BUILDING BLOCKS

SERVICE BOT

Slack API

• Oauth 2.0

• Events API

• postMessage

• Interactive Messages

• chat Update

AWS

• Lambda

• API Gateway

• AWS IoT

• Dynamo DB

HIGHLIGHTS

• Server less –Ease of deployment

• Event driven, Stateless – Highly scalable

• Real time User Experience – 3 seconds max

• Secure – Slack Auth + AWS IAM

GOALS

• Best Practices from Slack and AWS

• Robust to handle “Real world scenario”

STEP 1 :

SERVICE ALERT

MQTT Client

aws IoT Rule –Temperature > 33 0 C

Invoke action : Lambda

aws Lambda

Slack Web API postMessage

slack Team

Channel – site-engineers attachment

Enterprise

Software

Provision

aws DynamoDB

Register case AWS SDK DynamoDB

Real time, contextual data

STEP 2 :

VENDOR QUOTES

Site Engineer

responds

“Yes” in chat

Slack call back Events API

aws Lambda

Slack Events API

process Response postMessage

aws DynamoDB

Get session data AWS SDK DynamoDB

Enterprise

Software

Provision

slack Team

Channel – site-engineers attachment

message buttons

STEP 3 :

ENGINEER RECOMMENDS

Site Engineer

responds clicks

“Recommend”

on preferred

vendor

Slack calls via Interactive

Messages

aws Lambda

aws DynamoDB

Get session data AWS SDK DynamoDB

Enterprise

Software

Provision

slack Team

Channel – site-engineers attachment

• Remove message buttons

• Add text

postMessage

Async invoke

chat Update

(with handle of time

stamp)

First response

within 3 sec

slack Team

Channel – buyer attachment

• message buttons

STEP 4 :

BUYER RECOMMENDS

Buyer

• Reviews Engineering

preference

• Clicks “Recommend” on

his preferred vendor

Slack calls via Interactive

Messages

Enterprise

Software

Provision

slack Team

Channel –operations-managers attachment

message buttons

chat Update

STEP 5 :

MANAGER APPROVES

Operations

Manager

• Reviews Engineering

preference and Buyer

preference

• Clicks “Approved” to

place part or

Slack calls via Interactive

Messages

Enterprise

Software

Provision

chat Update

chat

Update

Everyone has visibility to same information !

No copies out of sync !