SHOW YOUR COLOURSSYC STRATEGIC PLAN 2.0WARDS 2018

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CONTENTSOur Purpose 5

Our Heritage and Experience 6

Our Beliefs and Values 8

Our Four Focus Areas 12

Strategic Priorities 14

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SYC EXISTS TO POSITIVELY AFFECT THE LIVES OF PEOPLE IN NEED

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With more than five decades experience supporting young people to achieve stability and prosperity in their lives, SYC is proud today to make services available to anyone in Australia who can benefit. Our Purpose is achieved by: » Innovating, improving and extending SYC services to Australians experiencing vulnerability or disadvantage

» Identifying and eliminating service gaps through partnerships and growing the capacity of the employment, training and youth sectors » Positively influencing the community’s view of young people » Contributing to the formulation of policy, programs and initiatives aligned with SYC’s four focus areas

OUR PURPOSE

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The aspiration to extend and deepen SYC’s services remains today – with strong progress made across the five strategic priorities.

Show Your Colours was originally released in 2011/12. Outlining a firm aspiration to extend the reach and impact of the services that SYC provides, Show Your Colours is the strategic framework for SYC to achieve Our Purpose.

In this update, a sixth priority has been added to reflect that by working with others, SYC can help people more and help more people.

The evolution into Show Your Colours 2.0 reflects SYC’s desire and capacity to adapt and innovate. It demonstrates core characteristics of SYC that have helped define and change the organisation now in its sixth decade and that will continue to do so throughout the years ahead.

OUR HERITAGE & EXPERIENCEEstablished in 1958 with a clear mandate to support disadvantaged young people in Adelaide, SYC has literally helped three generations of people to find a safe place to sleep, develop new skills, gain and sustain employment, finish school and reconnect with their families.

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MELINA FELEKIDISRegional Manager Job ProspectsVictoria

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Relentless belief in people and their potential

» Every person has strengths and deserves to succeed » SYC cares and will support a person to find stability and prosperity » SYC cares and will support employees to reach their full potential » Every person deserves choice and opportunity » Every person can work and improve their economic situation

Rewarding courage

» SYC encourages creativity and innovation » SYC will always seek to make the right decision even when it’s hard » Passion and commitment are crucial to success » Doing things the right way distinguishes SYC employees

Creating trust

» Mistakes are critical to learning and continuous improvement

» SYC does not give up on a person » SYC delivers on its commitments, demonstrated by its high performance, quality and compliance

Working together

» Partnerships strengthen the work of SYC » SYC treats people fairly and with respect » The collective efforts of SYC employees are critical to achieving Our Purpose

These beliefs and values influence the work of SYC and the way that SYC works:

OUR BELIEFS & VALUES

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THANG LESite ManagerJob ProspectsVictoria

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REECE HAMMONDProject Officer HYPASouth Australia

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55,300 AUSTRALIANS

WERE SUPPORTED BY SYC IN 2013-14

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JOE ABDOSite ManagerJob ProspectsVictoria

There are four focus areas that define the scope of activities for SYC to achieve Our Purpose.

OUR FOUR FOCUS AREAS

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WELLBEING

WORKING

Taking an holistic approach to assist our clients to focus on positive health and quality of life.

Helping our clients to gain and sustain employment in all its forms.

LEARNINGEnabling our clients to acquire knowledge, skills and methods that can be retained and applied.

HOMEWorking with our clients to have a stable home, a sense of home and to feel safe at home.

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DELIVERING OUR PURPOSE TO 2018 WILL BE ACHIEVED THROUGH SIX STRATEGIC PRIORITIES

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JANICE HOADHead of Communications & MarketingSYCSouth Australia

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» Extending and deepening SYC’s nationwide footprint. » Developing SYC's client practices and initiatives to maximise the opportunity to realise growth in services.

» Seeking collaboration, partnership, merger and acquisition opportunities. » Investing in areas of need aligned to the demands of stakeholders including employers, local communities and government.

» Including clients and stakeholders in the design of services. » Linking SYC services based on client need.

» Understanding the evidence base about what works and what people need to have meaningful lives.

» Developing and supporting SYC's employees to deliver Our Purpose.

» Applying a framework that drives a culture of effective decision making.

» Creating leaders throughout SYC. » Always behaving ethically and with high integrity. » Always operating in a way that makes SYC a safe place to work.

Delivering our reach and impact nationally is key to SYC helping people more and helping more people by:

Developing and delivering innovative client and management practices means continuously challenging the way SYC operates and delivers services to clients, by:

FOOTPRINT PRACTICE1 2

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» Sharing a voice that is heard nationally.

SYC will champion conversation around how more people in Australia can experience stability and prosperity in their lives by:

» Confidently attracting attention to issues that matter to and for the people who access SYC services. » Involving SYC as a part of the communities in which it operates.

MELISSA TONGHuman Resources Co-ordinatorSYCSouth Australia

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» Better connecting with and engaging employees, stakeholders and the people the organisation supports.

» Embedding technology into the way SYC delivers services nationwide. » Using technology to streamline internal processes. » Taking action to mitigate the digital divide where it impacts on clients accessing SYC services

Developing and supporting technology and connectivity will help SYC become increasingly effective, by:

JACQUI NATHANQuality Manager Training ProspectsSouth Australia

TECHNOLOGY & CONNECTIVITY4

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» Actively contributing to policy formation and consultation. » Engaging people of influence who can advocate on the issues, challenges and opportunities that young people face.

» Striving to measure and report the impact of the services SYC provides. » Inviting people to support and advocate for the issues that SYC highlights in public discourse.

Through positively influencing government, business and the community SYC will achieve better outcomes for the people the organisation supports each and every day, by:

INFLUENCE

» Reducing gaps in care for vulnerable people in Australia. » Enhancing the capacity, scope and volume of outcome delivery.

» Capturing, preserving and re-applying community and corporate knowledge. » Building efficiency and outcomes through scale and working with other organisations in collaborative ways.

Connecting, collaborating and partnering with like-minded organisations and individuals can help SYC to gain the best possible outcome for both SYC and the people the organisation supports, by:

PARTNERSHIPS5 6

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www.syc.net.au