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SharePoint 2010 Governance - Avanade/media/asset/point-of-view/sharepoint360... · and development...

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© Copyright 2009 Avanade Inc. All Rights Reserved. The Avanade name and logo are registered trademarks in the US and other countries. SharePoint Governance Victor Fonseca Rodolfo A. Roim September 14 th
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© Copyright 2009 Avanade Inc. All Rights Reserved.

The Avanade name and logo are registered trademarks in the US and other countries.

SharePoint Governance

Victor Fonseca

Rodolfo A. Roim

September 14th

© Copyright 2009 Avanade Inc. All Rights Reserved.

Agenda

2

About Avanade

Reasons for SharePoint Governance

Avanade SharePoint Governance Proposition

Questions & Answers

Contacts

© Copyright 2009 Avanade Inc. All Rights Reserved. 3

Insight from our unique connections

• Industry and business acumen

• Industry, cross-industry solutions

• Horizontal solution accelerators

• Specialization on the

Microsoft platform

• Engineered assets

and architectures

• Industry, cross-industry

solutions

• Comprehensive

enterprise platform

• Superior price, performance

• Commitment to research

and development

Integrated, innovative solutions that realize results

© Copyright 2009 Avanade Inc. All Rights Reserved.

Avanade fast facts

Founded by

US $953 million revenue in FY10

More than 20% average yearly growth since our inception in 2000

Trusted advisor to more the 600 customers in all industries

Realized 96% satisfied customers

More than 60 locations in 20 countries

&

About Us

© Copyright 2009 Avanade Inc. All Rights Reserved.

Diverse, global customer base

Medium to large organizations • All industries • Government agencies

1000s of customers

© Copyright 2009 Avanade Inc. All Rights Reserved.

• 1st in certifications per employee

• 1st in .NET developer certifications

• 1st in Dynamics CRM certifications

• 1st in Dynamics AX certifications

• 1st in SharePoint certifications

• 19 elite Microsoft Certified Architects

Certifications

Expertise: Certifications and Competencies

• 23 Microsoft Gold Competencies,

the most of any partner

Competencies

“The passion of the Avanade staff has been a

pleasure to behold. In addition, any problems

that we encountered en route were fixed by

Avanade themselves or with the help of existing

networks and partners.”

Wouter de Bos, Director,

Solviteers

“Avanade is much more than an IT

consultant company. They have a deep

understanding of our business processes

and that combination has made our

project very successful.”

Jørn Smestad, CFO,

Hitachi Power Tools

in Microsoft expertise

© Copyright 2009 Avanade Inc. All Rights Reserved.

Avanade Service Lines

© Copyright 2009 Avanade Inc. All Rights Reserved.

Avanade Microsoft Alignment

© Copyright 2009 Avanade Inc. All Rights Reserved.

Agenda

9

About Avanade

Reasons for SharePoint Governance

Avanade SharePoint Governance Proposition

Credential

Questions & Answers

© Copyright 2009 Avanade Inc. All Rights Reserved.

► Governance is the set of policies, roles, responsibilities, and processes

that guide, direct, and control how an organization's business divisions

and IT teams cooperate to achieve business goals

Reduce Total Cost

of Ownership

Optimize

Remove legacy

Drive Efficiency

Encourage Standards and

Consistency

Brand

Reduce redundant technology

Provide best practices

Provide Service and Solution

Empower Business

Empower Teams

Empower End Users

Reasons for SharePoint Governance The Definition of Governance

© Copyright 2009 Avanade Inc. All Rights Reserved.

• The biggest strengths of SharePoint are sometimes its biggest drawbacks:

– it’s easy to deploy across the company, so many implementation are done ad-hoc in a technology-driven manner

– Teamsites can be quickly and easily created for employees, rapidly leading to a potentially chaotic universe of teamsites

– SharePoint is highly customizable and configurable with a wide range of features and functions, so users sometime end up lost or confused

SharePoint Characteristcs

No prior experience needed to deploy company-wide

Sites quickly created and easily available for users

Large range of features and functions

Strengths

Implementation performed internally by IT and with initially

low TCO

Fast on-demand site creation for users, teams, projects, across the

company

A wide range of business needs can be addressed by SharePoint

Challenges

Technology rather than business driven and lacking clear business

objectives

Uncontrolled expansion leading to unsupervised chaotic site

collections

Untrained users with too many tools at their disposal and lack of

guidance

11

Reasons for SharePoint Governance The SharePoint Paradox

© Copyright 2009 Avanade Inc. All Rights Reserved. 12

Reasons for SharePoint Governance Any of these sounds familiar?

“My support guys are overwhelmed with SharePoint end-users tickets.”

IT Support Manager

“Lists, document libraries, views, web parts, … I’m starting to get a little lost and confused. I’m not sure where to begin and I don’t want to reinvent the wheel. There must be a better way of achieving what I want to do?”

Site Contributor

“There is plenty of literature on SharePoint on the Web. There is actually way too much of it. I really need one reliable source I can go to when I need help.”

