SERVICE & MAINTENANCEwww.fiagon.com
Fiagon North America Austin, Texas
Ph: 512-383-8580
450011 Rev B
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SERVICE YOU C AN TRUST
With a powerful piece of equipment like the Fiagon Navigation System, maintaining it at optimal performance is a must. That’s why Fiagon offers flexible options for service contracts—ensuring that your needs are met, your investment is protected, and your patients continue to get the safest possible care.
Fiagon has a service package that fits your needs, regardless of the size of your clinic. Our standard service package offers the essential, hassel-free support perfect for a practice with lower procedure volume. Higher volume facilities may find their needs better met with Fiagon’s deluxe service plan, designed with every contingency in mind. You may choose to customize to your needs with our à la carte options.
Protect your investment. Stay on the cutting edge with a Fiagon Service Package.
Low Volume High VolumeLow Volume PROCEDURE VOLUME
Standard Package
Deluxe Package
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*$6,975 per year, discounts are applied for multi-year plans *$9,975 per year, discounts are applied for multi-year plans
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STANDARD SER VICE PACK AGE DELUXE SER VICE PACK AGE
Get up and running, without missing a beatFacilities with higher procedure volumes benefit from a service package with the most extensive menu of maintenance and repair options to provide seamless navigation. In addition to the services in the Standard Package, the Deluxe Service Package offers:
Everything you need, when you need it mostPractices with a lower procedure volume may consider the Standard Service Package to address the most critical needs. It offers key features for intraoperative excellence, including:
$9,975*
Software UpdatesUnlimited access to the most up-to-date software and
features
Extended 12 Month Manufacturer’s WarrantyReplacement of any malfunctioning hardware or software
components covered under the warranty
24 Hour Technical Support HotlineInstant contact to Fiagon support technicians
Equipment InstallationInstallation and configuration of the Fiagon Navigation
System by a certified technician
Annual Product Training/ In-serviceInitial and annual system training for the facility staff
by a certified technician
System Replacement GuaranteeIn the event of an issue, Fiagon will replace your
Navigation System the next day
Bi-annual System Diagnostics ReportIncludes disk defragging and cleaning for improved performance and patient registration feedback with
focused registration tips
Network Configuration & InstallationA network connection setup between the Fiagon Navigation System and the facility’s CT scanner to
easily retrieve and load patient scans
Annual on-site visit by Fiagon technicianComplete system diagnostic and calibration test ensuring
optimal performance
Deluxe Service
Package
Software UpdatesUnlimited access to the most up-to-date software and
features
System Replacement GuaranteeIn the event of an issue, Fiagon will replace your Navigation
System within 5 business days
Extended 12 Month Manufacturer’s WarrantyReplacement of any malfunctioning hardware or software
components covered under the warranty
Equipment InstallationInstallation and configuration of the Fiagon Navigation
System by a certified technician
Annual System Diagnostics ReportIncludes disk defragging and cleaning for improved performance and patient registration feedback with
focused registration tips$6,975*
Standard Service
Package Product Training/ In-serviceInitial system training for the facility staff by a certified
technician
24 Hour Technical Support HotlineInstant contact to Fiagon support technicians
Fiagon Support LocalizerAn additional patient localizer is provided complimentary
ensuring no procedure is ever missed
Fiagon Support LocalizerAn additional patient localizer is provided complimentary
ensuring no procedure is ever missed
Updates
Integration
Expert Training
Hands-onService
CustomizationOptimalPerformance
ExtendedWarranty
Expansion
Reliability SeamlessNavigation
SystemReplacement
24-HourSupport
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À L A C ARTE SER VICE OFFERINGS
Build our services as you go
$ 3,800
$ 4,200
$ 6,200
Expand upon either of our service packages with our à la carte options. These allow you to elect services on an as-needed basis. À la carte services include:
— Network Installation & Configuration
— On-Site Technician Visit
— PACS Integration
— Software Expansion
$ 11,500 $ 11,500 $ 11,500 $ 12,500
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RECON
CMF/ PLASTICS
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SKULL BASE
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RHINOLOGY