Sesi 11 km team

KM TEAM

CHAPTER 10

Kimiz Dalkir

2005

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OBJECTIVES

1. List the key KM skills required

2. Describe different role & responsibilities of KM Team

3. Describe the development of CIO – CKO – CLO

4. Understand the ethical issue in KM situation and their principles

KM Teaching Group - Universitas TELKOM09 Desember 2014 2

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Organization needs to define

different types of KM professionals

the types of skills, attributes, and background they should possess.

They need to have and/or develop a list of cognitive, affective, psychomotor skills, and required competency levels for each skill.

INTRODUCTION


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These key skills for KM personnel:

An understanding of the KM concept—the philosophy and theory,

Awareness of the experience of other organizations in developing KM solutions and approaches

Understanding of, and the ability to identify, the business value of KM activities to the organization

Appreciation of the range of activities, initiatives, and labels employed to create an environment in which knowledge is effectively created, shared, and used to increase competitive advantage and customer satisfaction

INTRODUCTION


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KM Person should possess these skills :

Time management (using time & energy to acquiring knowledge)

Knowledge (mastering how to find information quickly & precisely)

Various learning techniques to absorb key knowledge and learning quickly

Effective skills of advocacy and inquiry to present knowledge to, and gather knowledge from, others

Informal networking skills (build influence to gain access to people with knowledge)

Resource investigation skills

Effective IT skills (recording and disseminating information)

INTRODUCTION


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Cooperative problem solving.

Open dialogue skills, interpersonal

Flexible & willing to try new things and take educated risks.

Learning from mistakes, risks taking, opportunities, & successes.

INTRODUCTION


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The KM team’s skill requirements can be built up from the set of critical skills or core competencies, such as

Ability to learn,

Autonomous,

Wait to be told,

Collaborative team player,

Sees the big picture,

Makes connections,

Learns from mistakes,

Ability to think and do, with a focus on outcome,

Appreciation of information management techniques.

INTRODUCTION


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A KM dream team would possess the skills of

Communication,

Leadership,

Expertise in KM methodology/processes/tools,

Negotiation and strategic planning,

Know the organization,

Remain connected to the top,

Adopt a systems view,

Intuitive risk taker

INTRODUCTION


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KM skills by Goade (read p 286);

Retrieving information.

Evaluating/assessing information.

Organizing information.

Analyzing information.

Presenting information.

Securing information.

Collaborating around information

INTRODUCTION


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OBJECTIVES




4. IUnderstand the ethical issue in KM situation and their principles


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Senior and middle management roles

Chief Knowledge Officer, Knowledge Manager.

Knowledge leaders, (KM champions)

Responsible for promoting KM within the organization.

Knowledge managers,

Responsible for the acquisition and management of internal and external knowledge.

Knowledge navigators,

Responsible for knowing where knowledge can be located, also called knowledge brokers.

MAJOR CATEGORY of KM ROLES


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Knowledge synthesizers (knowledge stewards),

Facilitating the recording of significant knowledge to organizational memory.

Content editors/managers,

Codifying & structuring content, roles involving capturing & documenting knowledge-researchers, writers, editors.

Web developers, electronic publishers, intranet managers,

Learning-oriented roles (trainers, facilitators, mentors, & coaches, developing information & knowledge skills)



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Human resources roles (developing programs & processes that encourage knowledge-oriented cultures & behaviors)

Knowledge publishers, internal publishing functions thru intranet. Known as Webmasters, knowledge architects, and knowledge editors.

Coaches & mentors, assisting individuals throughout the business unit or practice to develop and learn KM activities & disciplines.

Help desk activities, including the delivery of KM & information related to training, also called KSO (Knowledge Support Office



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KM professionals require a multidisciplinary skill consists of such competencies as ;

Finding, appraising and using knowledge,

Reformulating questions,

Navigating through content,

Evaluating the relevance of content,

Filtering out what is not needed,

Synthesizing from diverse sources in order to apply the knowledge (e.g., to make a decision)

Contribute to the recording of such valuable experiences to organizational memory systems.



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OBJECTIVES






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What KM executive must do ;

Decide how information evaluated, created, processed, inventoried, retrieved, and archived

Identify critical knowledge needed within a company and any knowledge gaps that need to be addressed

Build good relationship



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The responsibilities of KM executive is to convert the KM strategy into specific KM initiatives that help achieve organizational business goals

Four categories of KM initiative ;

Promoting the importance of knowledge sharing.

