Service Agreement Pack for Harrow Schools 2018-19 › images › ... · Rockschool 30 x 2 hr...

Service Agreement Pack

for

Harrow Schools

2018-19

Introduction

Harrow Council is pleased to provide you with the 2018-19 Service Agreement Pack. Please read each service agreement carefully as changes may have been made to the service provided.

Key points:

• This year we have introduced the following new SLAs:

Cookery School – page 25

Traffic & Road Safety – page 109

• Charges for the following SLAs are now based on employee numbers rather than pupil FTE

HR Services - Employee Relations

HR Services - Payroll, Pensions & Contracts

Contact details are provided for each service agreement and it is to these people that schools should address queries relating to individual services.

Schools are encouraged to consider the services offered in this pack and those provided by alternative suppliers. According to the Scheme for Financing Schools, schools must seek to achieve efficiencies and value for money when procuring services, to optimise the use of their resources.

Where schools do opt to purchase services from providers other than the LA this must be done in accordance with Financial Regulations and Contract Procedure Rules. This includes the need to obtain a minimum of three written quotations for any service with a value in excess of £5,000. Schools are encouraged to obtain this number of quotations for all service contracts.

Schools are also advised of the need to ensure that contractors awarded contracts have appropriate insurance cover. A guidance note prepared by the Council’s Insurance Manager is enclosed.

Please use the buyback form at the back of this pack to select the services that you require. The completed form should be sent to the Schools Finance Team by Monday 19 March 2018. Charges will be processed at the start of the financial year, unless advised otherwise.

Contents

Academies & Free

Schools

Maintained Schools

Page

Curriculum Related

Harrow Music Service 7

Helix Education Centre 9

Professional Services

Admissions – Primary Schools 11

Admissions – High Schools 13

Admissions – VA Primary Schools 15

Admissions – VA High Schools 17

Admissions – Free Schools 19

Catering 21

Clothing Grant 23

Cookery School - New 25

Complaints Management & Mediation 27

Education Performance Data 29

Educational Psychology Service 31

Emergency Incidence Response 33

Future in Mind 35

Health & Safety Service 37

HR Services – Employee Relations 39

HR Services – Occupational Health 41

HR Services – Payroll, Pensions & Contracts 43

Insurance Service 45

Legal & Governance Service 49

Multi Agency Safeguarding Hub (MASH) 51

Minibus Hire & Transport Services 53

Postal Bags 55

Procurement Service 57

School Crossing Patrol 59

Schools Financial Support 61

SIMS Capita Licence 63

SIMS Support – Primary & Special Schools & PRU 65

SIMS Support – High Schools 67

SIMS Support – Academies – Primary & Special 69

SIMS Support – Academies- High 71

Training Academy 73

PTO

Contents

Academies & Free

Schools

Maintained Schools

Page

Premises Related Services

Building Maintenance 77

Cash Collection 79

Cleaning & Janitorial Services 81

Cookers, Catering & CDT Equipment 83

Drainage 85

Energy Services 87

Fire Safety Service 89

Grounds & Playing Field Maintenance 91

Gym Equipment Inspection 93

Highways 95

Hire of Hand Dryers 97

Keyholding/Alarm Response Service 99

Personal Hygiene Units 101

Pest Control & Dog Warden Service 103

Portable Appliance Testing 105

School Patrol Service 107

Traffic & Road Safety – New 109

Trees 111

Waste & Recycling 113

Window Cleaning 115

Appendix A Guidance on Insurance and Indemnities 117

Appendix B Complaints Procedure 118

Buyback Form 119

Harrow Music Service (HMS) HMS provides instrumental and vocal tuition, advice and training to support schools in meeting the aims of the National Plan for Music Education. HMS is the lead organisation in the Harrow Music Education Hub for which it receives the Music Education Grant from the DfE/Arts Council. The Music Education Grant is used to subsidise all traded services to schools, support performance opportunities for students such as the Band, String, Guitar, Recorder, World and Song Festivals and to support other Hub members providing special services to children (such as Harrow Young Musicians). This funding has been allocated by the current Government until 2020. HMS has a responsibility delegated to it from OFSTED, to support schools in providing the best possible quality of music education for their pupils. The HMS Advisory Team is available to lead CPD in schools and to advise senior management about how to plan for the future in providing the core and extension roles from the National Plan for Music Education.

Charges for 2018-19 HMS is a not for profit organization and funding from Harrow Council ceased as of April 2016. Increases in charges have been kept to a minimum (1% or less) in recognition of school budget pressures. Whole class programmes will continue to benefit from a generous subsidy of 45% of actual costs. We do not pass on the costs of instruments, which range in value from £3000 to £9000 for a class set. Currently we do not charge for the loan of these resources, or any instruments belonging to HMS that are already in schools and available to school pupils.

HMS is proud to offer instrumental/vocal tutors and teachers who are also musicians, able to demonstrate a high level of musicianship and expertise in their chosen family of instruments. Schools buying into the service benefit from expertise of the wider team; appraisal and CPD for staff; monitoring of the quality of teaching and learning of music tuition; music festivals and recitals; public music examinations; free staff concerts; scholarships and bursaries for individual students from the Peter Hinkley Trust and the Mayor’s Music Fund; subsidized projects and programmes in association with our Harrow Music Education Hub members which include local and national organisations.

Instrumental/Vocal Tuition • Small group instrumental/vocal tuition• Large group instrumental tuition for steel

pans and recorder and ‘continuers’ fromwhole class programmes

• Whole-class subsidised instrumentalprogrammes

• Ensemble and choir coaching,development and leading

Class Music Teaching/Year Group Singing/Leading Singing Assemblies • Curriculum class music teaching can be

bought back for whole or half day Classteachers or teaching assistants must bepresent during the following activities

• Year group singing• Singing assemblies

• Ensemble conducting for largeensembles

• Music’s Cool programme

Advisory Music Curriculum Support • Courses for teachers and INSET

sessions in schools• Advice & support on adapting and

improving schemes of work and policies• Observations according to Ofsted

subject specific criteria• ICT music resources• Auditing school music provision• Developing a school singing strategy• Demonstration lessons

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Piano accompaniment Concerts, shows and assemblies GCSE/A level performances and

recordings Examinations

Other Musical Activities Rock School SongFest – a KS2 singing Festival School Choirs Showcase – an

opportunity to perform individual schoolchoir repertoire at the Elliott Hall to anaudience of peers

Sing Sing Sing – A Y2/3 singing Festival

Enhanced Service Appraisal process for all HMS staff

including observations Regular staff training including 4 days of

INSET for instrumental teachers HMS instrumental curricula Performance opportunities through a

range of music festival workshops andconcerts • Conducting, directing andleading of school based ensembles

Provision of support and expertise forGCSE/A Level pupil preparation • HMSstaff attendance at parents’ evenings

Provision of practice diaries to pupils Musical promotion evenings to publicise

musical opportunities at your school Sharing Expertise and Experience in

Music (SEEM) peer support scheme formusic teachers in primary and secondaryschools

Service Standards HMS office is open from 8.30am –

4.30pm We aim to provide cover for absent staff

on the first day of absence New teaching staff are required to attend

induction and to ‘shadow’ an experienced member of HMS staff before being allowed to teach for HMS.

Additional Assistance & Services Provision of available musical

instruments to schools which can beloaned by schools to parents/pupils

Provision of grant funded projects inpartnership with Hub members (e.g.Pavilion Opera, City of London Sinfonia)to Harrow schools.

DBS and all other recruitment checks ofHMS staff

Supply cover for absence of HMS staffwhere possible

Staff concerts provided for 4 – 6 schoolson a rolling basis at the end of everyChristmas and Summer Term free ofcharge

School Responsibility Provide a suitable space Give consideration to pupil progress and

stage of development when determiningnumbers of pupils in each group (inliaison with HMS staff)

Raise concerns with management of theService immediately

Ensure that the tutor attendance recordis completed and returned to HMS officeevery half term

Inform all parents borrowing HMSinstruments of their responsibility toinsure and care for the instrument

Annual Charges Small group tuition £1568 Large group tuition £1788 Whole class instrumental tuition/class/year

1st prog £1190 Addt progs £2371

Ensembles/choirs £1788 Class music teaching £1950 Music’s Cool ½ hour sessions

£995(partnership) £1197 (PPA)

Group singing/singing assemblies

£1950

Piano accompaniment £1444 Rockschool 30 x 2 hr sessions

£1820

Additional Charges Advisory support £60/hour Songfest £250 Sing Sing Sing £250

Contract Period This contract will run for one Academic Year from the beginning of the Autumn Term September 2018 to end of Summer Term July 2019. The complete SLA, with requisition form, will be sent to schools in February 2018

Contact Details Sue McCall 020 3773 7166 [email protected]

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The Helix Education Centre

The Service promotes inclusion in all Harrow schools and continuity of education for all pupils.

Description of Service Schools buying support programmes will receive:

Planning meetings between The Helixand the school at which a programme ofsupport is agreed and a servicepartnership form is completed.

Flexibility to adjust the programmecontent by agreement.

A multi agency approach to meetingpupil needs.

Bespoke packages can be arrangeddepending on the needs of the pupil.

Transition Support Pack Up to 2 home visits

Visit to school to give feedback andcollate any relevant informationincluding school file and pupil data.

During period of transition make contactwith identified school/ educationalprovision and facilitate arrangements

1 visit per week over 6 week trial periodin pupils’ new provision

Attendance at 1 review meeting inprovision

Managed move to another school – newschool identified from rota

Alternative provision – Collegeplacement, Home Tuition/ independentproviders

Additional Transition Support Any additional home visits, meetings in school or with other professionals, support for pupils or parents, PSP meetings, sourcing best provision for pupils.

Managed Move Packages Tier 1 1 Home visit, discuss Right of Appeal,

Managed Move, sign paperwork Liaise with school/parent. Feedback on

parental views Arrange admission interview. Attend & support pupil/family at

interview, and arrange review date Attend review meeting.

Tier 2 As Tier 1 plus: Visits to meet pupil at school Feedback progress of student to home

school/parents

Tier 3 As Tier 2 plus: 6 visits to meet/support pupil at school 1 per week to support pupil and liaise with

the appropriate person in school to identifyany causes for concern/ progress

attend any extended review meetings

Package for Alternative Key Stage 4 placement Initial meeting in school to identify the

pupils and discuss needs

Up to 2 home visits: first visit to includeinforming parents/carers of the option ofan alternative KS4 placement.

TSO will advise parents regarding theirrights and ascertain their views.

Clarify pupil will remain on school roll andensure that this is agreed and signed byall parties involved.

Second home visit reviewing pupilsprogress, discuss timescales, answer anyqueries parents have, discuss the supportthat pupils will receive and any supportthat may be deemed necessary for pupil.

Feedback information gained from parentto home school.

Facilitate the transition to agreedalternative placement & arrange interviewand placement

1 visit per week over 6 week trial period inpupils’ new provision (6 visits in total)

Attendance at one review meeting in newprovision

Additional support for Alternative Key Stage 4 placement Sourcing best provision for pupils, additional home visits, any additional meetings in school, or with other professionals, support for pupils or parents or any PSP meetings.

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Home Tuition Service The Home Tuition Service provides temporary educational support for pupils who are unable to attend school for medical reasons. The purpose is to minimise disruption to the education of children who are physically ill, injured, or have mental health difficulties. The Service aims to provide as full curriculum access as possible to enable these pupils to return smoothly to school as soon as their health permits. Occasionally requests for home tuition support come directly from the child’s specialist/hospital consultant or the medical team at the hospital where they are being treated. Sometimes requests come from an Education Welfare Officer. The stages below illustrate the normal process and procedures which operate: 1. Referral made to The Helix Education

Centre Home Tuition Service by the School, accompanied with a written recommendation supporting home tuition from the appropriate medical profession

2. Home Tuition co-ordinator completes an initial home tuition assessment visit

3. The Home tutor allocated will make arrangements with the family for the tuition to take place at an agreed time.

4. Different periods of home tuition support per week are offered for each pupil subject to their state of health to receive the range of core subjects tutored.

5. For long term cases, the home tuition arrangement will be reviewed formally per school half term.

6. Tuition continues until the pupil is able to return to school and their additional learning support can be undertaken by the school, and at that point the tuition is withdrawn.

Respite Placement Both High School and Primary pupils can be offered Respite placement at the Helix Education Centre. The placement can vary from a day to half a term or more. Interventions are offered to support the pupil to develop the appropriate behaviours for learning required in their mainstream school. Provider An identified member of staff will initially

contact the school. Based on a professional assessment, a teacher, Education or Transition Support Worker

will be deployed to carry out the agreed programme.

To facilitate moves between educational providers.

Charges will reflect the service required.

Performance Standards: All staff have experience of working with

pupils who have behavioural and learning difficulties. Some staff have additional qualifications and skills in behaviour management, including peer mentoring and SEN assessments.

A multi agency approach is a priority for all work undertaken by The Helix.

To ensure good communication and effective delivery of service, each school needs to identify a named member of staff to liaise with The Helix.

Planning should include the details of individual pupils or groups who are to be supported.

A description of identified intervention activities will be developed against expected outcomes with success criteria and details of monitoring and evaluation.

Charges

Respite placement at The Helix Education Centre

£ 96 p/day

Support from Inclusion support worker at your school

£ 55 p/hour

Support from SLT at your School Cost on request

Basic Transition Support package £ 510

Basic Package for Alternative Key Stage 4 placement

£ 510

Additional Transition Support £ 46 p/hour

Managed Move (Tier 1) £ 280



Home Tuition Provision £ 50 p/hour Contract Period Charges for period April 2018 to March 2019. Contact Details P K Maselino (Headteacher) The Helix Education Centre, 94 Uxbridge Road, Harrow, HA3 6DH

020 8353 4170 [email protected] www.thehelix.harrow.sch.uk

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Admissions Services - Academy Primary Schools

The School Admissions Service co-ordinates school admissions for Harrow Council. This is a key statutory function for all maintained schools within the borough and is a service that is provided for all existing academies and will be offered to all new academy schools.

The service will

Act as first point of contact for queriesrelating to school admission to receptionclass/in year transfer

Ensure that admission application formsare available for parents/carers resident inHarrow

Provide information about the AcademySchool in the Guide to Primary Schools inHarrow prospectus

Ensure that access to the EAdmissionswebsite is publicised to parents/carers andthat contact information on the AcademySchool is correct. Link to AcademySchool website to be available onEAdmissions website

Ensure that the Guide to Primary Schoolsin Harrow prospectus is available onlinevia the Council’s website and links toAcademy website

Co-ordinate reception class and in-yearadmissions in accordance with thetimetable set out in the Harrow’s schemeof co-ordination.

Provide the academy with all data andpaperwork relevant to applications andprovide a recommended ranked list basedon this information and the Academy'soversubscription criteria to enable theAcademy's admission committee to makea decision on which applicants will beoffered places.

Send offer letters/online applicationoutcomes to Pan London Register

Send Academy School a list of successfulapplicants by secure data transfer withinformation on feeder schools

Send unsuccessful applicants abreakdown of allocation and informationon how to appeal

Log acceptances and declines andpass information to Academy Schoolvia secure data transfer

Advise Academy School of pre-school/nursery provision attendancewhere available so that the AcademySchool can liaise as appropriate.

Service Features The School Admissions Service offers additional features above the key statutory functions:

Complete verification checks andinvestigate discrepancies and providea list including:

address verification using CouncilTax database (Harrow Residentsonly)

date of birth verification – checkbirth certificate/passport etc (in-year)

confirmation of Looked After andPreviously Looked After Status e.g.letters for Social Worker

confirmation of SEN status e.g.liaise with SENARS

check medical claim documentatione.g. letter from hospital consultant

check sibling priority using EMSdatabase

provide accurate home to schooldistances

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Home to school distances calculated and checked for accuracy, using the Council’s computerised geographical information system

Compile and maintain waiting list for Reception transfer and all other year groups in accordance with Harrow’s co-ordinated admissions schemes

Publicity

Publicise the school in the Council’s Guide to Primary Schools. The Academy School to provide information on the school and the Admissions Arrangements for inclusion in the Guide.

Arrange advertising the closing date of the application process in local newspapers and local supermarkets

Annual Consultation on Admission Arrangements Co-ordinate the annual consultation on

admission arrangements (with each academy providing the necessary information)

Appeals The Admissions Service will: Send appeal requests to the Academy

School as soon as received

Provide copies of all documentation relating to the application, including FOI’s

LA to provide evidence to appeal panel, where required, on distance calculations and verification checks carried out by the LA.

Present appeals on behalf of Academy Schools

Please note this does not cover arranging and clerking appeal hearings and that this service is provided via a separate Legal & Governance SLA or arranged by the school.

Performance Standards Office hours for queries etc are 9:00 to 17:00, Monday to Friday

Target (No of working days)

Simple queries 3 Complex queries 20

Charges School £

Aylward 4237

Earlsmead 2996

Heathland 5735

Contract Period This Agreement will run from 1st September 2018 to 31st August 2019.

Contact Details Access Harrow 020 8901 2620 Raj Parmar Admissions Team Manager Admissions Service 020 8416 8286 [email protected]

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Admissions Services - Academy High Schools

The School Admissions Service co-ordinates school admissions for Harrow Council. This is a key statutory function for all maintained schools within the borough and will be delivered to academy schools.

The service will:

Act as first point of contact for queries relating to transfer to high school/in year transfer

Ensure that high school transfer application forms are available for parents/carers resident in Harrow

Provide information about the academy in the Guide to High Schools in Harrow prospectus which will be sent out with every application form

Ensure that access to the EAdmissions website is publicised to parents/carers and that contact information on the Academy is correct. Link to Academy website to be available on EAdmissions website

Ensure that the Guide to High Schools in Harrow prospectus is available online and links to Academy website

Ensure information on Academy open evenings is available in the prospectus and online on the Council website

Co-ordinate 11+ transfer and in-year admissions in accordance with the timetable set out in the Harrow’s scheme of co-ordination.

Ensure that all applicant data and supporting documentation is passed to the academy and if appropriate to other local authorities by secure data transfer using the London Grid for Learning.

Send offer letters/online application outcomes to Pan London Register

Send Academies a list of successful applicants by secure data transfer with information on their current primary schools

Send unsuccessful applicants a

breakdown of allocation and information on how to appeal

Log acceptances and declines and pass information to Academies via secure data transfer

Advise Harrow primary schools of destination of year 6 leavers so that Academies can liaise as appropriate.

Service Features The School Admissions Service can offer over and above the key statutory functions the following service features via an agreed Service Level Agreement and cost:

Provide information on open evenings and attend if required

Complete verification checks and investigate discrepancies and provide a list including:

address verification using Council Tax database (Harrow residents only)

date of birth verification – check birth certificate/passport etc (in-year)

confirmation of Looked After and Previously Looked After Status e.g. letters for Social Worker

confirmation of SEN status e.g. liaise with SENARS

check medical claim documentation e.g. letter from hospital consultant

check sibling priority using EMS database

provide accurate home to school distances

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Provide the academy with all data and paperwork relevant to applications and provide a recommended ranked list based on this information and the Academy's oversubscription criteria to enable the Academy's admission committee to make a decision on which applicants will be offered places.

Compile and maintain waiting lists for 11+ transfer and all other year groups in accordance with Harrow’s co-ordinated admissions schemes

Publicity The Admissions Service will:

Publicise the school in the Council’s Guide to High Schools issued to all year 6 children in September and to those children in year 6 attending out of borough schools. School to be involved in the production of the Guide by providing agreed information on Academies to be included in the Guide.

Arrange advertising of 11+ transfer open evenings in local newspapers and local supermarkets

Advertise schools’ evenings and opening and closing dates for 11+ transfer applications to all primary schools in Harrow with year 5 pupils in July.

Annual Consultation on Admission Arrangements Co-ordinate the annual consultation on admission arrangements (with each academy providing the necessary information)

Appeals The Admissions Service will: Send appeal requests to the Academy

School as soon as received


LA to provide evidence to appeal panel, where required, on distance calculations and verification checks carried out by the LA.

Present appeals on behalf of Academy Schools


Performance Standards Office hours for queries etc are 9:00 to 17:00, Monday to Friday Target

(No of working days) Simple queries 3 Complex queries 20

Charges

School £

Bentley Wood High School 10031

Canons High School 10459

Harrow High School 7001

Hatch End High School 10759

Nower Hill High School 16288

Park High School 12419

Rooks Heath High School 9278

Whitefriars School (High and Primary)

7592


Contact Details Access Harrow 020 8901 2620

Raj Parmar Admissions Team Manager Admissions Service 020 8416 8286 [email protected]

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Admissions Services - VA Academy Primary Schools The School Admissions Service co-ordinates school admissions for Harrow Council. This is a key statutory function for all maintained schools within the borough and is a service that is provided for all existing academies and will be offered to all new academy schools.

