Service Pack 5 Readme - CA Technologies · PDF fileList of Files Affected in service pack3...

Service Pack 5 Readme

CA Service Catalog

CA Service Accounting

CA Service Assure

CA Service Metric Analysis

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Chapter 1: Welcome 5

Contents


Chapter 2: Prerequisites 9

Chapter 3: How to Apply Service Pack 5 11

Chapter 4: Updates with Service Pack 12

Feature Updates with Service Pack 5........................................................................................ 12

Feature Updates with Service Pack 4........................................................................................ 13

Number of Old Files in Logs ............................................................................................... 13

Feature Updates in Service Pack 3 ........................................................................................... 13

UAPM Inactive and Active Model Search .............................................................................. 13

Permissions Export and Import Using IXUTIL ....................................................................... 13

Migrating Existing Offering Permissions .............................................................................. 14

Fixes Included with Service Pack 5 .......................................................................................... 16



Known Issues : ..................................................................................................................... 29

Known Issues with Service Pack 5 ........................................................................................... 29


Exception while using EEM 8.4 SR02 .................................................................................. 29

Error Dialog on Closing Internet Explorer ............................................................................ 29


SNMP Metric Wizard and SNMP Metrics No Response Error .................................................... 29

Ad Hoc Reports Display in the Recent Reports Dashboard ..................................................... 30

Documentation Correction ...................................................................................................... 30

Chapter 5: New Certifications in Service Pack 31

New Certifications in Service Pack 5 ......................................................................................... 31


Tomcat 4.1.39 Certification ............................................................................................... 31

CA Workflow Service Pack Upgrade .................................................................................... 31

CA EEM 8.4 SR02 Fresh Install and Upgrade ........................................................................ 31

CA UAPM r11.3.4 CP4 Upgrade .......................................................................................... 31

CA Service Desk r11.2 CP4 Upgrade ................................................................................... 32


6 Service Pack 5 Readme

CA Workflow Service Pack Upgrade .................................................................................... 32

CA EEM 8.4, CA EEM 8.4 SR 01 Certification ........................................................................ 32

Chapter 6: List of Files Affected with Service Pack 32

List of Files Affected in service pack5 ....................................................................................... 33




Chapter 1: Welcome

This Readme contains important information about CA Service Catalog and CA Service Accounting

(Catalog/Accounting) r11.2 Service Pack 5 and CA Service Metric Analysis and CA Service Assure

(SMA/Assure) r11.1 Service Pack 5, which have been combined as this Service Pack 5.

Important! Before applying Service Pack 5, ensure that you have read and understood the following

information:

This Service Pack 5 applies to both Catalog/Accounting r11.2 (SP2 or SP3 or SP4) and

SMA/Assure r11.1 (SP2 or SP3 or SP4). In both cases, this Service Pack 5 updates

Service Pack 2 or Service Pack 3 or Service Pack 4 to Service Pack 5.

All of Service Pack 5, including the installer and all related updates to the product, is

English-only and has not been localized.

Chapter 2: Prerequisites 9

Chapter 2: Prerequisites

To implement Service Pack 5, you must meet the following prerequisites:

To install and use Service Pack 5 for Catalog/Accounting, ensure that you have

installed Catalog/Accounting r11.2 Service Pack 2 or Service Pack 3 or Service Pack 4.

For information about it, see http://ca.com/support.

To install and use Service Pack 5 for SMA/Assure, ensure that you have installed

SMA/Assure r11.1 Service Pack 2 or Service Pack 3 or Service Pack 4. For information

about it, see http://ca.com/support.

Back up your system and database before installing Service Pack 5. This is necessary

in case any problems are encountered during the installation of Service Pack 5.

For instructions, see Technical Document (tech doc) TEC472303, “Back Up and Restore Unicenter

Service Catalog, Unicenter Service Accounting, and Unicenter Service Metric Analysis/Assure,” which is

posted on http://ca.com/support.




Chapter 3: How to Apply Service Pack 5 11

Chapter 3: How to Apply Service Pack 5

Follow the instructions in this section to apply Service Pack 5 to Catalog/Accounting r11.2 Service Pack

2 or Service Pack 3 or Service Pack 4, to SMA/Assure r11.1 Service Pack 2 or Service Pack 3 or

Service Pack 4, or to both. All applicable products are upgraded to Service Pack 5 when you apply it as

instructed in this section.

If you have both Catalog/Accounting r11.2 Service Pack 2 or Service Pack 3 or Service Pack 4

(including CA Service Meter) and SMA/Assure r11.1 Service Pack 2 or Service Pack 3 or Service Pack 4

installed, then applying Service Pack 5 does all the following:

Upgrades Catalog/Accounting to r11.2 Service Pack 5

Upgrades SMA/Assure to r11.1 Service Pack 5

Maintains the integration between all these products

All users must follow the instructions in this section to apply Service Pack 5 to the product or products

they have installed. If a step does not apply because you do not have one or more of the products

installed, then, skip the step and perform all applicable steps, to finish applying Service Pack 5 to the

product or products that you do have installed.

If SMA/Assure has been integrated with Catalog/Accounting during the upgrade to Service Pack 2, the

integration is maintained by completing the instructions in this section, as long as you meet the

prerequisites.

If applicable and if you have not already done so, ensure that Catalog/Accounting and CA

Service Meter (Meter) are installed at r11.2 Service Pack 2 or Service Pack 3 or Service Pack 4

release level. If necessary, for instructions, contact Technical Support at

http://ca.com/support.

Note: Previous releases of these products are not supported for this upgrade.

If applicable, ensure that SMA/Assure installation is at r11.1 Service Pack 2 or Service Pack 3

or Service Pack 4 release level.

Note: Previous releases of SMA/Assure are not supported for this upgrade.

Do the following to apply Service Pack 5 for all of the following products that you have

installed at the prerequisite release levels mentioned earlier; Catalog, Accounting, SMA, and

Assure:


Feature Updates with Service Pack 5


a. Download the Service Pack 5 cazip (.caz) file from CA Technical Support at

http://ca.com/support.

b. Additionally, if you do not have the cazipxp.exe utility, download it from CA

Technical Support at http://ca.com/support.

c. Extract the Service Pack 5 cazip file to get the Service Pack 5 setup file

(CA_SLCM_r11.x.SP5_Setup.exe) by running the following command:

d. cazipxp.exe –u <Path to Service Pack 5 cazip file>

e. Run the Service Pack 5 setup file on the machine where the primary Service

View is installed, and follow the instructions provided by it.

f. If applicable, run the Service Pack 5 setup file on the machines where

individual products and components (Accounting, DC Server, DC Hub,

NSMWVserver, secondary Service View and/or CA Workflow) are installed and

follow the instructions provided by it.

Chapter 4: Updates with Service Pack

This section describes the new features, fixes, and other updates with the Service Pack.


This section summarizes the new feature in Service Pack 5, as follows:

Support for NSM r11.2 PCM cubes.

