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Service Orientated Enterprise
Jorge Villaverde
4th of June 2.008
| Roadmap to SOITogether. Free your energies
© 2008 Capgemini. All rights reserved 2
1. The New Role of the IT
2. Capgemini Technovision 2.012
3. Service Oriented Infraestructure (SOI)
4. Capgemini Roadmap to SOI
Agenda
| Roadmap to SOITogether. Free your energies
© 2008 Capgemini. All rights reserved 3
1. The New Role of the IT
2. Capgemini Technovision 2.012
3. Service Oriented Infraestructure (SOI)
4. Capgemini Roadmap to SOI
Agenda
| Roadmap to SOITogether. Free your energies
© 2008 Capgemini. All rights reserved 4
Business drivers in the TME space are guided by operator
initiatives as well as rapidly evolving consumer demand
Business Drivers originating from Telco Initiatives
Business Drivers originating from Consumer Demand
Consumer Demand for Rich
Multimedia Experience
E.g. Digital Media consumed through
communication devices
Demand for Enhanced
Personalization
E.g. Creating/Sharing content, Showcasing
IndividualityTransformation to
Cut CostsE.g. Next Generation
Networks
Recreate Barriers to Entry
E.g. Investment in FTTx and other infrastructure
Create New Revenue Streams
E.g. Mobile TV, IPTV and FMC etc.
New Business Models
E.g. Advertising-Based business models
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© 2008 Capgemini. All rights reserved 5
Technology elements are experiencing transformation due to the
emerging business drivers
Consumer Demand for Rich Multimedia
Experience
Demand for Enhanced
Personalization
Transformation to Cut Costs
Recreate Barriers to Entry
New Revenue Streams
New revenue streams such as IPTV, Mobile TV, and other services require end to end transformation of all these technology elements
Every element provides distinct opportunities for monetizing new services
IP-based networks
Reducing Network Opex
Optimization of Information Systems
Investments in network infrastructure
Providing rich multimedia experience requires an integration of all key technology elements
It drives the need for better access speeds, multimedia devices, interoperable client applications and convergent billing systems
Requirement of compatible devices
Requirement of personalized client applications
Real time marketing and CRM enhancements
Networks DevicesClient
ApplicationsInformation
Systems
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© 2008 Capgemini. All rights reserved 6
We are now at the doorstep of the long awaited convergence
between I.T and Telecom Businesses
SOA
Old School Telco
WEB SERVICES
(A)IN
SDP/IMS
Client/Server/CORBA
Old School IT/Operations
Proprietary Architectures
Distributed Architectures
Service-Oriented Architectures
Transformation enablers• Innovation. Quick new technologies adoption• SOE / SOA / SOI. New style and model proposal
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© 2008 Capgemini. All rights reserved 7
IT budgets have little left for innovation
Maintenance &
Operations
50%
Innovation
35%
Performance Enhancement
15%
IT budgets focus on IT innovation to support business
innovation
Towards IT
as a Partner
TransformationMaintenance &
Operations
71%
Innovation
Performance Enhancement
9%
20%
Business case for change: Efficiency needed to reshape IT
budgets
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© 2008 Capgemini. All rights reserved 8
1. The New Role of the IT
2. Capgemini Technovision 2.012
3. Service Oriented Infraestructure (SOI)
4. Capgemini Roadmap to SOI
Agenda
| Roadmap to SOITogether. Free your energies
© 2008 Capgemini. All rights reserved 9
The ongoing evolution of technology creates freedom in two
distinct ways
Vast opportunities for new value and innovation ‘Externalisation’ of technology in which information and services
become available to anybody and anything, inside and outside the
organisation
Choosing the areas to excel and differentiate, driven by the increased
ability to collaborate and share information and services
Creating a continuous mode of interaction with the outside world,
sensing and responding to arising opportunities
Freeing ourselves from current constraints and
obstacles Standardising and simplifying business infrastructure
Consolidating existing processes and systems
Replacing and rationalising legacy solutions
Creating new levels of flexibility and manageability
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© 2008 Capgemini. All rights reserved 10
We have identified 17 key information technology trends that we
believe will be most relevant for you
Key technology building blocks
Real-time Integrated Business Intelligence
Mastered Data Management
Google-fication
Mash-up Applications
iPodification
Role Based User Portals
Rich Internet Applications
Software as a Service
Packaged Sector /Segment Solutions
Real-TimeBusinessProcessControl
Composite Applications
Jericho Style Security
Sensing Networks
Utility Business Infra-structure
Smart Business Networks
Social Collaboration Tools /Wikinomics
Free Agents Nation
Mashup applications
