Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher. Email : [email protected]Website : www.sha.org.sg 17 Cantonment Road, Singapore 089740 SHA UPDATE EDITORIAL TEAM MICA (P) 023/02/2013 Jul 2013 – Sep 2013 • Shatec 30th Anniversary Gala Dinner 10 • K-pop fever at Recipes • Masterclasses for Hospitality Leaders 11 • SPOTLIGHT 12 TOURIST TRACKS • Calendar of Conventions & Exhibitions 15 SHA NEWS • Recognition for Singapore Green Hotels 1-2 • SHA Welcomes New General Managers 3 • Your Say: Customers “Then & Now” • General Manager’s Networking Session 4-5 5 • SHA Welcomes New Ordinary Members 6 • Resorts World Sentosa Singapore Emerge Victorious at Athletic Meet 2013 • Triumphant Victory for Marina Bay Sands at the Soccer Pitch 7 8 • Leveraging Technology for Business Excellence and Productivity • Personal Data Protection Workshop 8-9 9 HOTEL CIRCUIT • InterContinental Singapore Receives Prestigious New Environmental Accolades • The Ballrooms open at PARKROYAL on Beach Road 13 • Royal Plaza on Scotts Gets Creative for Charity 14 On 14 August 2013, 26 hotels were presented with the Singapore Green Hotel Award 2013 for their green efforts at an award ceremony held at the Holiday Inn Singapore Atrium. This is the highest number of winners recognised since the award was first presented in 2009. Winners were selected by a judging panel comprising SHA, BCA, NEA and PUB based on their performance in the key areas of waste minimisation, energy and water efficiency. The Guest-of-Honour for the event was Mr Heng Chee How, Senior Minister of State, Prime Minister’s Office. In his opening speech, Mr Heng applauded hotels for coming up with simple yet effective strategies to engage their stakeholders in green initiatives. In addition to the presentation of the awards, another highlight of the event was the launch of an official logo for the Singapore Green Hotel Award by SHA. Winners will be able to use the logo on their communication materials for the award validity of two years. Recognition for Singapore Green Hotels SHATEC INSTITUTES NEWS
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Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting & Ms Shrestha Sook YeanPublished by : Singapore Hotel AssociationDesigned and printed by : Colorcom Graphics Pte Ltd
SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher.Email : [email protected] Website : www.sha.org.sg17 Cantonment Road, Singapore 089740
On14August2013,26hotelswerepresentedwiththeSingaporeGreen Hotel Award 2013 for their green efforts at an awardceremony held at theHoliday Inn Singapore Atrium. This is thehighestnumberofwinners recognisedsince theawardwasfirstpresentedin2009.
Recognition for Singapore Green HotelsHeld alongside the award ceremonywas amini-exhibition featuring greensolutionsapplicabletothehospitalityindustryandaGreenHotelSeminar.
Broad Overview of Legislation, Funding and Green Mark Certification by MrMdHalimAnapi,ExecutiveManagerGreenMarkDepartment(ExistingBuildings),BuildingandConstructionAuthority(BCA)
Business Case of Green Retrofitting for Hotels byMrOonWeeChin,VicePresident&ManagingDirectorSoutheastAsiaCarrier,UTCClimate,Controls&Security
Energy Performance Contracting and Why it Makes “Cents”? byMrLimFattSeng,Director,ComfortManagementPteLtd
A CSR Approach Towards the Environment byMrThomasWong,Manager,ImpetusConceptusPteLtd
“The hotel industry is resource-intensive by nature. By and large, hotels are huge consumers of electricity and water, simply by virtue of their need to operate round-the-clock, 7 days a week. Hence, the adoption of green solutions such as energy-efficient lightings and water-efficient fittings with low flow-rates will help hotels to better manage their consumption, thereby lowering their operating costs.”
Mr Heng Chee How, Senior Minister of State Prime Minister’s office, in his opening speech
“Guests are becoming more and more conscious of the need to go green. This is highlighted in a recent survey by TripAdvisor that, out of the 1,300 US travelers polled, nearly two-thirds of them have indicated that they would often or always consider the environment when choosing hotels, transportation and meals.”
Mr Albert Teo, 1st Vice President of SHA in his welcome comments
TheofficiallogoforSingaporeGreenHotelAward
Congratulations to the following recipientsof the Singapore Green Hotel Award 2013 presented by SHA!