Note: The 'pcmToCsv'(as part of the patch T5ES039) utility which is shipped with the Service Pack

5, would be placed under the 'shared components‟(%CASHCOMP%\CCS) by the Service Pack 5

installer, but if the already existing utility happens to be in a different path, it is required to copy

the updated PDA folder, placed by the Service Pack 5 installer and located under

%CASHCOMP%\CCS, to the respective location, in order to avail the new feature support for NSM

r11.2 PCM cubes.

http://ca.com/support





This section summarizes the new feature in Service Pack 4, as follows:

Number of Old Files in Logs

Number of Old Files in Logs

If the property “oldFilesToKeep” in Log.properties is set to a non-zero positive value, Service

Pack 4 changes the naming format of the log files created. Previously, the log files had names

with the format view_YYYY-MM-DD_X.log where YYYY-MM-DD was the date of creation of the

log file and X was the number of log files. The date part from the name of the log files have

been removed in Service Pack 4. Now, the files will be named view_X.log.

Feature Updates in Service Pack 3

This section summarizes the new features in Service Pack 3, as follows:

UAPM inactive and active model search

Permissions export and import using IXUTIL

Migrating existing offering permissions

Note: For operating systems, hardware, and software supported by Catalog and Accounting r11.2

Service Pack 3, see their certification matrixes on http://ca.com/support.

UAPM Inactive and Active Model Search

When CA Service Catalog and CA Service Accounting are integrated with Unicenter Asset

Portfolio Management (UAPM), adding the UAPM models to Service Option Elements displays

the UAPM model assignment page, where diverse search criteria can be added to find the

necessary models. However, none of the search options is for inactive or active entries. The

search result list displays BOTH, active and inactive entries. This enhancement provides a

check box which controls the display of active and inactive models in the search result.

Permissions Export and Import Using IXUTIL

Service Pack 3 enhances the IXUTIL implementation of “offering” and “offeringrateplan”. With

this enhancement, IXUTIL now exports and imports permissions defined on Service (formerly

offering), Service Option Group (formerly rate plan) and Service Option Elements (formerly

rate item). If you have already exported and imported the “offering” and “offeringrateplan”

from the source machine to the destination machine, you can follow the instructions in the

next section, Migrating Existing Offering Permissions.




Following is the syntax for IXUTIL offering implementation to export and import permissions

defined on Service, Service Option Group and Service Option Element:

IXUTIL export offering [-f file] [-domain name] [-include_permissions]

IXUTIL import offering [-f file] [-format xml] [-domain name]

[-include_permissions]

Following is the syntax for IXUTIL offeringrateplan implementation to export and import

permissions defined on Service, Service Option Group and Service Option Element:

IXUTIL export offeringrateplan [-f file] [-folder name]|[-offering name]


IXUTIL import offeringrateplan [-f file] [-format xml] [-folder]


To export and import the permissions use the flag –include_permissions

Note: Before importing permissions, permissions should be exported using the flag -

include_permissions. Do not specify the flag –include_permissions if permissions export and

import are not required.

Important! After importing permissions, restart the Unicenter Service View service.

Migrating Existing Offering Permissions

Prior to Service Pack 3, using IXUTIL to export and import offerings from the source to

destination machine will not migrate the permission settings associated with the offerings.

Service Pack 3 now provides a utility to migrate the existing offering permissions. For newly

created offerings, you may simply use the enhanced IXUTIL for this purpose. For more

information, see the previous section, Permissions Export and Import Using IXUTIL.

Requirements

1. Make sure that you have already imported the offerings from the source to

the destination machine using IXUTIL.

2. Make sure that the source and destination machine point to the same

version of CA Embedded Entitlements Manager (CA EEM, formerly eIAM).

On the Source Machine

1. Navigate to %USM_HOME%\scripts\Hostname-Change-Utility.

2. Double click on usm.cmd.

3. Execute the following command on the command line:



ant backup-eem-app

4. Follow the instructions on the screen. Once the backup process is

complete, the CA EEM backup file will be created at %USM_HOME%\eem-

backup.xml. Note that the eem-backup.xml file can also be used to fully

restore the original state of the CA EEM. You may duplicate this file in

another location for future use, so that the next execution of ant backup-

eem-app will not override the previous file.

5. Copy %USM_HOME%\eem-backup.xml to %USM_HOME%\scripts\OPMUtil.

6. Navigate to %USM_HOME%\scripts\OPMUtil.

7. Double click on OPMUtil.bat.

8. Enter 1 (Generate the policy template file from the CA EEM backup file).

9. Enter the number associated to the CA EEM backup XML file (eem-

backup.xml) on the command line. The template file,

%USM_HOME%\scripts\OPMUtil\eem-backup_template.xml will be

created. You will need to copy this file to the destination machine. Please

see the section On the Destination Machine for details.

On the Destination Machine

1. Navigate to %USM_HOME%\scripts\Hostname-Change-Utility.

2. Double click on usm.cmd.

3. Execute the following command on the command line:

ant backup-eem-app

4. Follow the instructions on the screen. Once the backup process is

complete, the CA EEM backup file will be created at %USM_HOME%\eem-

backup.xml. Note that in this On the Destination Machine section, Step 1

to Step 4 are only for CA EEM backup purpose. You may duplicate this file

in another location for future use, so that the next execution of ant

backup-eem-app will not override the previous file.

5. Copy %USM_HOME%\scripts\OPMUtil\eem-backup_template.xml from the

source machine to %USM_HOME%\scripts\OPMUtil on the destination

machine.

6. Navigate to %USM_HOME%\scripts\OPMUtil.

7. Double click on OPMUtil.bat.

8. Enter 2 (Generate the policy file from the template file created in option

1).

9. Enter the number associated to the template file (eem-

backup_template.xml) on the command line. The new policy file,

%USM_HOME%\scripts\OPMUtil\eem-backup_new.xml will be created.

10. Copy %USM_HOME%\scripts\OPMUtil\eem-backup_new.xml to

%USM_HOME%\bin\safex.

Fixes Included with Service Pack 5


11. Start Windows command prompt, and navigate to

%USM_HOME%\bin\safex.

12. Execute safex to import the policies. For example:

safex –u EiamAdmin –p password –h eiamhost –f eem-backup_new.xml

where,

EiamAdmin – Eiam Administrator username,

Password – Eiam Administrator password,

eiamhost – Eiam host name,

eem-backup_new.xml – Policy file to be used.

13. Restart Unicenter Service View.


The following information summarizes the problems resolved by the Service Pack 5. For more

information about a particular problem, search the knowledge base on http://ca.com/support.

Product TestFix Description

UNISLM T5EP077 From pulling a Service Level Report we have to add events

(reasons) to outages reported. The 'Add Service Event' screen

being displayed has a time difference of one hour to the report

screen where 'edit' was selected. This suggests that the Add Service

Event portion of the software doesn't take into account the daylight

saving time.

UNISLM T5EP075 IP Ping metric instance data shows wrong data, when the target is

actually down for long period, the SMA data shows UP‟s and

DOWN‟s during that time.

UNISLM T5EP073 The performance data is collected for Logical Disk, Memory,

Network interface and Processor, which can be seen in

„*FullyDaily*.csv‟ files, but once these metric instances are tried to

be accessed, from the application UI, for a particular box, the

metric instances related to processors can only be visible.

