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Monday June 4th, 2012 8:00am - 10:30am 11:15am - 12:15pm How Bank Asya Has Improved Sales and Marketing Operations in Just 180 Days How a Unified Solution for Business Automation Transformed RBC Wealth Management Zurich Enjoys a Competitive Advantage with its Worldwide Underwriting Solution Legacy and ERP Modernization with Pega BPM Beyond Systems Modernization: BPM as the Catalyst for Enterprise-Wide Transformation at Health Net GE Healthcare Adopts Effective Process Management for Aggregate Spend and Creates Center of Excellence How Vodafone Germany is Delivering Enterprise Excellence Using Pega Pega Mobile 101 Accenture Presentation TBD 12:15pm - 2:15pm Lunch, Meetups & Technology Pavilion 2:15pm - 3:15pm Launching a Center of Excellence Community at Pega and Learning from JPMC’s Success Real-Time Process Improvement in Manufacturing at Jabil Colonial Penn Raises the Bar in Service Introduction to Pega’s Sales Force Automation Solution One Customer, 2.8 Million Lives: How TriWest is Doing “Whatever it Takes” To Care for America’s Military Families How Telerx Effectively Manages Their Multi-Channel Adherence Programs Using Pega Cloud What Is Your Data Trying to Tell You? Advanced Visualization in PRPC The 30-Minute Mobile App Capgemini Presentation TBD 3:30pm - 4:30pm How Schwab Uses Pega Case Management to Improve Client Relationships & Service Management The Great Debate: The Future of Insurance Consistency in the Contact Center: Bridging the Legacy Gap at Prudential Pega in Texas: Collaborating to Accelerate State Government Modernization From Individual Enrollment to Health Insurance Exchange - Using Pega for BPO Healthcare Services at TMG Health How ServiceNet is Using Pega Case Management in the Cloud to Deliver Innovative Customer Service How Standard & Poors Ratings Services Accelerate Their Delivery and Accuracy Mahindra Satyam Presentation TBD Cognizant: A Journey Through Business Transformation at Medco 4:30pm - 6:00pm Cocktail Reception in Technology Pavilion Banking Session Guide JUNE 3 - 5, 2012 Delivering on the Promise of Customer Centricity Alan Trefler Founder and CEO, Pegasystems How Net Promoter Companies Thrive in a Customer-Driven World Fred Reichheld Bain Fellow and Founder of Bain & Company’s Loyalty Practice, Bain & Company Intelligent Business Applications: Social, Mobile, Predictive Kerim Akgonul VP Product Management, Pegasystems Sunday June 3rd, 2012 9:00am PRPC Overview Intro to Pega Decision Strategy Manager & Predictive Analytics PRPC User Experience Design PRPC Report Design Intro to Customer Process Manager 1:00pm 1:30pm PRPC Overview Intro to Pega Next Best Action Advisor Your Peace of Mind in the Cloud Performance Tuning Building the Adaptive Enterprise: A Roadmap Gartner Workshop: Advancing Business Process Management Going Mobile: Deep Dive on Pega Mobile Technology 3:30pm 4:00pm Healthcare Special Interest Group Insurance Special Interest Group Building the Adaptive Enterprise: A Roadmap Advancing Business Process Management Maturity Banking and Capital Markets Special Interest Group 5:30pm 6:00pm Partner Sponsors KEY Insurance Healthcare & Life Sciences Cloud Comms, Manufacturing, Public Sector, Energy Pega Led Visit PegaWorld2012.com for full agenda including networking events, receptions and more. A Relationship-Driven Approach to Service Jim Bush Executive Vice President, World Service, American Express
