Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Tai Junni & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher. 17 Cantonment Road, Singapore 089740 Email : [email protected]Website : www.sha.org.sg SHA UPDATE EDITORIAL TEAM MICA (P) 025/02/2012 Jul 2012 – Sep 2012 SHATEC INSTITUTES NEWS • ST Jobs Career and Development Fair 2012 • Cellarmaster Wines • Alumni Industry Talks – August 2012 • A New Guinness World Record! 8 • Peruvian Cuisine and Pisco Presentation at Recipes 9 • Continuing Education & Training Programme Calendar 2012 • SPOTLIGHT 10 TOURIST TRACKS • The Cruise Industry in a Nutshell • Singapore Cruise Industry: Make a Guess! • Calendar of Conventions & Exhibitions (Oct – Dec 2012) 15 SHA NEWS • Celebrating 30 Years of Productivity in the Hotel Industry 1 • SHA Registry of Casual Workers • Your Say : Official Hotel Star Ratings in Singapore? • SHA Welcomes New Ordinary Members • SHA Welcomes New General Managers • 31st SHA Inter-Hotel Athletic Meet 2012 2 3 4 5 6 • Kindness @ Work recognized at the Annual SHA/SKM Service Gold • A Brand New SHA Website • Marina Mandarin Singapore makes a Resounding Comeback! 7 HOTEL CIRCUIT • HRH Princess Maha Chakri Sirindhon visits InterContinental Singapore • Re!Cent Enhancements at Hotel Re! 11 • Park Hotel Group Furthers Staff Development Efforts with Newly- Launched Career Service Centre 12 • Rendezvous Grand Hotel Singapore goes ‘Sweet’ on Formula One • Shangri-La Hotel, Singapore Breaks Ground with a New Dining Concept: Waterfall Café 13 • Chicken Rice for a Good Cause • Park Hotel Group Wins First Hotel Management Deal Set to Grow Singapore Portfolio with New Addition 14 • Infocomm Technology Roadmap Reviews Nine Technology Themes that Impact Enterprises and Organisations Celebrating 30 Years of Productivity in the Hotel Industry The FDAWU/NTUC/SHA Productivity Seminar reached a special milestone on 24 July 2012 as it marked 30 years of collaborative efforts to boost productivity in the hotel industry. Held at Furama RiverFront Singapore, the event saw a record number of 53 deserving employees being nominated by their respective organisations for the “Employee of the Year” Award. The winners were presented with a certificate of commendation and a trophy by the Guest-of-Honour, Mr Ong Ye Kung, Deputy Secretary-General, National Trades Union Congress. Heartiest congratulations to all our praiseworthy winners of the Employee of the Year Award 2012! The “Productivity Idea” Award (Group Category), presented for the third time saw Hotel Michael at Resorts World Sentosa, walked away with the title of champion team, a certificate and a cash prize of S$400! In addition, two teams – Royal Plaza on Scotts and Park Hotel Group, had their productivity ideas being singled out for Special Mention. Themed “30 Years of Productivity Improvement – Doing Well together with Progressive Wages”, the session also saw the launch of the NTUC Hospitality and Consumer Business Cluster. (From left to right: Mr Allen Law, Honorary Treasurer of SHA, Special Guest, Mr Heng Chee How, Deputy Secretary-General, NTUC, Mr Abdul Subhan, President of FDAWU, Guest-of-Honour, Mr Ong Ye Kung, Mdm Kay Kuok, President of SHA, Special Guest, Mr Lim Swee Say, Secretary-General, NTUC, Mrs Tan-Wee Wei Ling, SHA Board Member, Mr Tan Hock Soon, General Secretary of FDAWU, Mr Albert Teo, 1st Vice President of SHA, Ms Margaret Heng, Executive Director of SHA) Ms Toh Hwee Tin, Hospitality Cluster Co-Lead, shared with attendees on the Cluster’s initiative on strengthening the Singaporean Core through Progressive Wages. More than 180 representatives from the union and the hospitality industry attended the event.
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Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Tai Junni & Ms Shrestha Sook YeanPublished by : Singapore Hotel AssociationDesigned and printed by : Colorcom Graphics Pte Ltd
SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher.17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg
Celebrating 30 Years of Productivity in the Hotel IndustryThe FDAWU/NTUC/SHA ProductivitySeminar reached a special milestoneon 24 July 2012 as it marked 30years of collaborative efforts to boostproductivityinthehotelindustry.
HeldatFuramaRiverFrontSingapore,theeventsawarecordnumberof53deservingemployeesbeingnominatedby their respective organisations forthe“EmployeeoftheYear”Award.
The winners were presented with acertificate of commendation and atrophybytheGuest-of-Honour,MrOngYe Kung, Deputy Secretary-General,NationalTradesUnionCongress.
Heartiest congratulations to all ourpraiseworthywinnersof theEmployeeoftheYearAward2012!
The“Productivity Idea”Award(GroupCategory),presentedforthethirdtimesaw Hotel Michael at Resorts WorldSentosa, walked away with the titleof champion team, a certificate and acashprizeofS$400!
Themed “30 Years of ProductivityImprovement–DoingWell togetherwithProgressive Wages”, the session alsosaw the launchof theNTUCHospitalityandConsumerBusinessCluster.
