SERVICE GUIDE

AT&T Business Service Guide Page 1 of 113AT&T Enhanced Virtual Private Network Services (Enhanced VPN)

AT&T ENHANCED VIRTUAL PRIVATE NETWORK SERVICES..............................................................7

SERVICE DESCRIPTION........................................................................................................................... 7SD-1. General................................................................................................................7SD-1.1. Geographic Availability.................................................................................7

SD-2. ENHANCED VPN DESIGN AND MANAGEMENT SUPPORT......................................................17SD-2.1. Initial Network-Design Consultation.........................................................17SD-2.2. Initial Installation Support...........................................................................17SD-2.3. Diagnostics and Life-Cycle Maintenance..................................................17SD-2.4. Help Desk Support.......................................................................................18SD-2.5. Problem Severity Code Definitions............................................................18SD-2.6. Customer Responsibilities..........................................................................19

SD-3. ENHANCED VPN SERVICE COMPONENTS / SERVICE CAPABILITIES...................................20SD-3.1. Managed Access Connection......................................................................20

SD-3.1.1. Frame Relay Leased Line Managed Access Connection...........................................20SD-3.1.2. Asynchronous Transfer Mode Leased Line Managed Access Connection.................20SD-3.1.3. DSL Managed Access Connection.............................................................................20SD-3.1.4. Ethernet Managed Access Connection.......................................................................21

SD-4. NETWORK-TO-NETWORK INTERCONNECTIONS (NNI)............................................................21

SD-5. CLASS OF SERVICE..................................................................................................................... 21SD-5.1. Committed Data Rate....................................................................................22SD-5.2. Single VPN Solution......................................................................................22SD-5.3. Multiple VPN Solution...................................................................................22SD-5.4.Ethernet MAC..................................................................................................22SD-5.5. DSL MAC..........................................................................................................22SD-5.6. Network-to-Network Interconnection........................................................22

SD-6. ENHANCED VPN TRAFFIC SEPARATION..................................................................................22

SD-7. AT&T CPE SECURITY..................................................................................................................23

SD-8. COMMUNITIES OF INTEREST NETWORKS................................................................................23

SD-9. ENHANCED VPN REPORTS.........................................................................................................23SD-9.1. Performance Reports...................................................................................23SD-9.2. Network Status Map....................................................................................24

SD-10. ENHANCED VPN FEATURES.....................................................................................................24SD-10.1. AT&T System Network Architecture (SNA) Business to Business Network (Shared Hosted) Option.............................................................................24

SD-10.1.1. SNA Authentication...................................................................................................24

The AT&T Business Service Guide is subject to change by AT&T from time to time. See http://www.corp.att.com/abs/serviceguide/docs/evpn_sg.doc.

2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, and other AT&T product/service names and logos are trademarks and service marks of AT&T Intellectual Property.

This document reflects the Service Guide in effect as of April 30, 2010

http://www.corp.att.com/abs/serviceguide/docs/evpn_sg.doc


SD-10.2. Non-IP Protocol Support............................................................................25SD-10.3. SNMP Access...............................................................................................25SD-10.4. Network Address Translation...................................................................25

SD-10.4.1. Static NAT.................................................................................................................. 25SD-10.4.2. Dynamic NAT.............................................................................................................25

SD-10.5. Enhanced VPN Backup/Resiliency Options.............................................25SD-10.5.1. ISDN Dial Around the Cloud......................................................................................26SD-10.5.2. AT&T-Provided ISDN Services..................................................................................26SD-10.5.3. Customer-Provided ISDN Services............................................................................26SD-10.5.4. Backup/Resiliency Configurations.............................................................................26SD-10.5.4.1. Single Router/Single Access Line and ISDN..........................................................26SD-10.5.4.2. Dual Routers/Single Access Line (Optional ISDN).................................................26SD-10.5.4.3. Single Router/Dual Access Lines (Optional ISDN).................................................27SD-10.5.4.4. Dual Routers/Dual Access Lines (Optional ISDN).................................................27

SD-10.6. Enhanced VPN with Voice over IP............................................................27SD-10.6.1. Enhanced VPN with Voice over IP Definitions..........................................................27SD-10.6.2. Additional VoIP Related Responsibilities..................................................................28SD-10.6.3. AT&T On-Net VoIP PBX Interface Feature Packages 2 through 18.........................28SD-10.6.3.1. AT&T On-Net VoIP PBX Interface Feature Table..................................................29SD-10.6.4. U.S. Off-Net Calling Feature Packages 20 through 48.............................................29SD-10.6.5. Non-U.S. Off-Net Calls..............................................................................................30SD-10.6.6. Survivable IP Telephony Option................................................................................30SD-10.6.7. VoIP on Enhanced VPN Technical Information.........................................................31SD-10.6.7.1. Compatible CPE and PBX Models.........................................................................31SD-10.6.7.2. Automatic Number Identification (ANI)...................................................................31SD-10.6.7.3. Bandwidth Requirements.......................................................................................31SD-10.6.7.4. Call Types..............................................................................................................31SD-10.6.7.5. PSTN Back-up.......................................................................................................31SD-10.6.7.6. Emergency Services Access..................................................................................31SD-10.6.7.7. Access Arbitrage....................................................................................................32

SD-10.6.8. VoIP Equipment.......................................................................................32

SD-11. ENHANCED VPN ORDERING.....................................................................................................32SD-11.1. Enhanced VPN Service Activation Date..................................................32SD-11.2. Moves, Adds, Changes and Disconnects (MACD)..................................33

SD-11.2.1. Electronic Ordering...................................................................................................33SD-11.2.1.1. Authorization..........................................................................................................33SD-11.2.1.2. Electronic MACD Orders........................................................................................33SD-11.2.2. New Service Components.........................................................................................33SD-11.2.3. MACD Conversion Charges......................................................................................33SD-11.2.3.1. MACD Conversion Charges Table.........................................................................34SD-11.2.3.2. Off-Hours MACD Conversion Charges..................................................................37SD-11.2.4. Site Moves................................................................................................................38SD-11.2.5. Termination or Cancellation......................................................................................38SD-11.2.5.1. Termination of a Customer Site.............................................................................38SD-11.2.5.2. Cancellation of Installation Service Order by Customer.........................................38SD-11.2.5.3. Cancellation of Installation Service Order by AT&T................................................39SD-11.2.5.4. Minimum Payment/Contract Periods applicable to Local Carrier (PTT/LSP) Supplied Access Services............................................................................................................39SD-11.2.6. Special Requests.....................................................................................................39

SD-11.3. Billing...........................................................................................................40






SD-11.3.1. Currency Conversion Methods for Service Invoicing................................................40SD-11.3.2. Single End Invoice (SEI)...........................................................................................40SD-11.3.2.1. SEI Limitations and Exclusions..............................................................................41SD-11.3.3. Consolidated Statement Service (CSS)....................................................................41

SD-11.4. American Recovery and Reinvestment Act of 2009..............................41

SERVICE LEVEL AGREEMENTS............................................................................................................42

SLA-1. ENHANCED VPN SLA – GENERAL TERMS..............................................................................42SLA-1.1. Standard Plan...............................................................................................42SLA-1.2. Gold Plan.......................................................................................................42

SLA-2. DEFINITIONS............................................................................................................................... 42SLA-2.1. Qualifying Site:............................................................................................42SLA-2.2.Qualifying Pair:.............................................................................................43SLA-2.3. Disqualified Sites:........................................................................................43SLA-2.4. Qualifying Monthly Charges:.....................................................................43SLA-2.5. Qualifying One Time Charges:....................................................................43

SLA-3. ENHANCED VPN SLAS..............................................................................................................43SLA-3.1. Normal Network Operations SLAs............................................................43

SLA-3.1.1. Enhanced VPN Site Availability SLA.........................................................................44SLA-3.1.2. Enhanced VPN Site-to-Site Latency SLA..................................................................49SLA-3.1.3. Enhanced VPN Site-to-Site Data Delivery SLA.........................................................50SLA-3.1.4. Enhanced VPN Site-to-Site Jitter SLA......................................................................53SLA-3.1.5. Enhanced VPN Network Data Delivery SLA.............................................................53SLA-3.1.6. Enhanced VPN- VoIP Call Quality............................................................................54SLA-3.1.6.1. VoIP Call Quality....................................................................................................54

SLA-3.2. Enhanced VPN On-Time Provisioning SLAs.............................................55SLA-3.2.1. Enhanced VPN On-Time Provisioning SLA – New Site............................................55SLA-3.2.2. Enhanced VPN On-Time Provisioning SLA – Physical and Logical Changes...........55

SLA-3.3. Enhanced VPN Time to Restore SLA for Severity 1...............................56

SLA-4. CREDIT PROCEDURES..............................................................................................................62

SLA-5. SLA EXCLUSIONS...................................................................................................................... 64

SLA-6. SCHEDULED MAINTENANCE PERIODS...................................................................................65

SLA-7. USE OF ALTERNATE SERVICE.................................................................................................66

PRICING.................................................................................................................................................... 66

P-1. ENHANCED VPN PRICING..............................................................................................................66P-1.1. Local Access Charges.....................................................................................66P-1.2. Discounts..........................................................................................................66P-1.3. Charges for Special Construction.................................................................66






COUNTRY-SPECIFIC PROVISIONS........................................................................................................67

CSP-1. ANGUILLA................................................................................................................................... 67

CSP-2. ANTIGUA AND BARBUDA..........................................................................................................67

CSP-3. ARGENTINA................................................................................................................................ 67

CSP-4. ARUBA......................................................................................................................................... 68

CSP-5. AZERBAIJAN.............................................................................................................................. 69

CSP-6. BAHAMAS.................................................................................................................................... 70

CSP-7. BARBADOS................................................................................................................................. 70

CSP-8. BELARUS.................................................................................................................................... 71

CSP-9. BERMUDA.................................................................................................................................... 72

CSP-10. BRAZIL...................................................................................................................................... 72

CSP-11. BRITISH VIRGIN ISLANDS........................................................................................................73

CSP-12. CANADA.................................................................................................................................... 74

CSP-13. CAYMAN ISLANDS....................................................................................................................76

CSP-14. CHILE......................................................................................................................................... 76

CSP-15. CHINA (PEOPLE’S REPUBLIC OF CHINA).............................................................................77

CSP-16. COLOMBIA................................................................................................................................ 80

CSP-17. COSTA RICA.............................................................................................................................. 81

CSP-18. CYPRUS..................................................................................................................................... 81

CSP-19. DENMARK.................................................................................................................................. 82

CSP-20. DOMINICA.................................................................................................................................. 82

CSP-21. DOMINICAN REPUBLIC............................................................................................................82

CSP-22. ECUADOR.................................................................................................................................. 83

CSP-23. EL SALVADOR..........................................................................................................................83

CSP-24. ESTONIA.................................................................................................................................... 84

CSP-25. FINLAND.................................................................................................................................... 84

CSP-26. FRANCE..................................................................................................................................... 84

CSP-27. GEORGIA.................................................................................................................................. 84The AT&T Business Service Guide is subject to change by AT&T from time to time. See

http://www.corp.att.com/abs/serviceguide/docs/evpn_sg.doc.





CSP-28. GERMANY.................................................................................................................................. 85

CSP-29. GRENADA.................................................................................................................................. 86

CSP-30. GUADELOUPE........................................................................................................................... 86

CSP-31. GUATEMALA............................................................................................................................. 87

CSP-32. HAITI........................................................................................................................................... 87

CSP-33. HONDURAS............................................................................................................................... 87

CSP-34. INDIA.......................................................................................................................................... 88

CSP-35. INDONESIA............................................................................................................................... 89

CSP-36. IRELAND................................................................................................................................... 89

CSP-37. JAMAICA.................................................................................................................................... 90

CSP-38. KAZAKHSTAN.......................................................................................................................... 90

CSP-39. KUWAIT..................................................................................................................................... 91

CSP-40. KYRGYZSTAN..........................................................................................................................91

CSP-41. LATVIA...................................................................................................................................... 93

CSP-42. LITHUANIA................................................................................................................................ 93

CSP-43. LUXEMBOURG......................................................................................................................... 93

CSP-44. MALAYSIA................................................................................................................................ 93

CSP-45. MARTINIQUE............................................................................................................................. 93

CSP-46. MEXICO..................................................................................................................................... 94

CSP-47. MONTSERRAT........................................................................................................................... 96

CSP-48. NETHERLAND ANTILLES........................................................................................................96

CSP-49. NICARAGUA............................................................................................................................. 97

CSP-50. NORWAY.................................................................................................................................... 98

CSP-51. PANAMA................................................................................................................................... 98

CSP-52. PERU......................................................................................................................................... 99

CSP-53. PHILIPPINES............................................................................................................................. 99

CSP-54. POLAND.................................................................................................................................. 100

CSP-55. PORTUGAL............................................................................................................................. 100The AT&T Business Service Guide is subject to change by AT&T from time to time. See






CSP-56. QATAR.................................................................................................................................... 100

CSP-57. RUSSIA.................................................................................................................................... 100

CSP-58. SAINT VINCENT AND THE GRENADINES.............................................................................101

CSP-59. SAUDI ARABIA.......................................................................................................................102

CSP-60. SINGAPORE............................................................................................................................ 102

CSP-61. SLOVENIA................................................................................................................................ 102

CSP-62. SOUTH AFRICA.......................................................................................................................102

CSP-63. SPAIN...................................................................................................................................... 102

CSP-64. ST. KITTS AND NEVIS.............................................................................................................103

CSP-65. ST. LUCIA................................................................................................................................. 103

CSP-66. ST. MARTIN (AKA ST. MARTEEN).........................................................................................103

CSP-67. SURINAME............................................................................................................................... 104

CSP-68. SWEDEN................................................................................................................................. 104

CSP-69. THAILAND............................................................................................................................... 105

CSP-70. TRINIDAD AND TOBAGO........................................................................................................105

CSP-71. TURKEY.................................................................................................................................. 106

CSP-72. TURKS AND CAICOS..............................................................................................................106

CSP-73. UKRAINE................................................................................................................................. 106

CSP-74. UNITED ARAB EMIRATES.....................................................................................................108

CSP-75. UNITED KINGDOM.................................................................................................................108

CSP-76. UNITED STATES OF AMERICA.............................................................................................108

CSP-77. UZBEKISTAN.......................................................................................................................... 111

CSP-78. VENEZUELA........................................................................................................................... 113

CSP-79. Vietnam................................................................................................................................... 113






AT&T Enhanced Virtual Private Network Services

AT&T Enhanced Virtual Private Network Services (Enhanced VPN) is a fully managed, global, network-based Customer-Edge-Router-to-Customer-Edge-Router VPN service that utilizes Multi-Protocol Label Switching (MPLS) standards to enable any-to-any connectivity, quality-of-service engineering, Class of Service (CoS) with service level agreements.

The Enhanced VPN Service Guide consists of the following Parts:

Service Description

Service Level Agreements

Pricing

Country-Specific Provisions

Specified portions of the General Provisions and Glossary to the AT&T Business Service Guide apply and are incorporated by reference into this Service Guide. Subject to Customer’s Agreement with AT&T, AT&T may modify this Service Guide. Notice of a change to the Service Guide shall occur upon posting the revised Service Guide to AT&T’s web site, http://www.corp.att.com/abs/serviceguide/docs/evpn_sg.doc, or at such other web site location as AT&T may designate. To obtain notice of changes to the Service Guide, Customer agrees to periodically visit the Service Guide and agrees to be bound by the terms and conditions, service descriptions and other information contained therein.

Service DescriptionSD- GeneralEnhanced VPN is a fully-managed, MPLS-enabled, any-to-any, application-aware wide area networking service providing inherent security, traffic separation and performance features for corporate Intra- and Inter-VPN solutions. Enhanced VPN provides various transport options to connect Customer’s VPN. AT&T provides Enhanced VPN customers initial network design consultation, coordinated installation of AT&T-supplied CPE, network connectivity with engineered CoS, network monitoring and management, e-Servicing (including service and performance measurement reports, MACD ordering, trouble reporting and management) via the AT&T BusinessDirect® Web portal, and Service Level Agreements. Enhanced VPN optional features include the Enhanced VPN VoIP Feature, designed back-up and resiliency options, security support features, Customer designated communities of interest sites (COINS), SNA Business to Business authentication, and other options.

SD- Geographic AvailabilityEnhanced VPN is available as indicated in the Enhanced VPN Service Component Geographic Availability Table below.







Enhanced VPN Service Component Geographic Availability Table

CountryService

AvailabilityVoIP On-Net

VoIP Off-Net

AT&T-Provided

ISDNDSL

Ethernet(ETH)

Customer required to

execute contract with Local Service Provider (LSP)

Notes

ANGUILLA Yes Yes No No No No Yes <NNI >

<ISDN – order>

ANTIGUA AND BARBUDA

Yes Yes No No No No Yes <NNI >

<ISDN – order>

ARGENTINA Yes Yes Yes ICB No Yes No <ISDN – check>

ARUBA Yes Yes No No No No Yes <NNI >

<ISDN – order>

AUSTRALIA Yes Yes Yes No Yes Yes No <ISDN – Order>

AUSTRIA Yes Yes Yes Yes No Yes No

AZERBAIJAN Yes No No No No No Yes <NNI >

<DRR>

BAHAMAS Yes Yes No No No No Yes <NNI >

<ISDN – order>

BARBADOS Yes Yes No No No No Yes <NNI >

<ISDN – order>

BELARUS Yes No No No No No Yes <NNI >

<DRR>

BELGIUM Yes Yes Yes Yes Yes Yes No

BERMUDA Yes Yes No No No No Yes <NNI >

<ISDN – order>

BRAZIL Yes Yes Yes ICB No Yes No <NNI-BR>







CountryService


VoIP Off-Net

AT&T-Provided

ISDNDSL

Ethernet(ETH)



Notes

<ISDN – check>

British Virgin Islands


<ISDN – order>

BULGARIA Yes Yes Yes Yes No No No

CANADA Yes Yes Yes No No Yes No <ISDN – order>

CAYMAN ISLANDS


<ISDN – order>

CHILE Yes Yes Yes ICB No No No <ISDN – check>

CHINA Yes Yes No No No Yes Yes <COO> <CS1> <CPC>

<ISDN – order> <NNI>

COLOMBIA Yes ICB No ICB No No No <ISDN – check>

COSTA RICA Yes Yes No No No No Yes <NNI – CA>

<ISDN – order>

CROATIA (local name: Hrvatska)

Yes Yes Yes Yes No No No

CYPRUS Yes Yes Yes Yes No No No

CZECH REPUBLIC

Yes Yes Yes Yes Yes Yes No

DENMARK Yes Yes Yes Yes Yes Yes No <NNI>

<NNI – LL>







CountryService


VoIP Off-Net

AT&T-Provided

ISDNDSL

Ethernet(ETH)



Notes

DOMINICA Yes Yes No No No No Yes <NNI >

<ISDN – order>

DOMINICAN REPUBLIC

Yes Yes No ICB No No No <NNI – CA>

ECUADOR Yes Yes No ICB No No No <ISDN – check>

EL SALVADORE Yes Yes No ICB No No No <NNI – CA>

<ISDN – check>

ESTONIA Yes Yes Yes Yes No No No <ILLE>

FINLAND Yes Yes Yes Yes No Yes No <NNI>

<NNI – LL>

FRANCE Yes Yes Yes Yes Yes Yes No

GEORGIA Yes No No No No No Yes <NNI >

<DRR>

GERMANY Yes Yes Yes ICB Yes Yes No <GAI>

<ISDN – check>

GREECE Yes Yes Yes No No Yes No <ISDN – order>

GRENADA Yes Yes No No No No Yes <NNI >

<ISDN – order>

GUADELOUPE Yes Yes No No No No Yes <NNI >

<ISDN – order>

GUATAMALA Yes Yes No ICB No No No <NNI – CA>







CountryService


VoIP Off-Net

AT&T-Provided

ISDNDSL

Ethernet(ETH)



Notes

<ISDN – check>

HAITI Yes Yes No No No No Yes <NNI >

<ISDN – order>

HONDURAS Yes Yes No No No No No <NNI – CA>

HONG KONG Yes Yes Yes No No Yes No <ISDN – order>

HUNGARY Yes Yes Yes Yes No No No

INDIA Yes ICB ICB No No Yes Yes <IOO> <CS1>

<ISDN – order>

INDONESIA Yes No No No No No No <ISDN – order>

IRELAND Yes Yes Yes Yes Yes Yes No

ISRAEL Yes No No Yes No No No

ITALY Yes Yes Yes Yes Yes Yes No

KAZAKHSTAN Yes No No No No No Yes <NNI >

<DRR>

KUWAIT Yes No No No No No No

KYRGYZSTAN Yes No No No No No Yes <NNI >

<DRR>

JAMAICA Yes Yes No No No No Yes <NNI >

<ISDN – order>

JAPAN Yes Yes Yes No No Yes No <ISDN –







CountryService


VoIP Off-Net

AT&T-Provided

ISDNDSL

Ethernet(ETH)



Notes

order>

LATVIA Yes Yes Yes Yes No No No < ILLE >

LITHUANIA Yes Yes Yes Yes No No No < ILLE >

LUXEMBOURG Yes Yes Yes Yes No Yes No

MALAYSIA Yes Yes ICB No No No Yes <CS1>

<ISDN – order>

MARTINIQUE Yes Yes No No No No Yes <NNI >

<ISDN – order>

MEXICO Yes Yes No ICB No Yes Yes <EMX>

<ISDN – check>

MONTSERRAT Yes Yes No No No No Yes <NNI >

<ISDN – order>

NETHERLANDS Yes Yes Yes Yes Yes Yes No <ISDN – check>

NETHERLAND ANTILLES (Curacao)


<ISDN – order>

NEW ZEALAND Yes Yes Yes No No Yes No <ISDN – order>

NICARAGUA Yes Yes No No No No No <NNI – CA>

NORWAY Yes Yes Yes Yes No Yes No <NNI>

<NNI – LL>

PAKISTAN Yes No No ICB No No No <ISDN – check>







CountryService


VoIP Off-Net

AT&T-Provided

ISDNDSL

Ethernet(ETH)



Notes

PANAMA Yes Yes No ICB No No No <NNI – CA>

<ISDN – check>

PERU Yes Yes No ICB No No No <ISDN – check>

PHILIPPINES Yes Yes No No No Yes Yes <CS1>

<ISDN – order>

POLAND Yes Yes Yes No Yes Yes No <ISDN – order>

PORTUGAL Yes Yes Yes No Yes Yes No <ISDN – order>

QATAR Yes No No ICB No No No <ISDN – check>

ROMANIA Yes Yes Yes No No No No <ISDN – order>

RUSSIAN FEDERATION

Yes Yes Yes Yes No No No <NNI>

SAINT VINCENT AND THE

GRENADINES


<ISDN – order>

SAUDI ARABIA Yes No No No No Yes No <ISDN – order>

SINGAPORE Yes Yes Yes No Yes Yes No <ISDN – order>

SLOVAKIA (Slovak Republic)

Yes Yes Yes Yes No No No

SLOVENIA Yes Yes Yes Yes No No No

SOUTH AFRICA Yes Yes Yes Yes No No No <Cap Check>







CountryService


VoIP Off-Net

AT&T-Provided

ISDNDSL

Ethernet(ETH)



Notes

SOUTH KOREA Yes Yes Yes No No Yes No

SPAIN Yes Yes Yes Yes Yes Yes No

ST. KITTS AND NEVIS


<ISDN – order>

ST. LUCIA Yes Yes No No No No Yes <NNI >

<ISDN – order>

ST. MARTIN Yes Yes No No No No Yes <NNI >

<ISDN – order>

SURINAME Yes Yes No No No No Yes <NNI >

<ISDN – order>

SWEDEN Yes Yes Yes ICB No Yes No <ISDN – check>

<NNI>

<NNI – LL>

SWITZERLAND Yes Yes Yes Yes No Yes No <ISDN – order>

TAIWAN Yes Yes Yes No Yes Yes No <ISDN – order>

THAILAND Yes ICB No No No No Yes <CS1>

<ISDN – order>

<ISDN – check>

TRINIDAD AND TOBAGO


<ISDN – order>

TURKEY Yes ICB No ICB No No No <TKI>







CountryService


VoIP Off-Net

AT&T-Provided

ISDNDSL

Ethernet(ETH)



Notes

<ISDN – order>

TURKS AND CAICOS


<ISDN – order>

UKRAINE Yes No No No No No Yes <NNI >

<DRR>

UAE Yes No No No No No No <ISDN – order>

UNITED KINGDOM

Yes Yes Yes Yes Yes Yes No

UNITED STATES Yes Yes Yes Yes (except Alaska)

No Yes No <ISDN – AL>

UZBEKISTAN Yes No No No No No Yes <NNI >

<DRR>

VENEZUELA Yes Yes Yes No No No No

VIETNAM Yes No No No No No Yes <ISDN – order>

Notes:

<Cap Check> Requires a capacity check prior to placing ordering

<ISDN – Order>

Customer is responsible for ordering the ISDN service and paying the ISDN service provider charges associated with the ISDN backup connection.

