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Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle...

Date post: 06-Mar-2018
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Service Lifecycle Management White Paper product lifecycle management (PLM)
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Page 1: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

White Paper

product lifecycle management (PLM)

Page 2: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Page 3: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Contents

Page 4: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Executive summary

Page 5: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Why service? Why now?

Products as service platforms

Page 6: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Why now?

Service management

maintained

Page 7: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Key operational metrics

• • • • • • • • • • •

Maintenance strategies

Page 8: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Break/fix or “run to failure”

Reliability-centered maintenance

Page 9: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Condition-based maintenance

Page 10: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Predictive maintenance

Page 11: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

• •

• •

Page 12: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Service Lifecycle Management

• • • •

Design for service

Page 13: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Service planning

Page 14: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Service delivery Configuration management

Service information

Page 15: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Closing the quality loop

Page 16: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Service Lifecycle Management and product lifecycle management

Page 17: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Essential guidance

Serviceability should be designed-in

• •

Closed-loop processes and knowledge re-use

PLM

Page 18: Service Lifecycle Management - PLM−Product Lifecycle ... · PDF fileService Lifecycle Management Service Lifecycle Management and product lifecycle management

Service Lifecycle Management

Conclusion

• into


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