The service will

Act as first point of contact for queries relating to school admission to reception class/in year transfer

Ensure that admission application forms are available for parents/carers resident in Harrow

Provide information about the Academy School in the Guide to Primary Schools in Harrow prospectus

Ensure that access to the EAdmissions website is publicised to parents/carers and that contact information on the Academy School is correct. Link to Academy School website to be available on EAdmissions website

Ensure that the Guide to Primary Schools in Harrow prospectus is available online via the Council’s website and links to Academy website

Ensure information on Academy open evenings is available in the prospectus and online on the Council website

Apply the admission arrangements i.e. ranking information as provided by the Academy School

Co-ordinate reception class and in-year admissions in accordance with the timetable set out in the Harrow’s scheme of co-ordination.

Ensure that all applicant data and supporting documentation is passed to the academy and if appropriate to other local authorities by secure data transfer using the London Grid for Learning


Send Academy School a list of

successful applicants by secure data transfer with information on feeder schools

Send unsuccessful applicants a breakdown of allocation and information on how to appeal

Log acceptances and declines and pass information to Academy School via secure data transfer

Advise Academy School of pre-school/nursery provision attendance where available so that the Academy School can liaise as appropriate.



address verification using Council Tax database (Harrow Residents only)







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Provide the academy with all data and paperwork relevant to applications.

Supplementary Information Forms (SIF) received by the Council will be sent directly to the academy school without delay. The SIF will be made available on the Council’s website with direct links from the Eadmissions site. Where Harrow parents have applied for your school on paper, reminders will be sent advising them that they should also complete a SIF.

Compile and maintain waiting list for Reception transfer and all other year groups in accordance with Harrow’s co-ordinated admissions schemes

Publicity

Publicise the school in the Council’s Guide to Primary Schools. The Academy School to provide information on the school and the Admissions Arrangements for inclusion in the Guide.

Arrange advertising the closing date of the application process in local newspapers and local supermarkets

Annual Consultation on Admission Arrangements

Co-ordinate the annual consultation on admission arrangements (with each academy providing the necessary information)

Appeals The Admissions Service will:

Send appeal requests to the Academy School as soon as received


Provide evidence to appeal panel, where required, on distance calculations and verification checks carried out by the LA.





Charges

School £

Krishna Avanti 3261

St. Bernadette’s 3843



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Admissions Services – VA Academy High Schools The School Admissions Service co-ordinates school admissions for Harrow Council. This is a key statutory function for all maintained schools within the borough and is a service that is provided for all existing academy schools and will be offered to all new academy schools.

The service will

Act as first point of contact for queries relating to school admission to high school/in year transfer

Ensure that high school transfer application forms are available for parents/carers resident in Harrow

Provide information about the academy in the Guide to High Schools in Harrow prospectus which will be sent out with every application form

Ensure that access to the EAdmissions website is publicised to parents/carers and that contact information on the Academy School is correct. Link to Academy School website to be available on EAdmissions website.

Ensure that the Guide to High Schools in Harrow prospectus is available online via the Council’s website and links to Academy website

Ensure information on Academy open evenings/sessions is available in the prospectus and online on the Council website

Ensure that all applicant data and supporting documentation is passed to the academy and if appropriate to other local authorities by secure data transfer using the London Grid for Learning

Apply the ranking provided by the school in line with their admission arrangements

Co-ordinate 11+ transfer and in-year admissions in accordance with the timetable set out in the Harrow’s scheme of co-ordination

Send offer letters/online application outcomes to the Pan London Register

Send Academy school a list of successful applicants by secure data transfer with information the details of their current primary schools


Advise Harrow primary schools of destination of year 6 leavers so that Academy School can liaise as appropriate.










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Supplementary Information Forms (SIF) received by the Council will be sent directly to the academy school without delay. The SIF will be made available on the Council’s website with direct links from the Eadmissions site. Where Harrow parents have applied for your school on paper, reminders will be sent advising them that they should also complete a SIF.

Compile and maintain waiting lists for 11+ transfer and all other year groups in accordance with Harrow’s co-ordinated admissions schemes

Publicity

The Admissions Service will:

Publicise the school in the Council’s Guide to High Schools issued to all year 6 children in September and to those children in year 6 attending outborough schools. Academy School to provide information on the school and the Admissions Arrangements for inclusion in the Guide.

Arrange advertising of 11+ transfer open evenings in local newspapers and local supermarkets


Annual Consultation on Admission Arrangements Co-ordinate the annual consultation on

admission arrangements (with each academy providing the necessary information)

Appeals




Provide evidence to appeal panel, where required, on distance calculations and verification checks carried out by the LA.





Charges

School £

Salvatorian 3638


Contact Details Access Harrow 020 8901 2620 Raj Parmar School Admissions Manager Admissions Service 020 8416 8286 [email protected]

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Admissions Services – Free Schools The School Admissions Service co-ordinates school admissions for Harrow Council. This is a key statutory function for all maintained schools within the borough and is a service that is provided for all existing academies and will be offered to all new academy schools.

The service will

Act as first point of contact for queries relating to school admission to Reception /Year 7 class and in year transfer

Ensure that admission application forms are available for parents/carers resident in Harrow

Provide information about the Academy School in the Guides to Primary and Secondary Schools in Harrow prospectus

Ensure that access to the EAdmissions website is publicised to parents/carers and that contact information on the Academy School is correct. Link to Academy School website to be available on EAdmissions website.

Ensure that the Guide to Primary and Secondary Schools in Harrow prospectus is available online via the Council’s website and links to school website

Ensure information on the school’s open evenings/sessions is available in the prospectus and online on the Council website

Apply the admission arrangements as provided by the Academy School

Use computerised random allocation system

Co-ordinate Reception/Year 7 and in-year admissions in accordance with the timetable set out in the Harrow’s scheme of co-ordination.

Ensure that all applicant data and supporting documentation is passed to the academy and if appropriate to other local authorities by secure data transfer using the London Grid for Learning.


Send the school a list of successful applicants by secure data transfer with information on feeder schools

Send unsuccessful applicants a breakdown of allocation and information on how to appeal


Advise Academy School of pre-school/nursery provision attendance where available so that the school can liaise as appropriate.

Advise Harrow primary schools of destination of year 6 leavers so that Academy School can liaise as appropriate.

Service Features

The School Admissions Service offers additional features above the key statutory functions:





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Compile and maintain waiting lists for Reception/Year 7 and all other year groups in accordance with Harrow’s co-ordinated admissions schemes

Publicity


Publicise the school in the Council’s Guide to Primary and Secondary Schools to all relevant aged pupils. Academy School to provide information on the school and the Admissions Arrangements for inclusion in the Guide.

Arrange advertising of admission to Reception/Year 7 open events in local newspapers and local supermarkets


Annual Consultation on Admission Arrangements Co-ordinate the annual consultation on admission arrangements (with each school providing the necessary information)

Appeals The Admissions Service will:



Provide evidence to the appeal panel, where required, on distance calculations and verification checks carried out by Harrow Council.

Please note this does not cover arranging and clerking appeal hearings and that this service is provided via a separate Legal & Governance SLA or arranged by the school. Performance Standards Office hours for queries etc are 9:00 to 17:00, Monday to Friday



Charges

School £

Avanti House Primary 3056

Avanti House Secondary 6668

Pinner High School 2542

St Jerome’s 1027



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Catering Service We are proud to serve school meals and believe that our experience, innovation and strict nutritional guidelines means that we take school meals to the next level. Our pupils deserve the best and we are on a journey to constantly evolve and improve to deliver quality and taste that brings food to life. All children are different and all schools have individual catering requirements. Harrow Council has a dedicated catering team that work with schools to provide individual menus and activities. We have developed different offers for secondary schools and primary schools that reflect the different nutritional, social and educational needs of all different ages. The Catering Service will support the council’s agenda of protecting and supporting children in Harrow. We believe that lunch time is an important part of every school day, supporting attainment and development. We are passionate about working with schools to help them achieve their goals and we provide all of our customers with a full account management service.

Benefits of the Service Our promise to parents, carers, pupils and schools sets out the high standards that you can expect from us as a supplier. Specific menus for Primary and High

schools.

Our kitchens have a food hygiene rating of 5.

Each school will have the option to customise menus.

All of our school meals meet strict government nutritional guidelines.

All of our staff are fully trained and are provided with on-going training throughout their employment with us.

Harrow Council will continue to work to support and raise awareness of school meals.

Medical dietary requirement are always catered for.

We will continue to communicate with families and schools to improve our service.

Our staff are provided with safe and equal working environments

Cookery Club Cookery Club is a new venture

introduced in 2017 for schools. The Club will help families to learn to cook together. Teaching how to make good choices, how to cook healthy food affordably and most of all how to enjoy cooking together.

Our Catering Team will hold weekly sessions with parents, carers and pupils to rustle up some delicious treats that the families can then take home.

If you would like to talk to us about setting up a Cookery Club in your school, or from the Cookery School at the Civic centre, please get in touch to register your interest.

Cookery School The Cookery School is available for bookings – please contact us at [email protected] with your enquiries.

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Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019

Charges A competitive pricing structure is available on request

Contact Details Paul Chamberlin Assistant Catering Manager 020 8736 6810 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

Additional Information School menus Our professional chefs create delicious and healthy menus, full of food that kids want to eat. Our experienced catering teams work with schools to adapt these menus to meet their individual requirements. This means that each school has a unique menu, just for them. This approach increases the uptake of school meals, reduces waste and provides pupils with a wider selection of what they want every day. Fresh fruit, bread and water are

available to pupils every day in every school.

Allergen information is available in schools and online.

All medical dietary requirements are catered for.

Each school has a vegetarian option every day.

We provide catering for events, parties and school functions.

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Clothing Grant This SLA is for the administration and processing of School Clothing Grants for children attending schools subscribed to this service.

Free School Meals (FSM) can be completed online by schools and parents at www.harrow.gov.uk/freeschoolmeals.

1. Clothing Grant A one off payment of £25 is available to children due to start year 7 of a Harrow High School. Only one clothing grant per child per year is allowed. The child must be residing in Harrow. The parent/carer of the child must be in receipt of one of the following Support Payments

Income Support

Income Related Jobseekers Allowance (JSAIR) or Income Related Employment Support Allowance (ESAIR)

Support under Part VI of the Immigration and Asylum Act 1999

Child Tax Credit (CTC) – Without Working Tax Credit – Issued by the HM Revenue and Customers and where income does not exceed £16,190

Service Provided – Access Harrow will: 1. deal with all enquires relating to Clothing

Grants.

2. provide the administration support for Clothing Grants. Provided the correct application form is used.

3. prepare and print all application forms and ensure the website is kept up to date.

4. process all applications and advise both applicant and relevant school of outcome

5. prepare and process all payments for Clothing Grants and send payments direct to claimant

6. prepare a list of all payments made and will submit an invoice to each school. A list of pupils will be provided with the invoice.

7. provide assistance where appropriate for FSM

Performance Standards Office hours for queries are 9:00 to

17:00 Monday to Friday

All applications will be processed within 5 working days

90% of telephone enquires will be answered within 30 seconds

Emails will be dealt within 72 hours

Webforms will be responded to within 24 hours

Contract Period This contract will run for one year from: 1 September 2018 to 31 August 2019.

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Charges

Clothing Grant SLA £900 per school

*Clothing Grant £25 per applicant

*This will be charged to schools individually following the allocation of clothing grant to applicants. The above charges are inclusive of all the provision listed above and are dependant on the schools continuing to use the EMS database. In the event that schools move from the EMS database the cost will need to be reviewed due to the additional work needed to provide the information to schools outside of EMS Contact Details General Enquires:

[email protected]

www.harrow.gov.uk/clothing

Kireen Rooney (Service Manager) [email protected]

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Cookery School The Harrow Cookery School was launched in 2017 and is located at the Civic Centre site next to theTraining Academy. As well as offering cooking courses to adults and children the state of the art facility boasts 8 well appointed workstations and is available for hire with or without an accredited tutor. We offer a range of courses that can be tailored to your needs. We also offer themed workshops such as the successful Halloween event during half term week – feedback from participants has been that this provides a great learning opportunity around food management, safety in the kitchen and an introduction to different styles of cooking, ranging from bread making to fine dining, and it also encourages creativity and teamwork in a supervised classroom atmosphere. The council also has facilities available for functions including Arc House performance space (with amphitheatre and AV equipment) and café, please contact us for more details or visit our website at www.harrow.gov.uk/cookeryschool Benefits of the Cookery School Brand New facility, fitted out with 8

workstations incorporating NEFF equipment.

Training is delivered by qualified Tutors who are experts in their field

Safe working environment

Schools are offered a 20% discount on on the hire of the facilities (included in rates below)

Available for food and nutrition classes, holiday club excursions – contact us with your needs

Cookery School hire and packages available through the SLA Hire out the Cookery School for your needs or contact us to build a package with one of our DBS checked tutors.

Contract Period Charges are valid from: 1 April 2018 to 31 March 2019

Charges

Service Cost

Kitchen Hire – per hour, Mon-Fri day

£36

Kitchen Hire – per hour, Mon-Fri evening

£40

Kitchen Hire – per half day Mon-Fri am/pm

£140

Kitchen Hire – per day Mon-Fri (9-5)

£280

Tutor hire POA

Tailor made packages POA

*please note we are happy to discuss your needs and tailor our prices on application

Contact Details Shane Joel, Janet Parsons 020 8736 6810 [email protected] Wendy Goodman, Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Complaints Management & Mediation Support Why sign up? Peace of mind and reduced stress through access to a second opinion that you can point to

when challenged about your handling of the situation.

Access to expertise from complaint professionals who are used to constructively managing and resolving the toughest and most challenging situations and complaints

Improving standards – access to complaints training and advice for staff and governors

Improved staff morale when they know unacceptable complainant behaviour is being firmly managed

Service Summary Attendance and advice at a Schools

Complaints Review Panel (2 cases) (subject to notice and availability)

Complaint learning meeting facilitator (2 cases)

Mediation meeting facilitation (3 cases). A Complaints Officer chairs a meeting between the parties in dispute.

Training: Investigation skills and report writing

Training: Improving relations with complaining parents and managing difficult behaviour

Training: Complaints training (aimed at staff who are likely to deal with complaints)

Training: Good practice for Complaint Review Panels (aimed at Governors)

Training: The skills needed for a complaint response letter that differ from other letters (aimed at Headteachers and Deputies)

Quality assurance check-list

Complaint response letter support

Service Summary

Benefits Advice to help prevent the Panel

proceedings being challengeable to the Secretary of State

Identifying improvements in a non-blame way

A very high success rate at resolving the hardest complaints

Meeting Ombudsman standards

Improved resolution; less stress and time spent

Upskilled staff to resolve complaints so they do not escalate

Governors feel confident and know what to do

Phrasing makes the difference between a complaint rumbling on and resolution

Evidence you are meeting good complaints practice standards

To help get the wording spot on to resolve an individual complaint or convey difficult messages

Utilise the experience of a Complaints Service that regularly manages ‘difficult complainant’ behaviour.

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Training Training at your school for your staff and you (One 2 hour session per year) - Daytime or Twilight

Choice of type of training session: Smaller more interactive session (max. 12

attendees);

Workshop for large staff groups (maximum 30 staff)

What can be covered: Skills to resolve a complaint quickly and

fairly

Understanding your duties under the complaints legislation and complaints policy

Techniques to resolve a complaint face to face / over the phone

Skills and techniques to manage and address difficult behaviour/ de-escalation skills

[Please note we can tailor the training to cover key aspects you want to focus on. For example, if you want more on dealing with difficult behaviour and none on phone skills we can do this] Central Training – 3 courses 1) Complaint investigation, report-writing and

letter-writing (aimed at Headteachers, Deputies) – Daytime – 7 hours

2) Good practice for Complaint Review Panels (aimed at Governors) – Twilight 2 hours

3) Complaint response letter training (aimed at Headteachers, Deputies and Chairs) – Daytime – 2 hours

4) Improving relations with complaining parents and managing difficult behaviour – 2 hours

[The maximum number of attendees at any session is 12. 2 attendees for each course per school per year] Training Arrangements Training sessions for each course will be run once there is sufficient take-up, but not more regularly than quarterly (minimum of 6 attendees).

Places/Training courses will be considered to have been used if cancellation notice is less than 5 working days. To book on a training course please contact the Complaints Service on 020 8424 1578. Training sessions at schools will need to be negotiated and will usually require a month’s notice (though if capacity allows we will provide training at shorter notice). For training sessions that take place at the school, the school will provide the room and standard training resources. Service Standards Our aim is to respond straight away. If this is not possible, we will come back to you by the end of the next working day. Training sessions will be allocated on a first come, first serve basis so please book ahead to avoid disappointment Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. The Council reserves the right not to proceed with the SLA if there is not sufficient schools take-up. Charges Service Cost

SLA £500

Emergency Support (if you do not sign up to the SLA) – subject to capacity

£40 per hour – 1 hour minimum

Day rate £250

Mediation rate: £500 per case

Contact Details Service available – Monday to Friday 9am-5pm 020 8424 1578 [email protected] Peter Singh (Complaints Manager) 020 8424 1161 [email protected]

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Education Performance Data ServiceThe Education Performance Team provides Harrow’s academies, free and maintained schools with support and advice in the effective use of data to raise achievement. We support and provide data services in the following areas: School improvement School self-evaluation Target setting Pupil tracking Training in effective use of data The team also undertakes bespoke analysis requested by individual schools with regards to raising achievements. It supports schools in statutory responsibilities including collection and monitoring of all key stage assessments and school census returns and duplicates. We aim to help you become more familiar with your data, for you to be informed by your data and to help you use your data to improve pupil achievement. Benefits The SLA Officer is a dedicated and

experienced post holder who works to support schools interpret analysis of their key stage results, supports the use and interpretation of Fischer Family Trust Live (FFT) and Analyse School Performance reports, as well as provides assistance during an Ofsted inspection.

The Education Performance Team are a high calibre team with many years of experience working with schools, local authorities and national agencies, a team that provides exceptional school focused advice and support in the use of data for statutory responsibilities.

Provision of performance data, from pupil level to school level, which is analysed by leads in the LA with school head teachers to inform the view of educational performance within schools.

Performance Data NEW School Profile – containing school

census, attainment and progress analysis based on finalised Early Years, Foundation Stage, Key Stage 1 to Key Stage 5 results, including local authority and national data;

Provisional school, local authority and national reports using the NCER’s Keypas (EYFS, KS1, Phonics, KS2) and Nova (KS4, KS5) reports;

Fischer Family Trust – FFT Aspire Data analysis tool for schools to use

for target setting;

Dashboards to analyse school performance;

Student Explorer containing full student history, including past test results;

Collaboration enabling schools and groups to securely share school level performance, supporting collaboration, networking and sharing best practice.

Analyse School Performance (ASP) We provide training and support for the DfE’s new Analyse School Performance (ASP) system that replaced RAISEonline in summer 2017. This includes Basic training in the use of ASP,

including understanding the tables/charts;

Briefing key staff on the performance measures, including floor targets and coasting measures, and how school data can be analysed at school, subject and group level.

The support can be tailored to the needs of your school. This includes telephone/email support, one to one/group training on site, or a consultancy visit to analyse reports /data in depth.

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Charges and Consultancy Visits per year Type of School

Number of on-site visits

Charge (£)

Infant 1 half day 476

Junior 2 half days 775

Primary 3 half days 894

High 3 half days 977 Please note that the cost of this SLA includes the relevant key stage analysis pack for your school, support of use of FFT Aspire and ASP, the allocated number of consultancy visits and analysis/support for any other requests throughout the year. Additional Consultancy visits Providing the SLA has been purchased, additionally consultancy half-days are available at an additional cost, if resources permit. Service Standards We provide all year round support,

especially at critical times, for eg Ofsted inspection or Governor Meetings.

Contact us via telephone or email; we will endeavour to provide you with an initial response within 1 day, wherever possible.

Guidance and Training Advice and support regarding inclusion

of pupil’s eligible for Free School Meals in the School Census or Pupil Premium queries.

We are available to provide advice or guidance about any queries or concerns you have regarding the key stages or any other area.

Communications about availability of analysis and actions required by schools are sent out via the Harrow Schools Newsletter and email

Interpreting data and training of software packages will be provided on-site or for groups of schools.

School Responsibility Schools should provide information to

the SLA Officer of their preferences for the balance and timing of support to enable planning of visits and other support.

Schools should keep their username and password for ASP online safe and accessible at all times.

Every effort is made to contact all of our schools, however it is each school’s responsibility to arrange consultancy visits and make full use of service offered.

Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019 Contact Details Education Performance Team Gayatri Athalye Senior Education Performance Analyst 020 8420 9268 [email protected] Leonidas (Leo) Vitouladitis Education Performance Analyst 020 8636 6803 [email protected] Kuljit Kaur Bisal Education Team Manager 020 8424 1118 [email protected]

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Educational Psychology Service

Description of Service The Harrow Educational Psychology

Service provides direct psychological input to schools, children and families where there are concerns about a child’s learning and development to bring about positive change and promote psychological well-being. We are committed to working with vulnerable children and families and provide consistency, continuity and quality assurance.

The Service has long experience of delivering services in Harrow and has exceptional local knowledge and links. We are an integrated part of People Services with direct access to other Education and Social Care colleagues. We are involved in strategic and organisational work within the council and inter-agency working with health professionals, the voluntary sector and others.

All the educational psychologists within the service are Health Care Professions Council (HCPC) registered.

Current Situation The Local Authority continues to provide

a level of service to cover core and statutory psychological work as well as other areas of work which allows the local authority to discharge its statutory duties.

What do we offer under the SLA? Consultation with school staff to discuss,

plan and problem-solve issues concerning individuals, groups or school matters.

Psychological observation and assessment in relationship to pupils at SEN support level and produce associated records, recommendations or reports.

Individual interventions for

children/young people including therapeutic interventions such as cognitive behavioural or solution focussed approaches.

Facilitation of group work intervention such as Friends for Life or Social Skills.

Psychological assessment, consultation and intervention in relationship to requests from schools for pupils with an EHC plan of Special Educational Needs.

Attendance and contribution to multi-agency meetings not included in the core work.

Mentoring /coaching with school staff in relation to school organisational issues.

Drop-in consultation sessions for school staff/parents.

Training for staff on a range of psychological/educational topics such as ADHD, ASD, dyslexia and emotional well-being.

Research on topics identified within the school context.

Service Standards Wherever practical schools will retain

their link educational psychologist but additional services may be provided by another psychologist or through joint working.

Sessions include up to three hours face-to-face time and all administration, travel, report writing and non-contact time including telephone and email contact. The specific work is to be negotiated with the link educational psychologist.

Termly school-based planning & review meetings to reflect on issues of concern and plan future work.

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Feedback, in an agreed format, on work undertaken in schools within 20 working days. For Statutory Assessments written reports will be provided.

School staff and the Educational Psychologist will review work undertaken to date (this will include feedback on previously agreed interventions, the need for any ongoing Educational Psychology involvement and what the nature of future involvement might be).

School staff and the Educational Psychologist will agree broad work plans for the coming time period (to include the range and breadth of work to be undertaken, realistic estimations of time required and any associated administration, preferred modes of feedback and dates for when work will take place).

An individual pupil work plan will almost always include a parents / carers and school consultation meeting. Parents are a very important part of the consultation process and should give informed consent for all involvement. As school staff will have already established communication links with pupils’ parents, it is expected that schools will contact and invite parents to meetings.

Individual pupils’ views are an extremely important part of the consultation process. Wherever possible these will be elicited (in an appropriate way) as part of any consultation or assessment.

If an Educational Psychologist has to cancel an appointment due to short-term sickness or other unavoidable circumstance, completion of work may need to be re-negotiated at a later date.

For longer term leave of absence or maternity leave, where necessary, the Educational Psychology Service will aim to provide suitable high calibre staff on a temporary basis to cover the leave.

School Responsibilities Ensure that relevant staff members

and pupils are given sufficient notice of consultation meetings to allow preparation and are given protected time to attend.

Provide a quiet, suitable space for the Educational Psychologist to undertake consultations and other work in a confidential environment.

Jointly agreed outcomes should be shared with relevant staff, parents/carers and pupils.

Give 48 hours notice if a visit is to be cancelled

How does the SLA work? Schools are asked to commit to purchasing a yearly quota of sessions to be delivered from September 2018. The work is planned with the link Educational Psychologist at the termly planning and review meeting. Cost of Service

Sessions Annual Cost 6 £3,240 8 £4,320 10 £5,400

If you require more than 10 sessions,

the first 10 are charged at £540 each and any additional sessions cost £525 each

Ad hoc sessions cost £600 each but are dependent on availability.

Contract Period This Service Agreement will run from 1 September 2018 to 31 August 2019. Schools will be charged yearly, for a full year or part year, as appropriate. Contact Details Gladys de Groot Principal Educational Psychologist Alexandra Health and Social Care Centre 275, Alexandra Avenue, HA2 9DX 020 8966 6480 [email protected]

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Emergency Incident Response

Emergencies – ‘Be Prepared’ The Department for Education have recommended that schools have Emergency plans and the capability to respond to emergencies. We at Harrow council provide services to: Plan and respond to emergency

situations such as, lockdowns, sink holes, floods, flu pandemics, etc

Provide training to staff who would become involved in an incident, to enable them to think on their feet and follow well practised strategies, to ensure safeguarding of our children, staff, visitors and school.

Create and review business continuity plans, to help schools analyse their current strengths and weakness, plus help build resilience within their current structure.

Organise emergency planning exercises as well as testing other components like communication, media management etc.

Our NEW Assurance pack includes: Providing assistance in responding to an

emergency.

Helping to maintain the provision of education during an incident.

Assistance in recovering from an emergency.

Help identify lessons learnt post incident.

Telephone advice and guidance on a comprehensive range of Emergency planning matters.

Activate Harrow Council services AS REQUIRED during incidents i.e. communication, children services, etc

Deploy Emergency response officers to be at the scene.

Identify potential emergencies, to provide an opportunity to put measures in place to reduce risk.

The Business Continuity Plans The Business Continuity plans target the

most valuable aspect of your schools provisions and services. The plans created would aid in the restoration of activities after the emergency or incident.

Our experienced Emergency Planning & Business Continuity team can provide guidance designed to ensure that the school operates as efficiently as possible during turbulent times.

This implies having a robust business continuity system in place that is regularly tested, exercised, and updated.

Our aim is to assist schools maintain a resilient business continuity programme within a continuous improvement cycle.

Plan Maintenance An outdated plan is as good as no plan. A School should: Strive to keep their Business Continuity

Plans up to date with the latest and most efficient recovery processes.

Test and manage recovery strategies inline with changes to their environment and governance.

Ensure staff training is ongoing to maintain awareness of responsibilities when an emergency or incident strikes.

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Audits We can provide external auditing of your plans, which provides independent assurance to the board of governors that all resilience measures have been considered. Our team of professionals can review plans for completeness and identify gaps for improvement. Share best practice With our extensive links to the school community, we can bring you the best practice methods to enhance your resilience and improve on your existing processes. Our follow on service will provide you with a regular health check to oversee and accommodate any structural changes within your school and the wider community, whilst also incorporating regulatory changes to your existing plans. Emergency & Business Continuity Packages Assurance +Enhanced Package Emergency planning advice and

guidance for the school’s senior management team.

Preliminary guidance and development of the school emergency plans.

Full annual review of the school’s emergency plans against best practice and governance.

Provide guidance plans, testing and training

Assurance +Premium Package In addition to the enhanced package

Set out annual testing and training plans

Make provision for annual training exercises.

Charges

Package Under 1000 pupils

Over 1001 pupils

Assurance £1296 £1730

Assurance + Enhanced

£1730 £2595

Assurance + Premium

£2595 £3243

School Responsibility

Ensuring the schools emergency plans are developed and maintained is the responsibility of Head Teacher and Governing Body.

It is the responsibility of the Head Teacher and Governing Body for any safeguarding procedures or incidents that can affect the school.

Contract period This contract will run for one year from 1 April 2018 to 31 March 2019. Contact Details Kan Grover

020 8420 9319

[email protected]

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Harrow Future in Mind (Harrow Horizons) Children and Young People’s Emotional Health and Wellbeing Service Harrow’s Children and Young People’s Emotional Health and Well Being Service is commissioned jointly by Harrow Clinical Commissioning Group (CCG) and Harrow Council. It is delivered by Barnardo’s Harrow Horizons. This Core service is an early intervention provision, targeted at children and young people with an identified need, including looked after children, children and young people with challenging behaviour, life events, school exclusion, obsessive compulsive disorder, difficulties with eating/sleeping, ADHD and ASD. In addition, there is an Enhanced Service delivered by Harrow Horizons for schools to purchase through this SLA.

Enhanced Service The Enhanced Service provides short to medium term therapeutic intervention to children and young people who have a low to moderate emotional health and wellbeing and/or behavioural difficulties/concerns that do not require a specialist CAMHS intervention. The Enhanced Service offers:

Access to an outcome-focussed service for pupils

Tailor made use of sessions via a menu of activities for schools to determine how to use their sessions eg. specialist staff training, direct face-to-face contacts, both individual and group, support for families

Advice and Guidance - access to discuss possible referrals (including onward referral to Specialist CAMHS)

The flexibility to use the sessions as and when needed within an agreed timeframe.

The choice of minimum or maximum buy-in sessions above the ‘core’ service

Benefits Schools decide when and what to use

their sessions on (from the menu)

Schools buy-in to a clinically supervised professional service

Pupils with lower emotional health needs will have their needs met

Access to clinical advice

Better school attainment outcomes

A service that meets Harrow School population (including Pupils attending Harrow Schools but not resident in Harrow and/or Harrow GP registered)

Direct access to the service for schools

Harrow Horizons MENU includes

Face to face sessions

Drama, Music, Art therapies Coping skills/managing emotions (e.g. exams stress, self esteem)

1:1 psychotherapy/counselling Breathing techniques

Group therapy Mindfulness

Multi Systemic Therapy Coping with Social Media pressures

Cognitive Behavioural Therapy Parenting training

Yoga therapy Group activities/support (e.g. anxiety group)

Specialist staff training Lunchtime drop-ins

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Schools Responsibilities: Jointly agreed outcomes should be

shared with relevant staff, parents/carers and pupils

Input into the monitoring and evaluation of the service

A key point of contact for liaison with the provider

Provide a quiet, suitable space to undertake sessions in a confidential environment

Give 48 hours’ notice if a session is to be cancelled

Charges

£85 Per session (1 hour) face to face from the bespoke menu

Details of minimum/maximum sessions buy in and total costs will be sent separately to individual schools Payment Invoices will be sent at the beginning of the relevant buy in point for the year. Payment made via the SLA will be collected by Harrow Council and transferred to Harrow CCG as lead contractor. Arrangements for contracting and invoicing Academy Schools will be confirmed.

Contract Period There are two available points of buy-in for a 12 month period:

Buy-in from:

For schools new to the service, delivery will commence from September 2018.

1 April 2018 - 31 March 2019

1 September 2018 – 31 August 2019

The SLA will renew annually unless a school gives 3 months written notice that they will not be renewing the SLA. If a school withdraws before the end of the contract year no refund will be available. The conditions for academy schools will be the same in terms of renewal, notice periods and refunds. Contact Details Priya Ganatra Commissioning Team - Harrow Council 020 8420 9237 [email protected] Harrow Horizons 020 8427 1322 [email protected] Harrow Horizons would be pleased to meet with individual schools in advance of SLA if requested. On commencement of SLA, please provide a preferred contact (name, email and telephone) for Harrow Horizons to meet with, explain the service in more detail and plan delivery of chosen activities.

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Health & Safety Service

This service provides Health and Safety support services to Schools. The Corporate Health and Safety Service Team have wide ranging experience within health and safety management and will act as the ‘competent person’ as required by the Management of Health and Safety at Work Regulations (MHSWR) 1999 to assist you in undertaking the measures needed to comply with the legal requirements.

The Service will continue to offer a developed management system, including Policies and Codes of Practice, suitable tools to record and investigate incidents, an e-self audit tool to determine legislative compliance and adequate arrangements for consultation & communication.

Benefits of the Service Support and guidance for schools in

dealing with HSE and other enforcing authorities

Telephone advice and guidance on a comprehensive range of health and safety topics including fire safety.

Access to Harrow Council Health and Safety Policies, Codes of Practice and Guidance.

Supported promotional events

The Schools’ Health and Safety Forum Standard Service Package Review/approval of Educational Visits

forms and recommendations to schools.

Review of all accident/ incident reports, accident investigation where necessary, and feedback on measures to improve or prevent recurrence.

Reporting relevant accidents to HSE via RIDDOR

Reactive service to support investigation of incidents and accidents and complaints

2 site visits per annum, including monitor school building works

Enhanced Service Package Governing Bodies are offered the choice of an Enhanced Service Package to meet their particular health and safety needs. Purchasing this package from one provider (rather than several separate providers) enables the service to be delivered in an integrated way to schools, saving Board and local management time, with the added reliability of the Council as a partner. Schools can also benefit from economies of scale. These services include:

Health and Safety Audit and Inspection service.

Detailed advice on technical issues. Reviews of risk assessments. 4 site visits per year

Additional Services The following services are offered as a supplement to the above packages

Specific risk assessments assessment

Additional inspections, visits and / or audits.

Resulting remedial work from audits.

Bespoke and accredited Health and safety training at cost

Other services by arrangement e.g. bespoke health and safety Policy drafts.

Any other related services (by arrangement)

Radiation Protection Advisory (RPA) service dissemination of information

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Health & Safety Training (Administered by the Training Academy) Includes the following: Premises Managers Health and Safety

Awareness (Inc. Managing Contractors).

Fire Risk assessment/Fire Warden

Health & Safety Level 2

Risk Assessments

Manual handling

Personal Safety Nationally Accredited and Certified Courses Costs will vary and are dependant on supplier costs and examination fees. Please contact the Health & Safety Service for further information School Responsibilities To ensure that members of staff have

access to support for their health, safety and well being at work issues.

To ensure that members of staff are referred for Occupational Health assessment and advice as early as practicably possible in order to prevent avoidable ill health and absence.

To provide information to the health and safety service on accidents and incidents in line with council procedures.

Respond to recommendations in risk assessments, audit and inspection reports and consult with the health & safety service on areas of concern.

Provide information on health and safety training requirements

Schools are required to notify the Health and Safety Service of course cancellations no later than 7 days prior to commencement of the course. Failure to comply with this request will result in a penalty charge (subject to the cost of the course).

Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Charges

Standard Service Per pupil FTE £6.83

Enhanced Service Per pupil FTE £8.74

Additional Charges

Additional Services – per hour £71.40

Please see Training Academy section for more details on available courses Contact Details Richard Lebrun Health and Safety Service Manager Unit 1, Central Depot. Corporate Health and Safety Service Tel: 020 8424 1512 [email protected] Courses [email protected] Wendy Goodman Head of Commercial Transactions & Processes Tel: 020 8736 6775/6810 [email protected]

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Employment Tribunals support in responding to complaints in liaison with Harrow Legal Services, including Settlement Agreements. An HR Adviser would work closely with the school.

Job Evaluation advice on the appropriate pay scale for all posts (we reserve the right to charge for over 5 Job Evaluations per annum).

Contracts advice to comply with employment legislation, local and national agreements, format of job descriptions/person specifications, Liaison with Payroll & HR Administration.

Interpretation & implementation of relevant employment legislation and of DfE regulations with particular reference to Schools teachers’ pay and conditions document and guidance on school teachers’ pay and conditions

Pre-employment checks advice on all requirements, i.e. references, medicals, DBS, Asylum and Immigration Act (including Liaison with Payroll & HR Administration).

Recruitment and selection advice on legislation & policies in respect of equal opportunities and ‘safer working’ (including Liaison with Safeguarding officers in Children’s Services.; advice on placement of job advertisement through the Council’s advertising agency partner (this is a self-service facility). Additional Consultancy Packages The consultancy package allows you to tailor a service package to meet your needs. You can purchase the annual package and/or select from the range of specialist services as outlined below on a pay as you go basis: Mediation – a confidential, voluntary

process to help resolve conflict and disputes in the workplace – run the professional standards endorsed by ACAS and the European Code of Conduct for Mediators.

Access to Independent Investigation Officers;

Contact Officers to keep in touch with suspended employees;

Bespoke training on all employee relations matters including staff engagement, handling difficult conversations, promoting a positive attendance culture;

Governor training;

Attendance at staff/governor meetings.

Charges The pricing model for this service is now based on employee numbers and not pupil numbers. For 2018/19, any increase in cost for your annual package will be capped at 3% compared to what you would have paid under the old pricing model (£7 per pupil)

Annual Package £43.50 per employee

Consultancy From £80 per hour

Special schools Priced individually

Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Performance Standards and Service Development Services are provided in accordance with the best professional practice and guidelines and codes of practice published by the Chartered Institute of Personnel and Development.

HR Services will ensure that future service delivery continues to reflect the school client’s needs through engagement with governors and school leadership teams and an annual performance questionnaire. Service Centre Contact Golden telephone number: 020 8901 2655 Fax: 020 8424 7520 [email protected] www.harrow.gov.uk/hr4schools Contact Details Natalie Powers Employee Relations Team Leader 020 8420 9216

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HR Services – Occupational Health Occupational Health services are offered as part of the HR Service and are provided by our partner Health Management Limited. HR Services can be accessed through a golden telephone number and a dedicated email address, responses are provided by a first line response team in addition to our School Relationship Officers. We also provide a dedicated HR website for schools which holds all HR and Payroll information.

Description of Service The service comprises the following key features:- The provision of a Chief Medical

Officer to provide advice and support for sickness absence cases

Maintenance of new medical records in accordance with the Data Protection Act

Provision of an Online Case Management IT platform which provides online management referrals, questionnaires, case tracking and management information

Health assessment screening of health questionnaires submitted via the online portal for new staff

Doctor’s Reports

The standard service covers the cost where there is a management request for the Occupational Heath Service advisor or doctor to see an employee and advise accordingly.

Additional charges apply where the Occupational Health Service advisor or doctor has to refer the employee onto a specialist to provide assessment and a written report and/or where they need to write to the employee’s general practitioner.

Additional Services Employee Assistance Programme This programme provides telephone support and counselling for staff at any time. This service provides assurance to schools that staff can access independent advice and support on relevant issues. Immunisations / Vaccinations The Occupational Health Service offers a range of immunisations and vaccinations, such as hepatitis and flu, which are charged separately and arranged directly with the Occupational Health Provider. As an alternative option - Schools can purchase flu vouchers through the Boots Corporate Flu service. Call 0844 800 4028 or email [email protected] quoting London Borough of Harrow. Business Managers will be set up as users on Boot’s online system where they can order vouchers which can be e-mailed to the relevant staff as and when needed. School Responsibilities To ensure that members of staff have

access to support for their health and well being at work issues.

To ensure employees attend

appointments with the Occupational Health Service or give the required notice to re-arrange – *Note there will be a charge for missed appointments or appointments cancelled without the required notice.

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Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019.

Charges

Occupational Health £18.25 per employee

Employee Assistance Programme

£7.80 per employee

Additional Charges

Management referral ‘no shows’*

£213

Rearrangement fees (if more than 3 times)

£31

Specialist Independent Medical advice

£305

GP report £92

Physio Treatment £50.00 each (limited to 4 treatments)

Workstation Assessments

£275

Service Centre Contact Golden telephone number 020 8901 2655 Fax: 020 8424 7520 [email protected] www.harrow.gov.uk/hr4schools Contact Details Munira Kachwala 020 8424 9202 [email protected]

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Buckinghamshire & Harrow HR

HR Services – Payroll, Pensions & Contracts This year we are continuing to offer a substantial Payroll and Contracts service. Our HR Service Centre will provide both HR and Payroll support, accessed through the golden telephone number and dedicated email address and responded to by a dedicated first line response team, Our second line response team of School Relationship Officers will continue to provide friendly support to co-ordinate your school’s queries. We also provide webpages especially designed for schools, to provide all the HR and Payroll information in one place. These pages can be found at [email protected]

Description of Service The Payroll, Pensions & Contracts team process the payroll for all schools staff in accordance with national and local agreements of pay and subject to all statutory legislation relating to PAYE and Pension regulations. The Service also provides pre-employment processing including validation of right to work, references and contract production. Administration of the Teachers Pension Scheme and the Local Government Pension Scheme is also included as a standard part of this service level agreement. The Payroll team are vastly experienced practitioners and our senior staff are members of the Chartered Institute of Payroll and Pension Managers (CIPP). The Payroll, Pension & Contracts Service meets the needs of governing bodies in the discharge of their basic legal and contractual employment responsibilities, and includes professional, consultancy and administrative aspects of the Payroll and Contracts operational functions. This service ensures compliance with all relevant statutory requirements including the General Data Protection regulations (GDPR) being introduced in May 2018.

Administration Support Support schools in use of SIMS for

Payroll purposes

Provide School Relationship Manager for each School to handle all queries and be the main point of contact

Provide written confirmation of all contract changes.

