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13
Project Report on Shell Pakistan
HISTORY OF OIL INDUSTRY IN PAKISTAN
1947
At the time of independence there were no more than few companies, it was the case
with oil industry. There was no oil refinery in Pakistan except a very small at Rawalpindi.
At that time the total requirement of Pakistan was 0.4 million tons. There were four
foreign and one local company in Pakistan these were:
BURMAH OIL Market petroleum products.
BURMAH OIL Oil extracting company.
CALTEX Market petroleum.
ESSO Marketing.
ATTOCK OIL Oil exploration company.
1952
Burmah discovered natural gas at Sui in Baluchistan named as Sui gas. Before partition
Railways was on coal, but at the time of partition India refused to provide coal, so
railways has to convert on diesel oil.
1955
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The consumption of oil shot up by 3 million tons.
1960
Consumption in East and West Pakistan shot up by 4.2 million tons OGDC was
established. Government asked the foreign companies to set up a refinery, they agreed
with following conditions:
Refinery should in Karachi
Capability will be 1.5 million tons.
They will provide crude to refinery only.
Government also permitted a Pakistani company, Pakistan National Oil.
1962
Pakistani refinery came into being. It only produced petroleum but not lubricant. So
PNO established a plant at Korangi (Karachi) for lubricating oil with a capacity of 0.5
million tons.
1964
Dawood petroleum was established.
1965
On September 1965 India attacked Pakistan so the oil reserves came to lowest and
government asked the foreign companies to bring crude refined and provide the army
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but they refused. PNO was asked to do so, it brought the oil and the need of army was
fulfilled. These companies annoyed the government and it turned against them.
1970
In 1970, when 51% of the shareholding was transferred to Pakistani invertors. The
name of the company changed to Pakistan Burmah shell (PBS) limited. The shell and
Burmah groups of retained the remaining 49% in equal proportions.
1971
Again the war broke between Pakistan and India. All crude oil was imported from other
countries and its storage was concentrated at Kemari Terminal Karachi. The enemy
blasted whole storage point. So the need to spread the storage points in the whole
country was felt. The 5 foreign companies were asked to do so but they refused
because of cost, then government decided to establish storage places itself.
1973
There were energy crises through the world. Almost all of the countries nationalized the
oil companies. Everyone realized that petroleum products were very essential.
1974
Pakistan storage Development Corporation was established.
1976
PSO was found in December 1976 as a result of merger of here oil companies:
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1. Pakistan National Oil.
2. Premier Oil Company.
3. ESSO.
1993
In February of 1993, as a result of a decision by Burmah oil to divest in Pakistan and the
deregulation policy of the government, the shell petroleum company bought the shares
of Burmah Oil Company and 2% shares from the market and become the major
shareholder in the shell Pakistan limited (SPL).
INTRODUCTION OF SHELL PAKISTAN Ltd.
HISTORY
Shell is a multinational company and in Pakistan it is operating as a public limited company by
the name “Shell Pakistan Ltd.
Shell is a superior brand name with a 100 year history in this region, infect the company is still in
possession of a fuel storage tank from 1899. However, the documented history of the Royal
Dutch/shell group the Indo-Pak subcontinent dates back to 1903 when a partnership was struck
between the shell transport and trading company and the Royal Dutch petroleum company to
supply petroleum products in Asia.
In 1928 to enhance their distribution capabilities, the marketing interests of the Royal
Dutch/shell group and Burmah Oil Company by limited in India were merged and the Burmah
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shell oil storage distribution and storage company of India was born. After the independence of
Pakistan in 1947, the name was changed to the Burmah shell oil distribution company of
Pakistan.
In 1970, when 51% of the shareholding was transferred to Pakistani invertors. The name of the
company changed to Pakistan Burmah shell (PBS) limited. The shell and Burmah groups of
retained the remaining 49% in equal proportions. In February of 1993, as a result of a decision
by Burmah oil to divest in Pakistan and the deregulation policy of the government, the shell
petroleum company bought the shares of Burmah Oil Company and 2% shares from the market
and become the major shareholder in the shell Pakistan limited (SPL).
Shell launched a change programme, which will transform the company by the turn of the
century, with major implications for the petroleum industry in Pakistan. More subtle, but equally uncompromising, has been the change in the company’s culture to
reflect the values which shell internationally believes will bring commercial success through a
greater focus on the customers.
COMPANY’S SLOGAN/MISSION
“You can be sure of Shell.”
COMPANY’S OBJECTIVE
Shell is focusing on retailing, providing better facilities to customers, clean petrol pumps
constructing international standard petrol filling stations, good advertising campaigns and mini
markets (select).
VISION OF SHELL
To Be The Top Performer Of First Choice.
AIM OF SHELL
Creating a secure business environment, minimizing economic losses, and business disruptions
safeguarding the group’s integrity and reputations.
GOAL OF SHELL
The goal of the company is to position itself as the preferred oil company in Pakistan, leading
the field in its commitment to safety, customer service, quality and environmental protection.
STRATEGIES OF SHELL
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A strategy of corporation forms a comprehensive master plan stating how the corporation will
achieve its mission and objectives. It maximizes competitive advantage and minimizes
competitive disadvantage.
The strategy of Shell is to grow internally by expanding its operations through acquisition and
strategic alliances.
Shell focuses to differentiate its products from competitors in the area of quality and services.
POLICIES
A policy is a broad guideline for decision-making that links the formulation of strategy with its
implementation
The policy of Shell is to make sure that the employees throughout the firm make decisions andtake actions that support the corporation’s mission, objectives, and strategies.
STRATEGIC MANAGEMENT
There is a strong case of linkage “good management “to how well managers craft and execute
strategy. Some managers design shrewd strategies but fail to carry them out well. Others
design mediocre strategies but execute them competently. Both
situation performance despite unforeseeable events, potent competition, and
internal problems.
THE FIVE TASKS OF STRATEGIC MANAGEMENT
The strategy making, strategy-implementing process consists of five interrelated managerial
tasks.
1. Deciding what business the company will be in and forming a strategy vision of where the
organization needs to be headed.
2. Converting the strategic vision and mission into measurable objective and performance
targets.
3. Crafting a strategy to achieve the desire results.
4. Implementing and executing the chosen strategy efficiently and effectively.
5. Evaluating performance reviewing new developments, and initiating corrective
adjustments in long-term direction objectives.
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WHY COMPANY STRATEGIES EVOLVE
Frequently fine tuning and tweaking of a company strategy. First in one department or
functional area and then in another, are quite normal. On occasion, quantum changes in
strategy are called for when a competitor makes a dramatic move, when technological
breakthroughs occur or when crises strikes and managers are forced to makes a radical
strategy alteration very quickly. Because strategy move and new action approaches are ongoing
across the business.
An organization’s strategy forms over a period of time and then reform the number of changes
begins to mount. Current strategy is typically a blend of holdover approaches fresh actions and
reactions, and potential moves in the planning stage. Except for crises situations (where many
strategy moves are often made quickly to produce a substantially new strategy almost
overnight) and new company starts - ups (where strategy exists mostly in the form of plans and
intended actions), it is common for key elements of company to emerge in bits and pieces as
the business develops.