(From left to right: Mr Allen Law, Honorary Treasurer of SHA, Special Guest, Mr Heng Chee How, Deputy Secretary-General, NTUC, Mr Abdul Subhan, President of FDAWU, Guest-of-Honour, Mr Ong Ye Kung, Mdm Kay Kuok, President of SHA, Special Guest, Mr Lim Swee Say, Secretary-General, NTUC, Mrs Tan-Wee Wei Ling, SHA Board Member, Mr Tan Hock Soon, General Secretary of FDAWU, Mr Albert Teo, 1st Vice President of SHA, Ms Margaret Heng, Executive Director of SHA)
Ms Toh Hwee Tin, Hospitality ClusterCo-Lead, shared with attendees on theCluster’s initiative on strengthening theSingaporean Core through ProgressiveWages.
More than 180 representatives fromthe union and the hospitality industryattendedtheevent.
SHA Registry of Casual Workers Comments from our jobseekers:
The winners of the “Employee of the Year” Award 2012:
Feedback form Feedback formName:
Age:
Occupation:
Comment:
Name:
Age:
Occupation:
Comment:
John Ghan Joshua Rojvongpaisal
61 years old 21 years old
Casual Worker ITE Student
“WhileIwassearchingforjobsthroughaCDCJobFair,IcameacrosstheRegistry.Aftersigningup foranaccount, I startedtogetjobnotificationsfromhotelsthroughthe Registry almost immediately. At thehotelthatIregularlyworkfor,nobodyworksalone.IfIneedhelpinmywork,Iwillaskand there are always friendly hotel staffaroundtoguideme.”Thebanquetcaptainisveryencouragingandheinspiresmetoworkevenharder.SHAhasalsobeenveryhelpfulandsupportive.
“I found out about the SHA Registry of
Casual Workers through a job fair 15
months ago. I likethe monthly email
updatesthatSHAprovides.Ihaveworked
for3hotelsso farandam learninga lot
from my different experiences at each
hotel.TheSHAhasbeenhelpfulandnow
with theSMSalerts, thesupportservice
isevenbetter.”
SHA NEWS2
Your Say : Official Hotel Star Ratings in Singapore?TherearecurrentlynoofficialhotelstarratingsinSingapore.IsthereaneedforSingaporetohaveone?Letushearfromwhatsomeofourhoteliershavetosay.
I feel that Singapore hotelsshould have a star rating sothat theconsumersareclearaboutwhattheyhavebookedandpaidfor.
Boutique hotels, on the other hand, because of theirnichestatus,shouldnotbedefinedbystarratingsastheirstandardsaredifferentfromthoseofcorporatehotels.
Rather, boutique hotels should emphasize their nicheservicesandhighlightwhatthehotel’sstrengthsare.Forexample,TheScarletisSingapore’sfirstluxuryboutiquehotel.
— Mr Jack ChanHotel Manager
The Scarlet – A Boutique Hotel
While I think Singaporeresidents do know the localmarket and its hotels verywell and make their ownbuying decisions based onmany factors, not just a starrating, an official star ratinghowever could help guestscoming from overseas, whoarenotfamiliarwiththecitytomaketheirchoicesandselecthotelsaccordingly.
— Mr Manfred WeberGeneral Manager
Shangri-la Hotel, Singapore
Internationally, thereare several rankingsystems that existin the hospitalityindustry. SingaporeTourism Board hasadopted the 4-tier(Luxury,Upscale,Mid-Tier and Economy)rating. However,there is no authorityor official bodyregulating the ratingof each individualhotel in Singapore.The benefit of havingan official ratingis primarily meantfor the consumers.This is to create an
independentratingsystemthatisjustandcredibleso thatconsumercanmake informeddecisiononthe hotel of their choice. Although it is critical tohavethis informationmadeavailabletoconsumer,theadvanceofinternethasrendereditunnecessary.ThecreationoftravelsiteslikeTripadvisorandtheOnlineTravelAgentguestreviewssectionhastakenovertheroleofstarrating.
Reviews of any hotel in Singapore is now readilyavailable on the internet. Consumer do not justchooseahotelusingthestarrating,butalsobasedon the positive reviews posted online. This isespeciallywith the introduction ofmany boutiquehotels in Singapore, such as our Quincy Hotel,that offered consumers a different choice. Starratingmaynotbetheonlyfactorforconsumerwhocraves for an experiential stay at such boutiquehotels. As such, it is not important to have anofficial body rating thehotels in this age.With somanyoptionslikeTripadvisorbeingcreatedonline,consumer isspoilt forchoices toget the ratingofanySingaporehotel.Inaddition,asthesearealsomoderatedbyindependentcompany,itgivesthemmorecredibility.
Toconclude, in today’scontext, havinganofficialbody to regulate hotel rating is not necessaryanymore, unless this is used for statisticalanalysissuchasSingaporeTourismBoard’sHotelStatistics.
— Mr Koh Yan LengGeneral Manager
Albert Court Village Hotel
The current practice where hotels rate themselves tobenchmarkagainsttheircompetitorsforpositioningandratesalsoallowsindependentplayersandboutiquehotelstojoininthecompetitiononafairplayingground.Withthe increasing influenceofsocialmedia, thecustomerultimatelydecidesifaproductmeetstheirexpectations.