Mr Shantha De SilvaGeneral Manager,InterContinental Singapore
InterContinental Singapore announced theappointmentofMrShanthadeSilvaasGeneralManager at the hotel effective August 2013,whilst continuing with his senior leadershiprolewithinInterContinentalHotelsGroup(IHG)as Director of Operations for IHG Singapore,Malaysia,andPhilippines.
MrShanthaDeSilvahasbeenwithIHGforover30years,startinghis career in 1982 at the InterContinental Hotel in Colombo, SriLankaandhassinceworkedwithIHGinSriLanka,Cambodia,Bali–IndonesiaandSingapore.
He was General Manager at the Holiday Inn Singapore OrchardCityCentrein2005andsubsequentlyappointedRegionalGeneralManagerforIHGSingapore,MalaysiaandBatam.
Mr Simon HirstGeneral Manager,Raffles Hotel Singapore
Raffles Hotels & Resorts has announced theappointment of Mr Simon Hirst as GeneralManager of Raffles Singapore. One of theUK’s best-known hoteliers, Mr Hirst movedfromsisterpropertyRafflesPraslin,SeychellestotakeupthepositioninSingaporeeffective1August2013.
Aveteranhotelier,MrSimonHirstestablishedhis reputation in thehotelindustryover15yearsworkingwithhotelierGordonCampbellGray.HiscareerbeganwiththeMandarinOrientalHotelGroup,whereheheldmanagementpositionsinHongKongandSanFranciscoover11years.HethenjoinedFourSeasonsHotels&Resortsin1988,asResidentManageroftheFourSeasons,ParkLane,London.
HereturnedtoAsiain1991asHotelManagerofMandarinOriental,Hong Kong and then re-joined Four Seasons in 1994 as openingGeneralManagerofTheRegentChiangMai(aFourSeasonshotel).
Mr Brett WalkerArea General Manager,Village Hotel Katong & Village Hotel Changi
Mr Brett Walker joins Far East Hospitalityas Area General Manager East Cluster inSingapore.Inhisrole,he is responsible for theoverallstrategy,developmentandmanagementof thenewlyopenedVillageHotelKatongandtheVillageHotelChangi.
Armedwithover19yearsofhospitalityexperience,MrWalkerhascontributedtothehospitalityindustryinAustralia,NewZealandandDenmark,playingvitalrolesinspearheadingpre-openingteamsandhoteltakeovers.Wellversedinallaspectsofhospitalitymanagement,MrWalker hasbeenaGeneralManager in a varietyof propertiesofferingbothapartmentstyleaccommodationandhotelservices.
Well-known for his work with hotels, resorts,marinas,andcountryclubsintheUnitedStates,MexicoandCentralAmerica,Mr.BrianWernerhasheldseniormanagementpositionsoverthepast30yearswithmanagementcompaniesthatspecializeinthedevelopmentandoperationsof
resorts,hotels,clubs,golfcourses,turfnurseries,marinas, and gaming destinations in the United States, Mexico,CentralAmericaandAsia.
Mr David DonaldGeneral Manager,PARKROYAL on Beach Road
PARKROYAL Hotels & Resorts has announcedtheappointmentofMrDavidDonaldasGeneralManagerofthe343-roomPARKROYALonBeachRoadinSingapore.
With over 20 years of hospitality experiencespanning Australia and New Zealand, Mr David
DonaldbringsafreshperspectivetoPARKROYALonBeachRoadasGeneralManager,hisfirstroleinAsia.NostrangertothePARKROYALbrand,hewaspreviouslyGeneralManagerofthe196-roomPARKROYALhotel inParramatta,Australia, a keyMeeting, Incentives,Events andConference(MICE)destinationintheGreaterSydneyarea.
Before joining PARKROYAL Hotels & Resorts, Mr Donald also heldoperations,roomsandrevenuemanagementrolesatInterContinentalHotelsGroup,StarwoodHotelsandResortsandtheformerSouthernPacificHotelsCorporation.
SHA Welcomes New General ManagersSHA NEWS 3
Have customers of today changed in terms of their demands and expectations? This issue, SHA Update finds out from some of our hoteliers their thoughts and some of the ways their hotel has adapted to changing customer demands.
