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First-class service for high-quality products. Fast. Reliable. Cost-Effective. A PASSION FOR PERFECTION Service Solutions from Pfeiffer Vacuum
First-class service for high-quality products.
Fast. Reliable. Cost-Effective.
A P A S S I O N F O R P E R F E C T I O N
Service Solutions fromPfeiffer Vacuum
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A Passion for Perfection
Long vacuum component service life, coupled with lowdowntimes, are clear expectations that you have of us. Wesatisfy your needs with capable products and outstandingservice.
But service begins much earlier at Pfeiffer Vacuum. Our comprehensive portfolio of training offerings, includingapplications training and practical product training, enablesyou to use optimum know-how in order to prevent thedreaded “worst case scenario.” At the same time, you willlearn from us how to perfect the way you handle vacuumcomponents.
To assure that your systems will satisfy the highest expec -tations throughout their entire lifecycle, products from Pfeiffer Vacuum must always be maintained and repaired by trained professionals using genuine parts and tools.
Pfeiffer Vacuum stands for customer-driven vacuum solutions that feature leading quality and high reliability. We have been living up to this claim for the past 30 years,for example with on-site turbopump bearing changes.
Our professional sales engineers and service techniciansstand ready to provide hands-on support to you worldwide.Pfeiffer Vacuum offers a complete portfolio of service offer-ings, ranging from genuine parts right through to serviceagreements, where the modular service system is matchedprecisely to your needs.
Contact us today for an overview of our service offerings.
On-site service
Service starts already with our extensive portfolio
of training offerings.
Turbopump competitors
Pfeiffer Vacuumturbopump
Your total cost of owner-ship over the course of a product’s service life alsoincludes operating and maintenance expenses.
1. 2. 3. 4. 5. Year
Totalcosts
Cost advantage
3
Fast, competent service worldwideApplications and product training Genuine Pfeiffer Vacuum parts and toolsExtensive on-site service– Start-up of components and systems– Overhaul, maintenance (including bearing changes) or repair– Leak detection & gas analysisMaintenance and repairs at our service locationsExchange productsService agreements that are matched to customer needs
Offerings at a glance
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Service Quality
... true to our Motto: “A Passion for Perfection”.
Quality repairs
Workshop quality
Our service quality guarantee gives you confidence and security.Even years after a product series ceases, we will continue tooffer you quality repairs. This also applies to genuine PfeifferVacuum parts and tools – “Made in Germany“. We provideyou with secure, series-production quality – precisely manu-factured on cutting edge machinery with tested functionalreliability.
Your vacuum components are in perfect hands with us.Therefore, we provide professional repairs using up-to-datemethods such as computer-aided device diagnostics.
Modern workshops and professional know-how stand forperfect service quality.
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Training
Training provides competence and safety.
Preventive maintenance for machines and systems enablesproduction outages to be avoided, on the one hand, and production disruptions to be eliminated immediately and efficiently, on the other. This necessitates qualified, competentpersonnel. Our technical training imparts the knowledge, skills and abilities that are specially required for operating and maintaining vacuum components and systems.
We offer an introductory course which imparts the theoreticaland practical fundamentals of vacuum technology for new-comers to the field. Participation in professional seminars onthe subjects of vacuum generation, leak detection, vacuummeasurement and mass spectrometry offer an efficient oppor -tu nity for familiarization with the subject matter and for regu-larly refreshing special knowledge. In these courses, smallgroups of your employees will utilize practical exercises togain technical knowledge and professional skills and abilities.
In addition to standard seminars, we also offer customer-specific seminars that are custom-tailored to your vacuumtechnology hardware and software configuration. Dependingupon your wishes, the training can be conducted at our Training Center in Asslar, Germany, or in any location you may wish.
Utilize the opportunities that are offered by technical
training to enhance the dependability of your vacuum
equipment and production systems.
Know-how transfer
Individual and flexible
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Maintenance
Downtime when you can afford it.
Regular preventive maintenance, scheduled to fit in with yourspecific operations, safeguards the functional condition of yourequipment and avoids costly downtime.
When professionally maintained with genuine Pfeiffer Vacuumparts and tools, our components offer extremely long servicelife – even under the most punishing operating conditions.Enabling you to drastically cut operating costs.
Please refer to our operating instructions or contact us for therecommended maintenance intervals.
Your advantage for the past 30 years: We have been performing
on-site turbopump bearing changes succesfully.
Maintenance secures
the function
High life-cycle
and minimal cost
of ownership
Genuine Pfeiffer Vacuum Parts and Tools
Each and every component counts when it comes
to ensuring that everything interacts smoothly.