UNISLM T5EP054 While migrating the collected data from SLM 3.5 to SMA 11.1 the

data that is not reduced does not get migrated. Another problem

observed during migration of collected data is that if there is a

named instance for SQL Server then the data file remains in the

upload folder and never gets deleted. The import_remote_data.log

shows errors in this regard.

UNISLM T5EP052 In SMA 11.1, if there more than 240 report jobs scheduled and then

we try to navigate through the 240 jobs, Internet Explorer shows

the message "The page cannot be displayed" after 12 clicks.





UNISLM T5EP051 The reports (adhoc/scheduled) show 'no data' for the metric

instances created from folder 'Network Interface', even though the

data gets collected and stored in the MDB, for these metric

instances.

UNISLM T5EP049 A file named appagent.600 does not get deleted and remains in the

directory %smm%\etc which otherwise should get deleted. Due to

this, data does not get collected.

UNISLM T5LX070 Configuring the Chart Server URL to use HTTPS (SSL) in a report

profile does not produce the charts.

UNISLM T5LX067 When SMA reports of period last week are published to Unicenter

Management Portal (UMP), the reports do not appear in the first 9

weeks of the year. SOAP logging has error Can't execute

"slmo_report_get group_id 11": expected integer but got "09"

(looks like invalid octal number)

UNISLM T5ES054 Unable to configure „run-report-time-out‟, based on requirement.

USVAS T5ES053 While creating a new SLO, in the 'New SLO Rule'window, under the

'Aggregation Information' section, in the 'Method' drop down, there

you can see multiple instances of the same aggregation

method(e.g. three instances of 'Average', etc.), which actually it

should not be.

USVAS T5ES052 In the 'business unit overview' of the Assure, we see abnormal

actual values for the individual SLO's of a contract, in some cases.

UNISLM T5ES051 Occasional failure of scheduled reports.

UNISLM T5ES050 Some of the IP metric instances are showing outage when actually

it's not the case, despite the fact these metric instances have been

created to make use of SNMP system uptime(i.e. while creating

these metric instances, 'check system uptime' option has been

checked).

UNISLM T5ES049 Some of the scheduled reports are failing. The reason behind only

some of the scheduled reports, not all, getting failed is because of

the fact that they have large number of metric instances, besides

they being monthly reports, which take relatively more time to get

themselves executed, hence there is a timeout of a particular child

process and hence the issue.

UNISLM T5ES048 While we create a service event( Calendars -> Service Events ->

Create), whenever the service event's start time and stop time are

differentiated by only the 'seconds portion' (i.e. they, being the

same up to minutes part), we get a warning message saying that

'The start date/time must be earlier than the stop date/time', thus

preventing us from creating the service event.

UNISLM T5ES047 IPNET delay reports show minimum delay value as 0.00.

UNISLM T5ES046 IPNET metric instances are falsely showing down time, when

actually the target in question is UP, in this case the 'Check System

Uptime' option of these metric instances is checked.

UNISLM T5ES044 When we run SLMLOADGROUP in test mode the database gets




updated and the report group gets created.

UNISLM T5ES042 If you click on 'MIB instance:' or 'Test' button of the metric

instance(s) of the type 'SNMP metric'( i.e. Metrics -> Network

interface -> <Metric type> -> <Create Metric Instance> or <Metric

instance>) you see a garbage string instead of the respective SNMP

MIB instance value(s).

UNISLM T5ES041 In case of MIB variables that use SNMP 64 counters, incorrect Band

Width utilization is reported, if the counter goes beyond 2^32-1.

But, as long as the counter is less than 2^32, there is NO

PROBLEM.

UNISLM T5ES039 Unable to convert NSM11.2 performance cubes.

USVAC T5F3067 When an Offline Data View is created with "Execute In Separate

Memory Space" advanced option, after the process is completed,

even though the message shows that the data view is created

successfully, it is not available in the UI.

USVCT T5KA055 If a request name contains '\' character, after submitting the

request, user cannot edit or approve the request.

USVCT T5KA070 When we are exporting and importing the subscriptions from r11.1

to r12.0, import is failing with „out of memory error‟.

USVCT T5KA060 When user subscribes a service to account and try to detach the

SOG from the service it was showing the following message: 'At

least one Service Option Group could not be removed because

accounts are currently subscribed to it. Please unsubscribe all

accounts from selected Service Option Groups before removing

them.'

USVCT T5KA059 If Service Catalog is integrated with Siteminder and XSS check is

enabled in French OS, and when user tries to create SOE, it throws

an error.

USVCT T5KA044 If a user saves a bookmark (a shortcut) to a service as an

alternative to navigating through the catalog, the user can access a

deactivated service and submit requests for it.

USVCT T5KA040 When new user role is added doing a copy of requestmanager

profile, it works fine except when for user search lookup: in this

case, all users of all business units are visible.

USVCT T5LX069 Using the multi select input type for parameters in Data Object

results in incorrect behavior if a test fix related to prevent SQL

Injection attacks is applied.

USVCT T5LX065,

T5LX066 &

T5LX068

The CA Service Catalog search function is vulnerable to SQL

Injection attacks.

USVCT T5DO080 If you send an email from within a request but do not select Rich

Text format, the email received is very badly formatted.

USVCT T5DO082

Requested By user is not appearing in pending action page in

catalog when a user is part of two business units.

USVCT T5M6028 When subscriptions are created using the subscribeToRateItems




service, the group number in the usm_subscription_detail table is

getting only in single thread environment. But it is failing when

multiple threads are run in parallel.

USVCT T5M6032 On a heavy user load if change password screen is invoked then

there is a significant degradation in response time of the application

especially during login.

USVCT T5M6038 When you are requesting a service with many elements associated

with forms that have at least 2 tabs then if you navigate between

the forms and go through changing the elements selected then in

certain circumstances form TAB disappears.

USVCT T5M6050 Unable to set permissions to the request items.

USVCT T5DO108 Request address becomes blank if the address_1 field is blank and

the request is opened and saved during approval.

USVCT T5DO076 When using multiple dashboards with data views the web ui

displays the incorrect links in the top right section of the screen.

This means when the users are seeing dashboards they are not able

to click on the requests link.

USVCT T5DO072 Workflow process instance fails for userid like contains $.

USVCT T5DO106 When use Service Catalogue 'request' webservice to generate

outgoing emails, but when the email address for a contact is

updated by desk, the new value is not picked up by the webservice,

causing emails to go to the wrong recipients.





BSOVIE T5LX022 Changing the password of the logged in user does not update the

$PASSWORD$ in-session variable.

BSOVIE T5LX026 Dashboard ActiveX controls do not work properly with Internet

Explorer version 6.0 SP3 or higher.

BSOVIE T5LX025 Printing a report with multiple pages sends each page as a separate

print job to the printer.

USVCT T5LX020 Request keyword search fails for some keywords like SORF, that is,

keywords containing the SQL keyword 'OR'.

USVCT T5KA022 In request details, when a user clicks View Details for a form, all

the check box values are displayed, even if the user did not select





any checkboxes.

USVCT T5KA023 Using ixutil, when a user deletes the Header information of a

Service Option Group (SOG) and then exports and imports the

SOG, the deleted information is shown to the user after the import.