WHAT DOES A COMPANY’S STRATEGY CONSIST OF?
Company’s strategies concern how: how to grow the business, how to satisfy customers, how to
auto compete rivals, how to response to changing market conditions, how to manage each
functional piece of business, how to achieve strategic and financial objectives.
STRATEGY AND STRATEGIC PLANS
Developing a strategic vision and mission, establishing objectives, and deciding on a strategy
are basic direction-setting tasks. They map out where the organization is headed, its short
range and long-range performance targets, and the competitive moves and internal action
approaches to be used in achieving the targeted results. Together, they constitute a strategic
plan.
Annual strategic plan seldom anticipate all the strategically relevant events that will transpire in
the next 12 months. Unforeseen events, unexpected opportunities or threats, plus the constant
bubbling up of new proposal encourages managers to modify planned actions forge “unplanned”
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reactions postponing the redrafting of strategy until its time to work on next year’s strategic plan
is both foolish and unnecessary.
STRATEGY IMLEMENTATIONAL EXECUTION
The administrative is to create “fits” between the way things are done and what it takes for
effective strategy execution. The stronger the fits the better the execution strategy. The most
important fits are between strategy organizational capabilities, between strategy and reward
structure between strategy and internal support system, and between strategy and the
organization culture.
The strategic implementing task is easily the most compacted and time-consuming part of
strategic management. It cut across virtually all facts of managing and must be initiated from
many points inside the organization. The strategy implementer’s agenda for action emerges
from careful assessment of what the organization must do differently and better to carry out the
strategic plan proficiently. Each manager has to think how much internal practices deviate from
what the strategy requires and how well strategy and organizational culture already match.
As needed changes and identified, management must supervise all the details of
implementation and apply enough pressure on the organization to convert objectives into
results. Depending on the amount of internal change involved, full implementation can take
several moths to several years.
WHY STRATEGIC MANAGEMENT IS AN ONGOING PROCESS
Because each one of the five tasks of strategic management requires constant
evaluation and a decision whether to continue or change, a manager cannot afford
distraction. Nothing about the strategic management process is final all prior actions are
subject to modification as conditions in the surrounding of environment change and
ideas for improvement emerge, strategic management is a process filled with motion.
Changes in the organization situation, either from the inside or outside or both, fuel the
need for strategic adjustments.
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The task of evaluating performance and initiating corrective adjustments is both the end
and the beginning of the strategic management cycle. The match of the external and
internal events, grant that revision in mission, objective, strategy and implementation
will be needed sooner or later. It is always incumbent on management to push for better
performance to find ways to improve the existing strategy and how it is being executed.
Changing external conditions add further impetus to the need for periodic revisions in a
company’s mission. Performance adjustment objective, strategy and approaches to
strategy execution.
Adjustments usually involve fine-tuning. But occasions for major strategic re-orientation
do arise some time prompted by significance external development and sometimes by
sharply sliding financial performance. Strategy managers must stay close enough to the
situation to detect when changing conditions require a strategic response and when
they don’t. It is their job to scene the winds of change, recognize changes early, and
initiate adjustments.
THE BENEFITS OF A “STRATEGY APPROACH” TO MANAGING
Today managers have to think strategically about their company’s position and impact of
changing conditions. They have to monitor the external; solution closely enough to know what
kind of strategic changes to initiate. Simply said, fundamentals of strategic management cede to
drive the whole approach to managing organizations.
The advantages of first-rate strategic thinking and conscious strategic management include:
1. Providing better guidance to the entire organization on the crucial point of “what it is
trying to do and to achieve.”
2. Making managers more alert to the winds of change, new opportunities and threatening
development.
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3. Providing managers with a rationale for evaluating competing budget requests for
investment capital and new staff a rationale that argues strongly for steering resources
into strategy-supportive results producing areas.
4. Helping to unify the numerous related decisions by managers across the organization.
5. Creating a more proactive management posture and counteracting tendencies for
decisions to be reactive and defensive.
EXTERNAL ENVIRONMENT
For the analysis of external environment following are important factors (PEST):
Political –legal forces
Economic forces
Socio cultural forces
Technological forces
POLITICAL FORCES: -
In Pakistan there are rapid changes of Government since poison. Each government that came
in power condemned the planning work done by the precious government. The slow
development due to political instability but now the present government is very stable to grow
because govt. is providing incentives to different industries.
LEGAL FORCES: -
Legal component consists of legislation that has been passed. This component prescribes rules
or laws that all members of society must follow e.g. labour polic y, employees’ social security
scheme 1965 Partnership Act 1932 company 1984.
ECONOMIC FORCES: -
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In Pakistan GNP is 5.41 and inflation rate is very high which is 12.7. The balance of payment
position in Pakistan is -3.5%. The employment rate is 34.94 million.
ECONOMIC OVERVIEW
Currency: Pakistani Rupee
Average Exchange Rate (20/1/02): U.S.$1 = 60.5 rupees
Gross Domestic Product (GDP, market exchange rates, 2000E): $52.1 billion
Real GDP Growth Rate (2000E): 1.8% (2001E): 2.3%
Inflation Rate (2000E): 15.6% (2000E): 11.1%
Current Account Balance (2000E): -$3.5 billionMerchandise Trade Balance (2000E): -$3.0 billion
Total External Debt (2000E): $38.5 billion
Major Trading Partners: United States, Japan, Germany, United Kingdom, and Saudi Arabia
Major Export Products: Raw cotton and textiles; rice; leather manufactures
Major Import Products: Petroleum; machinery and transport
SOCIO CULTURAL FORCES: -
In Pakistan population is increasing and social values are also changing so the demand of fuel
consumption is also increasing. People are coming from rural areas to cities and their life style
and values are also changing. They are using modern technology like care, motor cycle for
traveling.
Pakistan's attempt to raise the living standards of its citizens has meant that economic
development has largely taken precedence over environmental issues.
Unchecked use of hazardous chemicals, vehicle emissions, and industrial activity has
contributed to a number of environmental and health hazards, chief among them being water
pollution. Much of the country suffers from a lack of potable water due to industrial waste and
agricultural runoff that contaminates drinking water supplies. Poverty and high population
growth have aggravated, and to a certain extent, caused, these environmental problems.
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TECHNOLOGICAL FORCES: -
Pakistan environment regarding the technology is not very advance due to the lack of
resources.Natural gas, because of its environmental qualities, efficiency, and
technological advances are going to play an increasingly important role in meeting
demand for clean energy.
TASK ENVIRONMET
Customer
Supplier
Labor component
Competitors
Government
CUSTOMER: -
Our customers are high class, low class and also middle class, because every class is used
petrol for consumption.
SUPPLIER: -
Our suppliers are Pakistan refinery, National refinery and Attock refinery and Dhodak refinery.
LABOUR COMPONENT: -
Labour is frequently available in Pakistan because of high unemployment rate. So skilled and
unskilled persons are available at lower wages rate.
COMPETITORS: -
Major competitors of Shell are PSO with petrol pumps and Caltex with petrol pumps. But Shell
Pakistan Limited operates in the Petroleum refining sector. Shell Pakistan Limited also compete
with three other petroleum refiners in Asia
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Chennai Petroleum Corporation Limited
National Refinery Limited
Mangalore Ref & Petrochemicals LimitedINTERNAL ENVIRONMENT
Organization Structure
Organization Culture
ORGANIZATION STRUCTURE: -
Shell is the largest multinational organization with many product lines. Employees tend
to be functional specialists organized according to market/product distinction.
