Siebel Certification QBank

Siebel 7 Consultant Core ExamDate: 15-Jul-2002

Viswanathan Velavan

1. Which is not a Valid task when installing Siebel

a. Preparing the database

b. Install gateway server

c. Create system account

d. Run scripts to create tables

2. Which of the following contains object definition

a. Siebel Repository File

b. Siebel.exe

c. Siebel Web Template file

d. Siebel Gateway

3. How do you assign Responsibility to the user, Choose Two

a. Application Administration -> Responsibilities

b. Group Administration -> Responsibilities

c. Application Administration -> Employees

d. User Administration ->Employees

4. Siebel View contains one ore more ____________

a. Business Component

b. Records

c. Applet

d. Screen

5. Applet Type that displays only one Record

a. Form

b. Chart

c. Toggle

d. List

6. Field of data displayed on a List / Form Applet

a. Control

b. Column

c. Field

d. Business Component


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7. Foreign key column will have suffix as:

a. _ID

b. _PR

c. _UK

d. _FK

8. Applet Class Property

a. User defined

b. CSSFrame

c. CSSFrameFindList Class

d. Determines the behavior of the applet

9. Monitor Event

a. Rule Set

b. Action Set

c. Catalog

d. Group Access

10. Personlisation rule ‘Me.Country=USA’ indicates

a. Person accessing the Siebel Application must be from US

b. Operating System variable set to US

c. User’s address in US

11. To verify successful installation of SWSE

a. Inspect the virtual directories

b. Login to Siebel Application

c. Verify the SWSE directory

12. What is NOT that you do to configure Siebel Application

a. Write Siebel.exe

b. Modify object definition

c. Write SQL Statement to access database


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13. What is the job of Transaction Router

a. Merge data

b. Extract and populate the S_DOC_TXN_LOG

c. Extract .dx files from \docking\txnproc and flush them into docking\user\

outbox of the user

14. To find an entry with letter M from Siebel Help

a. Siebel Help Menu->Click Contents->Index->Click M hyperlink

b. Siebel Help Menu->Click Contents->Contents

c. Access Bookshelp

15. NOT True of Access Control

a. Attach Access group to Catalog

b. Catalog are node that have Master Data associated

c. To access the node, one should have Privileges (Access Group

16. Which represent the logical structure of the database

a. Database object

b. Business object

c. Data object

17. Identify the Relationship between Service Request and Action

a. M:M

b. M:1

c. 1:M

18. Collection of list and form that represent a Functional Business Area

a. Screen

b. View

c. Page Tab

19. What is Authentication

a. Validates the user

b. External file

c. Validates inside and outside the Siebel


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20. What does Drop down signify

a. Subset of data

b. Screen

c. Page

d. View

21. The Row ID 1-ABC of table S_PROD_INT references the column in table S_ASSET of column PROD.

The row ID of the relevant record in S_ASSET is 1-XYZ. What is the foreign key in S_ASSET table.

a. S_PROD_INT

b. 1-ABC

c. 1-XYZ

22. Steps in creating Mobile Client

a. Register the user as Mobile, Remote Administration->Mobile Client

b. Group Administration->Client

c. Server Administration->Client

23. EIM – Exhibit.

[Process Delete]

…

Batch=100

Delete Matches = S_PROD_INT, NAME (%Printer%)

What is the process?

a. Delete all rows in S_PROD_INT

b. Delete 100 records in S_PROD_IN where name include Printer

c. Delete all rows in S_PROD_INT only where name Printer

24. Role of Siebel Web Engine

a. Resides in browser that builds the HTML Page

b. Not part of Object Manager

c. SWE runs with Object Manager & Creates new Web Template


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25. UNABLE to do through Workflow Simulation

a. Query

b. Continue

c. Update

26. An opportunity from Germany needs to be assigned to a Sales Representative who can speak

Germany. What type of Comparison is it?

