Shoper 9 Data Synchronisation Troubleshooting

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Shoper 9 Data Synchronisation Troubleshooting

March 2010


Objectives

Investigating Data Synchronisation Issues

Reason for synchronisation failure

Analysing Log files created at Shoper 9 POS and Shoper 9 HO


Data Synchronisation Issues

Incorrect configuration at POS or HO

Connectivity problem

Import/Export malfunction

Acknowledgement files not received

Synchronisation issues arise due to one of the following:


Configuration Gone Wrong

Shoper 9 POS or Shoper 9 HO is continuously generating data files in wrong format during synchronisation

Reason

The mode of communication selected is different at POS and HO The file format set during synchronisation configuration is wrong Synchronisation setting in business template installed at POS is wrong Incorrect HO code provided during synchronisation configuration at POS

Solution

Verify Synchronisation settings configured at HO and POS


Configuration Gone Wrong - Solution

Verify that the sync settings configured at HO are updated at POS

Mode of communication and related settings are similar at HO and POS

Correct file formats are updated at POS

In case of Direct Copy, verify that the path for data exchange folders is entered correctly at both locations



HO

POS



HO

POS



HO

POS


Configuration Gone Wrong - SolutionHO

POS


Connectivity Issues

Shoper 9 POS/Shoper 9 HO is creating data files, but is unable to send the files to transfer the files

Reason

Internet disconnected in case of HTTP, FTP or Mail (mode of communication) Firewall/ Antivirus program blocking access to upload folder

Solution

Verify the connectivity components for FTP, HTTP, Mail and Direct Copy


Connectivity Issues - Solution

Verify whether permission is provided to access FTP folder, HTTP link User can verify the HTTP link connection by entering the server address in web

browser


Connectivity Issues - Solution

Ensure the Mail client in use and the E-mail program selected in Internet options is the same


Import/ Export Malfunction

Shoper 9 POS/Shoper 9 HO is unable to extract data and export or import the received data files

Reason

Null values in the data fields of the received file Data is restored at POS due to which it is unable to extract and export Data is restored at POS due to which HO is unable to import data received data

Solution

Examine the log files to verify the exact reason and take necessary action based on the error displayed


Acknowledgement File (Not Received)

Shoper 9 POS is unable to extract data during scheduled synchronisation

Reason

Extraction process fails at Shoper 9 POS when the acknowledgement file for the last synchronisation is not received from HO or unavailable in the defined folder

Solution

Verify whether the POS data for respective date is loaded at HO. In case data is not loaded, load the data to receive acknowledgement from HO


Reports

Sync Status Report

Available at POS, this report give you the success/failure status of different task in synchronisation process, from extraction of data to loading of data received from HO into POS database.

Dashboard Report

Available at HO, this report gives the showroom wise, distributor wise, batch wise file loaded / not loaded status with reason for not loading.

Shoper 9 POS/Shoper 9 HO are provided with reports that enable you to ascertain the success/failure of synchronisation process.


How to ascertain the cause of Sync issues? The reason for failure of synchronisation is recorded in various log files in Shoper

9 POS/Shoper 9 HO Log files are created in <application folder>\Share\log directory

The files in Shoper 9 POS/ Shoper 9 HO that record synchronisation errors.

Log files at POS Log files at HO

Ccc-download.log OfflineloadingMMDD.log

Importerror.log DataloadingMMDD.log

Experror.log

Ccc-upload.log

Agentschedule.log


Details in Log Files

CCC-download.log – Displays the activity performed pertaining to downloading of files sent from HO

ImportError.log – Displays files imported into POS database and also errors occurred during import

Experror.log – Displays the file extracted during the synchronisation phase and also it displays any error occurred during the extraction phase

CCC-upload.log – Displays the files uploaded via communication mode and errors for not uploading the same

Agentschedule.log – Displays the various activities performed by the sync agent i.e. Agent evoke, stop, exit, last agent run, next schedule, etc.


Details in Log Files

OfflineloadingMMDD.log – Displays the files which are downloaded via defined communication mode

DataloadingMMDD.log – Displays loading status of the files downloaded and also gives the reason for not loading


Guidelines and Best Practices

Do’so Configure synchronisation options at POS and HO as per your

requirements, test them in real time conditionso Create exception list in Firewall and Antivirus programs to allow access to

upload and download folders used for Shoper 9 Data Synchronisationo Check Internet/Other Network connections regularly

Don’tso Do not restore the database unnecessarilyo Do not try to change the sync configuration options in one application

without prior communication with the partner application


Questions & Answers

For more information log in to:www.tallysolutions.com


Thank You

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Shoper 9 Data Synchronisation Troubleshooting

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