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Introduction SHEA WASTE AND RESOURCE MANAGEMENT
The Safety, Health and Environmental
Awareness, or SHEA Waste and Resource
management scheme is designed for all
persons who require access to operational
sites, both permanent and temporary, including
all levels of operatives, supervisors and
management.
The SHEA Waste and Resource management
scheme comprises eight modules. The seven
core modules are common to all utility
industries and form the basis of health, safety
and environmental law and workplace practice.
A further module provides the industry specific
content. It is designed to provide evidence that
an individual has demonstrated an appropriate
level of knowledge, understanding and
behavioural awareness. It is a passport
scheme and does not indicate any level of
technical competence or skilled expertise.
The scheme is affiliated with the Construction
Skills Certification Scheme (CSCS), allowing
utility workers to access CSCS controlled sites
for purposes of utilities work without the need
to hold a separate card. The utilities industry
shares a common goal and commitment to
robust mechanisms that enable all workers to
demonstrate health and safety awareness and
relevant skills and competences. CSCS
affiliated cards carry the CSCS hologram in the
top left corner. A coloured bar may also appear
under this hologram denoting the level that the
operative has achieved in line with the CSCS
card colour scheme.
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Scheme Structure
The scheme consists of 8 modules covering the following core health, safety and environment content:
Module 1: Introduction to the waste sector
Module 2: Legislation, regulation and company procedures
Module 3: Health and safety in the workplace
Module 4: What happens if things go wrong?
Module 5: Occupational hazards and consequences
Module 6: Onsite risks and precautions
Module 7: The environment
Module 8: Waste collection: drivers and operatives (Waste specific module)
Scheme specification This section identifies the required learning and assessment for each module. It specifies this through
identifying both overarching learning aims and associated, specific learning outcomes.
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Module 1: Introduction to the waste sector
This module has been designed to provide learners with awareness of the waste industry.
There are 4 learning outcomes for this module:
LO1: Understand waste hierarchy and the processes
LO2: Know waste type and classification
LO3: Understand how waste is processed and sorted after collection
LO4: Know the purpose of materials recycling facilities (MRF) and landfill
Module 2: Legislation, regulation and company
procedures
This module has been designed to provide learners with awareness of legislation, regulation and
company procedures when working in the waste industry.
There are 3 learning outcomes for this module:
LO1: Know the Employer responsibilities relating to the Health & Safety legislation, regulation and
Company procedures
LO2: Know their roles and responsibilities in relation to the Health & Safety legislation, regulation and
Company procedures
LO3: Understand the Health and Safety regulations and the role of the regulators
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Module 3: Health and safety in the workplace
This module has been designed to provide learners with a basic awareness of a hazard and a risk, the
principles of a risk assessment and control measures to reduce the risks.
There are 3 learning outcomes for this module:
LO1: Know the difference between a hazard and a risk
LO2: Know how hazards are associated with materials, equipment, the environment and people
LO3: Understand the control measures and principles behind risk assessments and control methods
to reduce risk
Module 4: What happens if things go wrong?
This module has been designed to provide learners with a basic awareness and understanding of fire
safety, hazards and accidents, reporting mechanisms and investigations.
There are 3 learning outcomes for this module:
LO1: Understand how hazards occur, the causes of near misses and accidents
LO2: Know how to control risks in a workplace environment
LO3: Understand fire safety and first aid regulations
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Module 5: Occupational hazards and consequences
This module has been designed to provide learners with awareness of occupation health and
wellbeing.
There are 3 learning outcomes for this module:
LO1: Understand the role of Occupational Health relating to potential risks and hazards in the
workplace
LO2: Know how the regulations Manual Handling and COSHH are applied to the Health and Safety of
the workplace
LO3: Know how to identify hazardous substances, the potential risks involved and how to manage
these risks
Module 6: Onsite risks and precautions
This module has been designed to provide learners with awareness of risks associated with working in
an adverse environment and workplace responsibilities within the waste sector.
There are 3 learning outcomes for this module:
LO1: Know the risks associated with excavations and confined spaces
LO2: Understand the principles and requirements of working at heights
LO3: Understand the principles and requirements of working in the vicinity of overhead and rail
services
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Module 7: The environment
This module has been designed to provide learners with awareness of the risks to our environment,
employer and employee responsibilities to environmental legislation, regulations and company
procedures.
