Serving with Heart and Show

7/30/2019 Serving with Heart and Show

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Chee Seng, Leow,017 308 4863

[email protected] Bringing you from Perimeter to Centre 1
mailto:[email protected]://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=GUUK2IUgx8lQdM&tbnid=EHov3uVsZiq94M:&ved=0CAUQjRw&url=http://wallpoper.com/wallpaper/hands-making-a-heart-in-the-sunset-450550&ei=poN6UdXRKoWJrAeWs4HgBw&psig=AFQjCNHRmeW5ff1etd0ibX5nnxQmJhnHiA&ust=1367069979901218mailto:[email protected]


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Background of the Speaker

Background OrganisationCertified Professional Trainer PSMB

Certified International MicroExpression Association Trainer IMEXA (Registration No: CHE-UK 1203)Panel Editor of Body Language Journal(www.bljournal.us)

Body Language Journal, US

Panel EditorISSN 2319-6203 SRM-IMT Journal of Business andManagement Research Asian Productivity Organization APO, Japan

Research Fellow Human Behaviour Academy, UK

Health Expert Panel OH! Health

Honorary Treasurer Institute of Marketing Malaysia

Consultant Fellow Putra Business School

Adjunct Professor HELP University

Founder SR-Asia 2


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Bringing you from Perimeter to Centre 3


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http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=qZDA2qBgy10DdM&tbnid=7aHGI-_WoMFllM:&ved=0CAUQjRw&url=http://www.prosperityequation.com/personal-development-topics/building-renewing-self-identity&ei=K4R6UZ_1PMPqrQf_-YHIAg&psig=AFQjCNHxqh2egwTVWDUcaYk8aROBbTHUdg&ust=1367070056032350


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We Lost Ourselves due to.

AssumptionPerception

EgoFollowerSenses

Superiority SubjectiveSelf-Deception



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Bringing you from Perimeter to Centre6


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Western HEARTS ..

Heart is not only the pumping organs .

The role of the heart is to pump oxygen-rich blood to

every living cell in the body (Mayo Clinic, 2012).



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Eastern Heart

HEART is the .. Seed of consciousnessSeed of compassionSeed of determination

Seed of contemperationSeed of mindfulness



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Gift within UsPhysical sense perception

Aristotle's Theory of Perception when an animal

perceives an object, the sense organ (in the case of visualperception, the eye) takes on or actually becomes like the

form of the object it is perceiving.

Problem of Mental Images

Problem of consciousness and other minds



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Gift within UsMinds eye

the human ability for visualization , i.e., for the

experiencing of visual mental imagery ; in other words,

one's ability to see" things with the mind.

Daniel Dennet (cognitive psychologist) critiqued on theconcept with content and consciousness .



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EmployeesFundamental of the Company

Human Behaviour Academy Ltd 13


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We Are using OLDPARADOX to govern the

FUTURE BUSINESS


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Bringing you from Perimeter to Cen tre 15
http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=ESOHqWynbqKVjM&tbnid=fj-7SVST1PREEM:&ved=0CAUQjRw&url=http://simple-shida.blogspot.com/2010/12/to-be-good-employee.html&ei=CYV6UcOxAc_QrQftiIEQ&psig=AFQjCNEozq6yHpAIxfLow37Gm1L9Ykad8Q&ust=1367070337641159http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=ESOHqWynbqKVjM&tbnid=fj-7SVST1PREEM:&ved=0CAUQjRw&url=http://simple-shida.blogspot.com/2010/12/to-be-good-employee.html&ei=CYV6UcOxAc_QrQftiIEQ&psig=AFQjCNEozq6yHpAIxfLow37Gm1L9Ykad8Q&ust=1367070337641159


