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Service Business and Productivity Article

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Service Businesses and Productivity* Roger W Schmenner Decision Sciences; Summer 2004; 35, 3; ABI/INFORM Global pg. 333
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Page 1: Service Business and Productivity Article

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Service Businesses and Productivity*Roger W SchmennerDecision Sciences; Summer 2004; 35, 3; ABI/INFORM Globalpg. 333

Page 2: Service Business and Productivity Article

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