There are 4 learning outcomes for this module:
LO1: Know and understand employer and employee responsibilities regarding environmental
legislation, regulation and company procedures
LO2: Know what to do when things go wrong and the benefits of environmental management
LO3: Know how to identify environmental issues and manage them appropriately
LO4: Know the regulations relating to the environment and waste and how to appropriately deal with
hazardous materials
Module 8: Waste collection: drivers and operatives
This module has been designed to provide learners with awareness of the risks associated with waste
collection, members of the public and safe working practices.
There are 2 learning outcomes for this module:
LO1: Know safe practices when working with collection vehicles and associated equipment
LO2: Understand the risks and hazards associated with waste collection and members of the public
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Duration
The course can be delivered effectively within a typical working day and has an expected duration of
approximately 6 hours dependant on role and number of modules. Special needs of participants must
always be taken into consideration and this could extend the time needed to deliver the course.
Course duration of less than 5.5 hours is not considered possible, given the need for knowledge
assimilation and module assessments. Breaks should also be taken into account when delivering this
course.
Group Size
Set at a maximum of 12 participants, to ensure each individual has sufficient opportunity to ask
questions and receive appropriate trainer input and attention.
The course may be delivered by one Trainer for all group sizes, up to the maximum of 12 participants.
Please Note: The availability of 2 or more Trainers does not allow the group size to be increased
beyond the maximum of 12.
Joining Instructions
Once the course has been booked the trainer must send the learners joining instructions for the
course, this is can be done via email, post or telephone. There is an example joining instructions form
located in the documents folder of the Trainer Device which the trainer can use. Alternatively, the
trainer can create their own for to send to the learners.
The trainer should let the learners know all the specific details relating to the course, this should
include date, time, location, directions to the venue and what the learner should bring with them. The
learner will need to bring identification, and a passport sized photograph with them on the day of the
course. This is because if they are successful, their details and a record of their achievement will be
recorded on the industry skills platform EUSR.
The trainer will need to request information from the learners too, specifically – if the learner has any
special needs or disabilities so that the trainer can tailor the training session and materials to meet the
learners needs. This will also allow the trainer to make the appropriate and necessary arrangements
to the training facilities.
If refreshments and lunch are being provided the trainer will also need to request whether the learner
has any dietary requirements or allergies.
The joining instructions must state that the course and assessment is taken in English. If the trainer
would like to use a translator when conducting the course, the trainer must first contact EUSR who will
then organise for the recommended translator to sign the relevant terms and conditions. It is also the
trainer’s responsibility that when using a translator, all rules are adhered to.
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Facilities
Must be a room designated for the training of sufficient size to seat all participants comfortably,
allowing enough space to allow for knowledge tests to be completed independently. Facilities on site
should also include toilets and an area for consumption of drinks and food. These must comply with
the current legislation and good practice.
Equipment
The Utilities Sector SHEA Course is issued to Approved Trainers via a USB trainer device or through
the EUSR Installation to Hard-drive tool. It should therefore be delivered using a laptop and linked
projector. The screen used must be of sufficient size to enable clear viewing by all participants. The
presentation must not be modified or added to in any way.
Equipment and support materials
Room laid out in a U shape
Delegate Workbooks
Laptop
Projector
Flipchart and flipchart pens
Whiteboard
Participant nameplates - optional
Pens and blank A4 paper
PowerPoint presentation
Blu-tack
Sticky notes – a mix of colours
Selection of coloured pens
Internet access for videos
Batch form
Registration Form
EUSR Register
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Your own register
Answer Sheets
Organisation Accident Report
Blank Fire Risk Assessment
Filled in Fire Risk Assessment
Course Content / SAT
The course uses the Systematic Approach to Training (SAT) which consists of a series of slides,
structured in modular form, Programme Leaders guide to help assist the Trainer and a Delegates
Workbook which must be handed to the Learners at the start of the session. It is recommended that
Trainers study the material prior to delivering the course in order to familiarise the content and to
determine their approach to the material (for example, which visual aids will be used and when they
will be shown).
It is expected that Trainers will provide more detailed and focussed inputs than those listed on the
slides (Please read Methodology Section) and should have specific reference to their job and the
company for which they work. All the modules and slides must be covered in the sequence that they
appear
A Trainers Notes Pro-forma is provided to support the Trainers preparation. The notes should be
designed to aid preparation and must not be used during the presentation as a script.