Shell Pakistan is divided into five functional areas i.e. Retail, Commercial, Operations,
Finance, and Human Resources.
Management attempts to find synergy among divisional activities through the use of
committees and horizontal linkages.
Decision of major impact result from strategic plans made by organizational
staff
ORGANIZATION CULTURE: -
Quality is the key ingredient and commitment to quality is share by executives and
workers.
The organizational Culture of the Shell is based on commitment of the top management
for quality, employees, local community, innovation, and performance.
ORGANIZATIONAL RESOURCES
Shell has established 1404 petrol filing station in different areas of Pakistan. But now the
company is trying to reduce the number of petrol filling station because they do not need that
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filling station, whose monthly sales are less than 500000 liters. Up till now about 50 pumps are
renovated in deferent cities of Pakistan.
NUMBER OF DEPOTS IN PAKISTAN
Shell has got 14 depots in different areas of Pakistan.
TYPES OF RESOURCES
1) Marketing
2) Finance
3) Research and development
4) Human resources
5) Operation
6) Information System MARKETING
Shell has strong distribution channels. Their market size is very large. Therefore, marketing staff
is very efficient and their main objective is satisfying the customer and people have the brand
loyalty.
MARKET LEADERSHIP DUE TO INNOVATION
Shell is considered to be the market leader in innovation. It was the first company to get legal
approval to operate Mini-Market. It was the first among its competitors to introduce (rainbow) jet
wash and (Proserv) branded oil change facility. It provides suggestive literatures to its
customers while launching a new product such as Helix super and Helix Lubricant etc.
It was also the first company to introduce the concept of Mobile Training Unit (MTU) for the
purpose of training the workers and introducing quality and quantity control units, which check
the quality and quantity of motor gasoline at various filling stations.
INNOVATION THE KEY TO OPPORTUNITY
Innovative use of technology is the key to other possible opportunities related to
remote gas reserves that remain stranded due to the prohibitive cost of
development.
FINANCIAL: -
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During the 12 months ending 6/30/01, earnings per share totaled 30.12 Pakistan Rupees per
share. Thus, the Price / Earnings ratio is 5.48. Earnings per share fell 18.7% in 2001 from 2000.
As of June 2001, the company's long-term debt was 63.90 million Pakistan Rupees and total
liabilities (i.e., all monies owed) were 6.68 billion Pakistan Rupees. The long-term debt to equity
ratio of the company is very low, at only 0.01.
As of June 2001, the accounts receivable for the company were 2.45 billion Pakistan Rupees,
which is equivalent to 14 days of sales. This is slightly higher than at the end of 2000, when
Shell Pakistan Limited had 12 days of sales in accounts receivable.
RESEARCH AND DEVELOPMENT: -
Research and development strategy deals with product and process innovation and
improvement. Shell spends on research and development more than most in the other companies to differentiate the performance of its products to its competitors.
COMOPANY’S RAPID GROWTH: -
Shell has grown rapidly since 1993 and its volume of sales has rapidly increased in all the areas
of Pakistan. Shells have 20.3% market share in 1996.
Shell has a market share of approx 21% for all petroleum products in Pakistan. Pakistan
recorded annual sales of 3.51 million tones of petroleum products from July 2000 to June 2001.
Revenue in the same period amounted to Rs.74.996 billion and profit after tax was recorded as
Rs.1056 million.
HUMAN RESOURCES: -
Shell provides the training facility to their labour and management to create the good relation to
their employees. Shell Company also motives its employees and provides different incentive on
their good performance
OPERATIONS: -
Operation of the company is based on continues improvement is the acknowledgment that
workers experiences and knowledge can help to show production problem and contribute
towards tightening variances and reducing error.
INFORMATION SYSTEM: -
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Shell design and mange high-class information system that improve the productivity and
decision-making. In organization information may be collected, stored and synthesized in such
manner that answers important operational and strategic questions.
Information system is one of the strength of the organization. It provide aid in environmental
scanning and in controlling activities, it can also used as a weapon in gaining competitive
advantage.
FINANCIAL PERFORMANCE
SALES ANALYSIS
Shell Pakistan Limited reported sales of 63.63 billion Pakistan Rupees (US$1.06 billion) for the
fiscal year ending June of 2001. This represents an increase of 76.2% versus 2000, when the
company's sales were 36.12 billion Pakistan Rupees.
During 2001, the company's sales increased at a faster rate than all three comparable
companies. While Shell Pakistan Limited enjoyed a sales increase of 76.2%, the other
companies saw smaller increases: Chennai Petroleum Corporation Limited sales were up
29.1%, National Refinery Limited increased 15.9%, and Mangalore Ref & Petrochemicals
Limited experienced a sales decline of 6.3%. Shell Pakistan Limited currently has 608
employees. With sales of 63.63 billion Pakistan Rupees (US$1.06 billion), this equates to sales
of US$1,742,581 per employee.
SALES COMPARISONS (FISCAL YEAR ENDING 2001)
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Company
Year Ended
Sales(US$blns)
SalesGrowth
Sales/Emp (US$) Largest Region
Shell Pakistan Limited Jun 2001 1.059 76.2% 1,742,581 Pakistan (100.0%)
Chennai Petroleum Corporation Limited Mar 2001 1.442 29.1% 817,968 India (100.0%)
National Refinery Limited Jun 2001 0.572 15.9% 553,885 Pakistan (100.0%)
Mangalore Ref & Petrochemicals Limited Mar 2001 0.577 -6.3% N/A India (100.0%)
RECENT STOCK PERFORMANCE
In recent years, this stock has performed terribly. In fiscal year 2000, the stock traded as high as
367.50 Pakistan Rupees, versus 165.15 Pakistan Rupees on 1/18/02.
For the 52 weeks ending 1/18/02, the stock of this company was down 42.5% to 165.15
Pakistan Rupees. During the past 13 weeks, the stock has fallen 8.3%.
During the 12 months ending 6/30/01, earnings per share totaled 30.12 Pakistan Rupees per
share. Thus, the Price / Earnings ratio is 5.48. Earnings per share fell 18.7% in 2001 from 2000.
This company is currently trading at 0.09 time’s sales. Shell Pakistan Limited is trading at 1.07
times book value. The company's price to book ratio is higher than that of all three comparable
companies, which are trading between 0.25 and 0.97 times book value.
SUMMARY OF COMPANY EVALUATIONS Company Date P/E
Price/Book
Price/Sales
52 WkPr Chg
Shell Pakistan Limited 1/18/02 5.5 1.07 0.09 42.50%
Chennai Petroleum Corporation Limited 1/18/02 N/A 0.25 0.04 43.31% National Refinery Limited 1/17/02 3.5 0.97 0.08 3.00%
Mangalore Ref & Petrochemicals Limited 1/18/02 N/A 0.73 0.20 21.86%
The market capitalization of this company is 5.79 billion Pakistan Rupees (US$96.42 million).