USVCT T5DO064 After restarting the Service View service all xsd:string types are

converted into soapenc:string types in WSDL files.

USVCT T5M6015 Users are dropped from their existing CA EEM groups when their

roles are modified from Service Delivery Administrator to any other

role.

USVCT T5DO066 CA Service Catalog is not hiding hidden controls like select, select1,

radio, checkbox in a form even though the type is set as “hidden”.

USVCT T5KA025 When a user saves and reopens a report layout, a new text box is

created in the report layout with the text 'Text!'. This box is created

every time the report is saved, leading to multiple text boxes being

created.

USVCT T5KA026 Using ixutil, when users imports the offerings and rate plans using the ixutil „offeringrateplan‟ command, the system updates the offerings and rateplan details on target system for subsequent

imports.

USVCT T5DO067 When you add notes to CA Service Catalog request, every time you

press Enter (CRLF) in the notes area, 3 empty lines are added.

USVCT T5KA027 Whenever user imports offerings using „offeringrateplan‟ command,

if a rate plan is included in more than one offering, duplicate entries

are created in the usm_rate_definition table.

USVCT T5KA028 When a user changes the account label, the new label is not

reflected in the usm_subscription_detail, usm_adjustment and

usm_notes tables.

USVCT T5F3041 When the "Allow Only One Service Per Request" option is set to

"Yes", after a request is added to the cart, and the user clicks the

trash can icon next to the service to delete it, the user is not

allowed to add a new service. "No Selected Item" is shown on the

screen.

USVCT T5M6017 If the appearance of a form is set to Minimal, the labels with

attribute type Hidden are displayed.

USVCT T5LX027 Copying non-empty folders to WebDAV Document Store does not

work.

USVCT T5F3043 When importing event rules to the destination machine, ixutil does

not properly update the associated records that already exists in

the MDB.

USVCT T5KA029 Users can define the sort order for the rate plans associated to

particular offering. When the offerings are viewed from Service

Builder or Browse Catalog, the order of sorting is correct. However,




the sort order is not maintained in cart pages.

USVCT T5LX030 Printing a multi-page report using Print ActiveX generates a

JavaScript error complaining padTD1 element is null.

USVCT T5LX031 Editing or creating a large number of users using the

UserWebService leads to the WebService call to timeout.

USVCT T5LX039 The value of the property 'oldFilesToKeep' in Log.properties is not

honored properly. Refer to the feature update “Number of Old Files

in Logs” above.

USVCT T5KA031 When a user adds a large number of SOGs and SOEs to a service

and clicks on Save Selection, the browser freezes.

USVCT T5LX040 Users with role of “spadministrator” can see the shared dashboards

created for other roles.

USVCT T5EP071 For “REQUEST CHANGE” Event Type (CAT_REQ_CHANGE), when we would like to add a Rule with an Event filter, at Create Event Filter window we are not able to select the property named „code‟.

USVCT T5LX041 Providing correct username but wrong password at the login screen displays “Account is locked” error instead of “Invalid username/password”.

USVCT T5LX044 The property $code$ in Events-Rule-Actions is not parsed by the actions under Request Create Event.

USVCT T5KA034 When user deletes the folder from the target system and tries to

import the same folder, system will not import the deleted folders

contents.

USVCT T5F3049 If there is only one service in the cart, then by clicking on the trash

can icon next to the service, a confirmation box will pop up. Base

upon the option chosen, Catalog will either delete the service only,

or perform an empty cart action, which is to delete all the

associated information, notes, and attachment sections in the cart.

USVCT T5LX047 Catalog Request's Advance Search is vulnerable to SQL injection

attacks.

USVCT T5M6021 Restrict the user to select the forms with length greater than 50 characters in the Service Option Elements.

USVCT T5F3050 When the attached Office 2007 files are saved to local machines,

these documents will be saved as ZIP files.

USVCT T5LX050 In Internet Explorer 7, using a form containing Data Objects which allows search, the magnifying glass icon for search does not shift when the select box is populated with the search results.

USVCT T5M6022 Updates from two different view servers are both being allocated the same last_id for usm_request_status because the requesting logic gets a 'latest' last_id from the usm_lastid table, increments it in the table, and assumes that the value originally acquired is valid for use, even though the get and update are not atomic. It throws an exception while request creation: Violation of Primary Key

Constraint XPKusm_request_status Cannot insert duplicate key in object usm_request_status.

USVCT T5KA024 At event rule pages, some of the trail links constructed with the host name retrieved from the MDB record. These links should be




constructed with the relative address.

USVCT T5LX053 When a report, which requires inputs of type date, is launched by

modifying the URL so as to embed the variables (&strEmbedVariables=Yes), the calendar icon to launch the calendar popup does not work and a JavaScript error occurs.

USVCT T5DO071 While adding attachments to a request it is taking more than 10 seconds.

USVCT RO14489 In Forms hint text is not working for checkbox and radio buttons.

USVCT T5KA034 When user imports the offerings, the default selection of the offerings is lost.

USVCT RO14489 The port number field in Administration -> Configuration -> Service

Desks Screen allows only ports from 1024 to 65535. This limit is

now removed.

USVCT RO14489 Using “Primary Host” checkbox to differentiate between the active

and inactive Service Desks among the multiple entries present in

Administration -> Configuration -> Service Desks.

UNISLM T5EP058 When we run an ad-hoc report directly from a metric instance the

metric instance description is not shown on the report. However,

when we add the same metric instance to a report group and run

an ad-hoc report from the report group there is no problem.

UNISLM T5ES037 While creating an ad hoc report, if we select one of the following as

the „Relative Report Period:‟ we can't save such an ad hoc report.

They are:

„Monday‟, „Tuesday‟, „Wednesday‟, „Thursday‟, „Friday‟, „Saturday‟,

„Sunday‟ , „January‟, „February‟, „March‟, „April‟, „May‟, June,, „July‟,

„August‟, „September‟, „October‟, „November‟, „December‟.

UNISLM T5LX021 The HTTP client used by SMA does not allow the HTTP User Agent

string to be configured.

Note: If a custom HTTP User Agent String is desired for the SMA

HTTP client, open the file smm.cfg located in %smm%\etc folder

and add the following lines:

(each setting on one line without any line-breaks and replace the

<User-Agent String> with the actual user-agent string; lines

starting with # are comments)

# The user-agent string for HTTP metric agent

HTTP_USER_AGENT_STRING = <User-Agent String>

# The user-agent string for HTTPS metric agent

HTTPS_USER_AGENT_STRING = <User-Agent String>

# The user-agent string for HTTP POST requests that SMA

makes

POST_USER_AGENT_STRING = <User-Agent String>




# The user-agent string for request that SMA makes to get

# the charts displayed in reports

CHART_USER_AGENT_STRING = <User-Agent String>

UNISLM T5EP059 After creating HTTP Response Time metric instances when we try to test the metric instance we sometimes get the following error

message:

Test Results

Failed

Test command failed: divide by zero

UNISLM T5ES040 In a particular scenario where in you have a scheduled report with at least ONE metric instance, but NOT ALL, with NODATA for a certain amount of period and at least one more with another type of violation, email notifications are not being sent.

