Service Gaps and

Need It Now Market

Distribution Market Place

• Bottom Line pressures by Distributor Management• Major Inventory Reductions

– C and D Items Non Existent

• End Customers are reducing Engineering Staff• End Customers reducing “On-hand” Spare Parts• Manufacturers reducing Technical Support Staff• Manufacturers can not stock every combination of

their product to meet demand

NEED IT NOW MARKET

Model

Customer Expectations

Distributor and Manufacturer Ability

to deliverService Gap

Need It Now Market Defined

• Customer has critical needs to keep business running

• Knowledge base of current and vintage equipment

• Customers expect immediate answers

• Solutions, options and alternatives needed

• Hard to find items needed today

• Customers need to hear Yes

All Current Capabilities

• 25 Years Average Experience• $36M Liability Insurance• Meticulous Inspection Procedures• Ability to Offer Solutions• Passion to serve the customer• Our 4 P’s

Peace of MindProducts PerformancePeople