Your Say : Customers “Then & Now”
Meeting and Exceeding the Changing Expectations of Guests
Hotel Guests’ demands andexpectations have certainly changedover recent years and decades;Somefacilitiesandservicesthatwereconsidered essential by Guests inyearsgonebyarenolongerexpectedbytoday’sGuests(suchasaBusinessCentrewithsecretarialservices,etc.).
Hotels face a whole range of new demands and expectationstoday… in-roomentertainment, iPod/MP3docking stations, flatscreenTVs,andmorerecently,Wi-Ficonnectivity!
Mr Leo Llambi General Manager, Concorde Hotel Singapore
Leveraging Technology to Enhance Service Experience
Technology,globalisationandintensecompetitioninthehospitalityindustryhave revolutionised the way guestsbehave. It is increasingly challengingfor hotel operators as ever-changingtrends heighten guests’ expectationsand demands, not just on quality ofserviceandproduct,butspeedtoo.
Social media and mobile technologyareintheforefrontofthisrevolution.AmaraSingaporecreatedamobilewebsite twoyearsago, toprovidesmartphoneusers theeaseofbookingonlineonthego,whichhasanaveragevisitationrateof13%.
Withtheplethoraofhotels&restaurantsin Singapore, customers are nowempowered with a wider selection ofchoices;thusmayhave littletolerancefor poor customer service.Customerstoday appreciate their serviceexperience to be immediate andrelevant.
Providing exceptional service thatisable todelightor impressguestatevery touchpointhasnowbecome a fundamental to maintaining customer loyalty. In theevent that you fail to impress your customers, theymay switchserviceprovidersinsearchofbettercustomercareanddeliverytomeettheirexpectations.
Besidestraditionalmarketingtools,theHotelleveragesonsocialmediaplatforms such as TripAdvisor, Facebook, Twitter and Instagram, toreachouttocustomersanddeepenengagements.AmaraSingaporeintegrates social media into its hotel operations by tracking andresolvingcomplaintsonTripAdvisor.
Inviewofglobalisation,innovativemarketingisvitaltoattractdemandingwell-travelled business travellers. In anticipation of their businessneeds, additional perks such as complimentary upgrade, limousineservice, 24-hour stay, are often offered to build brand loyalty. Also,theHotelhasseenan increase indemand forwirelessconnectivity.Understandingtheneedsofthisgroupoftravellers,wireless internetaccessisofferedtoourcorporateclientsasavalue-addservice.ThisallowsthemtosendemailsandaccessInternetinthelobby,roomandourRestaurant.
Maintainingserviceexcellenceremainsatthecoreofourbusiness.Wecontinue topursueoperationalandserviceexcellence todelightourcustomers.Westrive toexceedcustomers’expectationsand this ispartofAmara’sbrandethosofalwayscreatinganindividualexperiencetoeachandeveryoneofourcustomers.
As technology continued to evolve in more recent times, thoseexpectationshaverapidlyescalatedtoademandforWi-Ficonnectivity,andtoday,thisisnotonlyexpectedinthehotelroom,butthroughoutthehotel;lobby,restaurants,poolside,functionrooms,etc.
This landmark initiative is testament toConcordeHotel Singapore’scommitmenttomeetandexceedGuests’expectations,anditisalsoinlinewithourMissionStatement;“TomirrorGuestattitudestohospitalityandcreategenuineexperiencesthatinspireconfidence”.
In tackling this challenge, it is important to maintain a high level ofemployeeengagement.Apart fromour current employee recognitionprogramme that includes certificates of appreciation and monetaryrewards,wehaveinvestedgreatlyintheareaoftraining.
At Park Hotel Group, we invite guests to “Discover Love” throughour intuitiveandpersonalisedservicedeliveredwithfinesse.Howweconveyourmaximof“whereeveryencounterisadiscoveryoflove”isthroughawell-thoughtandpainstakinglycrafted trainingprogrammethateveryemployeeisrequiredtoattendwithinhis/herfirstfewmonthsonthejob.
Awell-trainedemployeewhointrinsicallyembodiestheorganisation’sbrandvalueswouldbeabletoexecuteauniqueservicedeliverythatmakesforatrulymemorableexperience.This, inreturn,willtranslateinto repeatbusiness for thehotel. These initiativescontinue tobringoutthebestinouremployeesandensuringthatwehaveamotivatedandloyalworkforcefocusedonachievingbetterbusinessperformance.This has always been a priority for us aswe believe that a team ofengagedemployeewillstriveharder todeliverservicestandardsthatdeliverongrowingexpectationsofguests.
