SERVANT LEADERSHIP AND OUR RESPONSE TO COVID-19 Bank ... · Small Business: Approximately 300...

Woodforest National Bank | IBAT 2020 BOCB Award Submission | Page 1 of 18

SERVANT LEADERSHIP AND OUR RESPONSE TO COVID-19 (Bank Culture Category)

PROGRAM SUMMARY: While many companies have a business continuity plan, no organization had an exact playbook for the challenges, devastation and fear caused by the COVID-19 pandemic that hit Texas, the nation, and our world. Woodforest National Bank® (Woodforest), a Texas-based, employee-owned community bank headquartered in The Woodlands, Texas, with a servant leadership culture, recognized immediately the need to respond to the crisis. As with past disasters, Woodforest unhesitatingly chose to keep its 750+ branches open across all 17 states where we have branches including Texas. The health and safety of our 4,700+ employees, most of whom are shareholders, and our 1.3 million customers was paramount; and we rapidly redesigned our in-store and traditional branch lobbies to ensure personal protection. We also anticipated our customers and communities demand and developed the processes and systems capability to become a Small Business Administration (SBA) Paycheck Protection Program lender. For the team’s efforts, Woodforest was recognized in the top 10 in the Houston-area by the Houston Business Journal for PPP loans as of May 6, 2020.

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A CULTURE OF SERVANT LEADERSHIP

With employees making up the largest shareholder base for the Bank, Woodforest measures its success by serving the needs of its communities, particularly in times of unanticipated change. Our Woodforest Bankers have an unfathomable drive to serve our customers where they work and live. When COVID-19 brought new challenges, great uncertainty, and fear, our customers looked to us to provide leadership, guidance, and a willingness to adapt. Woodforest quickly responded to the COVID-19 crisis by ensuring our branch network remained accessible and open in-branch to provide essential banking services. Our Digital Team communicated self-service banking options across our footprint for those who could not access physical locations. Branch employees stepped in to take hundreds of thousands of customer calls when one of our call centers was ordered to close. Recognizing the critical need for small businesses to obtain funding to stay afloat, we quickly assembled an internal team to process Paycheck Protection Program loans. Our bankers did this tirelessly and always with the focus on being there for our customers. Woodforest National Bank® (Woodforest) celebrates its 40th anniversary this year, and we could not be happier to call Texas home. Our servant leadership spirit continues to support our customers, employees, and America well.

“Everybody can be great, because everybody can serve. You don’t have to have a college degree to serve. You don’t have to make your subject and your verb agree to serve. You only need a heart full of grace, a soul generated by love.”

~Martin Luther King, Jr.

"Servant leadership is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you; you work for them." -Ken Blanchard



Woodforest wants to applaud and give special thanks its 3,855 frontline branch employees, (1,310 in Texas) for their courage and dedication to meet the needs our customers, despite their own personal life challenges and concerns during the COVID-19 pandemic. Because of their hard work and bravery these essential workers continued to exemplify Woodforest’s commitment to servant leadership.

Plus, many thanks to our 500 employees in bank operations. Our skilled Operations Teams continue to keep our Bank running without disruption in service thanks to a robust business continuity plan which includes training for these types of crisis situations. Plus, because Woodforest operations bankers work in small cross-functional, empowered teams, they hold each other accountable, and have the ability to make decisions and eliminate roadblocks to serve our customers. This agility has made Woodforest successful when we had to quickly switch to a remote work environment as part of stay-safe, stay-home governor executive orders across our 17 states over the last several months.

Lastly, thank you, Independent Bankers Association of Texas team for your continued partnership, and for keeping Texas banks continuously informed and connected, even when it’s virtually from a safe, social distance. We appreciate your consideration and review of our 2020 Best of Community Banking award entry and we look forward to seeing you again in-person, soon.