<ISDN – check>

ISDN availability must be checked for each Customer Site.






Notes:

<ISDN – AL> Within Alaska, Customer is responsible for ordering the ISDN service and paying the ISDN service provider charges associated with the ISDN backup connection.

<COO> In China, On-Net Calling is available with SST. On-Net Calling is only available only on ICB with CT or CNC.

<EMX> Sites outside of the cities in which an Alestra POP is present, redundancy links, links that end in other than the Alestra POP and all high capacity requirements (E3, T3, STM1, etc.) are available on a case-by-case basis.

<ILL> Enhanced VPN is provided via an International Leased Line Extension (ILLE) to the AT&T POP in Finland.

<IOO> In India, VoIP On-Net PBX cannot be directly connected to the PSTN.

<CPC> In China, Sites are connected using the NNI when Service is provided via CT and CNC.

<CS1> COS1 for voice is available on a only on a case-by-case basis in China, India, Malaysia, Philippines, and Thailand.

<GAI> AT&T-provided ISDN Services are not available in some locations in Germany.

<NNI> Unless otherwise requested, Sites are connected using NNI.

<TKI> AT&T-provided ISDN service is not available in Turkey where ISDN Basic Rate Interface (BRI) lines are ordered through the Customer’s voice switch.

<NNI – CA> Access to Service provided using NNI in the following countries: Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, and Nicaragua via the NNI connections in Miami or Panama.

<NNI – LL> Leased Line Managed Access Connections are not supported via the NNI.

<DSL – Can> DSL within the Ontario and Quebec provinces provides for the POTS line and DSL to be bundled. DSL within the Alberta and British Columbia provinces, Customer is required to provide the POTS line and sign a letter of agency (LOA) in order to provide AT&T the ability to maintain the circuit.

<DRR> Dual Router Required -- Customer is required to order Dual Router in Warm or Hot Standby configuration at Site as condition of Service.

Country Specific Provisions

SD- Enhanced VPN Design and Management SupportAT&T provides the Initial Network-Design Consultation, Installation Support and Diagnostics and Management of Customer’s Enhanced VPN.

SD- Initial Network-Design ConsultationAT&T reviews Customer’s wide-area-networking, network topology and application requirements during an Initial Network-Design Consultation and provides Customer:






Recommendation of Access technology and speeds, managed port speeds and CDR with associated CoS.

Recommendation of CPE including routers, DSU/CSU and modems to meet the current and forecasted requirements.

Identification of expected performance reports and provision of network measurement reports based upon the completed design.

SD- Initial Installation SupportAT&T coordinates the Initial Installation of Customer’s Enhanced VPN. AT&T assigns a Project Implementation Manager who:

Coordinates procurement of router hardware and software for Customer’s Enhanced VPN and delivery, configuration, testing, and installation such hardware and software.

Obtains Customer’s IP address ranges to be implemented on Customer’s LAN interface to the AT&T router.

Configures and engineers each Customer-selected CoS CDR per Customer Site both in the router and in the AT&T Global Network (AGN).

Installs the modem and DSU (except where the local access provider may provision the DSU) at the Customer Site or at appropriate AT&T location.

Connects and tests access lines for the Managed Access Connections.

Registers Customer information and network topology in AT&T’s databases and network management systems.

Tests end-to-end connection and verifies that AT&T has begun managed surveillance of the Service. A MAC is considered ready for use by Customer once the AT&T CPE has been pinged.

Coordinates LAN implementation or migration after the Service Activation Date.

AT&T will provide project management personnel to provide ongoing solution design consultation and recommendations regarding Customer’s Enhanced VPN after initial implementation is complete. AT&T may also provide a Project Implementation Manager for a large-scale MACD or network change. Additional charges apply for ongoing or large-scale MACD project management.

SD- Diagnostics and Life-Cycle MaintenanceAT&T performs life-cycle maintenance and diagnostic monitoring for Customer’s Enhanced VPN. AT&T’s support includes:

Proactive 7-days-per-week, 24-hours-per-day (7 x 24) diagnostic monitoring at a component level of each Managed Access Connection (including access line);

Help desk support;

Coordination, as appropriate, with the local carrier or the hardware or software vendor in the event of a disruption or a degradation of service performance or in connection with AT&T’s ongoing capacity management;

Coordination with Customer regarding changes to Customer’s LAN configuration that may impact service operation of Customer’s Enhanced VPN. AT&T will review changes to Customer’s LAN configuration and make any recommendations concerning Customer’s Enhanced VPN;

Ongoing proactive software maintenance updates to AT&T-provided CPE in accordance with AT&T’s maintenance schedule; and






Problem management, including logging, tracking and escalating reported problems based on severity levels, as well as dispatch of and problem diagnosis by local carrier or hardware maintenance personnel.

In addition, proactive management includes polling network devices utilizing Simple Network Management Protocol (SNMP) every 2 minutes and Internet Control Message Protocol (ICMP) every minute, and is aggregated with syslog and SNMP traps to determine any physical service outage and create the trouble ticket accordingly.

SD- Help Desk SupportStandard network accesses failures or problems are handled via the AT&T Help Desk. Problems may be reported by telephone or electronically, where available.

In many geographies, local in-country help desks provide support Monday through Friday during office hours, or longer in some cases, in the local language of the country. Outside these hours there may be an extended service provided by the local country help desk, a callout service or automatic call transfer to a centralized help desk.

United States Centralized Customer Help Centers provide 24 x 7 trouble assistance.

Europe, Middle East, and Africa (EMEA)

Centralized Customer Management Centers provide 24 x 7 trouble assistance to Customers in six (6) European languages; Dutch, English, French, German, Italian and Spanish.

Asia Pacific Centralized Customer Management Centers provide 24 x 7 trouble assistance in English, Mandarin, Korean, Malay/Indonesian and Japanese

Canada Centralized Customer Help Centers provide 24 x 7 trouble assistance in English and French.

Latin America Customer Help Centers provide 24 x 7 trouble assistance in English, Spanish and Portuguese

SD- Problem Severity Code DefinitionsThe Customer defines the severity of a problem when the call placed. The following definitions are provided as guidance to assist the Customer to appropriately assign the severity of a problem.

Severity Definition1 Critical problem that stops Customer from functioning. The network, service or

product is unusable and Customer is completely out of service.2 Major problem with severe impact on Customer business, but does not stop it

from functioning. The network, service or product is interrupted or severely degraded and Customer is not able to work at expected levels of performance and productivity. Also used for severity 1 problems with a 100% bypass but awaiting final resolution.

3 Minor problem that does not seriously affect service or network availability or functionality used in Customer business.

4 No problem. Customer business is not impacted. There is no significant impact to the user. Incident may be a request for service information or a suggestion.






SD- Customer ResponsibilitiesIn connection with Customer’s Initial Installation, any large-scale MACD and during Customer’s use of Enhanced VPN, Customer is required to:

Designate a Central Point of Contact (CPOC) for project and lifecycle activities.

Designate a Site Contact and detailed address information for Site access and equipment delivery at each Site.

Provide traffic estimates for AT&T’s use in formulating access speeds and managed port speeds.

Provide traffic classifications using IP addresses or TCP/UDP port numbers for AT&T’s use in formulating CDR with associated CoS for Customer’s applications.

Maintain a suitable protocol environment, computing platform and operating system software necessary to access and use the Service.

Order, coordinate provision of and pay all charges for each Site a dedicated analog line for AT&T’s out-of-band management and testing of Customer’s Enhanced VPN. The dedicated analog line may not be provisioned using a private branch exchange.

Provide all inside wire cabling necessary to access and use Customer’s Enhanced VPN other than short-distance (ten feet or less) inside wire cabling used to interconnect different pieces of AT&T CPE; and

Pay any fees associated with Customer-registered IP addresses with the appropriate third-party standards body.

Customer is not authorized and may not attach Equipment to the AT&T Global Network or Service, including, without limitation, monitoring equipment, probes or “sniffers”.

Customer is responsible for configuring any internet connectivity used by the Customer, whether provided by customer or by AT&T, to prohibit or block unsolicited incoming network connections from public internet IP addresses to the Service.

Upon termination of the Service or de-installation of any Site, Customer shall make the AT&T CPE at such Site available for removal by AT&T or third party designated by AT&T and return it in the same condition as originally installed, ordinary wear or tear excepted, or Customer shall pay for restoration of the AT&T CPE to such condition.

SD- Enhanced VPN Service Components / Service CapabilitiesSD- Managed Access Connection The primary Service Component of Enhanced VPN is the Managed Access Connection (MAC). The MAC is the connection between the Customer LAN and the AT&T Global Network. The MPLS Port speed is the maximum rate for transmission of data through the Port associated with the MAC. Sustained usage of 70% or greater of the MAC capacity will impact service measurements for the subject MAC.

The demarcation point for Enhanced VPN is the LAN interface card on the AT&T-provided router at the Customer Site.

AT&T designs, installs, provides and manages the MAC which is comprised of:

MPLS-based port;






Customer edge router located at the Customer Site capable of supporting the selected features and access protocol installed at the Customer Site;

DSL, Frame, Ethernet or ATM access connection from the customer edge router to the port;

CSU/DSU in those countries where the CSU/DSU or other network termination unit is not provided by the local access provider;

Asynchronous modem for diagnosing and managing the AT&T CPE at the Customer Site; and

Enhanced VPN MACs in a variety of protocols (availability of specific port speeds varies by protocol).

SD- Frame Relay Leased Line Managed Access ConnectionA Frame Relay MAC connects a Customer Site to the AT&T Global Network via a Frame Relay Port at the AT&T POP.

SD- Asynchronous Transfer Mode Leased Line Managed Access ConnectionAn Asynchronous Transfer Mode (ATM) MAC connects a Customer Site to the AGN via an ATM Port at the AT&T POP.

SD- DSL Managed Access ConnectionA DSL MAC connects a Customer Site to the AGN via a DSL access line. The DSL MAC speeds are maximum upload and download speeds and may vary during use. The actual bandwidth provided via a DSL MAC may be different than the estimated bandwidth quoted by AT&T at the time of Customer’s order. The actual bandwidth that can be delivered on a DSL MAC is not determined until the time of Service installation.

If needed, the DSL MAC includes a telephone line from the DSL multiplexer (DSLAM) to the Customer Site. Traffic between a Customer Site with the DSL MAC and the AT&T POP is transported through the DSLAM and the DSL provider’s network via an ATM PVC connected to the AT&T POP and the AT&T CPE router or DSL modem at the Customer Site.

The actual bandwidth that can be delivered on a DSL capable loop is not determined until the time of service installation. The actual bandwidth may be different than the estimated bandwidth provided to Customer by AT&T at the time of ordering the service. DSL speeds quoted are maximum upload and download speeds, which may vary during the Service Period.

SD- Ethernet Managed Access ConnectionAn Ethernet MAC connects a Customer Site to the AGN via an Ethernet protocol. Each Ethernet MAC supports a single VLAN on a single VPN.

In certain countries, an Ethernet MAC may be provided using copper-based ATM backbone facilities. When copper-based ATM backbone facilities are used to provide an Ethernet MAC, overhead requirements may cause traffic throughput to be lower than the stated bandwidth for the MAC by as much as 10%. Customer may be required to purchase an Ethernet MAC at higher bandwidth to accommodate Customer's application requirements.

The Enhanced VPN VoIP Feature is not available at a Customer Site using an Ethernet MAC.

Customer may not submit a MACD request for a change of location or change in access speed for an Ethernet MAC until at least ninety (90) days after the Service Activation Date of the Site.






SD- Network-to-Network Interconnections (NNI)In certain circumstances, a Customer Site will be connected to the Service using a Network-to-Network Interconnection (NNI), which is also known as an “Interconnected Edge”. NNIs extend the reach of AT&T’s Service capabilities by allowing the Customer Site to connect to the Service using a network connection provided by an approved Local Service Provider. NNIs may be used to extend the reach of the Service to specific locations within a country where AT&T provides the Service or to allow a Customer location to access the Service from a country were AT&T does not provide the Service.

The Local Service Provider’s network edge is:

(a) a network edge that routes private IP traffic only and does not route Internet traffic, or

(b) a network edge that routes private IP and Internet traffic.

Within countries where AT&T has an AGN node and also uses an NNI, Customer Sites generally will be connected using the NNI unless Customer specifically requests a direct connection to the AGN. If Customer requests direct connection to the AGN, Customer’s access charges may be significantly higher as compared to a connection using an NNI. Certain Features and/or SLAs may not be available when the Service is accessed using an NNI.

Enhanced VPN CoS mapping may not apply to traffic on a Network to Network Interconnection until traffic reaches the AGN PER. See Country-Specific Provisions for additional information by country.

Cross References


Service Level Agreements

SD- Class of ServiceThe Enhanced VPN Class of Service (COS) Capability enables Customer to classify traffic at the customer edge router among four classes of service:

COS1: Designed to carry real-time jitter and latency sensitive applications such as voice and video.

COS2: Designed to carry critical business applications.

COS3: Designed to carry standard business applications.

COS4: Designed to carry general business applications.

Each COS has a specific amount of bandwidth allocation. If any class does not use its entire bandwidth allocation, packets of other classes can share the unused bandwidth. Eligible burst traffic is delivered when network capacity allows. To implement COS, Customer must complete a matrix indicating which application traffic should be associated with which class and what bandwidth requirement or committed data rate is needed for each class. Customers may classify traffic by origin IP address, destination IP address, input interface, port number, and/or application protocol. All Enhanced VPN traffic must have a COS classification. If Customer does not request a specific COS, Enhanced VPN traffic will be classified by AT&T as COS3. If Customer specifies COS at a Customer Site but one or more of its applications are not mapped, then traffic for unmapped applications will be classified as COS4.

SD- Committed Data RateThe Committed Data Rate (CDR) associated with each COS represents the committed bandwidth for traffic carried within each COS. The sum of CDRs cannot exceed the MAC capacity and must be at least 10% of port speed.






SD- Single VPN SolutionIn a single VPN solution, Customer’s COS 2, 3 and 4 bursting plus any COS1 bandwidth in use plus standard layer-1 and layer-2 overheads may not exceed the capacity of the MAC. The layer-1 and layer-2 overheads for an ATM MAC using an IMA port varies with packet size and is estimated to be 30% of the total CDR for all COSs.

SD- Multiple VPN SolutionIn a Multiple VPN solution, sharing the same MAC, each VPN has a predetermined bandwidth allocation (VPN Bandwidth). The sum of the CDRs for each VPN cannot exceed the VPN Bandwidth and the sum of VPN Bandwidths cannot exceed the MAC capacity. For COS 2, 3 and 4, bursting is allowed for each VPN up to its VPN Bandwidth, but a VPN cannot burst into another VPN Bandwidth.

SD-Ethernet MACFor an Ethernet MAC a single VPN is allowed per connection.

SD- DSL MACFor DSL MACs, COS1 may be available on a case-by-case basis. Where COS1 is available for a DSL MAC, AT&T will apply COS markings to Customer traffic at the Customer Edge Router according to the COS criteria defined by Customer. While marked traffic may not be routed consistent with the COS traffic prioritization between the DSLAM and the POP, once the marked traffic reaches the AT&T POP, it will be routed over the AGN consistent with the Enhanced VPN COS markings.

SD- Network-to-Network InterconnectionWhen Enhanced VPN is delivered on an NNI, the COSs available when Customer traffic is being carried on the NNI carrier’s network, it may not precisely map to the standard COSs available for Enhanced VPN. Once Customer’s traffic reaches the AGN edge traffic will be mapped according to Customer’s requested Enhanced VPN COSs.

Cross References

SD 1.1 Geographic Availability Matrix


SD- Enhanced VPN Traffic SeparationEnhanced VPN uses traffic separation and Border Gateway Patrol (BGP) to enforce traffic separation among Customer VPNs. A unique virtual routing and forwarding table (VRF) is assigned to each Customer’s VPN. Traffic separation occurs without tunneling or encryption through a combination of BGP routing and MPLS label forwarding. VPN membership depends upon logical or physical ports entering the VPN, where a unique route distinguisher (RD) is assigned to each Customer route to make it unique within the MPLS backbone and a unique route target (RT) is assigned to ensure each route is placed into the correct Customer VRF table. A packet received by the AT&T Global Network is associated with a Customer’s VPN, and a forwarding table associated with the particular VPN is used to determine a set of possible egress interfaces within Customer's VPN.

SD- AT&T CPE SecurityAT&T uses systematic processes and controls designed to enhance security of the AT&T CPE managed routers at Customer Sites. These processes and controls are subject to regular review and audit to ensure the effectiveness of the controls. The controls currently include:






Limiting access to AT&T CPE to those employees directly engaged in the support of the Service. Maintaining user accountability and least privilege authorization for employees required to

perform their work function. Meeting required standards for Router Configurations (e.g., required passwords are set,

authentication is enabled, services are disabled). Disabling unnecessary protocols and default configuration variables.

AT&T controls access to its managed routers by use of secure access. Security controls apply to both in-band connections and out-of-band connections (e.g., the auxiliary and console ports of the AT&T CPE).

SD- Communities of Interest Networks Customer(s) may create Communities of Interest Networks (“COINs”) that allow interconnection of multiple Enhanced VPN Customer Sites or VPNs. An Enhanced VPN User or Customer Site associated with a VPN that is part of a Enhanced VPN (and data transmitted by or to the User or Customer Site, including IP addresses or other Site indentifying information) COIN may be visible to other Enhanced VPN Users or Customer Sites that are interconnected to the COIN. Customers have sole responsibility for implementing suitable measures (e.g.; firewalls, network address translation, encryption, ACLs) to avoid advertising Customer Site IP addresses or data to other sites or VPNs in a COIN. Enhanced VPN Customers interconnecting Sites or VPNs in an Enhanced VPN COIN are required to execute a separate agreement authorizing AT&T to perform the interconnection.

SD- Enhanced VPN ReportsSD- Performance ReportsAT&T will provide Customer with online reports about the performance and capacity of Enhanced VPN. Reports are available on AT&T BusinessDirect®. The availability, content and format of the reports AT&T provides are subject to change. Reports may include:

AT&T CPE router performance

LAN port performance

Access Line Utilization

Site Availability

Network Availability /IP Backbone Availability

Network Performance/IP Backbone Latency

Network Reliability/IP Backbone Data Delivery

Site-to-Site Latency/Data Delivery Reports by COS (for qualifying pairs)

Site-to-Site Jitter Reports on COS1

Router Traffic Usage by COS

Router Traffic Behavior by COS

Exceptions

Where Customer orders the VoIP Feature, reports currently include the following performance reports by router:

Usage report for minutes or number of calls

Quality report for call success rate or call failure rate

Detailed billing reports





https://www.businessdirect.att.com/


VoIP R-Factor

VoIP Watchdog Reports

Site to Site Latency, Data Delivery and Jitter reports by COS are not available for COS1 on Sites deploying VoIP with Enhanced VPN Feature because the R-Factor report includes a blend, in part, of Latency, Data Delivery and Jitter.

Cross-referencesSD-1.1.3 Enhanced VPN Service Level AgreementsSD1.1.3.1 Enhanced VPN Site Availability SLA

SD- Network Status Map AT&T provides Customer access (AT&T BusinessDirect®) to a Web-based management tool that provides a near real-time topological and graphical view of the performance of Customer’s Enhanced VPN. This management tool is an intuitive point-and-click map that provides diagnostics, inventory management and trouble reporting. This application gives status on network alarms and trouble tickets via an on-screen map of Customer’s entire Enhanced VPN network.

SD- Enhanced VPN FeaturesSD- AT&T System Network Architecture (SNA) Business to Business Network (Shared Hosted)

Option Enhanced VPN provides connectivity to the AT&T SNA Business to Business Network under the Shared Hosted Option. The AT&T SNA Business to Business Network is a separate network and a Shared Hosted Service. The Shared Hosted Option provides Customer with authentication services enabling Customer to communicate with other enterprise Customers belonging to the SNA community of interest.

SD- SNA Authentication Authentication of SNA connections is performed through access lists in the customer edge router. Interactive users are authenticated via user ID/password logon to the AGNS Service Manager application. Authorization is performed by the VTAM SME on a per session basis. Authorization for user access is controlled through the Service Manager presenting the user with a selection screen that only includes applications the user has been preauthorized to access. Further authorization of application-to-application sessions is defined by specific session partner profiles.

SD- Non-IP Protocol SupportEnhanced VPN supports the following SNA: Data Link Switched (DLSw), Internetwork Packet Exchange (IPX), Wide Area Augmentation System (WAAS), Web Cache Communication Protocol (WCCP).

SD- SNMP AccessCustomer may request Simple Network Management Protocol (SNMP) Access under which AT&T grants Customer read-only access (ROA) to the Customer Edge Routers at Customer Sites. AT&T will provide Customer distinct SNMP community strings for Customer to access select Management Information Bases (MIBs) in the Customer Edge Router via Customer's network management system(s). Customer Edge Router is access-list protected and limits SNMP Access to no more than two Customer network







management servers. Customer must provide AT&T the IP address(es) of the Customer network management server(s) that have SNMP Access.

Overuse of SNMP Access may place excessive demands on the Customer Edge Router's processor or other components, which may negatively affect performance of the service.

SD- Network Address TranslationNetwork Address Translation (NAT) provides Customer access to registered networks (e.g., the Internet or AT&T Common Services Network) without requiring a registered subnet address. NAT eliminates the need for Customer to renumber its host IP address and allows the same IP address range to be used in connecting to the Internet or to registered networks. NAT is configured on the Customer Edge Router. Customer’s LAN (referred to as inside or local) is addressed with private or non-unique addresses that are converted into unique registered addresses before packets are forwarded onto the other network (referred to as outside or global). The Customer Edge Router then translates a packet’s non-unique IP addresses from the internal network into an appropriate external IP address before forwarding it.

SD- Static NATWith Static NAT, the Customer Edge Router is configured with a one-to-one mapping between inside private addresses (local) and registered unique addresses (global).

SD- Dynamic NATFor Dynamic NAT, the Customer Edge Router is configured using a dynamic mapping between the inside, or local, and outside, or global, addresses. A pool of registered addresses is defined in the Customer Edge Router which is linked to the local addresses via an access-list. Packets from addresses that match this access-list are translated to the global addresses defined in the pool.

SD- Enhanced VPN Backup/Resiliency OptionsFour Dial and Leased-Line Backup/Resiliency configurations, which include diagnostics and management, are available to alleviate the effect of outages between the Customer Edge Router and the AGN. The ISDN Dial Around the Cloud solution is required for the Single Router/Single Access Line configuration, but is optional for the three other Backup/Resiliency configurations. Not all backup features and resiliency configurations are available in all countries or at all Customer Sites.

SD- ISDN Dial Around the CloudISDN Dial Around the Cloud is a site-to-site dial backup method used with a hub-and-spoke network topology. The Customer Edge Router at one Site can establish a two-way ISDN connection directly to the Customer Edge Router at another Site if its access to the AGN is unavailable. To use ISDN Dial Around the Cloud, Customer also must have an ISDN connection. The ISDN backup connection should have the same bandwidth as the primary MAC configuration to avoid degradation in performance.

SD- AT&T-Provided ISDN ServicesWhere available, AT&T provides the ISDN back-up connection at both the Customer hub and remote sites for each MAC. With AT&T-Provided ISDN Services, the connection and usage charges for ISDN are bundled with the charges for the AT&T ISDN Dial Around the Cloud solution. Additional charges apply for the associated equipment added to the Customer Edge Router to support the ISDN connection.






SD- Customer-Provided ISDN ServicesWhere AT&T does not provided ISDN, Customer must order the ISDN service directly from an ISDN service provider. Customer, and not AT&T, is responsible for the ISDN charges, including connection and usage charges. AT&T will separately provide and will charge Customer for the management of the ISDN Dial Around the Cloud solution. Additional charges apply for the associated equipment added to the Customer Edge Router to support the ISDN connection. ISDN availability must be checked for each Customer Site. All troubles associated with the ISDN connection are referred to Customer for fix and/or repair.

