Date post: | 09-May-2015 |
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ECONOMICS
PROJECT
ACKNOWLEDGEMENT
WE WOULD LIKE TO EXPRESS OUR SINCERE GRATITUDE
TOWARDS OUR SOCIAL STUDIES TEACHERS FOR THEIR UNSTINTED
SUPPORT.BIBILOGRAPHY
WIKIPEDIAGOOGLE
CONSUMERConsumer is defined as someone who
acquires goods or services for direct use or ownership rather than for resale or use in
production and manufacturing.Even though strong and clear laws exist in India to protect consumer rights, the
actual plight of Indian consumers could be declared as completely dismal. Very few consumers are aware of their rights or
understand their basic consumer rights.
CONSUMER PROTECTION LAWS
Consumer protection laws are designed to ensure fair trade competition and the free flow of truthful
information in the marketplace. The laws are designed to prevent businesses that
engage in fraud or specified unfair practices from gaining an advantage over competitors and may
provide additional protection for the weak and those unable to take care of themselves. Consumer
Protection laws are a form of government regulation which aim to protect the interests of consumers
CONSUMER PROTECTION ACT ,1986
Under this law, everyone, including individuals, an undivided family, a firm,
and a company, can exercise their consumer rights for the goods and
services purchased by them. It is important that, as consumers, we know at least our basic rights and
about the courts and procedures that deal with the infringement of our rights.
BASIC CONSUMER RIGHTS
RIGHT TO SAFETY
This consumer right is defined as the ‘right to be protected against
marketing of goods and services which are hazardous to life and property’. Specifically significant in areas such as healthcare, food processing and pharmaceuticals, this right spans
across any domain that could have a serious impact on the consumers’
health
RIGHT TO INFORMATION
This consumer right is defined as the ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as
the case may be so as to protect the consumer against unfair trade practices’
This right should ideally ensure that all consumable products are labeled in a standard
manner which contains the cost, the ingredients, quantity, and instructions on how to safely consume
the product.
RIGHT TO CHOOSE
It is defined as ‘the right to be assured, wherever possible, to have
access to a variety of goods and services at competitive prices’.
Competition, invariably, is the best regulator of a market place. Existence of oligopolies, cartels and monopolies are counterproductive to consumerism
RIGHT TO BE HEARD
‘The right to be heard and to be assured that consumer's interests will receive due consideration at
appropriate forums’ is referred to as the right to be heard.
This right is supposed to empower Indian consumers to fearlessly voice
their complaints and concerns against products and companies
RIGHT TO CONSUMER EDUCATION
The right of each Indian citizen to be educated on matters related to
consumer protection and about his/her rights
This right simply ensures that the consumers in India have access to
informational programs and materials that would enable them to make better
purchasing decisions
COMPLAINT FOR INFRINGEMENT
A complaint for infringement of consumer rights could be made under the following circumstances in
the nearest designated consumer court:The goods or services bought by a person or agreed to be bought by a person suffer from one or more
deficiencies or defects in any respectA trader or a service provider resorting to restrictive
or unfair trade practicesA trader or a service provider charging a price in
excess of the price displayed on the goods or the price that had been agreed upon between the parties or the price that had been stipulated under any law in
forceGoods or services that pose a hazard to the safety and life of a person offered for sale, knowingly or
unknowingly, causing injury to health, safety or life.
MEMBERSMEENAKSHI MENON
FREYAVIDYA VANJITHA
SREE LAKSHMISUKANYAGLADSY
GOPIKA K R