a. Compare to object

b. Compare to person

c. Compare object to person

27. Which is required to Merge/Delete/forecast opportunity in a position of Sale Team

a. System Administrator

b. Manager

c. Owner

d. Primary

28. What is the type of access control mechanism is required to have only Sales Rep

a. Position

b. Personal

c. Visibility field

29. Collection of Business Component

a. Screen

b. View

c. Table

d. Business Object

30. Navigation to Create Organization

a. Group Admin –>Organization creates organization without matching a division

b. Group Admin->Organization creates division with Organization Flg = ‘Y’

c. Group Admin->Division

31. Web server receives & recognize a Siebel request:

a. Passes it to the Object Manager


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b. Retrieve the HTML pages and displays it

c. Passes it to the SWSE

32. Field level changes are tracked and stored in

a. S_DOCK

b. S_TABLE

c. S_DOC_TXN_LOG

33. Property to configure the visibility function in a View

a. Visibility Applet

b. Visibility Applet Type

c. Visibility field

d. Visibility Thread Title

34. When does the Web client initialize

a. .dbf not found

b. .uaf file is not found during synchronization

c. .uaf file is found in docking\user\outbox

35. Logical extension of S_ORG_EXT is stored in

a. S_PARTY

b. S_BU

c. S_ORG_INT

36. When do you need to create a new Business Component

a. Custom Extension Table

b. Parent-Child Relationship

c. Peer-to-Peer View

37. Scenario: Move Siebel Remote client from one Siebel Server to another

a. Automatically updates the .cfg files

b. Automatically updates the .cfg and when docking directory is deleted from the old

server

c. Automatically updates during synchronisation

38. To assign the Service Request to the Sales Representative

a. Batch Assignment


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b. Dynamic Assignment

c. Interactive Assignment

d. Assignment Management

39. The ______ replaces placeholdes in ________ to provide WEB page

a. SWSE and Siebel Server

b. SWE and html

c. SWE and repository

40. Type of step to include the Workflow Process

a. Siebel operation

b. Siebel business Service

c. Sub-Process

41. Component of Server Task, Choose Three

a. Remote Server

b. Transaction Process

c. Transaction Router

d. Transaction Merger

42. View Parent/Child object definition

a. Type

b. Detail

c. Flat

43. The Row Id of S_BU is stored in S_ORG_EXT. What is the Foreign key in S_ORG_EXT table

a. Row Id of S_BU

b. Row Id of S_ORG_EXT

c. S_BU


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44. What happens when no View of a Screen is assigned: Choose Two

a. Site Map is not visible

b. Screen is present with empty view

c. Screen is not visible

45. About Views, which of the following is True

a. Manager and Sales Rep may share view

b. Manager and Sales rep must have different View

c. Each Employee must have separate Views

46. Data Object consist of, Choose Two

a. Business Component

b. Tables

c. Field

d. Column

47. Not a step during Remote Administration

a. Create user, assign position & Responsibility

b. Register the Mobile client

c. Synchronize

d. Initialize the server database

48. MRG:System Conflict, Remote client tries to synchronize for which a update conflict arises as it

had already been modified. However the changes was successfully updated on the Server.

a. TRUE

b. NONE

c. Client Wins

d. Server Wins


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49. What helps Handheld and Mobile client to enable disconnected processing

Choose three:

a. Local Object Manager

b. Local Data Manager

c. Local SWE

d. Gateway Server

e. Enterprise Server

50. NOT to propagate the database schema

a. Use Siebel Anywhere

b. Check in to the server

c. Test the Application

d. Apply the database

51. Mid Market Edition Application, Choose Three

a. Common Architecture

b. Integrated Product Suit

c. Designated for 100 user

d. Employee Application

e. Collection of Server

52. Primary Id field in Multi Value Link helps

a. To Query only one record of the child and increase performance

b. Decrease the performance

c. Aid quick sorting

53. Siebel Web Architecture, Choose Three:

a. Multiple Siebel Server

b. Multiple Gateway Server

c. SWSE

d. Domain Server


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54. Join Specification Property

a. Table Name, User Alias, Outer Join

b. Parent Business Component, Destination field

c. Parent BC, Child BC and Destination field

55. NOT a pre-installation step

a. Install Siebel Server

b. Install Siebel database

c. Create database Server

d. Create User

56. Choose one, True?

a. View and access are dependent

b. View and access are independent

c. View represent the Views and Access refers to Screen

57. To find the Remote client update status

a. Remote Admin->client Status

b. Server Admin->Update status

c. Remote Administration

58. Siebel eBusiness Application, Choose Two

a. Integrated suit

b. Common Architecture

c. Few 100 user

59. NOT a Component Group component

a. Workflow Process Monitor

b. Workflow Process Action

c. Workflow Process Batch Manager

d. Workflow Process

e. Workflow Management


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60. Potential client, Competitor info