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http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=-3KybWr1XEJ-qM&tbnid=4sXmQKHSD96riM:&ved=0CAUQjRw&url=http://blog.mapconsulting.com/?p=618&ei=jIV6UbHQHIPxrQfI9oHIBg&psig=AFQjCNEozq6yHpAIxfLow37Gm1L9Ykad8Q&ust=1367070337641159http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=SQTtlqnEV2pbPM&tbnid=2sv492bORVMAoM:&ved=0CAUQjRw&url=http://www.drcutler.com/stress/higher-job-involvement-linked-to-more-stress-800364486/&ei=2IV6Uf0vgbKsB-jsgYAE&psig=AFQjCNHaKmNd5js_WKKx3hfoi5purRSA9A&ust=1367070548350253


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JOB INVOLVEMENT

It is the degree to which employees immersethemselves in their jobs , invest time and energy inthem and consider work as central part of their overalllives.Such employees tend to be high performers andseldom tardy and get absent .

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=SQTtlqnEV2pbPM&tbnid=2sv492bORVMAoM:&ved=0CAUQjRw&url=http://www.drcutler.com/stress/higher-job-involvement-linked-to-more-stress-800364486/&ei=2IV6Uf0vgbKsB-jsgYAE&psig=AFQjCNHaKmNd5js_WKKx3hfoi5purRSA9A&ust=1367070548350253


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ORGANIZATIONAL COMMITMENT

It is an attitude about employees commitment to theorganization

It is the process by which an employee identify withthe organization and want to maintain membership with the organizationFeeling of self-belonging .

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=rGxP6li5ScDz_M&tbnid=rPjEqkkXovWCsM:&ved=0CAUQjRw&url=http://www.mrmarriagesaver.com/you-are-ready-for-a-commitment-is-he.html&ei=_4V6UZfgE83rrQeM_ICQDg&psig=AFQjCNH2FUW1Zf4HOQ7eU5vwWTT2CWBR-w&ust=1367070586436741


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Attitudes Valued by Employers

Attitudes sought by employersSelf-motivation

Openness to changeTeam spiritHealth consciousness Appreciation of coworker diversity

Honesty

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=GgGmXQHRXAnghM&tbnid=PTUbLwg4b1pAeM:&ved=0CAUQjRw&url=http://hitthenailonthetop.wordpress.com/2012/06/11/hire-for-attitudes-train-for-skills/&ei=5oZ6Ud2yNYS8rAem5YG4CA&psig=AFQjCNFypU3x4Mgp1IQAQIFjsv7JO45kGA&ust=1367070790434752


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Total Person InsightWe dont need more money , we dont need greater success or fame , we dont need the perfect body or eventhe perfect mate right now, at this very moment, wehave a mind , which is all the basic equipment we need to achieve complete happiness.

His Holiness the Dalai Lama and Howard C. CutlerCoauthors, The Art of Happiness



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Do you need a change?

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=CXS7Ej2ijiEA5M&tbnid=iVrUVQWzA1da6M:&ved=0CAUQjRw&url=http://herd.typepad.com/herd_the_hidden_truth_abo/2009/08/behavior-change-models-suggestions.html&ei=P4d6UfuCCNDjrAeS5oD4CA&psig=AFQjCNH9X-wRaP-45wsFuvuv-8tUIHvOfQ&ust=1367070904696672


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Changing Your Attitudes Attitudes are hard to changeKnowing how to change attitudes in yourself andothers can be essential to effective interpersonalrelations

Steps:1. Be aware of your attitudes

2. Do not harbor negative thoughts3. Keep an open mind
http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=_mRp6ApiHnaCmM&tbnid=pEBuoTIfQD25wM:&ved=0CAUQjRw&url=http://lifeoneandequal.blogspot.com/2013/02/why-is-so-difficult-to-change.html&ei=cod6UZDPB4_RrQf4vIDgCw&psig=AFQjCNEMv2T50NJ8aeESiYt5LukOMk3TXg&ust=1367070954830992


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Changing Your Own Attitude Attitudes that help achieve positive results:

