Knowledge Driven ServicesKnowledge Driven Services

Services Partner Program

Services Partner Program

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Services Partner ProgramServices Partner Program

• NCR’s program options for channel partners are designed to be flexible, comprehensive, and profitable

• Service Sales Partners are key to NCR’s success – they are committed!

• NCR sales support through NCR@YourService™ website, service sales certification, and an established program team

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Services Partner Program - BenefitsServices Partner Program - Benefits

• Add services revenue stream to your business with little or no incremental selling expense

• Helps you grow wallet share within your existing customer base by expanding your service offerings

• You will strengthen your customer relationships by serving as a single source provider

• These programs leverage your existing salesforce

• You can achieve Service Sales Certification at minimal cost

• You are teaming with an industry leader for world class and global service coverage

• You are encouraged to enroll in multiple Service Sales Partner options for maximum profit potential

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Service Sales Partners – 3 OptionsService Sales Partners – 3 Options

• Lead Referral – Bring a services lead to NCR and NCR will pursue directly with your customer

• Contract Referral – Sell NCR Service and provide executed customer order to NCR

• Shared Service – Sell your branded services to your customer and subcontract NCR to team with you in the service delivery

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Lead Referral Partner:Generating revenue quickly & easilyLead Referral Partner:Generating revenue quickly & easily

• Provides an easy avenue for you to offer complete/expanded solutions to your customers

• Your involvement is as easy as providing a qualified services lead to NCR

• NCR sells the service

• Your customers benefit from a total solution

• Your benefit is both financial rewards and a stronger customer relationship

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Lead Referral Process: SimplicityLead Referral Process: Simplicity

• Execute the NCR Partner Program Master Agreement and the Lead Referral Exhibit

• Provide NCR’s services capabilities training to select salespersons within your company

• Tell your customers about your partnership with NCR and the additional service capabilities

• Qualify your lead and email the completed lead form to the NCR Program Team

• NCR sells the service, secures contract signature & pays you right away!

• $50 commission payment for each qualified lead• 5% commission for sales in excess of $1000

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Contract Referral Process: SimplicityContract Referral Process: Simplicity

• Execute the NCR Partner Program Master Agreement and the Contract Referral Exhibit

• Certify select salespeople within your company via the NCR service certification program

• Tell your customers about your partnership with NCR and the additional service capabilities

• You submit an electronic request for quote to the NCR Program Team

• Obtain a customer-signed service order• NCR will pay you quickly!• 10% commission for term of the contract• 7% ongoing commission for renewals

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Contract Referral Partner: Sell NCR Services for increased marginsContract Referral Partner: Sell NCR Services for increased margins

• Allows you to offer a complete solution to your customers

• You can leverage your existing salesforce

• Promote NCR hardware, software and value-added services

• Your customers will benefit from a total solution

• Your customers will benefit from NCR worldclass service

• You will benefit by being compensated for all NCR services sold

• You will benefit by a stronger customer relationship

• You will have access to the NCR@YourService™ website

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Shared Service PartnerKeep a piece of the action & revenueShared Service PartnerKeep a piece of the action & revenue

• Allows you to offer your customers a total solution

• You can leverage your existing salesforce

• Promote NCR hardware, software and value-added services

• Team with NCR in the service delivery by subcontracting services to NCR

• You participate in the service delivery process via Help Desk operations and billing administration

• Your customers will benefit from a total solution

• Your customers will benefit from NCR worldclass service

• You will benefit by being compensated for your sales and service delivery participation

• You will benefit by a stronger customer relationship

• You will have access to the NCR@YourService™ website

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Shared Service PartnerTwo Participation OptionsShared Service PartnerTwo Participation Options

• Help Desk & Centralized Billing

– You take the first call from the end-user and perform resolution functions

– You handle all billing and A/R of your customers

– You earn a preferred volume discount of 10-21%

• Centralized Billing only

– You handle all billing and A/R of your customers

– You earn a 5% billing discount

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Shared Service Partner Process: SimplicityShared Service Partner Process: Simplicity

• Execute the NCR Partner Program Master Agreement and the Shared Service Exhibit

• Provide NCR’s services capabilities training to select salespersons within your company

• Tell your customers about your partnership with NCR and the additional service capabilities

• Execute agreements with your customers

• Submit the agreements electronically to the NCR Program team• NCR will bill you at the eligible discounted rates

• Retain your customer relationship and desired level of service delivery involvement

• Retain established volume for new NCR hardware sales

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Shared Service Partner: Preferred PricingShared Service Partner: Preferred Pricing

Maintenance Volume Discount

NCR Third Party

$0 - 49,999 10 % 10%

$50,000 - 74,999 13% 13%

$75,000 – 149,999 17% 13%

$150,000 - 249,999 21% 17%

$250,000 and Over 21% 21 %

NCR Confidential Knowledge Driven ServicesKnowledge Driven Services

NCR Services Partner Program:Enrollment Process

Contact the NCR Services Partner Program Team

1-800-865-8596

NCR Confidential Knowledge Driven ServicesKnowledge Driven Services

NCR Services Partner Program

•Grow your business by turning hardware sales into additional revenue opportunities

Lead Referral Partner

Contract Referral Partner

Shared Service Partner

•Enroll in one or all of the above Service Sales Partner options for maximum business growth

•Team with an Industry Leader and leverage NCR’s service capabilities to provide your customers a total solution