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Quality guarantee
Always up to date
Genuine Pfeiffer Vacuum parts and tools are created whenthe product is developed, are tested in extreme situations,and are therefore perfectly matched to every product. Thisassures accurate fit, function and quality.
Moreover, genuine Pfeiffer Vacuum parts and tools also offer a very special advantage: Every improvement to ourseries products is incorporated in our genuine parts.
That’s why you should use only genuine Pfeiffer Vacuumparts and tools in repairing or maintaining our products.
They assure longer service life and prevent costly consequential damage.
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On-Site Service
Fast solutions performed by our competent service technicians.
From the start-up of new vacuum components and systems, to troubleshooting, maintenance or repair – we offer you a comprehensive vacuum solution – without long waits.
Our service locations afford short travel times and fast support in the event of emergencies.
Moreover, we can also offer you comprehensive on-site service for leak detection and gas analysis – using cutting-edge components from Pfeiffer Vacuum.
Contact us to arrange for an appointment.
Vacuum solutions
on site
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Repair Service
Standard services – worldwide – and never far from you either.
We embrace the same standards throughout the world! Thisis why we have qualified over 50 service locations worldwidein order to satisfy our high quality expectations.
We offer you first-class on-site support that leaves no aspectout of consideration and guarantees perfect service qualitywith genuine Pfeiffer Vacuum parts and tools.
Customer intimacy and competence take top priority at Pfeiffer Vacuum.
Qualified service
network
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Exchange
The fastest solution – At a fair price!
When the need arises, short response times are extremelyimportant. That’s why Pfeiffer Vacuum maintains an exten-sive exchange inventory in order to be able to respondimmediately. We offer you like-new exchange products bothfor maintenance as well as in the event of a defect in yourvacuum component.
Working exchange:
If regular maintenance of the equipment is needed, but timeconstraints or local conditions do not permit this.
Standard exchange:
If the equipment is defective and downtime has to be avoided.
In both cases, what you get are units in top service quality
• Updated • Tested in accordance with new-product criteria
In order to assure fast availability of exchange units for failure-critical systems, we offer you the opportunity of protectingyourself against this eventuality by means of individual serviceagreements. Please do not hesitate to contact us should yoube interested in this kind of agreement.
Short response times
and like-new exchange
products
Individual service
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Service Contacts
Locations – Pfeiffer Vacuum in your vicinity.
Our professionals always stand ready to assist you at ourHeadquarters in Asslar, Germany, and at over 50 service locations throughout the world.
Our experienced service technicians can draw upon supportfrom the experts in the market teams (Analytical Industry,Coating, Industry, Research & Development and Semiconduc-tors) in order to be able to assist with custom applications,too, at any time.
You will find a complete overview of our worldwide servicelocations under “Service > Worldwide Service Contact“ onthe internet: www.pfeiffer-vacuum.com
A P A S S I O N F O R P E R F E C T I O N
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Pfeiffer Vacuum stands for innovative and custom vacuum solutions worldwide, for German engineering art,competent advice and reliable service.
Ever since the invention of the turbopump, we’ve been setting standards in our industry and this claim to leadership will continue to drive us in the future.
Leading. Dependable.
Customer Friendly.
Germany (Headquarters)
Pfeiffer Vacuum GmbHPhone: +49 (0) 6441 [email protected]
Austria
Pfeiffer Vacuum Austria GmbHPhone: +43 1 894 17 [email protected]
Benelux
Pfeiffer Vacuum GmbHSales & Service BeneluxPhone: [email protected]
China
Pfeiffer Vacuum (Shanghai) Co., Ltd.Phone: +86 21 3393 [email protected]
Are you looking for a
perfect vacuum solution?
Please contact us:
France
Pfeiffer Vacuum France SASPhone: +33 169 30 92 [email protected]
India
Pfeiffer Vacuum India Ltd.Phone: +91 40 2775 [email protected]
Italy
Pfeiffer Vacuum Italia S.p.A.Phone: +39 02 93 99 05 [email protected]
Korea
Pfeiffer Vacuum Korea Ltd.Phone: +82 31 266 [email protected]
Russia
OOO Pfeiffer Vacuum RusPhone: +7 495 411 [email protected]
Sweden
Pfeiffer Vacuum Scandinavia ABPhone: +46 8 590 748 [email protected]
Switzerland
Pfeiffer Vacuum (Schweiz) AGPhone: +41 44 444 22 [email protected]
United Kingdom
Pfeiffer Vacuum Ltd.Phone: +44 1908 [email protected]
USA
Pfeiffer Vacuum Inc.Phone: +1 603 578 [email protected]
www.pfeiffer-vacuum.com