Choose happiness

Embrace optimism Think for yourself Keep an open mind

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=L-Iwt3cbZgAPTM&tbnid=oyD5MYOr-m0i1M:&ved=0CAUQjRw&url=http://www.selfishprogramming.com/2009/07/19/choose-your-attitude/&ei=YIp6Ue-DAoTsrAfFzoGICQ&psig=AFQjCNHf9nmQbi68PF8gLUjk8lcus6z2uQ&ust=1367071706962246http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=4j-VtNOjkqs3gM&tbnid=UdkGlWMIEBYlUM:&ved=0CAUQjRw&url=http://artofmi3.blogspot.com/2013/04/happiness.html&ei=jY16UePUEo7_rAf-94DoBQ&psig=AFQjCNFCra_7Ghpy5WqO_vndwnRtMlSe_w&ust=1367072514063020


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Choose HappinessHappiness is the state of mind that permits us tolive life enthusiastically

Happy people Unhappy peoplemore sociable self-focusedflexible socially withdrawncreative antagonistic

Energy builder and key to overcoming adversity and reaching goals

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=4j-VtNOjkqs3gM&tbnid=UdkGlWMIEBYlUM:&ved=0CAUQjRw&url=http://artofmi3.blogspot.com/2013/04/happiness.html&ei=jY16UePUEo7_rAf-94DoBQ&psig=AFQjCNFCra_7Ghpy5WqO_vndwnRtMlSe_w&ust=1367072514063020


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How is the volume ?

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=r30RlogrM8YEBM&tbnid=AWFJ_cD5e_fykM:&ved=0CAUQjRw&url=http://www.idealbodiesonline.com/blog/category/weight-loss/&ei=RI56Ub7KJ4H3rQefyYHYDQ&psig=AFQjCNFMfjZWB2iuU-FtRW4MZpOGE3uCkA&ust=1367072701933581http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=r30RlogrM8YEBM&tbnid=AWFJ_cD5e_fykM:&ved=0CAUQjRw&url=http://www.idealbodiesonline.com/blog/category/weight-loss/&ei=RI56Ub7KJ4H3rQefyYHYDQ&psig=AFQjCNFMfjZWB2iuU-FtRW4MZpOGE3uCkA&ust=1367072701933581


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Embrace Optimism( )Optimistic thoughts give rise to good moods, whichhelp develop positive attitudesOptimists are more likely to bounce back after adisappointmentFocus on success rather than failure

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=9v27RofmNUH-HM&tbnid=rlhvaV8O2UVGeM:&ved=0CAUQjRw&url=http://chrisglass.com/album/2012/01/18/be-optimistic/&ei=t456UYCQKYS8rAem5YG4CA&psig=AFQjCNGrqzenN_IikaPM8xaEkm9UFuz3EA&ust=1367072790147836


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Think for Yourself Need for acceptance by group can lead to groupthink

Two groups in the workplace

Personal relationshipsProfessional relationship

Overlap can causeconfusionEvaluate situations basedon your values!

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=eU7LUVIElm53dM&tbnid=TpwOUkeU_QD7WM:&ved=0CAUQjRw&url=http://lifeprint.com/asl101/pages-signs/t/think.htm&ei=-o56UfDyIcTXrQfk74G4Aw&psig=AFQjCNEF5TcQvI7eJPjqbTZKB00DYuTZOQ&ust=1367072884633792


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Keep an Open MindOur attitudes may persist in theface of overwhelming evidenceto the contrary Learn to consider other pointsof view and gently question yourbeliefs

Expose yourself to experiences and information beyond what you have been socialized tobelieve

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=0ifmfQynC_syBM&tbnid=qQnQ5cG_RpX_xM:&ved=0CAUQjRw&url=http://www.radiohannibal.com/av_adviser/2012/11/when-it-comes-to-a-home-theater-have-an-open-mind.html&ei=rY96UaEwhP-sB46tgZAC&psig=AFQjCNEkdjZU8DCE70IZk8ezIC9JRGlIOQ&ust=1367073063122970


