpose is to encourage

greatness in others...

WHAT ARE

SERVANT

LEADERS?

“…The great

leader is seen as servant first…”

– Robert K. Greenleaf

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AS SERVANT LEADERS...• We are our culture on display

• We are the heartbeat of our Church

• We are called to “point the way & clear the path”

• We must be welcoming….generous with our love and warmth

• We must be discerning, genuine, patient, kind, and nonjudgmental…

• We go the extra mile

• Our status is for service

• Remember Hebrews 6:10 “God is not unjust to for-get or overlook your work and labor of love you have shown for His name sake in ministering to the needs of the saints.”

be a great servant leader

SHARE OUR HEART• Often times servant leaders are the first

impression of the church.

• Through you, the church communicates its culture and translates member needs and desires into member satisfaction.

• The degree of success our church attains, is measured largely by the quality of the servant leaders who represent it.

• People are looking for a dependable and safe place to worship. The church is that place.

SERVANT LEADERSHIP MAKES A BIG CHURCH FEEL SMALL

• God uses servant leaders to help mold and lead a person down a surprising path that they could never have envisioned, revealing more of the person He intends them to be.

• Some of the best friendships a person can make are those that are found serving in a ministry. You’re immediately connected!

• When you see the value God has in you – He wins you over. Your will and your desires be-come what God has planned for you to be. This brings excitement into your life!

LEADERS• Always do what they say they will do

• Make things happen & live up to their commit-ments

• See opportunities

• Influence the opinions & actions of others

• Add value to you

• Draw winners to them & equip others to lead

• Possess an uncommonly great attitude

Servant Leadership makes a big church feel small.

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a model servant leader

...LEAD BY EXAMPLE“Our orders—backed up by the Master, Jesus—are to refuse to have anything to do with those among you who are lazy and refuse to work the way we taught you. Don’t permit them to freeload on the rest. We showed you how to pull your weight when we were with you, so get on with it. We didn’t sit around on our hands expecting others to take care of us. In fact, we worked our fingers to the bone, up half the night moonlighting so you wouldn’t be burdened with taking care of us. And it wasn’t because we didn’t have a right to your support; we did. We simply wanted to provide an example of diligence, hoping it would prove contagious.”II Thessalonians 3:6-9 MSG

THE MODEL SERVANT LEADER

• Always wears their name badge or credentials while serving.

• Is prompt and ready to start their assignment.

• Notifies their team lead when they will be absent or late.

• Pays attention to the role assigned by staying focused and avoiding the activity trap (Refrain from conversations that distract from your primary role or responsibility).

• Is Always Pleasant — saying one positive thing makes a difference.

ATTITUDE• Avoid the “I’m just a _________” attitude.

• Be aware of the message you are sending at all times (i.e. body language).

• Be aware of your attitude at all times: members don’t care how much you know, until they know how much you care.

• NEVER say “I don’t know” … ALWAYS say “Let me find out for you”

• When attitudes go up, so does the potential of the team.

• Limit your own talking – listening is a skill. Being a good listener builds trust and a good rapport that will make people feel comfortable.

TEAM WORK• We must learn to work with members of our ministry

team — develop vs. destruct.

• Don’t get in strife with members of your ministry team, create peace.

• Do not gossip! “Even a fool is counted wise when he holds his peace; When he shuts his lips, he is considered perceptive.” Proverbs 17:28 NKJV “Listening to gossip is like eating cheap candy; do you really want junk like that in your belly?” Proverbs 18:8 MSG

• Team members should see the whole picture, not just their own part.

• If there are problems, always report them to your ministry leader.

Always give excellent service and thank our members.

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servant leader reminders

CUSTOMER SERVICE 101 Be Mindful of Your Presentation, which includes the following 3 things:Your Attire; Your Demeanor; Your Language

Never Say “NO”/We don’t do that here, instead say:“Great Question…Let me find out for you!”

Being Approachable means having a demeanor of expectation & willingnessNot just to guests but to members!

Why do we call ourselves a “liquid” church?Because we are ever growing & changing. We are an evolving church with evolving needs. This means we must always be flexible

Being A Team Player meansFocusing on the big picture & being willing to do whatever it takes for us to win!