Closely held shares (i.e., those held by officers, directors, pension and benefit plans and those
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shareholders who own more than 5% of the stock) amount to over 50% of the total shares
outstanding: thus, it is impossible for an outsider to acquire a majority of the shares without the
consent of management and other insiders. The capitalization of the floating stock (i.e., that
which is not closely held) is 2.33 billion Pakistan Rupees (US$38.83 million).
Dividend Analysis
During the 12 months ending 6/30/01, Shell Pakistan Limited paid dividends totaling 12.50
Pakistan Rupees per share. Since the stock is currently trading at 165.15 Pakistan Rupees, this
implies a dividend yield of 7.6%. The company has paid a dividend for 4 straight years.
During the same 12 month period ended 6/30/01, the Company reported earnings of 30.12
Pakistan Rupees per share. Thus, the company paid 41.5% of its profits as dividends.
PROFITABILITY ANALYSIS On the 63.63 billion Pakistan Rupees in sales reported by the company in 2001, the cost of
goods sold totaled 44.75 billion Pakistan Rupees, or 70.3% of sales (i.e., the gross profit was
29.7% of sales). This gross profit margin is significantly better than the company achieved in
2000, when cost of goods sold totaled 91.1% of sales.
Shell Pakistan Limited's 2001 gross profit margin of 29.7% was better than all three comparable
companies (which had gross profits in 2001 between 3.9% and 5.1% of sales).
The company's earnings before interest, taxes, depreciation and amorization (EBITDA) were
1.96 billion Pakistan Rupees, or 3.1% of sales. This EBITDA margin is worse than the company
achieved in 2000, when the EBITDA margin was equal to 5.6% of sales. The three comparable
companies had EBITDA margins that were all higher (between 3.2% and 4.8%) than that
achieved by Shell Pakistan Limited.
In 2001, earnings before extraordinary items at Shell Pakistan Limited were 1.06 billion Pakistan
Rupees, or 1.7% of sales. This profit margin is lower than the level the company achieved in
2000, when the profit margin was 3.6% of sales.
The company's return on equity in 2001 was 22.1%. This was significantly worse than the
already high 32.0% return the company achieved in 2000. (Extraordinary items have been
excluded).
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PROFITABILITY COMPARISON
Company Year
GrossProfitMargin
EBITDAMargin
Earnsbef.extra
Shell Pakistan Limited 2001 29.7% 3.1% 1.7%
Shell Pakistan Limited 2000 8.9% 5.6% 3.6%
Vs. ----- ----- ----- -----
Chennai Petroleum Corporation Limited 2001 5.1% 4.8% 1.8%
National Refinery Limited 2001 3.9% 3.2% 2.3%
Mangalore Ref & Petrochemicals Limited 2001 4.7% 4.3% -9.4%
INVENTORY ANALYSIS
As of June 2001, the value of the company's inventory totaled 2.76 billion Pakistan Rupees.
Since the cost of goods sold was 44.75 billion Pakistan Rupees for the year, the company had
22 days of inventory on hand (another way to look at this is to say that the company turned over
its inventory 16.2 times per year). In terms of inventory turnover, this is an improvement over
June 2000, when the company's inventory was 2.44 billion Pakistan Rupees, equivalent to 27
days in inventory.
The 22 days in inventory is lower than the three comparable companies, which had inventories
between 39 and 99 days at the end of 2001.
FINANCIAL POSITION
The 14 days of accounts receivable at Shell Pakistan Limited are lower than all three
comparable companies: Chennai Petroleum Corporation Limited had 35 days, National Refinery
Limited had 107 days, while Mangalore Ref & Petrochemicals Limited had 51 days outstanding
at the end of the fiscal year 2001.
Company Year LT Debt/Equity
DaysAR
DaysInv.
Shell Pakistan Limited 2001 0.01 14 22
Chennai Petroleum Corporation Limited 2001 0.60 35 47
National Refinery Limited 2001 0.00 107 39
Mangalore Ref & Petrochemicals Limited 2001 5.12 51 99
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COMPETITOR ANALYSIS
Shell Pakistan Limited operates in the Petroleum refining sector. This analysis compares Shell
Pakistan Limited with three other petroleum refiners in Asia:
Chennai Petroleum Corporation Limited of India (2001 sales of 69.56 billion Indian Rupees
[US$1.44 billion] of which 100% was Oil & gas exploration).
National Refinery Limited (34.33 billion Pakistan Rupees [US$571.61 million] of which 93% was
Fuel).
Mangalore Ref & Petrochemicals Limited, that is based in India (27.85 billion Indian Rupees
[US$577.35 million] of which 100% was Petroleum products).
PAKISTAN STATE OIL
A NEW VISION A NEW SPIRIT
As the largest oil marketing company of Pakistan, PSO is engaged in the storage, import,
distribution and marketing of petroleum products, petrochemicals, Aviation & Bunker fuels, LPG
and CNG dominates the country’s fuel and energy need. Since its inception in 1976 the
company has been meeting more than 70% of the country’s fuel needs.
PSO’s 3805 outlets all across the country markets more than 12 million tons of fuel products
annually. This network is supported by PSO’s 28 storage facilities with a capacity of more than
800,000 tons. PSO took a major step in improving its distribution facilities by acquiring 12%
equity in the 800km long Karachi-Mehmood kot White Oil Pipeline.
As part of PSO’s policy of providing better customer service it has embarked upon its New
Vision retail development program. Equipped with the most modern facilities like electronic
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dispensing units, auto car wash, convenience stores, internet facilities and business centres
these site of the art designed stations provide greater customer confidence and a friendlier
environment. As a manifestation of PSO’s greater customer focus a PSO 24hr PSO Customer
Service has been launched where customer’s can lodge their queries and suggestions about
various PSO products and services.
Along side its retail network PSO is playing an equally important role in the industrial sector.
From the locomotives of Pakistan Railways to the giant turbines of power projects, all are fuelled
by PSO.
Being fully alive to its responsibilities towards the agricultur e sector PSO’s 700 strong agency
network helps keep the farm machinery running. Further, its kerosene sales are a major source
of energy for the rural and lacking gas facilities. PSO remains equally strong in Aviation and Bunker Sales. PSO has been constantly upgrading
its facilities to serve a wide range of commercial aircrafts.
Through a chain of eight Aviation Service Stations scattered all across the country PSO fuels
the aircrafts of many local and international airlines. Acquisition of new Lahore Terminal
Complex at the Lahore International Airport has enabled PSO to serve the busiest corridor of
East/West bound flights benefiting the airlines in shape of time saving and lesser fuel burn off.
While it’s bunkering facilities at all the major ports of country fill up the ocean liners of many
nationalities facilitating the nation’s international trade.
In its endeavor to provide quality lubricants, PSO has formed an alliance with world-renowned
company Castrol whose products are manufactured at PSO’s own ISO 9000 certified facilities
ensuring the highest quality standards for both retail and industrial sales.
More cordial relationship with its dealers is one of the important objectives of PSO’s New Vision
programme. To give them a sense of participation PSO has instituted “Top Dealer Awards” and
“Million Liter Awards” whereby efforts of the high performing dealers are recognized.
