Submitted byChaithanya reddySaptarshi dharVarun Arvind KaranArunesh prabhuGurpreet

Service blueprint of high end salon

Physical evidence

Make reservation

Enter building

Reception areasound and

tone of voice of employees

building exterior ambience

reception area art, décor, furnishings, music, magazines

Arrive Check for seat availability

Hair cut and other actions

Bill payment

leaveCustomer action

Line of interactionOn stageEmployee actions

Greet/Welcome Process register( token number)

Deliver the hair cut

Process end

Line of visibility

Back stageEmployee actions

Cleaning premises

Washing towels and equipment

Inventory maintenance

Disposal of hair etc

Line of internal interactionsSupport processes

Database management

Customer feed back

Billing system