I N T R O D U C T I O N
FOUNDERS SERVICE STACK
MUKUL KANT SHARMA VIPIN KUMAR
Wipro TechnologiesFinansbank Barclays Capital Barclays Capital
A B O U T U S
FIGURES WE ARE PROUD OF SERVICE NOW IMPLEMENTATION LANDSCAPE
OUR PRESENCE
I N D I A BENGALURU KOCHI MUMBAI PUNE
ITSM ITOM ITBM ITAM SEC OPS DEVOPS GRC HRSD CSM FSMFINANCIAL SERVICES
OPSPLATFORM
G L O B A L AMSTERDAM DENMARK4.83
100+
IT CONSULTING MEDIA GLOBAL FINANCIAL &
INVESTMENT INSTITUTE
BFSI AUTOENERGY AUTOMATION COINSURANCE
ACCOUNTING FIRMAI SOLUTION CLOUD & MANAGED SERVICES
NUTRITION POWER TECHNOLOGY FMCGENGINEERING AND MANUFACTURING
POWER
TELECOMWELFARE &
DEVELOPMENTHR CONSULTING MARKET RESEARCHLEGAL
A B O U T U S
VARIOUS INDUSTRIES SERVED
CERTIFIED BY SERVICENOW
O U R S O L U T I O N S O N N O W S T O R E
Sales, Services, Technology, Service Provider Partnership with SN
INSTANCE DOCTORGetting your instance in the pink of its health
SMARTDOCSAutomate Business Critical PDF Documents to Save Dollars
ASSET MANAGEMENT ON THE MOVEOrganize, Track and Maintain your assets
YAMER INTEGRATIONBroadcasting ServiceNow info on the tool you prefer!
TWITTER- INCIDENT MANAGEMENT INTERFACETwitter Channel for ServiceNow
SOLUTIONS
Capability :1. UI/UX Expertise
Store apps- built on SaaS platform:1. Twitter Integration2. Yammer Integration3. AMOM (Asset Management on the Move)4. SmartDocs5. Instance Doctor
Utilities:1. Instance Sync2. Catalog Excel Automation
Solutions outside ServiceNow store1. GDPR Xcelarator2. Cloud Integration Framework3. Smart City & IoT 4. Trade Settlement Engine5. Supplier Invoice Portal6. Vendor Obligation Management
SMART SOLUTIONSDESIGNED FOR YOU
DIGITAL TRANSFORMATION
UI/UX ExpertiseOur widgets are crafted with a simple design thought process to “Simplify Work”. A strong UI / UX capability at ServiceStack helps us address the customers need in a way that doesn’t distracts them away from solution and they get what they are looking for in not more than few clicks or first search.
Integration with Social MediaIntegration with Twitter, Yammer and MS Teams offers our clients to have omni -channels to request / search and demand without any installation and multiple logins to portals.
Self Service ModelAt ServiceStack we advocate a Self-Service model instead of raising a Service Request, our expertise on Office365 and Automation helps to automate mundane requests for end users.
Customer ExperienceDelivering the right message to the right person at the right time brings a seamless multi-channel experience and a delighted customer which is similar toordering a product from Amazon or finishing a trip on UBER.
“We engaged with Service Stack Technologies to develop the portal for our flagship product. The Service Stack team did an excellent job by providing various UX design options, ServiceNow widgets and helped us solve some very complicated integration challenges.The delivery deadlines were very stringent, and their team put in extra hours to meet them. The end-product came out very well and helped us increase our market share”
Senior Director, ISG
UI/UX CAPABILITY
“We engaged with Service Stack Technologies to develop the portal for our flagship product. The Service Stack team did an excellent job by providing various UX design options, ServiceNow widgets and helped us solve some very complicated integration challenges.The delivery deadlines were very stringent, and their team put in extra hours to meet them. The end-product came out very well and helped us increase our market share”
Senior Director, ISG
SHARED SERVICE SETUP
• We build a custom Shared HR Solution on a Low Code Platform. The application covered the complex Business Process of HR Shared services.
• Document Automation is a key part in Shared Service world, and we did it via our custom solutions in the area.
• As a learning we created our Shared Services Framework and the IPs and Utilities with us allow us to cater similar customer on any Low code platform.
• This is a classic case study for a Large OEM who is a market leader as per Gartner Magic Quadrant.
• Integration with Social Media, IVR. We have integrated with Amazon Connect
“Service Stack Technologies has been consistently delivering great quality work within stringent timelines. They functioned as a part of our team, gave us innovative and creative solutions and the right answers to our problems. They helped Improve our service quality and employee experience. Their approach of thinking out-of-the-box brings on the table the best possible solutions. They are the right digital transformation partners to solve all your business problems.”