— Ms Esther WaiGeneral Manager
Studio M Hotel
SHA NEWS 3
Located at the western tip ofResorts World™ Sentosa,guestsattheBeachVillasareguaranteedprivacywhilethey
enjoy spectacular views of glitteringwaters.Guestswillfindthemselvesinparadisewiththisseriesofexquisitetropicalsanctuaries,lavishlydesignedwith bespoke furnishings makingit the perfect setting for an idyllicretreat.Tocatertotheireverywhimandfancy,guestsattheBeachVillas™cancallupontheirownpersonalbutlersandtransportbuggiesthroughouttheirstay.
Withineachvilla,guestswilldiscoverlivingareasandbedroomsthatopenout to mini gardens, private timbersundecks and verandahs elegantlyframing either lush greenery or anexpanseofsea.Guestsareassuredofasuperiorslumberwithgoosefeatherpillows and luxe mattresses pairedwith400threadcountEgyptiancottonbedlinen,tastefullypairedwithafull
Situated along the fringeof a tropical rainforest onSentosa,theEquariusHotel™ensconcesguests inahaven
of lush greenery. An integral part ofResortsWorld™Sentosa,theEquariusHotelistheperfectgetawayfornatureloversandfamiliesalikeandisastone’sthrowfromnaturehikesamidstverdantgrounds and the island’s numerousattractions, including a water themeparkthatisopeningsoon.
Guestsareaccommodated inoversizeddeluxe roomsandsuites,boastingbalconieswithgracious,panoramicviewsofeitherforestorsea,indeferencetonature.Afullcomplementofluxuriousin-roomamenitiescoupledwithround-the-clockroom service ensures a peerless stay experience. Guests
WSingapore blends the cosmopolitan structure of the citywith thewhole otheruniverse of Sentosa Island, where luscious greenery and high-octane entertainmentgivestheislandapulsatingenergy.
are assured of a superior slumberon luxe mattresses paired with 400thread count Egyptian cotton bedlineninallguestrooms,andspaciousbathroomswithdoublevanityareas,tubs and separate showers. Guestsstaying insuite roomscanalso takeadvantage of our exclusive 24-hourpersonalbutlerservice.
An exquisite dining experienceawaits guests at Forest森™, a uniquediningconcepthelmedbyrenowned
celebritychefSamLeong.Guestsdineunderaforestcanopyinspired ceiling, whilst savoring Chef Leong’s signatureflavourfulcreations.EquariusHotelisalsocomplementedbya full level devoted tomeeting and function rooms to suiteverypurpose.
W Singapore Sentosa Cove
Equarius Hotel™
SHA NEWS4
SHA Welcomes New General ManagersMr Adrian ChungGeneral ManagerGrand Park City Hall
GrandParkCityHallisdelightedtoannouncethe appointment of Mr Adrian Chung FookKhiunasGeneralManagerwitheffectfrom1July2012.
MrChungwill oversee and supervise the hotel’s operations,drive revenue, sustain successful business and profitableoperations,andworkcloselywithGeneralManagersofsisterhotels on key strategies, operational excellence and group-wideinitiatives.
Aveteran in thehospitality industrywithmore than20yearsofhotelmanagementexperience inSingapore,Malaysiaandthe United Kingdom, Mr Chung has held key managerialappointmentsininternationalhotelgroupswithintheSoutheastAsiaregion.HisexpertiseinFood&Beverage,MICEandhoteloperationsisgarneredviavariousstintsinaward-wininghotelsandhewasalsotheTop5winneroftheHAPAMostDynamicGeneralManagerin2008.
Mr Pierre Etienne de MontgrandGeneral ManagerIbis Singapore on Bencoolen
Mr Pierre Etienne de Montgrand has beenappointedasthenewGeneralManagerofibisSingaporeonBencoolen.
Mr de Montgrand started his career as afinancialanalystwithKPMGinMexicofirstandthenGeneraliin LilleFrance,beforehebeganhis foray into thehospitalityindustry.
Mr deMontgrand first joined the AccorGroup in 2003 as abusinessdevelopmentexecutivewithAccorHotelsBradford,Leicester – UK. He rose through the ranks to assume theposition of Hotel General Manager of various ibis Hotels inLondon,beforehisrecentappointmentastheGeneralManagerofibisSingaporeonBencoolen.
A polyglot, Mr de Montgrand holds a Master of Science inManagement from the IESEG School of Management, Lille,France.
Mr Danny WongHotel ManagerMandarin Orchard Singapore
Mr Danny Wong has been appointed HotelManager for Mandarin Orchard Singapore,Meritus Hotels & Resorts’ award-winning,flagshiphotelonOrchardRoad.MrWongwilloverseetheday-to-dayhoteloperationsand
Aveteraninthehospitalityindustry,MrWongjoinedMandarinOrchardSingaporewhenitwasfirstestablishedin1971.Risingthrough the ranks, he was appointed the hotel’s RestaurantManagerby1981andbecametheDirectorofFood&Beveragein1995.Within2yearsin1997,hewaspromotedtobetheExecutiveAssistantManagerof thehotel, responsible for thehotel’s operations including Rooms and Food & Beverage.Mr Wong went on to oversee Rooms Division and hotelrefurbishmentprojectsfrom2005.
With extensive knowledge of hotel operations, and coupledwithhisdedicationandpassion,MrWongwasrecentlychosenastheHotelManagerofMandarinOrchardSingapore.