Customer may select backup features for 1) the Managed Access Connection and/or 2) the AT&T designated PoP to an alternate AT&T PoP. AT&T provides a number of backup features that Customer may select for an additional charge, including leased line, dial and AT&T CPE redundancy to help lessen the effect of outages. Dual Access does not guarantee PoP or switch diversity. The backup features may be configured into standard resiliency configurations at a Site as described below.

Cross ReferencesCountry Specific Provisions

Geographic Availability Matrix

SD- Backup/Resiliency Configurations

SD- Single Router/Single Access Line and ISDNThe Single Router/Single Access Line configuration has a single Customer Edge Router and a single access line plus Dial Around the Cloud that is activated in the case of a failure of any portion of the MAC other than the Customer Edge Router and provides automatic re-routing.

SD- Dual Routers/Single Access Line (Optional ISDN)This Dual Routers/Single Access Line configuration has a single access line with a second Customer Edge Router on the Site. In the case of a failure of the primary Customer Edge Router, network traffic is automatically re-routed to the backup Customer Edge Router. If the Customer has chosen Dial Around the Cloud, then, in the case of a failure of any other portion of the MAC, network traffic is automatically re-routed to the ISDN backup connection.

SD- Single Router/Dual Access Lines (Optional ISDN)The Single Router/Dual Access Lines configuration has a single Customer Edge Router and a second access line. Where available, the primary and the back up access lines are terminated in different entry points to the AGN. In the case of a failure of any portion of the primary MAC, other than the Customer Edge Router, network traffic is automatically re-routed to the second access line. As there is no local loop/last mile diversity included in the Single Router/Dual Access Lines configuration. Customer may also choose Dial Around the Cloud with this configuration to protect against a failure of the backup access line.

SD- Dual Routers/Dual Access Lines (Optional ISDN)The Dual Routers/Dual Access Lines configuration has a second Customer Edge Router and a second access line. Where available, the primary and the back up access lines are terminated in different entry points to the AGN. In the case of a failure of the primary MAC, network traffic is automatically re-routed to the second access line. As there is no local loop/last mile diversity included in the Dual Routers/Dual






Access Lines configuration. Customer may also choose Dial Around the Cloud with this configuration to protect against a failure of the backup access line.

SD- Enhanced VPN with Voice over IPThe Enhanced VPN with Voice over IP (VoIP) Feature permits Enhanced VPN Customers to transmit voice telephone calls in IP format over the AGN. VoIP on Enhanced VPN Customers can make On-Net calls between VoIP-enabled Customer Sites (VoIP Sites) and, where permitted, Off-Net calls from VoIP Sites to US or non-US telephone number using Enhanced VPN Service. For sites where Customer orders the Enhanced VPN with VoIP Feature, AT&T (includes Feature Pages except VoIP PBX Interface Feature Package 15):

installs and maintains a voice interface card in the AT&T CPE router at each VoIP Site;

installs and maintains any required router features;

attaches the Customer-provided wiring connections from the Customer-provided PBX at the VoIP Site to the AT&T CPE router voice interface card;

develops and present to Customer for implementation a PBX dial plan and/or Private Dial Package; and

provisions and sets up the AT&T Gate Keeper and redundant Gate Keeper signaling PVC.

SD- Enhanced VPN with Voice over IP DefinitionsOn-Net Sites means Customer or User Sites where Customer has ordered the VoIP on Enhanced VPN Feature.

On-Net Calls or On-Net Calling means VoIP calls that both originate and terminate at On-Net Sites.

Off-Net means a called or calling locations/numbers that are not On-Net Sites. For example, Off-Net includes a call to a telephone number on the PSTN.

Off-Net Calls or Off-Net Calling means VoIP on Enhanced VPN Feature calls that originate at On-Net Sites and terminate Off-Net.

PSTN or Public Switched Telephone Network means the traditional, circuit switched telecommunications network.

US means, for purposes of the VoIP on Enhanced VPN feature, the 50 United States of America and the District of Columbia.

SD- Additional VoIP Related ResponsibilitiesIn addition to Customer responsibilities identified in the Service Guide, Customer is responsible to:

supply and maintain the PBX as well as the cable or other inside wiring between the Customer’s PBX and the AT&T CPE router at a VoIP on Enhanced VPN Site;

provide AT&T with the detailed Site information necessary for AT&T to develop a dial plan. Such information includes, but is not limited to, PBX configuration, current and future expected call volumes and number of simultaneous calls;

install, or have Customer’s PBX or Key System provider install, the required changes to PBX hardware and software to implement the dialing plan developed by AT&T, including, without limitation, hair pinning calls to PSTN circuits, busy out conditions and VoIP access codes.






SD- AT&T On-Net VoIP PBX Interface Feature Packages 2 through 18The VoIP PBX Interface Feature Packages are described in the VoIP PBX Interface Feature Packages Table. The VoIP PBX Interface Feature Packages include the Service Component bundle necessary to enable a Customer’s VoIP Site for On-Net calling. The VoIP PBX Interface Feature Packages, except for VoIP PBX Interface Feature Package 15, are defined by the number of concurrent calls permitted and the PBX type and protocols. VoIP PBX Interface Feature Package 15 is based on the number of concurrent calls and assumes Customer provides an IP PBX or Cisco Gateway.

The parameters of the VoIP PBX Interface Feature Packages are described in the VoIP PBX Interface Feature Packages Table:

SD- AT&T On-Net VoIP PBX Interface Feature Table

VoIP PBX Interface Feature Packages Table

PackageNumber Required Router

Concurrent Calls

PBX Type Analog/Digital* PBX Protocols

2 Small or Med 4 Analog E&M, FXS

3 Basic 4 Analog E&M, FXS

4 Sm, Med, Lg or XL 6 Analog E&M, FXS

6 Med, Lg or XL 12 Analog E&M, FXS

7 Sm, Med, Lg or XL 12 Digital T1 CAS

8 Sm, Med, Lg or XL 24 Digital T1 CAS, PRI, Q.SIG

9 Sm, Med, Lg or XL 12 Digital E1 CAS, PRI, Q.SIG

10 Sm, Med, Lg or XL 30 Digital E1 CAS, PRI, Q.SIG

11 XL+ 48 Digital 2-T1, 2-E1

CAS, PRI, Q.SIG

13 XL+ 96 (T1) 120 (E1)

Digital 4(T1/E1) CAS, PRI, Q.SIG

15 IP PBXSm, Med, Lg or XL (no Voice card)

N(N =

Concurrent Calls)

IP PBX N/A

16 XL+ 192 (T1) 240 (E1)

Digital 8(T1/E1) CAS, PRI, Q.SIG

17 XL 330 T1/E1 Digital 14(T1/E1)

CAS, PRI, Q.SIG

18 XL 60 (E1) 90 (T1)

Digital 2-E1, 4-T1

CAS, PRI, Q.SIG

*T1/E1 refers to the required speed of the interface cable between the Customer’s PBX and the AT&T CPE router and is not related to the MAC speed at the Customer Site.






SD- U.S. Off-Net Calling Feature Packages 20 through 48VoIP on Enhanced VPN Customers may make calls originating from On-Net Sites to an Off-Net telephone number located in the US (US Off-Net Calls). Customer calls originating from a VoIP Site are billed at the same per minute charge for US Off-Net Calls regardless of the US Off-Net call termination point. VoIP US Off-Net Calling Feature Packages 20 through 48, available at VoIP Sites inside or outside the US, include a maximum number of US Off-Net Calling minutes for a fixed monthly recurring charge, and an applicable per-minute charge for US Off-Net Calling minutes over the monthly maximum. See the VoIP US Off-Net Calling Feature Packages Table. AT&T aggregates all US Off-Net Call minutes permitted in such calling plans ordered for all Customer Sites on a monthly basis and compares the total minutes permitted to actual total US Off-Net Calling minutes for all Customer Sites for a given month. If there is an overage, AT&T charges Customer a per minute rate for the net excess minutes, prorated across the Customer Sites that exceeded the maximum number of minutes.

VoIP US Off-Net Calling Feature Packages Table

Feature Package Number Number of MinutesPackage 20 20,000

Package 22 43,000

Package 24 68,400

Package 26 91,000

Package 28 120,000

Package 30 150,000

Package 32 195,000

Package 34 235,000

Package 38 280,000

Package 40 320,000

Package 42 360,000

Package 44 410,000

Package 46 800,000

Package 48 1,600,000

SD- Non-U.S. Off-Net CallsVoIP on Enhanced VPN Customers may also make calls originating from On-Net Sites to Off-Net telephone numbers located outside the U.S. (Non-U.S. Calls). Customer may make Non-U.S. Calls to any country in the world with telephone service. Customer originating On-Net Site is billed per minute charges for Non-U.S. Calls.

SD- Survivable IP Telephony OptionSurvivable IP Telephony Option is available with VoIP on Enhanced VPN if Customer has the Cisco Call Manager IP PBX and has ordered Feature Package 15 at that Site. Cisco refers to this feature as






Survivable Remote Site Telephony (SRST). The Survivable IP Telephony Option permits Customer to use the PSTN to complete calls, rather than the IP Telephony network, to send and receive calls at remote sites over the PSTN, when the connection to the Cisco Call Manager is lost. Subject to the limitations stated below, the Survivable IP Telephony Option includes installation, management and maintenance of appropriate software on the AT&T CPE to enable SRST. Rates for Survivable IP Telephone Option do not include PSTN services or usage. Customer is required to purchase, manage and maintain any PSTN access facilities and usage necessary to support SRST. When the Survivable IP Telephony Option is engaged, call completion will depend upon the number of PSTN connections ordered and installed by the Customer. AT&T does not warrant or guarantee the availability or performance of the Survivable IP Telephony Option. Each Site using the Survivable IP Telephony Option must order an On-Net Feature Package. The Survivable IP Telephony Option permits the completion of emergency calls to a the local public safety answering point (PSAP). Completion of such calls is subject to the availability of sufficient and available PSTN connections at the time of the call. Emergency calls completed over the Survivable IP Telephony Option does not identify to the PSAP the name, exact location or call-back number of the caller. Automatic call back to the User’s location or telephone number is by the PSAP is not available. Customer must advise Users that in any case in which they dial the number for emergency calls the User is solely responsible for informing the PSAP of their name, location (or the location of the emergency, if different) and call back number.

SD- VoIP on Enhanced VPN Technical Information

SD- Compatible CPE and PBX ModelsVoIP on Enhanced VPN will only operate with certain makes and models of PBX and Key Systems. The VoIP feature does not support On-Net calls between different makes or models of IP PBXs. Please see AT&T Technical Specifications for VoIP available from AT&T account representatives for further limitations.

SD- Automatic Number Identification (ANI)VoIP on Enhanced VPN supports ANI delivery only where Customer selects the PRI interface for TDM PBXs or uses an IP PBX. Customer must configure the PBX to send the Calling ANI in the Calling Party Number Information Element of the call setup message. The calling ANI as sent by the Customer's PBX will be sent to the called destination, but Call Detail Reports will not include ANI.

SD- Bandwidth RequirementsCustomer may need to increase the speed of Ports and/or access connections at VoIP Sites in order to use VoIP on Enhanced VPN. Voice must be the only traffic assigned to COS 1 at the VoIP Site.

SD- Call TypesVoIP on Enhanced VPN will not support long distance directory assistance and certain other voice services, including, but not limited to, long distance directory assistance, Toll Free Calling (800, 866, etc…), 411, 500, 700, 900, and 976 calls. VoIP on Enhanced VPN supports G3 and Super G3 facsimile transmissions, but Customer may experience increased transmission volumes and times when using VoIP for facsimile transmission. Customer should route telephone calls that originate from modems to the PSTN; VoIP on Enhanced VPN supports such calls, but such calls will be transmitted faster across the PSTN.






SD- PSTN Back-upVoIP on Enhanced VPN will not operate at a VoIP Site when Enhanced VPN Service is not available or is otherwise not functioning, or where Customer does not have electric service or is experiencing an electricity outage, or where the User’s equipment is not operating or is otherwise unable to access Enhanced VPN. Customers should provide an alternative or back-up access to the PSTN at each VoIP Site so that VoIP calls above the Concurrent Call capacity at the On-Net Site, or which are blocked for any other reason, can be completed using the PSTN. Customer will incur normal PSTN charges for any calls from a VoIP Site that use the PSTN.

SD- Emergency Services AccessVoIP on Enhanced VPN does not provide emergency services (including 911/E911) dialing capabilities. Customer shall inform all Users and Customer employees, agents, contractors and other persons who may use or attempt to use VoIP on Enhanced VPN of this limitation. Customer is solely responsible for ensuring that its back up access to the PSTN provides for the completion of emergency services calls including emergency calls. Customer shall ensure that emergency calls are not routed utilizing VoIP on Enhanced VPN.

SD- Access ArbitrageA High Cost Call Fee will apply if more than 20% of Customer’s total minutes of U.S. Off-Net Calls in any month are High Cost Calls. The High Cost Call Fee will be equal to the actual total excess access cost per minute above $.025 for all High Cost Calls for the month.

For purposes of this provision:

High Cost Calls are calls that terminate Off-Net at numbers for which the terminating switched exchange access cost per minute exceeds $0.025 (or the benchmark rate for Competitive Local Exchange Carrier’s interstate switched exchange access services established by the Commission, if lower than $0.025).

The terminating switched exchange access cost per minute will be the sum of the per minute charges imposed by the terminating Local Exchange Carrier, plus the prorated portion of all other charges imposed by the terminating Local Exchange Carrier for terminating switched exchange access, expressed on a cost per minute basis.

AT&T may also restrict, suspend or discontinue Customer’s use of the VoIP feature if Customer does not bring the percentage of High Cost Call minutes below 20% for a 30 day period beginning on the day AT&T gives notice of such calling patterns. AT&T’s notice will identify the Numbering Plan Areas with high access costs that were called by Customer.

SD- VoIP EquipmentHoot & Holler and Automatic Ring Down functionality for financial trading applications using the VoIP Feature may require Customer to acquire and install additional equipment, such as a multicast bridge or a hoot bridge, and/or implement special configurations at VoIP Sites for optimum performance of these functions.

SD- Enhanced VPN OrderingCustomer may request a move, add, change or disconnect (MACD) in location, access speed and/or functional support (such as protocol support) of an installed MAC or additional Service Components. MACDs may cause an interruption of connectivity for a period of time depending on the complexity of the requested activity.






SD- Enhanced VPN Service Activation DateThe Scheduled Service Activation Date is the mutually agreed upon date that a new, moved or changed Site will be made available to customer.

The Service Activation Date is the date AT&T deems the Service is ready for use by Customer at a Site. Service Activation Date will not occur until the AT&T CPE has been pinged, Customer end-to-end connections have been verified, AT&T has begun management surveillance and AT&T gives notice that the Service is ready to be used at the Site allowing Customer to commence LAN migration.

SD- Moves, Adds, Changes and Disconnects (MACD)SD- Electronic OrderingCustomer may use the electronic MACD process via the AT&T BusinessDirect® web portal at https://www.businessdirect.att.com/portal/index.jsp.

SD- AuthorizationCustomer access to electronic MACD is available only through the use of a unique User ID and password assigned by the AT&T Project Implementation Manager to Customer’s designated Central Point of Contact (CPOC). Customer is responsible for safeguarding any User IDs, password(s), security codes or other confidential processes designed to restrict ordering to Customer’s authorized personnel.

Electronic MACD ordering is available only to Customers that have a valid Enhanced VPN Service Order Attachment or Pricing Schedule and is not available to Customers obtaining Enhanced VPN under an International Service Provider Agreement (ISPA). In certain countries where the Service is provided in conjunction with a Local Service Provider, or where customer has no pre-existing sites and has not previously ordered Service, or where price in the Schedule of Charges is listed as "Special Bid", "To be Obtained", or "To be Determined", Customer will be required to execute an individual Pricing Addendum in order to place electronic MACD orders.

SD- Electronic MACD Orders Electronic MACD ordering for Additional Orders of Service Components, including features and options, beyond Customer’s initial order, is available only in the circumstances listed in (a) through (d) below:

The price for the Additional Orders of Service Component(s) is already contained in the Schedule of Charges; or

The price for the Additional Orders of Service Component is contained in an effective Customer Schedule or Attachment; and

The Site to which the Additional Orders for Service Components are delivered is in a country in which Customer has existing Service at the time the electronic MACD order is received; and

The Site to which the Additional Orders for Service Components are delivered is not a country where Service is delivered by certain LSPs.

The price for the Additional Orders of Service Components is subject to rates and charges set forth in the Customer’s effective Pricing Schedule and the Schedule of Charges.

SD- New Service ComponentsCustomer may add additional Site(s) or Service Components or disconnect Sites after Customer’s initial Site(s) are installed. These changes are not considered MACD conversions but may be ordered through the MACD process, and applicable one time charges apply to these types of changes.





https://www.businessdirect.att.com/portal/index.jsp



SD- MACD Conversion ChargesMACD conversion charges are described in the MACD Conversion Charge Table. MACD conversion charges vary based on the MACD type and may be single charges for changes related to Customer’s entire Enhanced VPN Service (network charge) or charges for each Customer Site affected by the conversion(s) (per router charge). MACD types are defined by levels A through F. Additional terms apply for MACD orders that require work during non-business hours.

Except for Level F MACD orders as described herein, if a MACD conversion order includes more than one MACD order activity (e.g., a Level A activity and a Level B activity) to be performed on the same router at the same time, only a single MACD charge shall apply for the conversion at the rate applicable for the highest priced MACD activity. A Level F MACD charge applies for each Level F MACD activity regardless of whether other MACD activities are ordered at the same time or for the same conversion order.

If it is necessary, in order to implement a MACD conversion, that the Customer must release a Service Component from Customer use, and Customer elects to release said Service Component outside of normal business hours (Monday through Friday, 08:00 until 17:00 local Site time), then the charge for MACD conversion will incur additional off hours fees as described in Section 11.2.3.1. Off-Hours MACD Conversion Charges.

If Customer elects not to release the Service Component until the new component(s) are installed and operational, allowing both new and existing components to operate in parallel to avoid down time, Customer will incur charges for adding the new components and removing the existing components, in lieu of a single upgrade or downgrade MACD Level charge.

SD- MACD Conversion Charges Table

MACD Conversion Charge Table

Level MACDs Notes

SOC Install Charges Apply in Lieu of

MACD One Time Charges: Changes

listed are not considered

conversions but may be ordered through the MACD process. Any applicable One

Time Charges shown in the

Schedule of Charges or Customer’s

Pricing Schedule apply

Add new or backup MAC (Managed Access Connection), including Access and/or Connection (Port) and/or CPE as required, including as part of an outside move to a new building (also see applicable Level A de-install charge below)

Add new CDR Speed (CoS) Add ISDN backup option, including feature card,

management and circuit if applicable Add standby Connection, CDR or Router Add SNA Authentication Feature Add Cascaded Site. (NOTE: Additional one time charge

equivalent to 56/64k Connection OTC applies regardless of speed of connection)

Delete Site (De-install)

<PTT>

Level A – Complex MACD

activities requiring significant resources

Change Access Bandwidth: Upgrade/Downgrade Move site within the same building (Inside Move),

requiring PTT Delete Router Change or re-terminate access only, requiring PTT De-install a site as part of an outside move to another

<PTT><LAC>







Level MACDs Notesbuilding (also see applicable SOC Install Charges above)

New install Service Order cancellation

Level B – Medium Complex MACD

activities

Move, Delete CPE or Connection (Port) Change Router: Upgrade/Downgrade, requiring

replacement Router Move site, within same building (Inside Move), not

requiring PTT Change or re-terminate Access only, at AT&T network end

of connection, not requiring PTT Delete Access

<LBC>

Level C – Simple Physical MACD activities

Add, Change, Delete Router Card Features (e.g., G703, Ethernet, ISDN)

Change, Delete ISDN BRI/PRI Circuit Move ISDN circuit within the same building (otherwise it is

a delete and a new add) Add, Change, Delete DSU/CSU/Probe — Physical Add, Delete Dual Power Supply Move, Add, Change, Delete VoIP On-Net Feature

Package(s) (per router charge) Move, Add, Change, Delete VoIP configurations due to

Customer PBX changes (per router charge)

<LCC>

<RTR CHG>

Level C – Complex Logical MACD activities

Add, Delete Priced Protocols (i.e., IPX, etc.) (network charge)

Add, Change, Delete DLSw, involving IOS for Site-to-Site SNA (not the SNA Business to Business Feature) (per router charge)

Add or Change IOS in the router (per router charge) Reassign PVC(s) from one VPN ID to another (VRF Table

Change) (per router charge) Add, Change, Delete COINS (Communities of Interest) for

Intranet/Extranet Inter – Enterprise /Multiple VPNs (includes VRF Table, IPX Trading Partners) (per router charge)

Change Port Speed without Access or CPE change – “subrate port” (per router charge)

Change VoIP Private Dial Plan Add, Change, Delete LAN routing protocol – OSPF, BGP,

RIP, EIGRP Add SRST Add, Change Traffic Classification, per group of 11-25

routers NOTE: >25 routers will incur a Level C charge per additional group of 25 routers, and/or a Level D charge per additional group of 1-10 routers, e.g., 59 routers would incur two level C charges for the first 50 routers, and one level D charge for the remaining 9 routers

<LCC>

<RTR CHG>

Level D –

Change ISDN Router Configuration on AT&T Provided or Customer Provided ISDN (i.e., Backup Initiation Criteria, including pointing spoke to a different ISDN Hub) (per

<LDC>







Level MACDs Notes

Medium Complex Logical MACD

activities

router) Add, Delete SNMP Custom Mibs without Telnet (network

charge) Change Serial IP Address (requires scheduling, outage)

(per router charge) Add, Change, Delete DSU/CSU/Probe – logical only (per

router) Add, Change, Delete DLSW, NOT involving IOS (for Site-

to-Site SNA, not the SNA Business-to-Business Feature) (per router charge)

Change Resiliency Option: Primary/Backup to Load Sharing, when no MAC and/or hardware changes involved

Add, Change Traffic Classification per group of 1-10 routers

<RTR CHG>

Level E – Fairly Simple Logical

MACD activities

Add Gold SLA Plan (per router) Add, Change, Delete SLA Site Pairs (per router) Delete ISDN backup feature on Customer Provided ISDN Add, Change, Delete Static Route (26 to 50) if > 50 a

designer must be involved (per router charge) Add, Change, Delete Routing Protocol (requires

scheduling, downtime with change) (network charge) Add, Delete SNMP Access (standard Mibs) (network

charge) Change SNMP Access host or community name (standard

or custom Mibs) (network charge) Add, Change, Delete HSRP (no new router) (per site

charge) Add, Change, Delete DHCP IP Helper Address (per

network) Add, Change, Delete GLBP – no IOS involvement (per

network) Add, Change, Delete LAN IP Address (scheduling

required, outage) (per router charge) Add, Change, Delete NAT (Network Address Translation)

(per router charge) Add, Change Router Community Name (tied to ROA)

(network charge) Add, Change, Delete Access List (network charge) Change IPX (network charge) Change COS TDR to 90% Port Rate (allow COS bursting

on pre-2004 routers) (per router) Change, Delete SNA Business-to-Business Feature (per

Site or VPN) Add/Activate additional VoIP port on a Voice Interface

Card already installed Change VoIP Call Failover (Busyout, Overflow, Hair

Pinning) Change for logical only resiliency Add, Change, Delete Peer Address (per network)

<LEC>

<NTW CHG>

<RTR CHG>







Level MACDs Notes

Level F – Routine & Simple

Logical MACD activities

Change ISDN Catcher Phone Number Add, Change, Delete, PVC &/or CIR (including Xovers) Change, Delete, CDR Speed (CoS) Change, Delete, CoS pricing package Add, Change, Delete, Static Route (1 to 25) Add, Change, Delete Secondary Adapter Address Add, Change, Delete Static NAT Translation Add, Change, Delete VoIP Off-Net Feature Package(s) Add, Change, Delete VoIP user IDs used to access call

detail and NPR – per ID Add, Change, Delete number of VoIP concurrent calls if no

CPE MACD is required Change Digital PBX Interface Type for existing Feature

Packages

<LFC>

Administrative(Changes to

maintain currency or service

specifications)

Change Site Contact Information Change Site SLA Eligibility (Site level) Move from Gold Plan to Standard Plan SLAs Make Trivial Address Change (e.g., “St.” to “Lane”) Change CPOC (Customer Point of Contact)

<PTT> For Add, Move, Change or Delete requests that involve access for Service outside the US, PTT OTC and MRC charges apply, in addition to the applicable MACD Charge

<LAC> Includes an on-site visit or visits requiring significant vendor cooperation, entails changes to major physical Service Components with modification to access lines and requires high complexity design and engineering work.