Global Head, Multinational HR Shared Services Company
Customized HR Solution for a Global Visa Company
SMARTDOCS
AUTOMATE BUSINESS CRITICAL PDF DOCUMENTS TO
SAVE DOLLARS
• Pdf document automation to eliminate human intervention• Generate documents in bulk and the power to handle your business-
critical documents better• Reduce Cost and avoid manual processes• Works on any global pdf template• Reduces processing and delivery time from weeks to days to hours
BENEFITS
“Service Stack Technologies has been consistently delivering great quality work within stringent timelines. They functioned as a part of our team, gave us innovative and creative solutions and the right answers to our problems. They helped Improve our service quality and employee experience. Their approach of thinking out-of-the-box brings on the table the best possible solutions. They are the right digital transformation partners to solve all your business problems.”
Global Head, Multinational HR Shared Services Company
ASSET MANAGEMENT ON THE MOVEORGANISE, TRACK, MAINTAIN YOUR ASSETS & DO COST ANALYSIS – ALL IN ONE SCREEN WITH A SIMPLE TOUCH ON THE PORTAL AND PHONE
• Greater visibility into Stockrooms & financials
• Beautiful dashboards to keep you updated
• Check asset health in real-time and streamline global
operations
• Just-in-time access to assets
• Seamless integration with Service Management
• Built on Assets Management platform of ServiceNow
SUPPLIER INVOICE PORTAL
JOURNEY TOWARDS PROCURE TO PAY USING
SERVICENOW
INVOICE VOLUME HANDLED - 81,42,991
VENDORS ONBOARDED - 3,700+
NO. OF HOURS SAVED - COUNTLESS
Applies to all Industries
Cuts Cost – Saves Time – Truly digital – Full visibility – Better collaboration
YAMMER INTEGRATION
WHEN EFFECTIVE AND TIMELY INFORMATION BROADCAST
IS MISSION CRITICAL TO BUSINESS CONTINUITY
• Smoothening enterprise communication with faster information broadcasting
• Timely notifications• Easy on the pocket• Bi-directional integration• Flexible interaction with ServiceNow• Configure commands you like• Notify tickets to those not on ServiceNow• Seamless conversation and integration
BENEFITS
INSTANCE DOCTOR
• Keeping New installations & ongoing ServiceNow customers in best of Instance Health• Checks Update Sets Compliance on 6 different parameters• Acts as a floodgate & quality control when embedded with the process
INSTANCE SYNC
BENEFITS• Speed goes up and complexity and cost goes down by 60%• Light and Easy to use and configure• Secure- no intermediate system used for data sync – directly instance to instance
Use Cases• Syncing data between Vendor instance and Customer Instance• Syncing data between internal instances where data is massaged before putting on Production - avoid Excel download and uploads,
avoids heavy XML’s and makes it on demand sync• Synchronizing data between internal instances to perform UAT’s on latest data• Removing dependency on Developers for syncing or huge cloning exercises.
JUST-IN-TIME or LATER
Sync it as you please
AIOPS & AUTOMATION
• The Cloud Integration Framework helps our clients in Cloud Management and Cloud Automation.
• Over the years we have built our IP’s and applications which can be embedded in any Low Code Platform and customer can achieve Cloud Management and Automation.
PERSON DAYS SAVED 300
DOLLARS SAVED $100,000
SEAMLESSLY INTEGRATE ANY CLOUD PLATFORM
ENTERPRISE PLATFORM
As per Gartner, By 2023, 40% of DevOps teams will augment application and infrastructure monitoring tools with artificial intelligence for IT operations (AIOps) platform capabilities.
AIOPS & AUTOMATION
BFSI FRAMEWORKBanking and Financial sector in India -US$ 1.90 trillion by FY20
• Financial Services is one of the Industry segments where the Business Runs on IT. Most of the applications are running on legacy Java, .NET and custom build software like Adobe Flex, HTML / JavaScript, ExtJS etc.
• Managing the application, infrastructure and underlying software and OS was a great challenge for the Banks, ServiceStack helped the bank to move their core Middle Office operation of Trading to a Low Code Platform.
• There were Functional, Regulatory and Technical challenges which were meet and we have no build a BFSI Framework at our side to ensure we reuse the learning in all the key areas to help similar BFSI migrations towards Low Code Platform.
ETL
✓ Experience in building applications using legacy or custom build software
✓ Hands on Experience on Managing Application & Infrastructure in Trading Operations
✓ Technical Expertise in Functional, Regulatory and Technical understanding in the BFSI Domain.
