61
• Improvements to support for Windows Server 2012 R2
Service Manager and Orchestrator
• Supports being patched via Windows Update and Microsoft Update
• Exchange Connector is officially supported
Service Manager
Topics covered • Automation and
self-service overview
• Self-service for the cloud tenant
• System automation
• Process automation
• Integration
• Summary & wrap up
Windows Server
Windows Azure
Requirement to provide scalable and reliable services.
Always-on expectations of the business.
Volume of Web and cloud
applications continues to rise.
Evolution of applications to hybrid
cloud deployment models.
8
Enterprise-class Simple and cost-
effective
Application focused
IT budget pressure even with
increasing expectations.
Complex IT environments that are
tough to manage.
Infrastructure provisioning
Enterprise-class multi-tenant infrastructure for hybrid environments
Application performance monitoring
Deep insight into application health
Automation and self-service
Application-owner agility while IT retains control
IT service management
Flexible service delivery
Infrastructure monitoring
Comprehensive monitoring of physical, virtual, and cloud infrastructure
10
11
IT demands
System Center 2012 R2 delivers
Empower app owners while retaining control
Common management tools for on-premises and cloud
Dynamically expand capacity to support app SLA
Self-service app provisioning, incl. multitenant environments
Unified management views & artifacts b/w Windows Server & Azure
Scale application tiers via automation & integration
Application agility while IT retains control
Azure
Integration
Pack
User requests
Provisioning
Release
management
Rapid change
Customers face resource and management challenges
with too many manual processes and efforts
Application Deployments
SLA adherence
Capacity management
Manual tasks
Batch scripts
Patch remediation
Automating self-service results in
lower management overhead and
focused scarce resources
Reduce manual admin
efforts for routine tasks
Decrease in
errors and
rework
Empower application owners
to deploy applications and services
consistently and reliably
Give users fast and
easy access to
services
Standardized
service offerings
that are easily
identifiable and
accessed as
needed
Reduction of manual tasks by automating
processes Create private
clouds and
request compute
power
Customers want to …
- Control change
- Manage capacity
- Manage status
- Manage incidents
Increase and decrease capacity to match project needs
The ability to raise
incidents in a
standardized manner
Easily request and
manage private
clouds, and provision
VMs
Self-Service provides …
Manage costly efforts of repetitive manual
tasks and services
Find and request services as needed
- Simply deploy and manage apps by
themselves
Controlled empowerment
Role-based Simplified portal
Self-service Standardization Automation
Activities Runbooks . . . and nested runbooks
Databus Standard activities
Define the custom start
for the trigger for child
“File Creation”
Process automation Automation provides . . .
Service
Provider
Private Cloud
Model extensions
Service request templates
Service catalog content
Runbooks/workflows
56
Application
focused
1. Multi-hypervisor clouds
2. Multi-tenant virtual networks
3. SAN and file-based storage
management
4. Robust Linux support
5. Process automation & integration
6. APM for .NET and Java apps
7. Cloud-integrated monitoring &
dev-ops
8. VM portability across clouds
9. Service Provider Foundation
10. Service templates
Enterprise-class Simple and cost-effective
System Center Class
http://www.microsoft.com/en-us/server-cloud/evaluate/trial-software.aspx
http://www.microsoft.com/systemcenter
Try the products with guided TechNet virtual labs http://technet.microsoft.com/en-us/virtuallabs
http://systemcenter.pinpoint.microsoft.com
http://blogs.technet.com/server-cloud
Stay engaged with the latest IT Pro news on the Edge Showhttp://channel9.msdn.com/Shows/Edge
58
61