Mr Darren Ware General Manager, Grand Park Orchard
SHA NEWS4
Differentiating Ourselves through Service Excellence & Exceptional Attention
Customers nowadays are extremelytech-savvy and sophisticated, and withthe easy access to countless reviewsavailable online, they would expectinstant response and personal attentionto detail. Hotels now have to keep upwith the fast pace of guests’ wants,needsandhighexpectationsinthishigh
techenvironment.HereatOrchardHotelSingapore,westrive toprovidepersonalisedanduniqueexperienceforallourguests.Ourteammembersespecially the frontlinersare trained toanticipateguests’expectations.
Staff are encouraged to take on new areas of responsibility increatingguestexperiences.Weemphasizeontheultimateguestexperience,andourGuestRelationsteamspecialisesoncreatingmemorableexperiencesforourguestsfromVIPwelcometolittletoucheslikefindingoutguests’preferencesthroughconversationsandamonthlyGMcocktailparty.
Most customers rate a hotel based on experiences, thus it’simportant to differentiate ourselves with service excellence and
To stay ahead of competition, Orchard Hotel performs regularupgrading works with continuous efforts to enhance guestexperience. Our Fitness Centre has just completed a completerefurbishmentandguestscan look forward tonewand improvedGym facilities.Next in linewill beourSwimmingPool,whichwillundergoafacelifttoincludeaJacuzziforthecomfortandrelaxationofourguests.
Weareconstantly lookingatwaystoenhancethepersonaltouchat each point of contact and some new initiatives that the hotelhave embarked include In-Room Compendium video to provideinteractiveinformationonourvariousF&Boutlets,andadedicatedRoom Ambassador video where our friendly staff introduce thefeatures of our Rooms and explain the main in-room functionsand facilities, to anticipate our guests’ needs for information andcommunication.
Mr Andrew Tan General Manager, Orchard Hotel Singapore
The 2nd Industry Update and Networking Session for GeneralManagersfortheyear2013tookplaceon16September2013atTradersHotel,Singapore.
ThesessionbeganwithaninteractionandindustryupdatesessionbyMsMargaretHeng, ExecutiveDirector ofSHA. Thereafter,MsShresthaSookYean,Director,Membership& IndustryServicesofSHAgavemembersanoverviewofTourism&Hotelperformancein Singapore. Members were also given an update on the HotelProductivity Bench by Mr Robert Hecker, Managing Director,HorwathHTL.
General Manager’s Networking SessionHumanResourceDirectorswere invitedforthesecondhalfof thesessionwhichincludedapresentationanddialoguesessionwiththeMinistryofManpower.
SHA NEWS 5
SHA Welcomes New Ordinary Members
Aqueen Balestier HotelLocated in the vibrant heritage area of Balestier, theconvenientlylocatedAqueenBalestierHotelprovidesitsguests with easy access to explore historical, cultural,heritage, entertainment, retail and dining options inSingapore.Guestscanalso interactwith localsas theyenjoylocalculinarydelightsinthearea.
The 45 well-appointed, cosy rooms provide businessandleisureguestswithacomfortablestaywhilequalityserviceandwarmhospitalityensureguests receive the“AqueenExperience”.
Managed by Crescendas Hospitality Management,Aqueen Balestier Hotel is part of the chain of AqueenHotels&Resorts.
ONE°15 Marina ClubLocated in Sentosa Cove, the prime leisure district ofSingapore, ONE°15 Marina Club features a beautifulmarina of 270 berths with facilities to accommodatemegayachtsofupto200feet.
Thewell-appointedclubhouseencompassesworld-classfacilities including fine restaurants and bars, luxurioussuiterooms,amodernspa,awell-equippedgymnasium,members’andkids’ loungesaswellasconferenceandmeetingrooms.ONE°15MarinaClubevokestheglamourandeleganceofMonteCarloandisemergingtobeAsia’smostdesiredwaterfrontleisuredestination.
PARKROYAL on PickeringPARKROYAL on Pickering, a PARKROYAL Collectionhotel, redefinesurbanhospitalitywithastunninghotel-in-a-gardenconcept that incorporatesanarrayofeco-friendlyfeaturesthroughoutthebuilding.
Strategically situated at the gateway of Singapore’sCentral Business District, Hong Lim Park and bustlingChinatown,thehotelisclosetovariousmodesofpublictransportation.