UNISLM T5EP066 We cannot view the report groups in the portal. This happens for the report groups that have been created using slmLoadGroup.exe.

UNISLM T5EP067 When we are in South Africa Locale, there is a problem in entering the Service Hours for report groups.

If we enter time in 12-hours clock format then the AM/PM fields do not appear after saving the Service Hours and due to this the data does not appear on the reports.

UNISLM T5EP069 We see that the outages are visible on the report in spite of choosing the category of 'remove without comment' for the service

event and associating it to the metric instance which has outages.

UNISLM T5EP072 When we open the import wizard and start creating a custom importer, there is a problem at the step-12 of the wizard. We are not able to view all the entries in the drop-down box titled 'Data set classification' and also the 'Report Functions' section is

completely missing. Due to this problem, even though the metrics and metric instances get created and are added to the report group, when a report is run, it shows a message that there are no metric instances added.

UNISLM T5LX052 Running reports of type 'Bandwidth Utilization' fail and the error

"No valid report group content." is observed. This happens when SMA and CA Service Catalog & Accounting r12 share the MDB.





BSOVIE T5DO059 Images included in rate item forms of offerings are not displayed on

the secondary Service View server when the secondary Service





View server is exposed to the user who is in different network using

NAT address.

Important! If the rate item images are created in the secondary

Service View server, then copy these images into the corresponding

locations in the primary Service View server, so that these images

appear in the primary Service View server too. This is because the

rate item images are now stored with their relative paths. Similarly,

if the rate item images are created in the primary Service View

server, then copy these images into the corresponding locations in

the secondary Service View server, so that these images appear in

secondary Service View server.

BSOVIE T5LX019 Service View allows username and password to be passed via HTTP

GET method by appending to the URL. This presents a security risk

due to browser's ability to retain URLs.

Important! If login through HTTP GET method is necessary for

you, you can put the following line in the

%USM_HOME%\View.properties file:

login.allowGET=true

However, it is strongly advised to not allow login using HTTP GET

method.

USVCT T5M6007 In eTrust SiteMinder or IIS Redirector Tomcat connection, if we

attempt to open files attached to requests from within the Request

Detail view, it fail with an HTTP 500 error.

USVCT T5KA012 When notes added to a request are sorted based on date, the

sorting order is not correct.

USVCT T5KA013 Updating the user email id, first name and last name using Catalog

does not update the same fields in CA EEM.

USVCT T5M6009 When a service offering is defined with an image in it, and the

offering is added to the cart, when you view the cart and mouse-

over the image in the Show Details section, the mouse-over shows

the HTML code behind the definition.

USVCT T5M6010 The single apostrophe („) in a folder name is getting replace by (\‟)

in the request page.

USVCT T5M6011 Two commas in a number cause the export to contain 'zeros' rather

than the actual number.

USVCT T5M6007 When the userid is updated with some value, RequestedBy and

RequestedFor are blank. When the userid is updated with blank, the

request created by this user appears in the request list of other

user whose userid is same as this user.

USVCT T5DO058 During the search of UAPM models to assign them to SC service,




some filtering does not work.

USVCT T5KA015 When Catalog is integrated with CA Site Minder for Single Sign On

(SSO), SSO is not performed for the URL

http://servername/usm/wpf and is redirected to Catalog login page.

USVCT T5KA019 The code field of a SOG allows 64 characters to be entered.

However, for the code fields having more than 50 characters which

are added to a service, the check out cart action fails to create the

request.

USVCT T5KA020 Users are not able to edit the documents using web folder.

USVCT T5LX015 The sorting of the displayed Business Units is not proper. The list

should be sorted in ascending order whereas they are sorted in a

peculiar order.

USVCT T5DO060 New currencies in Service Catalog have been added for the

following countries:

Thailand, Morocco, Russia, Hungary, Romania, Turkey, Madagascar,

and Mauritius.

USVCT T5F3036 IXUTIL does not export the offering permissions that are set on the

source machine to the destination machine. It is a limitation of

IXUTIL.

USVCT T5F3036 Having a large number (approximately more than 15) of rate plans

in a single offering takes a very long time to save permissions by

an administrator. Sometimes it just hangs, and provides no

indication that the permissions are saved.

USVCT T5KA016 Undepolying the webservice from the secondary Service view

throws an error.

USVCT T5KA017 Two new configurable items have been added under Service Builder

> Configuration > Request Management Configuration

1. Copy Request : Include Attachment(s) 2. Copy Request : Include Note(s)

By default the value for these configuration items is No.

If the configuration value is No for note(s)/attachment(s), when

user creates the new request using copy request feature, then

note(s)/attachment(s) are not included to new request.

If the configuration value is Yes for note(s)/attachment(s), when

user creates the new request using copy request feature, then

note(s)/attachment(s) are included to the new created request.

USVCT T5KA018 Import of the event rules using IXUTIL fails, if the rules have single

quote.

USVCT T5DO061 When creating a report data object variable using %USER_ID%




within the 'Default' field, %USER_ID% populates the pop-up

window when executing the data object.

USVCT RO09468 The latest available CA Workflow patch has been included. Also,

issues encountered during the upgrade process

(%JAVA_HOME%\lib\endorsed\*.jar) have been resolved.

USVCT RO09468 IXUTIL does not export permissions defined on Services, Service

Option Groups, and Service Option Elements.

USVCT T5M6013 When we try to launch the report layout in the dashboard, the

authentication message pops up. If click ok it will pop up 3 more

times. After we get through all these then it displays the error

httpStatus401.

USVCT T5DO063 When integrated with UAPM, adding UAPM models to option

elements displays the UAPM model assignment page where diverse

search criteria can be added to find the necessary model but none

of the search options is for inactive or active entries. When a search

is run, the list displays BOTH, active and inactive entries.

USVCT T5KA021 New configurable item “Access Control: Edit Request Form” under

Service Builder > Configuration > Request Management

Configuration. By default all user roles have access to edit the form.

Apart from new configuration items, Request Approver and Fulfiller

can edit the form, even without edit form privileges.

UNISLM T5ES029 Collection of Unicenter Network and System Management (NSM)

severity and propagated severity metric instances has a mismatch

of the states between NSM and SMA.

UNISLM T5eb016

T5ES030

A scheduled report stops responding which results in the failure of

running of any further scheduled reports. There can be some

runreport.exe and\or smmreporter.exe processes that remain idle

in the task manager.

UNISLM T5ES031 A report with violation that has some data shows the status color as

„grey‟ instead of „red‟. The „grey‟ status in SMA leads to the status

being displayed as „blue‟ instead of „red‟, in Unicenter Management

Portal.

UNISLM T5LX012 Custom SNMP Metrics of link type duplex throw error during data

collection "Error writing to db: expected floating-point number but

got "In:1.0 Out:1.0"".

UNISLM T5EP055 When having large number of metric instances for a single collector,

soap errors are encountered and the collector does not read all

instances.

Approximately, after a period of 2 minutes, the SOAP request from

the collector finishes with an error message:

01/27/2009 12:49:17 PM: info : Read data collect instances for




collsmanp1 from sma...