a. Contact

b. Account

c. Opportunity

d. Employee

61. Call center is what type of application?

a. Employee

b. Industry

c. External

d. MME

62. To change the sequence of Screen Tab:

a. Application Obj – Page Tab – Interchange the Sequence Order

b. Applicatin Obj -> Screen

c. Screen->Screen View

63. Not true of Business Component

a. Represent a business area

b. Field that represent column of different tables

c. Physical group of data

64. What does Buscomp View mode signifies:

a. Subject to access control

b. Mandatory to all buscomp

c. Is not part of Buscomp property

65. To Modify the ViewBar Text

a. Change it through template

b. Modify the applet

c. Navigate to Screen->Screen View->View Text


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66. Sort Spec Property, Choose Three

a. Default Ascending

b. Same order as index

c. Decreases performance

d. Recommended to refer column of different tables

67. Not true of Compare Object

a. You can compare Repository Vs Archive

b. You can run Compare Object

c. You can compare object by double clicking

68. Elements of template control in Web Page

a. HTML Tags

b. Java Tags

c. Siebel Tags

69. True of Siebel Web Template

a. Re-usable

b. An applet Web object can be edited

c. Cannot be edited

70. True of Static PickList

a. Requires a Joined field

b. Can be bounded / unbounded

c. Copies the foreign key references

d. Copies the value

71. True of Join Specification

a. Source field on BC that stores foreign key & destination column on joined

table that stores corresponding primary key

b. MultiValueLink needs to be specified

c. User Alias, Table Name


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72. True of Check-in, choose two

a. Replace newer version of project with older version

b. Copy object definition from local into server

c. Automatic release lock in Server and local

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1 Getattribute("Me.Country") = "USA"

Ans - Checks if the users country is USA

2 ROW_ID of Table A is 111

ROW_ID of Table B is 2222

In Table B Foreign key of Table A is Stored .What is the Value

ANS - 111

3 What is the logical Extension table of S_ORG_EXT

ANS- S_BU

4 What is relation between Service REquest and Action

ANS- 1: M

5 When Web Server Recognises SWE Tag it passes Control to

ANS - SWSE

(Siebel Server was not given in the options .So Selected SWSE)

6 Which cannot be done by WorkFlow Simulator

ANS - It cannot have the user Interact Step and wait for user Action

7 What is Logical Database Sctucture represented

ANS - DATA Object Definition

8 DatObject Layer Contains


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ANS - Tables & Columns

9 A Collection of related lists and forms represents functional business Area

ANS - VIEW

10 What Does a SWE Do after a Template is Created

ANS - Passes Page to Broswser Via Web Server & SWSE

11 Which is not True REgarding Catalogs and Categories

ANS - Catalog is a Node and There are Sub Catalogs in Catalogs

12 German opportunity assigned to German Sales Rep

ANS - Compare Obejct to Person

13 SWE Replaces Siebel tags with Repository Data

14 Collection of BC

ANS - BO

15 Which is not a valid task while Installing DB

ANS - Running Database scripts to create DB Schema

16 What is Aunthentication?

ANS - Validates the User & Controlled Inside and outside of Siebel

17 When a Siebel Server is moved from one server to other how is cfg updated in mobile Client

Ans - Automatically updated when Client Synchronizes for the first time

18 How do u see the Clients last Synchronization Session

Ans - Siebel Remote Administration > Cleint Status


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19 How do you regiuster a Mobile Client

Ans - Siebel Remote Administration > Mobile Client

20 Where is Application Object Definitions stored

Ans - SRF

21 Which Applet Displays Singe Record

Form

22 What does %printer% in EIM task do

Ans - Delete all records that includes Printer

23 Relation between two tables is refered thru

Ans - Foreign Key

24 Show Drop Down

Ans - Subset of Data

25 How can a activity be automatically assigned to a sales rep once it is created

Ans - Interactive Assignment

26 Who can Delete, Merge & Forecast

Ans - Primary

-

27 What is the advantage of primary ID field in an MVG

ANS - Uses a single query to get the parent Record and primary in the child record