The learning material must not be altered in any way, nor may it be edited, shortened or lengthened.
Personalisation of the material, such as adding the Company logo is also forbidden. The use of
additional materials or visuals can only be used outside of any interference with the presentation.
Copyright and intellectual rights are held by Energy & Utility Skills on behalf of the industry.
There are additional support features built into the material designed to aid the trainer and quality of
the presentation. The icons sued within the Programme Leaders Guide are also used on the slides to
share where an activity (which isn’t optional) and the Delegates Workbook should be used. The last
slide of each module is the “Recap” slide, where the trainer carries out a summary of the modules
content. This should also alert the trainer that the last slide has been reached and indicate that it is
time for the assessment.
Please follow instructions within the testing section regarding access to questions which will be shown
on the screen this allows the questions to be displayed on the screen one at a time. This will aid some
who may have difficulties and allow the Trainer to read out the questions.
Energy & Utility Skills will monitor the course content and will review and amend the Courses as
required following consultation with the industry.
Registration
The course contains two routes to registration, the trainer can either deliver the first 7 modules and
with the learners being assessed on a total of 30 questions. If the learners get the required pass
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marks and complete the course successfully, they will be eligible for registration and receiving the
category “SHEA (Waste & Resource Management)”.
The second route will be for the trainer to deliver the first 7 modules and the 8th additional module –
“Waste Collection: Drivers and Operatives”. The learner will have to complete a total of 40 questions
and if successful they will be eligible for registration and will receive two categories – “SHEA (Waste &
Resource Management)” and “Waste Collection: Drivers and Operatives”.
The learner will indicate to the trainer, which route they wish take and the trainer must get the learner
to tick the relevant boxes on their registration form, so that Energy & Utility Skills Limited know which
route has been taken.
Methodology
The Utilities Sector Safety Health and Environment Awareness Course covers a broad range of
subject areas; the amount and range of information is large. This results in the Course being a
challenging Training event, particularly for participants new to the Industry. The trainer must therefore
adopt a range of styles to support effective learning and some of these are described below.
Trainers must adopt an inclusive and informal approach to all participants. Pre-course preparation and
familiarity with the technical content is essential if the Trainer is to deliver effectively. Reading directly
from the presentation material is discouraged as this reduces eye contact with the participants and will
disrupt non-verbal channels of communication.
Professional delivery techniques are important and to aid the Trainer, clues are given to assist smooth
delivery. Most slides are animated which results in lists or a number of paragraphs being built on the
screen.
Within the Programmer Leaders Guide there are numerous “Activities” and “Optional Activities” to help
aid the trainer with delivering the course. The activities which are not optional should be used within in
the course, the optional activities are there as an aid but if the trainer has their own activities and
material to go with them, then they should feel free to use them within the course. All activities are
labelled with a proximate time to help the trainer gauge how long they will deliver each module.
Participative techniques such as questioning (using open style questions) and discussion leading are
recommended. Using the experiences of participants in developing examples of both compliance and
non-compliance are essential to support effective learning. Seeking the contribution of all throughout
the event is required to ensure learning is achieved by all. The scene should be set ensuring all the
individuals that make up a group are asked a question during the first module. It is important to ensure
that what they see is linked directly to what they hear. This does not indicate the use of the same
words or phrases that may be on the slide, but the need to match spoken subject to slide subject using
the techniques described.
Research has demonstrated that the spoken word without any other interaction results in on 7 % of
the content being remembered. Encouraging the whole group to participate through dialogue can
increase this to 50%. Having a range of visual aids such as items of PPE equipment, fire
extinguishers, notices and pamphlets available to show to the group can make further improvements
in learning effectiveness. The course does not only support the new entrants into the sector but should
be used by the Trainer as a vehicle to challenge those, because they are experienced, as to their level
of knowledge and understanding.
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The Trainer will need to be aware of the environment in which learning is taking place and the lengths
of time attendees are expected to sit and concentrate. It is recommended that short breaks for
refreshments etc. are used to punctuate the Course, thereby extending levels of concentration. Each
module is to be tested on completion of its delivery and the testing strategy described in this
specification must be adhered to. Procedures must be in place to deal with those attendees who have
difficulty in writing or reading.
Online Course Requests
All trainers are required to schedule with Energy & Utility Skills (EU Skills), in advance, the training
session they are holding. The application to schedule the course is located in the authorised user
section of the EUSR website. A link to the course booking area can be found on the menu of the
training delivery software. To make course requests, a trainer must have internet access.