✓ Expertise in building Low Code Platform for BFSI migrations
USE CASE
ITSM- ACCELERATED IMPLEMENTATION IN 21 DAYS
GRC – HANDLING ETHICS AND COMPLIANCES OF A MNC – 10+ COUNTRIES & 10+ RISK STATEMENTS
CSM – MAKING MONEY BY PROVIDING HR SHARED SERVICES
HT TPS://WWW.SERVICESTACK. IO/CASE_STUDY/ACCELERATED -IMPLEMENTATION-IN-21-DAYS/
HT TPS://WWW.SERVICESTACK. IO/CASE_STUDY/ITOM/
ITOM – CBDM
HT TPS://WWW.SERVICESTACK. IO/CASE_STUDY/CSM/
HT TPS://WWW.SERVICESTACK. IO/CASE_STUDY/GRC/
WHY SERVICE STACK
OUR USPSTRONG PROCESS & PLATFORM
KNOW HOW
TOPMOST DEVELOPMENT MATURITY PROFILE
COVERING ENTIRE PLATFORM OF SERVICENOW IN SERVICES
15+ COMPLEMENTING SOLUTIONS ON NOW PLATFORM
VARIOUS USE CASE STUDIES FOR THE WORLD
WE ARE DRIVING DIGITAL TRANSFORMATION FOR MANY COMPANIES RIGHT NOW
WE HAVE EXTENSIVE KNOWLEDGE OF WORKING IN FINANCIAL SECTOR & MANUFACTURING DOMAINS
C O R E E S S E N T I A L S
Unique blend of Consulting, Innovation and Technology strength means we are a true Technology Partner in India with deep SME
TECHNOLOGY CONSULTANT
Among the few ServiceNow partners to have covered the entire product suites including scoped applications
SERVICENOW EXPERTS
Extensive real-world experience from Barclays Capital, Credit Suisse, BNY Mellon and Nomura makes us relevant when engaging with FS clients
FINANCIAL SERVICES EXPERIENCE
With our unique best practices, we have enabled many firms globally to continue to evolve as the work of IT changes around us and allow the organisation to grow and flex without any re-engineering
BEST PRACTICES
Designed and delivered 3 of the top 10 largest implementations of ServiceNow
IMPLEMENTATION PRO
We work with clients to optimise their processes, tools and target operating models, to leverage our best practices in the most optimal, cost effective and expedient ways
COST EFFECTIVE PARTNER
OUR KEY CAPABILITIES
C O R E E S S E N T I A L S
We actively look for opportunities in IT and businesses to maximise the usage of the platform beyond traditional ITSM with our process know how across enterprise service management.
ESM PROCESS EXPERTS
Importantly, we endeavour to transact knowledge and skills to partner organisation and provide long term sustainability to continue to remain.
CAPABILITY ASSURERS
Cost versus quality is a key consideration – quality is considered a greater importance and that is where we pride ourselves
QUALITY ALWAYS
Financial services is our sweet spot – from a sales perspective once we get in, we often win
SWEET SPOT- FINANCIAL SERVICES
OUR KEY CAPABILITIES
Clients using ServiceNow or the likes for IT,
Finance, Employee Experience and key
strategic business functions.
BRIEF
Service Stack DevOps model helped us overcome these challenges and achieve
client success
SOLUTION OFFERED
CHALLENGES FACED
• Their resources were limited and expensive• Lack of consistent quality• Coordination issues between the teams• Communication & skills gap • Integrity & honesty issues• Lack of leadership
OUR SUCCESS STORY AS A CONSULTING PARTNER
We have a tight knit team of Experienced architects and consultants who offer
complete synergy throughout the project lifecycle
Our deep enterprise understanding, and innovation helps us to handle complex
projects seamlessly
Automation is the mantra; we avoid manual activity, use various tools & utilities
to drive process improvements and reduce operational friction
We replaced their Multiple vendors and became their One Stop Solution for:
• Consulting
• Development
• Health
• Support
END-RESULT
I have observed the quality, effectiveness and customer value orientation from Service Stack Technologies during their work as lead architects on the implementation of a ServiceNow platform. I experienced how deep technical knowledge topped with a customer focused approach made a big difference. I give Service Stack Technologies my very best recommendations.-Director, Global Consulting Firm
We engaged with Service Stack Technologies to develop the portal for our flagship product. The Service Stack team did an excellent job by providing various UX design options, ServiceNow widgets and helped us solve some very complicated integration challenges. The delivery deadlines were very stringent, and their team put in extra hours to meet them. The end-product came out very well and helped us increase our market share.-Senior Director, Global Research and Advisory Company
Service Stack Technologies has a deep experience underpinned by dedicated professionalism – I cannot overemphasize on how much value the team can bring in, and I recommend them highly.-Director, Global Consulting Firm
We have been working with our trusted partner Service Stack for several years and they have proved time and again that they are very capable of helping us develop and expand the use of our ServiceNow practice. Service Stack Technologies is handling our enhancements, projects (which includes Service Portal, Finance, Facility and Legal modules and several custom solutions) and recently did a Zero-Defect version upgrade. On more than one occasion they have done more than expected.-ServiceNow Practice Head, Leading Energy Giant
TALK OF THE TOWN…
www.servicestack.io [email protected] +91 020-66279647
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