Provide maternity rights interview

Advise school when an employee is running out of sick pay.

Complete paperwork for 3rd party enquiries in connection with staff requests, including banks, building societies and law firms.

School Annual Healthcheck Visits 1 visit a year (subject to availability)

Advise & support the schools on all matters relating to payroll and contracts

Evaluate the service in line with request from Schools and make improvements where necessary

Advice & assistance Advise on UK Border Agency (UKBA)

right to work legislation

Assist with UKBA sponsorship applications

Determine IR35 employment status

Provide ad hoc reports upon request

Assist with information required for Ofsted Inspections

Interpretation of pay and conditions of service

Advise on PAYE matters

Liaise with Teachers Pensions’ to provide retirement estimates for Teachers

Liaise with HRD and Pensions on leavers

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Service Standards Payroll office open from 08.30 to 17.00

Monday to Friday for telephone, and email contact.

Guaranteed processing of all data received by published closedown in that month’s payroll

Contracts of employment issued within 10 working days once all information has been received

Requests for special payments within 5 working days (subject to processing timetable)

Response to correspondence within 5 working days

P60s issued in line with Government timescales

Undertake all activity to conform to Pensions Auto enrolment legislation

Submission of Teachers Pensions MDC by 7th of each month

Process Teacher Pensions retirement requests within 3 working days

School Responsibility Update SIMS with all staffing details for

interface to SAP by published run dates

Update SIMS with all absence details by Monday of the following week

Notify Payroll of any suspected under or overpayments

Ensure all overtime forms are completed, including accurate employee number, signed off by the appropriate officer in line with financial regulations and submitted within the timeframe

Advise Payroll of employees who will be taking maternity leave

Notify Payroll of changes to ISR ranges

Submit electronic DBSs and notify Payroll of disclosure number and effective date.

View termly reports and notify Payroll of any discrepancies.

Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019.

Charges

The pricing model for this service is now based on employee numbers and not pupil numbers. For 2018/19, any increase in cost for your annual package will be capped at 3% compared to what you would have paid under the old pricing model (£15.60 per pupil FTE)

Charge - £7.40 per payslip multiplied by 13 payslips

Equates to £96.20 per year per employee (this includes a P60 annual earnings certificate)

Separate charging applies to Special Schools

Additional Charges Charge for special payments where not the fault of Payroll @ £35 per payment

Other information Payslips distributed to Schools via the internal post system as close as possible to payday Off site pensions surgeries delivered at time and place of client’s choosing Service Centre Contact Golden tel number: 020 8901 2655 Fax: 020 8424 7520 [email protected] www.harrow.gov.uk/hr4schools Contact Details Mark King Head of Payroll Operations 07786 432774 [email protected]

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Insurance Service A comprehensive insurance service comprising the maintenance and development of an extensive insurance programme; a comprehensive claims handling service; advice and guidance on all insurance related matters; and working in partnership with schools to manage and reduce exposure to insurable risk. The Insurance Service forms part of the Finance Division, within the Resources directorate. The team has extensive insurance experience and training in both local government and the private sector. Senior officers hold professional insurance and risk management qualifications. The team also draws upon the resources of insurance brokers, major local authority insurers, loss adjusters and legal advisers.

Maintenance of Insurance Programme

External insurance contracts tendered in line with EU legislation to ensure best value

Insurance arrangements regularly reviewed to ensure continuing adequacy of the cover

Identification and evaluation of insurable risk, placing cover where required, either through an external insurance provider or through the Council’s internal insurance fund

Insurance Cover Detail

Package A Essential property insurance (Fire;

Lightning; Aircraft; Riot/Civil Commotion; Storm; Flood; Earthquake) for buildings and contents

Liability insurance comprising Employers’ Liability; Public Liability; Officials’ Indemnity; Hirers’ Liability (conditions apply); Libel & Slander

Statutory engineering inspections Package B (optional) Comprehensive property insurance

(Malicious Damage; Theft; Escape of Water; Impact); Crime; Money; Personal Accident for staff; School Journey

Package C (optional) Motor

It will be assumed that all schools will purchase Package A and will be charged accordingly unless they specifically opt out of the Council’s insurance arrangements. Schools that opt out must ensure that alternative arrangements meet the standards of the Council arrangements and will be required to provide proof of cover to the Insurance Service.

Claims Handling Comprehensive claims handling service

provided by the Council’s Insurance Service

Appointment of loss adjusters to handle large property damage claims

Solicitors appointed to handle litigated claims

Additional Services

Advice and guidance to schools on all insurance related matters

Working in partnership with schools to manage and reduce exposure to insurable risk

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Service Standards

Telephones manned 09.00 – 17.00

Telephone responses within 24 hours

Claims acknowledged within 5 days (typical response within 1 day)

Acknowledge e-mails within 24 hours with full response within 5 days

Acknowledge all other correspondence within 5 days

Benefits of Using the Service Professional advice on all insurance and

related risk management issues delivered by a team of experienced and qualified staff

Single point of contact (and designated deputy) for all insurance related matters

Competitive prices and cost benefit associated with the Council’s bulk insurance purchasing power

Reassurance in the knowledge that all of the school’s assets and potential liabilities are adequately insured

School Responsibility Schools must notify the Insurance

Service of any material changes, which may affect the insurance

All claims must be reported to the Insurance Service as soon as possible but within 30 days of the loss occurring

All incidents of Theft and Malicious Damage must be reported to the Police within 48 hours of discovery and a crime reference number obtained

All letters of claim from third parties must be immediately forwarded, unanswered, to the Insurance Service

Full assistance must be provided to the Insurance Service as required in the handling of claims

Schools must ensure any contractor working on the premises holds adequate Public Liability insurance

Charges Package A Essential property; liability

insurance; and statutory engineering inspections

Package B Additional insurance cover (optional)

Package C Motor insurance (optional)

The cost of the service is specific to individual schools, as rates are affected by the value at risk, pupil numbers, and claims experience. Please see table for individual cost. Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Contact Details Email: [email protected] Karen Vickery ACII CMIRM 020 8424 1995 [email protected]

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Insurance Charges 2018/19

Package A (£)

Package B (£)

Package C (£)

Cost per Vehicle

INFANT / FIRST SCHOOLS

Kenmore Park Infant & Nursery School 12,175 2,029 1,556Pinner Park Infant & Nursery School 9,674 1,538 1,556Stag Lane Infant & Nursery School 10,210 1,681 1,556

PRIMARY SCHOOLS

Belmont Primary School 18,779 3,172 1,556Camrose Primary 3,988 1,957 1,556Cannon Lane Primary 16,375 3,021 1,556Cedars Manor School 19,080 3,978 1,556Elmgrove School 26,462 6,481 1,556Glebe Primary School 12,312 2,312 1,556Grange School 24,804 4,584 1,556Grimsdyke School 11,730 2,109 1,556Longfield School 20,048 3,608 1,556Marlborough Primary School 13,342 2,502 1,556Moriah Jewish Day School 5,543 986 1,556Newton Farm Nursery, Infant & Junior School 9,462 1,266 1,556Norbury School 12,806 2,169 1,556Pinner Wood School 18,164 3,399 1,556Priestmead Primary School & Nursery 17,030 3,682 1,556Roxbourne Primary 16,023 2,454 1,556Roxeth Primary School 8,122 1,379 1,556St. Anselms Catholic Primary School 6,535 1,014 1,556St. Georges Catholic Primary School 9,396 1,458 1,556St. John Fisher Catholic Primary School 7,161 1,057 1,556St. John's Church Of England School 11,007 1,255 1,556St. Josephs Catholic Primary School 10,661 4,151 1,556St. Teresas Catholic Primary School 7,417 1,174 1,556Stanburn Primary School 13,500 2,422 1,556Vaughan Primary School 12,546 2,320 1,556Weald Rise Primary School 18,052 3,904 1,556Welldon Park Primary School 13,125 2,293 1,556West Lodge Primary School 20,630 3,351 1,556Whitchurch Primary School 15,315 2,684 1,556

Please be aware that the Government increased Insurance Premium Tax (IPT) from 10% to 12% with effect from 1 June 2017. The premiums shown above are inclusive of the increased rate of IPT.

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Package A (£)

Package B (£)

Package C (£)

Cost per Vehicle

JUNIOR SCHOOLS

Kenmore Park Junior School 10,766 1,893 1,556Pinner Park Junior School 9,223 1,399 1,556Stag Lane Junior School 7,566 1,301 1,556

HIGH SCHOOLS

The Sacred Heart Language College 22,768 4,449 1,556Whitmore High School 48,975 11,072 1,556

SPECIAL/NURSERY SCHOOLS

Hillview Nursery 1,892 321 1,556Kingsley 3,730 390 1,556Shaftesbury 13,925 2,529 1,556Woodlands School 4,380 372 1,556

Helix Education Centre 2,117 330 1,556

Please be aware that the Government increased Insurance Premium Tax (IPT) from 10% to 12% with effect from 1 June 2017. The premiums shown above are inclusive of the increased rate of IPT.

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Legal & Governance Services Legal & Governance Services provide a legal advice and representation service. We have a practice of over 150 legal practitioners and support staff with wide experience of public sector work providing services to public bodies within Harrow, Barnet, Hounslow and Buckinghamshire. We aim to provide you with a high quality, best value legal service that is timely, reliable and effective, which builds on the feedback that we receive. The range of areas covered includes employment issues, admissions and exclusions, school responsibilities and liabilities, property, procurement and contracts, data protection and freedom of information and public law duties.

Service options 1. Contracted hours scheme We recognise that different schools will have different needs and we offer the following packages to meet your individual needs Contracted

Hours Blended hourly

rate

Total Cost

First 5 £109.00 £545 for 5 hours

First 10 £104.00 £1040 for 10 hours

Next 10 £99.00 £1980 for 20 hours

Next 10 £94.00 £2820 for 30 hours

Next 10 £93.00 £3720 for 40 hours

Next 10 £92.00 £4600 for 50 hours

Next 10 £89.00 £5340 for 60 hours

Thereafter £89.00 10 hour blocks

If you enter into one of the contract packages by 1 April 2018 you will also receive the following benefits: (a) Discounted rate on clerking and

administration of exclusion and admissions meetings;

(b) One free place on a half-day Legal Practice seminar to be arranged for the financial year 2018/19 (second free place for packages over 40 hours)

2. ‘Pay as you go’ If you choose to engage our services on an hourly rate basis, the charges are set out below. Principal Lawyer £146Senior Lawyer- Team Leaders £135Senior Lawyer £125Lawyer £104/114Trainee Solicitor £73Paralegal/Legal Assistant £62

We will consider the complexity of the matter on which you need advice before allocating the work to an appropriately experienced practitioner. Additional Services (a) Clerking Service Legal & Governance Services offer a clerking service for Governing Body Exclusions panels. Type of Hearing

Time of Hearing

Pay as you go

On Contract

Disciplinary Committee exclusions panel

Day £603 £499

Disciplinary Committee exclusions panel

Evening (after 5pm)

£645 £541

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(b) Independent Appeal/Review Panels Legal & Governance Services offer an appeal/review service for admissions (VA and academy schools) and exclusions (academy schools), including clerking, appointment of panel members, provision of room and refreshments, preparation of documents, specific arrangements, including interpreters, correspondence to all parties and annual training of panel members.

For exclusion reviews, the fixed price is limited to 2 hours preparation by the clerk, 5 hours in the panel and 2 hours drafting the decision letter. Hours spent over this will be charged as an hourly rate of £90. For the appeal/review service, if a parent/guardian requests a Special Educational Needs expert to report and/or attend, this must be provided for the panel and the cost will be recharged to the school. In the event of cancellation or adjournment, other than at the request of the Council, the following fee applies: less than 7 days notice, 25% of the fee

at minimum or a charge based upon number of hours at the rate of £90 per hour subject to not exceeding the fixed price;

on the day of the hearing, the full fee will be payable;

once reconvened, a further fee will be applicable.

(c) Bespoke legal training Training is available for teachers, headteachers, governors and governing body clerks. If you have entered the contract hour’s scheme by 1 April then you will be entitled to at least one free place on a half-day Legal Practice seminar to be arranged for the financial year 2018/19.

Use of external legal advisors If for any reason we are unable to act for you, we have framework agreements with external law firms and barristers chambers, giving competitive rates for distinct areas of law. Client Care We are constantly striving to continuously improve our services. We are happy to meet you to discuss your individual needs. Please contact the Principal Lawyer – Litigation & Education on 020 8424 1417 to discuss our service and how we can help you. Charges If you have taken out a contract package, you will receive an invoice at the beginning of the year for the total amount of the contract. Hours will be deducted from the contract based on actual time spent providing legal services to your school. We will keep a full and detailed record of all time recorded on your cases and you will receive a breakdown of work undertaken on a quarterly basis. Invoices will be produced for payment under the pay as you go, for additional services and for any upgrades to your contract package. For disbursements, you may be asked to pay these direct to the external organisation, in which case any invoice will be addressed to the school. Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Contact Details Sarah Wilson Principal Lawyer – Litigation & Education 020 8424 1417 [email protected] Sharon Clarke Team Leader - Education 020 8424 1291 [email protected]

Type of Hearing

Length Pay as you go

On contract

Admissions Appeals

Half day (1-5 appeals) £1019 £957

Admissions Appeals

Full day (6-10 appeals) £1508 £1435

Exclusions Reviews

Per hearing £1508 £1352

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Multi Agency Safeguarding Hub (MASH)

This position is based in the Children & Families Front Door Service to be a main point of contact for schools in order to provide support and advice to schools regarding referrals, on-going work with children and new safeguarding concerns.

The service / role will Act as a first point of contact for queries

relating to referrals to Children & Family Services. Where required helping schools navigate Children & Families services, systems and processes

Provide prompt and efficient response to school CP Leads wishing to gain updates on existing cases, ensuring schools are notified who the allocated worker is and the outcome of assessments

Offer feedback and support to schools regarding the progress of new Safeguarding (CAF) referrals within relevant timescales

Advocate for schools in professional discussions (MASH - Multi Agency Safeguarding Hub meetings, MACE- Multi Agency Sexual Exploitation meetings, MARAC - Multi Agency Risk Assessment Conference) by offering an education perspective on the needs of a young person and how the school and family need support to enable education engagement and success

Undertake home visits specifically to address concerns raised by schools e.g. attendance, welfare checks and whereabouts of Children Missing from Education that have been referred to MASH

Work with Attendance Officers at schools to progress referrals for poor pupil attendance, including linking with the Health Lead in MASH to engage School Nurse and GPs in their support and information sharing

Where beneficial, invite parents to Children & Families Services to discuss school referrals and encourage parents to both re-engage with school and act in the best interests of their child

Provide training through Harrow Safeguarding Children Board and termly meetings of CP Leads that is pertinent to the needs of the schools: including the use of questioning pupils in the referral process; and increasing CP Leads awareness of the workflow and timescales post submission of CAF

Work with other Harrow Council professionals to respond to Ofsted complaints; liaising with schools to ensure they are informed of progress and outcomes

Access both Education and Social Care databases to ensure accurate data is shared where appropriate

To participate in the Multi-agency Safeguarding Hub screening of new referrals and ensuring updates are provided in respect of a child's educational needs.

To ensure relevant up to date information is gathered in respect of education for each child subject to a S47 enquiry or single assessment. The information to provide an analysis of each child's educational attainment, learning needs and details of proposed developmental plans in place to raise educational standards.

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Contact and Availability Golden Number: 020 8901 2690 Office hours: 9:00 to 17:00 Monday to Friday. Safeguarding concerns raised outside of these times should be referred to the Emergency Duty Team. Charges £2.48 per pupil FTE Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Contact Details Parmjit Chahal Head of Service - Children’s Access Service 020 8424 1432 [email protected]

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Minibus Hire and Transport Services This Service Agreement provides a comprehensive contract support service for the provision of Transport.

We have trained staff who are cleared with Enhanced DBS and experienced in transporting the public, vulnerable adults or children (including children with special needs). The service operates with a fleet of more than 70 vehicles ranging from 12 to 57 seaters and 120 staff who provide transport for over 800 passengers every day.

Schools have the assurance of best value pricing for a service supported by the Council to ensure the highest service delivery and effective resolution of all issues. The service is best known for its core duties of providing safe transport to some of our most vulnerable adults and children but also has the flexibility to be able to offer transport services for any groups and any trips.

In particular, Harrow Council’s Transport Services can assist schools with the following: 1. Transporting pupils and staff to and from

any destination within and outside of Harrow for: Events and trips School and college transition Swimming Special Educational Needs (SEN) Any other transport requirements

2. Vehicle and driver hire (with and without

passenger assistants). In addition to the Council’s own fleet which includes mini buses and a 57 seater coach, we have contracts with a number of taxi firms that can provide vehicles at very sort notice.

3. Courier and delivery service, particularly for sensitive, large or bulky items.

4. Fleet management – we will provide management for your fleet of vehicles, including organising repairs, servicing and MOTs in our in-house workshop.

5. One off servicing and/or MOT on your vehicle including collection and delivery if required with discounted rates for Council staff.

6. Ad-hoc and long term service vehicle hire through our on site provider

Our aim is to ensure that service users receive personalised and quality assured

transport services that respond flexibly to their needs Core Service

Transport solution for children for visits, trips & events from home or from school premises

Access to a fleet of over 70 fully wheelchair accessible & specialist insured minibuses

GPS enabled vehicles

Framework of 13 Taxi and Bus Providers.

Experienced Drivers and Passenger Escorts

Buses are heated & air-conditioned

Coaches available for trips and functions

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Service Standards Transport Hub phone number staffed

during main office hours 020 8424 1443 or 020 8424 1751- Monday to Friday: 06:30 – 18:00

Saturday, Sunday and times outside normal office hours call duty manager is available via Civic Centre Security

All staff Enhanced DBS checked & renewed every three years

Drivers have passed the council’s driving assessment to ensure suitability to drive council vehicles, renewed every three years

All staff have undertaken specific training for specialist transport including disability awareness, first aid, manual handling, vehicle evacuation, wheelchair, child protection, risk and conflict and other specialized training when required.

Service Costs from 1st April 2018 Service Rate

Minibus and driver (per hour)

£24.00

Minibus, driver and escort (per hour)

£38.00

Taxi Quote on request

Coach hire Quote on request

MOT Class 4 and 5 £45.00 (£39.00 Council staff)

MOT Class 7 £52.00 (£46.00 Council staff)

Servicing Quote on request

Driver assessments £60.00 (£43.70 Council staff)

All other services Quote on request

Car wash £10.00 (inc VAT)

Car Winter Check Service

£10.00 (inc VAT)

Vehicle Collection and delivery

Quote on request

Minimum two hour booking for vehicle hire Cancellations must be made with 24 hours notice or full charge will be applied

Contact Details Gary Phelan Fleet Manager 020 8424 7555 [email protected] Hanif Islam Head of Transport Services 020 8424 1548 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected] Invoicing Queries Rita Last 020 8424 1443 [email protected]

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Postal Bags Service Harrow Council’s in-house transport provider (Special Needs Transport SNT) can assist schools with internal postal deliveries using trained staff who are experienced in providing and delivering a secure postal service. Benefits of the Service

Twice weekly collections and deliveries to schools.

Secure and reliable method of sending mail to the Civic Centre and schools which have opted into the SLA.

Delivery of payslips to school, where school is part of the Payroll SLA

Post, which includes letters and parcels, is sorted at the Civic Centre and distributed to the relevant departments or schools

Service Standards

School deliveries are scheduled for Mondays and Wednesday term time only and the last Friday before the end term.

SNT phone number staffed during main

office hours 020 8424 1443 or 020 8424 1751

Monday to Friday : 06:30 – 18:00 Saturday, Sunday and times outside

normal office hours call duty manager available via Civic Centre Security

All staff Enhanced DBS checked &

renewed every three years Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019.

Charges

Postal Bags Service Annual Cost

£410

Prices for additional deliveries can be obtained on request Please note: The internal post-delivery will only service schools signed up to this service. A full list will be distributed as soon as possible. Post going to schools outside of this service will need to go through Royal Mail and will require the full address on the envelopes. Contact Details Terry Yeo Tel: 020 8424 1443 [email protected] Lenny Lawrence Tel: 0208 424 1443 [email protected] Wendy Goodman Head of Commercial Transactions & Processes Tel: 020 8736 6775/6810 [email protected] Invoicing Queries Rita Last Tel: 020 8424 1443 [email protected]

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HuB Procurement Service for Schools Advice, support and training for all school procurement activities. The Service: HuB is the new brand of the shared procurement service between the councils of Harrow and Brent. We provide management, support and advice for all categories of spend. The Procurement Service, offered by HuB is recognised as a leading provider of procurement in public services, having been accredited in 2016 by CIPS, the professional procurement body. By buying into this service, you will receive timely, effective and flexible support for the varied and evolving purchasing requirements of your school, coupled with advice on-demand, and your larger tendering needs will also be professionally managed . Your HuB Procurement Service consists of an experienced and dedicated schools procurement specialist supported by fifteen experienced procurement professionals and support staff.