<LBC> Includes changes that may require an on-site visit involving vendor cooperation, entails to changes to major non-access physical Service Components and requires high complexity design and engineering work.

<LCC> Includes changes that may require an on-site visit involving vendor cooperation, entails changes to logical or minor physical Service Components, and often requires high complex design and engineering work.

<LDC> Includes changes not requiring an on-site visit, entails changes to logical Service Components, and requires medium complexity design and engineering work.

<LEC> Includes changes that do not require an on-site visit, entail changes to logical service elements and require low complexity design and engineering work.

<LFC> Includes changes that do not require an on-site visit, entail changes to logical service elements, and require simple design and engineering work.

<RTR CHG>MACD change entails work activity on the individual router and charges will

be to each affected router included in the MACD request

<NTW CHG> MACD change that entails work activity that can be done via a community string at the network level and will be charged to one router.






SD- Off-Hours MACD Conversion ChargesFor Level A, B or C MACD conversions, if in order to implement the MACD conversion the Customer must accept a new service component and/or release a Service Component from use by the Customer, and Customer elects to accept or release the Service Component outside of normal business hours (Monday through Friday, 08:00 until 17:00 local Site time), then the charge for MACD conversion will be the Off Hours MACD conversion charge specified in the Schedule of Charges.

For Level D, E or F MACD conversions, if, in order to implement the MACD conversion, the Customer must release a Service Component from use by the Customer, and Customer elects to release the Service Component outside of normal business hours (Monday through Friday, 08:00 until 17:00 local Site time), then the charge for MACD conversion will be set at one Level above the MACD conversion applicable during normal business hours.

SD- Site MovesCustomer may move a Site after Customer’s initial Site installation. In the case of a Site move, Customer will be charged a level A MACD for each router de-install at the existing Site and will be charged standard One Time Charges as shown in the Schedule of Charges and/or Customer’s Pricing Schedule to install each router at the new Site. Unless the Customer’s Pricing Schedule contains the applicable stabilized rate for, or the discount applicable to, a new Service Component, AT&T will charge Customer the full list rate shown in the Schedule of Charges for the Service Component.

SD- Termination or Cancellation SD- Termination of a Customer SiteUpon written notice by the Customer to AT&T of termination of Service at a Site, AT&T will terminate the Service at the Customer Site:

in the United States within thirty (30) days of Customer’s written notice, or outside the United States within sixty (60) days of Customer’s written notice.

Customer shall pay service charges applicable until the date AT&T Disconnect Service at a Site. Upon Customer request, AT&T will attempt to physically disconnect Service Components at terminated Customer Site outside the United States in less than sixty (60) days; however, if physical disconnection occurs in less than sixty (60) days, Customer shall remain responsible to pay invoiced charges for Service for remainder of the sixty (60) day period.

SD- Termination of Customer Site(s) Prior to Expiration of Minimum Payment Period

A de-installation charge and applicable termination charges apply for Customer termination of a Site prior to the end of the Minimum Payment Period. Additional requirements, charges and terms may apply for termination of local access connections.

SD- Termination of Customer Site(s) After Expiration of Minimum Payment Period or Pricing Schedule Term

A de-installation charge applies for Customer termination of a Site after expiration of the Minimum Payment Period or Pricing Schedule Term. Additional requirements, charges and terms may apply for termination of local access connections.






SD- Cancellation of Installation Service Order by CustomerCustomer may cancel an order for installation of Service at the Site prior to the Service Activation Date, subject to payment of the cancellation charges identified.

SD- Charges for Customer Cancellation of Installation Service Order Prior to Service Activation

Upon cancellation by Customer of an order to install Service at a Site, Customer shall pay:

a MACD Level A Charge; any access facilities cancellation charges and any other third-party charges incurred by AT&T

arising due to cancelled service orders; and for Sites located outside the United States, the Monthly Recurring Charges for the access line

component(s) for the Minimum Payment Period applicable if cancellation occurs after AT&T has placed order for access line or after shipment of CPE to Customer.

SD- Cancellation of Installation Service Order by AT&TIf Customer’s actions or omissions prevent AT&T from completing installation at a Site within sixty (60) days of the Scheduled Service Activation Date, AT&T may cancel an order for installation of Service at the Site and charge the cancellation charges identified.

SD- Charges for AT&T Cancellation of Installation Service Order Prior to Service Activation

Upon cancellation by AT&T of an order to install Service at a Site due to Customer’s actions or omissions preventing AT&T from completing installation of an order to install Service at a Site. In that event, Customer shall pay:

a MACD Level A Charge; any access facilities cancellation charges and any other third-party charges incurred by

AT&T arising due to cancelled service orders; and for Sites located outside the United States, the Monthly Recurring Charges for the access

line component for the Minimum Payment Period applicable if cancellation occurs after AT&T has placed order for access line or after shipment of CPE to Customer.

SD- Minimum Payment/Contract Periods applicable to Local Carrier (PTT/LSP) Supplied Access Services

In selected countries, the local access carrier imposes a minimum payment or minimum contract period applicable to the local access line connection. Changes to the local access connection may be considered termination of the facility by the PTT/LSP; Customer shall be responsible for paying any PTT/LSP termination charges in such circumstances. Alternatively, changes to local access connections may be considered a renewal of the service by the PTT/LSP, which may restart applicable minimum payment or minimum contract period. Customer shall give sixty (60) days prior written notice to AT&T to implement a change to an existing local access connection (including de-installation of a Customer Site).

SD- Special RequestsInstallation of new MACs and changes to existing MACs are scheduled on an individual basis. Lead times for installations and changes may vary by geography. Upon customer request, AT&T will attempt to accommodate special customer requests regarding installations and changes such as installation support outside normal business hours (Monday through Friday, 08:00 until 17:00 local Site time, excluding national holidays) or expediting the Scheduled Service Activation Date or providing for overlapping






connectivity during a conversion. Additional charges, including expedite and out-of-hours service charges apply.

The Expedite Install Surcharge covers the Request to PTT, other vendor or internal AT&T deployment group and applies whether or not there is an agreement to expedite. Additional PTT or vendor expedite charges may apply and are ICB within the Schedule of Charges and are billed separately. An off-hours surcharge applies if the Customer requested time slot is either before or after normal business hours.

Expedited orders are not subject to Service Level Agreements. SLA measurements for an expedited Customer Site shall be measured based upon the Scheduled Service Activation Date.

SD- BillingCustomer Invoices for Enhanced VPN shall be in the currency specified in the Pricing Schedule, Pricing Addendum or in the Schedule of Charges and are delivered to Customer in the country in which the Service is provided.

Billing for each Enhanced VPN Service Component begins on the Service Activation Date of that Service Component, unless Customer’s actions or omissions cause a delay of the Service Activation Date beyond its Scheduled Service Activation Date, in which case billing begins on the day after the Scheduled Service Activation Date for such Service Component.

If a Customer Site is in Customer-not-ready status at the time AT&T has installed and/or configured all necessary Service Components of the VoIP Feature at the Customer Site, billing for the VoIP Feature at the Customer Site will begin on the earlier of thirty (30) days after the Scheduled Service Activation Date for the VoIP Feature at the Customer Site or the actual Service Activation Date for the VoIP Feature at the Customer Site.

SD-11.3.1. Currency Conversion Methods for Service Invoicing

AT&T shall submit to Customer one invoice per month in each country in which Service is rendered, with charges rendered in the currency specified in the Schedule of Charges for Enhanced VPN. If AT&T submits an invoice for a Service in a currency that is different from the currency listed in the Schedule of Charges, AT&T will calculate the invoice amount using an exchange rate to convert the rate to the currency used for invoicing. AT&T will use the following currency conversion method:

Each month on the first business day following the 15th day of the current calendar month, AT&T shall obtain an average exchange rate to convert the rate to the currency used in the invoice. The average exchange rate will be calculated as the average of the closing rates published by Bloomberg L.P.- New York Composite – 5:30 PM US Eastern time from the 1st business day following the 15th day of the preceding calendar month through the 15th day (or closest immediately preceding business day) of the current calendar month. This average exchange rate will be effective for all invoices issued between the first business day following the 15th day of the current calendar month to the 15th day of the next calendar month.

If a Bloomberg L.P. – New York Composite average exchange rate is not available, AT&T will calculate the invoice amount using the currency exchange rate established for such currency conversions published by the Central Bank (or a similarly designated institution deemed acceptable by AT&T as a source for currency exchange rates) for the country in which the invoice is delivered as of the date indicated on the invoice. If a currency exchange rate is not available as of the date indicated on the invoice, AT&T will use the currency exchange rate available for the first date prior to the invoice date.

SD-11.3.2. Single End Invoice (SEI)Single End Invoice (SEI) is a billing feature available on an ICB basis under which AT&T will consolidate all charges payable by Customer for Service in one or more countries into a single invoice and single






currency (the “SEI Currency”) for payment by Customer. AT&T will invoice Customer or Customer’s Affiliate for Services in the SEI Currency in a Customer-designated country approved for SEI by AT&T (“Approved SEI Country”). Customer or Customer’s Affiliate must be legally incorporated or established in the designated Approved SEI Country to receive the invoice.

The rates applicable for SEI in a country will be described in the Pricing Schedule (or, where applicable, the Schedule of Charges) and will be stated in a local currency or in US dollars (“USD”). To deliver an SEI invoice, AT&T will:

generate the SEI invoice in the month following the month in which the SEI charges would normally be invoiced by AT&T; and

for SEI that are not already priced in the SEI Currency, calculate the SEI Currency value of the SEI charges by converting charges from their stated currency into the SEI Currency by applying an exchange rate. The exchange rate applicable to this conversion will be calculated as the average of the daily closing rates, for each of those currencies published by Bloomberg L.P. – New York Composite – 5:30 pm US Eastern time. The average is calculated using the daily closing rate of the 16th day of the month (or closest immediately following business day), up to and including the daily closing rate of the 15th day of the following month (or closest immediately preceding business day).

Customer shall make payment to AT&T’s Affiliate for the Services billed using SEI in the Approved SEI Country designated by the Customer in the SEI Currency shown on the invoice.

SD-11.3.2.1. SEI Limitations and Exclusions

SEI is available subject to the following limitations:

SEI is not available for all countries where Service is available. For some countries, SEI is required as a condition for Customer to obtain Service.

Customer is required to maintain the Approved SEI Country and SEI Currency designated for a minimum of twelve months.

AT&T reserves the right to modify or eliminate SEI, the SEI Approved Countries or the SEI Currencies, without prior notice. Services already contracted for prior to the date of such change, shall continue to be invoiced under the Customer’s existing SEI terms until the expiration of the Pricing Schedule term.

Depending on the jurisdiction where the Service or SEI is provided, AT&T may incur irrecoverable costs (such as taxes, duties, levies and other similar charges). Upon written notice to Customer, AT&T may increase the charges payable by Customer and may submit supplementary SEI invoices, for affected countries, to recover irrecoverable costs.

AT&T reserves the right to modify the currency conversion methodology described herein. AT&T will inform Customer if a new currency conversion standard is selected.

On termination of SEI, AT&T will invoice Customer for the SEI Eligible Services in accordance with the then-current invoicing procedure for each SEI Eligible Service.

SD-11.3.3. Consolidated Statement Service (CSS)Consolidated Statement Service (CSS) is available for Enhanced VPN Service subject to individual confirmation by AT&T. CSS consolidates the multiple invoices issued to Customer for the Service into






one request for payment in a single currency. It provides customers with the ability to submit one payment for all their various global Enhanced VPN invoices. CSS does not alter any of the payment terms otherwise applicable to Customer.

SD- American Recovery and Reinvestment Act of 2009The Services and Service Components provided under this Service Guide shall not be used to support the performance of any portion of a project or program which has been funded in whole or in part with grants, loans or payments made pursuant to the American Recovery and Reinvestment Act of 2009 (ARRA), without the prior written agreement of AT&T and Customer regarding any specifically applicable terms, conditions and requirements. Customer shall provide AT&T with prior written notice before placing any order that may be funded in whole or in part with ARRA funds. If Customer fails to provide such prior written notice of ARRA funding; or if the parties cannot agree on the terms and conditions (if any) applicable to an ARRA funded order; or if any terms, conditions or requirements (other than those to which AT&T specifically agrees in such separate writing) are found to be applicable, then AT&T may, in its sole discretion, reject such order or immediately terminate provision of any affected Service or Service Component without further liability or obligation.

Service Level AgreementsSLA- Enhanced VPN SLA – General TermsAT&T has established performance objectives for Enhanced VPN. While AT&T cannot guarantee that these performance objectives always will be met, subject to the limitations, restrictions and exclusions listed, AT&T may provide credits to customers when they are not met.

SLA- Standard PlanThe Service Level Agreements described in this Business Service Guide are known as the Enhanced VPN Standard Plan. The Enhanced VPN Standard Plan is available to Qualifying Sites ordered after April 30, 2004. For Sites ordered prior to April 30, 2004, Customer must submit a MACD request to convert a Site to a Qualifying Site under the Standard Plan. The performance objectives for Site to Site Latency, Site to Site Data Delivery and Site to Site Jitter can be found along with performance reports at AT&T BusinessDirect®. Customers may obtain SLA objectives for a Qualifying Site or Qualifying Pair and the actual performance in a given month using this website. If no performance objective for a particular SLA is listed for a country where at least one Qualifying Site of the Qualifying Pair is located, then the particular SLA shall not apply to that Qualifying Pair.

SLA- Gold PlanEnhanced VPN Gold Plan SLAs are grandfathered and are available only to those Customers who have contracted for the Gold Plan in an Attachment or Pricing Schedule with Effective Date prior to December 31, 2005. A Customer Site that is eligible for the Gold Plan SLA is not eligible for a SLA as described within the Enhanced VPN Service Guide








SLA- DefinitionsSLA- Qualifying Site:

Is a site that must be directly connected to the AGN and may not be connected to Sites in a cascaded configuration and customer must order total CDR that is equal to or more than twenty-five percent (25%) of the Port speed;. Measurement and reporting of performance begins for a Site on the Service Activation Date. Subject to the exceptions or limitations described herein, a Site becomes eligible for SLA credits (a “Qualifying Site”) on the first day of the calendar month after the Site’s Service Activation Date. A Site becomes eligible for SLA credits for the Enhanced VPN VoIP Call Quality SLA on the first day of the second month after the Service Activation Date of the VoIP Feature at a Site

SLA-Qualifying Pair:

A Qualifying Pair (or “Pair”) is two Qualifying Sites selected by the Customer and accepted by AT&T for the purpose of measuring compliance with site to site performance obligations for latency, data delivery, and jitter between the selected pair of Qualifying Sites.

SLA- Disqualified Sites:

A Site becomes a Disqualified Site if AT&T fails to meet a performance objective for six (6) consecutive months at a Qualifying Site. Except as provided for in this paragraph, Customer will not be entitled to SLA credits for a Disqualified Site. Customer may, upon written notice, terminate the Disqualified Site without incurring termination charges and AT&T will offer to adjust an affected minimum revenue commitment in proportion to the terminated service components. Alternatively, Customer may, upon written notice, retain the Disqualified Sites and AT&T will adjust the applicable SLA performance objective for the Site to equal the average measured performance objective, as measured by AT&T during the six (6) consecutive months prior to the written notice given by the Customer. After the new SLA performance objective is established, the Disqualified Site shall be considered a Qualifying Site at the adjusted SLA performance objective. In the case of termination or retention of the Disqualified Site as described herein, Customer shall provide AT&T the written notice required (of either its intention to invoke the termination or to request the revised performance objective) no later than thirty (30) days after the end of the sixth consecutive month that AT&T fails to meet SLA performance objective. Customer may not request both termination and the revised performance objective.

SLA- Qualifying Monthly Charges:

Subject to the exceptions or limitations described herein, the Qualifying Monthly Charges for a Qualifying Site include any MAC charges, COS charges (other than VoIP Feature charges at Customer Sites) and backup option charges (where applicable); except, however, Qualifying Monthly Charges do not include charges for the local access portion of the MAC for Qualifying Sites located outside the US.

SLA- Qualifying One Time Charges:

Subject to the exception or limitations described herein, the Qualifying One Time charges are those that are designated in the pricing schedule and/or SOC One-time installation charges for the local access portion of the managed access connection outside the US are not included in the calculation of credits for On Time Provisioning SLAs.

SLA- Enhanced VPN SLAs SLA- Normal Network Operations SLAsThe following SLAs are included in the Normal Network Operations category.

Site Availability

Site to Site Latency , Data Delivery, Jitter






Network Data Delivery

VoIP Call Quality

Each Qualifying Site is polled for bandwidth utilization information every 10 minutes and determines average bandwidth utilization in each direction during the prior 10 minute period using the total data sent and received by the Site as shown by the poll.

The Site-to-Site Latency, Site-to-Site Data Delivery, and VoIP Call Quality SLAs are met when the average bandwidth utilization in either direction of either access link in the Qualifying Pair is 70% or more, regardless of actual performance during such periods on a monthly average basis. The Site-to-Site Jitter SLA is met when the average bandwidth utilization in either direction of either access link in the Qualifying Pair is 50% or more on a monthly averaged basis.

See Section SD2.3 Diagnostics and Life-cycle Maintenance for additional polling information.

SLA- Enhanced VPN Site Availability SLASite Availability refers to the percentage of time a Qualifying Site is available in a month, as described in the applicable Site Availability Table, subject to adjustment exclusion(s) and exceptions. Site Availability is measured from the AT&T management system to the Qualifying Site and includes the AT&T managed components of the Service, including the local access link and AT&T CPE. Site Availability performance objectives are defined within the providing country(s) and/or region(s) and may be different depending on features and option selected by Customer, such as, for example, the type of backup connection.

Site Availability Table Frame Relay and ATM Managed Access Connectios to AT&T Global Network

Site Availability Table DSL Managed Access ConnectionsSite Availability Table Ethernet (Non-NNI) Managed Access Connections

Site Availability Table Interconnected Edge (NNI) Managed Access Connections

Site Availability for Frame Relay and ATM Leased Line Managed Access Connections to AGN Table

Country/EconomyNo

BackupObjective

Dial Backup Single Router

Objective (1)

Dial Backup

Dual Router

Objective (1)

Leased Line or

DSLBackup Single Router

Objective (2)

Leased Line or

DSLBackup

Dual Router

Objective(2)

Tier 1Within 250kms of PoP in:Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, US (48 contiguous states)

99.90% 99.95% 100% 100% 100%

Tier 2Within 250kms of PoP in:Argentina, Bulgaria, Colombia, Cyprus, Estonia, Greece, Hungary, Israel, Mexico, Poland, Portugal, South Korea,TaiwanFurther than 250km from PoP in: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan,

99.8% 99.90% 99.95% 100% 100%






Site Availability for Frame Relay and ATM Leased Line Managed Access Connections to AGN Table

Luxembourg, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, US (48 contiguous states)Tier 3Within 250kms of PoP in:Brazil, Chile, Croatia, Ecuador, Latvia, Lithuania, Netherlands Antilles, Panama, Peru, Philippines, Romania, Russia, Slovakia, Slovenia, South Africa, Venezuela Further than 250kms from PoP in:Argentina, Bulgaria, Colombia, Cyprus, Estonia, Greece, Hungary, Israel, Mexico, Poland, Portugal, South Korea

99.7% 99.85% 99.9% 99.95% 99.95%

Tier 4Within 250kms of PoP in:China(5), India(4), Indonesia(3), Malaysia(3), Qatar, Thailand(3), Turkey Further than 250kms from PoP in:Brazil, Chile, Croatia, Ecuador, Latvia, Lithuania, Netherlands Antilles, Panama, Peru, Philippines, Romania, Russia, Slovakia, Slovenia, South Africa, Venezuela

99.5% 99.7% 99.85 99.9% 99.95%

Tier 5Within 250kms of PoP in:Pakistan, UAE, Vietnam

98.5% 99.5% 99.8% 99.85% 99.95%

OtherFurther than 250kms from PoP in: China(5),India(4), Indonesia, Malaysia, Pakistan, Philippines, Qatar, Thailand, Turkey, UAE, Vietnam

97.0% 99.0% 99.2% 99.4% 99.5%

1. Sites with ISDN backup do not qualify for Site Availability SLAs unless AT&T provides monitoring of the circuit.

2. Where available, DSL Managed Access Connection can be used as a backup option. To qualify as a backup, the Leased Line or DSL Managed Access Connection must be within the same country as the Primary Access Connection.

3. Site Availability SLAs for sites without resiliency qualify for Tier 5 No Backup option.

4. The Site Availability SLA is not available in India when the local access provider is BSNL.

5. See the Country Specific Provisions.

Site Availability for DSL Managed Access Connections Table

Country/Economy

No Backup

Objective


Dial Backup

Dual Router

Leased Line

Backup Single

Leased Line

Backup Dual







Objective 2

Objective 2

Router2

Router2

Class 1

Within 250kms of POP in:Belgium, France,

Italy(TI)(1), Netherlands 99.70% 99.90% 100% 100% 100%

Further than 250kms from POP in: Belgium, France, Italy(TI)(1), Netherlands

99.50% 99.70% 99.80% 99.95% 100%

Within 250kms of POP in: Taiwan 99.30% 99.70% 99.80% 99.90% 99.95%

Class 2

Within 250kms of POP in: Germany (QSC)(1), United Kingdom

99.20% 99.85% 99.90% 99.95% 100%

Further than 250kms from POP in: Germany (QSC)(1), United Kingdom

99.00% 99.65% 99.70% 99.90% 100%

Within 250kms of POP in: Czech Republic (sDSL) 99.00% 99.85% 99.90% 99.95% 100%

Further than 250kms from POP in: Czech Republic (sDSL) 98.80% 99.65% 99.70% 99.90% 100%

Class 3

Within 250kms of POP in: Australia, Denmark, Germany(DT)(1), Ireland, Italy (Eutelia)(1), Poland, Portugal, Singapore, Spain, Sweden(3) N/A N/A N/A 100% 100%

Further than 250kms N/A N/A N/A 99.95% 100%







from POP in: Australia, Denmark, Germany(DT)(1), Ireland, Italy (Eutelia)(1), Poland, Portugal, Singapore, Spain, Sweden(3)

Within 250kms of POP in: Czech Republic (aDSL) N/A N/A N/A 99.95% 100%

Further than 250kms from POP in: Czech Republic (aDSL) N/A N/A N/A 99.90% 100%

1. Site Availability limited to the particular PTT noted in table.2. Where a DSL Managed Access Connection is the primary connection, DSL Managed Access

Connections may not be used as backup. Unless dial backup or leased line backup is in place, the No Backup Objective will apply.

3. See the Country Specific Provisions.

Site Availability for Ethernet (Non-NNI) Managed Access Connections Table

Country/EconomyNo

BackupObjective


Objective (1)

Dial Backup

Dual Router

Objective (1)

EthernetBackup Single Router

Objective (2)

EthernetBackup

Dual Router

Objective(2)

Tier 1Within 250kms of PoP in:Australia, Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, United Kingdom, US (48 contiguous states)

99.90% 99.95% 100% 100% 100%

Tier 2Within 250kms of PoP in:Argentina, Greece, Mexico, Poland, Portugal, South Korea, TaiwanFurther than 250km from PoP in: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, United Kingdom, US(48 contiguous states)

99.8% 99.90% 99.95% 100% 100%






Site Availability for Ethernet (Non-NNI) Managed Access Connections Table

Tier 3Within 250kms of PoP in:Brazil, Philippines, Slovakia Further than 250kms from PoP in:Argentina, Greece, Mexico, Poland, Portugal, South Korea,Taiwan

99.7% 99.85% 99.9% 99.95% 99.95%

Tier 4Within 250kms of PoP in:India Further than 250kms from PoP in:Brazil, Philippines, Slovakia

99.5% 99.7% 99.85 99.9% 99.95%

OtherFurther than 250kms from PoP in:India 97.0% 99.0% 99.2% 99.4% 99.5%


2. To qualify as a backup, Ethernet Managed Access Connection must be within the same country as the Primary Access Connection.