Emergence of Health Safety & Environment (HSE) as the corner stone of PSO’s corporate
governance testifies to its commitment to environmental protection. Complete HSE certification
of all its facilities and installations is one of its major goals for the coming months that are being
vigorously pursued.
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SWOT ANALYSIS Shell has the quality control and quantity control team visit and inspect the quality and quantity
of motor gasoline of their petrol pump regularly.
STRENGTHS
Shell confirms its position as a leader in the gas and power business with a
deal to design the world's first large scale Gas to Liquids plant.
Shell is using effective means for the promotion of its products. It is heavily emphasizing
on advertisement and other promotional tactics.
Shell provides in time deliver to their petrol pumps.
The HRM policies of Shell are its strengths; its incentive based policies are motivating
for employees.
The shell gives the proper attention to their customers.
Shell has international standard petrol pump.
Mobile training units’ side keeping staff up to date on a whole range of topic including
most important issues of health safety and environment.
Shell has the heavy budget for the promotion activities.
All tanker is fitted with special tamper-profit seals to ensure that only the highest quality
fuel is delivered to all company operation sites.
WEAKNESS
They have no proper shades and sitting arrangements at the filling stations because
people who came for oil changing and car washing face difficulties in this regard.
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There is no proper drainage system at filling station.
There is very little empowerment of employees.
Shell has eight regional retail managers who are watching the activities of petrol pumps
in all over the Pakistan that is insufficient to handle the problems.
OPPORTUNITIES
Shell has maintained a tradition of introducing new innovation as compare to its
competitors. The example being the mobile, training unit, quality and quantity unit, Mini-
market (select, Jet was (Rianbow), oil change. Lubricants (Rumila C.D.X,) Helix that is
opportunity for Shell to maintain these facilities.
People perceptions are changing and they prefer digital pumps. So they should
renovate their petrol pumps. Shell also has an opportunity to enter in the nice market.
Shell has strong financial position so it has opportunity to avail a new market share in
CNG business.
Shell is the market leader due to innovation so it can easily win the customer
confidence.
THREATS
The smuggling of petrol in Baluchistan form Iran is one of the greats threats to the
company.
The fake oil makes up a large share in the market, if such practices are not prohibited it
will create a disastrous effects on sale
PSO is also servicing in profitable areas.
Shell is charging few paisas more than their competitor. Shell is facing very stiff
competition to PSO and Caltex.
Entrant of new companies in the refinery sector.
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CURRENT MARKETING STRATEGY OF SHELL PAKISTAN LTD.
The current strategy of shell is concentrate on its business and selected market areas. By using
this strategy company expands its business by upgrading petrol pumps in the country.
Especially they are concentrating in the following three areas:
1. Customer service
2. Brand image
3. Quality and quantity
CUSTOMER SERVICES: -
Shell Pakistan ltd. is working for customer satisfaction because customers play a very vital role
in the prosperity ort failure of a particular company. That is the reason that shell is operating
with the basic aim to satisfy its customers and provide better and better service to its customers.
In brief it can be said that shell gives a strong emphasis on customer services.
SEVEN STEPS FOR BETTER CUSTOMER SERVICES: -
Every shell operation site follows the seven-point formula for providing customer service to its
customer is stated below:
1. As customer drive in, guide him to a vacant filing unit by a neatly uniformed attendant of
the petrol pump.
2. Then the attendant well comes to that customer from the driver side.
3. Attendant takes the keys form the customer. After that the attendant asks to the
customer about the quantities of fuel.
4. The attendant shows meter reading before filing the fuel to the customer.
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5. After filling the tank the attendant tells the customer to see the meter reading and
amount of liters, hands over the keys and takes the amount of money.
6. Attendant ask to the customer that he would like to purchase an international high
quality of Rimula x.
7. Then the attendant cleans windscreen of the vehicle and says good-bye with smile.
By this procedure a customer feels that he is being given proper attention and he will again
come to the filling station to fill the tank of his vehicle.
Rainbow Jet Wash and preserver oil change facilities are also available at filling
stations.
Majority of the filling stations are working for 24 hours for customers.
In many of the stations, shops offer a wide range of convenience goods through the
select shops and stores.
BRAND IMAGE
The second strategy of Shell is creating a strong Brand Image of the company in the customers
mind. In visual terms, the installation of Shell’s Retail Visual Identity (RVI) makes a striking and
immediate difference between shell’s gasoline stations and those of its competitors, Pakistan
State Oil (PSO) and Caltex. The RVI programme is massive, for the 1200 or so sites which shell
inherited through the take over, around two thirds are scheduled to be developed as RVI sites,
many of them being completely redesigned from the underground storage tanks up. In addition,
new sites are being acquired in strategic locations.
The new sites are being designed according to the international standards keeping in view the
cleanliness in all respects and an Excellent/Terrific out look. The purpose of this is to attract the
customer and develop a strong brand image in his mind.
QUALITY AND QUANTITY
The third strategy of the company is to set standards for reliability and honest dealing because it
is fundamental to the company’s reputation. For the improvement of quality and quantity
following points are important:
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Mobile training units
Quality and quantity control units
MOBILE TRAINING UNITS: -
Mobile training units visit sites, keeping staff up to date on a whole range of topics including,
most importantly, issues of health, safety and environment. MTU train the workers on different
filling stations.
QUALITY AND QUANTITY CONTROL UNITS: -
Another mobile innovation cover fuels quality assurance, an area where cynical disregard of
standards, manifested by dilution of premium grades with low-cost gasoline has become so
common that customers have given up complaining about it. Recognizing the importance to the
company’s reputation for delivering the right quality of fuel, shell has introduced random
gasoline testing forecast. Technicians operate what are, effectively, mobile field laboratories,
testing fuels quality using an octane meter. This produces a result in just a few minutes, instead
of days using normal centralized laboratory facilities.
According to Shell, “Fuel Quality is fundamental to our reputation for honest dealing”. Quantity
control units check that whether the retailers are giving the right quantity or less quantity of fuel
to the customers. The quantity is checked through various instruments. The quantity control
units also check the digital pump.
SHELL OPERATIONAL STRATEGY
Shell operate its site with a very efficient management to improve the quality and quantity of fuel
and provides the better customer satisfaction services. For this purpose shell follows its
strategic objectives, plans, and strategy and policies.
Following important aspect of Shell’s site control by the management with efficiently and
effectively:
Site Take-over
Product receipt procedure
Bank accounts
Indenting and Payment procedures
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Credit sales
Product testing
Imprested account operation
Price change operation
Wet stock management policy
SITE TAKE-OVER
PURPOSE
The purpose of this procedure is to ensure that when a site is taken over as a company
operation site (COP) the working capital taken over at the site is correctly valued. The step,
which should be taken on the “hand over day” i.e., the first day of site operations as a COS are
also outlined.
SCOPE
This procedure applies to existing dealer sites which are to be taken over as COS.
RESPONSIBILITY
The territory manager is responsible to ensure compliance with the procedure.
PROCEDURE AND STANDARDS
STOCK TAKING
At the time of site taken-over company follows the following procedure for stock taking:
The dealer agrees to a target date for handing over the site which is called that “hand over
date”. When taking-over the site, two options are available.