28 What is false about compare objects

Ans- Double Click to compare & Creates a comparison report

29 How dod u See online help for full list of Keyboard Shortcuts

Ans - Help > Contents > Index and Click on K Hyperlink


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30 Whats is true about Sorting

Ans - It is in ascending order by default

31 What does Transaction router do

Ans - It moves data from Txn_Proc Directory to Docking/user/outbox

32 Where is the changes of rows in Server Stored

Ans- S_DOCK_TXN_LOG

33 What does Checkin Do

UnLocks on Serever & Unlocks in Client

REplaces old versions of Object defintions with New Versions

34 Represents a current or pontential Client, a business partner ir a competitor

Ans - Account

35 Siebel Mid Market Edition

Ans - Designed for companies less than 100 users

36 True about eBusiness Enterprise

Ans -

An Integrated Product Suite

Built on common architecture

37 What type of Application is Siebel call Center

Ans - Employee Application

38 How do you change the interchnage the order Contacts and Accounts Screen Tabs

Ans - Application > Page Tab and interchange Sequence for Account and Contact


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39 When do you Create a New Business Component

Ans - When you have created a New Extenion Table

When you want to Display as a parent applet and child applet in Same view and Data to

be populated in both applet is from the same table

40 What is Applet Class for Form Applet

Ans - CSSFrame

41 Siebel Implementation in a Big Organisation Requires

Ans - Single Gateway Server,Multiple Siebel Server ,Muliple DataBase Server,Web Server

42 How do you Inspect Installation of SWSE

Ans - Inspect the Virtual Directory from IIS

43 Which are Not Valid Task For setting up mobile Client

Ans - Initialising Server Database

44 What are not the Methods to configure Siebel Application

Ans - Modify Siebel.exe & Directly Write Sql

45 An Update Conflict occurs While Synchronizing with Server and the Data provided by the mobile

Client is updated

Ans - Client Wins

46 which is not a valid Pre Installation Task

Ans - Creating the Siebel Database Owner

47 What is the Component Group for WorkFlow that shud be Enabled

Ans - Workflow Management

48 True About Views & Data Access Control

Ans - They are Independent of Each other

49 How do you assign users to reposnsibilty


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Ans -

Application Administration > Responsibilities

User Administration > Employees

50 Set Organisation Flag to make a Organisation a Division (True or False)

Ans - False ( Caution - we only Set organization flag to set a division as Organizationn)

51 Name Displayed in Show Drop Down & View Bar

Ans - Screen > Screen View >View Bar text

52 Viewing Parent Child Object definiont in Tools

Ans - Use Types Tab

53 Properties for creating a 1 to many Link

Ans - Parent Business Component,Child business Component,Source Field,Detination Field

54 Suffix of Foreign Key

Ans - _ID

55 workFlow Step to Map to another WorkFlow Process

Ans - Sub Process

56 Monitoring a cusomter Action

Ans - Action Set

57 When does a mobile Client Initialize

When local Dbf Not Found & When a uaf is found in docking\user while Synchronizing

58 Which Tag specify the formatting and layout

HTML tag

59 Propogating Database Changes


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Check Project into Server

Apply DB Changes to Server

Compile and Test on Server

Reextract Developers and have them get all Projects

60 Static PickList

Can be Bounded or unbounded

Copies Selected value into destination Field

61 What Does BusComp View Mode Definition Specify

Ans - Specifies business Compenent is subject to Access Control

62 Access Control Machanism is based by setting which of the following view properties

Ans - Visibility Applet

Visibility Applet Type

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Siebel Certification Questions

SIEBEL Question Bank

Siebel Foundations (15%)

This category reviews Siebel eSales & Siebel eService features, functions, and benefits.

· Identify the methods of navigating to a particular view (i.e. Screen Menu, Tab Bar, List View).

1. You need to add some products to the 500 Laptops opportunity. Which two methods enable

you to access the correct view to add products to this opportunity? (Choose two.)