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PROGRAM NARRATIVE AND IMPACT

Woodforest National Bank, headquartered in Texas since 1980, is privately held, with our employees holding the largest shareholder stake. To date, COVID-19 has had a devastating impact, not only on the U.S., but the world. Woodforest is no stranger to dealing with crises such as hurricanes Harvey and Katrina. When COVID-19 hit, as servant leaders, our 4,700+ employees continued working, many around the clock, across the organization to help meet the needs of our customers and communities at a time when they were also concerned for the safety of themselves, families and loved ones.

Woodforest recognized that as a community bank, we provide essential services to our customers. While other banks were closing, we chose to remain open across all of our 750+ branches. Our employees are the lifeline of our bank’s success, therefore, we are following the guidance from the Center for Disease Control (CDC) for enhanced cleaning procedures at all of our locations to protect our team and our customers who visit us at our branches. Our top priorities are our customers and employees. Even though social distancing limits our contact with customers, it does not limit our ability to serve our customers banking needs.

“As employee shareholders it is our privilege and honor to serve our more than 1.3 million customers across our 17-state retail banking footprint,” said Jay Dreibelbis, Woodforest’s President and CEO.

To continue to deliver service without disruption and keep our employees safe, about 500 employees on our operations team worked remotely from their homes.

Our call center provider closed (staffed by 110 employees taking thousands of calls) so we re-routed the calls to our branches when volumes were dramatically increasing due to COVID-19. Our branches quickly rose to the challenge and were trained in record time.

Woodforest remained agile and responded very quickly to the COVID-19 crisis including standing up special consumer and small business hotlines, posting information on our corporate website and social media; posters in branches; and sending email messages out to all customers to keep them informed and connected.

Preparing for the CARES Act Stimulus Payments

Once the CARES Act was signed, our teams moved quickly to prepare for incoming payments. We implemented an email alert to be sent when a stimulus payment posted. Our daily mobile deposit limits were increased to support stimulus checks. Branches provided stimulus check cashing services for non-accountholders, many of whom are un/underbanked and subject to costly check cashing services. In all, we processed over $800 million in stimulus payment deposits.

Building the Small Business Paycheck Protection Program (PPP)

Small businesses are critical to our communities and we recognized the significance of the Paycheck Protection Program to sustain our small businesses during time of crisis. In anticipation of high demand from customers for PPP loans, we shifted resources to assemble a team and build processes to support this high demand. Because of this foresight to take action, team began processing PPP loans the first day they were available. Management from across the company rolled up their sleeves to assist and get the work done. Plus, over 300 employees from across the Bank volunteered to input loan applications into the system, many employees working 18-hour days, seven days a week, because they were compelled to get loans approved as quickly as possible to help businesses across our communities. Woodforest processed applications for our customers and non-customers to benefit our communities and help



businesses regardless of where they banked, because we are here to serve, and we are all in this together. We have been honored to work alongside small businesses in local communities to procure needed funds under the program.

As a result, Woodforest has funded 3,607 PPP loans totaling $390.1 million as of 6/18/2020, ranking in the top 10 in the Houston-area according to Houston Business Journal as of May 6, 2020. These loans helped thousands of area businesses which in turn protected the employees working for those companies. We also continue to work closely with our existing borrowing base on loan modifications and deferrals for customers who need support during this uncertain time.

As the PPP loan program transitions, we are ramping up to assist customers with the PPP loan forgiveness process. Woodforest remains dedicated to serving small businesses during this unprecedented time.

Our commitment to our customers is at the center of who we are as an organization and while continuing to execute on our promises to them, we were pleased to learn that Woodforest recently ranked 2nd in the Texas Region, 9th in the Southeast Region and 18th in the North Central Region in the J.D. Power 2020 U.S. Retail Banking Satisfaction Study (Source: https://www.jdpower.com/business/press-releases/2020-us-retail-banking-satisfaction-study).

