Session led by Sarah Plush

Change Enablement Overview:Understanding “the change” & stakeholder impact

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Purpose of MeetingWhat is Change Enablement (CE)?Why should we leverage it?How is CE applied within IT?

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Project Management

Change Enablement

Current Transition

Overview The “technical side” – The application of knowledge, skills, tools and techniques to project activities to meet project requirements.

“The change” – Improving the performance and position of the organization by moving from a current state to a future state and changing how work is done.

The “people side” – The process, tools and techniques to manage the people side of change to achieve the required business outcome.

What is it?

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Process Driven Approaches

Project Management and Change Enablement are both process driven; composed of separate phases, tools and activities.

How to apply

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Change Enablement is Research Proven Why do

it?

Research shows that the more effectively a

project leverages change enablement, the better the ability

to attain project objectives (on time,

on budget, etc..)

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Engagement Model for SupportSupport Type Tasks

IT Internal Communications

• IT communications, including IT in Touch, All Hands, Team Spotlights, Take a Break, CIO Emails• IT Leadership support, promote IT values (principles), increase engagement among IT teams• Communicating organisational changes, including new hires / leavers, role changes, recognition• Maintain IT team SharePoint site and manage intranet pages• IT process and tool introductions not aimed at end users (i.e. Renewals)

IT Service Support

• Support of the day to day services operations communication needs• Communications support for new technology/service introductions• Support of major technology and service initiatives • Manage Incident, Change and Maintenance notifications and communications process • Maintain IT Service Desk area on Intranet• IT Induction and overview for new hires and other groups• End user training for enterprise applications (e.g., MS Office)• End user satisfaction surveys

IT Project Support

• Create and execute IT change enablement and communication plans• Develop and execute communications and supporting materials• Ensure stakeholders are engaged and informed• Provide best practices and guidance on effective change enablement• Advise on end user impact and solution tailoring• Create Lessons Learned surveys• Contribute to Quarterly Program reports delivered to executives

Special Requests • Anything not covered above

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Change Enablement ToolsExample of a Stakeholder Impact & Change Assessment

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Step by step approach to quantify and measure impact of change on stakeholders and organization

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Change Enablement ToolsExample of a Change Assessment Continued

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Change Enablement ToolsExample of a Change Assessment Continued

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Change Enablement ToolsExample of a Stakeholder Profiling Matrix

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Change Enablement ToolsExample of a Stakeholder Communication Plan

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SummaryThe potential impact on end users should

always be assessed.Never assume your project is too small of a

change.If a project has been assigned a project

manager, it should also have a change lead assigned.

Involve us early – it’s never too soon to have an initial discussion!

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