Creating a technical infrastructure to facilitate sharing.

Promoting a cultural climate that rewards knowledge-sharing behaviors.

Measuring the value of knowledge and KM practices to the organization.



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Chief Information Officer

Someone who is responsible for the IT strategy, IT operations, and managing the IT function

CKO

Senior executive who is responsible for ensuring that an organization maximizes the value it achieves through one of its most important assets—knowledge.

CLO

Someone who is in charge of learning management in organization, with degrees in education/instructional design & , business. Align the development of people with the corporate strategy/business goals of the organization.

SENIOR MANAGEMENT ROLES


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CKO / CLO heads the KM team.

Their responsibility are ;

Formulating knowledge management strategy.

Handling knowledge management operations.

Influencing change in the organization.

Managing knowledge management staff.

SENIOR MANAGEMENT ROLES


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Chief Knowledge Officer

Contribute for ;

• Maximize Returns on KM investment (people, processes, and intellectual capital).

• Exploit intangible assets (know-how, patents, customer relationships).

• Repeat successes & share best practices.

• Improve innovation & the commercialization of ideas.

• Avoid knowledge loss & leakage



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Regarding the concept of the as an expertise/advantages, employees may be reluctant to share their knowledge and skill. CKO must function as ;

• Promotor of culture that encouraged knowledge sharing

• Agent of change

• Creat environment that make easier to build communication network

• Create environment to ease the building of the communication network

• Works with formal & informal communication network

• Support communities of practise

• Design ways for worker to present & receive knowledge

• Responsible for developing & maintaining information infrastructure



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Chief Learning Officer

Created to leverage knowledge into tangible business benefit

Design to leverage learning thru organization culture,

Define what type of knowledge to emphasize and technology to use

Committed to the strategic integration of organizational & individual learning

Change mindset from training to continuous learning

Using wide variety of delivery method

Focus on organizational learning and the transformation to learning organization



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Chief Learning Officer

Strong backgrounds in learning strategies and a strong orientation toward setting and reaching business goals

CLOs are committed to the strategic integration of organizational and individual learning at all levels and across all functional silos

Work with the “know-how” of knowledge.

Integrate thinking and acting,

Create an environment that fosters knowledge sharing informally.



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Chief Learning Officer Initiatives ;

Cultural transformation

• Assisting the development & communication of a new vision & strategy for the organization

• Tending to the cultural transformation to support the new corporate direction

Culture maintenance

• Support marketplace strategy & address deficiency in skills

Contemporary initiatives

• In-depth knowledge of the industry& familiar with all function in the organization



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Summarize of the KM roles in the organization

Designing information systems (designing, evaluating, or choosing information content, database structures, indexing & knowledge representation, interfaces, networking, and technology).

Managing information systems (maintaining the integrity, quality, currency of the data, updating, modifying, improving the system, and operating the system).

Managing organizational information resources to support organizational missions and for craeting competitive advantage.



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Training (coaching, mentoring, community of practice start-up and lifecycle training support, and feeding back lessons learned, best practicesinto training content).

Serving as information agencies (consultants to advise, train, information sources, information use; gathering, evaluating, analyzing, synthesizing, and summarizing information for clients).

Providing competitive intelligence.

Maintaining customer relations for information systems/technology (acting as intermediaries between clients and information system designers, translating client needs into functional specifications and sales).



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Designing and producing information services and products publications, databases, information systems, multimedia products, and stories from storytelling workshops).

Serving as knowledge journalists.

Organizational information and KM policy analysts (designing corporate, organizational information and KM policies access, quality control, maintaining proprietary information and KM, and mapping corporate intellectual assets).

Functioning as government KM policy analysts (formulating government policies at all levels regarding KM).



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Kelok 9, PadangSumatera Barat, 2013


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OBJECTIVES






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Ethics establishes a framework for making decisions based on values and for determining what is right and wrong

Ethical code for a profession is a system of standards to which those in the field agree to conform

Professionals in formal leadership roles have a responsibility to model the highest possible standards for those whom they manage

ETHICS of KM


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Managing ethics involve process ;

Prevention, using codes of conduct and standard operating practices and providing landmarks, fences, and DMZs

Detection, using automated systems to enforce and monitor ethical compliance and to verify appropriate use of company assets.

Reporting, employees able to report unethical behaviors (“whistleblowers”) without suffering any retaliation.

Investigation, requires outside assistance in order to be thorough, fair, and neutral

ETHICS of KM


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Sesi 11 km team

Leadership & Management