Sharing Best Practice26th July 2012

Community Development

Poole Housing PartnershipALMO managing the Council’s housing stock in Poole

Approximately 5000 homes, xxx staff

Satisfaction with consultation; Views taken into account, general needs 76% in 2010 up from 61% and Sheltered 86% up from 71% in 2008

Being kept informed; general needs 85% up from 84% and Sheltered 90%, the same as 2008

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Board of Directors – Resident Representatives √

Housing Strategy Panel – Main consultative panel: Resident led; voting members √

Resident Scrutiny Panel: New framework March 2012 √

Reinvestment Panel: Resident Chair, decision making, spending budget √

LCRs: high level of engagement, democratic process ;currently 29 √

Working Groups and Panels; members only or public, √

Formal Structures

√Working Groups and Panels; (members only or public) √

Project or area specific eg:New Roots ASB – Focus on ASBGrounds Maintenance & Cleaning(currently 11)

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Surveys; Satisfaction Survey (Independent, 2 yrly)Project / service specific

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Associations/clubs (formal and social) – PHP contribution √

Less Formal Structures

Best Practice ExamplesResident Scrutiny Panel formed in late 2011 with first formal meeting held March 2012

Panel of 10 with resident Chair and facilitation moving towards residentsResidents report outcomes to other Panels or Board

Scrutiny of service areas•Service Standards•Customer Service Complaints•Caretaking Services

Annual Report

Fundays and Events Held in the heart of the community; planned with the community

FREE family fun day out

Partnership approach; Police, Fire, BoP: Family Information Service, Children’ Service, UHP etc ..

PHP new and existing project updatesSurveys , Resident Involvement, Financial Inclusion Team

Grow Your Own Turlin Moor Community Garden Opens 10th June

Community gardens, allotments and gardening projects

Wide ranging involvement:PHP residents, Youth Centre, School, Nurseries, Children’s Centre, Councillors, Police, Church, Community Dev, Quay School

Boards, beds, seeds and plants, local shop etc

Launch: 60 attended in pouring rain! Over 100 people have joined in so farResident led panel to oversee delivery of project

Community and neighbourhood projects

Schemes come from residents; they lead on consultation

Improving communities - local knowledge of what’s needed

Challenge – does it fit with Council objectives

‘A safe enclosed space to play while people of all ages and abilities can relax…’ Resident support through to Panel/approval level

Forums and Panels

Looking at contracts and specifications

Looking at performance

Looking at behaviours and standards

Sharing good practice

Developing knowledge and skills

Reviewing ServicesCar Parking Review; 2010 to 2012 …ongoing !

Area specific – Poole Town and some sheltered schemes

Range of stakeholders and range of consultation:• Parking Review Steering Group• Public Meetings (held locally)• Letters/Newsletters• Legislative, Committee bound, time bound

Learning outcomes:High volume consultation early in process Implementation needs

Engaging with the wider community

Line dancing Age concern pop inPoetry clubsArt and paintingFrench lessonsMemory caféArmchair exercisesCommunity clubsWii tournamentLunch clubs

Community Hubs

DartsCards afternoonBingoGardening clubExercise classMusic rehearsalKaraokeQuiz nightsHorse racing eveningsCheese and wine evenings

Sheltered Housing Open Week

New ways to engage

TV in PHP reception

Interactive Channel; opening up the ways for involvement and contact for PHP residents; go live 25th July

Volunteering with PHP ; helping someone to stay involved in their community

Be current, stay current

Change to engage

• Review what we do• Why we do it• How we do it• Understand our residents –

profiling/surveys/consultation• Who they are • What they like• Tailor approach

Thank you

Janet Read on behalf of

Carmelina BrownHead of Housing ManagementTel 264410 or email c.brown@poole.gov.uk