Mr Alan LimGeneral ManagerSanta Grand Hotel East Coast
Ms Sim joined Traders Hotel, Singapore as itsgeneralmanager on 25 July 2012, and is the firstfemalegeneralmanagerofthehotel.ShehasbeenwithShangri-LaHotelsandResortsforsevenyears.
MsSimfirstjoinedShangri-LaHotelsandResortsin2004atPudongShangri-La,Shanghaiastheexecutiveassistantmanager–RoomsDivision. In 2007, she returned to Singapore as the executiveassistantmanager–RoomsDivisionatRasaSentosaResort,andinthesameyearwaspromotedtoresidentmanager.Sheleftthegroupin2009foroneyear.
ReturningtoShangri-LaHotelsandResortsinJanuary2011,MsSimwasappointedhotelmanagerofShangri-La’sRasaSentosaResort,Singapore,whichhad justbeen refurbished. InAugust 2011, shewastransferredtoShangri-LaHotel,Singaporeinasimilarcapacity,remaining there until her latest promotion to general manager ofTradersHotel,Singapore.
MsSimhas24yearsofexperience inhoteloperationsatfive-starhotels and resorts, in Singapore, Shanghai and Hong Kong. Hercareerinthehospitalityindustrystartedin1988,whenshewasafrontofficeagentatTheWestinStamford&WestinPlaza,Singapore.
TheelectrifyingprofessionalStephaneFabregoulistheGeneralManager of imminent –WSingaporeSentosaCove.
Mr Fabregoul grew up in the glamorous southeasterncoastoftheMediterraneanSea–‘TheFrenchRiviera’andgraduated fromNice.Anambidextrousprofessional,MrFabregoulgained early experience in Finance and HR with global hotelbrands and havemanaged processes and functionalities for threeinternationalhotelswhereheworkedasDirectorofOperationsoveraperiodofsixyears.
With19yearsofenrichingexperienceandboldvisionary,hebroughtwith him expertise and injected innovative ideas into the overalloperations of the Star Diamond Awarded hotel, Le Meridien inMumbai.
31st SHA Inter-Hotel Athletic Meet 2012 RC Hotels (Pte) Ltd wins the Championship Title three times in a row!
Kindness @ Work recognized at the Annual SHA/SKM Service Gold The National Kindness Award” Presentation Ceremony
The31stInter-HotelAthleticMeettookplaceon30June2012, at the Yio Chu Kang Stadium. This year sawa total of 24 teams pitting against each other for thechampionshiptitle.
Once again, RC Hotels (Pte) Ltd outdid the other teams andsecured the championship title for the third year in a row. Inaddition,RCHotelssnaggedthe“BestTeamMen”andthe“BestIndividualPerformance–MaleAthlete”awards.
On retaining the title, Mr Carlos Monterde, Hotel Manager,FairmontSingaporesharedhiselation:“Thewholeteamisthrilledtohavewonforthethirdconsecutiveyear.Theathleticmeetisagreatteamworkexercisethatweenjoyeveryyear.Trainingfortheathleticmeetstartsearlyintheyearforusbutquitefrankly,thebestperformersaretheonesthattrainontheirown.
Not many people can attend the organized sessions sinceoperations always take priority over the sports activities. Weare competitive andwe enjoy winning so our teammembersenjoytrainingontheirowntimetobereadyfortheSHAathleticmeet.Howeverwinningisjusttheicingonthecake.Weenjoyasmuchthecamaraderieamongthehotels,anditisgreattoseethenewhotelsjoiningintheevent.”
Winners of the 31st SHA Inter-Hotel Athletic Meet 2012ChampionHotel RCHotels(Pte)Ltd1stRunner-UpHotel ResortsWorldSentosa2ndRunner-UpHotel RafflesHotelSingaporeBestTeam(Men) RCHotels(Pte)LtdBestTeam(Women) ResortsWorldSentosaBestIndividualPerformance(MaleAthlete)
Although the race was interrupted by bouts of rain, spiritswere not dampenedas athletes and spectators fromdifferenthotelsmadeuseofthedowntimetonetworkandbondwithoneanother.
Theeventwhichdrewthemostattentionwasthe100MGMRace.CheerseruptedandthebeatingofthedrumsintensifiedastheGeneralManagersas theGeneralManagersof the respectivehotels raced towards the finishing line. The resultsof theGMRacewereasfollows:
The Singapore Hotel Association (SHA) and the Singapore Kindness Movement (SKM)jointlyorganisedtheServiceGold–TheNationalKindnessAwardPresentationCeremonyon30August2012attheMICABuilding.
Asidefromtheawardpresentationceremony,MrManojSharma fromthe Service Academy was invitedto give a talk on Kindness@Work.Heconcludedhispresentationwithsomethought-provokingquestions:“Whodoyouthinkwillbeahappierperson? Is it thepersondoing theactof kindnessor the recipientoftheactofkindness?”
SHA NEWS6
A Brand New SHA WebsiteCome visit us @ www.sha.org.sg
• ContactUs: Locate uswith ease by referring to the googlemaponourwebsitefordirections.
TheSHAwillcontinuetoworkonbringingmoreservicesto members via the online platform. So, do log on towww.sha.org.sgandwatchoutforourlatestupdates!
Also,staytuneforourupcomingFacebookpagebySHA!