Designed by renowned local architect WOHA, theaward-winning hotel features 367 elegantly furnishedguestrooms and suites that offer spectacular views ofthecityandthehotel’ssky-gardens.Asoothingcolourpaletteandnaturalwood,accentedwithanabundanceofdaylight,provideatranquilatmosphereforgueststorelaxineffortlesscomfort.
Amidst intense excitement and cheers, Resorts World SentosaSingaporewasfinallycrownedtheChampionTeamat theSHAInter-HotelAthleticMeet2013.
ThewinwasmadeevensweeterforResortsWorldSentosaSingaporeas theybaggeda totalof4additionalwins,namely the “BestTeam”and“BestIndividualPerformance”awardsforbothwomen’sandmen’scategories.
Winners of 32nd SHA Inter-Hotel Athletic Meet 2013Champion ResortsWorldSentosaSingapore
*Both Categories of GM 100M Race (45 YRS and BELOW) and (46 YRS and ABOVE)
Resorts World Sentosa Singapore EmergeVictorious at the Athletic Meet 2013
SHA NEWS 7
TheSHAandSTB,withthesupportofIDA,jointlyorganiseda Technology Educational for hotels titled “LeveragingTechnologyforBusinessExcellenceandProductivity”.
Thehalf-dayeventwasattendedbycloseto90participantscomprising management representatives, heads ofdepartments as well as IT practitioners from hotels inSingapore.
At the event, IDA shared with participants on the SectoralProductivity Initiative for the Hotel Sector and provided anoverviewof technology trends inSingapore,aswellashowhotelscanleveragethesetrendsintheirbusinessoperations.
Ms Michelle Lim, Assistant Director, Finance, Tourism andRetail Services, Industry ClusterGroup, IDA highlighted thefollowingtechnologytrendsinherpresentation:
The results of the 31st SHA Inter-Hotel Soccer League 2013wereasfollows:
Withthefinalwhistleblown,thefinalmatchesforthe31stSHAInter-Hotel Soccer League 2013 eventually concluded on 27June2013attheSerangoonStadium.
After more than 4 months of intense competition, the finalmatches saw league regulars, Conrad Centennial Singapore,Marina Bay Sands Pte Ltd and Resorts World Sentosa anddefendingchampion,MarinaMandarinSingapore,puttingupanimpressiveperformance.
The first half of the league saw a faceoff between ConradCentennial Singapore andMarinaMandarin Singapore for the3rdand4thplacing.TheexcitingmatchbetweenthetwoteamseventuallyconcludedinfavourofMarinaMandarinSingapore.
In the second half oftheleague,thetwoIRs– Marina Bay SandsPte Ltd and ResortsWorld Sentosa putup an intense fightas they vied for thewinning title. After anadrenal ine-packedmatch, Marina BaySandsPteLtdeventuallyemergedastheastheultimatevictorandwalkedawaywith the titleof theChampionTeam for thevery first time.Good job to all the participating teams for the2013league!
Triumphant Victory for Marina Bay Sands at the Soccer Pitch
Leveraging Technology for Business Excellence and Productivity
SHA NEWS8
The following papers were also shared at the half-dayTechnologyEducational:
Evolvement of technology in the Asian Pacific Hotel •IndustrybyMrHarbansSingh,ManagingDirector,UbiQGlobalSolutions
Understanding and applying social media analytics in •HotelsbyMrEdwinSeng,Lecturer,BusinessIntelligence& Analytics, School of Informatics & IT, TemasekPolytechnic
MySentosa, our journey to adopt mobility solution •to improve guest experience by Mr Eu Kwang Chin,DivisionalDirector,IT,SentosaLeisureGroup
Marina Mandarin’s “New Way Forward” - Evolving with •Less Manning in the F&B Arena byMsPatriciaYong,DirectorofMarketingCommunications,MarinaMandarinSingapore.
In addition to the presentations, participants also had theopportunity to view various technologies and solutionsapplicabletothehotelindustryatamini-exhibitionwhichwasheldalongsidetheEducational.
Participants were first given an overview of the PPDA from aregulatory perspective by Ms Penny Phua, Assistant Manager,Communications,Outreach&International,PersonalDataProtectionCommission(PDPC).
