Date post: | 03-Jan-2016 |
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The Many Layers of Pronto
Virtual Office Hours
Group Chat
One-to-One Communication
• Manageable Queue
• All tools available
• Add members on the fly
• All tools available
• Great for personal conversation
• All tools available
Each layer of functionality changes the ways in which Pronto can be used.
The Many Layers of Pronto
Virtual Office Hours
Group Chat
One-to-One Communication
• Manageable Queue
• All tools available
• Add members on the fly
• All tools available
• Great for personal conversation
• All tools available
Each layer of functionality changes the ways in which Pronto can be used.
The Many Layers of Pronto
Virtual Office Hours
Group Chat
One-to-One Communication
• Manageable Queue
• All tools available
• Add members on the fly
• All tools available
• Great for personal conversation
• All tools available
Each layer of functionality changes the ways in which Pronto can be used.
Help Desk
Pronto’s “Help Desks”
Virtual Office Hours
Group Chat
One-to-One Communication
• Manageable Queue
• All tools available
• Add members on the fly
• All tools available
• Great for personal conversation
• All tools available
The Help Desk formalizes the functionality of Pronto’s Virtual Office Hours
Queue
Pronto’s “Help Desks”
How can I help?
How can I help?
Who is next?
Single Queue with Multiple Representatives
Representative 1
Representative 2
Representative 3