Marina Mandarin Singapore makes a Resounding Comeback!Thewhistlesounded,andthemuchawaitedfinalmatchesofthe30thSHAInter-HotelSoccerLeague2012startedtotheexcitementofthespectators.
Shatec Institutes was invited by the Singapore Press Holdings toparticipateintheirfirsteverSTJobsCareerandDevelopmentFair.ThecareerfairwhichwasheldatSuntecExhibitionHallsover2days,28and29July2012,sawcloseto200exhibitors,andattractedanoverwhelming40,000jobseekers.
Shatecstaffwhoparticipatedatthecareerfair,sharedwithstudentsandjob seekers on the school’s education offerings aswell aswork-studyoptionsatpartnerhotels.
HeldatExpoHall3on29July2012,studentsfromShatecInstitutesaswellasyouthvolunteersworkedhand-in-handtobakeatotalof20,000cupcakes.Theythenputtogether a cupcakemosaic designed by the School of the Arts. Their concertedeffortsbroketheearlierrecordsetbytheUnitedStatesof5,900cupcakes.
Through the“Adoptacupcake”charitydrive, theeventmanaged to raiseaboutS$10,000forthelessprivilegedyouthandlow-incomefamilies.Thecupcakeswerelaterdelivered towelfarehomes forchildren,elderlyand thedisabledacross62locations in Singapore. The students fromShatec Institutes felt proud to havecelebratedtheNation’sbirthdayinsuchameaningfulway!
Ms Lisa Lee, BrandManager of Riedel, was at ShatecInstitutes to sharewith students on howdifferentwineglassesaffectthetasteofwine.
Students were pleasantly surprised at how the aromaand the taste of the various wines such as SauvignonBlanc,Chardonnay,PinotNoirandCabernetSauvignonchangeasdifferentwineglasseswereused.
SHATEC INSTITUTES NEWS8
Peruvian Cuisine and Pisco Presentation at Recipes
3) What is your advice to current SHATEC students on how to be successful in the hospitality industry?
Building a strong foundation and having goodmentorsinyourworkinglifeareveryimportant.Beopen to changes and be fair to the company, aswell asbekind toyourself.Beinghumble,honest,sincere, committedandhardworkingmay soundabitoldfashionbuttheseelementsdefinitelyofferthebestformula.Agoodsenseofhumor,strongpassionforyourjobandabilitytolearnfromyourmistakeswilltakeyouthroughmanystressfulsituations.
2) Share with us your success story and how Shatec has played a part in your career development through the years.
Shateclaidastrongfoundationformeandtrainedmeupasanall-rounderintheworldofhospitality.Theskillsetslearntarepracticalandstillapplicabletothisday.MycareerwasmostlyfocusedonFrontOffice and Sales & Marketing. I appreciated thetraining evenmore when I was promoted to EAMinMarch2010andGMinSeptember2010.This isbecauseasaGM,itisimportanttobeanallrounderinordertounderstandhoweachdepartmentoperatessoastoguidetheteaminaneffectivemanner.
1) What is your most memorable experience whilst as a student at Shatec?
There were so many memorable experiencesat Shatec, and that included challenging groupprojects and creative presentations, especiallythoseassignedbyMrPakirSingh.
Wehad to dress up as aWayang singer,Chineseghost and many other characters just to presenta project! It was very tiring especially when thedeadline given was so short and we had to doeverythingfromscratch.However,allofusbecamebestoffriendsaswewentthroughthe“sufferings”andjoystogether.
SPOTLIGHT
Kitchen practical andrestaurant services weregreat experiences aswell. The lecturers werevery committed and Ilearnt the importance ofgoodteamwork.Throughtheteamwork,manynewfriendshipswereforged.
Whateveryoudo,themotivationbehindeveryactionisveryimportant.Whenyoubecomeaboss,ensureyou give credits and praises to your team whenit is due.A goodbosswill alwayswork out a staffprogressionplanforhisorherstaffjustlikeyourbossbosshashelpedyoutogettowhereyouaretoday.AlwaysshowappreciationtoyourteambecausetheHospitalityindustryisallaboutTEAMWork.
Lastly, have a balanced life-style and rememberto spendquality timewith your family and lovedones. Their support is very important. For me,my family will always be my motivating force inwhateverIdo.
SHATEC INSTITUTES NEWS10
HRH Princess Maha Chakri Sirindhon visits InterContinental Singapore
From left to right: Khun Marut Jitpatima, Thailand Ambassador to Singapore; Her Royal Highness Princess Maha Chakri Sirindhon; Khunying Wanna & Khun Charoen Sirivadhanabhakdi, TCC Group; Ms. Tash Tobias, General Manager of InterContinental Singapore
Her Royal Highness Princess Maha Chakri Sirindhon received by InterContinental Singapore team with the traditional Thai greeting, “Wai”.
InterContinental Singapore welcomed Her RoyalHighness Princess Maha Chakri Sirindhon when shearrivedinSingaporeforatwo-dayofficialvisiton24JulybeforeflyingofftoLondonfortheofficialopeningofthe
Olympics2012.