What do we call the seating area, just outside of the sanctuary?Additional Seating

We Never call that seating area “overflow”. Why? Our additional seating is an extension of our sanctuary. It’s not where we just stick the people we don’t have room for.

In a nutshell, who is TPHND? -“We are bridge, connecting the hearts of people to the heart of God”

ATTIRE• Most of our teams wear comfortable cotton

tshirts on a weekly basis. We give each servant leader several color variations of these shirts to wear on a scheduled rotation. Most teams wear the official “Ask Me” shirt; however, there are a few teams that have their own shirts or different clothing requirements. These shirts will help distinguish you from the crowd so that a new visitor or current member will know where to turn in the event they have a question or need assistance.

• As a servant leader of the TPHND, your attire and appearance should reflect the ministry. As a general rule, clothing should be neat, clean and pressed. Clothing should not be distracting, tight or revealing, or exceptionally loose or low cut. Torn or frayed clothes, slippers, shorts, halters, tank tops, legging/tights without appropriate coverage are inappropriate for serving.

• Depending on the team, “Business Casual” attire may be requested; the goal of “business casual” attire is to achieve the balance between professionalism and comfort for servant leaders in this ministry.

• You are expected to maintain professionalism in all aspects of your appearance. There are some occasions in which we will make changes to dress code depending on service, ceremony, or event.

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servant leader commitment

I promise to serve as a servant leader with a spirit of excellence and integrity.

As a servant leader, I commit to the following:

INTEGRITY:I will demonstrate integrity, personal responsibility, and authenticity as a servant leader. I will not willfully and/or knowingly present an example through my words and/or actions that will bring harm or embarrassment to my

department, family or the church.

ACCOUNTABILITY:• Upon notification from Volunteer Services and Team Leader that I am eligible to serve, I will report to

Team Leader for further instructions on my role in serving.• I will communicate to team leader on my availability to serve. • If I become aware that I will be unavailable to serve on the upcoming weekend, I will notify my team

leader no later than Friday by 6PM. • In the event, that I am running late for service and will not be on time, I will notify my team leader by call

or text before our scheduled team check-in

• I will maintain a current profile (name, address, email, phone) in our church management software.

EXPECTATIONS:• Be an active member at The Potter’s House North Dallas by regularly attending weekend services• Support the Leadership, vision and mission of The Potter’s House North Dallas. Never be destructive or

divisive. • Attend meetings, trainings, and retreats• Communicate consistently with team leader • Use influence to recruit new servant leaders.• Establish and build rapport with all servant leaders in my department• Must be Effective and Flexible

• Have a good, positive attitude at all times. This will create an exciting and unforgettable place to serve

DISCRETION:• In the event that issues or concerns arise, I understand that I should contact TPHND executive staff for

assistance and support.

NAME

SIGNATURE DATE

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team lead commitment

I promise to serve as a Department Lead with a spirit of excellence and integrity.

As a team lead, I commit to the following:

INTEGRITY:I will demonstrate integrity, personal responsibility, and authenticity as a Department Lead. I will not willfully and/or knowingly present an example through my words and/or actions that will bring harm or embarrassment to my

department, family or the church.

ACCOUNTABILITY:• Upon notification from Voluteer Services, I will contact all new servant leaders within 72 hours of

notification and use our church’s management software as trained.• I will communicate team updates with iHeart (Volunteer Services), i.e. first contact initiated, servant

leaders first date of service, transfers or separations/terminations• Myself and team assistant will facilitate interviews, assessments, orientations, evaluations and servant

leader observation of department• I will maintain a current roster of all department servant leaders in our church management software

EXPECTATIONS:• Use influence to recruit new servant leaders and challenge current servant leaders to recruit• Incorporate and encourage youth to servant leader in various departments• Assist in mentoring and nurturing the gifts that God has given to our servant leaders• Provide role responsibilities and expectations for each servant leader• Establish and build rapport with your department servant leaders• Must be Effective and Flexible

• Create a family department that is an exciting and unforgettable place to serve

DISCRETION:• In the event that issues or concerns arise, I understand that I should contact TPHND executive staff for

assistance and support.

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notes