Site Availability for Interconnected Edge (NNI) Managed Access Connection Table

Country/EconomyNo

BackupObjective


Objective (1)

Dial Backup

Dual Router

Objective (1)

NNI Backup Single Router

Objective (2)

NNIBackup

Dual Router

Objective(2)

Tier 1Within 250kms of PoP in:Denmark, Finland, Norway, Sweden

99.90% 99.95% 100% 100% 100%

Tier 2Within 250kms of PoP in:Mexico Further than 250kms from PoP in:Denmark, Finland, Norway, Sweden

99.8% 99.90% 99.95% 100% 100%

Tier 3Within 250kms of PoP in:Brazil(3)

Further than 250kms from PoP in:Mexico

99.7% 99.85% 99.9% 99.95% 99.95%






Site Availability for Interconnected Edge (NNI) Managed Access Connection Table

Tier 4Within 250kms of PoP in:China(3), Russia Further than 250kms from PoP in:Brazil(3)

99.5% 99.7% 99.85 99.9% 99.95%

Tier 5Within 250kms of PoP in:Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, NicaraguaFurther than 250kms from PoP in:N/A

98.5% 99.5% 99.8% 99.85% 99.95%

OtherWithin 250kms of POP in:Azerbaijan(4), Belarus(4), Georgia(4), Kazakhstan(4), Kyrgyzstan(4), Ukraine(4), Uzbekistan(4)

Further than 250kms from PoP in: China(3) Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Russia

97.0% 99.0% 99.2% 99.4% 99.5%


2. To qualify as a backup, NNI Managed Access Connection must be within the same country as the Primary Access Connection.

3. See the Country Specific Provisions4. Site Availability SLA only available at sites supported by Dual Router. For Sites with Single

Access/Dual Router the Site Availability SLA performance objective for Dial Backup/Dual Router applies.

SLA- Enhanced VPN Site-to-Site Latency SLASite-to-Site Latency refers to latency (network added delay, network transit delay) between a Qualifying Pair and is measured from customer edge router to customer edge router for data within the CDR of the CoS. If either Site in the Qualifying Pair has a resiliency option, the Site-to-Site Latency SLA applies only if the backup bandwidth is at least 50% of the primary port bandwidth at the Site or ACL filters have been implemented on the backup access link. The Site-to-Site Latency SLA does not apply to CoS4. To determine monthly performance, the monthly average of the roundtrip Site-to-Site Latency performance for a Qualifying Pair is compared with the committed Site-to-Site Latency performance objective to determine if the SLA has been met. The objectives for Site-to-Site Latency are set based on the bandwidth at each customer edge router in the Pair and the country of origin and the country of destination. The performance objectives are subject to change if the bandwidth changes at either customer edge router in the Pair.

The Site to Site Latency SLA is available in China only when the local service provider is SST. The Site to Site Latency SLA is not available for sites connected to an Interconnected Edge

(NNI); except that the Site to Site Latency SLA is available for sites connected to an Interconnected Edge (NNI) located in Denmark, Finland, Mexico, Norway and Sweden not using a DSL access connection.

The Site to Site Latency SLA is not available for Sites with DSL Access Connections. The Site to Site Latency SLA is identified in the SLA Lookup Tool available on AT&T

BusinessDirect®.








The Site to Site Latency SLA is not available in India when the local service provider is BSNL.

SLA- Enhanced VPN Site-to-Site Data Delivery SLASite-to-Site Data Delivery refers to packets delivered within the CDR of the CoS in a Qualifying Pair and applies from customer edge router to customer edge router in the Pair. The Site-to-Site Data Delivery SLA does not apply to CoS4. If either Site in a Pair has a resiliency option, the Site-to-Site Data Delivery SLA will only apply if the backup bandwidth is at least 50% of the primary port bandwidth at the Site or ACL filters have been implemented on the backup access link. The monthly Site-to-Site Data Delivery performance for a Qualifying Pair is the percentage of sampled packets delivered by CoS during the month between the Sites in the Qualifying Pair. This percentage for each Qualifying Pair is compared with the committed objective for each CoS ordered at the Pair to determine if the performance objective is met for the SLA.

The Site to Site Data Delivery SLA is available in China only when the local service provider is SST.

The Site to Site Data Delivery SLA is not available for sites connected to an Interconnected Edge (NNI); except that the Site to Site Data Delivery SLA is available for sites connected to an Interconnected Edge (NNI) located in Brazil, Denmark, Finland, Mexico, Norway and Sweden not using a DSL access connection.

The Site to Site Data Delivery SLA is not available for Sites using DSL Managed Access Connections as the primary connection.

The Site to Site Data Delivery SLA is not available in India when the local service provider is BSNL.

Site-to-Site Data Delivery Performance Objective Table

Country/Economy CoS1

ObjectiveCoS2

ObjectiveCoS3

ObjectiveArgentina 99.9% 99.9% 99.8%Argentina – ETH (Non-NNI) 99.9% 99.9% 99.8%Australia 99.9% 99.9% 99.8%Australia – ETH (Non-NNI) 99.9% 99.9% 99.8%Austria 99.9% 99.9% 99.8%Austria – ETH (Non-NNI) 99.9% 99.9% 99.8%Belgium 99.9% 99.9% 99.8%Belgium – ETH (Non-NNI) 99.9% 99.9% 99.8%Brazil 99.9% 99.9% 99.8%Brazil – ETH (Non-NNI) 99.5% 99.5% 99.0%Bulgaria 99.5% 99.5% 99.0%Canada 99.9% 99.8% 99.5%Canada – ETH (Non-NNI) 99.9% 99.8% 99.5%Chile 99.8% 99.8% 99.5%China 99.5% 99.5% 99.0%Colombia 99.8% 99.8% 99.5%Croatia 99.8% 99.8% 99.5%Cyprus 99.8% 99.8% 99.5%








ObjectiveCoS2

ObjectiveCoS3

ObjectiveCzech Republic 99.9% 99.9% 99.8%Czech Republic -ETH (Non-NNI) 99.9% 99.9% 99.8%Denmark 99.9% 99.9% 99.8%Denmark - ETH (Non-NNI) 99.9% 99.9% 99.8%Ecuador 99.5% 99.5% 99.0%Estonia 99.8% 99.8% 99.5%Finland 99.9% 99.9% 99.8%France 99.9% 99.9% 99.8%France – ETH (Non-NNI) 99.9% 99.9% 99.8%Germany 99.9% 99.9% 99.8%Germany – ETH (Non-NNI) 99.9% 99.9% 99.8%Greece 99.9% 99.9% 99.8%Greece – ETH(Non-NNI) 99.9% 99.9% 99.8%Hong Kong 99.9% 99.9% 99.8%Hong Kong – ETH (Non-NNI) 99.9% 99.9% 99.8%Hungary 99.8% 99.8% 99.5%India 99.5% 99.5% 99.0%India – ETH (Non-NNI) 99.5% 99.5% 99.0%Indonesia 99.9% 99.9% 99.8%Ireland 99.9% 99.9% 99.8%Ireland – ETH(Non-NNI) 99.9% 99.9% 99.8%Israel 99.9% 99.9% 99.8%Italy 99.9% 99.9% 99.8%Italy – ETH (Non-NNI) 99.9% 99.9% 99.8%Japan 99.9% 99.9% 99.8%Japan – ETH (Non-NNI) 99.9% 99.9% 99.8%Latvia 99.8% 99.8% 99.5%Lithuania 99.5% 99.5% 99.0%Luxembourg 99.9% 99.9% 99.8%Luxembourg – ETH (Non-NNI) 99.9% 99.9% 99.8%Malaysia 99.9% 99.9% 99.8%Mexico 99.9% 99.9% 99.8%Mexico – ETH (Non-NNI) 99.9% 99.9% 99.8%Netherlands 99.9% 99.9% 99.8%Netherlands – ETH (Non-NNI) 99.9% 99.9% 99.8%Netherlands Antilles 99.8% 99.8% 99.5%








ObjectiveCoS2

ObjectiveCoS3

ObjectiveNew Zealand 99.9% 99.9% 99.8%New Zealand - ETH(Non-NNI) 99.9% 99.9% 99.8%Norway 99.9% 99.9% 99.8%Panama 99.5% 99.5% 99.0%Peru 99.8% 99.8% 99.5%Philippines 99.5% 99.5% 99.0%Philippines – ETH (Non-NNI) 99.5% 99.5% 99.0%Poland 99.8% 99.8% 99.5%Poland – ETH (Non-NNI) 99.8% 99.8% 99.5%Portugal 99.8% 99.8% 99.5%Portugal – ETH (Non-NNI) 99.8% 99.8% 99.5%Qatar 99.5% 99.5% 99.0%Romania 99.8% 99.8% 99.5%Russia 99.5% 99.5% 99.0%Singapore 99.9% 99.9% 99.8%Singapore – ETH (Non-NNI) 99.9% 99.9% 99.8%Slovakia 99.8% 99.8% 99.5%Slovakia – ETH(Non-NNI) 99.5% 99.5% 99.0%Slovenia 99.8% 99.8% 99.5%South Africa 99.5% 99.5% 99.0%South Korea 99.5% 99.5% 99.0%South Korea – ETH (Non-NNI) 99.5% 99.5% 99.0%Spain 99.9% 99.9% 99.8%Spain – ETH (Non-NNI) 99.9% 99.9% 99.8%Sweden 99.9% 99.9% 99.8%Sweden – ETH (Non-NNI) 99.9% 99.9% 99.8%Switzerland 99.9% 99.9% 99.8%Switzerland – ETH(Non-NNI) 99.9% 99.9% 99.8%Taiwan 99.5% 99.5% 99.0%Taiwan – ETH (Non-NNI) 99.5% 99.5% 99.0%Thailand 99.5% 99.5% 99.0%Turkey 99.5% 99.5% 99.0%UAE 99.5% 99.5% 99.0%United Kingdom 99.9% 99.9% 99.8%United Kingdom – ETH (Non-NNI) 99.9% 99.9% 99.8%United States (48 contiguous states) 99.9% 99.9% 99.8%








ObjectiveCoS2

ObjectiveCoS3

ObjectiveUnited States (48 contiguous states) – ETH (Non-NNI) 99.9% 99.9% 99.8%Venezuela 99.9% 99.9% 99.8%Vietnam 99.5% 99.5% 99.0%

Ethernet access that excludes an Interconnected Edge (ETH non-NNI).

SLA- Enhanced VPN Site-to-Site Jitter SLASite-to-Site Jitter refers to the variation in packet transit delay between Sites in a Qualifying Pair and is measured one way from customer edge router to customer edge router for data within the CDR of CoS 1. The Site-to-Site Jitter SLA applies only to CoS1 sites with a minimum of 768k access speed. If either Site in a Qualifying Pair has a resiliency option, the Site-to-Site Jitter SLA will only apply if the backup bandwidth is at least 50% of the primary port bandwidth at the Site or ACL filters have been implemented on the backup access link.

The monthly average Site-to-Site Jitter performance for a Qualifying Pair is compared with the committed one way Site-to-Site Jitter performance objective to determine if the SLA is met. The objectives for Site-to-Site Jitter are set based on the bandwidth at each customer edge router in the Qualifying Pair and the country of origin and the country of destination. The performance objectives are subject to change if the bandwidth changes at either customer edge router in the Qualifying Pair. The targets for Site to Site Jitter can be found along with performance reports at AT&T BusinessDirect ® .

The Site to Site Jitter SLA is available in China only when the local service provider is SST. The Site to Site Jitter SLA is not available for sites with DSL Acess Connections. The Site to Site Jitter SLA is not available for sites connected to an Interconnected Edge (NNI);

except that the Site to Site Jitter SLA is available for sites connected to an Interconnected Edge (NNI) located in Brazil, Denmark, Finland, Mexico, Norway and Sweden not using a DSL access connections.

The Site to Site Jitter SLA is not available in India when the local service provider is BSNL.

SLA- Enhanced VPN Network Data Delivery SLANetwork Data Delivery refers to packets delivered between selected AT&T Points of Presence on the AT&T Enhanced VPN Network (POPs). SLAs for Network Data Delivery are established for packet delivery between POPs within a region and for packet delivery between POPS in different regions. The monthly Network Data Delivery performance is the average percentage of sampled packets delivered between the selected POPs within a region and in different regions. AT&T compares the average to the committed SLA for the selected POPs to determine if AT&T meets the applicable SLA.

Network Data Delivery Performance Objective TableCountry or Region(s) ObjectiveWithin US 99.9%Within Western Europe 99.9%Within Europe Middle East and Africa 99.9%Transatlantic between selected Western Europe and US, East Coast hubs 99.9%

Transatlantic between selected Western Europe and US, West Coast 99.9%







Network Data Delivery Performance Objective TableCountry or Region(s) ObjectivehubsTranspacific between selected Asia Pacific and US, West Coast hubs 99.9%Within Asia Pacific 99.9%Between selected Western Europe and Asia Pacific IP hubs 99.9%Within Latin America 99.9%Between selected Latin America and US, East Coast hubs 99.9%Within Canada 99.9%Between selected Canada and US IP hubs 99.9%

SLA- Enhanced VPN- VoIP Call QualityVoIP Call Quality refers to the measurement of voice call quality based on the ITU-T specification G.107, which defines the measure of voice quality in the form of an R-Factor.

R-Factor is an ITU-T standard that measures three network factors to determine voice quality:

Latency – one way transit across the networkPacket Loss – includes late and lost packetsJitter- the inter-arrival rate between voice packets

These three factors are measured and considered together to determine voice quality. R-Factor is highly correlated with Mean Opinion Score (MOS), an industry voice quality standard.

The Call Quality SLA only applies to On-Net/On-Net calling. The R-Factor is determined for each On-Net/On-Net call made from a Qualifying Site using the VoIP Feature; provided, however, that calls lasting ten (10) seconds or less are not included in calculating SLA compliance.

The VoIP Call Quality SLA will only apply to Qualifying Sites that are Customer VoIP Site(s) where the managed access connection speed is greater than or equal to 128Kbs and Customer uses a compatible TDM PBX. If the VoIP Call Quality SLA applies to a Qualifying Site, the Site-to-Site Latency SLA, Site-to-Site Data Delivery and the Site to Site Jitter SLA for CoS1 do not apply to the Qualifying Site, because the R-Factor is determined, in part, from measurements of latency and data delivery ratios.

VoIP Call Quality SLA is not available for sites with Ethernet or DSL access connections or sites connected to an Interconnected Edge (NNI).

SLA- VoIP Call Quality

R-factor target Calls per VoIP Site per month(participating countries see below)

70 90% or more

The VoIP Call Quality SLA is available and may be provided for Qualifying Sites in the following participating countries:

Participating Country/Economy Argentina LithuaniaAustralia LuxembourgAustria Malaysia(1)

Belgium Mexico

Brazil Netherlands






Participating Country/Economy Bulgaria New ZealandCanada NorwayChile PolandColombia PortugalCroatia RomaniaCzech Republic Russia(1)

Cyprus SingaporeDenmark SlovakiaEstonia SloveniaFinland South AfricaFrance South KoreaGermany SpainGreece SwedenHong Kong Switzerland Hungary TaiwanIreland Turkey(1)

Italy United KingdomIsrael United States of America (48

states)Japan VenezuelaLatvia

1. VoIP R-Factor SLA for Malaysia, Russia and Turkey is only available on a case-by-case basis with prior approval of each case.

SLA- Enhanced VPN On-Time Provisioning SLAsSLA- Enhanced VPN On-Time Provisioning SLA – New SiteOn-Time Provisioning – New Site refers to completion of orders for standard Service Components on or before the Scheduled Service Activation Date. Other than as set forth below, the performance objective for the On-Time Provisioning – New Site SLA is a negotiated date agreed upon between the Customer and AT&T on a site by site basis. Installation is considered complete for purposes of this SLA upon the Service Activation Date of the qualifying Service Component.

For Sites located in the 48 contiguous US States that are T1 speed or below, the performance objective for the On-Time Provisioning – New Site SLA is forty (40) calendar days. The forty-day performance objective for On-Time Provisioning – New Site listed in this paragraph shall not apply to a Site if (i) if the Site is one of five Sites ordered by Customer in a single twenty-four hour time period, (ii) the Site is one of twenty or more Sites ordered by Customer during any single business week, or (iii) the Site requires special construction due to capacity constraints or lack of available leased line access facilities. The On-Time Provisioning – New Site SLA applies only to Sites ordered after the installation of all Sites in Customer’s initial order is complete and only to Sites ordered after at least one Customer Site has already been installed in the 48 contiguous US States.

SLA- Enhanced VPN On-Time Provisioning SLA – Physical and Logical ChangesOn-Time Provisioning – Physical and Logical Changes SLA refers to completion of orders for standard changes to standard Service Components on or before the Scheduled Service Activation Date. The performance objective for the On-Time Provisioning – Physical and Logical Changes SLA is date negotiated and agreed upon between Customer and AT&T. Implementation is considered complete for the purposes of this SLA upon the earlier of the Service Activation Date of the Service Component or when AT&T notifies Customer that the change is complete.






SLA- Enhanced VPN Time to Restore SLA for Severity 1The Enhanced VPN Time to Restore (Time to Restore) SLA refers to the length of time it takes AT&T to correct Severity 1 Level problems at Qualifying Sites with selected AT&T resiliency options and Qualifying Sites with no AT&T resiliency option in certain countries, as set forth in the Time to Restore Participating Country Table.

Time to Restore is a measure of the elapsed time from the initial Severity 1 Level problem report by Customer or via automatic notification from the AT&T management tools to Customer’s help desk or AT&T’s Customer Support web site (including the pre-requisite problem description information required by AT&T) until the AT&T help desk has (i) resolved Customer’s problem, or (ii) restored Service via backup, bypass or circumvention, or (iii) determined that automatic measures provisioned to provide resiliency have restored service availability and the AT&T help desk has recorded in the problem record that, in AT&T’s best judgment, the problem has been fixed and service availability has been restored. The Time to Restore SLA interval does not include time spent notifying closure of the trouble with Customer.

To qualify for credits under the Time to Restore SLA, before reporting a problem incident with Customer’s AT&T help desk, Customer should perform first level problem determination to confirm that the problem experienced by Customer’ is network-related and not Customer’s application or local area network. If Customer is unable to confirm the root cause or determine the problem is network-related, AT&T requires Customer to supply requisite problem description information when Customer initially reports the problem to Customer’s AT&T help desk, including, without limitation:

Customer name, account ID number, Customer’s technical contact for the problem and telephone details

date and time of Customer’s last successful connection clear description of the problem user IDs and terminal IDs source and destination address information site set-up, router name, line address, circuit number or telephone number Customer is trying to

dial into (for example for dial backup) system name that Customer is trying to access any changes Customer has made which could have affected Customer’s connection any error codes or messages

Time to Restore Severity 1 Performance Objective Table

Objective 4 and/or 8 hours as applicable

Frame Relay and ATM Leased Line, Ethernet and Interconnected Edge (NNI) Managed Access Connections in the following countries are covered by the applicable Time to Restore SLA subject to the Resilliency requirement shown:






Enhanced VPN Time to Restore SLA for Severity 1 Trouble Table

Eligibility for Enhanced VPN Time to Restore SLA for Severity 1 Troubles shall be determined by the applicable performance obligation (restore Site within four (4) hours or eight (8) hours) and whether a resiliency option is required to be present at the Site. A √ mark indicates that the Site is eligible for Time to Restore SLA service credits if the stated criteria are satisfied.

Participating Country/Economy

Service Restoral Objective- 4 HoursService Restoral

Objective- 8 Hours

Resiliency not required at Site

Resiliency required at site


Argentina √ √

Australia(1) √ √

Austria √ √

Belgium √ √

Brazil(2) √ √

Bulgaria √ √

Canada(3) √ √

Chile √

China(2) √ √

Colombia √ √

Costa Rica √

Croatia √

Czech Republic √ √

CzechRepublic sDSL(4)

√

Denmark √ √










Objective- 8 Hours




Dominican Republic √

El Salvador √

Finland(1) √ √

France(3) √ √

Germany √ √

Germany (DT)(5) √

Germany (QSC)(3) √ √

Greece √

Guatemala √

Honduras √

Hong Kong √ √

Hungary √ √

India(6,7) √ √

Ireland(1) √ √ √

Israel √ √

Italy √ √










Objective- 8 Hours




Italy (TI) (4) √

Italy (Eutelia)(5) √

Japan √ √

Latvia √

Lithuania √

Luxembourg √ √

Malaysia √ √

Mexico √

Netherlands(3) √ √

Netherland Antilles √

New Zealand √ √

Nicaragua √

Norway √ √

Peru √ √

Philippines √ √

Poland √ √










Objective- 8 Hours




Portugal √ √

Romania √ √

Russia(9) √ √

Singapore √ √

Slovakia √ √

Slovenia √

South Africa √ √

South Korea √ √

Spain √ √

Sweden √ √

Switzerland √ √

Taiwan √ √

Thailand √ √

Turkey √ √

United Kingdom √ √

United States of √ √










Objective- 8 Hours




America (48 States)

Venezuela √

Vietnam(8) √






1. Sites located within an AGN Node City qualify for Time to Restore SLA with no AT&T resiliency option..

2. See the Country Specific Provisions.3. Time to Restore SLA also applies to DSL Managed Access Connections where the site does not

have an AT&T resiliency option.4. Time to Restore SLA also applies to DSL Managed Access Connections where the stie has leased

line or ISDN resiliency option.5. Time to Restore also applies to DSL Managed Access Connections where the site has leased line

resiliency option. 6. Sites located 50 kms of the POP with an AGN city qualify for Time to Restore SLA with no AT&T

resiliency option. 7. Time to Restore SLA is not available in India when the local access provider is BSNL.8. Time to Restore SLA is available for sites located in Ho Chi Minh City and Hanoi only.9. 4 Hour Time to Restore with AT&T resiliency option is available in Moscow only.

SLA- Credit Procedures

In order to receive a credit under an Enhanced VPN SLA:

A trouble ticket must be opened (except for service provisioning SLAs) with respect to the trouble or service deficiency causing AT&T to miss a performance objective. If AT&T or Customer has not opened a trouble ticket for a trouble or service deficiency, Customer is required to open a trouble ticket in order to qualify for a SLA credit.

Customer must submit the credit request using the online form located at AT&T BusinessDirect®. A separate claim request form must be submitted for each Qualifying Site affected and each form must include the unique trouble ticket number(s) associated with the trouble or service deficiency.

In order for a Site to be eligible for a credit for an Enhanced VPN Standard Plan SLA, the Site:

Must be deemed a Qualifying Site or a Qualifying Pair located in a country listed in the Normal Network Operations Site Availability table.

For the Normal Network Operations and Service Restoration and Support SLAs, AT&T calculates any credits using a percentage of the Qualifying Monthly Charges for that Qualifying Site(s). Customer must submit any claims for credits for missed Normal Network Operations within one calendar month of the end of month during which AT&T fails to meet the SLA. For On Time Provisioning SLAs, AT&T calculates credits using a percentage of the one-time installation or implementation charges for the Qualifying Site impacted

Credit levels for SLA performances are set forth in Tables 1 through 3 below. Customer may receive only a single credit per month per Table per site. If Customer requests more than one credit from a specific table for a month, Customer will be eligible only for a single credit from the category with the highest percentage credit within the table. Customer is eligible to receive only a single credit from each Table in a single month.








Table 1 Standard Plan Credits for Normal Network Operations SLAs

Standard Plan Credits

SLA CategoryCredits applicable to Qualifying Monthly

Charge

Site Availability 25%

Site-to-Site

Latency Packet Delivery

Jitter

COS1 COS1 COS1

COS2 COS2

COS3 COS3

10%

Network Data Delivery 10%

VoIP Call quality 5%

Table 2Standard Plan Credits for Provisioning SLAs

Standard Plan Credits

SLA Category Per Event per Qualifying Site

On Time Site Installation 50% of qualifying one-time installation charge

On Time Physical Change 50% of qualifying one-time change charge

On Time Logical Change 50% of qualifying one-time change charge






Table 3 Standard Plan Credits for Service Restoration and Support

SLA

SLA Category Per Event per Qualifying Site

Time to Restore for Severity 1 Level Problems (1)

10% of the qualifying monthly charge, up to maximum of 5 events per Site per month

1. Customer may only receive one credit per event.

Customer may receive credits for any Qualifying Site in a given month totaling no more than the total Qualifying Monthly Charges.

In order to receive a credit under an Enhanced VPN SLA, Customer must submit the credit request using AT&T BusinessDirect® within thirty (30) days following the date AT&T completed provisioning, within thirty (30) days after the date the trouble was cleared, or, for SLAs measured monthly, by the end of the month following the month for which the performance objective was missed. A separate claim request form must be submitted for each affected qualifying event, and each form must include unique trouble ticket number(s), except for claims for On-Time Provisioning SLA Credits.

AT&T will validate the credit request within one calendar month of receiving the request and notify the customer if the request has been approved or denied.

