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Global Government © 2008 IBM Corporation Confidential Shared Services for DR Kent Kubie Rick Golden Tom Conroy
Global Government
© 2008 IBM Corporation
Confidential
Shared Services for DR
Kent KubieRick GoldenTom Conroy
Global Government
© 2008 IBM CorporationConfidential
Agenda
Shared Services – The Saga Continues
– Kent Kubie – Client Executive IBM
Shared services in action
– Tom Conroy OCIO and Rick Golden Associate CIO University of Nebraska CSN
Global Government
© 2008 IBM CorporationConfidential
Oct. 9, 2008
“Why do we need international cooperation? Because we have a globalized financial system…We’re all in this together, and need a shared solution.” Paul Krugman
“EU Summit: Financial Crisis Dominates Talks…[EU] trying to get all 27 leaders to back a plan to shore up the banking sector agreed to Sunday by Britain and the 15 countries that use the euro.”
Oct.. 15, 2008
“Global crisis has profound Asia effect”
Oct. 16, 2008
“Leaders 'United in Commitment' on Crisis, G-8 Says”
Oct. 15, 2008
Oct. 8, 2008
“States Beg Washington for Money as Large Shortfalls are Predicted”“Over 32 states anticipating budget shortfalls are asking Washington for help.”
“World recession fears mount after finance crisis”
Oct. 15, 2008
“Nearly 10,000 jobs are to be lost and up to 100 courts could close as budget cuts hit the public sector.”
“Oct. 15, 2008”
Global Government
© 2008 IBM CorporationConfidential
NASCIO State CIO's Identify Priorities for 2009
1. Consolidation
2. Shared Services
3. Budget and Cost Control
4. Security
5. Electronic Records Management/Digital Preservation/e-Discovery
6. ERP Strategy
7. Green IT
8. Transparency
9. Health Information Technology
10.Governance
Global Government
© 2008 IBM CorporationConfidential
ConsistencyConsolidationCollaborationShared Costs
Managed CostsOff shoringOut tasking
Stress Core competenceEnterprise projects
Common Themes
Any one or any combination are drivers
Shared Service Drivers
Global Government
© 2008 IBM CorporationConfidential
Economic issues/business atmosphere
What is driving current IT trends?
Source : IDC, “Customer Outsourcing Directions: IT Prefers Integrated Outsourcing, BPO Prefers Multisourcing – But What About the Future”, Doc #204612, Dec. 2006
Speeding up the implementation of application across business units
Hardware/system upgrade or refresh
New regulation/requirements
Internal process improvement initiative
Merger or acquisition
New management team
Information from an outsourcing vendor
Other reason, none of the above, not sure
Lack of resources/staff/capacity
Software upgrade
Outgrown existing infrastructure
Recommendation from a consultant or systems integrator
Results of internal cost analysis
Lack of internal knowledge/expertise
Improved quality of services
Need to focus on core business activities/ competencies
Top drivers of IT
0 10 40 50 6020 30(% of respondents)
Cost savings/budget pressures
Global Government
© 2008 IBM CorporationConfidential
Shared Services ― the continuing saga
Support Common Concerns
Shared Services
Reduces the cost of IT
– Better economies of scale
– Better efficiencies
– Consolidates investments in large scale projects
Provides access to services that may be out of reach and out of budget
– But are necessary
Enables focus on core competencies
– Providing customer service
Provides access to skills and best practices
– Access to 24x7 operations
– Sustainability of on-going operations
Facilitates technology upgrades
Increases flexibility to meet changing business demands
Inability to deliver projected benefits and business value
– Does one solution fit all
– Perception of different requirements
Higher costs than anticipated
– Sustainability costs money
Cost not evenly distributed between client and provider
Giving up something
– Control
– Staff
– Cost
Insufficient methods for measuring and monitoring Shared Service provider performance
– Need for SLA’s
– Is it Best in Class and how do I know
– Is it based on a successful model
Global Government
© 2008 IBM CorporationConfidential
Tell me what you see about this house?
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Global Government
© 2008 IBM CorporationConfidential
Do all of the rooms need a stove and a fridge?
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Global Government
© 2008 IBM CorporationConfidential
Do all of the rooms need a stove and a fridge? Probably not.
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RefCore Functions
Study
Sleep
Eat
Cook
Relax
Global Government
© 2008 IBM CorporationConfidential
Shared Services a Logical Perspective
Benefactors– Departments and agencies
– University/Higher Education
– City/County Government
– K-12
Shared Services– Consolidation of effort
• Off/Out Tasking• Collaborations
– Consolidation of resources• Maximize asset utilization• Reduce redundancy
– Cost Reductions• Purchase consolidation• Leverage vendors
1. Reduce costs
2. Provide better services
3. Enable citizens
Office of CIO
Governor Goals of Nebraska State
Government
– To Be Effective
– To Be Efficient
– Provide Self Service
Legislature
Common Assets, Services and Processes, $ On-going
Ties to Goals
Global Government
© 2008 IBM Corporation
Confidential
Shared Services in Action
Tom ConroyRick Golden
Global Government
© 2008 IBM CorporationConfidential
Fiber
Lincoln
Omaha
Current fiber
UNO UNMC
UNESS 800
State of NEDS 8100
UNZ9 BC SoN
Z9 EC
Current state. Mirrored storage between 501 Building and Nebraska Hall. Data is protected but application servers are not. Facilities are relatively close to one another.
DR/Continuity Phased Approach: Yr1) Build Storage, Yr2) Upgrade Mainframe, Yr3) Lay fiber to Omaha and install equipment. Final Step) Install CBU in Omaha
Current State
Global Government
© 2008 IBM CorporationConfidential
Process
Current State was the first step
Close collaboration for 3+ years
Procurements with the end in mind
Live within our means
Share responsibilities
– University Network
– State Mainframe Server
DR drills prove it works as designed
Global Government
© 2008 IBM CorporationConfidential
DR Considerations
RPO
RTO
Mirror
Scope of the Disaster vs. Distance
Cost / Capability / Risk / Probability
Global Government
© 2008 IBM CorporationConfidential
Current fiber
Omaha
Lincoln
Current fiber
Fiber Segment A
Bi-directional
Fiber Segment B
Bi-directional
UNO UNMC
z10 CBU UNESS 800
UNZ9 BCUN
ESS 800 State of NEDS 8100
State of NEDS 8100
Representation of planned DR and Business Continuity Shared Services between University of Nebraska and State of Nebraska. This will provide a hardened secondary site for DR/Continuity for both SoN and UN. The design point being a redundant Capacity Backup Unit System z to back up either the State of Nebraska or University of Nebraska’s mainframes in the event of an outage. Offsite mirrored storage would be available so no data loss would occur.
This plan to be complete by January 09. It also lays the ground work for other applications/systems to take advantage of this new capability
SoNZ9 EC
Global Government
© 2008 IBM CorporationConfidential
Shared DR Infrastructure
New capabilities with the IBM CBU
– RPO < 1 minute
– RTO < 4 hours
– Server, Disk and Tape in place
– 2009 Full Scale Exercise
– Testing on our terms
Global Government
© 2008 IBM CorporationConfidential
Communications Trailer
Shared mobile facility
Voice and Data
State Designed
Versatile
Global Government
© 2008 IBM CorporationConfidential
Questions?