From left to right: Mdm Kay Kuok, President of SHA, Mr Albert Teo, Chairman,SHATEC, Guest-of-Honour Mr Lim Hng Kiang, Ms Margaret Heng , Chief Executive, SHATEC
A light-hearted performance by local comedian, Irene Ang
An impressive performance by our very own SHATEC students SHATEC’S 30th anniversary commemorative book “Developing Hospitality Talent”
From left to right: Randy Chow, Section Head/Culinary Arts, Temasek Polytechnic, Edmund Toh, Assistant Vice President, Culinary Operations, Food & Beverage, Resorts World Sentosa & President, Singapore Chefs Association, Tony Khoo, Executive Chef, Marina Mandarin Singapore, Pang Kok Keong, Founder/Director, Sugar Daddy Group, Eric Teo, Founder, ET Culinary Arts, Anderson Ho, Executive Sous Chef, Premium Kitchen, SATS
The evening saw the unveiling of a new SHATEC logo byMrAlbertTeo,Chairman,SHATEC.Thenewlogomarkstheschool’sdevelopmentintothenextlapanditscommitmentasapremierhospitalityinstitution.
Thereafter, Mr Teo presented a signed copy of the SHATEC30th anniversary commemorative book “DevelopingHospitalityTalent”asa tokenofappreciation toGuest-of-Honour,MrLimHngKiang.
Capturing the milestones and achievements of SHATECthroughoutitsproudhistory,thebookalsohighlightstheschool’sdedication inprovidingapracticalandholisticeducationfor itsstudentsandalumnitosucceedintheindustry.
Our distinguished alumni chefs who created the evening’s menu.
Earlier on, the girl group and students visited supermarkets foringredientsandtrainedtogetherinpreparationforthecharitydinner
LaunchedforthefirsttimeinAsia,the2013seriesof“Master-Classesfor Hospitality Leaders” is jointly offered by SHATEC and DriehausCollegeofBusinessofDePaulUniversity,USA.
HeldatGrandParkCityHallinthelastweekofAugust,theprogrammesaw 64 participants from 14 organisations comprisingmostly hotels.Participants gained insights on how organisational performancecan be improved through service system design innovation, revenuemanagement, adoption of business intelligence and strategicprocesses.
The programme was supported by the Singapore WorkforceDevelopmentAgencyandtheSingaporeHotelAssociation.
Masterclasses for Hospitality Leaders
This is the thirdyearofcollaborationbetweenSHATECandKorea’sFoodTV to promote the cultures of Singapore and Korea to theirviewers.
InterContinental Singapore Receives Prestigious New Environmental AccoladesSPOTLIGHT
1) What is your most memorable experience whilst as a student at SHATEC?
Dylan: Memorableexperiences includedgetting to learnallaboutcookingandthatparticularthemomentofreceivingmyveryownchef’suniform.IenjoyedallthepracticallessonsatSHATEC,wherewe learnedhowtocookusingprofessionalcooking equipment. Not forgetting, the relentless patienceof our tutors at SHATEC who never failed to answer ourquestions.
Joshua: MymostmemorableexperiencewasmyveryfirstcookingexperienceatSHATEC.Itwasthefirsttimewegottoexperiencetheprofessionalkitchenandthevariouscookingequipments. It was also exciting to learn about westerningredients we have never seen before, such as zucchiniandwesternherbs. Itwasalsoupon joiningSHATEC that Idiscoveredmypassionforwesterncooking.
2) Share with us your success story and how SHATEC has played a part in your career development through the years.
Dylan: SHATECwas an important stepping stone, withoutwhichIwouldnotbeexposedtocooking.Theschoolhelpedme gained momentum in the development of my culinaryskillsandfindingout formyselfwhat theculinaryworldandwhat top-notch culinary skills were truly about. The schoolalsoplayedabigpartinmysuccesstodaybygivingmetheopportunitytoworkatahotel.DuringmyinternshipatRaffles
Hotel,Iworkedat4differentoutletsandhadtheopportunitytovisitthekitchenoperationofalltheirF&Boutlets.Inadditiontocookingskills, I also learnedabout kitchenetiquetteanddiscipline.
Joshua: SHATEChasopenedupachannelformetoenterthe hotel industrywhere Iwas able to practisemy culinaryskillsina“real”kitchenenvironmentwithinahotel.Thebasicknowledge and skills I learnt at SHATEC providedmewithagoodfoundationandenabledmetopickthingsupfaster.SHATECdefinitelyplayedapart inmysuccessstoryastheschool has given me a good foundation and prepared mementally by giving me a rough idea on what working in akitchenwillbelike.Iwasfortunatetobeabletolearnalotatmyfirsttrainingground,RafflesHotel.