01/27/2009 12:51:17 PM: error : Failed to get data collect

configuration: SOAP query failed:

Important! The default SOAP query timeout value is set to 2

minutes. However, sometimes there have been SOAP query timeout

problems and the related errors are seen in the smmCollect.log. If

such a problem is encountered then the timeout value can be

configured by performing the following step:

Open the file smm.cfg located in %USM_HOME%\etc folder and add

the following line:

SOAP_TIMEOUT = 720000

where, 720000 is the value in milliseconds (12 minutes).

This is only an example and this value can be changed as desired.

The timeout value should be in milliseconds.

UNISLM T5LX013 Testing of HTTP and HTTPS metrics failed with reason "Test

command failed (<hostname> unreachable). Reason HTTP:/1.0 307

redirecting" for hosts which redirected the request with HTTP

response code 307 (Temporary Redirect).

UNISLM T5LX014 slmLoadColl, when used to associate existing metric instances

(imported from PCM cubes) to report groups, throws error "Failed

to update SMA db for record in <filename> line 1:

smmdbi_insertColl: Metric attribute 'deviceType' has no value".

UNISLM T5LX016 Changes made in SNMP Configuration are lost for Security Level

and Privacy Password fields.

UNISLM T5EP056

T5LX029

After applying SMA r11.1 Service Pack 2, report groups are missing

in Unicenter Management Portal.

UNISLM T5LX017 While adding a folder to metric tree using uslmInitDb, the location

of the folder is not correct.

UNISLM T5LX018 The metric folders listed in the Step 4 of the SNMP Metric Wizard

have few folders being displayed as end nodes with no children

whereas they should be folders with some children.

UNISLM T5EP057 After applying Service Pack 2 for SMA r11.1 Service Pack 1, ad-hoc

reports cannot be run. This happens when the Regional Settings of

Windows is set to German (Austria) and ad-hoc report(s) are run

from a Report Group.

UNISLM T5ES033 Ad-hoc report fails to run when it is run with 'line graph' option

checked, on network interface metric instances.

UNISLM T5ES035 State history report shows „no data‟, without providing any state

details about the metric instances, as if there were no metric

instances when actually there are some.




UNISLM T5ES036 On selecting 'Use Service Hours' and the 'Series' option as 'Pr.half-

hour' or 'Pr.hour' in the report definition page, in case of both

availability and delay reports, what is seen in the reports is the

complete listing of all the 24 hours instead of the period between

the service hours.

Known Issues:


Known Issues:

Known Issues with Service Pack 5

There are no known issues in this service pack.


Exception while using EEM 8.4 SR02

When using EEM 8.4 SR02, the users may encounter the exception “ERROR

com.ca.eiam.SafeCache - HeartBeat - SAF file is not set, so cannot start HeartBeat

thread”. This exception is because the environment variable is not set to store the SAF

files. One can create a new environment variable “EEMSAFLOC” and point it to some

location where SAF files can be created.

Error Dialog on Closing Internet Explorer

When users close an Internet Explorer window containing a page with dashboard

having “Authenticated Access” enabled, an error dialog might be displayed. If,

however, the window is closed from any other page or after logging out of the product,

the error dialog is not displayed.


SNMP Metric Wizard and SNMP Metrics No Response Error

When using the SNMP Metric Wizard and SNMP metrics, some users have received a "no

response error" error when they clicked the Test button. To fix this error, complete the

following steps:

1. Navigate to the %USM_HOME%\lib\tnm3.0.0\mibs directory.

2. Copy the following files from this directory to a temporary directory:

■ DISMAN-EVENT-MIB

■ DISMAN-EXPRESSION-MIB

3. Navigate to the %USM_HOME%\lib\tnm3.0.0\intel-WindowsNT-5.2

directory.

4. Delete the following files:

Documentation Correction


■ DISMAN-EVENT-MIB.idy

■ DISMAN-EXPRESSION-MIB.idy

5. Recycle the system using the smmstop all and smmstart all commands.

The sysUpTimeInstance mib will no longer be displayed in the SNMP Metric

Wizard.

6. Redefine the metric instance using sysUpTime as the metric.

You can now define your metric instance in the Create Metric Instance

interface, select the instance for sysUpTime, and test and save your metric

instance.

Ad Hoc Reports Display in the Recent Reports Dashboard

Ad hoc reports are displayed in the Recent Reports dashboard.

Documentation Correction

slmLoadColl

When you use the slmLoadColl command to create a metric instance from a text file, the

correct command syntax you should use is the following:

Syntax

slmLoadColl [-h] [-d] [-t] [-l log] <file>

Example Data

metric_name ipnet endnode hostname1 agenthost hostname2 description {ipnet for

hostname1}

metric_name ipnet endnode hostname1 agenthost hostname2 description {ipnet for

hostname1} interval 10 checkUptime 1 reportGroup /test url {/customer/index.html}

selectionName {http:$agent:hostname1:/customer/index.html}

showMetricInstance

The command showDcid, to display the metric name and label for one or more metric

instances, has been changed to showMetricInstance:

Syntax

showMetricInstance [metric-instance-id …] [-a]

Options

Metric-instance-id: Id of a metric instance

-a: List all metric instances

New Certifications in Service Pack 5

31

Chapter 5: New Certifications in Service

Pack

This section lists the upgrades of common components which have been certified in Service

Pack.


There are no new certifications in this service pack.

Note: For operating systems, hardware, and software supported by CA Service Accounting

and CA Service Catalog r11.x Service Pack 5, see their certification matrixes on



Tomcat 4.1.39 Certification

Service Pack 4 has been certified with Tomcat version 4.1.39. Technical Document

TEC496184, available on http://ca.com/support, provides detailed instructions to upgrade the

instance of Tomcat from 4.1.31 to 4.1.39.

CA Workflow Service Pack Upgrade

Service Pack 4 includes an upgrade to CA Workflow 1.1.124 (Service Pack 6).

CA EEM 8.4 SR02 Fresh Install and Upgrade

Service Pack 4 has been certified with EEM 8.4 SR02 (upgrade and fresh install).

CA UAPM r11.3.4 CP4 Upgrade

Service Pack 4 has been certified with UAPM r11.3.4 CP4 upgrade.





CA Service Desk r11.2 CP4 Upgrade

Service Pack 4 has been certified with CA Service Desk r11.2 CP4 upgrade.


CA Workflow Service Pack Upgrade

Service Pack 3 includes an upgrade to CA Workflow 1.1.5 SP5.

CA EEM 8.4, CA EEM 8.4 SR 01 Certification

Service Pack 3 has been certified for CA EEM 8.4 and CA EEM 8.4 SR 01.

If you have upgraded to CA EEM 8.4 or CA EEM 8.4 SR01, the CA EEM SDK must be upgraded

to the same version. The steps to upgrade the CA EEM SDK in Service Pack 3 are as follows:

1. Download the CA EEM SDK corresponding to the version of CA EEM you

have from CA Technical Support at http://ca.com/support.

2. Run the downloaded executable to get a set of JAR files under a folder

named jars.

3. Stop the Unicenter Service View service and iTechnology iGateway service.

4. Copy the file Safe.jar from the jars folder to %USM_HOME%\lib folder.

5. Restart the iTechnology iGateway service and Unicenter Service View

service.