A. Select Products from the Tab bar.

B. Select Opportunities from the Tab bar

C. Select Screens ? Opportunities ? Products

D. Select Opportunities from the Tab bar, then select Products from the View bar.


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ANS :CD

· Describe how to determine to which database you are connected.

2. You are logged into Siebel Call Center as a dedicated or mobile client. How do you determine

to which database you are connected?

A. Press F12.

B. Select About Siebel from the Help menu.

C. Select Connect String from the File menu.

D. Select Technical Support from the Help menu.

E. Select Connect String from the View Options menu.

ANS:D

· Differentiate between types of views (e.g., List, Detail, Explorer)

3. Which two statements about an Explorer view are true? (Choose two.)

A. It displays a tree Applet.

B. It allows for easy data entry into form Applets.

C. It allows for the viewing of hierarchical relationships

between data elements.

D. It allows for drag-and-drop placement of records.

ANS: AC

4. Which three statements about a List view are true? (Choose three.)

A. It presents data in rows.

B. It allows for sorting of data.

C. It allows for scrolling through multiple records.

D. It presents associations between Business Objects.


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ANS: ABC

· Describe ways to manipulate data in Siebel.

5. Which three methods for adding a new record in Siebel are valid? (Choose three.)

A. Right-click and select New Record.

B. Press the Fn Insert key on the keyboard.

C. Select Add New Record from the Edit menu.

D. Select the Copy Record button from the Toolbar.

E. Select the New Record button from the View bar.

ANS: ACD

6. Which three data manipulation activities within the Siebel dedicated or mobile

client applications are valid? (Choose three.)

A. Import campaigns.

B. Merge two contact records.

C. Undo changes to activity records.

D. Add multiple addresses to account records.

ANS: BCD

· Explain the ways to search and sort data through the user interface (e.g., pdq versus

expressions, etc.)

7. What is the significance of the query that appears in the Queries picklist in the upper

righthand corner of the Siebel dedicated client?

A. The query cannot be refined.

B. The query applies to all screens.

C. All queries are available to all users.

D. The query is an available predefined query.

ANS: D


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· Given that a user retypes the same query over and over, explain how to improve this process.

8. You are a Siebel user without administrative privileges. From which two querying actions are

you restricted? (Choose two.)

A. Using an existing public query

B. Creating a new public query

C. Refining an existing public query

D. Refining an existing private query

E. Deleting a public query

F. Creating new private queries

ANS: BE

· Differentiate between view access and record access.

9. Which three statements about position and responsibility are TRUE (chose three)?

A. Each employee record has a Primary Position field and a Responsibility field that are both

capable of storing multiple values

B. The responsibility determines which subset of data users have access to

C. An employee has to have a position in order to log on to the Siebel application

D. Responsibility should be defined corresponding to the major job functions in the organization

ANS: ACD

· Identify the significance of a primary position of an opportunity sales team (hint: forecast,

delete, etc.).

10. If there are five positions on an opportunity sales team and no valid primary

position is assigned to this opportunity, which statement is true?

A. Only those five positions on the team can delete this opportunity.

B. Everyone on the team can forecast the opportunity.

C. Anyone with an Opportunity All List view has visibility to the data.


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D. Only those with Marketing Administration Opportunity List views have visibility to the data.

ANS: D

· Explain the relationship(s) between employee, position, and responsibility.

11. Which one of the following statements is not relevant to setting up internal organization

(divisions)?

A. Associate responsibilities with users

B. Associate positions with users

C. Associate responsibilities with positions

D. Associate position with organization

ANS: C

12. What does a business entity represent in a Siebel eBusiness application?

A. applet

B. record

C. data model

D. business data

ANS: D

13. In a standard Siebel eBusiness application, which individual is external to your com-pany?

A. partner

B. contact

C. user

D. associate

ANS: B

14. In the Siebel architecture, which best represents an application?

A. collection of applets

B. collection of screens

C. collection of views

D. collection of records


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ANS: B

15. What are the three view types? (Choose three.)

A. List View

B. Detail View

C. Explorer View

D. Multi-Value View

ANS: ABC

16. Which statement is true about standard search operators, such as AND and OR, used to

define query criteria?