iPodification
Role-based user portals
Rich Internet applications
Smart business networks
Social collaboration tools /Wikinomics
Free agents nation
Real-timebusinessprocesscontrol
Composite applications
Real-time integrated business intelligence
Mastered data management
Google-fication
Packaged sector /segment solutions
Software-as-a-service
Sensing networks
Jericho style security
Utility business infra-structure
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© 2008 Capgemini. All rights reserved 11
Major technology drivers – Invisible infostructure
© 2007 Capgemini -All rights reserved
TECHNOVISION 2012_EXTERNAL
11
• Using virtualisation and grid technologies to deliver infrastructural services – including all facilities to exchange and process (inter-) company information – as a commoditised, preferably almost invisible utility
• Eventually even core business services will be integrated, thus creating a true ‘business infrastructure’
• An invisible infostructure captures and supplies information as if it were via the ether markets
Real-time Integrated Business Intelligence
Mastered Data Management
Google-fication
Mash-up Applications
iPodification
Role Based User Portals
Rich Internet Applications
Software as a Service
Packaged Sector /Segment Solutions
Real-TimeBusinessProcessControl
Composite Applications
Jericho Style Security
Sensing Networks
Utility Business Infra-structure
Smart Business Networks
Social Collaboration Tools /Wikinomics
Free Agents Nation
Mashup applications
iPodification
Role-based user portals
Rich Internet applications
Smart business networks
Social collaboration tools /Wikinomics
Free agents nation
Real-timebusinessprocesscontrol
Composite applications
Real-time integrated business intelligence
Mastered data management
Google-fication
Packaged sector /segment solutions
Software-as-a-service
Sensing networks
Jericho style security
Utility business infra-structure
Invisible infostructure
Sector-as-a-service
Process-on-the-fly
Thriving on data
From transaction
to interaction
Youexperience
Jericho style security
Utility business infrastruc-ture
Sensing networks
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© 2008 Capgemini. All rights reserved 12
Major technology drivers – Invisible infostructure
© 2007 Capgemini -All rights reserved
TECHNOVISION 2012_EXAMPLES.PP
12
Invisible infostructure
Sector-as-a-service
Process-on-the-fly
Thriving on data
From transaction
to interaction
Youexperience
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© 2008 Capgemini. All rights reserved 13
1. The New Role of the IT
2. Capgemini Technovision 2.012
3. Service Oriented Infraestructure (SOI)
4. Capgemini Roadmap to SOI
Agenda
| Roadmap to SOITogether. Free your energies
© 2008 Capgemini. All rights reserved 14
Externally created value through more efficient
market interaction
• Mobility• Event Driven• Real
Innovation
Internal value createdthrough process
redesign
Internal cost reduction by shared
resourcesLicense cost
savings
• Linux• Platform
Rationalisation
• Storage Area Networks
• Server Virtualisation• Grid Computing
• Security• Web Services• Business Intelligence• Management tools• Development Tools• Service Orientated
Architecture
b
Mobility
Processbased
Services OrientedInfrastructure
Services OrientedArchitecture
Services OrientedEnterprise
The value path for the Service Oriented Enterprise
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© 2008 Capgemini. All rights reserved 15
Technological Innovation is Changing the World of IT
Infrastructure – As it Stands
SFA
E-business Dev/Test
QA/Staging
Trading App
Intranet ERP
Analytics Web, SSL, E-mail
Unix Windows Security Apps NOC Help Desk Devel.
Point Tools Point Tools Point Tools Point ToolsPoint Tools
This investment has given the business benefits:
• Faster response time
• Greater flexibility
• Increased accessibility to information
• Faster time to deployment
However, silo’d infrastructure have given:
• High Complexity & Costs…
10-100x increase in servers, apps
75% of IT budget on ongoing ops
Opex is 8-9 times cost of Capex
• … and Poor Service Levels
High rate of change causes instability
Mis-configurations cause 78% of downtime
Difficult to manage
Organizations have invested millions in their data centers
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© 2008 Capgemini. All rights reserved 16
SOI: The Next Generation Data Center
24x7 lights-out computing environment, based on standard building blocks, automated using modular software
Delivering standard IT services to the business users
Managed through automated IT processes
Built-in business continuity and availability
Lower cost of IT operations
Higher quality of service
Speed in introducing IT change
A business of delivering IT services
Standard pre-set configurations
of shared IT building blocks
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© 2008 Capgemini. All rights reserved 17© Capgemini - All rigths reserved
17
SOI: Business Oriented Services Levels
Middleware
Unix
NT
Network
WEB
82.0%Influir