Chapter 6: List of Files Affected with

Service Pack

This section lists the files which have been affected in Service Pack. The following list is comprehensive

list of the files for all the products and components which are affected by Service Pack. Some of the

files listed below might not be present on your system depending on the products and components you

have installed.

Important! If you have customized any of the files listed below, please take a backup of the

customized file before you apply Service Pack 5. After you have applied Service Pack 5, you will have

to implement the customizations on the new files.


List of Files Affected in service pack5



bin\loadData.exe

bin\pathagent.exe

bin\runReport.exe

bin\slmLoadGroup.exe

bin\smm.exe

bin\stateHistory.exe

bin\usmaFilePost.exe

bin\xmlImport.exe

lib\sd.jar

lib\slaproc.dll

lib\smm\agents\appagent

lib\smm\agents\import

lib\smm\agents\mibCollect

lib\smm\agents\pathagent

lib\smm\agents\appagent\appagent.tbc

lib\smm\agents\import\ca.tcl

lib\smm\agents\mibCollect\aro.tbc

lib\smm\agents\mibCollect\change.tbc

lib\smm\agents\mibCollect\counter.tbc

lib\smm\agents\mibCollect\diskutil.tbc

lib\smm\agents\mibCollect\divide.tbc

lib\smm\agents\mibCollect\free.tbc

lib\smm\agents\mibCollect\gauge.tbc

lib\smm\agents\mibCollect\ifBps.tbc

lib\smm\agents\mibCollect\ifFree.tbc

lib\smm\agents\mibCollect\ifPs.tbc

lib\smm\agents\mibCollect\ifSum.tbc

lib\smm\agents\mibCollect\ifUtil.tbc

lib\smm\agents\mibCollect\integer.tbc

lib\smm\agents\mibCollect\mibCollect.tbc

lib\smm\agents\mibCollect\NamedGauge.tbc

lib\smm\agents\mibCollect\NamedInt.tbc



lib\smm\agents\mibCollect\netutil.tbc

lib\smm\agents\mibCollect\pstAvailable.tbc

lib\smm\agents\mibCollect\pstUtilization.tbc

lib\smm\agents\mibCollect\rate.tbc

lib\smm\agents\mibCollect\ratio.tbc

lib\smm\agents\mibCollect\service.tbc

lib\smm\agents\mibCollect\snmpMetricEval.tbc

lib\smm\agents\mibCollect\sum.tbc

lib\smm\agents\mibCollect\sysUpTime.tbc

lib\smm\agents\mibCollect\util.tbc

lib\smm\agents\mibCollect\utilFromTotal.tbc

lib\smm\agents\mibCollect\utilization.tbc

lib\smm\agents\pathagent\pathagent.tbc

lib\smm\common\common.tbc

lib\smm\report\reportd.tbc

lib\smm\report\stateHistory.tbc

lib\smm\snmp\snmp.tbc

lib\smm\soap\sql_post.tbc

lib\smm\web\http_post.tbc

PDA\CaPmCti.dll

PDA\CaPmCti.enu

PDA\CaPmPcm.dll

PDA\CaPmPcm.enu

PDA\CaPmWvAD.enu

PDA\CaPmWvAD.exe

PDA\CaWin.dll

PDA\pcmToCsv.enu

PDA\pcmToCsv.exe

PDA\LOCALE\8859-1.xlt

PDA\LOCALE\calocmap.txt

PDA\LOCALE\cp1252.xlt

PDA\LOCALE\euc_gb-2312.xlt

PDA\LOCALE\euc_jis-0208.xlt



PDA\LOCALE\ms_950.xlt

PDA\LOCALE\ms_gbk-936.xlt

PDA\LOCALE\ms_shift-jis.xlt

PDA\LOCALE\uc_shift-jis.xlt

scripts\Hostname-Change-Utility\build.xml

view\webapps\usm\explorer\billing\acctinfosubscriptionlist2.xsl

view\webapps\usm\explorer\billing\billcatbuildincluderp.xsl

view\webapps\usm\explorer\billing\billrateitemforms.xsl

view\webapps\usm\explorer\billing\billrpbuilddef.xsl

view\webapps\usm\explorer\request\catalogbrowse.xsl

view\webapps\usm\explorer\request\cataloggetchildren.xsl

view\webapps\usm\explorer\request\catalogitemdetails.xsl

view\webapps\usm\explorer\request\catalogitemrequests.xsl

view\webapps\usm\explorer\request\catalogpastitems.xsl

view\webapps\usm\explorer\request\catalogpendingaction.xsl

view\webapps\usm\explorer\request\catalogpendingitems.xsl

view\webapps\usm\explorer\request\catalogrequestsearch.xsl

view\webapps\usm\explorer\request\catalogsearch.xsl

view\webapps\usm\explorer\request\requestaddedit.xsl

view\webapps\usm\explorer\request\requestgetform.xsl

view\webapps\usm\explorer\request\requestinfoshared.xsl

view\webapps\usm\explorer\request\requestsemail.xsl

view\webapps\usm\explorer\request\requestslist.xsl

view\webapps\usm\explorer\scripts\util.js

view\webapps\usm\locale\icusen\billing

view\webapps\usm\locale\icusen\sharedxml.xml

view\webapps\usm\locale\icusen\billing\billcatbuildincluderp.xml

view\webapps\usm\uslm\reportgroup\scheduledJobs.jsp

view\webapps\usm\WEB-INF\lib\uslm.jar


bin\smm.exe

bin\smmReporter.exe



lib\sd.jar

lib\smm\agents\appagent\http.tbc

lib\smm\agents\appagent\https.tbc

lib\smm\db\smmdbi.tbc



lib\smm\web\http_post.tbc

view\webapps\usm\explorer\ctrlversions.xml

view\webapps\usm\explorer\notesadd.xsl

view\webapps\usm\explorer\printcontrolversion.xsl

view\webapps\usm\explorer\ruleaction.xsl

view\webapps\usm\explorer\ruleactionedit.xsl

view\webapps\usm\explorer\ruleedit.xsl

view\webapps\usm\explorer\billing\billcatbuildincluderp.xsl

view\webapps\usm\explorer\billing\billrateitemforms.xsl

view\webapps\usm\explorer\reports\reportscustomlayoutedit.xsl

view\webapps\usm\explorer\reports\reportsgenericdataviewdisplay.xsl

view\webapps\usm\explorer\reports\reportsgenericgetvariables_layoutmode.xsl

view\webapps\usm\explorer\request\catalogcheckout.xsl

view\webapps\usm\explorer\request\catalogitemdetails.xsl


view\webapps\usm\explorer\request\requestdocuments.xsl

view\webapps\usm\explorer\request\requestform.xsl

view\webapps\usm\explorer\request\requestgetform.xsl

view\webapps\usm\explorer\request\xmlform2xhtml.xsl

view\webapps\usm\explorer\scripts\dashboard.cab

view\webapps\usm\explorer\scripts\print.cab

view\webapps\usm\explorer\workflow\wfide.xsl

view\webapps\usm\locale\iccnzh\billing\billrateitemforms.xml

view\webapps\usm\locale\iccnzh\request\catalogcheckout.xml

view\webapps\usm\locale\iccnzh\request\catalogrequestsearch.xml

view\webapps\usm\locale\icdede\billing\billrateitemforms.xml