Assessment
There is a multiple choice test after each module bar module 1, each test consists of 5 questions,
apart from module 3 which has 10 questions. Module 8 is an optional module, if module 8 is requested
the learners will be required to complete a total of 40 questions. If module 8 is not requested then the
learner will only complete a total of 35 questions.
Slides Once a module is complete the trainer will need to open the assessment slides which correspond with
the module the trainer has just covered. The slides for the assessments are located on the trainer
device.
The opening slide will be titled – ‘Completing the Answer Sheet’ and will say the following:
• Please read or listen to the following questions.
• Do not make a choice until ALL options for the question have been read.
• Make your choice and fill in the appropriate square as shown below.
• There are five questions in this module
Then the next five slides will have test questions for the Module. The questions are multiple choice
and there will be 4 answers to choose from per question on each slide, only one answer will be
correct.
The last slide will state:
• Module Assessment Complete.
• Please return your Answer Sheet to the Trainer.
Testing All the questions are designed to measure the desired outcomes as specified in the modular
objectives. While there is no designated time limit for each module test; the tests should take
approximately 10 minutes per paper. The Trainer is expected to manage this, taking into account the
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needs of individual attendees and the group as a whole. You will need to pace question delivery in
order to ensure all attendees have sufficient thinking time when making their choice from the options
shown.
1. Issue answer sheet prior to the first test. Ensure attendee completes section requiring
signature.
2. Answer sheets must be completed independently, and this must be monitored by the trainer as
the EUSR Invigilator.
3. The answer sheets are gathered at the end of each module test and re-issued prior to the next
test.
4. The pass mark is set at 80%. Please Note: This is 80% on each module, not as an overall
course score.
5. The Trainer can choose their own timetable for marking, whether that is straight after each test
or marking all questions at the end of the course; the only restriction being that all the answer
sheets are marked prior to attendees leaving the venue.
6. Answer sheets are marked used a negative marking model; that is no marks are made on the
attendees answer sheet unless the question has been answered incorrectly. Where the
question has been answered incorrectly, the question number is highlighted. See note within
the Scheme Guidelines section.
7. Retesting should only take place when the learners have not met the 80% pass mark. The
retesting can take place at the trainer’s discretion, after each module or at the end of the course
and should only involve the learners who have not passed. The trainer should ask the other
learners to leave the room when retesting.
8. When marking the answer sheets, if the Trainer/Invigilator identifies any questions incorrectly
answered by the whole group, regardless of whether the learners have passed or failed, the
trainer/invigilator can cover the relevant subject area ensuring the group is aware of the right
answers before moving onto a retest or the next module. A pro-forma for this purpose is
available on your trainer device. This should be carried out to match the trainers chosen marking
schedule and prior to any retesting of attendees who fail on the first attempt.
Where an individual fails to achieve the desired pass mark within the module, the following process
will apply:
1. New answer sheets are issued and attendees involved should sign the appropriate boxes.
2. Attendees should be briefed to complete all question numbers involved in the module(s) to be
re-sat.
3. All five questions in the module should be asked using the same techniques.
4. Answer sheets should be marked as per procedure and results shared with attendees.
5. For attendees who fail retesting, Application Forms/Answer Sheets cannot be submitted.
Energy & Utility Skills may be contacted for further guidance.
Recording of Test Results
The Answer Sheets will need to be submitted to EUSR along with the necessary registration
documentation. This will include re-sit documentation – under no circumstances, should a completed
and marked answer sheet be used for re-sits; this must be completed on a new answer sheet.
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Attendees with difficulties
The following guidelines will assist in dealing with the wide range of problems encountered with
attendees who have difficulties with either writing or reading:
1. The Trainer should attempt to identify persons with difficulties at the earliest stage.
2. Completion of the Registration Form at the beginning of the Course provides the Trainer as
deliverer and Invigilator with one such opportunity.
3. It is essential that attendees are not isolated or embarrassed in front of colleagues if any
potential difficulties are identified.
The Trainer/Invigilator should establish a process to assist attendees if necessary, such as:
1. Reading the questions to attendees during the test and allowing time for consideration of an
answer. All questions can be shown on the screen. This will aid around 95% of those with
difficulties.