INITIAL WORKING CAPITAL
Working capital requirement at a site is determined keeping in view the sales of the site.
A copy of the invoice of the initial fill to be sent to RSO/2 for recording and the original is to be
retained at the site in a separate file.
OUTSTANDING BILLS
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All outstanding bills for utilities etc. incurred by the site before the hand over date have to pay by
the dealer. Any outstanding amount should be mentioned in the site take-over note and
recovered form the out-going dealer.
PRODUCT RECEIPT PROCEDURE
PURPOSE
To ensure that the quantity and specifications of the received product match with that ordered.
SCOPE
This procedure applies to all company operated sites for the receipt of all products and applies
to of wet Stock as well as packed lubricants.
RESPONSIBILITY
The site manager is responsible to ensure compliance with the procedure. PROCEDURE AND STANDARDS
Fuels
The site manger should be present at the site during the decantation of the product.
Before decantation the site manager should tally the product specification with the grade
ordered. All seals should be checked for integrity and numbers matched with those on the
invoice.
Lubes
At the time of receipt of lubes, the site manager should check the quantity ands specification
mentioned on the invoice with that of the indent placed.
It should be made sure that the product received is not damaged or leaking.
BANK ACCOUNTS
In case of authorized bank signatories. The name of the Site manager may be included in
operating deposit account. However, site mangers are not authorized signatory to operate
Imprest account.
INDNTING AND PAYMENT PROCEDURES
FUEL
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After the initial fill, all products will be financed by the cash proceeds from the initial fill. Payment
of fuel made under following Process:
The price for fuels is the indent price and invoices must be prepared on this basis.
All supplies are to be made as per arrangement with the depot/installation (COD/DOD
or advance DD).
All cheques/DD’s must be made out for exactly the same amount as the invoice and
drawn in favour of shell Pakistan Ltd.
Each cheques/DD must be handed over to the truck driver after noting the particulars of
the cheques/DD. All the copies of invoice site copy of the invoice to be retained on the
site and a file maintained.
Lubes
After the initial fill, all products will be financed by the cash proceeds from the initial fill. Payment
of fuel made under following Process:
Indent should be placed on telephone at the nearest supply point.
A cheque/DD for the exact value of the invoice should be drawn in favour of shell of
Pakistan Ltd.
Details of cheque/DD number and date should be noted on the invoice when precut is
delivered at the site.
Site of the company has a copy of the invoice, the site manger red band copy returned
to the truck driver on which all cheques details will have to be recorded.
CREDIT SALES PURPOSE
Credit is extended to the customers in a manner that the exposure of the company is minimized.
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SCOPE
Applies to all company operational sites.
RESPONSIBILITY
It is the responsibility of the territory manager to ensure that all credit accounts are approved by
the regional manger.
Approval of the credit terms and operation lies with the regional manager of the
recommendation of the territory manager.
Maintenance of al the necessary credit customers and sales records in the responsibility of the
site manger under the supervision of the territory manager.
PROCEDURE AND STANDARDS
Account opening: - All new credit accounts can only be opened with the approval of RRMs. The customer should
apply in writhing to RRM for opening a credit account with the site. The application should
contain the following basic details:
I. Customer name
II. Customer address
III. Number and type of vehicles etc.
CREDIT LIMITS
I. In case of the default of payment by the customer the site will stop extending credit to the
customer.
II. The site will first try to recover the credit amount form the customer. In case the customer
does not pay the balance with in the month, the balance amount will be deducted from the
security deposit and the account will be closed.
III. The site will send a security deposit deduction note to specify the deduction of the
security deposit for a particular customer and send the amount to the site to balance off the
credit sales.
PRODUCT TESTING PURPOSE
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Tested product is authorized and is accounted for in daily stock. Product testing is a process of
taking fuel product from the nozzles for the purpose of testing that dispensers are dispensing
the right quantity of the product. Since this product is not considered as the sold product a
proper accounting process needs to be in place.
RESPONSIBILITY
It is the responsibility of the site manger to ensure that all the product testing is conducted in his
presence and that all the testing is properly authorized by the territory manager and in case of
testing due to QCU and maintenance staff. The signatures of the concerned staff are taken.
Testing may also be conducted by the weights and measures officials.
PROCEDURE AND STANDARDS
To conduct ay testing of the product it is mandatory that the measuring cylinders kept at
the site should be vetted by the quality control unit.
The amount of the product withdrawn from each nozzle is noted and after the
completion of testing the product if decanted in the tank.
All the necessary testing should be conducted in the presence of the site manger.
It is to be ensured by the site manger that the entire tested product is decanted back
into the respective tanks.
The site is also supposed to enter the product testing amount in the SMS along with the
details o the date, amount of product from respective nozzles and testing conducting
authority.
IMPREST ACCOUNT OPERATION
PURPOSE
To ensure that all Territory Managers and aware of the imprest account operating procedures.
This is one to ensure that the company exposure is reduced by using correct banking practices.
The Imprest Account procedures have been designed to ensure implementation of standards of
imprest operation outlined in Management Policies and Procedure Guide.
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SCOPE
The procedure is applicable to imprest account operation and the reimbursements.
FREQUENCY
This procedure is to be followed whenever, the imprest account is operated and claims for
reimbursements are made.
RESPONSIBILITY
It is the responsibility of the Regional Manager and the Territory Manager to ensure that the
Imprest Account is operated and claims for reimbursements are made in accordance with the
requirements given in the procedures.
PROCEDURES AND STANDARDS
a) The imprest account should only be used to meet all the expenses of business nature such
as salaries housekeeping, bank charges, etc.
b) Imprest limits for sites are set by RSO on the recommendation of the concerned RRM. All
the operating expenses of the site are detailed in the imprest approval form and the total of all
the expenses makes up the imprest limit of the sale.
PRICE CHANGE PROCEDURE
PURPOSE The purpose of this procedure is to ensure that the changes in the working capital status as a
result of the price change of the product are recorded and reported accurately.
SCOPE
This procedure applies to the change of prices for all grades of fuels and lubricants sold at the
site.
RESPONSIBILITY
It is the responsibility of the RRM to ensure that price change takes place at a COS in the
presence of a representative of shell Pakistan limited. It is the responsibility of the site manger
to ensure that he change in working capital value is reported correctly and accurately. The
territory manger is responsible for the verification of the accuracy of the above.
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PROCEDURE AND STANDARDS
When the price is changed, the following procedure is t be applied at the COS:
The new prices are notified by RSO to FNC/12 supply points and regional offices to update
their record accordingly.
Only the concerned territory manger is authorized to change thee prices on COS. At the time
of the price change, the sale is temporarily stopped.
The site manager and the territory manager representative must take a dip of the storage
tank and note the meter readings of all dispensing units jointly.
WETSTOCK MNAGEMENT POLICY
Due to the very nature of petroleum, losses being one of their inherent characteristics play an
important role in the efficiency of petroleum business. The potential of cost saving by improvingthe controls and reducing the losses is considerable.
A primary responsibility in the site operation is to ensure that the physical losses are kept at
minimum so that maximum, quantity of the product received is delivered to the customer.
MONITORING OF LOSSES
Loss of performance standards are normally assessed on historical basis by comparing monthly
results. Effective monitoring of losses can be achieved by following way:
Accurate measurement and accounting for all the deliveries.