view\webapps\usm\locale\icdede\request\catalogcheckout.xml



view\webapps\usm\locale\icdede\request\catalogrequestsearch.xml

view\webapps\usm\locale\iceses\billing\billrateitemforms.xml

view\webapps\usm\locale\iceses\request\catalogcheckout.xml

view\webapps\usm\locale\iceses\request\catalogrequestsearch.xml

view\webapps\usm\locale\icfrfr\billing\billrateitemforms.xml

view\webapps\usm\locale\icfrfr\request\catalogcheckout.xml

view\webapps\usm\locale\icfrfr\request\catalogrequestsearch.xml

view\webapps\usm\locale\icjpja\billing\billrateitemforms.xml

view\webapps\usm\locale\icjpja\request\catalogcheckout.xml

view\webapps\usm\locale\icjpja\request\catalogrequestsearch.xml

view\webapps\usm\locale\ickrko\billing\billrateitemforms.xml

view\webapps\usm\locale\ickrko\request\catalogcheckout.xml

view\webapps\usm\locale\ickrko\request\catalogrequestsearch.xml

view\webapps\usm\locale\icusen\billing\billrateitemforms.xml

view\webapps\usm\locale\icusen\request\catalogcheckout.xml

view\webapps\usm\locale\icusen\request\catalogrequestsearch.xml

view\webapps\usm\uslm\java\importwizard.jar

view\webapps\usm\uslm\metricevent\editMetricEvent.jsp

view\webapps\usm\uslm\servicedesk\addServiceDesk.jsp

view\webapps\usm\uslm\servicedesk\serviceDesks.jsp

view\webapps\usm\uslm\servicedesk\updateServiceDesk.jsp

view\webapps\usm\WEB-INF\server-config.wsdd

view\webapps\usm\WEB-INF\conf\struts-uslm.xml



agents\NSMWVServer\varGet.exe

bin\runReport.exe

bin\slmLoadColl.exe

bin\smm.exe

bin\smmReporter.exe

etc\release.dat

lib\smm\agents\appagent\http.tbc



lib\smm\agents\appagent\https.tbc

lib\smm\agents\mibCollect\snmpMetricEval.tbc

lib\smm\common\common.tbc

lib\smm\db\mdb.tbc

lib\smm\db\metric.tbc

lib\smm\report\report.tbc



lib\smm\soap\report_api.tbc

lib\jdom-1.0.jar

lib\sd.jar

scripts\Hostname-Change-Utility\build.xml

scripts\OPMUtil\OPMUtil.bat

view\webapps\usm\admin\deployservice.jsp

view\webapps\usm\admin\undeployservice.jsp

view\webapps\usm\explorer\docman.xsl

view\webapps\usm\explorer\docmanadddocmodal.xsl

view\webapps\usm\explorer\noteslist.xsl

view\webapps\usm\explorer\showdomains.xsl

view\webapps\usm\explorer\billing\assignedmodels.xsl

view\webapps\usm\explorer\billing\billrpbuilddefmodal.xsl

view\webapps\usm\explorer\reports\reportsgenericdataviewdisplay.xsl

view\webapps\usm\explorer\reports\reportsgenericgetvariables.xsl

view\webapps\usm\explorer\request\catalogcheckout.xsl

view\webapps\usm\explorer\request\cataloggetchildren.xsl

view\webapps\usm\explorer\request\catalogitemrequests.xsl

view\webapps\usm\explorer\request\catalogpastitems.xsl

view\webapps\usm\explorer\request\catalogpendingaction.xsl

view\webapps\usm\explorer\request\catalogpendingitems.xsl


view\webapps\usm\explorer\request\requestaddedit.xsl

view\webapps\usm\explorer\request\requestdocuments.xsl

view\webapps\usm\explorer\request\requestprofile.xsl



view\webapps\usm\explorer\request\requestshared.xsl

view\webapps\usm\explorer\request\requestslist.xsl

view\webapps\usm\locale\icbrpt\sharedxml.xml

view\webapps\usm\locale\icbrpt\billing\billrateitemtext.xml

view\webapps\usm\locale\iccnzh\sharedxml.xml

view\webapps\usm\locale\iccnzh\billing\assignedmodels.xml

view\webapps\usm\locale\iccnzh\billing\billconfig.xml

view\webapps\usm\locale\iccnzh\billing\billrateitemtext.xml

view\webapps\usm\locale\icdede\sharedxml.xml

view\webapps\usm\locale\icdede\billing\assignedmodels.xml

view\webapps\usm\locale\icdede\billing\billconfig.xml

view\webapps\usm\locale\icdede\billing\billrateitemtext.xml

view\webapps\usm\locale\iceses\sharedxml.xml

view\webapps\usm\locale\iceses\billing\assignedmodels.xml

view\webapps\usm\locale\iceses\billing\billconfig.xml

view\webapps\usm\locale\iceses\billing\billrateitemtext.xml

view\webapps\usm\locale\icfrfr\sharedxml.xml

view\webapps\usm\locale\icfrfr\billing\assignedmodels.xml

view\webapps\usm\locale\icfrfr\billing\billconfig.xml

view\webapps\usm\locale\icfrfr\billing\billrateitemtext.xml

view\webapps\usm\locale\icitit\sharedxml.xml

view\webapps\usm\locale\icitit\billing\billrateitemtext.xml

view\webapps\usm\locale\icjpja\sharedxml.xml

view\webapps\usm\locale\icjpja\billing\assignedmodels.xml

view\webapps\usm\locale\icjpja\billing\billconfig.xml

view\webapps\usm\locale\icjpja\billing\billrateitemtext.xml

view\webapps\usm\locale\ickrko\sharedxml.xml

view\webapps\usm\locale\ickrko\billing\assignedmodels.xml

view\webapps\usm\locale\ickrko\billing\billconfig.xml

view\webapps\usm\locale\ickrko\billing\billrateitemtext.xml

view\webapps\usm\locale\icusen\sharedxml.xml

view\webapps\usm\locale\icusen\billing\assignedmodels.xml

view\webapps\usm\locale\icusen\billing\billconfig.xml



view\webapps\usm\locale\icusen\billing\billrateitemtext.xml

view\webapps\usm\uslm\collectionprofile\addCollectionProfile.jsp

view\webapps\usm\uslm\collectionprofile\editCollectionProfile.jsp

view\webapps\usm\uslm\contract\contractComposer.inc

view\webapps\usm\uslm\java\mw.jar

view\webapps\usm\WEB-INF\classes\messages.properties

view\webapps\usm\WEB-INF\classes\messages_de.properties

view\webapps\usm\WEB-INF\classes\messages_en.properties

view\webapps\usm\WEB-INF\classes\messages_es.properties

view\webapps\usm\WEB-INF\classes\messages_fr.properties

view\webapps\usm\WEB-INF\classes\messages_ja.properties

view\webapps\usm\WEB-INF\classes\messages_ko.properties

view\webapps\usm\WEB-INF\classes\messages_zh.properties


Date post:	12-Feb-2018
Category:	Documents
Upload:	dinhthuan
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