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Shared Services

The value proposition

“Building a platform for better public services at lower cost”

Bernard MutetiHead, Public Sector

Connected Kenya Summit, April 18th to 21st 2011

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Shared services is a businesses approach and an IT architecture designed to allow agencies to share key parts of their infrastructure, applications and business processes within their own organization, with other agencies and with the general public.

Challenges facing Government today

– Limited budgets in Treasury. Reducing Government cost is a necessity, not an option

– The need to modernize, consolidate or optimize IT infrastructures– The need for improved processes– The need to provide secure access to information to other Government agencies

and to the public at large– Responding to the competitive challenge of globalization– More demanding citizens as they experience the service improvements

technology brings

Shared services value proposition

– Economies of scale – minimize capital and operating costs – Focus on core competencies to better serve the public– Enhanced inter-agency cooperation and collaboration– Eliminate redundancy and free up resources for use elsewhere

Drivers to adopting shared services

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Connecting every Kenyan

Enablers

– Submarine cable (TEAMS, SEACOM, EASSY…)– Legislative environment (Unified license)– Strategic plan 2008 - 2012– PPP framework– Data Penetration (About 8M connected Kenyans)– Mobile penetration (About 50% penetration)– GCCN– Infrastructure – NOFBI

The enablersVision 2030

We are driven by the leadership, thrust and environment you the Government has created!

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SEACOM1.28TbpsLinks East and South of Africa to Europe and India, with the route passing through the red sea before terminating in Italy. It lands in Mozambique, Madagascar, Kenya, Tanzania and UAE along the route.Private cable, Neotel involvedS3WS

S3WS

LION

Seacom

to Marseille

to Mumbai

TEAMS

Fujairah

2011

EASSy

ACE

country is served by a submarine cable, either directly or via terrestrial backhaulingcountry where only satellite is applicable

Enablers: Submarine cables

TEAMSGoK initiative with 20% shareholding4500 km fiber optic cable, 1.2TbpsLinks Kenya through Mombasa to Fujairah in the UAE22.5% shareholding by Telkom Kenya

EASSy1.36Tbps of which 30Gbps equipped9 landing stations in Sudan, Djibouti, Somalia, Kenya, Tanzania, Comoros, Madagascar, Mozambique and SA.

High future proof capacity, at reduced costs and latencies. Excites uptake of technology, data penetration, internet usage, growth of BPO

sector

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4,204 KM of cross country fiber network opening up all parts of the country including those that would otherwise not have been reached

Fully owned by the Government of Kenya

POP in major border points for international connectivity (Moyale, Mandera, Lokichogio, Isebania, Busia, Mombasa, Lamu)

Telkom Kenya manages NOFBI (O&M) on behalf of the GoK

Enablers: NOFBI

.Hola

.Mandera

NOFBI PROJECT

Meru

Mwingi

KituiKangundo

Machakos

Namanga

Kajiado

. ...

..Muranga

.Mbuvu

.

...

.

....

..BometKisii

Isebania

Migoni

WebuyeBusia

Lokichar

NOFBI- SAGEM New OFC

NOFBI- SAGEM Existing

NOFBI- HUAWEI

NOFBI- ZTE

TKL Fiber - Existing

TKL Fiber – New OFC

NOFBI- HUAWEI New OFC

TKL Spares Teams and OFC Intervention sites

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Connectivity across 31 Government buildings in the Nairobi CBD and community Provision of a secure ICT infrastructure across all ministries and departments Present platform for IFMIS (Integrated Financial Management and Information System) GOK 80MB internet capacity is also shared across all ministries Network deployed by Telkom Kenya, present managers (O&M)

Enablers: The Government Common Core Network - GCCN

Milimani TKL DRCWestlands TKL

SMC

PM’s Office

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Scaling up use of shared services - Leverage on NOFBI for a Joined up Government

By combining the strengths of the NOFBI, GCCN and Telkom Kenya fiber backbones and access technologies (fiber, wireless, mobile, copper), create a scalable and future-proof basic infrastructure

NOFBI bachhaul becomes a gateway to linking all GoK user sites all over the country into the GCCN to share information, applications…

The Government has the width, we have the depth

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Shared services and improved public service

Combine & share back office functions that are common to all GoK agencies such as HR, Finance, Procurement, IT

eHealth, mHealth, mWeather, mEmergency…

Citizens biometric data (ID, License, PP, birth cert)

Online library, online syllabus, virtual classes, videos and podecasts

Query status of / process vehicle registrations, title deeds, permits, company registries, births, etc

All GoK Agencies

All

All GoK Agencies

GoK Data Center,

Education

Grassroot inclusion

(BoP)

Information sharing

Elearning – Lower subsidy for books by GoK, tuition, operational costs, skilled workforce, convenience

Taxes, pensions & Social security Finance &

NSSF

Digitization of records, citizens portals, access through digital villages, mobile, etc

Convenience of payments & welfare

Reduce costs, focus on core, standardize processes..

Accessibility, Timely Intervention, Anticipation

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Why Telkom Kenya?

As a national / global provider with a network of experts, we take a holistic approach to provide end-to-end, consistent support everywhere GoK offices are represented; our goal is to drive consistency and improvements for you

the largest services portfolio in the market with a nationwide delivery capability

Convergence of our gsm,

fixed ,mpls and 3G platforms

Project Management ,Value added services & in-lifecycle management

a suite of solutions adapted to specific government requirements

Advanced Service management Center & NOC supporting GoK 24x7

specialized expertise in the latest information and telecommunications technologies

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Pressing forward Managed voice services

IP Telephony services Advanced contact center and voice portal solutions Convergent voice services Fixed, GSM, CDMA

Managed video services

Enhanced video conferencing solutions Telepresence IPTV and multicast solutions

Managed data services

Collocation, data center, DR services Enhanced application services

Managed mobility services

Corporate mobility service Business Everywhere

Managed security services

Physical security, using biometric access controls…

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Conclusion:

Shared services are a building block in an evolutionary cycle towards more dynamic and

flexible public sector services, consistent with the vision of an agile, responsive and joined-up

Government fit for this millennium.

Asanteni!!