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Shifting Complacency and the Sense of Entitlement to
Engagement and Productivity
CAHRMA Conference Presentation
WHAT’S GOOD?
4/14/2015
Certified Human Resource ProfessionalMaster Practitioner & Coach in
Time Line Therapy ®Hypnotherapy
Neuro-Linguistic ProgrammingMaster Trainer
Tal Moore
Charlotte Larocque
Past President of National Native America Human Resources Association (NNAHRA) – Four elected terms
NNAHRA Executive DirectorMaters in Organizational Development
Proud Tribal Human Resource Professional Certified
I believe that every individual is born with unlimited potential and
it is his/her thinking that creates success. I am committed to providing my clients with the resources to augment current
potentials, create performance and, thus, positive change within
the workplace.
• According to the Conference Board of Canada over 60% of employees
are willing to move to a different job if it is more attractive, not necessarily
because it offers more pay.• Career Growth, Learning and Development ranked #2 behind
Exciting Work & Challenge in a recent Career System International Survey
• Fair Pay being ranked #4 in terms of employee retention.
http: / /www.canadahrcentre.com/solutions/employee-engagement/
The statistics on employee engagement are shocking.
What Does it Cost to Train a New Employee (on average)?
•To hire and train a new employee and to have them reach the output of the employee who just vacated the job.• 30-50% of the annual salary of entry-
level employees • 150% of middle level employees
• Up to 400% for specialized, high level employees
What does a 15 minute break cost a company?
• If an employee makes $33.5 an hour:
What does a 15 minute break cost a company?
• With burdens it costs an employer $45 an hour:
• Each break costs $11.25
What does a 15 minute break cost a company?
• If an employee makes $45 an hour:• Each break costs $11.25
• Times twice a day = $22.50
What does a 15 minute break cost a company?
• If an employee makes $45 an hour:• Each break costs $11.25• Times twice a day = $22.50
• Time 2 because they are not productive during that time = $45.00
What does a 15 minute break cost a company?
• If an employee makes $45 an hour:• Each break costs $11.25• Times twice a day = $22.50
• Times 2 because someone else has to be paid to make up for that time = $45
What does a 15 minute break cost a company?
• If an employee makes $45 an hour:• Each break costs $11.25• Times twice a day = $22.50
• Times 2 because someone else has to be paid to make up for that time = $45
• Times 242 days (accounting for 8 Statutory Holidays and 2 weeks holidays) = $10,890 (based on 2080
hours in the year)
What does a 15 minute break cost a company?
• If an employee makes $45 an hour:• Each break costs $11.25• Times twice a day = $22.50
• Times 2 because someone else has to be paid to make up for that time = $45
• Times 242 days (accounting for 8 Statutory Holidays and 2
weeks holidays) = $10,890•THAT IS FOR EACH EMPLOYEE!
What does a 15 minute break cost a company?
•Times 300 employees = $3,267,000
What does a 15 minute break cost a company?
•At a 6% profit margin, a company will have to increase sales by
$54,450,000 •Just to cover the cost of coffee breaks
• That same employee that you are paying to take coffee breaks is costing you
• (just to be fair we will say he/she is a fast learner• At 30%)
•$28,080
"We can't solve problems by using the same kind of thinking
we used when we created them."
Albert Einsteinhttps://www.youtube.com/watch?v=0344qRfAOtA
Qualities & Skills of a Good Leader
1. Communication2. Attitude3. Integrity4. Vision / Strategy5. Relationships6. Buy-In7. Adaptability8. Teamwork
9. Coaching & Developing
10.Decision Making11.Atmosphere /
Culture12.Focus /
Commitment
It is never too late to nurture good values and beliefs.
Factors that influence people and result in
them holding from being at their optimum level:
• Lack of trust• Social conditioning• Labels• Self-perceived worth• Different learning
styles• Lack of
understanding others• Acceptance of others
• Acknowledging and valuing their uniqueness and that of others
• How they think others will react
• Negative emotions• Self-talk
Communication1. Internal 2. External
The message you are delivering to yourself.
The message you are delivering to others.
Internal and External Communications form the foundation for our values and
beliefs. https://www.youtube.com/watch?v=yR0lWICH3rY
Internal vs. External CommunicationExternal
• The message we send to others• Spoken: There are two components
to spoken communication.– Verbal: This is what you are
saying.– Paraverbal: This means how
you say it – your tone, speed, pitch, and volume.
– Quasi Verbal: Umms, ahhs etc.– Non-Verbal: These are the
gestures and body language that accompany your words. Some examples: arms folded across your chest, tracing circles in the air, tapping your feet, or having a hunched-over posture.
• Written: Communication can also take place via fax, e-mail, texts or written word.
Internal
• How we translate the messages that are sent to us
• Our thoughts and beliefs
https://www.youtube.com/watch?v=7DHcn7KXMZ0
Trust & Rapport
• People deal with people they like and that are like them.
• This applies to internal and external customers.
A Leader doesn’t just get the message across – a leader IS the message!
What to look for:• Conflict resolution.• People's adaptability
and flexibility.• The clarity
of communications.• Creative thinking.• Inclusion.• Coaching and mentori
ng.• Safety consciousness.
• Personal accountability.
• The degree of collaboration.
• Interpersonal negotiation skills.
Organizational Culture• the behavior of humans who are part of an
organization and the meanings that the people attach to their actions. Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs and habits. It is also the pattern of such collective
behaviors and assumptions that are taught to new organizational members as a way of perceiving, and even thinking and feeling.
Organizational culture affects the way people and groups interact with each other, with
clients, and with stakeholders.
https://www.youtube.com/watch?v=fW8amMCVAJQ
When you change your thinking, you
change your results!
Increase Your Productivity
WIIFY?
• Personal Growth• Your livelihood
• Sense of accomplishment• Transference to your personal life
• Health• Happiness• Pride
• Meeting your basic human needs
Hire for Attitude, Train for Skills…AND train for the attitude you
desire…after all
THEY DON’T KNOW WHAT THEY DON’T KNOW!