SLA- SLA ExclusionsAT&T is not responsible for failure to meet an SLA resulting from:

the conduct of Customer or Users of Enhanced VPN;

failures recorded or trouble tickets opened attributable to one of the following events: (i) Service upgrade, outages or maintenance activities performed during schedule maintenance periods, (ii) Service upgrade, outages or maintenance activities during an extended maintenance period, or (iii) unscheduled outages or maintenance activities due to unforeseen regulatory or governmental requirements (i.e., government inspections);

unavailability of electronically recorded data or failures in AT&T’s measurement systems that prevent accurate calculation of SLAs performance where no analogous (e.g., logged trouble reports where the recording of such reports allow the estimation of SLA compliance) information is available to substantiate SLA performance;

a Customer’s failure to provide or arrange for timely access to a Site or facilities, failure to provide Site pre-requisites as identified by AT&T, or failure to coordinate with AT&T or another provider or vendor (including a Local Service Provider) necessary to allow AT&T or its vendors to perform installation, provisioning, repair, or maintenance (including the connections and associated AT&T CPE) within established or agreed upon service intervals at Qualifying Sites;

Force Majeure Conditions;

local or international regulatory issues not within AT&T’s control that limit or prevent the ability of AT&T or the Local Service Provider to offer or comply with SLAs;

failure, delays or unavailability of any of the elements or services provided by Customer or under Customer’s responsibility, including, but not limited to, power supply, internal wiring, proper environmental conditions, router connected telephone line for problem determination;

changes to or inaccuracies in the information provided by Customer in an approved project plan or similar document or a Customer request to modify an order for service or a technical







parameter applicable to a service after the order or project plan has been submitted to AT&T to start implementation of site installation or change;

Outages or delays caused by work, changes or alterations by Customer to elements or services at Customer’s Site, including for example the Plain Old Telephone Service (POTS) line used by the dial service modem for remote problem determination, AT&T CPE, or Customer’s local area network or cabling; and

Degradation of service, packet loss, or sub-optimal performance of a Managed Access Connection that are not Severity 1 Level 1 problems.

Enhanced VPN SLAs do not apply (a) if Customer is eligible for other available credits, compensation or remedies under its Agreement for the same service interruption, deficiency, degradation or delay, (b) for service interruptions, deficiencies, degradations or delays not reported by Customer to AT&T, or (c) where AT&T systems identify a failure in error or Customer reports an SLA failure, but AT&T does not find any SLA failure.

The Enhanced VPN Site-to-Site Latency SLA and the Enhanced VPN Site-to-Site Data Delivery SLA do not apply to COS 4. The Enhanced VPN Site-to-Site Latency SLA and the Enhanced VPN Site-to-Site Data Delivery SLA do not apply to COS 1 at Sites where the VoIP Feature is installed. The Enhanced VPN On-Time provisioning SLA does not apply to Customer Sites for which AT&T waives installation charges.

SLA- Scheduled Maintenance PeriodsScheduled maintenance windows are used to upgrade equipment, software, and facilities, which may add capacity, new features, resiliency and which may provide fixes to known problems to help ensure high network performance. Scheduled maintenance times are:

US Every Sunday — 3:00 a.m. until 5:00 a.m. Eastern Standard Time; and Every 2nd and 3rd Sunday* - 00:00 a.m. until 8:00 a.m. Eastern Time

Canada Every Sunday — 3:00 a.m. until 5:00 a.m. Eastern Standard Time; and Every 2nd and 3rd Sunday* - 00:00 a.m. until 8:00 a.m. Eastern Time

Asia Pacific Every Monday — 2:00 a.m. until 5:00 a.m. Japan Standard Time; and Every 2nd and 3rd Sunday*- 00:00 a.m. until 8:00 a.m. Japan Standard Time

Europe, Middle East, Africa

Every Sunday — 3:00 a.m. until 5:00 a.m. Central European Time; and Every 2nd and 3rd Sunday* - 00:00 a.m. until 8:00 am Central European Time

Latin America Every Sunday — 3:00 a.m. until 5:00 a.m. Brasilia Time; andEvery 2nd and 3rd Sunday* - 00:00 a.m. until 8:00 a.m. Eastern Time

*If the 2nd or 3rd Sunday of the month falls on a holiday or other special day, AT&T may reschedule the monthly maintenance window. Customers should visit AT&T BusinessDirect ® Web portal where AT&T will notify customers of changes to scheduled monthly maintenance windows.

In addition, AT&T may perform extended maintenance up to four times per year, and AT&T may need to schedule planned maintenance at other times due to, for example, government inspections or power maintenance. AT&T will use reasonable efforts to give Customers at least 30-days notice of such scheduled or extended maintenance. However, AT&T reserves the right to perform maintenance at any time in order to maintain the network.







SLA- Use of Alternate ServiceIf Customer elects to use another means of communications during the period of interruption, Customer must pay the charges for such alternative service.

PricingP- Enhanced VPN PricingEnhanced VPN rates and charges are as specified in Customer’s Service Agreement or in the Schedule of Charges.

Customers currently subscribed to the Service may access the Schedule of Charges on the AT&T secure Internet site at https://www.businessdirect.att.com/portal/index.jsp. The Schedule of Charges posted on the AT&T BusinessDirect® site is incorporated by reference into this Enhanced VPN Service Guide.

P- Local Access ChargesAfter the end of the Pricing Schedule Term or Minimum Payment Period, whichever is longer, for an Access Line, AT&T may modify the rates, charges, terms and conditions applicable to that Access Line on thirty (30) days’ prior written notice.

P- DiscountsShould Customer be eligible for discounts on a Service Component, the discounts are set forth in Customer’s Enhanced VPN Service Order Attachment, Pricing Schedule, or Pricing Addenda. Some Service Components are not discounted or discountable as set forth in Customer’s Enhanced VPN Service Order Attachment, Pricing Schedule, or Pricing Addenda.

P- Charges for Special Construction

Rates for Managed Access Connections do not include Special Construction and/or Additional Access Charges. After placing an order, the Customer may be notified that Special Construction and/or Additional Access Charges apply because, for example, the access service provider must install special equipment or incur unusual expenses to establish service. Facilities construction relating to Special Construction and/or Additional Access Charges will not begin until the Customer has agreed in writing to pay the Special Construction and/or Additional Access Charges.

If the Customer authorizes the special construction and then cancels an Order before completion of the Special Construction, a Cancellation Charge will apply. The Cancellation Charge will include all non-recoverable costs incurred by AT&T for the Special Construction and/or Additional Access Charges.

If, after placing an order for Service at a Site and agreeing to pay Special Construction and/or Additional Access Charges, Customer terminates or cancels the Service, Customer shall remain obligated to pay the Special Construction and/or Additional Access Charges identified prior to termination or cancellation.








Country-Specific Provisions

CSP- Anguilla CSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Anguilla to the AGN Node outside of Anguilla.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Anguilla. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Anguilla and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate

CSP- Backup/Resiliency ConfigurationsCustomer is responsible for ordering from the local access provider the ISDN service and paying the ISDN service provider charges associated with the ISDN backup connection.

CSP- Antigua and BarbudaCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Antigua and Barbuda to the AGN Node outside of Antigua and Barbuda.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Antigua and Barbuda. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Antigua and Barbuda and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- ArgentinaCSP- Billing and Payment






All applicable charges are billed in US Dollars. All payments may be made in US Dollars or in its equivalent in Argentine Pesos at the vendedor transferencia (seller transfer) exchange rate published by the Banco Nación de la República Argentina the day before the date the payment is made.

If in the future, by any law, rule or regulation the free circulation of US Dollars is limited or restricted, Customer, irrevocably and unconditionally, agrees to buy the amount of necessary external bonds issued in US Dollars by the Argentinean Federal Government to sell them, at AT&T’s option, in New York City, United States of America, or Montevideo, República Oriental del Uruguay, in order to obtain the amount of US Dollars necessary to fulfill Customer's payment obligations. External bonds issued in US Dollars by Argentinean Federal Government shall mean Bonos Externos de la República Argentina or any other security or bond issued by the Argentine Federal Government in US Dollars.

Customer shall also pay to AT&T all costs, expenses, taxes and withholdings incurred in selling the above mentioned external bonds. Customer irrevocably and unconditionally agrees not to invoke the Doctrine of Improvidence (Teoría de la Imprevisión), or any similar defense, to avoid payment as specified above.

CSP- Electronic OrderingElectronic Ordering is not available. MACD orders must be submitted in writing.

CSP- Frame Relay Leased Line Managed Access ConnectionCustomer may request Frame Relay Permanent Virtual Circuits (Frame PVCs) between two Sites or between a Site and another end point. Frame PVCs are available at various CIRs, which is the amount of data in bits per second that can be transported across the Frame PVC. Multiple PVCs may be installed at a Site using only one MAC, subject to AT&T engineered limits.

The following types of Frame PVCs are available: Standard Frame PVCs

– Between two Sites, both within country or one in the US and one in country. Between Sites and crossovers to other AT&T applications or services, as available.

– TCP/IP, Internet and Multiprotocol Crossover Frame PVCs between Sites and AT&T Crossovers.

Frame PVC OTC and MRC charges apply based on the type and the CIR of the Frame PVC ordered. Charges are listed in the Schedule of Charges as appropriate.

CSP- ArubaCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites Aruba to the AGN Node outside of Aruba.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Aruba. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Aruba and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.







CSP- Aze rbaijan CSP- Class of Service Feature for NNI Connectivity Enhanced VPN CoS mapping will not apply to traffic via the NNI until traffic reaches the AGN PER. For this country, Class of Service 1 (CoS 1) is available on a case-by-case basis via the NNI; Customer must check with its account manager on its availability and for approvals.

CSP- VoIP FeatureThe VoIP Feature (and CoS 1 for voice) may be available on a case by case basis; Customer must check with its account manager on the availability of the VoIP Feature (and CoS 1 for voice). Off-Net calling, including Feature Packages (# 20 to 48) and Non-US Calls, is not available.

CSP- Network to Network Interconnection Customer access to Service is via NNI from Customer Sites in Azerbaijan to the AGN in Russia.

CSP- Charges and Payment

(a) Unless Customer elects to be invoiced in an SEI Country, AT&T’s Russian affiliate shall invoice Customer’s Legal Entity in Russia in the currency listed in the Schedule of Charges for Azerbaijan and Customer’s Legal Entity in Russia shall make payment to AT&T’s Russia Affiliate in rubles. Rates shown in the Schedule of Charges or Pricing Schedule shall be converted to Russian rubles for invoicing. The monthly invoice will be converted to roubles at the time of billing based on the following calculation:

Each month on the first business day following the 15 th day of the current calendar month, AT&T shall obtain an average exchange rate to convert the original quoted price to Russian rubles. This average exchange rate will be calculated as the average of the closing rates published by Bloomberg L.P.- New York Composite – 5:30 PM US Eastern time from the 1st business day following the 15th day of the preceding calendar month through the 15th day (or closest immediately preceding business day) of the current calendar month. This average exchange rate will be effective for all bills issued between the first business day following the 15 th day of the current calendar month to the 15th day of the next calendar month.

.

(b) Rates shown in the Pricing Schedule (or, where applicable, the Schedule of Charges) are in US dollars (“USD”) and set at an initial exchange rate (from an established source of exchange rates) from Russian Rubles to USD. AT&T may re-calculate the USD rates monthly if the Russian Ruble to USD exchange rate fluctuates. Such re-calculated rates will be based on the mid-month Russian Ruble to USD spot rate published by Bloomberg L.P. – New York Composite – for the month preceding the month in which the relevant Services were delivered.






CSP- Backup FeaturesCustomer is responsible for ordering the ISDN service and paying the ISDN service provider charges associated with the ISDN backup connection.

CSP- Dual Routers/Single or Dual Access Line (Optional ISDN)Single router, single or dual access line sites are not available.

CSP- Service Level Agreement Standard PlanSite Availability SLA available for sites connected via the Interconnected Edge

CSP- AT&T CPECustomer is responsible for obtaining all software encryption licenses required prior to Service being provisioned.

CSP- BahamasCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites Bahamas to the AGN Node outside of Bahamas.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Bahamas. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Bahamas and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- BarbadosCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites Barbados to the AGN Node outside of Barbados.






CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Barbados. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Barbados and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- Belarus

CSP- Class of Service Feature for NNI Connectivity Enhanced VPN CoS mapping will not apply to traffic via the NNI until traffic reaches the AGN PER. For this country, Class of Service 1 (CoS 1) is available on a case-by-case basis via the NNI; Customer must check with its account manager on its availability and for approvals.


CSP- Network to Network Interconnection Customer access to Service is via NNI from Customer Sites in Belarus to the AGN in Russia.


Unless Customer elects to be invoiced in an SEI Country, AT&T’s Russian affiliate shall invoice Customer’s Legal Entity in Russia in the currency listed in the Schedule of Charges for Belarus and Customer’s Legal Entity in Russia shall make payment to AT&T’s Russia Affiliate in rubles

Rates shown in the Pricing Schedule (or, where applicable, the Schedule of Charges) are in US dollars (“USD”) and set at an initial exchange rate (from an established source of exchange rates) from Russian Rubles to USD. AT&T may re-calculate the USD rates monthly if the Russian Ruble to USD exchange rate fluctuates. Such re-calculated rates will be based on the mid-month Russian Ruble to USD spot rate published by Bloomberg L.P. – New York Composite – for the month preceding the month in which the relevant Services were delivered.








CSP- Service Level Agreement Standard PlanSite Availabiltiy SLA available for sites connected via the Interconnected Edge


CSP- BermudaCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites Bermuda to the AGN Node outside of Bermuda.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Bermuda. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Bermuda and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- BrazilCSP- Class of Service Feature for MPLS ConnectivityCustomer traffic on an Interconnected Edge shall map to CoS 1 and 2 consistent with Enhanced VPN CoS mappings. Customer traffic on the Interconnected Edge mapped to CoS 3 shall be Best Effort until the traffic reaches the AGN PER, and thereafter will be mapped consistent with Enhanced VPN CoS3.

CDR for COS1 is limited to 60% of Port Speed.

CSP- Frame Relay Leased Line Managed Access ConnectionThis configuration is not supported when utilizing the NNI.

Customer may request Frame Relay Permanent Virtual Circuits (Frame PVCs) between two Sites or between a Site and another end point. Frame PVCs are available at various CIRs, which is the amount of data in bits per second that can be transported across the Frame PVC. Multiple PVCs may be installed at a Site using only one MAC, subject to AT&T engineered limits.










CSP- Network to Network InterconnectionsUnless otherwise requested, Sites will be connected using the NNI.

CSP- InstallationFor Customer Sites located more than 100 kilometers from Sao Paulo or Rio de Janeiro, AT&T provides installation support remotely over the telephone, to Customer technical focal point to connect the router at the Customer Site. On site installation assistance is provided for an additional charge.

CSP- Billing and Payment AT&T may invoice all applicable charges in US Dollars or Brazilian currency. If Customer chooses to implement Consolidated Statement Service (CSS) for billing, AT&T invoices in US Dollars. If Customer wishes to be invoiced or to pay in Brazilian currency, the initial and the monthly charges originally expressed in US Dollars will be converted, on the date of the SERVICE ORDER ATTACHMENT OR PRICING SCHEDULE signature, into Brazilian currency, using the exchange rate issued by the BANCO CENTRAL DO BRASIL.

In addition to the terms in the Agreement regarding price adjustments, the prices in Brazilian currency shall be adjusted every twelve (12) months according to the variation of the General Index of Market Price issued by the Getúlio Vargas Foundation (IGP-M/Fundação Getúlio Vargas), or by another index defined by the Brazilian government. In the event that during the effective term of this Agreement, it becomes possible to adjust the prices at intervals shorter than herein set forth, the parties in Brazil shall negotiate the adoption of a shorter interval as allowed by the local legislation.

Enhanced VPN is classified as “Systems Access Services – Administration of Global Resources to Access Corporate Systems”.

CSP- Backup/Resiliency ConfigurationsThe Resiliency Configurations Options described in Sections 10.5.1.3. and 10.5.1.4., Dual Access implementations, are not available if Site is connected to an Interconnected Edge.

CSP- Service Level Agreement Standard Plan The Standard Plan for Site Availability, Time to Restore, Latency, Jitter and Network Data Delivery SLAs are not available for Customer Sites connected to the Service via an NNI satellite link in the following locations: Sao Luis, Belem, Rio Branco, Maraba, Boa Vista, Macapa and Santarem.

CSP- British Virgin IslandsCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections






Customer access to Service is via NNI from Customer Sites in the British Virgin Islands to the AGN Node outside of the British Virgin Islands.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for the British Virgin Islands. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for the British Virgin Islands and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- CanadaCSP- Class of Service Feature for MPLS ConnectivityIf all sites on Customer’s VPN are located within the US, Mexico and/or Canada, all sites are priced as National CDR. If one or more sites on Customer’s VPN are outside of the US, Mexico and/or Canada, all sites on the VPN are priced as International CDR.

CSP- Billing and Payments - Web-Based InvoicingUnless Customer receives its invoices through AT&T's Consolidated Statement Facility, Customer agrees that AT&T may deliver invoices to Customer by means of AT&T Web-Based Billing. AT&T enables Customer to access AT&T Web-Based Billing by using a User ID and password. Customer must provide AT&T with the name, telephone number, e-mail and mail addresses of Customer’s designated billing contact for this purpose. AT&T will notify Customer’s designated billing contact by e-mail when an invoice is made available on the AT&T Web-Based Billing facility. Customer agrees to check the AT&T Web-Based Billing facility at least monthly for invoices regardless if Customer has received AT&T e-mail notification of invoice availability. Customer agrees that Customer will be deemed to have received each invoice as of the date the invoice is made first available by AT&T and that Customer’s failure to access any invoice shall not relieve, waive or delay Customer's obligation to remit payment to AT&T. Customer must provide AT&T with 45 days prior written notice of any change affecting Customer’s designated billing contact including changes in contact name, telephone number, e-mail and mail addresses, by email at [email protected] or fax (905-762-7410).

CSP- Backup/Resiliency ConfigurationsAT&T-Provided ISDN Service is available ICB.

If ISDN is required and the local service provider has indicated that ISDN may be available, AT&T will proceed with ordering the router ISDN features and with configuring the router for ISDN. If ISDN is then not available, AT&T will remove the ISDN features from the router and reconfigure the router at no charge to the customer. If Customer then chooses to have leased line backup, then the MACD Conversion process and charges as described within sections 11.2.3 of this document apply. Customer may be without backup during the conversion process.

CSP- InstallationThe AT&T Business Service Guide is subject to change by AT&T from time to time. See






For Customer Sites located more than 300 kilometers from the cities listed under Section CSP-3.7 Service Level Agreements for “Time to Restore” SLA, AT&T provides installation support remotely over the telephone. On site installation assistance is provided for an additional charge.

CSP- DSL Managed Access Connection s As of January 1, 2008, the DSL Managed Access Connection Service Component is no longer available for new orders or moves outside of existing facilities/locations.






CSP- Service Level AgreementsA Time to Restore for Severity 1 Level Problems performance objective of eight (8) hours applies for Customer Sites located in one of a city and Province listed below. A Site is not required to have a resiliency option in order to qualify for this performance objective.

In the Province of Alberta (AB): Calgary, Edmonton, Fort Mac Murray, Grande Prairie, High Level, Lethbridge, Medicine Hat, and Red Deer

In the Province of British Columbia (BC): Cranbrook, Ft. St. John, Kamloops, Kelowna, Langley, Nanaimo, Queen Charlotte Island, Sechelt, Terrace, Vancouver, Victoria, and Williams Lake

In the Province of Manitoba (MB): Brandon, Churchill, Cross Lake, Flin Flon, Norway House, Rankin Inlet, The Pas, Thompson, and Winnipeg

In the Province of Newfoundland and Labrador (NL or NFLD): Corner Brook, Gander, Goose Bay, Happy Valley, Marystown and St. Johns

In the Province of New Brunswick (NB): Bathurst, Edmundston, Fredericton, Moncton, & St. John

In the Province of Nova Scotia (NS): Bridgewater, Halifax, New Glasgow, New Minas, Port Hawksbury, Sydney, Truro, and Yarmouth

In the Northwest Territories (NT or NWT): Hay River, and Yellowknife In the Province of Ontario (ON): Atikokan, Barrie, Belleville, Brockville, Chapleau, Chatham,

Cornwall, Dryden, Elliot Lake, Ft. Francis, Geraldton, Hamilton, Kapuskasing, Kenora, Kingston, London, New Liskeard, North Bay, Oshawa, Ottawa, Owen Sound, Pembroke, Peterborough, Sarnia, Sault Ste. Marie, Scarborough, St. Catharine’s, Sudbury, Thunder Bay, Timmins, Toronto, Waterloo, Wawa, White River, Windsor and Woodstock

In the Province of Prince Edward Island (PE or PEI): Charlottetown In the Province of Quebec: Baie-Comeau, Chicoutimi, Fermont, Gaspe, Latuque, Montreal,

Quebec, Rimouski, Rouyn, Setp-Iles, Ste-Foy, St.-Filicien, Trois-Rivieres and Val-D’Or. In the Province of Saskatchewan: Lloydminster, North Battleford, Prince Albert, Regina,

Saskatoon, Swift Current and Yorkton.






Sites with ISDN backup do not qualify for site availability objectives in the Gold Plan Service Level Agreement unless AT&T provides diagnostics of the circuit.

CSP- Cayman IslandsCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in the Cayman Islands to the AGN Node outside of the Cayman Islands.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for the Cayman Islands. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for the Cayman Islands and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- Chile CSP- Billing and Payment AT&T will invoice all applicable charges in local currency. The charges, which are quoted and contracted in US Dollars, will be converted to local currency using the exchange rate issued by the Banco Central de Chile on the invoice date.











CSP- China (People’s Republic of China)AT&T’s local service providers in China (PRC) are Shanghai Symphony Telecommunications Co. Ltd (SST), China Netcom International Corporation Limited (CNC) and China Telecommunication Corporation (CT).

AT&T is the Customer’s single point-of-contact for Enhanced VPN being provisioned in China. AT&T coordinates with SST, CNC and CT, as the case may be, for service delivery.

CSS is not available for services in China.

CSP- SSTEnhanced VPN is provided at Customer Sites in the Shanghai area directly by SST and at Customer Sites outside of Shanghai throughout China through SST’s arrangements with Shanghai Telecom/China Telecom.

Customer’s local China affiliate must sign a separate local service agreement with SST before the deployment of service provided by SST can begin. The minimum service period and termination charges in the local service agreement will supersede those in the AT&T Pricing Schedule. The prices set forth in the AT&T Pricing Schedule are indicative only and the prices set forth in the local service agreement apply.

SST invoices Customer in China directly, and local invoices are in China’s local currency.

Within China, upon termination of a Customer Site, Customer is responsible for submitting a MACD and to sign and submit a letter of termination to SST.

CSP- VoIP Feature The VoIP Feature (and CoS 1 for voice) is called multimedia in China. On-Net calling is available from SST.

Off-Net calling, including Feature Packages (# 20 to 48) and Non-US Calls, is not available in China.

CSP- Electronic OrderingCustomer may submit additional orders (MACD requests) for service electronically. However, Customer must execute local service agreement with SST for each order.

CSP- Backup/Resiliency Configurations Customer is responsible for ordering the ISDN service from SST for Customer Sites where Service is provided by SST and pay SST, as the case may be, the charges associated with the ISDN backup connection.

CSP- SLAs

Site Availability SLAs Sites within 250kms of POP without resiliency qualify for Tier 4 No backup metrics. Sites >250kms from the POP without resiliency qualify for Tier Other No backup metrics in

the following cities: o BeiJing, Tianjin, Chengdu, Jiangsu Province, ZheJiang Province, GuangDong

Province, and HeBei Province.






Time to restore SLAs

4 Hour Time to Restore for sites with dual access and dual router

8 Hour Time to Restore for sites with no backup in the following cities:

o Shanghai, BeiJing, Tianjin, Chengdu, Jiangsu Province, ZheJiang Province, GuangDong Province, and HeBei Province.

CSP- China Netcom International Corporation Limited (CNC) Enhanced VPN is provided at Customer Sites throughout China by AT&T via its arrangements with CNC.

For Services provided by AT&T utilizing CNC, AT&T Hong Kong will invoice Customer’s Hong Kong entity in USD. China Schedule of Charges is in China’s local currency but converted to USD at time of monthly invoice at the variable exchange rate as described below.

Each month on the first business day following the 15th day of the current calendar month, AT&T shall obtain an average exchange rate to convert the original quoted price to USD. This average exchange rate will be calculated as the average of the closing rates published by Bloomberg L.P.- New York Composite – 5:30 PM US Eastern time from the 1st business day following the 15th day of the preceding calendar month through the 15th day (or closest immediately preceding business day) of the current calendar month. This average exchange rate will be effective for all bills issued between the first business day following the 15th day of the current calendar month to the 15th day of the next calendar month.