Site Administrator

“We’ve let users create sites on demand. No one has really been checking, and now we have thousand of team sites out there. We haven’t a clear archiving policy defined, costs are increasing with no clarity on who should pay, and things will soon get out of control.”

IT Manager

“I’m sure that there is so much more we could be doing with this, but our IT organization just doesn’t seem to be able to keep up with our users.”

Business Manager

© Copyright 2009 Avanade Inc. All Rights Reserved. 13

Reasons for SharePoint Governance Most common Problems

Sites are not archived

People don’t find information

Sites are not brand

compliant

People don’t want to use it

Users are discouraged

The right tool isn’t used for the right task

Technology Proliferation

Server Proliferation

Site Proliferation

Proliferation

Low ROI for the Company!

Point of this new product not clear

Technology seems too

complicated

Too hard to get right support

Confusion

Look and features different from one

site to another

No connection between sites nor

federation

No unified goals and vision across departments

Segregation

Helpdesk is overwhelmed

© Copyright 2009 Avanade Inc. All Rights Reserved.

Agenda

14

About Avanade

Reasons for SharePoint Governance

Avanade SharePoint Governance Proposition

Credential

Questions & Answers

© Copyright 2009 Avanade Inc. All Rights Reserved.

Avanade SharePoint Governance Proposition Microsoft SharePoint Governance Framework

15

Governance is the set of policies, roles,

responsibilities, and processes that guides, directs,

and controls how an organization's business

divisions and IT teams cooperate to achieve

business goals.

Three major areas for governing SharePoint 2010

Products:

· IT governance of the software itself and the

services you provide

· Application governance of the custom solutions

you provide

· Information Management governance of the

content and information that users store in those

services.

Governance Areas

© Copyright 2009 Avanade Inc. All Rights Reserved.

Avanade SharePoint Governance Proposition The Reasons

• An increasing number of our clients are complaining about the lack of governance of their SharePoint implementation, asking for advice to correct the trends.

• Though governance should ideally be strong from the start, correcting a SharePoint implementation is possible. This correction must be conducted following a strict methodology, adapted to the client’s context.

• Based on this increasing need, Avanade has decided to develop an offering dedicated to SharePoint Governance for on-going projects.

16

© Copyright 2009 Avanade Inc. All Rights Reserved.

Avanade SharePoint Governance Proposition Avanade’s Framework

Performance Management and Leadership

Executive Sponsorship

Vision & Roadmap

Product Life Governance

Usage Monitoring

Success Criteria & KPIs

People & Teams

Roles & Responsibilities Champion Network

Communication Training

Information Management & Lifecycle

Content Guidelines Content

Types Sites

Directories Search Optimization

Archiving Policies

Service offerings

Site Architecture

Site Creation Rules

Cost Allocation

SLAs & Quality

Change Management

Support & Help Desk

17

© Copyright 2009 Avanade Inc. All Rights Reserved.

Divisional

Portal

Regional Portals

Groups & Teams

Projects & Workspaces

My Sites

Avanade SharePoint Governance Proposition Sample SharePoint Governance Model

© Copyright 2009 Avanade Inc. All Rights Reserved.

• Coordinated governance

• Centralized vision and steering

• Common set of guidelines and policies

• Information management / collaboration polices & ways of working

• Demand & supply balancing

• Asset management and re-use

• Definition of clear and standardized processes

• Quality control

A SharePoint Center of Excellence

acts as an enabler for increased

uptake of SharePoint.

The CoE allows for:

IT production resources

(internal and external)

Business

(IT customers and users)

Develop

-ment Mainten.

Opera-

tions Support Etc.

Products &

Services

IT domains

IT

Bu

sin

ess

Cen

ter

of

Excell

en

ce

SolutionPlanning

ApplicationsManagement

& Support

RequirementsChange

Management

ApplicationPortfolio

Management

System CoEManagement

Project &Program

Management

ArchitectureGovernance

ServiceIntroduction

VendorRelationshipManagement

Avanade SharePoint Governance Proposition SharePoint Center of Excellence

© Copyright 2009 Avanade Inc. All Rights Reserved.

Avanade SharePoint Governance Proposition Building a CoE

The CoE strategy is to rapidly evolve with demand towards a globally optimized

SharePoint CoE capable of fulfilling business needs in a fast and efficient manner.

CoE IT Funding

CoE IT Total Cost CoE Business Funding

CoE Resource

Pool

CoE Offshore

Involvement

CoE Staffing CoE Portfolio

Size

© Copyright 2009 Avanade Inc. All Rights Reserved.

Agenda

21

About Avanade

Reasons for SharePoint Governance

Avanade SharePoint Governance Proposition

Questions & Answers

Contacts

© Copyright 2009 Avanade Inc. All Rights Reserved.

questions & answers

22

© Copyright 2009 Avanade Inc. All Rights Reserved.

Agenda

23

About Avanade

Reasons for SharePoint Governance

Avanade SharePoint Governance Proposition

Questions & Answers

Contacts

© Copyright 2009 Avanade Inc. All Rights Reserved.

thanks! avanade.com.br facebook.com/avanadebrazil @avanadebrazil Victor Fonseca Rodolfo Alves Roim [email protected] [email protected]

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