A. They cannot be used.

B. They cannot be used, but wild card characters can.

C. They can be used as well as wild card characters.

D. They can be used, but only with wild card characters.

ANS: C

17. To what does visibility control access?

A. data and views

B. business objects and business components

C. attachments and literature

D. tools and scripts

ANS: A

18. Multiple users share a position. Which name appears on the team?

A. team lead

B. active employee

C. primary position

D. reporting manager

ANS: B


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19. In standard Siebel eBusiness applications, a user may have multiple positions, _____.

A. but only one responsibility

B. but can hold only one position within an organization

C. but may log in as only one position at a time

D. but must log out to change positions

ANS: C

20. Which of the following are TRUE of Calculated Fields? (Choose two)

a) Can be used as sort criteria.

b) Can be stored in columns.

c) Validation Criteria on Calculated fields is ignored

d) They are Read-only

ANS: CD

21. You are a manager. You want to see a list of all commercial accounts with offices in the state

of Arizona. How should you construct the query in Siebel?

a) Using the My Team’s Accounts view:

create a new query, in the State field, enter AZ

in the Account Type field, enter Commercial

execute the query

b) Using the All Accounts view:

create a new query, in the State field, enter AZ


execute the query

c) Using the My Team’s Accounts view:

create a new query, in the State field, enter EXISTS(AZ)


execute the query

d) Using the All Accounts view:

create a new query, in the State field, enter EXISTS(AZ)



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execute the query

ANS: BD

22. Identify which points are availableUnder Technical support Information in the Help Menu of

Siebel Applications. (Choose all that apply)

a) Application Version

b) Schema version

c) Username

d) Connect string

e) Table owner

f) Repository File

g) File system

ANS: ABCDEFG

23. Which three service request research methods are supported on the Solution Search view in

the Call Center application? (Choose three.)

a) Siebel Search

b) Service Encyclopedia

c) Related Service Requests

d) Product Defects

ANS: ABC

24. How do you commit new records or changes to existing records in the Siebel database?

a) By clicking the Save button on the Tool Bar

b) By clicking the Save button on the View Bar

c) By moving off of it

d) By choosing Save Record from the File Menu

ANS: C


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Configuration and Siebel VB (32%)

This category reviews the necessary knowledge regarding Siebel customization and the basic skills

needed to create a customized Siebel Enterprise Application.

· Identify the key layers and objects within the Siebel Architecture

25. What are three layers of the Siebel Application Architecture? (Choose three.)

A. User Interface

B. Data Manager

C. Tools Manager

D. Object Manager

ANS: ABD

26. Which of the following are Object Types found in the UI Object Layer

a) Control

b) Column

c) Field

d) Applet

e) View

ANS: ADE

27. Which of the following are Object Types found in the Data Object Layer?

a) Column

b) Field

c) Control

d) Table

ANS: AD


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· Identify which objects in the User Interface layer are used to expose which objects in the

Business Object layer (correct combination question).

28. Which three combinations are correct mappings between the User Interface Layer and the

Business Object Layer? (Choose three.)

A. Control and Field

B. View and Business Object

C. Chart and Business Object

D. Applet and Business Component

ANS: ABD

29. Which of the following are not child objects to the Parent Business Component in the Siebel

Tools OBLE? (Choose two)

a) Multi Value Link

b) Field

c) Join

d) Control

e) List

ANS: DE

· Identify when it is OK to check a project in

30. You want to avoid errors when moving object definitions from the Opportunity Project to the

Account Project. Which two actions should you take? (Choose two.)

A. Check in the Opportunity Project to the server first

B. Check out both projects to your local database with server lock

C. Recompile all projects after you make the changes in object definitions

D. Make the changes directly against the server database only

ANS: AB

· Tell why you need to specify a Join Specification for each join


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31. Which statement about a Join Specification is true?

A. It defines whether the join is an outer join.

B. It specifies the name of the destination Business

Component to be joined.

C. It specifies the column in the base table that holds the

foreign key to the joined table.

D. It specifies which field in the source Business Component matches which column on the

destination table.

ANS: D

· Differentiate between a 1:M Link and an M:M Link

32. An account can have many opportunities associated with it, but an opportunity is associated

with only one account. You want to expose this relationship in an Account view. How should the

relationship be defined in the Account business object definition?