Payment is required to be settled in USD.

CSP- Class of Service for MPLS Connectivity CNC only provides 3 Classes of Service on the CNC Interconnected Edge. Though all four Enhanced VPN CoS are configured on the CPE router, CoS2 and CoS3 are bundled together and mapped to CNC’s Silver CoS as data traffic flows through the CNC network. At the AT&T POP connected to the CNC network, AT&T remaps the traffic to Enhanced VPN CoS2 and CoS3 when it traverses through the AGN.

CSP- VoIP Feature The VoIP Feature (and CoS 1 for voice) is called multimedia in China. Multimedia may be available from AT&T via CNC on a case by case basis; Customer must check with its account manager on the availability of multimedia from AT&T via CNC.


CSP- Electronic Ordering Customer may submit additional orders (MACD requests) for service electronically.


CSP- Backup/Resiliency Configurations






Customer is responsible for ordering the ISDN service from CNC for Customer Sites where Service is provided by CNC for Customer Sites where Service is provided by AT&T via CNC.

CSP-15.2.6 SLAs

Sites without resiliency do not qualify for Site Availability SLAs.

Sites do not qualify for Time to Restore SLAs.

CSP- China Telecommunication Corporation (CT)Enhanced VPN is provided at Customer Sites throughout China by AT&T via its arrangements with CT.

Local customer must sign a separate Notification and Acknowledgment document with CT before the deployment of service provided by AT&T via CT can begin.

For Services provided by AT&T utilizing CT, AT&T Hong Kong will invoice Customer’s Hong Kong entity in USD. China Schedule of Charges is in China’s local currency but converted to USD at time of monthly invoice at the variable exchange rate as described below.

Each month on the first business day following the 15th day of the current calendar month, AT&T shall obtain an average exchange rate to convert the original quoted price to USD. This average exchange rate will be calculated as the average of the closing rates published by Bloomberg L.P.- New York Composite – 5:30 PM US Eastern time from the 1st business day following the 15th day of the preceding calendar month through the 15th day (or closest immediately preceding business day) of the current calendar month. This average exchange rate will be effective for all bills issued between the first business day following the 15th day of the current calendar month to the 15th day of the next calendar month.

Payment is required to be settled in USD.

CSP- VoIP Feature The VoIP Feature (and CoS 1 for voice) is called Multimedia in China. Multimedia is available from AT&T via CT for on-net calling.


CSP- Electronic Ordering Customer may submit additional orders (MACD requests) for service electronically.

CSP- Network to Network Interconnections Unless otherwise requested, Sites will be connected using the NNI when utilizing CT. Service provided in China on the CT NNI is subject to limitations imposed by CT on the number of VPN route prefixes associated with all Customer VPN Sites and the total route prefixes associated with Customer VPN Sites in China. CT imposes a limit of 100 route prefixes per Site using the CT MPLS network, and a limit of 2,000 route prefixes per Customer VPN. CT reserves the right to suspend or terminate Service without prior notice if the limits imposed are exceeded.

CSP- Ethernet Managed Access Connection






CT supports bursting to port speed on any type of access when only a single logical channel is defined on that access (e.g., one (1) PVC for FR or ATM access or one (1) VLAN for Ethernet access). If Customer requires multiple LC defined on a single access (e.g., multiple VLAN on an Ethernet access), then bursting for each VLAN is limited to that VLAN speed and the sum of all VLAN speeds on that access should be less than the access speed itself (no over-commitment is permitted).

Bursting is from Customer site to the CT MPLS Cloud and then forwarded to the Customer’s Sites on the CT network or Customer Sites on the AGN through the CT/AT&T interconnection.

Instances when traffic crosses the interconnection between CT and AT&T, additional bursting limitations, which apply on a per-VPN basis rather than per site basis, are:

Traffic between CT and AT&T is limited to the interconnection PVC (a.k.a. PN-PVC) Standard max bandwidth for a PN-PVC is 50Mbps with bursting allowed up to 55Mbps

CSP- Backup/Resiliency Configurations Customer is responsible for ordering the ISDN service from CT for Customer Sites where Service is provided by CT for Customer Sites where Service is provided by AT&T via CT and pay CT, as the case may be, the charges associated with the ISDN backup connection. CSP-15.3.6 SLAs

Site Availability SLAs do not qualify for Sites without resiliency.

o AT&T is not responsible for failure to meet an applicable Service Level Agreement for Service in China (using the CT MPLS network) if the failure is due to a suspension or termination of Service by CT when the route prefix limitations are exceeded.

Time to Restore SLAs do not apply.

CSP- ColombiaCSP- Billing and PaymentUnless otherwise mandated by Colombian law, invoices for all applicable charges shall be rendered in US Dollars, and payment shall be made in US Dollars. If any law, rule or regulation of a competent Colombian authority requires that payment for services rendered in Colombia must be made in Colombian Pesos, payment shall be made in the equivalent amount in Colombian Pesos based on the official exchange rate or Tasa Representativa del Mercado (T.R.M.), set on the day immediately prior to the date the payment is made.

CSP- InstallationFor Customer Sites located more than 100 kilometers from Bogotá, AT&T provides installation support remotely over the telephone, to Customer technical focal point to connect the router at the Customer Site. On site installation assistance is provided for an additional charge.



– Between two Sites, both within country or one in the US and one in country.






Between Sites and crossovers to other AT&T applications or services, as available.– TCP/IP, Internet and Multiprotocol Crossover Frame PVCs between Sites and AT&T

Crossovers.


CSP- Costa Rica Customer’s legal entity in Costa Rica must execute a separate agreement with a LSP in Costa Rica for local access service from Customer site in Costa Rica to the NNI. Customer execution of separate agreement with LSP for local access is required before provisioning may be completed. The rates described in Customer’s AT&T Pricing Schedule shall incorporate the charges for the local access service obtained under Customer’s agreement with the LSP.

CSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Costa Rica to the AGN Nodes outside of Costa Rica located in Miami or Panama.

CSP- Electronic Ordering Electronic ordering for new access components is not available.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Costa Rica. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Costa Rica and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate. Customer will be invoiced for local access services directly by the LSP and not by AT&T’s Panama Affiliate.


CSP- CyprusCSP- Billing and Payment Effective January 1, 2008, AT&T invoices all applicable charges in EUR. If Customer’s contract is in Cyprus Pounds (CYP), AT&T will convert such charges from CYP to EURO, at invoice time, at the variable exchange rate published on the 15th day of the prior month for that month’s invoice.

CSP- DenmarkCSP- Class of Service for MPLS Connectivity






While Customer traffic is carried on the Local Service Provider network, it shall map to CoS 1, 2, 3 and 4 consistent with Enhanced VPN CoS mapping, but the behavior of the traffic will differ. The LSP requires strict policing; therefore bursting on CoS 2, 3 and 4 is not supported on the NNI. Once traffic reaches the AGN PER, it will be mapped consistent with Enhanced VPN CoS.

CSP- Leased Line Managed Access ConnectionLeased Line Managed Access Connections are not supported via the Interconnected Edge.


CSP- Dominica CSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in the Dominica to the AGN Node outside of the Dominica.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for the Dominica. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for the Dominica and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- Dominican RepublicCSP-Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Dominican Republic to the AGN Node outside of Dominican Republic.

CSP- Billing and Payment






Rates for Services are listed in the Schedule of Charges for Dominican Republic. In country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Dominican Republic and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.

CSP- EcuadorCSP- InstallationFor Customer Sites located more than 100 kilometers from Quito, AT&T provides installation support remotely over the telephone, to Customer technical focal point to connect the router at the Customer Site. On-site installation assistance is provided for an additional charge.

CSP- Billing and Payment AT&T will invoice all applicable charges in US Dollars. All charges shall be paid in US Dollars.






CSP- El Salvador


CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in El Salvador to the AGN Nodes outside of El Salvador located in Miami or Panama.

CSP- Billing and PaymentRates for Services are listed in the Schedule of Charges for El Salvador. In country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for El Salvador and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.






CSP- EstoniaThe Service is provided via an International Leased Line Extension (ILLE) to the Finland AGN node.

CSP- FinlandCSP- Leased Line Managed Access ConnectionLeased Line Managed Access Connections are not supported via the NNI.


CSP- FranceCSP- Ethernet Managed Access ConnectionEthernet Managed Access Connections may be provided using copper-based ATM backbone facilities.

CSP- Georgia



CSP- Network to Network Interconnection Customer access to Service is via NNI from Customer Sites in Georgia to the AGN in Russia.


(a) Unless Customer elects to be invoiced in an SEI Country, AT&T’s Russian affiliate shall invoice Customer’s Legal Entity in Russia in the currency listed in the Schedule of Charges for Georgia and Customer’s Legal Entity in Russia shall make payment to AT&T’s Russia Affiliate in rubles. Rates shown in the Schedule of Charges or Pricing Schedule shall be converted to Russian rubles for invoicing. The monthly invoice will be converted to roubles at the time of billing based on the following calculation:

Each month on the first business day following the 15 th day of the current calendar month, AT&T shall obtain an average exchange rate to convert the original quoted price to Russian rubles. This average exchange rate will be calculated as the average of the closing rates published by Bloomberg L.P.- New York Composite –






5:30 PM US Eastern time from the 1st business day following the 15th day of the preceding calendar month through the 15th day (or closest immediately preceding business day) of the current calendar month. This average exchange rate will be effective for all bills issued between the first business day following the 15 th day of the current calendar month to the 15th day of the next calendar month.

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CSP- GermanyCSP- Customer ResponsibilitiesPrior to August 1, 2008, AT&T provided and paid for the dial telephone connection that allows AT&T to connect a diagnostic modem that AT&T provides. After August 1, 2008, Customer is required provide and pay for the dial telephone connection that allows AT&T to connect a diagnostic modem that AT&T provides.

CSP- Managed Access ConnectionEffective April 1, 2008, fractional E-1 access below 2 Mbps is no longer available for new orders or moves, adds or changes.

CSP- Billing and PaymentAT&T invoices Customer for the tail circuit connection and the CSU/DSU to the network as a part of the Service.






CSP- Backup/Resiliency Configurations In some cases it is possible that Customer will be responsible for paying the ISDN service provider charges associated with the ISDN backup connection at both of the Customer Sites. AT&T will inform Customer when such charges apply.

CSP- Grenada CSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Grenada to the AGN Node outside of Grenada.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Grenada. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Grenada and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- Guadeloupe CSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Guadeloupe to the AGN Node outside of Guadeloupe.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Guadeloupe. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Guadeloupe and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.

CSP- Backup/Resiliency ConfigurationsCustomer is responsible for ordering from the local access provider the ISDN service and paying the ISDN service provider charges associated with the ISDN backup connectionCustomer is responsible for ordering from the local access provider the ISDN service and paying the ISDN service provider charges associated with the ISDN backup connection.






CSP- Guatemala


CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Guatemala to the AGN Nodes outside of Guatemala located in Miami or Panama.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Guatemala. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Guatemala and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.

CSP- Haiti CSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Haiti to the AGN Node outside of Haiti.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Haiti. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Haiti and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- HondurasCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Honduras to the AGN Nodes outside of Honduras located in Miami or Panama.

CSP- Billing and Payment






Rates for Services are listed in the Schedule of Charges for Honduras. In country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Honduras and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.

CSP- IndiaAT&T Global Network Services India Ltd. (AGNS India) provides Enhanced VPN Services in India. The Customer legal entity in India must execute a separate local pricing schedule with AGNS India.

CSS is not available.

CSP- Service Activation DatePTT access tail circuits have a long lead-time. Availability of tail circuits will be confirmed only after a feasibility study is formally completed by the Department of Telecommunications. Feasibility is done only after the local contract is signed.

CSP- VoIP FeatureFor the VoIP Feature, the AT&T CPE router cannot be directly connected to the PSTN or to a PBX that is connected to the PSTN.

Off-Net VoIP Feature Packages (# 20 to 48) are only available to Customers with an “Other Service Provider” license from the Department of Telecommunications.

VoIP Off-Net Non-US Calls are only available to Customers with an “Other Service Provider” license from the Department of Telecommunications.

CSP- Billing and Payment AGNS India will invoice all applicable charges in INR. Rates expressed in USD will be converted to INR using the following method:

USD values will be converted to INR using the parity rate for converting USD to INR on the inter-bank middle rate, as published by the Reserve Bank of India, as of the previous business day to the invoice date.

CSP- Electronic Ordering Customer may submit additional orders (MACD requests) for service electronically. However, Customer must execute local pricing schedule for each order.

CSP- Initial Consultation for Customer’s Network Design

AGNS India supports network configurations that include cascaded routers on a case-by-case basis where customer has received approval from the applicable regulatory authorities.

CSP- Ethernet Managed Access Connection Certain Ethernet suppliers used by AT&T in India do not exclude standard preamble and inter-frame gap (up to 20 bytes) in the calculation of throughput, which may result in Customer experiencing lower traffic throughput on the Ethernet managed access connections supplied by these carriers. This may affect Customer traffic more where a high percentage of traffic utilizes low frame size (e.g., voice over internet






protocol). Customer is responsible for reviewing design limitations prior to Customer's order as Customer may be required to order a higher Ethernet Interface service to accommodate low frame size traffic application requirements when these Ethernet suppliers are used.

CSP- Backup/Resiliency Configurations Customer is responsible for ordering the ISDN service and paying the ISDN service provider charges associated with the ISDN backup connection. AGNS INDIA will provide Customer with management of their ISDN service and will invoice customer for diagnostics their Enhanced VPN through the ISDN connection.

CSP- Help Desk SupportHelp desk support is provided 24-hours-per-day, 7-days-per-week by all PTTs, except BSNL (Bharat Sanchar Nigam Ltd.) and MTNL (Mahanagav Telephone Nigam Ltd.) who are available Monday – Friday.

CSP- IndonesiaThe Services are provided in Indonesia in accordance with the terms and conditions of the Agreement between AT&T and Customer by PT Indosat Tbk (“Indosat”) , PT Sistelindo Mitralintas (“Sistelindo”), and PT 3D Networks Indonesia (“3D”) to whom AT&T assigns it rights and obligations under the Agreement. Indosat provides the connectivity portion of the Service and Sistelindo and/or 3D provides the CPE. Customer hereby appoints PT AT&T Global Network Services Indonesia as Customer’s agent to collect invoices from and pay Indosat, Sistelindo and 3D. AT&T will present consolidated statement to Customer for the Services. Where domestic withholding tax is applicable, Customer is required to issue the withholding tax certificate to Indosat, Sistelindo, and 3D, respectively.

CSS is available, upon notification to LSP.

CSP- Electronic Ordering

Customer must execute a written Pricing Addendum for MACD requests.

CSP- Billing and Payment MRC for local access leased line circuits, surcharges and Backup Features require a 3-month deposit before Service is implemented in Indonesia. The minimum term for (a) local access circuit is 12 months; and (b) CPE is 36 months. Early termination of the Service during the minimum term will incur early termination charges equal to the balance of the minimum term for the Service Component.

CSP- IrelandCustomer must provide AT&T with three (3) months' prior written notice to cancel Enhanced VPN Service.

CSP- DSL AvailabilityAs of December 1, 2009, the DSL Managed Access Connection Service Component is no longer available for new orders.

CSP- Jamaica CSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.






CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Jamaica to the AGN Node outside of Jamaica.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Jamaica. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Jamaica and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- KazakhstanCSP- Class of Service Feature for NNI Connectivity Enhanced VPN CoS mapping will not apply to traffic via the NNI until traffic reaches the AGN PER. For this country, Class of Service 1 (CoS 1) is available on a case-by-case basis via the NNI; Customer must check with its account manager on its availability and for approvals.


CSP- Network to Network Interconnection Customer access to Service is via NNI from Customer Sites in Kazakhstan to the AGN in Russia.


(a) Unless Customer elects to be invoiced in an SEI Country, AT&T’s Russian affiliate shall invoice Customer’s Legal Entity in Russia in the currency listed in the Schedule of Charges for Kazakhstan and Customer’s Legal Entity in Russia shall make payment to AT&T’s Russia Affiliate in rubles. Rates shown in the Schedule of Charges or Pricing Schedule shall be converted to Russian rubles for invoicing. The monthly invoice will be converted to roubles at the time of billing based on the following calculation:







.






CSP- Kuwait

CSP- Electronic OrderingCustomer may submit additional orders (MACD requests) for service electronically. However, Customer must execute an addendum for each order.

CSP- Single End Invoice (SEI)Service delivered within Kuwait is available only if Customer accepts SEI for Service in an Approved SEI Country.

CSP- Kyrgyzstan








CSP- Network to Network Interconnection Customer access to Service is via NNI from Customer Sites in Kyrgyzstan to the AGN in Russia.


(a) Unless Customer elects to be invoiced in an SEI Country, AT&T’s Russian affiliate shall invoice Customer’s Legal Entity in Russia in the currency listed in the Schedule of Charges for Kyrgyzstan and Customer’s Legal Entity in Russia shall make payment to AT&T’s Russia Affiliate in rubles. Rates shown in the Schedule of Charges or Pricing Schedule shall be converted to Russian rubles for invoicing. The monthly invoice will be converted to roubles at the time of billing based on the following calculation:


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CSP- LatviaThe Service is provided via an International Leased Line Extension (ILLE) to the Finland AGN node.

CSP- LithuaniaThe Service is provided via an International Leased Line Extension (ILLE) to the Finland AGN node.

CSP- LuxembourgCSP- Ethernet Managed Access ConnectionEthernet Access is provided cross border from Belgium.

CSP- MalaysiaThe Services are provided in Malaysia in accordance with the terms and conditions of the Agreement between AT&T and Customer by VADS SDN BHD, to whom AT&T assigns it rights and obligations under the Agreement.

CSS is available, but will not include local access circuit charges, which is billed separately.

CSP- Billing and PaymentMonthly Recurring Charges for local access leased line circuits, surcharges and Backup Features are invoiced quarterly in advance.

CSP- MartiniqueCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Martinique to the AGN Node outside of Martinique.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Martinique. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Martinique and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.







CSP- MexicoEnhanced VPN is provided in Mexico through arrangements with Alestra, S.R. L. de C.V., an AT&T joint venture in Mexico or with Teléfonos de México S.A.B. de C.V. (Telmex).

CSP- Alestra

CSP- Class of Service Feature for MPLS ConnectivityIf all sites on Customer’s VPN are located within the US, Mexico and/or Canada, all sites are priced as National CDR. If one or more sites on Customer’s VPN are outside of the US, Mexico and/or Canada, all sites on the VPN are priced as International CDR.

CSP- Managed Access ConnectionMexico Sites cannot be cascaded behind a US Primary Customer Site.

CSP- Network Management Out of Bandwidth ModemAlestra provides, installs and maintains the OOB modem.

CSP- New Service Components and De-InstallsThe minimum contracted term for Alestra-provided Access is twelve months. If Customer terminates any portion of Alestra-provided Access at any time prior to the completion of the initial contracted effective term, Customer shall incur Termination Charges for the terminated Access equal to:

(a) One-hundred percent (100%) of any waived One Time Charges (OTC) applicable to the terminated Access if termination occurs within the first twenty-four (24) months of service or fifty percent (50%) of any waived OTCs applicable to the terminated Access if termination occurs after the twenty-fourth (24th) month of service and before the thirty-sixth month of the term.

(b) One-hundred percent (100%) of any unpaid charges, without application of any discount, for “special construction” or “special project” services relating to the terminated Access.

(c) If termination occurs prior to the twelfth month of the term, one-hundred percent (100%) of all monthly recurring charges remaining in the initial twelve months of the term, without application of any discounts, less payments made prior to termination.

CSP- Electronic OrderingAlthough Mexico is an LSP country, Customer may submit Additional Orders for service electronically.

CSP- Billing and PaymentAll invoices shall be issued by Alestra. Invoices shall be rendered in US Dollars and Charges shall be paid to Alestra in US Dollars or its equivalent amount in Mexican Pesos using the exchange rate published in the “Diario Oficial de la Federación” the same day payment is made.

CSP- Direct Access LinksMinimum contracting period is 1 (one) year. Access outside of the cities that have a POP and all high capacity requirements (E3, T3, STM1, etc.) require a feasibility analysis and would be handled on a case-by-case basis. Redundancy links and links that end in other than the AGN Node that corresponds as a






natural homing are subject to feasibility, quotation and confirmation in all cases. An infrastructure analysis will be needed for those circuits located out of metropolitan areas. If approved, pricing for access and connection becomes a firm quote. If declined, it is necessary to ask for a special project for timeline and pricing.

CSP- Backup/Resiliency ConfigurationsISDN availability must be checked for each Customer Site. ISDN links must be used for service backup only and to designated official dial numbers. Any other use is not approved and AT&T has the right to recover charges from Customer.

CSP- Analog Dial Backup Resiliency Option

Customer provides the analog dial backup modem. Customer is responsible for maintenance of the dial backup modem. AT&T will contact customer for repair/replace if AT&T cannot access the modem. No improved SLAs with this resiliency option.

CSP- Telmex

CSP- SNA Authentication FeatureSNA Authentication Feature is not available.

CSP- Class of Service for MPLS Connectivity Ordering of Committed Data Rates (CDR) for COS1 is limited at 50% of Port Speed.

CSP- Managed Access ConnectionMexico Sites cannot be cascaded behind a US Primary Customer Site.

CSP- Voice over IP FeatureVoIP On-Net calling is available for with speeds of E1 or greater. Off-Net calling, including Feature Package (#20 to 48) and Non-US Calls, is not available.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Mexico to the AGN in Mexico.

CSP- Backup/Resiliency Configurations ISDN availability must be checked for each Customer Site. ISDN links must be used for service backup only and to designated official dial numbers. Any other use is not approved and AT&T has the right to recover charges from Customer.

CSP- Single Router / Dual Access Lines (Optional ISDN)The Resiliency Configuration Option 3 for Dual Access implementations is not available if Customer Site is connected via the NNI.

CSP- Dual Router / Dual Access Lines (Optional ISDN)The AT&T Business Service Guide is subject to change by AT&T from time to time. See






The Resiliency Configuration Option 4 for Dual Access implementations is not available if Customer Site is connected via the NNI.

CSP- Order Cancellation When Enhanced VPN is provided in Mexico by Telmex, the minimum payment period or minimum service term is 12 months. If Service is cancelled for convenience prior to the end of the service term the Customer must pay (a) the applicable amount of monthly recurring charges remaining in the minimum service term for the terminated Service Components, (b) any waived fees, promotional credits, or other one-time charges, and (c) any third-party charges incurred by AT&T arising from the termination of the Service Components.

CSP- Product and Services (IEPS) Tax UpliftThe Service is subject to an excise tax in Mexico known as the Product and Services (IEPS) tax. The invoiced price for Service in Mexico shall be increased (the uplift) by the amount of IEPS tax in effect. As of January 1, 2010, the IEPS uplift shall be three percent (3%).

CSP- MontserratCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Montserrat to the AGN Node outside of Montserrat.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Montserrat. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Montserrat and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- Netherland AntillesCSP- Frame Relay Leased Line Managed Access ConnectionCustomer may request Frame Relay Permanent Virtual Circuits (Frame PVCs) between two Sites or between a Site and another end point. Frame PVCs are available at various CIRs, which is the amount of data in bits per second that can be transported across the Frame PVC. Multiple PVCs may be installed at a Site using only one MAC, subject to AT&T engineered limits.

The following types of Frame PVCs are available:






Standard Frame PVCs – Between two Sites, both within country or one in the US and one in country.

Between Sites and crossovers to other AT&T applications or services, as available.– TCP/IP, Internet and Multiprotocol Crossover Frame PVCs between Sites and AT&T

Crossovers.



CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in the Netherland Antilles to the AGN Node outside of the Netherland Antilles.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for the Netherland Antilles. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for the Netherland Antilles and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.

CSP- NicaraguaCSP- Class of Service for MPLS Connectivity Enhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Nicaragua to the AGN Nodes outside of Nicaragua located in Miami or Panama.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Nicaragua. In country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Nicaragua and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.

CSP- NorwayCSP- Leased Line Managed Access ConnectionLeased Line Managed Access Connections are not supported via the NNI.

CSP- Network to Network InterconnectionsThe AT&T Business Service Guide is subject to change by AT&T from time to time. See






Unless otherwise requested, Sites will be connected using the NNI.

CSP- PanamaServices provided in Panama are subject to applicable Panamanian regulations. In the event that AT&T does not respond to a Customer complaint under the Agreement regarding the Service provided in Panama within thirty (30) calendar days of presentation of the complaint, or if Customer is not satisfied with AT&T’s response, it may, at Customer’s option, file a complaint before the Public Services Regulating Body in Panama.