“I’m inspired by the dedication of essential workers, including our bankers, who continue to provide needed services to our communities. I am proud to tell people I work for an organization considered "essential" to the ongoing well-being of those we serve. Woodforest will continue to be a source of strength and evolve to quickly respond to the needs of employees, customers and communities,” said Jay Dreibelbis.

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Our Woodforest Commitment During COVID-19

CUSTOMER IMPACT

Social Distancing: Open for full-service onsite banking in 750+ branches to serve 1.3 million customers across 17 states

Economic Recovery: Over $800 million stimulus payments deposited impacting over 450,000 accounts

Small Business: Approximately 300 employees from across the organization worked to fund 3,607 loans totaling $390.1 million as of 6/18/2020, ranking in the top 10 in the Houston-area according to Houston Business Journal as of May 6, 2020.

Increased Deposit Limits: Increased daily mobile deposit limits from $2,500 to $4,000 with a maximum of $10,000 per month

Customer Experience Center volumes: When our call center closed, over 277,000 calls were re-routed to our branch staff. Special hotlines were also established to assist callers March 30 through the end of May 2020:

Branch support hotline: 3,131 calls COVID hotline: nearly 5,503 calls Business stimulus loans hotline: 11,321 calls

Alternative Delivery Systems: We provided clients several alternative and safe ways to bank with us outside the branch during the crisis:

Mobile/Online Banking: usage increased by 30% across mobile and online banking platforms (from March 1 – April 31, 2020)

Mobile Deposits: volume increase of 46% compared to the same time in 2019. (comparison of April 2019 to April 2020 data)

Nearly 1.5 Million Customer Emails Sent: (from March 1 – May 30, 2020) – Business Stimulus; Self-Service Options; PPP Forgiveness; Economic Impact Payments and Stimulus Fraud Awareness Special Incident emails



EMPLOYEE IMPACT

Work-from-Home: By March 18, 2020, set up 400 operations staff including 47 employees at our U.S. call center staff to work from home without disruption in service in a week

Woodforest Employee Protection: During the peak of the crisis, safeguarded 3, 855 frontline branch employees working in-branch at 750+ locations across 17 states with sanitizer, face masks, protective shields and other branch cleaning and social distancing measures as directed by the Center for Disease Control and local government officials

Capacity Expansion: Trained 250 employees and 50 contractors to process the SBA’s Paycheck Protection Program Loans in less than 12 hours

Back to Work: in late May began to safely transition about 500 employees back to our main Texas operations center as work-from-home orders lift across Texas

COMMUNITY IMPACT

Year to date, Woodforest Charitable Foundation has donated over $1.4 million nationwide, and over $900,000 to over 50 charitable organizations across Texas. Many of the organizations receiving grants this year are critical/essential services working to serve the increased demands of clients impacted by crisis

CUSTOMER TESTIMONIALS

Here are a few comments from our business customers in Texas who wanted to acknowledge the support they received from their Woodforest Bankers when applying for the Small Business Administration’s (SBA’s) Paycheck Protection Program (PPP).

Testimonial (Conroe, Texas)

“I would like to express my IMMENSE SATISFACTION with Woodforest National Bank! I have been a customer for a few years now and I have a phenomenal banker, Ben Cline, that takes care of me. The normal level of service I receive from Ben on a normal day is tops, but how he showed up for me during the COVID shutdown was NEXT LEVEL. There was so much confusion about how to apply for the SBA PPP but Ben was on point from day one - keeping his accountholders informed of how to apply for PPP, what was needed, who qualified and Woodforest was ready with PPP applications when other banks were still trying to figure things out. I applied for my PPP loan on 4/3.

