May 21, 2010
SHRM Poll: Health Care Plan Providers
Health Care Plan Providers| ©SHRM 2010
Is it HR’s responsibility to assist employees with issues related to the organization’s health care insurer?
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Note: n = 358. Organizations that do not offer a health care plan to employees were excluded from the analysis.
Strongly disagree
Disagree Agree Strongly agree0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
9%
25%
47%
19%
• Yes, 66% of HR professionals believe it is HR’s responsibility to assist health care plan participants (employees or their dependents) to sort out problems (e.g., unpaid claims, service issues, etc.) with the organization’s health care insurer.
Health Care Plan Providers| ©SHRM 2010 3
In the past five years, has your organization switched a health care insurer due to:
Note: “Not sure” and “N/A – Switched insurer for other reasons” responses were excluded from the analysis.
Long processing time for health care claims? (n = 204)
Poor overall customer service from health care insurer? (n = 213)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
No; 94%No; 82%
Yes; 6%Yes; 18%
Health Care Plan Providers| ©SHRM 2010 4
Does your organization’s contract with your health care insurer include incentives to decrease the time it takes for claims processing?
No Yes0%
10%20%30%40%50%60%70%80%90%
100%
94%
6%
Note: n = 213. “Not sure” responses were excluded from the analysis.
• Of the 6% of companies that indicated their contract included incentives, the most common incentive was performance guarantees.
Health Care Plan Providers| ©SHRM 2010 5
Demographics
Health Care Plan Providers| ©SHRM 2010
Demographics: Organization Industry
IndustryManufacturing—other 13%
Health care, social assistance (e.g., nursing homes, EAP providers) 11%
Services—professional, scientific, technical, legal, engineering 8%
Retail/wholesale trade 7%
Financial services (e.g., banking) 5%
Educational services/education 5%
Other services (e.g., nonprofit, church/religious organizations) 5%
Insurance 4%
Consulting 4%
Services—accommodation, food and drinking places 3%
Transportation, warehousing (e.g., distribution) 3%
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Note: n = 309. Percentages may not total 100% due to rounding.
Health Care Plan Providers| ©SHRM 2010
Demographics: Organization Industry (continued)
IndustryGovernment/public administration—federal, state/local, tribal 3%
Construction, mining, oil and gas 3%
Telecommunications 3%
Utilities 2%
Real estate, rental, leasing 2%
High-tech 2%
Publishing, broadcasting, other media 2%
Arts, entertainment, recreation 2%
Association—professional/trade 1%
Pharmaceutical 0%
Biotech 0%
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Note: n = 309. Percentages may not total 100% due to rounding.
Health Care Plan Providers| ©SHRM 2010
Demographics: Organization Sector
Other
Government sector
Nonprofit organization
Publicly owned for-profit organization
Privately owned for-profit organization
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
4%
7%
19%
20%
50%
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Note: n= 309
Health Care Plan Providers| ©SHRM 2010
Demographics: Organization Staff Size
1-99 employees 100-499 employees
500-999 employees
1,000-2,499 employees
2,500-9,999 employees
10,000 and more employees
0%
10%
20%
30%
40%
50%
22%
42%
12%9%
6%9%
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Note: n = 299
Health Care Plan Providers| ©SHRM 2010
Demographics: Organization Operations Location
U.S. based operations Multinational operations0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
75%
25%
10
Note: n = 298
Health Care Plan Providers| ©SHRM 2010
SHRM Poll: Health Care Plan Providers
• Response rate = 17%• Sample comprised of 365 randomly selected HR
professionals from SHRM’s membership• Margin of error is +/- 5% • Survey fielded February 4 – February 11, 2010
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Methodology