A. As a join in the Account business component to S_OPTY

B. As a join in the Opportunity business component to

S_ORG_EXT

C. As a link between the Opportunity business component and

the Account business component, using an intersection table

D. As a link between the Account business component and the Opportunity business component,

using a destination field

ANS: D

33. Arthur wishes to use a standard 1:M Extension table. Which one of the following does he need

to do?

a) Create a BC to Represent the 1:M extension table -> Add fields to the new BC -> Create a link

between the “parent” BC and the new BC and add the new BC to the BO - >Create an applet to Display

data from the new BC and add it to the view.


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b) Create the BO - > Create a BC to represent the 1:M extension table, add fields and add it to

the BO -> Create a link between the parent BC and the new BC ->create an applet to display the data

and add it to the view.

c) Create a BC to Represent the 1:M extension table -> Create a link between the parent BC and

the new BC -> Create an applet to store the data from the new BC and add it to the view.

d) Create an applet to display data from the new BC and add it to the view - > Create a BC to

Represent the 1:M extension table -> Add fields to the new BC -> Create a link between the “parent” BC

and the new BC and add the new BC to the BO.

ANS: A

· Specify the available picklist types and explain when to use them.

34. Which two statements about dynamic picklists are true? (Choose two.)

A. A dynamic picklist is used to update joined fields.

B. A user can add new records to the Business Component

upon which the picklist is based.

C. A dynamic picklist copies the values of the selected record into the invoking Business

Component.

D. A dynamic picklist will display a List of Values that was entered in the Application

Administration screen.

ANS: AB

35. Which of the following are TRUE? (choose two)

a) If a user types a new value into an unbounded pick list, the value is inserted into the

S_LST_OF_VAL table

b) You must declare a LOV_TYPE to distinguish the particular pick list.

c) Pick list values can be entered interactively through administration screens or by using EIM.

d) The relationship between Pick list values and the S_LST_OF_VAL table is two-way.

ANS: BC

· Justify displaying data in a Multi Value Group Applet rather than a Standard Applet.


Viswanathan Velavan

36. In which two circumstances should you display records in an MVG Applet instead of a

standard list applet? (Choose two.)

A. When you can view the child records on demand

B. When you can query the child and parent data together

C. When you need to display more than ten applets in a view

D. When you will not need to extend the database to add a

primary foreign key

ANS: AB

· Explain how the primary foreign key is used for a Multi-Value Link.

37. What are two valid reasons for tracking a primary id for a multi-value group? (Choose two.)

A. Your users would like to identify a primary child record.

B. Siebel can retrieve and display data in a multi-value group Applet faster than in a standard

screen Applet.

C. It allows Siebel to retrieve the primary child record data in a single query with the parent

data, rather than firing a separate query.

D. If you do not track a primary value Siebel will always fire a second query to retrieve the child

records for every parent record retrieved by the initial query.

ANS:AC

· Describe the conditions under which your customer would use advanced database

extensibility.

38. Which three tables can be created using database extensibility? (Choose three.)

A. An enterprise visible table

B. A stand-alone limited visible table

C. A table maintaining a M:1 relationship with an existing

limited visible table

D. A many-to-many intersection table between a limited

visibility object and an enterprise visible object

ANS: BCD


Viswanathan Velavan

39. Which types of extensions are supported using standard Database extensibility against all

currently supported databases (Informix, SQL Server, Oracle & Sybase)? (Choose two)

a) An extension column to an existing public base table

b) An extension column to an existing extension table

c) A one-to-one extension table to an existing public base table

d) A one-to-many extension table to an existing enterprise visible base table

ANS: BC

40. Which of the following are FALSE? (Choose two)

a) Custom extensions can contain user data and foreign keys

b) Custom extensions will change the physical database and affect mobile users

c) Custom extensions can relate to the main table or eachother

d) Require Siebel Expert Services evaluation and implementation

ANS: AC

· Given a scenario, explain the potential causes for poor performance in displaying data (e.g.,

MVG, use of indexes, etc.).

41. Your customer wants to sort the Contact List Applet by Contact Last Name and Account, while

still maintaining acceptable performance. To ensure optimal performance you recommend setting the

sort specification on the Contact business component to _____.