This service is open to all schools, including Academies (and MATs) and Independent Schools

Would you like to have access to a first-class procurement service that delivers value and provides expert support for its members?

Is it clear to you what a ‘good’ price is?

Do you get stressed over high-value tenders?

How do you know you’re getting the best deal for your

school?

Do you know what to look for when buying goods and

services?

Wouldn’t it be great to receive a service that could pay for

itself through savings?

Do you feel isolated when making big purchasing

decisions?

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What you get for subscribing: Call or email your named Procurement

Officer for advice on Sourcing, Contract Management, Best Practice, Tendering, Frameworks…. Term time: 9am-5pm (4pm Fridays). School holidays: 9am-4pm.

Buy Together…Save Together

Benefit from economies of scale with participation in multi-school & multi-borough procurement activities, all the way from specification and evaluation through to contract award, e.g. on Catering, IT, Cleaning.

Contracts? We’ve got you covered Advice for dealing with contractual performance issues and changes. Option to attend your supplier meetings if you need us to.

Procurement Training for Bursars and Business Managers We’ll deliver the DfE’s procurement training, helping your key staff stay up to date with procurement regulations and at the forefront of procurement best practice.

Targeted advice, analysis and action Spend analysis for your school as required and advice to improve how you do business; adopt best practice, save time, reduce transaction and paper-work volumes, identify best deals, increase value for money, improve audit compliance and tackle high spend categories.

Collaborative Bursar meetings Joint borough meetings to update bursars and SBM’s on procurement news and forthcoming tenders. Bursars and SBM’s have the opportunity to meet and discuss joint school and borough activities.

Subscription charges Period Per annum

Sign-up for 1 year £2100

Commit to 2 years £1995 (5% discount)

Commit to 3 years £1890 (10% discount)

Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019 Our Partners HuB works with the DfE, Cabinet Office Crown Commercial Services, YPO, ESPO, and other public sector procurement bodies, to actively be the ‘voice’ of schools and ensure their initiatives are aligned to your schools’ requirements and easy to use. We will also keep you updated with their latest procurement news where this is relevant for your school. Optional workshops, training or input at Governing Body meetings are also available on demand. Contact Details Douglas Baker Commercial Business Officer 07971 110 264 [email protected] Nimesh Mehta Head of Procurement [email protected]

Savings generated through just one procurement could pay for this fee

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School Crossing Patrol Service The School Crossing Patrol (SCP) service aims to ease congestion at the busiest times of the day and to enhance the safety of children and adults when walking to and from school. School Crossing Patrols (SCPs) operate at locations where pedestrians experience difficulties crossing the road. Locations are not necessarily outside schools, but could be anywhere identified as a direct route to a school.

The School Crossing Patrol service sits within the Environment and Enterprise directorate under the Community Engagement team. The service is managed by a Road Safety Officer, who is responsible for the management, training and supervision of School Crossing Patrol Officers.

School Crossing Patrol duties Ensuring the safety of children and

adults crossing the road at designated points on their journeys to and from school

Controlling and directing traffic as appropriate

Maintaining control over pedestrians who are awaiting instructions to cross

Utilise uniform and equipment provided for personal safety and for the safety of children and other road users, especially when stopping traffic on the Highway

Report any accidents, incidents and difficulties to the Road Safety Officer, including offences committed by drivers of motor vehicles

Maintain communication with the school and provide instructions to parents and children as appropriate

Benefits of the service Site specific risk assessments carried

out annually which take into account all engineering measures and environmental aspects in the nearby vicinity

Liaison and reporting of any engineering

measures required including, upgrading, repairs/maintenance in the SCP site vicinity i.e. line remarking, dropped kerbs, wig wags, traffic lights

Management of any press enquiries

relating to the SCP site and nearby school/s

Management of the process for any

accidents/incidents which occur at the SCP site, ensuring information is accurately logged as reported. Ensuring the relevant stakeholders are immediately informed such as the police and councillors and full reports are supplied where required.

Provision of all requisite training by

agreeing a training schedule using a buddy system within the school as appropriate. This includes a practical demonstration of how to operate the site followed by supervision of the trainee to ensure the trainee can operate the site in accordance to RSGB guidelines.

What we do: Conduct risk assessments for SCPs

located at each site annually. This assessment should address the risks posed to the SCP

Monitor the SCP on a regular basis (at least once a term) to ensure they are operating the site in accordance to RSGB (Road Safety Great Britain) guidelines. To ensure the site they are operating in is safe and record any changes at the site (i.e. environmental, engineering related)

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Provide support to all SCPs for parking enforcement on parking restrictions nearby the SCP site which affects the service.

Appoint a SCP, ensuring the official recruitment process is adhered to and assessing the candidate’s suitability for the role including: Undertaking Disclosure and Barring Service (DBS) checks for each school crossing patrol officer.

Provide a SCP uniform which meets the Home Office Circular No.3 /1989, to include an official SCP winter jacket, summer jacket, gloves, hat, waterproof trousers and steel toe capped shoes.

Provide SCPs with a SCP handbook and guidelines of operation to form part of ‘off-the-job’ training

Ensure medical fitness is reviewed and Occupational health checks are undertaken where required.

Provide public liability insurance to cover the SCP whist conducting duty.

Manage and record absences/sickness for SCPs

Provide relief cover where patrol officers are absent from duty, short or long term. Please note – Whilst we will make best endeavours the service cannot always guarantee relief cover.

New requests for School Crossing Patrol: Please be advised that new requests for

a SCP site are subject to a satisfactory site assessment.

Following a satisfactory site

assessment, the deployment of a SCP is subject to existing staff resources. The council may seek to recruit a new SCP thus the recruitment process duration must be considered.

Contract Period This contract runs from: 1 April 2018 to 31 March 2019.

Charges £5,788 per school site

This is now a chargeable service which can only operate if enough schools sign up. Contact Details Jeffrey Sarpong Senior Road Safety Officer 020 8424 7592 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Schools Financial Support Service Financial administration, advice and training to support schools in their day to day management of school budgets and statutory financial returns.

About the service The Schools Financial Support Team consists of 4 full time staff who have many years experience in SIMS FMS support and financial procedures. The team is led by Barbara Worrall the Schools Accountant and is supported by Children’s Services Finance Business Partner – Jo Frost. Core Service includes:

Financial Administration Arrangement/management of school

banking facilities (including internet banking)

Administration of the data interchange to ensure school and LA monitoring systems are up to date

Suspense clearance, recoding and assisting in resolving queries raised in relation to the accuracy of charges posted to school accounts

Assistance with the closure of accounts including creation of year end reserves

Assistance with Consistent Financial Reporting return

Financial Advice and training Provision of advice and support to

schools covering all aspects of school finance including banking, taxation, budgeting and budget monitoring and financial standards

Provision of a full financial training programme for school staff

Provision of user groups for finance staff

Provision of budget planning workshops to coincide with budget setting

Preparation of financial manuals and procedure notes

Provision of a help desk facility to

respond to financial queries including those in relation to the use of FMS

Advice on financial reporting (includes governors, parents and Ofsted)

Guidance and training on closure of accounts

Advice and assistance with the recruitment of finance staff

Liaison between FMS users and software supplier

Advice on completing Consistent Financial Report return to DfE

Financial Healthchecks 2 visits per year

Advice and support on budget setting, budget monitoring, budget forecasting and the application of financial standards

Checking of school budget plans for general correctness and drawing attention to any areas of the budget that may result in subsequent over or under spending

Checking that systems and procedures comply with financial standards and best financial practice

Additional Services Additional Financial Healthchecks

Assistance with budget forecasting, financial benchmarking or other financial project work (Bursarial visit)

Assistance with Personnel Links to ensure proper staffing commitments

Assistance with setting up Equipment Register

Assistance with setting up second FMS database (e.g. for voluntary fund)

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Attendance at interviews for finance staff

Audit of Voluntary Funds and preparation of final accounts from records of receipts and payments.

SFVS assurance additional visit. Checks will be made on transactions and systems in place and a report submitted to Headteacher and Governing Body outlining areas covered, compliance and where action required.

Bursarial service. ½ termly meetings to go through Chart of Accounts and, if required, attendance at Finance Governing Body. Preparation of annual budget/staff costs.

Liaison with other local authorities in connection with “top up” funding for high needs placements. Raising of invoices and collection of monies due.

Standards Help Desk open term time between 9 am

and 4.30 pm (4.00 pm Fridays) and in school holidays between 9.00 am and 4.00 pm except for the period between Xmas and New Year when the help desk is not available.

Responding to schools with queries on budget plans within two weeks of receipt of plan

Responding to queries received at the help desk within 1 working day. Where queries cannot be resolved immediately schools will be kept fully informed of progress

FMS User Manual updates of essential changes

Induction training for all new Headteachers and Finance Officers within 2 months of staff joining the school

School Responsibility Access to the FMS system must be

consistent with guidance and restricted to authorised school staff only

Any system failure including any failed back-ups must be reported immediately to the Schools Financial Support Team

The School must ensure regular backups are made either off site or web based in the event of a system failure

Attendance at FMS training sessions and User Groups

Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Charges

Core Service £3,675

For Capita licence charges please see separate SLA Additional Charges

Bursarial service £1,500

Out-Borough High Needs Billing (per pupil per annum)

£100

SFVS assurance visit £350

Additional visits (extra finance visits, attending interviews, staff training etc)

£250

Financial advice at Gov Body meetings

£250

Emergency office finance cover £250

Voluntary Fund Audit (half day) £170

Bankline BACS payments (pa) £220

Additional training courses -Individually

priced (late cancellation or non attendance could result in full charge being applied)

We reserve the right to pass on any

accommodation charges for training/ workshops.

Contact Details Barbara Worrall 020 8424 7601 [email protected]

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Capita Licence for FMS and SIMS

The Capita Licence is a COMPULSORY purchase for Schools who use FMS and/or SIMS. The charge for the licence is pre-defined by Capita Education Services. These charges are in addition to support charges for the Schools Finance Team and SIMS Support Team. (Please see separate SLAs.)

Cost

School Cost per pupil

Primary £4.50

Special £4.50

Pupil Referral Unit £4.50

Maintained Nursery £4.50

High £5.47

Capita Licence £

Dinner Money 295 Licence Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Contact Marion Gibbs, SIMS Team Leader

020 8424 7533 [email protected]

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School Information Management System (SIMS) Support Service - Primary, Special & Pupil Referral Unit

The SIMS Team provides support in the effective use of the School Information Management System to meet statutory requirements and to enable the school to use their data to its full potential. The Team comprises experienced SIMS specialists providing comprehensive support for all Pupil and Staff information. SIMS Support Core Service The SIMS Team promotes the best practice, future development and competent use of the School Information Management System in all core areas. The service ensures school data is accurate, timely and fit for purpose for both school management and statutory requirements within: Pupil information - Admissions,

Assessments, Attendance, Behaviour & Achievement, Discover, Performance Analysis, Profiles, Reporting, SEN and Statutory termly Returns. Dinner Money (separate Capita licence)

Personnel information – Statutory School Workforce return, Staff Performance, Harrow Council HR Payroll requirements and FMS Personnel link.

System Manager – Staff permissions and Permission Groups.

We achieve this by offering the following services: Helpdesk support –providing resolutions

of SIMS software issues. Operating Hours: Term Time: Mon – Thurs 08:30–16:30 Term Time: Fri – 08.30 - 16:00 • Holiday times 09:00 – 16:00 (closed between 24th Dec & 1st Jan inclusive)

Website – Available for logging Helpdesk calls 24 hours a day. Providing up-to-date information including training course details and on-line booking, latest guidance, team Performance Indicators and useful links to other websites.

Newsletters – Providing latest news and SIMS updates. Published on the website termly.

User Group Meetings – Providing an opportunity for networking with members of the SIMS Team and other school staff, demonstrating software updates and providing useful tips. Guest speakers are regularly invited to these meetings.

Training – Using the team’s bank of laptops, we provide refresher courses, training on new modules and cater for new users (Induction).

Overviews – Providing guidance on recording information in SIMS required for all DfE statutory returns and year end process.

Technical Support – Using remote access to:

Provide faster resolution to Helpdesk calls

Maintain SIMS, Discover and FMS by running upgrades and data fixes on the school network

Installation of SQL Express and SIMS on new servers

SIMS Support Additional Services Consultancies - two x 3 hour sessions One to one session with a SIMS

specialist to support and promote the use of SIMS in school

Analysis and interrogation of school data in readiness for an Ofsted visit

Ensure a specific area of SIMS is setup to its full potential.

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Ad hoc Services – cover any additional needs of your school including: In Service training on all areas of SIMS. Assisting with interviews for new SIMS

Administration staff Admin emergency cover can be

purchased if team resources permit Ad hoc services are chargeable by the hour and if team resources permit.

Key Stage Managed Service (EYFS, KS1 (including phonics) & KS2) Includes: Importing the relevant Key Stage Wizards Creating and attaching Assessment

Defined Groups to create Marksheets Entering and importing results from the

NCA website and Teacher Assessments Creating export files for the NCA and LA Running and saving Individual Reports for

parents ready for the school to print Pay Award Managed Service If purchased you will need to communicate with the team once either the published Government Pay Award and/or a Performance Review salary change has been agreed. The Managed Service provides: Cloning of all teacher contracts before the

new Academic Year Amending the relevant service terms with

the new minimum/maximum awards supplied by the DfE

Amending TLR and SEN allowances to the new miminum/maximum supplied by the DfE

Amending other TLRs by the percentage increase agreed by the Governing Body (confirmation e-mail required)

Adding on the new Government Pay Award to all relevant teachers as agreed by the Governing Body (confirmation e-mail required)

Adding new salary to relevant teachers as agreed by the Governing Body (confirmation e-mail required)

During the separate processes the correct Contract Termination Reasons will be added onto the closed contracts to ensure correct information is transferred to Payroll.

Staff Performance A one off cost of £500 to: purchase and install the Staff

Performance licence set up the structure customise to school requirements

Insets to all staff (Please log a call with our Helpdesk for further information)

Performance Standards Our performance standards, to ensure the continuation of our high quality of support, are published on our website. Cost of Service Primary Schools The SIMS team charge is calculated by adding a charge per pupil and a core charge. SIMS Core charge: £3500 SIMS Support per pupil charge below Number of Pupils

Charge per pupil

101-200 £15.00 201-300 £8.80 301-400 £7.15 401-500 £6.00 501-600 £5.15 601+ £4.70

SIMS Charge for Other Schools Special Schools and PRU £5450

Maintained Nursery £2575

Consultancy visits - 2 x 3 hour visits (Multiple packs can be purchased)

£505

Ad Hoc Services per hour: £135

Key Stage Managed Service (per statutory return)

£500

Pay Award Managed Service £550

Items purchased with our SLA will be charged as detailed and are non-refundable. For Capita licence charges please see separate SLA Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Contact Details Marion Gibbs, SIMS Team Leader

020 8424 7533 [email protected] www.emisteam.co.uk This agreement is subject to the SLA Terms & Conditions set out on our website.

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School Information Management System (SIMS) Support Service - High Schools The SIMS Team provides support in the effective use of the School Information Management System to meet statutory requirements and to enable the school to use their data to its full potential. The Team comprises experienced SIMS specialists providing comprehensive support for all Pupil and Staff information. SIMS Support Core Service The SIMS Team promotes the best practice, future development and competent use of the School Information Management System in all core areas. The service ensures school data is accurate, timely and fit for purpose for both school management and statutory requirements within: Pupil information - Admissions,

Assessments, Attendance, Behaviour & Achievement, Discover, Performance Analysis, Profiles, Reporting, SEN and Statutory termly Returns,

Personnel information – Statutory School

Workforce return, Staff Performance, Harrow Council HR Payroll requirements and FMS Personnel link.

System Manager – Staff permissions and

Permission Groups. Academic Modules - Academic

Management, Cover, Course Manager, Examinations, Options, and Nova T6.

We achieve this by offering the following services: Helpdesk support - providing resolutions

of SIMS software issues.

Operating Hours: Term Time: Mon – Thurs 08.30–16:30 Term Time: Fri – 08.30 - 16:00

• Holiday times 09:00 – 16:00 (closed between 24th Dec & 1st Jan inclusive)

Website - Available for logging Helpdesk calls 24 hours a day. Providing up-to-date information including training course details and on-line course booking, latest guidance, team Performance indicators and useful links to other websites.


User Group Meetings – Providing an

opportunity for networking with members of the SIMS Team and other school staff, demonstrating software updates and providing useful tips. Guest speakers are regularly invited to these meetings.

Training – Using the team’s bank of

laptops, we provide refresher courses, training on new modules and cater for new users (Induction).

Overviews – Providing guidance on

recording information in SIMS required for all DfE statutory returns and year end process

Technical Support – Using remote

access to: Provide faster resolution to Helpdesk calls Maintain SIMS, Discover and FMS by

running upgrades and data fixes on the school network.

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SIMS Support Additional Services Additional purchasable services are: Consultancies - two x 3 hour sessions One to one session with a SIMS specialist

to support and promote the use of SIMS in school



Ad hoc Services – cover any additional needs of your school including: In Service training.

Assisting with interviews for new SIMS Administration staff

Admin emergency cover can be purchased if team resources permit

Installation of SQL and SIMS on new servers

Ad hoc services are chargeable by the hour and if team resources permit. Staff Performance A one off cost of £800 to: purchase and install the Staff Performance

licence

set up the structure

customise to school requirements

Insets to all staff (Please log a call with our Helpdesk for further information) Pay Award Managed Service If purchased you will need to communicate with the team once either the published Government Pay Award and/or a Performance Review salary change has been agreed. The Managed Service provides: Cloning of all teacher contracts before new

Academic Year Amending the relevant service terms with

the new minimum/maximum awards supplied by the DfE

Amending the TLR and SEN allowances to the new minimum/maximum supplied by the DfE

Amending the other TLRs by the percentage increase agreed by the Governing Body (confirmation e-mail required)

Adding on the new Government Pay Award to all relevant teachers as agreed by the Governing Body (confirmation e-mail required)

Adding the new salary to relevant teachers as agreed by the Governing Body (confirmation e-mail required)

During the separate processes the correct Contract Termination Reasons will be added onto the closed contracts to ensure correct information is transferred to Payroll.

Performance Standards Our performance standards, to ensure the continuation of our high quality of support, are published on our website. Cost of Service:

SIMS Support Service charge £8810


£505

Ad Hoc Services per hour: £135

Pay Award Managed Service £850

Items purchased with our SLA will be charged as detailed and are non-refundable. Please see the separate SLA for the Capita licence charges Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Contact Marion Gibbs, SIMS Team Leader

020 8424 7533 [email protected] www.emisteam.co.uk This agreement is subject to the SLA Terms & Conditions set out on our website

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School Information Management System (SIMS) Support Service-Academy Primary and Special Schools The SIMS Team provides support in the effective use of the School Information Management System to meet statutory requirements and to enable the school to use their data to its full potential. The Team comprises experienced SIMS specialists providing comprehensive support for all Pupil and Staff information. SIMS Support Core Service The SIMS Team promotes the best practice, future development and competent use of the School Information Management System in all core areas. The service ensures school data is accurate, timely and fit for purpose for both school management and statutory requirements within: Pupil information - Admissions,

Assessments, Attendance, Behaviour & Achievement, Discover, Performance Analysis, Profiles, Reporting, SEN and Statutory termly Returns. Dinner Money (separate licence from Capita)



Permission Groups. We achieve this by offering the following services: Helpdesk support - providing resolutions


Operating Hours: Term Time: Mon – Thurs 8.30–16:30 Term Time: Fri – 08.30 - 16:00 • Holiday times 09:00 – 16:00 (closed between 24th Dec & 1st Jan inclusive)

Website - Available for logging Helpdesk

calls 24 hours a day. Providing up-to-date information including training course details and on-line course booking, latest guidance, team Performance Indicators and useful links to other websites.


User Group Meetings – Providing an opportunity for networking with members of the SIMS Team and other school staff, demonstrating software updates and providing useful tips. Guest speakers are regularly invited to these meetings.

Training – Using the team’s bank of laptops, we provide refresher courses, training on new modules and cater for new users (Induction).

Overviews – Providing guidance on recording information in SIMS required for all DfE statutory returns and year end process.





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Ad hoc Services Cover any additional needs of your school including: In Service training on all areas of SIMS.




