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Sevice Sectr Mangmnt

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    NATURES DELIGHT

    -AN ADDICTION THAT IS DEFINITELY GOOD FOR YOU

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    Established in the Year 2010.

    By three friends Maria ,

    Disha , Jyoti.

    It was opened at Nariman

    Point.

    Various new flavors were

    introduced.

    INTRODUCTION

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    MISSION

    At Natures Delight our priority is ourcustomers!

    In fact the way we conduct our business is

    built around customers feedback and

    delivering products that fulfill their need.

    Our mission is to

    Provide customers of all ages to a

    convenient , nutritious and flavorsome

    alternative to fast-food.

    We strive to provide food that is suited to

    our customers active lifestyles

    And most importantly we make 100%

    natural juices and boosters , which are not

    only healthy but incredibly tempting.

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    PRODUCT

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    Penetrating pricing strategy is

    used by our juice centre Nature

    delight.

    This strategy was adoptedbecause:

    To attract new customers

    Create goodwill in Market

    PRICING

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    PL CE

    We opened our juice centre at

    Nariman point .

    We target the college student ,

    corporate people and most of our

    customers are morning and evening

    joggers and also for late night grub

    The space of our juice centre is 800

    sq.ft (approx).

    The place has seating arrangement

    and also you can order and drink inthe car.

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    PROMOTION

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    Anyone who comes in contact with

    customers has profound effect. It can

    be positive, negative, or can be

    customer satisfaction. The reputation

    of a brand lies in the hands of people

    who comes in contact with customers

    who deal with them. Therefore:

    I. Training and development

    II. Proper motivationIII. Having a right attitude towards

    customer

    These are the most essential things

    PEOPLE

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    Natures deli ght:

    We are having around about 20

    employees in our natures delight as thereare 2 shifts of the staff.

    DESIGNATION:

    2 Managers

    4 skilled employees for preparation of

    juices and milkshakes

    5 counter persons

    3 cleaners

    2 security guards

    4 delivery boys for Home Delivery

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    Training and Development Programmes:

    Special 2 week training programme isconducted for skilled employees who

    prepares the delighted juices and milk

    shakes

    So as the same is given to a managerbut manager is with extra experiences.

    Counter person is given 1 week special

    training like how to deal with our Ideal

    customers

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    The process of giving a service, and the

    behavior of those who deliver are crucial

    to customer satisfaction issued such aswaiting times, the helpfulness of staff are

    all vital to keep customers happy.

    Customers are not interested in the

    detail of how your business runs.

    What matters to them is that the systemworks.

    PROCESS

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    Natures Delight has its own unique way of

    process:

    Unique ingredients specially made forNatures Delighted Customers

    Recipe used is different from others for

    unique taste.

    Order is placed within the time period

    of 10-12mins

    At one time we have capacity to take

    50 juice at on stretch and can serve

    efficiently.

    Our seating capacity is about 30

    people.

    Target time a customer orders and

    enjoy their juice and leave from our

    center is aprox 25 to 30 minutes.

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    We, at Natures Delight Juice

    Centre take a great deal of

    pride in maintaining the

    utmost quality and making

    our juices and pay immenseattention to our customers-

    we provide our customers

    with best quality to gain their

    trust add that to the greatarray of products and

    consistent performance and

    thats what Natures Delight

    Juice Centre experience is all

    about.

    WHY US???

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    PHYSIC L EVIDENCE

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    YouthExperimental and

    more buying power

    Working People

    Fitness Conscious People

    T RGET M RKET

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    The new green smoothie diet is

    power-packed with nutrition.

    Green vegetables have the

    ability to transform sunshine

    into the food that all creatures

    consume.A green smoothie diet will

    cleanse your digestive system,

    lungs, liver and uterus. So if

    you are a smoker, this is anexcellent supplement to your

    diet.

    INNOV TION

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    SERVICE RECOVERY PL N

    Tie-ups with gyms

    Birthday parties

    Change promotion schemes

    Change pricing strategy

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    GROUP MEMBERS

    Maria Boltwala-6

    Aisha Furniturewala-12

    Urvi Panchal-27

    Disha Parmar-29Avinaash Dawra-70

    Taruna Manwani-71

    Jyoti Solanki-72


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