CSP- Voice over IP Feature VoIP Off-Net Calling, including Feature Packages (#20-48) and Non-US Calls, is not available in Panama.

Services provided in Panama may not be connected to the public switched telephone network (PSTN), between one or more points within Panama and one or more points outside of the Panamanian territory (including the Equipment) provided under the Agreement. AT&T may verify that Customer’s use of the Services complies with applicable Panamanian law, and AT&T is required to inform the Public Services

Regulating Body in Panama of any perceived violation of Panamanian regulations.

CSP- Network to Network Interconnections Customer may access Service in Panama via an NNI from Customer Sites in the countries listed. See the Country Specific Provisions for these countries for additional terms.

Costa Rica Dominican Republic El Salvador Guatemala Honduras Nicaragua






CSP- PeruCSP- Frame Relay Leased Line Managed Access Connection






Customer may request Frame Relay Permanent Virtual Circuits (Frame PVCs) between two Sites or between a Site and another end point. Frame PVCs are available at various CIRs, which is the amount of data in bits per second that can be transported across the Frame PVC. Multiple PVCs may be installed at a Site using only one MAC, subject to AT&T engineered limits.





CSP- Billing and PaymentAT&T invoice all applicable charges in US Dollars, and Customer shall pay all charges in US Dollars. If any law, rule or regulation of a competent Peruvian authority requires that payment for services rendered in Peru must be made in Nuevo Soles, the invoice will include the equivalent amount in Nuevo Soles based on the official exchange rate of the Banco Central de la Reserva del Peru on the day immediately prior to the invoice date.

CSP- InstallationFor Customer Sites located more than 100 kilometers from Lima, AT&T will provide installation support remotely over the telephone, to Customer technical focal point to connect the router at the Customer Site. On site installation assistance is provided for an additional charge.

CSP- PhilippinesService provided by Innove Communications Inc. in accordance with the Innove Communications Inc. local service agreement and the terms and conditions of the Agreement between AT&T and Customer by Innove Communications Inc., to whom AT&T assigns it rights and obligations under the Agreement. Local Customer Company representative must complete and sign a separate local service agreement with Innove Communications Inc. before the deployment of the service can begin.

Alternative local access arrangements to Customer Sites may be available from Philippines Long Distance Telephone Company (PLDT).

Local Customer Company representative must complete and sign a letter of authorization appointing AT&T as Customer’s agent for ordering of services from Innove and, when applicable, PLDT. Customer hereby appoints AT&T as Customer’s agent to collect invoices from and pay Innove, and, when applicable, PLDT. AT&T will present consolidated statement to Customer for the Services, but will not include local access circuit charges, which will be billed separately.

CSP- Managed Access Connection Service Activation DateAny MAC minimum service period shall be automatically extended for additional one-year periods upon the anniversary date of its Service Activation Date and any subsequent renewals thereof, unless the PTT is given written notice not to renew at least one month prior to the expiration of any service periods. Early termination penalties apply to early termination of MAC as per the local service agreement.

CSP- Electronic OrderingCustomer must execute a written Pricing Addendum for MACD requests.






CSP- Billing and Payment Monthly Recurring Charges for local access leased line circuits, surcharges and Back Up Features are payable quarterly in advance.

CSP- PolandCSP- DSL Managed Access ConnectionIn some locations, before AT&T can provision the DSL MAC, Customer will be required to order and pay for the POTS line and sign a letter of agency (LOA) authorizing AT&T to add DSL onto the Customer-ordered POTS line.

CSP- PortugalCSP- Ethernet Managed Access Connection Ethernet Access is provided cross border from Spain.

CSP- QatarAT&T Enhanced VPN Service is available to Customers who are not Qatari Headquartered Customers. A Qatari Headquartered Customer is: (i) an institution of the Government of Qatar; (ii) a company whose ultimate parent company is registered in Qatar (but excluding Qatari joint ventures with foreign partners); or (iii) a natural person who is a citizen or national of Qatar and who contracts on behalf of a company they solely own, which is registered or incorporated in Qatar.

CSP- Electronic OrderingCustomer may submit additional orders (MACD requests) for service electronically. However, Customer must execute an addendum for each order.

CSP- Single End Invoice (SEI)Service delivered within Qatar is available only if Customer accepts SEI for Service in an Approved SEI Country.

CSP- RussiaCustomer’s Russian legal entity is required to execute Russian language version of contract attachments and addenda.

CSS is not available at this time.

CSP- Class of Service Feature for NNI Connectivity Enhanced VPN CoS mapping will not apply to traffic carried via the NNI outside of the Moscow area until the traffic reaches the AGN PER. Class of Service 1 (CoS 1) is available on a case-by-case basis for Service provided via the NNI outside of the Moscow area. Customer must check with its account manager on its availability and for approvals.

CSP- Voice over IP (VoIP) Feature






The VoIP Feature (and CoS 1 for voice) may be available on a case by case basis; Customer must check with its account manager on the availability of the VoIP Feature (and CoS 1 for voice). Off-Net calling, including Feature Packages (# 20 to 48) and Non-US Calls, is not available.

CSP- Network to Network Interconnection Unless otherwise requested, Sites outside of the Moscow area will be connected using the NNI.

Customer may access Service in Russia via an NNI from Customer Sites in the countries listed. See the Country Unique terms for these countries for additional terms.

Azerbaijan Belarus Georgia Kazakhstan Kyrgyzstan Uzbekistan Ukraine

CSP- Saint Vincent and the GrenadinesCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Saint Vincent and the Grenadines to the AGN Node outside of Saint Vincent and the Grenadines.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Saint Vincent and the Grenadines. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Saint Vincent and the Grenadines and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- Saudi ArabiaCSP- Service Level AgreementsStandard Plan Service level Agreements (SLAs) are not available in Saudi Arabia.

CSP- Voice over IP FeatureCoS1 for Voice and Off-Net Calling, including Feature Packages (#20-48) and Non-US Calls are not available in Saudi Arabia.






CSP- Ethernet Managed Access ConnectionEthernet is the only access method available in Saudi Arabia.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Saudi Arabia to the AGN.

CSP-37.5. Electronic OrderingElectronic ordering for Moves, Adds, Changes and Deletes (MACDs) is not available.

CSP-Single End Invoice (SEI) ) Service delivered within Saudi Arabia is available only if Customer accepts SEI for Service in an Approved SEI Country.

CSP- S ingapore CSP- DSL AvailabilityAs of December 1, 2009, the DSL Managed Access Connection Service Component is no longer available for new orders.

CSP- SloveniaCSP- Billing and Payment Effective January 1, 2007, AT&T will invoice all applicable charges in EUR. If Customer’s contract is in $US, AT&T will convert such charges from $US to EURO, at invoice time, at the variable exchange rate published on the 15th day of the prior month for that month’s invoice.

CSP- South AfricaCapacity check must be completed prior to each order.

CSP- SpainCSP- Customer ResponsibilitiesAny costs relating to extension of telephone lines are invoiced directly to Customer by PTT.

CSP- St. Kitts and NevisCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.







Customer access to Service is via NNI from Customer Sites in the British Virgin Islands to the AGN Node outside of the British Virgin Islands.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for St. Kitts and Nevis. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for St. Kitts and Nevis and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- St. LuciaCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in the British Virgin Islands to the AGN Node outside of the British Virgin Islands.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for St. Lucia. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for St. Lucia and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- St. Martin (aka St. Marteen)CSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in St. Martin to the AGN Node outside St. Martin.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for St. Martin. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall






invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for St. Martin and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.

CSP- Backup/Resiliency ConfigurationsCustomer is responsible for ordering from the local access provider the ISDN service and paying the ISDN service provider charges associated with the ISDN backup connection

CSP- SurinameCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Suriname to the AGN Node outside Suriname.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Suriname. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Suriname and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- SwedenCSP- Class of Service for MPLS ConnectivityCoS within the Interconnected Network is same as standard Enhanced VPN.

CSP- DSL Managed Access ConnectionAs of January 1, 2008, the DSL Managed Access Connection Service Component is no longer available for new orders.


CSP- ThailandServices are provided by AT&T Global Network Services (Thailand) Co., Ltd. (“AGNS Thailand”) in Thailand in cooperation with the Communication Authority of Thailand (“CAT”). Access and international






connectivity services are provided by CAT. CPE and CPE service management are provided by AGNS Thailand.

Local customer must sign a separate local service agreement with CAT before the deployment of service provided by CAT can begin. The minimum service period and termination charges in the local service agreement will supersede those in the AT&T Pricing Schedule. The prices set forth in the AT&T Pricing Schedule are indicative only and the prices set forth in the local service agreement apply.

CSP- Billing and Payment Access (PTT) and international connectivity service charges are invoiced directly to Customer by CAT. Access charges are invoiced on a monthly basis in advance. AGNS Thailand invoices Customer for charges associated with the ISDN backup connection.

CSP- Electronic Ordering Customer must execute a written Pricing Addendum for MACD requests.

CSP- Voice over IP FeatureThe VoIP Feature (and CoS 1 for voice) may be available on a case by case basis; Customer must check with its account manager on the availability of the VoIP Feature (and CoS 1 for voice). If available, the VoIP Feature requires at least 2 months to get a response regarding availability from the regulator. Off-Net calling, including Feature Packages (# 20 to 48) and Non-US Calls, is not available.

CSP- Managed Access Connection Service Activation DateIf Customer terminates a Managed Access Connection prior to the end of the applicable term or minimum payment period, in addition to any site delete, deinstallation or termination charges due under Customer’s Agreement with AT&T, Customer shall be liable for the connectivity and local access charges pursuant to the terms of Customer’s agreement with CAT.

CSP- Internet ConnectivityAny form of Internet connectivity, either secure or open direct access, is not allowed.

CSP- Trinidad and TobagoCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Trinidad and Tobago to the AGN Node outside Trinidad and Tobago.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Trinidad and Tobago. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Trinidad and Tobago and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.







CSP- TurkeyThe Service is only available on a case-by-case basis subject to available capacity, which must be confirmed prior to each order.

CSP- Backup / Resiliency Options If ISDN BRI lines are ordered through the Customer’s voice switch, then Customer must order and pay for them.

CSP- Turks and CaicosCSP- Class of Service for MPLS ConnectivityEnhanced VPN CoS mapping will not apply to traffic on the NNI until traffic reaches the AGN PER.

CSP- Network to Network Interconnections Customer access to Service is via NNI from Customer Sites in Turks and Caicos to the AGN Node outside Turks and Caicos.

CSP- Billing and Payment Rates for Services are listed in the Schedule of Charges for Turks and Caicos. In-country invoicing is not available. Unless Customer elects to be invoiced in an SEI Country, AT&T’s Panama affiliate shall invoice Customer’s Legal Entity in Panama in the currency listed in the Schedule of Charges for Turks and Caicos and Customer’s Legal Entity in Panama shall make payment to AT&T’s Panama Affiliate.


CSP- Ukraine









Customer access to Service is via NNI from Customer Sites in Ukraine to the AGN in Russia.


(a) Unless Customer elects to be invoiced in an SEI Country, AT&T’s Russian affiliate shall invoice Customer’s Legal Entity in Russia in the currency listed in the Schedule of Charges for Ukraine and Customer’s Legal Entity in Russia shall make payment to AT&T’s Russia Affiliate in rubles. Rates shown in the Schedule of Charges or Pricing Schedule shall be converted to Russian rubles for invoicing. The monthly invoice will be converted to roubles at the time of billing based on the following calculation:


.






CSP- Single End Invoice (SEI)Service delivered within Ukraine is available only if Customer accepts SEI for Service in an Approved SEI Country.






CSP- United Arab EmiratesCSP- Electronic OrderingElectronic ordering for Physical Moves, Adds, or Changes (PMAC) is not available.

CSP-73.2. Single End Invoice (SEI) ) Service delivered within United Arab Emirates is available only if Customer accepts SEI for Service in an Approved SEI Country.

CSP- United KingdomCSP- Billing and PaymentThe United Kingdom consists of four countries: England, Northern Ireland, Scotland and Wales. Sites in these countries will be billed utilizing the UK Schedule of Charges.

CSP- United States of AmericaCSP- Class of Service Feature for MPLS Connectivity If all sites on Customer’s VPN are located within the US, Mexico and/or Canada, all sites are priced as National CDR. If one or more sites on Customer’s VPN are outside of the US, Mexico and/or Canada, all sites on the VPN are priced as International CDR.

CSP- BackUp / Resiliency Restrictions

If a Dual Access Line Resiliency Configuration is ordered using two different access types (e.g., Frame Relay and ATM), the access will be terminated at a single point on the AGN. To obtain entry point diversity, the same access type must be ordered (e.g., ATM / ATM, Frame / Frame). .

CSP-. Managed Access Connection Frame Relay 56KFrame Relay 56K/GDA is available and is delivered over DSO access. Frame Relay 64K is not available.

CSP-Managed Access Connection Frame Relay Permanent Virtual Circuits (PVCs) Customer may request Frame Relay Permanent Virtual Circuits (Frame PVCs) between two Sites or between a Site and another end point. Frame PVCs are available at various CIRs, which is the amount of data in bits per second that can be transported across the Frame PVC. Multiple PVCs may be installed at a Site using only one MAC, subject to AT&T engineered limits.










CSP- Managed Access Connection Installation Basic Inside Wire Feature Subject to the limitations below, at new Customer Sites located within the contiguous 48 United States, AT&T will install up to 300 feet of industry standard 4 pair Category 5 cable connecting the interface point where the local access provider terminates the access circuit in a modular jack at the Customer Site to the AT&T CPE router at the Customer Site. AT&T or its sub-contractor(s) will arrange for the provision of all cable, jacks and necessary tools to perform the work activities described herein. AT&T will terminate both ends of the installed cable in AT&T-provided RJxx jacks and label the jacks. AT&T will also test the continuity of AT&T-installed cable by testing the AT&T-installed cable for opens, shorts, reversals, miswires and split pairs. Any applicable additional charge(s) for the Basic Inside Wire Feature are set forth in the Schedule of Charges.

Basic Inside Wire Feature is only available at Customer Sites where there is a Standard Wiring Environment. Standard Wiring Environment means AT&T is able to: (a) install all necessary cable at the Customer Site on a single floor through, and attach to, the support structure of a suspended ceiling that does not exceed a height of ten (10) feet; (b) pull all necessary cable through the interior portion of a wall that does not require holes drilled in order to pull through the cables or through empty (or pull string equipped) conduit existing at the Customer Site; and (c) utilize one technician for no more than two hours per cable run of 300 feet or less. A Standard Wiring Environment does not require (a) the assistance of union workers, (b) core drilling, fire-stopping, installation of surface raceway or conduit, or use of mechanical lifts or scaffolding, (c) cable runs that exceed three hundred (300) feet from the local access demarcation point, (d) removal and/or replacement of interlocking ceiling tiles, (e) wire mold or power/communication poles, or (f) installing or painting of backboards.

In conjunction with the Enhanced VPN site survey, AT&T will inspect the Customer Site and determine if the Customer Site qualifies as a Standard Wiring Environment. If the Customer Site qualifies as a Standard Wiring Environment, then AT&T will install inside wiring as described above.

The Basic Inside Wire Feature is not available where the local access demarcation point is not inside the physical premises at the Customer Site. The Basic Inside Wire Feature is not available in connection with moves at existing Customer Sites that may require inside wire work. AT&T will install inside wire only to connect the AT&T CPE router to the local access demarcation point. AT&T will not provide inside wire for demarcation extensions for other services or features of the Enhanced VPN Service such as ISDN backup features, analog lines, or extensions for DS3 connections.

Customer is responsible for all maintenance, repair, replacement and moves of all inside wire after completion of continuity testing by AT&T. AT&T is not responsible for failure to meet any performance objectives associated with the Enhanced VPN Service related to any interruption or delays due to the provisioning or performance of any inside wire services.

CSP- Support in Non-contiguous US (Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands)Alaska (AK)Service outside of the cities of Anchorage, Fairbanks and Juneau is custom and requires a special bid to include additional charges for travel, expenses and response time for maintenance and trouble repair.

Hawaii (HI)Service outside of the islands of Maui and Oahu is custom and requires a special bid to include additional charges for travel, expenses and response time for maintenance and trouble repair.

Virgin Islands (VI)Maintenance and trouble repair is provided only during normal business hours (Monday through Friday, 08:00AM to 17:00PM Site location time) and dispatched from Puerto Rico. Travel and expenses are






invoiced in addition to the Monthly Recurring Charge. Response time is not guaranteed. Availability of Service subject to confirmation.

.Puerto Rico (PR)Availability of Service subject to confirmation.

CSP-Network to Network Interconnections Customer may access Service via an NNI from Customer Sites in the countries listed to the AGN Node in Miami, FL. See the Country Unique terms for these countries for additional terms.

Costa Rica Anguilla British Virgin Islands

Jamaica St. Lucia

Dominican Republic

Antigua and Barbuda

Cayman Islands

Martinique St. Martin (aka St. Marteen)

El Salvador Aruba Dominica Montserrat SurinameGuatemala Bahamas Grenada Netherland Antilles

(aka Curacao)Trinidad and Tobago

Honduras Barbados Guadeloupe Saint Vincent and the Grenadines

Turks and Caicos

Nicaragua Bermuda Haiti St. Kitts and Nevis

CSP- Billing – Universal Connectivity Charge (UCC) The Universal Connectivity Charge (“UCC”) is an undiscountable monthly charge applied to the access line component of the Service in order to allow AT&T to recover AT&T’s Universal Service Fund (“USF”) contribution associated with that telecommunications service component. The UCC is equal to Customer's total net UCC-Applicable Charges (as defined in the Table below) for jurisdictionally interstate service components, after application of all applicable discounts and credits, multiplied by the UCC percentage. The UCC percentage is equal to the quarterly Universal Service Fund contribution factor established by the FCC (subject to rounding) in effect as of the bill date. The applicable quarterly contribution factor can be found at http://www.fcc.gov/omd/contribution-factor.html/.

UCC charges are calculated based on a fixed rate on the associated telecommunications service component.

Access Type Monthly Recurring Access Charge

DS0 $122

DS1 $285

N X DS1 Billed at DS1 $285 rate multiplied by # of circuits or ‘N’

DS3 $2,534

OC3 The entire billed amount for the bundle





http://www.fcc.gov/omd/contribution-factor.html/


OC12 The entire billed amount for the bundle

If the total discounted bundled access service price is less than the standard access charge for DS0, DS1, DS3, or OC3 services, the lower bundled access service price should be used for the calculation.

UCC Waiver AT&T waives the UCC with respect to specifically identified UCC-Applicable Charges to the extent that Customer demonstrates to AT&T’s reasonable satisfaction that:

Customer (a) has filed a Universal Service Worksheet with the Universal Service Administrator covering the twelfth month prior to the month for which Customer seeks the waiver (i.e., to be eligible for a waiver in February 2008, Customer must have filed a Universal Service Worksheet with the Universal Service Administrator covering February 2007) or (b) was not required to file a Universal Service Worksheet covering such period, either because Customer was not then providing telecommunications services or because Customer was then subject to the FCC's de minimis exception to the FCC's filing requirement;

the charges with respect to which the waiver is sought are for services purchased by Customer for resale; and

Customer files a Universal Service Worksheet with the Universal Service Administrator in which the reported billed revenues includes all billed revenues associated with Customer’s resale of services purchased from AT&T for the period during which the waiver is sought.

The UCC will not be waived with respect to: (a) charges for services purchased by Customer for its own use as an end user; (b) charges for which the bill date is on, prior to, or within thirty days after, the date on which Customer applies for a waiver with respect to those charges; or (c) charges for services resold by Customer, if Customer (or another provider that buys services directly or indirectly from Customer) is not subject to direct Universal Service contribution requirements.

CSP- Uzbekistan



CSP- Network to Network Interconnection Customer access to Service is via NNI from Customer Sites in Uzbekistan to the AGN in Russia.







(a) Unless Customer elects to be invoiced in an SEI Country, AT&T’s Russian affiliate shall invoice Customer’s Legal Entity in Russia in the currency listed in the Schedule of Charges for Uzbekistan and Customer’s Legal Entity in Russia shall make payment to AT&T’s Russia Affiliate in rubles. Rates shown in the Schedule of Charges or Pricing Schedule shall be converted to Russian rubles for invoicing. The monthly invoice will be converted to roubles at the time of billing based on the following calculation:


.






CSP- VenezuelaCSP- Managed Access Connection Frame Relay Permanent Virtual Circuits (PVCs) Customer may request Frame Relay Permanent Virtual Circuits (Frame PVCs) between two Sites or between a Site and another end point. Frame PVCs are available at various CIRs, which is the amount of data in bits per second that can be transported across the Frame PVC. Multiple PVCs may be installed at a Site using only one MAC, subject to AT&T engineered limits.










CSP- Initial Installation Support Customer Sites located more than 100 kilometers from Caracas; AT&T will provide installation support remotely over the telephone, to Customer technical focal point to connect the router at the Customer Site. On site installation assistance is provided for an additional charge.

CSP- Billing and Payment List rates for services are contained within the Schedule of Charges for Venezuela. Prices after any discount applicable to Customer’s Service in Venezuela will be set forth in Customer’s Pricing Schedule or Addendum in the local currency, presently known as Bolívars Fuertes (“Bs.F.”). AT&T Global Network Services de Venezuela, LLC (“AT&T Venezuela”) invoices Customer for Service in Venezuela in Bs.F and Customer agrees to pay in Bs.F.

In case of a government devaluation of the Venezuelan currency, the price expressed in Customer’s contract in the local currency (now known as the Bs.F) will be adjusted proportionally to the devaluation. In case of a government devaluation, AT&T Venezuela may issue one or more invoices or debit notes in connection with any invoice then outstanding and unpaid.

CSP- VietnamServices are provided by AT&T Global Network Services Co., Ltd. (“AGNS”) in Vietnam in cooperation with the Viettel Corporation (“Viettel”). Access and international connectivity services are provided by Viettel. CPE and CPE service management are provided by AGNS. The local Customer Company Affiliate or representative must complete and sign a separate Agreement with Viettel before the deployment of the Service can begin.

CSP- Class of Service for MPLS Connectivity Class of Service 1 (CoS1) is available, but is not offered for customer provided VoIP.

CSP- Initial Consultation for Customer’s Network DesignCascaded Sites in Vietnam are not supported.

CSP- Electronic Ordering Electronic MACD ordering is available ICB for changes associated with the Customer Premises Equipment. Customer will be required to execute a contract addendum prior to completion of MACD order provisioning.

CSP- Order Cancellation






Customer shall give ninety (90) days prior written notice of termination of a Site if termination is requested prior to the expiration of the contract term with Viettel.

The Minimum Payment Period (“MPP”) for services provided by Viettel (which include the local access, port and CDR) is twelve (12) months. For service provided by AGNS (which include CPE and CPE service management) the MPP is thirty-six (36) months or is the Pricing Schedule Term, whichever is longer. If the Customer terminates Service at a Site prior to the completion of a Minimum Payment Period, Customer shall pay Termination Charges for services provided by Viettel equal to one-hundred percent (100%) of the monthly recurring charges for the months remaining in the MPP and additional Termination Charges equal to twenty percent (20%) of the monthly recurring charges for local access services for the months remaining in the contract term with Viettel. For CPE and CPE service management at the terminated Site, Customer shall pay Termination Charges equal to one-hundred percent (100%) of monthly recurring charges for the months remaining in the MPP.

CSP- Billing and Payment Rates for Service are listed in the Schedule of Charges for Vietnam. In country, in-currency invoicing is not available for the Service in Vietnam. Service charges shall be invoiced by AT&T Worldwide Telecommunications Services Singapore Pte Ltd. (“AT&T Singapore”) to Customer’s affiliate in Singapore in Singapore Dollars (“SGD”). Customer appoints AT&T Singapore as Customer’s agent to collect invoices from and pay the Local Service Provider, Viettel, in Vietnam on Customer’s behalf. Customer shall make payment to AT&T’s Affiliate in Singapore.

Each month on the first business day following the 15th day of the current calendar month, AT&T shall obtain an average exchange rate to convert the contract price to Singapore Dollar. This average exchange rate will be calculated as the average of the closing rates published by Bloomberg L.P.- New York Composite – 5:30 PM US Eastern time from the 1st business day following the 15th day of the preceding calendar month through the 15th day (or closest immediately preceding business day) of the current calendar month. This average exchange rate will be effective for all bills issued between the first business day following the 15th day of the current calendar month to the 15th day of the next calendar month.





Date post:	19-Feb-2017
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