KhunMarut Jitpatima,ThailandAmbassador toSingapore,Ms. Tash Tobias, General Manager of InterContinentalSingaporeandthehotelteamtogetherwithKhunyingWanna&KhunCharoenSirivadhanabhakdi, thehotelowners fromTCC Group received Her Royal Highness Princess MahaChakriSirindhonatthehotellobbyuponherarrival.Observingthe royal etiquette, Khunying Wanna Sirivadhanabhakdipresenteda“PhuangMalai” – traditionalThaigarland, asatokenofthefamily’sloveandrespecttotheroyalfamilywhileMs.TashTobiaspresentedabouquetofHerRoyalHighness’sfavouritebloomswhenHerRoyalHighnessPrincessMahaChakriSirindhonwalkedintothehotellobby.
WhenHerRoyalHighnessPrincessMahaChakriSirindhonwalked through the lobby, shewas all smiles as the hotelteam greeted her with the “Wai” traditional Thai greeting.ManyguestsweresurprisedandexcitedtomeetHerRoyalHighness Princess Maha Chakri Sirindhon up close andpersonal.
“ItwastrulyanhonourforusatInterContinentalSingaporeto be hosting Her Royal Highness Princess Maha ChakriSirindhon from Thailand, and yet another fine example ofhowweareworkingbettertogethertocontinuetocreateanenriching guest experience at InterContinental Singapore,”saidMs.TashTobias,GeneralManagerof InterContinentalSingapore.
Re!Cent Enhancements at Hotel Re!
Give heed to Hotel Re! as we have once againintroduced another addition of enhancements toourrooms,amenitiesandfacilitiestobetterserveourguests.
Furthermore,HotelRe!has introducedpersonalizedcheck-ins to ease the check-in process and also personalizedpillowcasesforalllongstayingVIPguestsforthatextratouchofhome.
On top of these improvements, all higher room categoriesfromExecutiveroomsandabovewillbeequippedwithstateof theartBang&Olufsen iPoddockingstationsaswellasNespressocoffeemachinesforthatadditionalindulgence.
ecowasherbidet in roomsand introducedourpillowmenuthatoffersaselectionofpillowsfortheneedsofeachguest.
HotelRe!’scontinuouseffortstoalwaysplaceguests’comfortaboveallelsemotivatesustoconstantlyimprovetheHoteltoprovidetheutmostrelaxationforeachandeveryguest.WiththerecentrevampofthealfrescobartoRe!WineRetroBar,weare confident thiswill beourguests’ new favorite afterworkchill-outspot.
HOTEL CIRCUIT 11
Rendezvous Grand Hotel Singapore goes ‘Sweet’ on Formula One
Rendezvous Grand Hotel Singapore joined therecentFormulaOnecrazebycreatingaracingcaroutofsugarpaste.
The sugar-coated car was placed at the Hotellobby from17thSeptember to24thofSeptember, for theworldfamouseventwhichtookplaceoverthreedaysfrom20to23September2012.
Thebasicstructureofthecarwasputtogetherbystaffoftheengineeringteam.Twobigpiecesofstyrofoamof8feetby4feetby8inchwereusedtosetupthemainstructureF1racingcar.Pastrychef,DerrickKua,thenusedtherawingredientsoficingsugar,whitesugarpasteandcornstarchto forma flat dough-like sugar paste to create thismeanmachine.Colouringicingswerealsoaddedtoenhancethedesignof thecar. Thewholeproject took the teammorethanthreeweekstocomplete.
Mr Kellvin Ong, general manager of Rendezvous GrandHotelSingaporesaid,“SincetheF1eventisamuch-talkedabout project, we would like to ride on the F1 wave to
faculty within Park Hotel Group, the CSC communicates theacademy’s purpose and philosophy that centres on enablinghospitality practitioners to ReDiscover Hospitality throughtrainingandself-developmentopportunities.
A resource centre equipped with brochures and videos,theCSCallowsemployeestolearnmoreaboutthevarioustrainingprogrammesofferedatPHA.Theseincludeinternalprogrammes such as Orientation, corporate philosophyPark atHeart and group branding strategyDiscover Love,aswellastherangeofWorkforceSkillsQualification(WSQ)-certifiedcourses.ThecomprehensivetrainingframeworkputinplacebyParkHotelGroupseekstoinspireandmotivateemployees to engage in continuous learning, resonatingwiththeSingaporegovernment’sContinuingEducationandTraining(CET)Masterplan.
Recognisingthatattracting,developingandretainingemployeetalent is a critical management responsibility, Park HotelGroupaccordsconsiderableattentiontoCareerDevelopment.To guide employees on their career progression, the CSCprovidesthemwithaccesstoinformationandadviceonCareerDevelopmentroadmaps.Helpingemployeesassesstheircareeroptionsandplanforcareertransition isoneofthestrategiesimplementedtoenhancethevalueofhumancapital,increasestaffresponsivenesstomarketchanges, lowerattrition levelsandstrengthenemployeeengagementandproductivity.
Park Hotel Group Furthers Staff Development Efforts with Newly-Launched Career Service Centre
OndisplayattheCSCarealsoaccoladesParkHotelGrouphasgarneredovertheyears.TestamenttoParkHotelGroup’scommitment to staff development and service excellence,thesesuccessstoriesalsoaimtoencourageemployees tostriveforconstantimprovement.
Mr Allen Law, Chief Executive Officer of Park Hotel Group,said, “The Career Service Centre is a noteworthy corporatedevelopment for Park Hotel Group as it demonstrates ourfocusonbuildingaprogressivehospitalityworkforcewithintheorganisation.BesidesbridgingrecruitmenteffortsforourthreehotelsinSingapore,wehopetoalsoleveragetheCSCtocreategreaterawarenessoftheGroup’scorporatecultureaswellasofourpropertiesbeyondSingaporeamongouremployees.”