By the following Thursday, I had a call from Diane in their loan department asking for my proof of payroll tax documents which I emailed right over. The next week, she called to let me know I had an approval # back from SBA and not to freak out when I hear the PPP funds were gone - I got in! I got the electronic application to sign and the funds were in my account by 4/21. BLOWN AWAY. I keep hearing horror stories from my businessowner friends that their bank just couldn't get it done and I was SO GRATEFUL to have my accounts at Woodforest and have the support of Ben and Diane to hold my hand all the way through the application process. The communication was great, kept me in the loop at all times and Ben has been invaluable to me, answering all my questions and he got me feeling much better about my situation. Ben will be my business banker for LIFE! THANK YOU WOODFOREST!!”

~Courtney Weidner, Weidner Insurance Agency, Conroe, Texas (referring to Ben Cline, Branch Manager, Rayford Branch and Diane Krenkel, Small Business Loan Center Underwriter)



Testimonial (The Woodlands, TX)

“I wanted to drop you a quick note to let you know how impressed I've been with you and your team's service during the current coronavirus crisis that has led to a financial crisis (and the ignoring the oil price war which certainly didn't help. From the time of reaching out to you and your team asking if you wanted to meet to discuss impacts on the Pavilion up to today, your customer service has been top notch. You got back to me almost immediately and the next day I met with your team to provide an update in your office. This support continued through the loan application process.”

“I have to give a special kudo to Jeremy Horton who had provided outstanding support in procuring the loan. His responsiveness has been off the charts starting with responding to emails last Sunday evening and then again this (Saturday) morning. The grand finale getting a text from him this morning saying I'm convinced more than ever we have the right partner for our banking needs.”

~Craig Bourgeois, CFO, The Cynthia Woods Mitchell Pavilion, The Woodlands, Texas

Testimonial (Houston, Texas)

“Hi Ray,

I’ve had you on my heart for the last few days and have been praying for you... that God would strengthen you to help all these people. I keep thinking of Esther 4:14...”And who knows but that you have come to your royal position for such a time as this?” What you’re doing is so important for the livelihood of many people. I believe you’re a good man, a faithful man, and skilled with wisdom to bless many.

Be strengthened and encouraged”.

~Pastor Randy Needham, Dwelling Place Church

(Referring to Ray Sanders, EVP, Commercial Banking)




“Good morning Ray,

Thank you for the notification. Thank you for your hard work on our behalf and all your small businesses and non-profits! We appreciate the quick and generous interaction with you and Danielle. I will continue to pray for you and your team. I know your work is not done. Thanks for all the weekends and extra work to make this happen.

Lord bless you,”

~ Pastor Dave Schneider, Conroe Bible Church

(Referring to Ray Sanders, EVP, Commercial Banking)

Testimonial (Montgomery, Texas)

“As a bank customer of Woodforest, it is a real pleasure to give a word of praise and honor regarding Ms. Taryn N. Bowen, AVP, San Antonio, Market Manager. Ms. Bowen has been so responsive in expediting my Small Business Stimulus loan. If it hadn't been for her, I would have given up on it. She returned each phone call. Her demeanor has been exceptionally gracious and professional, though very personable. She is so proud to be a part of Woodforest Bank. In fact, when I told her how much I appreciated her responsiveness and gracious work on my behalf, rather than directly respond instead, she simply I said what a privilege it is to have customers like me banking at Woodforest. That to me is it very humble and honorable attitude, while remaining very professional. I want to also add that the Woodforest local branch on Eva Street in Montgomery, as well as the Walmart branch in Montgomery have all proven themselves to be excellence in customer care. MS. Bowen deserves recognition from the bank.”

~Joe Lutz-19007 Minero Ln, Montgomery, Texas


“I wanted to say thanks for sending the email confirming the PPP app was sent. Also, for personally handling it so quickly on what I imagine has been a truly frantic week for you and most of your bank colleagues. I’ve banked Woodforest for at least 25 years. It was always the people that made it special. As the bank has grown and years have passed –it’s been disappointing to say goodbye to so many that I’ve formed friendships with-but that said, in this world where banks are changing in many ways, the folks at Woodforest are still the best! Many very kind tellers and helpful people. I ‘m sorry it took COVID-19 for me to you meet you, but I appreciate the opportunity and look forward to knowing you!”