Proper calibration of the tank lorries, dispensers and storage tanks at retail site.
Good product safety with low risk of undetected theft.
Periodic physical measurement of the actual product stacks and comparison with the
corresponding book stock to access the losses for a given period.
Assessment of the loss control performance against the targets. The targets will vary
according to the type of the product and equipment used.
Random spot-checks to ensure compliance to procedures and performance of the equipment.
STRATEGIC OPTIONS
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There are two separate aspects, which are needed consideration for development alternative
strategies.
1. The alternative direction in which the organization may choose to develop.
2. The alternative methods by which the direction of development might be achieved.
Decision on direction and methods are not independent of each other. Now we shall discuss the
direction in which the shell limited may choose to develop.
1. Selling out
2. Consolidation
3. Market penetration
4. Product development
5. Market Development
6. Diversification
a) Related
b) Unrelated
SELLING OUTIn selling out if the company feels any danger about the survival of company; the
company would like to dispose of its assets. Shell is the biggest company of the world. It has a
strong financial position. That is why shell does not choose such type of direction.
CONSOLIDATION
In such direction, the company will change the way of operation but concentrate on present
state of business. Shell is waving on this direction. The shell is waving by following factors!
Maintaining a share in a growing market
Competing in a declining market
Improving quality
Increasing market activity
Imposing productivity through capital investment
MARKET PENETRATION
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“Opportunities often exist for gaining market shares as a deliberate strategy”
This is called market penetration. The shell is also working on this direction by providing better
services on its company operation sites. The above discussion in consolidation also relevant to
this direction.
Current New
Customers
New
Current
MARKET DEVELOPMENT
In market development, the company locates any new areas where it could start its business to
minimize the risk. Market development can include new market segment. Shell has no capital
problem that is why Shell is working on the direction of market development. The proof of this is
that Shell has expanded its business more than hundred countries. Now Shell is expanding its
business in all small and big cities of Pakistan.
PRODUCT DEVELOPMENT
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Shell will feel that the consolidation in their present market does not adequate opportunities
after the search for coping with changing environment. Shell developed the product of CNG.
This shows that shell is also working on this direction.
DIVERSIFICATION
Diversification means new product and new market. The two broader concept of diversification
are:
1. Related diversification
2. Unrelated diversification
RELATED DIVERSIFICATION
Related diversification means development beyond the present product and market, but still
within the broad confines of the industry in which the company operates. Shell has introduced
CNG that is the best example of related diversification.
Unrelated Diversification
It is the development beyond the present industry into product/mkt, which have not clear
relationship with present product/mkt. Shell is interested in other business e.g., petrochemicals,
coal and metals.
Evaluation of strategic options
We have selected two strategic options for improvement of shell performance as maintain the
leader of quality in the customer services. For this purpose we evaluated them, which is better to
achieve the organizational objectives. Product development.
Market development
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To evaluate the options we use the tool of SWOT analysis. There are three steps involved in
evaluation of strategy option.
Suitability
Feasibility
Acceptability
Suitability
Shell is one of biggest multinational company dealing in Pakistan. As such there is no financial
problem facing by shell. By market development shell can cope with aggressive competitors. By
product development (CNG) Shell can decrease its dependence on particular supplier (Greave
Pakistan Ltd.).
By market development the company can capture the market of CNG. Use of CNG
reduce the environmental pollution and save the consumption of fuel.
Developing market (establish new outlets and upgrade existing outlets) increase growth
rate and market share simultaneously.
Feasibility
Through feasibility we will assess how our strategy might work in practice. In product
development shell has not sufficient resources to cope with existing requirement.
In market development shell has sufficient resources to meet the current needs of the
customers. Shell also capable to performing the services in the field of new market.
Shell can achieve market position by developing the new outlets and improving the
services of existing outlets.
Shell can cope with reaction of competitors by market and product development.
Shell has sufficient technology to fulfill the current requirement of market development.
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Acceptability
Through acceptability we will try to assess weather the consequences of proceeding with a
strategy are acceptable.
Shell can increase it profit market share, and growth rate by established and upgrading
outlets.
There is a great financial risk to develop a new product but there is no as such risk in
market development.
In developing a product there is high rate of risk in this way the company may losses its
goodwill. This thing badly affect on the capital structure of the company.
Shell has strong culture so this is no affect on our new strategy for developing new
market.
Selection
There are two issues which needs consideration, first a way in which an organization ’s
circumstances will dictate which methods of evaluation are most useful at the time of selecting
future strategies.
Secondly, the process by which selection of strategies occurs since how the information from
evaluation is used in strategic decision making.
After the evaluation of the strategic options we are concluded that the market development is
the best option so, our selections is market development. Because it provide a chance to earn
more profit and competitive advantage and has a low risk as compare to other options.
GLOBAL SCENARIOS TO 2020 OF SHELL
PEOPLE AND CONNECTIONS
Shell International builds a set of global scenarios every three years to explore the overarching
challenges arising from changes in the business environment that need to be faced by its
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businesses. These scenarios provide a useful context for testing our strategies and plans and
help us to anticipate significant changes in the world around us. CONTACTING SHELL MEDIA
RELATIONS
The Group Press Office deals with all media enquiries relating to the Group's corporate activities
and its international businesses. The Press Office also handles all media enquiries about the
businesses of Shell in the UK. For urgent media queries out of office hours, please contact the
duty press officer on pager no 07659 129 454 and leave a message and contact details. LNG
BECOMING A TRULY GLOBAL TRADE
Today the LNG trade is growing - and rapidly becoming truly global. Currently
contracted LNG volumes are likely to reach 120 million tons per annum by 2005 -
an average annual growth rate of over 5% since 1995. The number of markets is also increasing. By the end of this decade, new LNG
markets will likely be added in China, India and the Americas.
This of course will require increased shipping capacity. If all current orders are
completed, the world's LNG fleet will expand from 127 active carriers today, to
almost 180 in the next five years.
The growth in volumes between now and 2005 will largely come from expansions of
existing projects. But several new projects around the world are likely to be under
construction by that time - and will fuel additional growth in the LNG industry in the
second half of the decade.
Within Shell alone, we have interests in five existing LNG projects all of which have
expansions under construction or under consideration. Additionally, we are involved
in the development of several new projects - four of which are shown on the chart:
Sakhalin, Timor Sea, Namibia and Venezuela.
The growth in the LNG industry is driven by overall growth in global natural gas
demand - but also by the decreasing cost of delivering LNG competitively to
market.
Shell, as technical service provider to the LNG projects in which we participate, has
played a key role in capital cost reductions. Subsequent LNG developments over the
past 30 years have demonstrated a 50% reduction in development costs.
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We believe this can be improved upon even more. Our goal is for our next LNG
development to be delivered at a significant improvement over Oman - which is the
lowest cost project to date.
NIGERIA LNG A GOOD EXAMPLE
A specific example of the opportunities in LNG is in Nigeria. The first production of
LNG in Nigeria was from the first of a two-train project that came on stream in
October 1999. The two trains together now deliver some 6 million tons a year,
mainly to Atlantic Rim and Mediterranean markets.
