SETTING THE STAGE FOR CHANGEBRAMPTON LIBRARY

October 19, 2015

Brampton Library180 unionized

employees – majority part time

high staff turnover at Senior Team level

low growth system in high growth community

traditional approach in non-traditional community

Big Bang TheoryOpportunity created with

arrival of new CEOSense of urgency, excitement –

rather than fearIncreasing technical acumen of

staff identified as #1 priority for improved customer service

Introducing: Google chromebooks

Bang or bust?Staff Customers

• Significant cost IT avoidance with cloud based computing solutions – reduction in device failure - frontline staff empowered to assist customers

• Excitement/energy created in device ownership

• Customers: increased battery life of 6 hours per session

• Quick login and security improvements

Building on Success –Act IIRole of professional librarian

stagnated Senior management team functions

had been updated without subsequent cascade down through organization

Staffing model by physical site requirements rather than strategic priorities

Reviving the role of Librarian

Management Team Union Team

Branch Managers clustered and assigned multiple locations

created capacity to create new positions aligned with strategic priorities

Reduced front line site specific positions – replaced with more effective staffing solutions

Created new positions aligned with new management structure – supporting strategic priorities

Where do we go from here?• Create opportunities and capitalize

•“Done is better than perfect.”

• Continue to leverage the 15% solution

Questions?