3) What is your advice to current SHATEC students on how to be successful in the hospitality industry?
Dylan: You will need to study hard at SHATEC! First andforemost,focusonbeinghardworkingatwhereyouarerightnow.Whenyouenterinternship,behardworking,diligentandeagertolearn.Secondly,desirestronglytobeafirstclasschefsothatyoukeeponpursuingknowledgeandexperience.Itiseventuallyhardworkthatwillgetyoutowhereyouwanttobeat.Thirdly,alwaysbehumbleinyourpursuitforlearning.Lastbut not the least, remember tobegratefulwhen you finallyattainsuccess.
Joshua:Myadvice for studentswhowould like to join theF&B industry is firstly for them to be able to accept F&Bworkinghoursandtheirrequirements;theyaredifferentfromthoseofanoffice-hourjob.Inordertosucceed,youwillneedto accept the reality of your work, gradually build up yourknowledgesothatyoucaneventuallygotoplacesyoureallywanttobe.Don’tgiveupwithouttrying.Evenwhenyouhavealreadytried,youshouldcontinuetopersevere,learn&buildyourcharacterfromtheexperience.
This issue, SHA Update invited Mr Dylan Ong & Mr Joshua Khoo, owners of the popular French restaurant, Saveur to share with us their journey to success.
SHATEC INSTITUTES NEWS12
InterContinental Singapore Receives Prestigious New Environmental Accolades
Singapore’sonlyPeranakan-inspiredluxuryhotel,InterContinentalSingapore, has recently added prestigious new environmentalaccoladestoitscollection.
These new awards, which include the Singapore Green HotelAward 2013, Water Efficient Building 2013 and EarthCheckSilver Certification 2013, recognise InterContinental Singapore’sgreenpracticesandeffortstowardsenvironmentalsustainability,particularlyintheareasofwaterandenergyconservationaswellaswastemanagement.
The Singapore Green Hotel Award 2013 is presented by theSingaporeHotelAssociation(SHA)andsupportedbytheBuildingandConstructionAuthority (BCA),NationalEnvironmentAgency(NEA),Singapore’sNationalWaterAgency (PUB)andSingaporeTourism Board (STB), acknowledging hotels which adopt
environmentally-friendly practices to conserve Earth’s preciousresources.
The high standard of environmental performance practicedby InterContinental Singapore has also been recognized byEarthCheck; the world’s leading certifier of travel and tourismorganisations,joiningindustryleadersfrommorethan65countriesbybeingawardedEarthCheckSilverCertifiedstatus.
Energy conservation measures adopted by InterContinentalSingapore include fitting energy saving T5 light bulbs and LEDlamps,aswellaswithmotionsensorsinstalledinbackofhouseareastoswitchofflightingduringoff-peakperiod.
The hotel’s recent investment in highly efficient chillers andupgradingofthechillerplanthavepositivelyreducedoperationalcosts,whilstgeneratingenergysavingof2,115,000kWhperyear,ora14.8percentimprovementfromthecurrentEnergyEfficientIndex.
Apart from demonstrating energy efficiency, InterContinentalSingapore also actively promotes recycling that includes glass,paper,plastic,oilandcartons.Hotelemployeesandguestsarealsoencouragedtorecyclewherepossible,withtheplacementofrecyclingbinsstrategicallyplacedwithinthehotel.
26 August 2013 marked the launch of the Ballrooms atPARKROYAL on Beach Road, Singapore’s newest stand-alonemeetings,markingthecompletionofanSGD20millioninvestmentin theproperty.Thenewdevelopment is located inadedicatedbuildingwithdirectstreetaccess,andconnectedtothe343-roomPARKROYALonBeachRoadviaaskywalk.
dinners,exhibitions,meetings,eventsandconferences.Setover576 square metres, it can accommodate events of up to 860guestsandhasbeendevelopedtoprovideclientswithmaximumversatility.