Mr Allen Law, CEO, Park Hotel Group, (right) and Mr Wong Hong Kuan, CE, WDA, officially launching Career Service Centre
showcase the creativity of our staff.We also showcasedsomeminiatureF1carchocolatesat the lobby forsale tothosewhowereinterestedintakinghomeabitoffun.”
Within itseclectic, colonial interiors liesa treasure troveoffresh,seasonalproduceandgourmetmerchandise.ChefdeCuisineStephaneCocudelightsdiscerningpalateswithhismasteryinblendingherbs,smokedsalts,vinegarsandexoticspices.Theresultisamenufilledwithwholesome,flavourful
Shangri-La Hotel, Singapore Breaks Ground with a New Dining Concept: Waterfall Café
creationsthataresourcedfromsustainableoriginsandarefree from hormones, pesticides and antibiotics. WaterfallCafé’s rare and specific wine list takes wine lovers on aMediterraneanjourneyfromthesouthofSpaintothecoastofLebanon.
“After observing and listeningto our distinguished clientele’spreferences,werecognisedthattheexpectations of ourwell-travelledguestshaveevolved. Eatingwelland personal well-being havebecome an integral part of theirdiningexperience.Thehungerfor
socialresponsibilityisinseparablefromthephysicaldemandsofaheartyanddeliciousmeal.AtWaterfallCafé,weofferatastysolution to thisemergingneed,”saidManfredWeber,generalmanagerofShangri-LaHotel,Singapore.
Chicken Rice for a Good Cause
ThelegendaryMandarinChickenRicemakesitswayto the underprivileged and the elderly in the mostfashionableway,byafleetofHarleyDavidsonridersandtruckloadsofhelpfromTheHelpingHand!
Mandarin OrchardSingapore, flagshiphotel of Meritus Hotelsand Resorts, togetherwith Harley-Davidsonof Singapore and TheHelping Hand willbe delivering a totalof 2,000 MandarinChickenRicetovariousVoluntary WelfareOrganisations acrossSingapore.Spreadover4occasions,thekick-offeventwasheldatGrangeBallroom, MandarinOrchard Singapore on10September2012.
Roaring off in style,Harley Davidsonriders brought theunderprivilegedatasteofoneofSingapore’shighlycelebrateddishes;atrue
bluelocalcuisinepreparedbyateamof20Chatterboxchefs.TheMandarinChickenRicehasundoubtedly comea longway with its well-guarded recipe and unsurpassed qualitythroughoutits41yearsofrichheritage.
DannyWong,HotelManagerofMandarinOrchardSingaporecomments“Weareveryprivilegedtobringjoytotheelderlyresidents of these homes by giving them a taste of ourlegendary Mandarin Chicken Rice. This is just one of ourmanylittlewaysweaimtokeepgivingbacktosocietyandwearegratefulforthesupportofouresteemedpartners.”
HOTEL CIRCUIT 13
Park Hotel Group (“PHG”),one of Asia Pacific’s mostprogressivehospitalitygroups,announcedthatithassecured
its first hotelmanagement deal on 15August2012.
The hotel management agreementwas inked with CEL-Alexandra PteLtd,awholly-ownedsubsidiaryofCELDevelopment Pte Ltd, the propertyinvestment and development arm ofSingapore-listed construction andpropertygroupChipEngSengCorporationLtd(“CES”).
Under theagreement,ParkHotelGroupwillprovide the fullspectrumofhotelmanagementservices,includingconsultancyonthedesignandconstructionofanew-buildhotellocatedontheAlexandraRoad/JalanBukitMerahsite.
MrAllenLaw CEOofParkHotelGroup, said, “Weare very excitedabout this strategic collaborationwithCESasitmarksourforayintohotelmanagementservices.Havingcompetedagainstbiggerinternationalhotelchainstoclinchthisdeal,webelievethisisindicativeoftheindustry’sconfidenceinourhotelmanagementexpertiseandcapabilities.”
Park Hotel Group Wins First Hotel Management Deal Set to Grow Singapore Portfolio with New Addition
Things that think, link andcommunicatebecome thenewnorm.Physicalanddigitalworldsconvergeanduserinterfacetechnologiessuchasaugmentedrealityand 3D visualisation shape theway the twoworlds
interact.Mobile,socialandcloudtechnologiescollidetocreatesomething the industry describes as “the perfect storm,”an unusual convergence of forces that enables newwavesof applications suchas info-gratificationon thego -whereconsumerscanaccessinformationaboutrealworldobjectstheyseesimplybypointingtheirsmartphonesatthem.
Spearheaded by the Infocomm Development Authority ofSingapore(IDA)inconsultationwiththeindustry,governmentagencies,researchersandacademia,theITRhighlightsninekeytechnologythemes.Thethemeswereidentifiedfortheirimportance to the ICT landscape,aswellas theirpotentialimpact on Singapore’s economy and society. The themesareBig Data, Cloud Computing, Cyber Security, ICT and Sustainability, Comms of the Future, Social Media, New Digital Economy, User Interface and Internet of Things.