~Charles Burditt, Conroe, Texas (referring to Cassidy Smart, Branch Manager, Conroe 105)


“This will help tremendously. I really appreciate you, Justus, I owe you big, and am thankful for our relationship and grateful to be your client.”

~Craig Gorewitz, CEO of Heritage Sanitation (customer since 2018) (referring to Justus Corley, Relationship Manager, Business Banking)


“Jeremy, we are blessed to have you assist us. I just read an article that BOA, Chase, and other large banks are having difficulty processing these loans due to number of applicants. Wells Fargo couldn't even begin processing until today. Many of their clients might lose out on this loan due to delay in filing. Thank you so much for getting this filed timely and making the process so much easier. I am very grateful to Woodforest team. You guys knocked it out of the park.”

~Imran Josephi-CFO, Montgomery County Habitat for Humanity, Conroe, Texas (referring to Jeremy Horton, Relationship Manager Business Banking)


“That is good news. This will solve my immediate cash flow issues without having to let anyone go.”

~Dan Henrichs, CEO of Airbrush Images (customer since 2007) (referring to Justus Corley, Relationship Manager, Business Banking)



Testimonial (New Caney, Texas)

“Dear friends at Woodforest Bank,

Thank you for your support and guidance as we navigated through the Payroll Protection Plan process.

When this plan was first offered, each (non-banking) person I spoke with recommended something different, and so it was very confusing to me before you all stepped in. Until I got the call from Mrs. Adina Gustafson, I wasn't sure I would actually apply. She immediately stepped in and got things going for us. We missed the cutoff on the first round of funding, but Adina stayed in touch with me and went the distance to make sure we were funded. The funds were deposited immediately after we received confirmation of funding.

There are several people to thank for their time and efforts on our behalf: Adina Gustafson, Manisha Sumner, Idowu Koyenikan, and many behind the scenes people in the Woodforest National Bank Team for PPP Loans. I also want to thank my dear friend Estelle McLaughlin, recently retired from Woodforest Charitable Foundation, who encouraged me to start the process.

Mission Northeast Board of Directors is very grateful to all of you.”

~Pam Dickson Singletary, Executive Director, Mission Northeast (referring to Adina Gustafson, Porter Branch, Manisha Sumner, Small Business Loan Center and Idowu Koyenikan, Retail Marker Manager)

Testimonial (The Woodlands, Texas)

“I got the docs today and signed. I can’t tell you how much I appreciate you always taking my calls and being so supportive. You are so great at your job, under incredible stress. I owe you a lunch or happy hour (always my preference). I hope that all is well with you.”

~Melissa Young, CEO, Corporate Incentives, Inc., a certified woman owned business (WBEA) (referring to Marie Cano, Relationship Manager, Business Banking)

Testimonial (The Woodlands, Texas)

“I just wanted to take the time to tell you how much I appreciate the great help you provided for our small business to acquire the PPP Loan. Though you were forced by the social distancing to work from home, your professionalism was as if you were in your office with everything you needed at your disposal. I think your quick response to our many questions via email and phone was over-the-top. The discrepancies of what we provided you were rectified by your quick actions, so that our packet would not be pushed to the back of the line of thousands of companies vying for the limited available funds.

This was uncharted territory with many unknowns. I will admit that I was a little worried that Woodforest may struggle against the larger institutional banks getting more attention from those implementing the program. My worries subsided when we picked up your phone call with the amazing approval. We were able to slap many high fives and do a celebratory dance because you kept your head down to get things done for us. The signing was super easy via email and the funding showed up quickly just as you said.

I was so pleased, that I moved my other company business account to Woodforest because the large institutional bank was dragging their feet getting out of the gate. I am glad that I did,



because the delay would have more than likely put me in a long line of struggling businesses that are now waiting on the second round of funding that has yet to be approved. Woodforest got me the funds for my other business when my big bank couldn't.