2. Asking an individual a particular question and allowing the individual to provide the answer. In
this event the Trainer may record the answer on the attendees answer sheet. It is recommended
that the attendee be tested independently if this method is required.
The Trainer/Invigilator will need to recognise the additional time implications of this approach if it is
needed, difficult though this problem may be; UK Legislation exists to protect the individuals who
require additional support in aspects of communication, both verbal and written.
Post Course Survey
When the Learners have completed and passed the SHEA Waste course, the trainer will send their
registration form and answer sheet to EUSR, so they can be registered and receive a EUSR card.
Once their details are added to the EUSR register the learner will receive an email requesting them to
fill in a post course survey. The survey will ask questions around how satisfied the learner was with
the delivery of the course, length of course, breaks and refreshments, content & material, Facilities
and the trainer themselves.
The Trainer should let the learners know that they will be receiving a survey via email, once they have
been registered and the trainer should also encourage the learner to provide their email address on
their registration form.
If the Learner has successfully passed the course, they will receive a cover note, which will also state
that they will be receiving a post course survey and it will encourage them to complete. EUSR will
collate and evaluate the information provided by the learner in the survey and use it to help improve
and maintain our products and services.
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CSCS Affiliation Required Content
Outline of Knowledge Requirements
Law
Basic knowledge of the Health and Safety at Work etc, Act, Regulations, Approved Codes of
Practice and Guidance with specific relevant to construction work
Basic knowledge of the responsibilities of contractors (in control of work sites) sub-contractors and
other employers to their workers and others
Basic knowledge of the responsibilities of workers to themselves and others
Basic knowledge of how the applicable Regulations and the responsibilities they define affect the
work carried out
Consultation
Basic knowledge of the arrangements for the consultation of workers by employers on the
arrangements for health and safety
Enforcement
Basic knowledge of how health and safety law is enforced
Basic knowledge of the powers of Health & Safety Executive (HSE) inspectors
Methodology
Basic knowledge of the basic approach to health and safety management based on HSE Guidance
Successful Health and Safety Management, specifically the role of Policy, Organisation, Planning,
Implementation, Checking and Review
Basic knowledge of the importance and methods for risk assessment
1.10 Basic knowledge of the importance and methods for site inspections
1.11 Basic knowledge of the hierarchy of control measures
1.12 Basic knowledge of what to do in the event of an accident or other emergency
1.13 Basic knowledge of the importance of incident and accident investigation and corrective
action
High Risks
1.14 Basic knowledge of the major risks in construction work, including: falls from height (people
and objects), musculoskeletal problems, mobile site equipment, asbestos, noise, vibration
and dermatitis
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1.15 Basic knowledge of the precautions employed to deal with the major risks and prevent
accidents and ill health, including the importance of site set-up and tidiness, equipment use
and maintenance, hygiene facilities and personal hygiene
Specific Topic Areas
1.16 Basic practical knowledge of the risks and precautions on site associated with:
1.16.1 hazardous substances including products, rat urine, soil, contaminants
1.16.2 manual handling
1.16.3 working at height
1.16.4 working with electricity
1.16.5 using hand-held tools
1.16.6 mobile plant and vehicles
1.16.7 exposure to noise and vibration
1.16.8 fire
1.16.9 excavation and confined spaces
1.16.10 using personal protective equipment
1.16.11 understanding safety signs and signals
1.16.12 using personal hygiene facilities
Core Competence Learning Objectives
For each of the topic areas described in the knowledge requirements, the students should be able to:
1.17 be aware of the particularly hazardous nature of construction sites and construction work
and of the importance of remaining alert for personal safety and that of others
1.18 identify the primary hazards associated with construction work
1.19 understand the nature of the main risks arising from the hazards
1.20 appreciate the precautions to be taken for protection against the risks
1.21 appreciate the ways in which work should be conducted on site to minimise risks to others
1.22 understand the importance of recognising significant risks and of taking sensible action to
put things right including: promptly reporting situations which may pose a danger to people
on site and seeking advise
1.23 understand the scope of the Health and Safety at Work etc. Act 1974 extending to all
persons whether employers, employees, self-employed contractors, etc.
1.24 understand the importance of the policies and procedures on site, and how personal work
practices and work areas should be checked for risks and the appropriate precautions
taken
1.25 be aware of emergency and contingency arrangements which would be implement in the
event of an incident or accident, and capable of participating in supporting such
arrangements