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Organizational EffortsOrganizations realize employees attitudesand performance cannot be separated.Salaries and benefits traditional rewards

Today, workers wantRespect - Interesting work - Recognition - Skill development -

Workers expect competitive pay

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=P57-ImP09RVWXM&tbnid=HsVUwHHdhdi_AM:&ved=0CAUQjRw&url=http://cis.edu.vn/en-us/shownews.aspx?id=786&ei=2I96Uf3wEYGErQeTvYDIBQ&psig=AFQjCNHqDUjcCUMpqBsbZtoCBQLLBHoNsg&ust=1367073108961043


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Transform Yourselves to be Ideal

Employees

Dependability

Honesty & Integrity Positive, Proactive Attitude Willing to Work

Uses Down Time Productively



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Dependability Always Follows DirectionsConsistently Accurate Works Independently Gets Along with peers, management, and clientsGood Grooming and Hygiene Always On Time to work and back from breaks.Good Attendance - Does not take off all their sick time justbecause they have itCooperative, but asks good questionsUpbeat and Proactive Attitude Team Player



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Honesty and IntegrityThis is more than just telling the truth.

It includes doing your best work for your work team, your company and your boss.



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Examples of dishonesty and lack of

integrity Working more slowly than the standard pace.Having co-workers clock in for them when late. This isusually illegal as well.Pilfering work-related supplies and equipment.Extended breaks and rest room visits.Completing personal tasks on the job, using company

equipment and supplies, including the telephone andInternet.



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POSITIVE, PROACTIVE ATTITUDE

Good AttitudesSmilesGood posturePleasant tone of voiceComplaining through proper channels, while offeringideas for improvement.Respect and courtesy Managing conflict and angerGood job performanceInterested in others



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POSITIVE, PROACTIVE ATTITUDE

Bad Attitudes:Blank facial expression or a frownSlumping in chairs, leaning on walls

Sarcasm, unmodulated voice, mumblingComplaining on the work floorTrash talking about the company to coworkers;enabling bad attitudes among others

Displaying anger inappropriately Substandard job performanceIgnoring people at work



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WILLING TO WORK You show your willingness to work with these qualities: Ability and Desire to Communicate- Organizing and present your thoughtsclearly.Intelligence- Showing common sense and the ability and desire to learn.Self-Confidence - Showing assertiveness and initiative.

Accepting Responsibility - Takes on new challenges, admits mistakes and fixesthem.Leadership - Being a good example, taking charge.High Energy Level.Imagination .Flexibility - Adaptable, accepts changes.

Gets along with others.Handles ConflictSets and Achieves Goals - Continuous improvement. Has personal direction,Occupational Skills - Able to do the job and accept new training.



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New Trend of Good Employees

http://www.google.com.my/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=nayglPHlpEtplM&tbnid=sfHDeAebMe5F_M:&ved=0CAUQjRw&url=http://blog.simplicant.com/4-ways-to-help-a-new-hire-start-with-a-positive-outlook/&ei=opJ6Ua7pDcr_rAfchoGABg&psig=AFQjCNECQDDchjEKS7BrMB_-AxyKyHg9aw&ust=1367073788737256


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Understand your role as human!Believe in Faith



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Accept the self roleIt is the task given by our creator



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Connect Yourself with heart!



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Essential Skills that MIGHT HELP


Understand Human HEART And SoulThrough Nonverbal Communication. BACK TO NATURE


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Get Ready with the skills



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Reading The Face


The Seven Basic

Human Emotions


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FearEyebrow upEyes wide

Lips stretched



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Sadness

Lip corners pulldownEyes squinted

Upper eyelidsdroopy



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Disgust

Scrunched nose,Raised check,Raised upper lips



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Happiness



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Surprise

Eyebrows upEyes WideMouth open briefly



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Contempt

AsymmetricOne lip corner pulledback and in



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Serving with Heart and Show

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