Ad hoc services are chargeable by the hour and if team resources permit. Technical Support – Using remote access to: Provide faster resolution to Helpdesk calls

Maintain SIMS, Discover and FMS by running upgrades and data fixes on the school network.

Key Stage Managed Service (EYFS, KS1 (including phonics) & KS2) Includes:

Importing the relevant Key Stage Wizards

Creating and attaching Assessment Defined Groups to create Marksheets

Entering and importing results from the NCA website and Teacher Assessments

Creating export files for the NCA and LA

Running and saving Individual Reports for parents ready for the school to print

Staff Performance A one off cost of £500 to: purchase and install the Staff Performance

licence



Insets to all staff

(Please log a call with our Helpdesk for further information) Performance Standards Our performance standards, to ensure the continuation of our high quality of support, are published on our website.

Cost of Service The SIMS team charge is calculated by adding a charge per pupil, core charge and Capita Team Charge. SIMS Core charge £2,700 SIMS Support per pupil – See Bands below CAPITA Team charge per pupil** £0.61 Number of Pupils Per pupil Charge 101-200 £15.00 201-300 £8.80 301-400 £7.15 401-500 £6.00 501-600 £5.15 601+ £4.70


£505

Ad Hoc Services per hour £135

Key Stage Managed Service (per statutory return)

£500

SIMS Technical Support £800

**Capita charge the SIMS Team a team charge as part of their Annual support and entitlement package. This amount is divided between each school that we support and is calculated as a per pupil charge. This is included in the Capita Licence Annual Entitlement for FMS and SIMS for non-academy schools and has been added to our SLA for Academy schools who get their licence direct from Capita. Items purchased with our SLA will be charged as detailed and are non-refundable. Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Contact Marion Gibbs, SIMS Team Leader


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School Information Management System (SIMS) Support Service - Academy High Schools

The SIMS Team provides support in the effective use of the School Information Management System to meet statutory requirements and to enable the school to use their data to its full potential. The Team comprises experienced SIMS specialists providing comprehensive support for all Pupil and Staff information. SIMS Support Core Service The SIMS Team promotes the best practice, future development and competent use of the School Information Management System in all core areas. The service ensures school data is accurate, timely and fit for purpose for both school management and statutory requirements within: Pupil information - Admissions,

Assessments, Attendance, Behaviour & Achievement, Discover, Performance Analysis, Profiles, Reporting, SEN and Statutory termly Returns.



Permission Groups. Academic Modules - Academic

Management, Cover, Course Manager, Examinations, Options, and Nova T6.

We achieve this by offering the following services: Helpdesk support - , providing resolutions


Operating Hours: Term Time: Mon – Thurs 08.30–16:30 Term Time: Fri – 08.30 - 16:00

• Holiday times 09:00 – 16:00 (closed between 24th Dec & 1st Jan inclusive)

Website - Available for logging Helpdesk calls 24 hours a day. Providing up-to-date information including training course details and on-line course booking, latest guidance, team Performance Indicators and useful links to other websites.


User Group Meetings – Providing an

opportunity for networking with members of the SIMS Team and other school staff, demonstrating software updates and providing useful tips. Guest speakers are regularly invited to these meetings.

Training – Using the team’s bank of

laptops, we provide refresher courses, training on new modules and cater for new users (Induction).

Overviews – Providing guidance on

recording information in SIMS required for all DfE statutory returns and year end process.

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Ad hoc Services – cover any additional needs of your school including: In Service training.




Ad hoc services are chargeable by the hour and if team resources permit. Technical Support – Using remote access to: Provide faster resolution to Helpdesk calls

Maintain SIMS, Discover and FMS by running upgrades and data fixes on the school network.

Staff Performance A one off cost of £800 to: purchase and install the Staff Performance

licence



Insets to all staff

(Please log a call with our Helpdesk for further information) Performance Standards Our performance standards, to ensure the continuation of our high quality of support, are published on our website.

Cost of Service The SIMS team charge consists of the support service charge and Capita team charge

SIMS Support Service charge £8010

CAPITA Team charge per pupil** £0.61

Consultancy visits - 2 x 3 hour visit (Multiple packs can be purchased)

£505

Ad Hoc Services per hour £135

SIMS Technical Support £800

**Capita charge the SIMS Team a team charge as part of their Annual support and entitlement package. This amount is divided between each school that we support and is calculated as a per pupil charge. This is included in the Capita Licence Annual Entitlement for FMS and SIMS for non-academy schools and has been added to our SLA for Academy schools who get their licence direct from Capita. Items purchased with our SLA will be charged as detailed and are non-refundable. Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019. Contact Marion Gibbs, SIMS Team Leader


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Training Academy The Harrow Training Academy is an accredited classroom and E-Learning training centre offering a range of courses to enhance and improve the skills, knowledge and overall performance of residents. Launched in September 2016 the Training Academy’s modern facilities, superb location and use of professionally qualified tutors create a learning environment that is second to none in the area of occupational training. The training arena is a competitive market and this Service Level Agreement offers concession rates to schools to meet their knowledge and training needs whilst ensuring quality. Some details of the benefits of the Training Academy, course portfolio and training course charges are set out below and full details can be accessed at www.harrowcommercialservices.gov.uk Benefits of the Training Academy The Training Academy is an

accredited centre under the Highfield Awarding Body for Compliance (HABC) accreditation

Training is delivered by fully qualified Tutors who are experts in their field

Schools are offered a guaranteed 20% discount on the first training course and an on-going 10% reduction on all courses .

Excellent location in Harrow close to major tube/rail lines and bus routes with car parking available at no charge in the Civic Centre car park C

Brand new facilities complete with a spacious training seminar room comfortably seating 20 candidates, an adjoining break out room and modern kitchen, 6 PC’s (accredited to be used for online training) and a high spec projector and screen in situ

Light refreshment provision including tea/coffee and biscuits included in the cost of the training

Bespoke and refresher courses are offered to suit individual school needs at competitive prices

Training facilities are available for hire and can be used for training or meeting/conference room hire at comparable market rates

Training Academy courses available through the SLA As is detailed in the portfolio of courses offered in the table below, the Training Academy provides a range of courses and so prices vary dependent on the the type of course, if examination fees are applicable and course duration. However, our course fees are competitive and a 10% concession rate is available for the most popular courses used by schools including for example, Food Hygiene, Health & Safety, Manual Handling, Asbestos and Fire Risk Assessment/Fire Warden training.

To discuss the purchase of online course rates, please contact the Business & Commercial Team to discuss the number of access licences required.

The Academy is also available for hire.

Contract Period Charges are valid from: 1 April 2018 to 31 March 2019

Courses and Charges Please see separate sheet for a breakdown of current courses and charges

If there are other courses that you feel would benefit schools through the SLA please let us know as we are regularly updating the range of courses we offer.

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Contact Details

[email protected] Darren Butterfield, Business & Commercial Officer 020 8736 6810 [email protected] Wendy Goodman, Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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*Fees below are full, standard prices. Discounts as indicated above will be applied

Training Academy Courses

Course Course length

Course Fee per candidate

Level 1 Health & Safety Half Day £50.00

Level 2 Health & Safety One Day £89.00

Level 3 Health & Safety 3 Day £255.00

Risk Assessment Half Day £50.00

Level 2 Risk Assessment One Day £79.00

Level 3 Risk Assessment 3 Day £255.00

Manual Handling Half Day £50.00

Lone Working Half Day £50.00

Stress Half Day £50.00

Fire Safety Awareness Half Day £50.00

Level 2 Fire Safety One Day £79.00

Fire Risk Assessment One Day £75.00

Fire Warden/Marshall Half Day £50.00

Level 2 Hazard Critical Control Points One Day £79.00

Level 3 Hazard Critical Control Points 3 Day £255.00

Level 1 Food Hygiene and Safety One Day £79.00

Level 2 Food Hygiene One Day £89.00

Level 3 Supervising Food Safety 3 Day £255.00

Level 4 Managing Food Safety 5 Day £615.00

Level 2 Nutrition and Health One Day £79.00

COSHH Half Day £50.00

Premises Manager One Day £75.00

Asbestos Awareness Half Day £50.00

Legionella Awareness Half Day £50.00

Level 2 National Certificate for Personal License £218.00

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Online Courses

Level 1 Course - Food Safety £26.00

Level 2 Course -(Food Hygiene, Health & Safety, Manual Handling, Risk Assessments) £26.00

Level 3 Course - (Food Safety, Health & Safety) £210.00

Care Certificate £47.00

Spectator Safety £47.00

Understanding Spectator Safety at Events £47.00

Care Certificate - Communication £47.00

Care Certificate - Privacy & Dignity £47.00

Care Certificate - Fluids & Nutrition £47.00

Care Certificate - Mental Health, Dementia & Learning Disability £47.00

Care Certificate - Safeguarding Adults £47.00

Care Certificate - Safeguarding Children £47.00

Care Certificate - Basic Life Support £47.00

Care Certificate - Health & Safety £47.00

Care Certificate - Handling Information £47.00

Training Academy Hire charges The Training Academy’s training facilities can also be hired by schools without the use of our accredited Trainers and can be used for general meeting and conference style events. The spacious layout of the Conference/Training room can easily accommodate 20-25 persons with ample space to receive and register attendees using the reception/breakout room for this purpose.

For an additional fee, light refreshments can be organised (tea/coffee and biscuits). If more of a substantial buffet style lunch is required this can be organised through the Council’s Catering Service. Please contact the Business & Commercial Team to discuss catering options and the additional fees.

Training Academy Hire Rates Per hour or part thereof £ 40 Half day £120 Full day £200 Refreshment rate per head (NB- tea/coffee and biscuits) £2.60

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Building Maintenance This SLA provides management of all planned preventative maintenance (PPM), reactive and statutory repairs and maintenance on the schools’ behalf. We will provide support through a Council employed Facilities Management team to provide management and administration of the building maintenance contract and to ensure service standards are delivered.

All reactive repairs will be priced in accordance with a discounted National Schedule of Rates (NSR) giving you the assurance of a ‘Best Value’ price and price certainty.

All Reactive repairs charged at NSR with a 5% discount, ensuring best value.

Benefits of this Service A team of technical specialists will

monitor all school maintenance requirements in line with contract procedure rules, to ensure the service is delivered safely and to the required quality standards

A 24/7 Helpdesk with resilience support to the FM team

Transfer of risk. All compliance will be our responsibility

Management of Planned, Preventative Maintenance (PPM), including all statutory requirements

Management of reactive repairs

Management of Asbestos and Legionella requirements

Management of works & vetting of costs associated with insurance claims

Health & Safety Audits

Audits to ensure that quality and cost are closely managed

We will provide prices for:

All planned, preventative maintenance (PPM) including all statutory requirements and all reactive repairs. The service will ensure that when breakdowns do occur they are rectified as quickly as possible, making safe any potential health & safety issues and minimising disruption to teaching.

Service Standards As part of an enhanced monitoring regime introduced from April 2017, where performance times above are not met, the school will receive a rebate/ reduction against their monthly statement based on the penalties levied against the contractor.

Priority 1 Response within 1 hour and repair with 24 hours

Priority 2 Response within 4 hours and repairs within 4 working days

Priority 3 Response within 1 working day and repairs within 7 working days

Priority 4 Response within 5 days and repairs within 14 days

Transparency of repairs costs and financial reporting Schools will be notified immediately if their repairs budget is likely to come under pressure due to the number of repairs. Facilities Management will discuss strategies with schools to manage the position to financial year end.

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School Responsibility All schools have a legal duty to comply

with health and safety legislation relating to the management and operation of property. Failure to do so may render governors and head teachers liable to prosecution. It is therefore important that all such services are properly procured and managed. For schools that take up the Councils SLA, this becomes the responsibility of the Council and their designated Contractors.

Details of the division of repairs responsibility between the Council and the schools are included in the Scheme for Financing Schools.

Schools will be required to notify Facilities Management of any additional or newly installed plant & equipment requiring maintenance.

Schools Opting Out of the SLA Schools opting out of the Building

Maintenance SLA, will be required to make their own arrangements for organising repairs and statutory maintenance, ensuring that repairs are compliant both with safety and financial standing order requirements

As the Corporate landlord Harrow Council will conduct an audit of those schools to establish that levels of compliance for statutory maintenance and repairs have been met.

Where these have not been met, the Head teacher will be notified formally and will be required to provide a date for ensuring compliance and the Council will recheck the status at that agreed date.

Charges Charges are calculated on the square meterage of each school – indicative costs will be supplied to schools in December 2017.

*Indicative prices are based on known square meterage. These measurements will be verified at the agreement of the SLAs.

Management Costs £1,142 / 1000m2

Annual costs for PPM and budget for reactive repairs

£5,435/1000 m2.

The split for this is

PPM £1,805 per 1000 m2

Reactive repairs £3,630 per 1000 m2

(Includes. remedial works identified during servicing and responsive repairs).

Building Maintenance includes: Planned Preventative Maintenance

(PPM) Statutory maintenance Legionella & Asbestos management Reactive Maintenance The annual estimated maintenance

budget will be journal transferred to a Facilities Management holding account at the beginning of the financial year. This is an estimate and costs for the year may exceed this budget.

Schools will only be charged for repairs undertaken within their premises and any funds remaining at the end of the year from each individual maintenance budget will be refunded directly back to each school.

Schools will receive monthly statements setting out the spend against budgets and the details of the work undertaken during that month to aide their budget management.

For schools that require only some of the planned service a price will be provided.

Additional services Quotations based on specific assets Air Conditioning Maintenance Lift Maintenance Any other type of FM Services

Contract Period This contract is for 3 years Contact Details FM Client Services Manager: Desmond Okechukwu 020 8424 1809 07927 548552 [email protected]

For general complaints, queries and information: Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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School Cash Collection Service The school cash collection/delivery service provides schools with the safe transit of cash to and from school premises. The service is carried out in accordance with BS 7872:2002 Manned security services, Cash-in-transit services (collection and delivery) Code of practice. Service Options include: Option 1 - One collection per week during term time and delivery to bank Option 2 - Collection on request – the school prepays for a number of collections which can then be taken at a time that suits the school (subject to a minimum of 24 hours’ notice) Service Standards Cash collections/deliveries are carried

out using suitably equipped vehicles with at least two personnel in each vehicle.

The transit of cash is carried out in accordance with the British Security Industry Associations Code of Practice for the Operation of Cash in Transit Services, and in compliance with the Councils collection and delivery procedures.

For collections, bags are provided with seals for use by the Premises representative and deposited at the schools bank/ Building Society.

Parking Services/Security maintains an invoice and receipt system for collections, deliveries and deposits.

The Parking Services/Security staff will sign for all bags collected and record the Serial Number of the seal for each bag.

All security staff are DBS checked

School Responsibilities To ensure cash is ready for collection

at times agreed with the contractor. Due to restrictions imposed by

NatWest, a sealed bag for collection can contain only a maximum of 3 bags of coin in bag denominations (eg £20 X £1). No bulk coin can be collected. This may apply to other banks during the service period restricting bulk collection

Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019 Charges The charge per school is:

Option 1 £1,747 per annum

Option 2 £52 per collection (payable in advance)

Contact Details Ian Slaney 0208 424 1757 [email protected]

Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Cleaning & Janitorial Services This SLA provides management of all Cleaning & Janitorial services on the school’s behalf. The contract provides building cleaning to comply with hygiene standards, plus optional extras such as carpet shampooing and other ad hoc cleaning services. We will provide a programme of routine cleaning and a cost effective pricing structure for ad-hoc services.

We will provide a team of experienced monitoring officers in connection with the management and administration of the cleaning contract and ensure service standards are delivered. You will also have a dedicated FM team with clear channels of communication and escalation.

Prices are based on standard BIC’s productivity rates. Where there are additional or complex requirements or cleaners with enhanced pay and conditions the price will be adjusted to accommodate additional requirements.

Schools are to note that the prices agreed for the SLA include periodic cleaning and a schedule of these will be provided in April 2018. Schools will receive monthly statements of expenditure and this would typically be the SLA figure divided by the relevant number of months. As part of agreeing SLA figures in April, the square metres will be independently verified and agreed with the school.

We aim to work in partnership with both the school and the contractor to introduce, where appropriate, new and innovative initiatives in relation to the service provision where it is considered that improvements in service and efficiency can be achieved. The contract also includes a range of social value offers (work placements, apprenticeship etc.) for schools.

Benefits of this Service A 24/7 Helpdesk

Monthly inspections from experienced Council employed Monitoring Officers to ensure cleaning standards and to monitor contract performance.

Administration of the cleaning contract on your behalf allowing you to focus on education.

Preparation, agreement and processing of valuations and variations

Advice and assistance in resolving any issues with the cleaning service or general FM contract

Local management and support

Performance management with penalties to the contractor for poor performance

Two weeks work placement for a student for every school who joins the contract

Performance Standards Ensure compliance with all relevant

Health and Safety regulations and legislation.

All cleaning provided in line with standard BICs productivity rates

2 hour rectification to some issues

Financial penalties where the contractor fails to meet response times

Schools should note that as part of an enhanced monitoring regime introduced from April 2017, where performance is not met, the school will receive a rebate /reduction against their monthly statement based on the penalties levied against the contractor

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School Responsibilities Provide access to cleaning staff at

agreed times

Buildings on one site, both schools are deemed to have jointly adopted the SLA unless specifically told otherwise

Contract Period This contract runs for 3 years Charges Each school’s individual indicative charge will be notified in December based on known square meterage and other considerations. *These measurements will be confirmed at the time of agreeing the final SLA. **For new entrants to the service prices are subject to TUPE reconciliation and enhanced staff benefits. Service Charge Schools that have been expanded will

be subject to an increased charge in line with increased sq.m

Prices are based on the building square metre measurements using BICs standard productivity rates.

Standard price per sq.m £9.90

Please note, where there are additional or complex requirements the price per sq.m will be adjusted to accommodate and allow for additional cleaning resources should that be required.

Prices are based on National Living Wage and include the increase to £7.83 in April 2018

Where staff have increased pay (over National Living wage) and benefits i.e. LGPS pensions, prices will be adjusted accordingly

Management Charge The management charge will be

charged at 7% of the service fee.

Contact Details FM Client Services Manager: Desmond Okechukwu 020 8424 1809 07927 548552 [email protected] For general complaints, queries and information: Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Testing of Cookers, Catering & CDT Equipment This Service Agreement provides a comprehensive contract support service for the annual safety check of cookers, catering equipment and fixed machinery and equipment within resistant materials areas in accordance with Health & Safety Regulations. The service will be undertaken by appropriately qualified contractors under the management of the Facilities Management Contractor. Maintenance Support Services Appointment of a recognised and suitably

qualified contractor.

The Contractor will provide fully trained staff to carry out the safety checks in accordance with BS4163-2007 and PUWER Regulations 1998 and COSHH regulations 2002.

Performance Standards. Gas Cookers will be certificated by Gas

Safe engineers

Electrical Cookers will be certificated in accordance with BS7671-2008

Microwave ovens will be tested for electrical safety and microwave emissions in accordance with BS EN60335/2/25/2002

Science Laboratories Inspection and certification to include testing of gas pipework carcasses and operation of all valves, gas taps, gas guard system and pressure leak detection systems in accordance with Gas Safety & Use Regulations.

Fume cupboards will be certificated in accordance with COSHH regulations 2002 Reg 9.1 and HSE Cop HSG54/37.

CDT Rooms – Equipment includes D & T fixed machinery, pottery kilns, potters wheels, pugmills, heat treatment equipment.

Annual service, routine lubrication and adjustments together with minor repairs (not including repairs for which material or components are required, these being subject to quotation for necessary repair.)

Electrical safety checks, certificate of inspection, gas safety checks for heat treatment equipment

School Responsibilities Provide reasonable access to the premises to allow the contractor to carry out their work. Contract Period This contract runs for one year from 1 April 2018 to 31 March 2019 Charges Service Charge - see attached table

Management Charge – 10% of service charge

Minimum order charge of £115 per establishment

Contact Details Desmond Okechukwu FM Client Services Manager 07927 548552 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Food Tech Appliances:

Dual fuel Cookers Each £50.50

Electric Cookers Each £22.00

Extraction Hood Each £26.00

Microwaves Each £17.00

Commercial Main school Kitchens

Gas appliances Each £82.00

Electrical appliances Each £38.00

Commercial microwave Each £27.00

Commercial vent / IAQ Per Kitchen £269.00

CDT Equipment Electric Server Cupboards Each £38.00 DT Machinery - Senior Per School £486.00

LEV Per School £382.00

Kiln Each £82.00

Science Lab gas check Per Lab £45.00

Fume Cupboards Each £45.00

Minimum Order charge will be £115.00 per School

Management Charge 10%

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Drainage Consultancy and Contractor Services

Service provider Infrastructure Team, Traffic Highways & Asset Management (THAM) Service overview Advice on resolving drainage problems

Drainage design service

Gulley cleansing

Pipe jetting

CCTV surveying

Drainage works installation Procedure Requests for all Drainage related works &

Services should be submitted via a works request form to [email protected]

An acknowledgement will be provided within 2 working days and a full response will be provided within 10 working days, advising of the estimated works cost, fees and timeframe.