objetivode ventas
BD
MVS
99.3%
99.1%
99.4%
99.4%
99.2%
99.8%
99.1%
Individual infrastructures
metrics
Example: Business metrics versus IT infrastructures services
Business Perception
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© 2008 Capgemini. All rights reserved 18
Storage, Server,
Middleware
AdvancedAutomation
Utility Computing
Virtualisation
Providing the business with
the processing capacity they
Need, when they need it
Across all the IT Infrastructure
Technology Areas
Highly Standardised Provisioning of
Components – Policy Based
Industrialisation
Allows computing resources to be
pooled – viewed and managed as
one
IT
Infrastructure
of the
future
Improving Quality and Reducing Cost – Service
Orientation delivers the Infrastructure of the Future
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© 2008 Capgemini. All rights reserved 19
1. The New Role of the IT
2. Capgemini Technovision 2.012
3. Service Oriented Infraestructure (SOI)
4. Capgemini Roadmap to SOI
Agenda
| Roadmap to SOITogether. Free your energies
© 2008 Capgemini. All rights reserved 20
Different technologies to
provide similar services
(P.g. DB2, SQL Server,
VSAM for information
management)
Standardize by
infrastructure services
en a single technology
Cycle of life
Standardization,
provisioning and
configuration
management
Generic Interface for each
decoupled infrastructure
service
Heterogeneus Standardization Industrialization
Diseño Infraestructura
Estrategia Infraestructura
Virtualization
Merc.Stage ShuttleJob
CacheHTTP
SQLFeed Store DSS
FTP
Service Interface Service Interface
The evolution to SOI…
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© 2008 Capgemini. All rights reserved 21
Dedicated,
Project-Based
Standardized
Technology
Consolidated,
Virtualized,
Shared
Infrastructure
SOA-
Compliant
Infrastructure
Services
Adaptive,
Pooled,
Automated
Infrastructure
Technology
Focused
Departmental/
Teams
Cross
Functional
Expert Teams
Service
Focused
Business
Process
Focused
Manage to
Project
Resources &
Budget
Centralized
Policies, Supply
Constrained
Centralized
Governance
Supply Driven
by Service
Demand
Forecast
Real Time
Alignment of
Supply to
Demand
Project-Based
Management Tools &
Information
Ad Hoc IT Processes
Standardized Tools
Standard IT Processes,
ITIL
Integrated, Tools &
Information
Collection Consolidated,
Rationalized, IT
Processes
Service-Based
Management.
Service Centric,
Integrated IT Processes
Policy-Based, End-To-End,
Management
IT Processes Automated &
Integrated with Business
Processes Desired State
Customer
Current State
Personal
Roadmap
based on
priorities
Sta
ge
Stage 1:Compart-
mentalized
Stage 4:Service
Oriented
Stage 5:Adaptive, Shared
Infrastructure
Domains
Technology &
Architecture
Demand, Supply
& IT Governance
Culture & Staff(IT Personnel)
Management
Tools & Processes
Stage 2:Standardized
Stage 3:Optimized
… driven by the Infrastructure Maturity Model
Current and desired state based on standard metrics
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© 2008 Capgemini. All rights reserved 22
Capgemini roadmap to SOI
Infrastructure development
SOI
Maturity Scan
SOI
Strategy
SOI
Design &
Building
x days
“Awareness”
x weeks
“Mobilisation”
x Months↑
“Reality”
As Is
To Be
Ser
vic
e O
rie
nta
tio
n
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© 2008 Capgemini. All rights reserved 23
SOI Maturity Assessment
Heterogene Standardised Industrialised Virtualised
Server
Network
Storage
Middleware
SystemManagement
Security
Server
Network
Storage
Middleware
SystemManagement
Security
Policy DefinitionVirtualisation
Server
Network
Storage
Middleware
SystemManagement
Security
SoI scan value
SoI scan value
SoI scan value
SoI scan value
SoI scan value
SoI scan value
SoI scan value
SOI
Maturity Scan
SOI
Strategy
SOI
Design & Build
3 Days
“Awareness”
3 Weeks
“Mobilisation”
3 Months ↑
“Reality”
As Is
To Be
Ser
vic
e O
rien
tati
on
SOI
Maturity Scan
SOI
Strategy
SOI
Design & Build
3 Days
“Awareness”
3 Weeks
“Mobilisation”
3 Months ↑
“Reality”
As Is
To Be
Ser
vic
e O
rien
tati
on
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© 2008 Capgemini. All rights reserved 24
SOI Strategy. Gap Analysis to define the raodmap and the
transformation plan
Heterogene Standardised Industrialised Virtualised
Server
Network
Storage
Middleware
SystemManagement
Security
Server
Network
Storage
Middleware
SystemManagement
Security
Policy DefinitionVirtualisation
Server
Network
Storage
Middleware
SystemManagement
Security
Ambition
Ambition
Ambition
Ambition
Ambition
Ambition
Ambition
SOI
Maturity Scan
SOI
Strategy
SOI
Design & Build
3 Days
“Awareness”
3 Weeks
“Mobilisation”
3 Months ↑
“Reality”
As Is
To Be
Ser
vic
e O
rien
tati
on
SOI
Maturity Scan
SOI
Strategy
SOI
Design & Build
3 Days
“Awareness”
3 Weeks
“Mobilisation”
3 Months ↑
“Reality”
As Is
To Be
Ser
vic
e O
rien
tati
on
… movilize the organization for the change!
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© 2008 Capgemini. All rights reserved 25
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