Date post: | 20-Dec-2014 |
Category: |
Business |
Upload: | aiesec-peru |
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oGCDPService (LC Involvement, Upselling)
Manu
LC Involvement
Service (LC Involvement, Upselling)
Service (LC Involvement, Upselling)
EP Delivery
Service (LC Involvement, Upselling)
GCDP Experienc
e
Cultural Unders.
Cultural Prep.
Social ImpactIntegration
Personal Dev.
Service (LC Involvement, Upselling)
“Quality is about the right expectations”
Service (LC Involvement, Upselling)
Service
Matching
Mejor experiencia para el EP
Service (LC Involvement, Upselling)
Ejemplos de actividades de “Service”
Pre Exchange
• Bienvenida de EPs• Charla para padres • Seguimiento y asesoramiento de los Managers• Outgoing Preparation Seminar (OPS)
Exchange
• Seguimiento de los Managers• Exchange Experience• Posible involucramiento en actividades del LC
receptor
Post Exchange
• Personal Development Talk (PDT)• Reintegration Seminar (RIS)• Posible reintegración
Service (LC Involvement, Upselling)
• Funtional Know How
• Trainnings to EPs
Delivery
• Individual Tracking
• Quality of service
Tracking • Ensure Match• Expectation
Alignment
Consultant
EP Manager Responsibilities:
Upselling
Service (LC Involvement, Upselling)
Service (LC Involvement, Upselling)
¿TXP?
TMP or TLP + oGCDP/oGIP= TXP
• Aim: To offer an integrated experience to our members, that ensures a complex development of competencies, skills and attitude
Service (LC Involvement, Upselling)
Value Propositions: Why?
• Have more experienced & skilled members to be re-integrated.
• Improve the quality of GCDP EP experiences
• Increase your members’ loyalty and understanding of AIESEC.
• Engage ‘inactive’ or ‘on hold’ members
Service (LC Involvement, Upselling)
Create a Campaign
Team
Define Strategy +
PLAN
Launch Campaign
Track and Follow UpClose
MAPA
Service (LC Involvement, Upselling)
Reintegration
Service (LC Involvement, Upselling)
Why do we need Reintegration?
• EPs provide a good pipeline for TMP and TLP because they have experienced our product and are passionate about it.
• EPs motivation is normally high after their exchange.
• EPs create a culture of exchange in your LC.
• EPs are a powerful tool of promotion (showcasing)
Service (LC Involvement, Upselling)
• For an EP• An opportunity to continue to develop their competencies
and leadership skills.• An opportunity to facilitate a similar or better exchange
experience for others.• An opportunity to expand their international networks • Opportunity to go for another exchange with AIESEC (OGIP)• Opportunity to replicate a similar IGCDP project in their own
country.
What are the benefits?
Service (LC Involvement, Upselling)
OPS
*RIS: Reintegration Seminar
Reintegration Synergy
Service (LC Involvement, Upselling)
Reintegration Processes
• Step 1: Check Expectations!• Step 2: Outgoing Preparation Seminar• Step 3: Notify about Reintegration
Process• Step 4: Start Reintegration Planning
Service (LC Involvement, Upselling)
• Step 5: Stay in touch with your EP during his stay abroad
• Step 6: Plan how you could welcome your Returnee
• Step 7: Send the Returnee-Booklet before the EP comes back
Reintegration Processes
Service (LC Involvement, Upselling)
Reintegration Processes
• Step 8: Welcoming• Step 9: After-Exchange Meeting• Step 10: The Reintegration Seminar• Step 11: Returnee Allocation
Service (LC Involvement, Upselling)
So don't forget to make your EP feel:ENGAGED - Allocating him an important
role in your LC as soon as he return so that he feels the common engagement.
DON’T WAIT!SPECIAL – Give him possibility to share his experience with your LC members, EPs and
potential members and EPs IMPORTANT – Invite him to LC meetings,
fun activities, team buildings, national conferences, etc.
Service (LC Involvement, Upselling)
Upselling is your way to success!
Service (LC Involvement, Upselling)