“Wehaveaveryrobustweddings,privateandcorporateeventsbusiness at PARKROYAL on Beach Road and this significantinvestmenthasbeenmadeinordertokeeppacewithconsumerdemandformoreefficientuseofspaceandthelatesttechnology,saidDavidDonald,GeneralManager. “ThedevelopmentofTheBallroomsatPARKROYALonBeachRoadaddstoSingapore’spropositionofbeingaMICEhubwithexceptional infrastructureanda varietyof options for hostingconferences,meetingsandeventsonvaryingscalesandrequirements.”
Located behind PARKROYAL on Beach Road (and occupyingthe former Furniture Mall site), The Ballroom boasts its ownseparate entrance off Nicoll Highway. Its driveway and drop-off point leading to an elegant open courtyard, The BallroomsatPARKROYALonBeachRoadoffersguestsanexclusiveandelevatedsenseofarrival.
HOTEL CIRCUIT 13
RP employees dressed up as superheroes to participate in ComChest Heartstrings Walk
Royal Plaza on Scotts’ (RP) employees joined CommunityChest Heartstrings Walk 2013 for a good cause with theirfamilyandfriends.Insupportofthischarityinitiativeorganisedby Community Chest, RP sponsored all registration fees foremployeesandtheirlovedones.
Thisyear,RPvolunteersdressedupassuperheroes,inspiredby the movie, “The Incredibles” to inject more fun and joyduring the event. Marcus Tan, Guest Services AssistantManager shared, “I am happy to be able to domy part forcharitywithmyparticipation. This ismy second year joiningtheHeartstringsWalkwithRP.Thisyear’swalkforcharityhasbeenespeciallyspecialformeasIhadtheopportunitytofulfilmydreamofdressingupasmyfavouritesuperherotogetherwithmycolleagues.”
Royal Plaza on Scotts revs up for Singapore’s sixth motor racing season with a life-sized pasta race car
RoyalPlazaonScotts(RP)celebratedSingapore’ssixthnightmotor racing seasonwith a life-sized pasta car in its lobby,thefirstevertobecreatedintheworld,andcharityoutreachinitiativesinsupportofCommunityChest.ThisisRP’sfourthlife-sizedracecar.Theteamhascreatedotherlife-sizedracecars with chocolate, bread and macarons in the previousyears.
Measuringover4.40metres long,1.90metreswideand1.30metres tall, the spectacular structure was constructed by adedicated team of 18 chefs and culinary staff. Led by RP’sCulinaryExecutiveChef,AbrahamTan,thecreativeteamtook1130hourstocompletetheworld’slargestpastaracecar.
The visually arresting life-sized pasta car was created witheightdifferenttypesofpastasuchaspenne,spirals,spaghetti,elbows, fettuccine, tagliatelle and squid ink pasta, with thesponsorshipfromAnglissSingapore,distributorofSanRemopasta. It took theRP teamuntiring efforts anddedication toaffixpiecesofpastaonthecarstructure.
Chefs of Royal Plaza on Scotts with life-sized pasta race car
Pasta Pronto joins inthemuchanticipatedeventbyteamingupwithCommunityChest to raise awareness for thecharitymovementanditsbeneficiary,ThyeHuaKwanFamilyServiceCentreatTanjongPagar(THKFSC).
HOTEL CIRCUIT14
(Source: STB Calendar of Events)
Calendar of Conventions & Exhibitions (Oct-Dec 2013)Date:From To
THE SHA HOTEL MEMBERSHotel1929Hotel81(DICKSON)Hotel81(GEYLANG)Hotel81(STAR)HotelFortCanningSingaporeHotelGrandCentralHotelGrandChancellorHotelGrandPacificHotelMiramar(S)LtdHotelRe!@Pearl’sHillHotelRoyalHotelRoyal@QueensHotelSupremeibisSingaporeonBencoolenibisSingaporeNovenaInnotelHotelJayleen1918HotelKlapsons,TheBoutiqueHotelInterContinentalSingaporeLinkHotelMHotelSingaporeMandarinOrchardSingaporeMandarinOriental,SingaporeMarinaBaySandsMarinaMandarinSingaporeMoonHotelMovenpickHeritageHotelSentosaNaumiHotelNaumiLioraNewMajesticHotelNostalgiaHotelNovotelSingaporeClarkeQuayOasiaHotelONE°15MarinaClubOrchardHotelOrchardParadeHotelPanPacificOrchardPanPacificSingaporeParcSovereignHotelParkAvenueChangiParkAvenueRochesterParkHotelClarkeQuayParkRegisSingapore