My sincerest gratitude goes out to you and Woodforest for helping bring the much-needed light in such a dark time!”

~Les Shannon, President, Waypoint Landscape (referring to Marie Cano, Relationship Manager, Business Banking)

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CUSTOMER COMMUNICATION SAMPLES

Here are a few communication samples developed by Woodforest’s in-house marketing and creative team to help our customers feel safe and informed during the COVID-19 pandemic.



TEXAS COMMUNITY OUTREACH

Feeding Hope Across Texas

Woodforest National Bank continues to proudly lend our brand name and support to The Montgomery County Food Bank (MCFB) as the Woodforest Food Bank Center). Through April 30, 2020, MCFB has distributed 83% more food as compared to the same timeframe last year, highlighting the increased need during the pandemic. To help with these efforts, the Bank donated $25,000 to MCFB providing over 2.2 million meals to individuals and families in need across Montgomery County Texas.

“Thank you so much for not forgetting about us during this time. I’m so grateful for all the MCFB is doing.”~ Resident at Camelot Pines senior living

This news article from the Conroe Courier, highlights Woodforest National Bank’s $1 million 2020 sponsorship (including stadium naming rights) in support of the Conroe Intermediate School District. As you’ll see, the Woodforest Bank Stadium served well during the COVID-19 pandemic. In this example, students were able to enjoy their graduation from a safe, social distance. The Woodforest Bank Stadium is an outdoor football stadium located in Shenandoah, Texas, home to several Conroe Independent School District programs.

(Source: https://www.yourconroenews.com/neighborhood/moco/news/article/Conroe-High-grads-leave-difficult-year-behind-at-15317523.php)



Building Hope Across Texas

Habitat for Humanity Receives Donation of $30,000 to Build Homes

As reported by Woodlands online on June 8, 2020, Habitat for Humanity of Montgomery County, TX received a donation of $30,000 to continue building homes in their 100% Habitat occupied neighborhood, Cedar Creek, located in Conroe for qualified families. The Woodforest Charitable Foundation contributed $15,000 and Woodforest National Bank contributed $15,000 as part of their investment in the Cedar Creek community. Woodforest National Bank also lends its brand name to the Habitat for Humanity ReStore as the Woodforest Center main office in the county.

WOODFOREST CHARITABLE FOUNDATION

The Woodforest Charitable Foundation was established in The Woodlands, Texas in 2005. It was created by its founder, Woodforest National Bank, for the purpose of enriching communities through partnerships with charitable organizations. As a private foundation, its primary purpose is to provide funding to qualifying 501(c)(3) charities. It is WCF’s wish to focus primarily on the communities served by Woodforest National Bank.

The initial funding came from Woodforest National Bank and its officers, directors, and employees. However, individuals, corporations and other foundations are also encouraged to show their support for the communities the Bank serves by making a donation to WCF.

Year to date, WCF has donated over $1.4 million nationwide, and over $900,000 to charitable organizations across Texas. Many of the organizations receiving grants this year are critical/essential services working to serve the increased demands of clients impacted by crisis. Here are just a few of the

Interfaith of The Woodlands, a non-profit social service agency providing family, child, work, and senior programs and services the surrounding area

Hope Beyond Bridges, Harris County, Restoring HOPE to the homeless by providing for their spiritual, emotional and physical needs because a bridge is NOT a home



organizations WCF is proud to support in 2020.

Bastrop Food Pantry and Capital Area Food Bank in Austin; San Antonio Food Bank; North Texas Food Bank and Tarrant Area Food Bank in Dallas; East Texas Food Bank; Southeast Texas Food Bank and Houston Food Bank in Houston; and in Montgomery County: Community Assistance Center, Meals on Wheels of Montgomery County, Interfaith of The Woodlands and Montgomery County Food Bank, Hope Beyond Bridges in Harris County and Salvation Army in Montgomery County.