The School must acknowledge receipt of the estimate and confirm agreement within 5 working days for the works to be undertaken.

Should additional works and/ or officer time become necessary, the Infrastructure Engineer will notify the School accordingly at the earliest opportunity.

School Responsibilities Ensure adequate access for the

Infrastructure Engineer/ Infrastructure Technician and Contractor at an agreed time and date.

The School must also advise of any known risks associated with the premises.

Ensure that pupils, members of staff and any visitors are prevented from accessing areas where drainage works are being undertaken.

Charges from 1 April 2018 Fees will be based on hourly rates of the officers involved in the service provision (min 1 hour). The involvement of the Team Leader / Deputy Team Leader is not generally anticipated, but some involvement on more complex matters may be required. The first 2 hours of the Team Leader’s time will be free and will cover quality assurance.

Infrastructure Technician £27 per hour

Infrastructure Engineer £35 per hour

Deputy Team Leader £38 per hour

Team Leader £44 per hour

Contact Details [email protected] Tony Donetti Team Leader – Drainage and Infrastructure 020 8416 8347 ext. 8347 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Energy Services Description of Service The SLA responds to increasing global energy prices, managing price risk in a volatile energy market and works to secure highly competitive energy charges. This agreement runs from 1st October 2016 to 30 September 2020 in line with the re-tendering of the Council’s energy supply contracts. This service has been revised to reflect the new mandatory regulations including the Water Deregulation Act 2014, which came into effect from April 2017 and also the new P272 Metering Regulation. P272 Policy will result in sites being migrated from non half hourly meters (NHH) to half hourly meters (HH). To meet this legislation a separate Meter Operator Contract will be required.

Energy Saving Targets The government’s target is to reduce carbon dioxide emissions by 26% by 2020 and 60% by 2050 based on 1990 levels, and increase the use of renewable energy. Harrow has set an overall target to reduce carbon dioxide emissions by 4% a year. Schools account for over 50% of all council emissions and this SLA not only provides low-cost energy but identifies ways of reducing overall usage.

The Service The service provides for procurement of energy and water as part of the council’s centralised energy and water purchasing policy. Responsibility for paying energy and water bills will remain with the schools.

Central purchasing ensures that the cost of your gas, electricity and water is as low as possible. Energy prices are reviewed every six months so that seasonal price variations are taken into account.

Benefits of this approach include: High purchasing volume resulting in

lower prices

Compliance with EU procurement legislation

Reduced overall admin costs

Provision of information to assist energy and water monitoring

Independent checking of bills by the purchasing consortium

Independent assistance with query resolution

Major savings compared to individual agreements

Help with a wide range of energy and water invoices and metering queries for energy and water contracts covered by this agreement. Metering engineering works and installation of new meters need to be arranged by the M&E engineers of the appointed building construction companies.

Energy and Water monitoring. Automatic Meter reading (AMR) has been introduced to all schools, which provide detailed, accurate energy meter readings on a half-hourly basis and helps improve monitoring of consumption and improve the accuracy and reliability of energy billing.

One site visit per year to each school to provide: -

Advice on energy saving initiatives including external funding opportunities and preparing these bids

Simple advice on renewable energy, Feed-in-Tariffs etc.

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Advice on energy saving schemes where significant savings can be obtained by a comprehensive whole building approach. Up front investment is repaid from the resultant savings in energy bills.

This will include full project management (at a project management fee of 10%) and procurement of the services via contractors on the Council’s framework

Delivers/covers new statutory requirements and regulations relating to energy efficiency and carbon emissions.

Display Energy Certificates (DEC) – there is a statutory requirement for all public buildings to display their energy efficiency rating. The SLA includes the procurement and administration of the process. Contract payments for the survey and production of the DEC certificate will be charged separately – at cost (Max £100 for the DEC renewal and £250 - £300 for a new site.

Preparation, calculation and reporting of annual carbon footprints for Green House Gas (GHG) reporting.

Help with water supply contracts, invoice management, metering and water saving projects.

Performance Standards Office hours are 9:00 to 17:00, Monday to Friday.

Answered within working days

Simple queries Up to 3 days

Bill queries Up to 7 days

Complex queries Average 30 days

Charges

Energy and Water SLA 2018-19

Charging Band

Energy Water Energy & Water

Band A Infant or Junior

£634 £76 £710

Band B Primary

£1,387 £97 £1,484

Band C High

£1,703 £119 £1,822

Band D PFI

£925 £97 £1,022

Additional Services will be charged on an hourly basis of £60 per hour (optional) Contract Period This is the third year of a 4 year agreement from April 2016 to 30 Sept 2020 Contact Details [email protected] Helpline Priti Vagadia 020 8736 6014 Reena Govind 020 84241020 Saeed Atlas Energy Team Manager 020 8424 1030 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6810 [email protected]

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Fire Safety Inspections This Service Agreement provides a comprehensive contract support service for the inspection, maintenance, testing and recharging, as appropriate, of fire extinguishers, blankets, hose reels etc. The service will be undertaken by appropriately qualified contractors under the management of the Facilities Management team. Fire safety inspection will be carried out by the FM provider who has also provided a range of social value offers (work placements, apprenticeship etc.) for schools.

The Service: Appointment of a recognised and suitably

qualified contractor. The Contractor will provide fully trained Fire Extinguisher Service Engineers to carry out the main annual service visit, inspection testing and recharging fire extinguishers on site to meet the requirements of British Standard BS 5306-3:2009.

Programming of the annual service visits to comply with British Standards.

Prompt response to queries relating to the fire extinguisher service.

Performance Standards Practice standards reflect codes of

conduct and standards published by the Institute of Fire Engineers and British Standard Institute.

Contractors’ staff are recruited and trained to the relevant national standards

School Responsibilities Please contact us if you have changes to

your building or use and we can arrange an updated Fire Risk Assessment for your school

Provide reasonable access to the premises to allow the Fire Safety contractor to carry out work.

Exclusions This service will exclude replacement of fire extinguisher / equipment or additional signage. The schools will be able to purchase these additional items at very competitive prices.

Contract Period This contract is for one year 1 April 2018 to 31 March 2019 Charges In order to provide fair and accurate

pricing, charges for the Fire Safety Service will be based upon the number of items of extinguishing equipment on the site.

Prices for replacement or additional extinguishers, brackets, signs, etc. will be available on request.

Service Charge – see attached table

Management Charge will be 10% of the service charge

Contact Details Desmond Okechukwu FM Client Services Manager 020 8424 1809 07927 548552 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6810 [email protected]

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Fire Safety SLA

Annual extinguisher service per unit £7.88

Annual fire blanket service per unit £2.63

Call out rate per hour £25.53

Refill New (inc. disposal)

Water 6/9L £14.37 £37.35 Hydrospray 6/9L £33.52 £49.85

Foam AFFF 2L £14.37 £26.20

Foam AFFF 3L £18.43 £40.06

Foam AFFF 6L £18.43 £49.85

Foam AFFF 9L £19.78 £51.20

Wet chemical 6L £63.70 £126.88

CO2 2kg £16.87 £38.70

CO2 5kg £27.22 £77.55 ABC Dry Powder 1kg £13.98 £19.11 ABC Dry Powder 2kg £18.42 £23.16

ABC Dry Powder 3kg £22.83 £31.88



Fire Blanket 1mx1m N/A £12.01

Fire Blanket 1.1mx1.2m N/A £14.71

Fire Blanket 1.8mx1.2m N/A £20.25

Supply and fit fixing bracket £5.73

Photoluminous extinguisher ID sign £3.77

Horn for 2kg CO2 £8.63 Horn and hose for 5kg CO2 extinguisher £18.09

Hose Reels POA

Fire Risk Assessment POA

Sprinkler Systems POA

NB Management charge will be 10% of service charge

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Grounds and Playing Field Maintenance Grounds maintenance provision for grass, plant, shrub and hedged areas as well as sports pitches and hard surfaces. We aim to support schools in maintaining tidy, clean and safe grounds. The team offers a high level of maintenance to schools.

The Council now offers a higher standard of maintenance with improved customer service as well as landscaping advice as required. The grounds maintenance team is also complemented by professional Arborists from our Trees Service.

Harrow Council will match your current Grounds Maintenance price and offer a further discount of 5% on your current contract to any school buying into this years SLA. The Council aims to never be beaten on price for this service so please request quotations and find out the latest offers.

The benefits to schools include: Grounds that reflect the high quality

standard of their immediate environment. Positive impact on all visitors

and users of the school through a strong initial impression of the location.

Opportunity to link it with other efforts to reduce vandalism and anti-social behavior.

Increase cleanliness by not having `dropped' grass in formal areas being transported into buildings.

Improved education of pupils by reinforcing care of facilities and environment within which they operate.

Pleasant and constantly well maintained grounds that should have a positive impact during Ofsted inspections, even when carried out at very short notice.

Reducing the likelihood of injury or harm by removing cut grass clippings, making divots and uneven ground more visible and collecting litter and hazardous objects.

Increasing the capacity to recycle green material and grass clippings.

Grounds Maintenance Service ‘Cut and collect' grass cutting to all

formal areas in relation to grounds facilities

`Cut and drop' grass cutting in all other areas

Regular grass cutting to maintain appropriate quality and length on a desired cycle of 15 working days in peak growing conditions

Regular interim grounds care and maintenance for all borders, hedgerows and other areas

All horticultural features will be maintained to a high standard so their full amenity and aesthetic potential is realised.

Leaf clearance on a three weekly cycle (October – January).

Maintenance of ponds and watercourses. Maintenance of football pitches and other

sports facilities as required, providing facilities which are suitable and safe for play.

A special `Cut and collect' service for pitches and other areas for School Sports Day, Annual School Fete or other special occasions.

Providing landscaping and grounds maintenance advice.

Hard surface weed control undertaken during the summer holiday period.

Maintaining regular liaison with Head teachers and Premises Managers.

Monitoring compliance with all relevant Health and Safety regulations and legislation.

Ancillary Services A partnership approach with the school

to introduce, where appropriate, new and innovative initiatives in relation to the service provision.

Additional works such as seasonal planting, additional pruning and ad-hoc sports markings may be procured at an agreed price, dependent on hours, materials and other resources required.

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Additional Services These services can be procured by any school as stand alone items or together with the main Grounds service. Play Equipment Inspection and Maintenance Quarterly operational inspections carried

out by an appropriately accredited member of staff.

Checking in detail the condition of the equipment and identifying wear and tear.

Small minor repairs can be undertaken at the time of the inspection without additional charges.

Each inspection is followed by a defect report and appropriate certificate

Repair quotes or professional advice provided in liaison with site supervisors.

Annual Independent Engineers inspection with report.

Assistance to remove Fly tipping Removal and disposal of dumped

rubbish Graffiti removal Our bespoke graffiti unit can clear graffiti

from most surfaces using a low pressure cleansing system

Mechanical Sweeping Mechanised sweeping of larger areas,

hard surfaces and roadways. Service Standards Maintain a staffed office to receive your

calls from 9.00 to 18:00 Mon-Fri, with a messaging service to our Duty Manager for out of hours requests

Responses within the same day and visits in 24 hours

Safety Standards Pesticides - No spraying work of any

kind shall take place in Education Premises during term time unless an agreement has been made with the Premises Manager.

General - We will ensure that work is carried out in a safe and efficient manner which puts no one at risk and is considerate to the environment in which the work is being carried out.

Environment - All work carried out will be in accordance with appropriate Environmental legislation in order to protect and enhance the valuable natural aspects of the grounds.

Contract Period This contract will run for 1 year from 1 April 2018 to 31 March 2019.

Charges Charges are based on the actual area of grass, sports white-lining and maintenance, horticultural features and beds to be maintained in each individual school. In order to encourage schools to join the SLA the council will price match and discount by a further 5% your current contract price.

Additional Service Charges

Play equipment service per annum £679

Mechanical sweeper ½ day £243

Mechanical sweeper 1 day £422

Fly tip removal ½ Tonne £126

Graffiti removal M2 £29.50

0 Contact Details For new enquiries contact: Gary Martin 020 8424 7600 [email protected] For existing contracts contact: Ray Fox – Team Leader 07715 160 958 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Gym Equipment Inspection This Service Level Agreement offers comprehensive administrative support for the annual inspection and maintenance of gymnasium equipment, to ensure that it is kept in fully safe condition, as recommended in British Standard 1992; Part 1: BS5696 Part 3, and in the recommendations of the British Association of Advisers and Lecturers in Physical Education and Department of Education and Skills. Maintenance should also reduce the necessity for replacement of worn out equipment. The SLA covers inspection for safety purposes. The repairs and general maintenance of the equipment is a separate requirement, however we will procure that and manage the works on your behalf. Performance Standards Ensure compliance with all relevant Health and Safety regulations and legislation. Support Team Responsibilities Administer the central contract on behalf

of the school

Prepare quotations, agree and process payments and variations

Provide advice and assistance through a team of Harrow employed Monitoring Officers

Provide inspection report certificates to schools

School Responsibilities The school will provide access to

premises and all gymnasium equipment and will sign completion documents. Inspection service will be booked in advance with the school

Where Infant and Junior schools share buildings on one site, both schools are deemed to have jointly adopted the SLA

Inspection service charge does not include the actual repairs of replacement

Contract Period These charges are for the period 1 April 2018 to 31 March 2019

Charges Inspection Charges - based on the school’s square meterage as below:

Up to 3,000 sq.m £141.00

3.000 to 5,000 sq.m £257.00

Over 5,000 sq.m £536.00

There will be additional inspection

costs for sites that require testing of exercise equipment such as exercise bikes, cross trainers etc.

Management Charge -10% of the service charge Contact Details Desmond Okechukwu FM Client Services Manager 020 8424 1809 07927 548552 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Highways The Traffic Highways and Asset management team provides advice on and management of works related roads, footpaths and external lighting provisions within the footprint of the school. Service provider Infrastructure Team, Traffic Highways & Asset Management (THAM) Service overview Playgrounds - Construction, resurfacing and marking of hard play areas. Access Roads and Pathways - Construction, resurfacing and marking of these areas. Play equipment - Provision and installation of play equipment and safety surfaced areas for play equipment. Fencing Works - The supply and installation of all types of fencing. External lighting - The design and installation of lighting for external areas. Procedure Requests for general works & Services

should be submitted via a works request form to the [email protected]




School Responsibilities Ensure adequate access to the Officer

and Contractor at an agreed time/ date.


The school shall ensure that pupils, members of staff and any visitors are prevented from accessing areas where works are being undertaken.

Charges from 1st April 2018 Fees will be based on hourly rates of the officers involved in the service provision (min 1 hour). The involvement of the Team Leader / Deputy Team Leader is not generally anticipated, but some involvement on more complex matters may be required. The first 2 hours of the Team Leader’s time will be free and will cover quality assurance. Infrastructure Technician £27 per hour

Infrastructure Engineer £35 per hour Deputy Team Leader £38 per hour


Contact Details [email protected] Antony Durke Team Leader – Highways & Asset Management 02084247644 ext. 7644 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Hire of Hand Dryers This Service Level Agreement offers comprehensive administrative support to the operation of the central contract for the hire and maintenance of hand dryers. This framework gives schools the opportunity to purchase these services at best value framework prices which are considerably lower than normal market rates. This framework arrangement is only open to public bodies. Benefits of the Service Administer the central contracts on

behalf of the school

A team of Monitoring Officers will monitor performance and be available for support and advice

Prepare, agree and process payments and variations

Provide advice and assistance in resolving any difficulties with the services

Performance Standards Ensure compliance with all relevant Health and Safety regulations and legislation. School Responsibilities The school will sign completion

documents for the hand dryer maintenance


Provide reasonable access to the premises to allow the contractor to carry out their work.

Contract Period This contract will run for one year from 1 April 2018 to 31 March 2019

Charges Charges below are for an annual price

per dryer

Management charges are 5% of the annual charge

Annual Unit Price £52.80

Management cost per dryer £2.64

Prices based on: White Cannon Air Rapide Handdryer

Contact Details Desmond Okechukwu FM Client Services Manager 020 8424 1809 07927548552 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Key Holding/Alarm Response Contract This SLA provides key holding and response service in the event of an alarm activation between 7pm and 7am weekdays, weekends and bank holidays.

The key holding service operates in accordance with BS 7984:2008. All response security officers will be Security Industry Authority (SIA) licensed which includes a DBS check.

The Service: In the event of an alarm activation a

security patrol officer will attend the school site and liaise with the police.

Where possible, the building will be searched.

Administer the key holder / alarm response service contract on behalf of the school

Outside of these hours, security will contact the next available key holder (normally your caretaker).

Security will provide alarm activation and incident reports to the school

School keys will be kept securely in accordance with BS 7984:2008. Keys are available 365 days/24 hours a day.

School Responsibilities Ensure all doors are closed and locked

and that all windows are secured at the end of each day.

Provide all necessary premises keys and alarm instructions.

Ensure that the Key Holding Information is up to date and complete

Ensure that the alarm monitoring company is notified of the keyholder response contact details (ENGIE help-desk)

Contract Period This contract runs for one year from 1 April 2018 to 31 March 2019 Charges

Key Holding £246 per annum

First hour response £38

All additional hours £27

Contact Details Desmond Okechukwu FM Client Services Manager 020 8424 1809 07927 548552 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Personal Hygiene Units The Service Level Agreement offers comprehensive administrative support to the operation of the central contract for personal hygiene units and clinical waste disposal. It gives schools the opportunity to purchase these services at best value framework prices which are considerably lower than normal market rates. Performance Standards Ensure compliance with all relevant


Benefits of the Service Administer the central contracts on

behalf of the school

A team of Monitoring Officers will monitor performance and be available for support and advice



School Responsibilities Sign completion documents.


Provide reasonable access to the premises to allow the contractor to carry out their work.

Charges Service Charges -to simplify charges we

will provide you with an annual price per unit – see attached table

Management Charges will be 5% of the service price

Contract Period This contract runs for 1 year from 1 April 2018 to 31 March 2019


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Product Description Unit

Charge Management Charge 5%

Total

£ £ £

240L Clinical Waste Trolley 113.57 5.68 119.25

240L Tiger Bag Trolley Package 539.45 26.97 566.42

60 Litre Medical Unit 111.30 5.57 116.87

Auto Lid Feminine Hygiene Unit 14.76 0.74 15.50

Cannon Compact Fem Hyg Unit 59.05 2.95 62.00

Clinical Unit 60 Ltr (Orange) 42.02 2.10 44.12

Concept Hygiene Unit 14.76 0.74 15.50

Ctah Spray Frag Unit White 75.53 3.78 79.31

Medium Grey Clinical Unit 65 L 42.02 2.10 44.12

Medium Medical Unit 27.83 1.39 29.22

Milliken Standard Solution Dyed 0.00 0.00 0.00

Package Tiger Bag Disposal Svc 0.00 0.00 0.00

Sharps Unit 1 Litre 21.58 1.08 22.66

Sharps Unit 5 Litre 48.26 2.41 50.67

Slimline Hygiene Unit 4 weekly 14.76 0.74 15.50

Slimline Hygiene Unit 2 weekly 29.53 1.48 31.01

Slimline Hygiene Unit weekly 59.05 2.95 62.00

Slimline Hygiene Unit monthly 13.63 0.68 14.31

UB Ext svc Group E per Tiger Bag 113.57 5.68 119.25

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Pest Control and Dog Warden Service Harrow Council’s Pest Control Service is an in-house service provided by fully trained, qualified and competent officers, in line with the requirements of the Control of Pesticides Regulations 1986 (as amended) and Health and Safety at Work etc. Act 1974. All activities are properly risk-assessed and appropriate safety information and records are provided and kept onsite. All of our Pest Control Officers are DBS checked and also members of Basis Prompt, which is an industry led registration scheme to ensure that professional pest technicians are properly trained, have achieved the required level of competence, and invested time in keeping their knowledge and skills up to date. Harrow Council Pest Control Service is also a member of the National Pest Technicians Association (NPTA) The team have close links with the Environmental Health, Health and Safety and other services within Harrow Council and so can help co-ordinate actions and responses in relation to pest control issues, when appropriate. The team can provide both short term and long term solutions to pest control issues along with free identification, advice and guidance as necessary; helping to ensure schools are pest free and meet their statutory duties and legal obligations. All contracts are tailored to suit the individual needs of the school and a dedicated and experienced Pest Control Officer is allocated to all contracts.