IDA’s Chief Executive OfficerMr Ronnie Tay said, “Infocommtechnology isfirmlyembedded in thewaywework, live, learnand interact. It is important thatwekeepabreastof the latest
Infocomm Technology Roadmap Reviews Nine Technology Themes that Impact Enterprises
and Organisationsdevelopmentofinfocommtechnologiesandassesstheirpotentialintermsofhowtheymayimpactorevendisruptourlives.TheInfocommTechnologyRoadmapthusseekstochartthetrendsandfuturedevelopmentoftheglobaltechnologylandscapeandthe possible opportunities and challenges for the infocommindustryaswellasuserenterprisesandorganisations.”
An example of the impact of emerging technologies ashighlightedintheITRisthepossibleconvergenceofInternetof Things, User Interface and Big Data that can lead to afuture home where electrical appliances may be able tocommunicate with each other. In such a future home, therefrigeratormayindicatewhatgroceriesarethereandsuggestsuitablerecipesforcooking.Itcanevenlinkupwithanearbygrocerystoretoorderadditionalingredients,afterwhichtheownerwillbecontactedviamobilephoneforpayment.Givensuchascenario,therewillbenewbusinessopportunitiesfortheretail,bankingandmobilesectors.
TheRoadmapistheresultofayear-longextensiveresearchand consultation process involving visionaries, thoughtleaders, analysts, research academia, CTOs, techno-strategists,industryplayersandthegovernment.Tocontinueto improve the roadmap, the ITR Symposium, themed“Co-creating the future,”wasorganized to facilitate furtherdiscussionandcollectaudiencefeedback.
“Park Hotel Group has the hotelowners’ needs as our primaryconcern.Webelieveacustomisedapproach to every uniqueprojectwillenableustocreateoutstandingand profitable hotels. This is theParkPromise thatwegive toourpartners,” Mr Law added. “Atthesame time,weareconsciousin selecting like-minded hotelowners with the same goals.Wearecertainthatwewillbeableto
Theproposed13-storeyhotel is slated tobea four-star 450-roomdevelopmentundertheupscale“ParkHotel”brand,whichissynonymouswithofferingconvenience,personalisedservicesand high standards of amenities to the business or leisuretraveller.With a gross floor area of 13,349m2 and room sizesrangingfrom21m2to42m2,thenewParkHotelatAlexandraisanticipatedtobenefitfromitsproximityandaccessibilitytothePasir Panjang andAlexandraRoadbusiness hubs, upcomingOne-North developments, as well asmajor tourist attractionssuchasSentosaandMountFaber.
Park Hotel Group Wins First Hotel Management Deal.
HOTEL CIRCUIT14
Calendar of Conventions & Exhibitions (Oct – Dec 2012)
A1: 394 ship calls were made and 942K cruise passengers throughput
A2:Two. Marina Bay Cruise Centre Singapore and Singapore Cruise
Centre @ Harbourfront
A3:Home-ported sailings,Turnaround sailings and Port-of-call sailings
A4:Contemporary, Premium and Luxury
A5: Winter months (Nov – Mar)
Quick Facts on The Global Cruise Industry• For2012:Worldwidecruiseindustryisestimated
at $33.5 billion, with 20.3 million annualizedpassengerscarried
• Majority of cruise ships sail in North America,Caribbean,EuropeandMediterranean
• Majority of cruise passengers are from NorthAmericaandEurope
• 4Players–CarnivalCorporation,RoyalCarribbeanCruisesLtd,StarCruises&NorwegianCruiseLineand MSC Cruises accounts for approximately86%ofthecruiseindustrybymarketshare.
The Cruise Industry in a Nutshell
Singapore Cruise Industry: Make a Guess!
TOURIST TRACKS 15
THE SHA ASSOCIATE MEMBERS
THE SHA HOTEL MEMBERSHolidayInnAtriumSingaporeHolidayInnSingaporeOrchardCityCentreHotel1929Hotel81(DICKSON)Hotel81(GEYLANG)Hotel81(STAR)HotelFortCanningSingaporeHotelGrandCentralHotelGrandChancellorHotelGrandPacificHotelMiramar(S)LtdHotelRe!@Pearl’sHillHotelRoyalHotelRoyal@QueensHotelSupremeibisSingaporeonBencoolenibisSingaporeNovenaInnotelHotelKlapsons,TheBoutiqueHotelInterContinentalSingaporeLandmarkVillageHotelLinkHotelMHotelSingaporeMandarinOrchardSingaporeMandarinOriental,SingaporeMarinaBaySandsMarinaMandarinSingaporeMoonHotelMovenpickHeritageHotelSentosaNaumiHotelNewMajesticHotelNostalgiaHotelNovotelSingaporeClarkeQuayOasiaHotelOrchardHotelOrchardParadeHotelPanPacificOrchardPanPacificSingaporeParcSovereignHotel
TheAmericanClubSingaporeAuricPacificMarketingPteLtdBatamViewBeachResortCareerStarInternationalPteLtdCofelySoutheastAsiaPteLtdCostaSandsResort(DowntownEast)DocomoIntertouchPteLtdGRIDCommunicationsPteLtdHimawariPteLtdHPLHotels&ResortsInstituteofTechnicalEducation(ITE)InternationalExecutiveEducationCenterPteLtdJack’sPlaceHoldingsPteLtdKaplanHigherEducationKristonFood&BeveragePteLtd (as at 30 September 2012)