Individuals faced with a crisis receive help from the Salvation Army in Montgomery County. Resources and services include food, holiday assistance, financial aid for rent and utilities, shelter and more.



TEXAS SERVANT LEADERSHIP HELPING AMERICA

It’s important to Woodforest to serve our communities in Texas in times of crisis, as well as across our 17-state footprint. Here’s an inspirational example from our Woodforest Bankers demonstrating how our teams from across the organization work together in times of crisis to support critical needs and provide hope.

Together We CAN Make A Difference

Community Assistance Network's (CAN’s) mission is to work in partnership with the community to develop, operate, and support programs that reduce vulnerability and promote personal growth, stability, and self-sufficiency among low income residents of Baltimore County, MD. CAN, a true economic first responder and Community Action Agency, has been a Woodforest community partner for nearly six years, and during this time Woodforest has provided banking services, grant support and financial education provided by Woodforest Bankers to clients in CAN shelters around the county.

In early March 2020, CAN staff started to see an increase in demand for emergency services to address the vulnerable community in crisis in Baltimore County, Maryland caused by the COVID-19 pandemic. By mid-March, CAN had moved 62 elderly and medically at-risk shelter residents to hotels, provided daytime meals and activities for 75 school age children in their Family Shelter, and started serving many more families through their food pantry (the largest in the County).

Since the start of the pandemic, CAN's Food Pantry has served over 2,000 households(a 40% increase over the same period last year, and 27% were first-time visitors), ranging from 18 – 85 in a day. Additionally, CAN runs the largest shelter programs for men, women, and families with children in the county. CAN also operates several Outreach offices providing emergency services for citizens such as assistance applying for SNAP (Food Stamp) benefits, eviction prevention funds and budget counseling.

As the crisis continued, CAN’ s Outreach Centers has fielded over 5,000 calls and has provided emergency rental assistance to assist 42 families remain in their homes as clients lost wages/jobs due to stay at home orders. Additionally as local social distancing safety measures were enacted, CAN provided PPE, and made physical modifications to their facilities to protect their essential staff who continued to work 24/7 throughout the crisis.



When CAN needed help to keep these critical services available for those in need, Mitchell Posner, CAN’s Executive Director, contacted Woodforest for help. Community Development Relationship Manager (CDRM) for Maryland, Sharon Zimmerman, educated the CAN team and guided them to Woodforest to submit an application for a Small Business Administration’s (SBA’s) Paycheck Protection Program (PPP) loan which resulted in $547,000 in funding allowing CAN to maintain all essential staff to keep their crucial support services in operation, preserving 93 jobs within the organization. Woodforest also committed to a $3,500 grant to assist CAN’s relief programs for rental housing, utilities, and other services.

Plus, when Ciji Bryant, Maryland’s Retail Market Manager, who serves on CAN’s Board of Directors (as Treasurer), learned of the organization’s hardship to continue to provide these critical services to her community, her branch team donated personal protection equipment (PPE) and supplies including gloves, masks and hand sanitizers for essential frontline CAN employees.

This effort showcases a solid collaboration between our Retail, Community Development and Small Business Lending/Commercial Banking divisions; and is demonstrative of the Bank’s culture to be boundaryless in order to meet the needs of our community partners and the communities we serve. This is an excellent example of how Woodforest Bankers are teaming up to serve thousands of Baltimore County residents who rely on CAN for food, shelter, and rent assistance.

Mitchell Posner, CAN Executive Director, “I/we can’t thank you enough for your speedy response and sage advice on how to get started on the PPP application within the Woodforest system. You can be sure that we are using the proceeds in a manner you and the Bank would be most proud of!”



IN THE NEWS



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SERVANT LEADERSHIP AND OUR RESPONSE TO COVID-19 Bank ... · Small Business: Approximately 300...

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