Approval of a third train was granted in 1999. Construction is well underway with
first deliveries set for early 2003.
The possibility of a further two-train expansion is already under serious discussionamongst the partners, government and customers driven by gas availability, cost
and customer demand. Once built, Nigeria could be producing almost 15 mtpa by
as early as 2006, making it one of the world's largest LNG producers.
The technological and financial challenges of the original LNG project in Nigeria
were considerable. But the project is now well placed to help meet growing demand
in Europe and North America.
I'd like to move now to a completely different climate - to the Sakhalin project in
far eastern Russia - where we are partners with Mitsui and Mitsubishi.
The challenges involved here are much different. The project involves field
development, an onshore pipeline to deliver the gas to an ice-free port, and
construction of the liquefaction facilities - for a total estimated cost of $8.9 bln.
Sakhalin LNG will be the first from Russia. It will add a new source of energy supply
for Pacific markets and will play a significant role in guaranteeing energy security in
the north east Asian region for years to come.
INNOVATION THE KEY TO OPPORTUNITY
Innovative use of technology is the key to other possible opportunities related to
remote gas reserves that remain stranded due to the prohibitive cost of
development.
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Shell has recently outlined plans to apply our Floating LNG technology to overcome
these difficulties and monetise the Kudu field offshore Namibia, and the Sunrise
field in the East Timor Sea.
In both cases, Floating LNG will enable lower construction costs, a minimal physical
footprint, and a higher degree of flexibility. Depending on the location, up-front
capital costs can be reduced by up to 40% - which is often the difference projects
like these need to make them realities.
Effective application of leading technology opens up many opportunities. Another
example is Gas to Liquids.
Shell has demonstrated that GTL technology can be commercial and that the
products are competitive on the world market. Liquid fuels produced by the Shell Middle Distillate Synthesis process at a
commercial scale plant producing 12,000 bpd at Bintulu here in Malaysia, are so
clean they are leading to the creation of new markets.
Development of the next generation plant - capable of producing 75,000 bpd - will
require investment in excess of a billion dollars each. But economies of scale and
improved designs will result in significant advantages.
They allow monetisation of gas reserves that would otherwise be uneconomic. They
provide extra revenues for resource owners from new markets for natural gas
products. The liquids produced can also substitute for expensive oil imports.
Because of these advantages, by the end of this decade, we believe Gas to Liquids
will be a significant industry.
New natural gas markets are opening up and creating new opportunities -
particularly here in Asia. Underlying economic growth - and the related surge in
demand for electricity - is the driver in China and India.
SHELL WORKING ON KEY INFRASTRUCTURE
To meet that demand, Shell and other companies are heavily involved in the
planning and development of key infrastructure projects. This infrastructure - which
includes pipelines, LNG import terminals, distribution systems, and power plants -
will cost billions of dollars.
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In China alone, the total amount to be spent on projects open to foreign investors
in order to build domestic natural gas infrastructure - upstream, midstream and
downstream - could be as high as $25 bln over the next ten years.
MATURE MARKETS DIFFERENT
At the other end of the market maturity spectrum are the US and Europe. As
markets mature and liberalise, marketing and trading opportunities emerge. But
these opportunities require different capabilities for success.
Instead of billions of dollars for investment in capital-intensive infrastructure
projects, these markets require highly skilled human resources and balance sheets
capable of supporting the commercial risks and financial exposures.
Shell's most significant involvement in these areas is through Coral in the US, andShell Energy in Europe. In these markets, new technologies and business models
are allowing us to develop innovative ways of meeting our customers' needs.
As exciting and expansive as the opportunities I've outlined may seem, they are but
a few of the wide variety of opportunities I see in the world's natural gas business. I
believe they add up to a significant new path forward for the global gas industry.
Ours is an industry of the future, not of the past.
BUT THERE ARE ALSO CHALLENGES
Delivering these opportunities and growth will not happen without overcoming a
number of challenges. We will mention just four:
a) The need to do business based on principles;
b) The need to contribute to sustainable development;
c) The need to get deregulation right;
d) The need to attract the necessary human resources.
A few decades back, when companies first started producing statements of business
principles, there was considerable cynicism. People thought they were just nice
words - public relations material. We believe that, in the 21st century, they are far
more than that. We believe the Shell business principles, and the qualities we
demonstrate, will be critical business assets.
WORKING IN A DIFFERENT WORLD
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Our world today is different. It is more global, transparent and fast moving. In this
world, living by a clearly articulated set of business principles is an advantage for
our employees, our customers, our suppliers, our partners and the governments
with which we interact. The principles set the boundary conditions within which we
do business.
Every commitment is important but, to me, of overriding importance is our
commitment to sustainable development. This commitment encompasses our belief
that all we do must take into account not only the economic impact, but also the
social and environmental impact.
We know we can't do this alone. That's why our commitment relies heavily on
working together with partners, governments and local communities to ensure we
strike the appropriate balance in all three areas of Sustainable Development.
Another continuing challenge will be to get deregulation right. The California
debacle has illustrated for us many of the potential pitfalls. It is now incumbent on
us all - in government and industry - to work together to design systems that
prevent energy shortages or that discourage long term investment.
We must always keep in mind the ultimate aim of producing products and services
more efficiently and reliably - and ensuring long-term security.
The final challenge is attracting the human capital required to deliver the growth
and value. As the number of natural gas markets increase, and as more and more
markets liberalise, the demand for experienced people in our industry rises.
And the demand is not limited to those in traditional natural gas fields such as
pipeline engineers and technologists - although these will remain important. We will
also need increasing numbers of experienced international business developers,
regulatory experts, traders, IT systems specialists, and financiers.
Perhaps most importantly, we need strategists, asset operators, managers and
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marketers with local experience. Success calls for a diverse work force - one well
matched to the diverse markets that will be key to the future.
In summary, our industry is facing a broad range of opportunities. The Shell long-
term energy scenarios indicate that demand for clean, efficient energy is going to
grow. And, natural gas, because of its environmental qualities, efficiency, and
technological advances, is going to play an increasingly important role.
But there will also be challenges - such as the attraction of the necessary human
and financial capital. Anti globalization and supply security add to these challenges.
But, the global demand for more and cleaner energy goes on. And I believe ourindustry is well positioned to meet the challenges along the way.
Recommendations
There should be proper shades and proper sitting arrangements at the filling stations
because people who come for oil changing and car washing face difficulties in this
regard.
Lubricants should be disposed in a proper way to protect the environment form being
polluted.
Shell should provide small incentive to its customers.
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Schemes like “Buy 50 liters of super and get a come free or a cola drink free”, should be
kept introducing time to time by shell.
Shell should make company operation site in every city for capture the new market.
There is only one thing that is constant that is change; shell should investment on
research development to cope with dynamic environment.
Company should established new regional office to control the activities of company
operations site.
Lubricants should provide the facility 0f free oil change on all its out lets.
Shell should develop modern retail outlet. These outlets should have all possible
facilities for customers because one of the reasons behind decrease market share is
modernization of competitors.
Shell should develop effective marketing programs that will help the company increase
sales that will lead to increase market share. In these market programs emphasis
should be given to advertising, which is most effective and efficient tool of promotion for
such type of business.
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