SID Patient Interface

An Update

Current SID System

Interface is built on existing SID platform

The Process

• Identification of key stakeholder groups including clinical staff, voluntary and council employees, users of key LTC services

• Conducted interviews and information gathering process

• Analysis and extraction of key elements of design

• Revisited key groups or individuals to discuss and build on original findings

The Process

• Identification of key stakeholder groups including clinical staff, voluntary and council employees, users of key LTC services

• Conducted interviews and information gathering process

• Analysis and extraction of key elements of design

• Revisited key groups or individuals to discuss and build on original findings

Consultation Process

Outcomes

• Clear set of objectives relating to what the interface needs to achieve

• Key design features that support both the individual and organisational requirements

• Failings in existing systems in relation to presentation of information and methods of access

• Do’s and don’ts

Outcomes

• Clear set of objectives relating to what the interface needs to achieve

• Key design features that support both the individual and organisational requirements

• Failings in existing systems in relation to presentation of information and methods of access

• Do’s and don’ts

Key Outcomes

Some Of What We Learned

• Access to genuinely local information is difficult

• The information and interface design needs to support the individual in their current situation

• The interface needs not only support self-management but should also educate about self-management

• Needs to work in unison with other sites such as My Condition, My Life and NHS Inform

• Be targeted towards specific points along the patient journey, with the information tailored to that point

• Help not just with the condition but with the practical issues that surround things like accessing services, being aware of patient responsibilities

• Interface needs to help the individual to make good decisions

• Should be designed around the genuine needs of those with Long Term Conditions in terms of management, diagnosis and relapse

• Locally SID strong brand for this type of site

Some Of What We Learned

• Access to genuinely local information is difficult

• The information and interface design needs to support the individual in their current situation

• The interface needs not only support self-management but should also educate about self-management

• Needs to work in unison with other sites such as My Condition, My Life and NHS Inform

• Be targeted towards specific points along the patient journey, with the information tailored to that point

• Help not just with the condition but with the practical issues that surround things like accessing services, being aware of patient responsibilities

• Interface needs to help the individual to make good decisions

• Should be designed around the genuine needs of those with Long Term Conditions in terms of management, diagnosis and relapse

• Locally SID strong brand for this type of site

Initial Steps

Development of Conceptual Model

• Derived from objectives and consultation

• Focused on architecture and flow of site

• Identifies key structures and their requirements

• Defines data structure and it’s presentation/interaction within the interface

Development of Conceptual Model

• Derived from objectives and consultation

• Focused on architecture and flow of site

• Identifies key structures and their requirements

• Defines data structure and it’s presentation/interaction within the interface

Feasibility Analysis

• Can it be built in terms of

Data requirements

Structure

Usability

Scale and size

Within Timescale

Feasibility Analysis

• Can it be built in terms of

Data requirements

Structure

Usability

Scale and size

Within Timescale

Improvements to Existing System

• Expanded existing database structure

• Improved and more efficient maintenance system

• SID Web Spider

• Improved layout

• Improved search functions

• Better system stability

Improvements to Existing System

• Expanded existing database structure

• Improved and more efficient maintenance system

• SID Web Spider

• Improved layout

• Improved search functions

• Better system stability

Key Design Elements

Strands

• Based on activity within 4 strands including: Physical, Emotion, Lifestyle, Social

• Strands are dynamic in nature and generated from within the database

• Strands are created by user through interaction in the interface

• Strands vary depending on variability of patient situation and experience i.e. condition

• Strands = routes through the interface

Strands

• Based on activity within 4 strands including: Physical, Emotion, Lifestyle, Social

• Strands are dynamic in nature and generated from within the database

• Strands are created by user through interaction in the interface

• Strands vary depending on variability of patient situation and experience i.e. condition

• Strands = routes through the interface

Interaction Points

• Combination of strands at different points creates complete dataset

• Range of resources and messages are applied at these points

Interaction Points

• Combination of strands at different points creates complete dataset

• Range of resources and messages are applied at these points

Prompts

• Messages and triggers presented throughout the interface

• Based around: user lead activity, organisational prompt e.g. appointment, events i.e. relapse in condition

• Designed to educate, guide and reassure

Prompts

• Messages and triggers presented throughout the interface

• Based around: user lead activity, organisational prompt e.g. appointment, events i.e. relapse in condition

• Designed to educate, guide and reassure

Desired Outcomes

For Users

• Understanding effects on you, across three strands

• Understanding the effects on others

• Better prepared for appointments and increase awareness of service requirements

• Understanding the things they need to do

• Greater understanding in preventing or dealing with relapse

• Improved quality of life

• Greater understanding of self-management

• Supports to self-manage

• Raise awareness of existing support in local community

For Users

• Understanding effects on you, across three strands

• Understanding the effects on others

• Better prepared for appointments and increase awareness of service requirements

• Understanding the things they need to do

• Greater understanding in preventing or dealing with relapse

• Improved quality of life

• Greater understanding of self-management

• Supports to self-manage

• Raise awareness of existing support in local community

The System

• Genuine support tool for self-management

• Accessible to all

• Provides the right information at the right point

for the user • Creates a bubble of resource and reassurance

around the user

• Not just for patients but those that care for the individual

The System

• Genuine support tool for self-management

• Accessible to all

• Provides the right information at the right point

for the user • Creates a bubble of resource and reassurance

around the user

• Not just for patients but those that care for the individual

The Next Steps

System Development

• Dynamic strand proto-type

• Search engine

• User Interactions within site (prompts)

• Create the bubble of resources and reassurance around specific variables in strand

• Develop graphic interface

System Development

• Dynamic strand proto-type

• Search engine

• User Interactions within site (prompts)

• Create the bubble of resources and reassurance around specific variables in strand

• Develop graphic interface

Data and Resource

• Map out along strands key requirements within data

• Identify any existing data sources that can and should be added

• Customise existing SID data to be patient friendly

• Populate and categorise data

Data and Resource

• Map out along strands key requirements within data

• Identify any existing data sources that can and should be added

• Customise existing SID data to be patient friendly

• Populate and categorise data