Description of Services Standard Pest Control Contract – rats and mice Telephone advice and guidance on a

comprehensive range of pest control issues.

Dedicated PC Officer with mobile phone contact available for advice and assistance during normal working hours.

Onsite advice and guidance with respect to pest prevention and pest proofing to prevent recurrence.

Provision of information on health and safety in relation to any pest infestations or treatments carried out.

Permanent bait boxes installed internally and externally as necessary and in ‘hotspots’ of activity

6 monitoring site visits per annum for rat and mouse activity.

Follow-up treatments associated with monitoring visits included.

Additional visits/treatments on complaint basis included in between monitoring visits.

Appointments and treatments arranged for outside of school hours as necessary (pre and post pupil arrival)

All labour, materials and equipment included.

Contract folder provided and left onsite which is updated after each visit.

All safety documentation provided and left onsite with contract folder.

Pest proofing also available.

Enhanced Pest Control Contract – rats, mice, wasps, ants, fleas etc. As above with Standard Contract plus

Treatment for wasps inside and outside school buildings, flies, ants and other insects inside school building only included.

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One off Pest Control treatments See Charges below or price available on

request and/or following survey.

Free surveys carried out in relation torequired treatments.

Dog Warden Service Free advice on dog related issues

affecting the school.

Free collection of stray dogs.

School Responsibilities To provide a contact within the school for

the Pest Officer and who can allowaccess to all areas of school asnecessary e.g. site supervisor.

Provide access to all areas as necessaryin relation to treatments. Ensure that allmembers of staff comply with anyrequirements of the pest officer withrespect to any treatment carried out andthat all health and safety requirementsare complied with.

Report any infestations as soon aspossible so that treatment can be carriedout.

To prevent pest infestations wherepossible by good management,particularly of high risk areas e.g. binstores.

Report any concerns or issues withrespect to any treatment immediately tothe allocated pest officer or contactnumbers below.

Contract Period This contract runs for 1 year from 1 April 2018 to 31 March 2019

Charges

Pest Control

Standard Service £655.00

Enhanced Service £759.00

One off treatments POA

Surveys Free

Additional Charges

Wasps £84

Other insects £POA

Pest proofing £POA

Contact Details All enquiries relating to service provision or treatments can be discussed with your dedicated Pest Control Officer.

Alternatively please contact:

Harrow Pest Control Service 020 8424 7666 [email protected]

Alan Whiting Waste Service Commercial Manager 020 8424 1507 [email protected]


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Portable Appliance Testing (PAT) This Service Agreement provides a comprehensive contract support service for the annual testing of portable electrical appliances in accordance with Health & Safety Regulations. The service will be undertaken by appropriately qualified contractors under the management of the appointed Facilities Management Contractor.

Maintenance Support Services Appointment of a recognised and suitably

qualified contractor. The Contractor willprovide fully trained staff to carry out theannual testing of portable electricalappliances.

Programming of the annual service visitsto comply with Health & Safety legislation.

Performance Standards Contractors’ staff are recruited and trained to the relevant national standards.

School Responsibilities Provide reasonable access to the premises to allow the contractor to carry out their work.

Contract Period This contract is for 1 year from 1 April 2018 to 31 March 2019

Charges Service Charge -to ensure accuracy,

charges are based on the assets thatrequire testing per school and prices willbe provided on request.

Management charges will be 10% of theservice charge

Contact Details [email protected] 0333 800 4600 Ext 2552

Desmond Okechukwu FM Client Services Manager 020 8424 1809 07927 548552 [email protected]


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School Patrol Service The school patrol service exists to ensure, as far as possible, the security of all school buildings. Patrols include the inspection of the site curtilage, entrances, side walkways and the exterior of all buildings. Service All patrols will be carried out in

accordance with the specification.

Patrols will be carried out between 6 pm and 12.00 midnight during school term time, and 4pm and 12.00 midnight at weekends, bank holidays and weekdays during school holidays.

Security patrols will be carried out twice a week (one at the weekend).

Premises, which in the opinion of the Parking Services Team Leader have a greater security risk, can be patrolled on a more regular basis.

On each visit the patrol will visually check all external doors for irregularities, visually check all ground floor windows and all other windows for irregularities e.g. open, broken etc.

Cards are left at each site confirming the patrol visit. Where necessary, patrols will notify Civic Centre Security who will notify the emergency services or the premises manager/ key holder should the need arise.

Should you require additional visits or the assessment of the greater security risk is high indicating extra visits, we can carry these out for an additional charge.

Should information or intelligence become available that would assist the Security Service monitoring of the school premises, this should be provided to Security Services without delay.

School Responsibilities To ensure all doors are closed and

locked at the end of each day

To ensure all windows are secured.

To ensure that alarm companies are provided with up-to-date contact details of 1st 2nd and 3rd named key holders

To ensure that Security Services are notified of any security changes eg supplying keys if padlocks are changed or providing security codes where key pad entry points have been installed

Contract Period This contract will run for one year from: 1 April 2018 to 31 March 2019 Charges

£1,703 Per annum per school site

£42 Additional visits

Contact Details Ian Slaney 020 8736 6240 [email protected]


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Traffic & Road Safety The Traffic Highways and Asset management team provides advice on and management of works related roads, footpaths and external lighting provisions within the footprint of the school. Service provider Infrastructure Team, Traffic Highways & Asset Management (THAM) Service overview Design of internal car parking layouts - The design of internal school car parking areas to maximise parking space.

Design Cycle / Scooter storage space - The design of cycle / storage areas to maximise usage and internal space

Bespoke road safety campaigns - To design and implement specific road safety needs tailored to individual schools

Ad hoc Traffic / highway advice - The provision of advice on traffic or highway related matters

Design of internal way finding - Design of signs within the school grounds to assist with way finding

Entrances from the school onto the public highway - The design of access points onto the public highway to make them safer Procedure Requests for general works & Services





School Responsibilities Ensure adequate access to the Officer and

Contractor at an agreed time/ date.


The school shall ensure that pupils, members of staff and any visitors are prevented from accessing areas where works are being undertaken.

Charges from 1 April 2018 Fees will be based on hourly rates of the

officers involved in the service provision (min 1 hour). The involvement of the Team Leader / Deputy Team Leader is not generally anticipated, but some involvement on more complex matters may be required. The first 2 hours of the Team Leader’s time will be free and will cover quality assurance.

Infrastructure Technician £27 per hour

Travel Planner £31 per hour

Infrastructure Engineer or Road Safety Officer

£35 per hour

Deputy Team Leader £38 per hour


Contact Details [email protected] Barry Philips Team Leader – Traffic & Parking Management 020 8424 1649 ext. 2649 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Tree Services This SLA complements the Grounds Maintenance SLA .The Council has employed professional Arborists to manage Harrow’s trees and also engaged a Tree Service contractor who has offered significant value for money due as the company also owns a nursery and is able to provide trees at reduced costs. The Council wants to make this service available to schools and pass on the economies of scale and benefits it has negotiated under the contract. Service provider Infrastructure Team, Traffic Highways & Asset Management (THAM) Service Overview Tree Advice & Inspections - The provision of arboricultural advice / inspections for trees within school grounds; annual inspections and risk assessments

Tree Maintenance Works - The provision of arboricultural maintenance works for trees within school grounds

Emergency Tree Works - To respond to emergency arboricultural situations such as fallen trees as required

Tree Planting - The provision of tree planting advice, species selection; supply and planting

Digital Mapping - Creation of digital record of all trees within school property Emergency Works The School should contact the area

Arboriculture Officer directly who will take the necessary action to ensure works are undertaken as soon as possible, within the day of notification.

Upon completion of the works the School will be notified of the cost of the works and must raise a retrospective works request within 5 working days.

Procedure Requests for general works & Services


A response will be provided within 5 working days, advising of the estimated works cost, fees and timeframe.

Should additional works and/ or officer time become necessary, the Tree Officer will notify the School at the earliest opportunity.

School Responsibilities Respond to quotations provided within 5

working days

Ensure adequate access to the Tree Officer and Contractor at an agreed time/ date.


Ensure that pupils and members of staff and any visitors are prevented from accessing areas when works are being undertaken.

Charges from 1 April 2018 Fees will be based on hourly rates of the officers involved in the service provision (min 1 hour). The involvement of the Team Leader / Deputy Team Leader is not generally anticipated, but some involvement on more complex matters may be required. The first 2 hours of the Team Leader’s time will be free and will cover quality assurance. Arboriculture Officer £27 per hour Deputy Team Leader £38 per hour


Contact Details [email protected] Tony Donetti Team Leader – Drainage and Infrastructure 020 8416 8347 ext. 8347 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Waste and Recycling Service

Harrow Council’s Waste Services team can offer schools a professional and customer friendly waste and recycling collection service. We offer flexibility to tailor services to your needs and can offer you a range of charges and discounts that match or better your current costs and financial forecasting. Diverting waste from landfill by maximising recycling and minimising the amount of waste that you produce are not only important for the environment but also a way of controlling the money you spend on waste collection each year. We prioritise recycling, dispose of recyclable materials responsibly and can offer you professional advice on recycling and waste minimisation. . We offer customer care arrangements that provide you with direct contact to the trade waste team, clear and detailed service standards and performance monitoring arrangements. Our range of services will help ensure our customers are receiving a ‘total waste management service’ – helping them to comply with their corporate and social responsibilities (CSR) at market leading prices. We aim to never be beaten on price and welcome the opportunity to prove this. *Please have a look at our price match offer for schools that sign up for 3 years. Service overview We will provide you with the following: Scheduled, and ad hoc, waste and mixed

recycling collections;

Professional recycling and waste minimisation advice, guidance and educational programmes;

Bulky waste collections;

Duty of Care Waste Transfer Notices;

A variety of lockable waste container sizes;

Confidential waste

Food Waste collection and disposal

Full and detailed invoices; What you can expect from us: Consistently reliable service

All bins will be returned to the agreed collection points;

Equipment used will be clean and well maintained;

Full and detailed invoices;

Staff will wear Council uniform and conduct themselves in line with Council policy with customers and each other;

All enquiries will be responded to within 1 working day;

All site visit requests will be carried out within 3 working days;

Contract amendments will be processed within 2 working days;

Direct contact to Trade Waste Team

All requests for bulky waste collections will be processed within 2 working days; and,

If we encounter access problems to your premises and are unable to collect, we will inform you and return the following day.

Confidential Waste Key features: Our confidential waste collections are

carried out internally so you know staff are properly vetted;

The waste is destroyed (shredded) using an approved high quality shredder;

We will provide you with a free 240L securely locked bin;

Weekly, fortnightly or monthly collections offered - flexile arrangements to suit your needs

We offer market leading prices and will match any of our competitors.

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Please note: Only paper waste can be deposited in a confidential waste bin(s) and not any other material. All bins should be stored on a flat service and our operative(s) must have easy and safe access. Food Waste Service Key features: 140L & 240L bins free of charge; Weekly collections Free internal food waste caddy provided

with every external bin.

Period of Agreement For all our waste services we offer flexible collection arrangements based on your needs: 1 & 3 year agreements;

All 3 year agreements will include a price

match guarantee, so every year we will ensure you are getting the best possible market price.

All year round collections. *Price Match Offer – New We will beat our competitors if our current prices are higher. We will match any annual quotes offered by our competitors. *In order to ensure this offer is valid we will contact the supplier or/and request to see any quotes in writing. Contract Period This contract will run for one or 3 years from: 1 April 2018 Charges and discounts We are offering schools discounts on our standard charges to offer a more competitive price. Combination discount contracts e.g. price discount of 5% if you buy more than one type of waste service plus another environmental type service such as – Pest Control or Ground maintenance. Charges Charges are made on a per lift basis and cover both collection and bin rental costs:

Waste type Container

size Cost per

collection litres £

General Waste

240 7.80360 8.50660 8.50

1100 8.50

Mixed recycling

240 5.05360 5.05660 5.05

1280 5.05 Commercial Food Waste Collection Container size Cost Per collection

140L £7.11 240L £11.80 Confidential Waste Service Cost per Collection £8.33 Bulky Waste Collection

Recyclable and Non-recyclable Cost

Up to 4 items £35.00

Up to 8 items £55.00

Up to 12 items £75.00 *Please note prices are reviewed every year and may increase. We will only increase prices to reflect increases in inflation, disposal costs or direct operational costs. We will ensure the SLA’s are updated no later than January each year. Contact Details Trade desk: 09.00-17.00 020 8736 6762 [email protected] Arpin Miah Trade Waste Manager 020 8736 6261 [email protected] Alan Whiting Waste Service Commercial Manager 020 8424 1507 [email protected] Wendy Goodman Head of Commercial Transactions & Processes 020 8736 6775/6810 [email protected]

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Window Cleaning This Service Level Agreement offers comprehensive administrative support to the operation of the central contract for window and glass cleaning. Facilities Management have retendered this contract to test the market and ensure value for money. Facilities Management will carry out independent inspections of window cleaning throughout the contract period, with a view to ensuring a quality service Window cleaning is based on a rate per square metre and two cleans per annum, with additional cleans provided at a cost

Performance Standards Ensure compliance with all relevant


Carry out ad hoc inspections of window cleaning

Support Team Responsibilities Administer the central contracts on behalf

of the school



Advertise for, evaluate and select suitably qualified contractors, including financial appraisal, references, insurances, etc.

School Responsibilities The school will sign completion

documents for the window cleaning contract.


Contract Period This contract runs for one year from: 1 April 2018 to 31 March 2019

Charges Charges vary for each school and a visit can be arranged to calculate the cost. Where a school currently receives the service the service charge will be sent to them in December 2017

Service charges indicative costs are based on building square metre measurements at £24.60 per 100 square metre, per clean. Based on 2 cleans per annum the charge will be £49.20 per 100 square metres. Management charges are based on service charge and priced at 10% of service delivery.


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Appendix A

Guidance Note on Insurance and Indemnities Where schools enter into contracts with external service providers it is important to clearly understand the conditions applicable to the contract and define exactly what will be provided. Schools must not accept service provider’s standard contract conditions as these may attempt to limit the service provider’s liabilities, increase the school liabilities, or both. In either case the school could be exposed to significant uninsured losses as a result. To avoid such problems the Council’s standard contract terms should be used and you should seek legal advice if the service provider is not prepared to accept these. Schools must ensure that any contractor working on the premises holds adequate Public and Employers’ Liability insurance and the contractor must supply the school with evidence of adequate insurance cover. The level of insurance will vary according to the nature of the works to be undertaken but as a minimum should be no less than £5m for Public Liability and £10m for Employers’ Liability. Additional Professional Indemnity insurance may be required where professional services are being provided. For advice on adequate levels of insurance for specific contracts please refer Karen Vickery, Service Manager - Insurance Manager for guidance.

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Appendix B

Complaints Procedure The partnership between Harrow schools and Harrow Council aims to ensure close collaboration and mutual understanding. In general, this results in good relationships and satisfaction with the service offered to schools, however in some circumstances schools may be dissatisfied with the service provided. In those instances the following procedure should be followed: 1 The school should first contact the service manager listed in the SLA to

see if they can resolve the matter.

2 If the school is not satisfied with the outcome they should contact Karen Vickery, Schools Relationship Manager, who will log the call and investigate the matter.

Tel: 020 8424 1995 Email: [email protected]

3 If the Schools Relationship Manager is unable to resolve the issue the matter will be passed to the Corporate Complaints team whose details are on the web-site

http://www.harrow.gov.uk/info/100004/council_and_democracy/85/compliments_and_complaints

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Service Level Agreement Buyback 2018-19 School: _________________________________________

Service Annual Cost Tick Service Required

Harrow Music Service Requisition form to schools in February 2018

Helix Education Centre Contact Service Provider as required N/A

Admissions (Academies & Free Schools)

Individually priced – see SLA

Catering Prices available on request

Clothing Grant (Academies & Free Schools)

£900 + £25 grant per applicant

Cookery School See SLA for charges

Complaints Management & Mediation

£500

Education Performance Data

Infant - £476

Junior - £775

Primary - £894

High - £977

Educational Psychology Service

6 Sessions - £3240

8 Sessions - £4320

10 Sessions - £5400

If more than 10 sessions are required please specify total number

Emergency Incident Response

Assurance Under 1000 pupils £1296

Over 1001 pupils £1730

Assurance + Enhanced

Under 1000 pupils £1730


Assurance + Premium

Under 1000 pupils £2595


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Future in Mind

£85 per session

Indicate buy in point & number of sessions required

April 2018

September 2018

Health & Safety Service

Standard £6.83 per pupil FTE

Enhanced £8.74 per pupil FTE

Additional Services

HR Services Employee Relations

£43.50 per employee

Special Schools individually priced

HR Services Occupational Health

Occupational Health £18.25 per employee

Employee Assistance Programme £7.80 per employee

HR Services Payroll & Contracts

£96.20 per employee

Special Schools individually priced

Insurance Service (Individually priced – see SLA)

Package A – Property

Package B – Additional Cover

Package C – Motor Insurance

Legal & Governance Service

5 hours - £545

10 hours - £1040

20 hours - £1980

30 hours - £2820

40 hours - £3720

50 hours - £4600

60 hours - £5340

Multi Agency Safeguarding Hub (MASH)

£2.48 per pupil FTE

Minibus Hire Contact Service Provider to book N/A

Postal Bags Service £410

Procurement

1 Year Subscription- £2100 per annum

2 Years Subscription - £1995 per annum

3 Years Subscriptin - £1890 per annum

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School Crossing Patrol Service £5,788 per school site

Schools Financial Support

Core Service- £3675

Bursarial Service - £1500

Out-Borough High Needs Billing – per pupil per annum £100

SFVS Assurance Visit £350

Bankline Bacs payments per annum £220

Voluntary Fund Audit £170

Capita Licence

FMS & SIMS £4.50 - per pupil Primary, Special, PRU & Nursery £5.47 -per pupil High Schools

Maintained schools compulsory charge

Dinner Money £295

Capita Team Charge for Academies that buy the SIMS Support SLA – £0.61 per pupil

Academy schools compulsory charge

SIMS Support

Core Service Core charge + per pupil charge

Consultancy Pack £505 Each pack = 2 x 3 hour visits

_______ packs required

Pay Award Managed Service

Primary £550 /High £850

Key Stage Managed Service

£500 per statutory return (Primary Schools Only)

Indicate Key Stage return(s)

Staff Performance

Primary £500 / High £800

Technical Service - £800 (Academies only)

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Training Academy Contact Service Provider to book N/A

Building Maintenance

3 year agreement

Management charge £1,142 per 1000m2 + Annual costs £5,435/1000 m2 Contact service provider for individual cost

Cash Collection

Option 1 - £1747 (Term time weekly collection)

Option 2 - £52 per collection (Please specify number required)

Cleaning Service

3 year agreement

Service charge £9.90 per m2 + 7% management charge Contact service provider for individual cost

Cookers, Catering & CDT Equipment Testing

Service Charge + 10% Management Fee See SLA for details

Drainage Contact Service Provider to book N/A

Energy Service 4 year agreement 2016 - 2020

Energy Only

Infant or Junior £634

Primary £1387

High £1703

PFI £925

Energy & Water

Infant or Junior £710

Primary £1484

High £1822

PFI £1022

Fire Safety Service Service Charge + 10% Management Fee See SLA for details

Grounds & Playing Field Maintenance

Contact service provider for quote

Play equipment service £679

Gym Equipment Inspection Inspection Charge + 10% Management Fee See SLA for details

Highways Contact Service Provider to book N/A

Hire of Hand Dryers Annual unit cost per dryer £52.80 +

management cost per dryer £2.64

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Keyholding/Alarm Response £246 per annum + call out fees

(First hour £38, thereafter £27 p/h)

Personal Hygiene Units Unit Price + 5% Management Fee

See SLA for details

Pest Control Standard - £655

Enhanced - £759

Portable Appliance Testing Service Charge + 10% Management Fee

Prices on request

School Patrol Service £1703 per school site

Traffic Contact Service Provider to book N/A

Tree Services Contact Service Provider to book N/A

Waste & Recycling (See SLA for charges)

Waste & Recycling One Year SLA

Three Year SLA

Commercial Food Waste

One Year SLA

Three Year SLA

Confidential Waste One Year SLA

Three Year SLA

Window Cleaning Service Charge + 10% Management Fee

Contact service provider for individual cost All services provided to Academies and Free Schools are subject to VAT.

I agree to the purchase of the services indicated above.

Signed:

Headteacher _________________________________________

Date _____________

Chair of Governors _________________________________________

Date ______________

All forms should be sent to the Schools Finance Team, Civic Centre, Station Road, Harrow, HA1 2XY or emailed to [email protected] by Monday 19 March 2018.

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