A. Last Name

B. Last Name, Account

C. Last Name, Account ID

D. Last Name, Account and creating a new index

ANS: A

· Explain how SVB can be used to enhance the application. Given a scenario, decide where to

place a script.


Viswanathan Velavan

42. Which object type has no event handlers?

A. Control

B. Application

C. Business Object

D. Business Component

ANS: C

43. A customer wants to ensure that a contact is assigned to an opportunity whenever a new

opportunity is created. Select which Siebel product/feature supports this functionality.

a) Workflow Manager

b) Tools Configuration

c) SVB/COM

d) Assignment Manager

e) Enterprise Integration Manager

ANS: C

44. What scenarios would require the use of COM? (Choose two.)

a) Provide data to a Siebel Applet from the Siebel database

b) Update the local Siebel database in real time using Microsoft VB

c) Provide data to a Microsoft Word document field from the Siebel database

d) Update an external database in real time

ANS: BD

· Explain the usage of object properties (e.g., changing presentation types, data manipulation,

etc.)

45. Which three are correct Validation property values? (Choose three.)

A. N

B. <= 0


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C. LIKE *@*.*

D. > [Start Date]

ANS: BCD

46. Which two behaviors can be configured using Business Component user properties? (Choose

two.)

A. The current record of the Action business component can

become read-only if the value of the Status field for that record is equal to Closed.

B. All Activity records related to a given Opportunity can

become read-only if the status of the opportunity is equal to Closed.

C. The state for a given Service Request record (controlled

through State Model) can be disabled if the value of the Status field is equal to Closed.

D. The color of the font of the revenue list column in the

Opportunity Business Component will be black if the revenue value for the current opportunity is less

than $50,000, and green if it is greater than $50,000.

ANS: AB

· Explain why/ when you need to define Business Object Components for each Business Object.

47. Which three statements can explain why you would need to define Business Object

Components for a Business Object (choose three)?

A. There is no Siebel-supplied definition exists to satisfy business requirement.

B. The Business Component is being used by other Business Object.

C. The need to define the same Business Component twice in the same Business Object.

D. The need to use a table already used by Siebel-supplied Business Component definition, but

for entirely different purpose.

ANS: ACD

· Describe the navigational config options (e.g., Dynamic Drill Down, etc.).

48. Which two of the following statements are true?


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A. Drilldown Object is a child object of Business Component

B. Form Applet does not support Drilldown

C. There could be multiple drilldown destinations for one hyperlink

D. Dynamic Drill Down Object is a child object of Drill Down Object

ANS: CD

· Describe the object definition modifications required to support a picklist.

49. Which statement about the Pick Map Constraint property is true?

A. It specifies the field in the parent business component that a Pick Map is dealing with.

B. If TRUE, then the field specified in the Pick Map will not be set to NULL when no value is

picked.

C. If set, this value determines the order in which the field values will be copied back to the

business component after a particular row has been picked.

D. If FALSE, then the value of the Field in the pick list business component specified by Pick List

Field property will be copied into the Field of the parent business component.

ANS: D

· Specify the available visibility options.

50. Which one of the following object definitions has no property of visibility setting?

A. Business Component

B. Link

C. Applet

D. View

ANS: C

· Given a scenario, decide which visibility options to apply.


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51. If there are five positions on an opportunity sales team and no valid primary position assigned

for the opportunity, which statement is true?

A. Only those five positions on the team have visibility to the data.

B. Everyone on the team can forecast the opportunity.

C. Anyone with an Opportunity All List view has visibility to the data.

D. Only those with the Marketing Administration Opportunity List views have visibility to the

data.

ANS: D

Which of the following are valid for the visibility applet type properties of a view?(Choose four)

a) All

b) My team

c) Manager

d) Sales Rep

e) Personal

f) Admin

ANS: ACDE

· Draw valid conclusions about why configuration changes are not appearing in the application.

52. Which of the following are true about the Siebel Repository File (.SRF)?

(Choose Two)

A. It is stored in the …\Bin folder of the Siebel Enterprise Application client installation.

B. It is written to by the Siebel configuration file.

C. It is created by the Siebel Object Compiler that contains object definitions in a compressed,

binary format.

D. It provides faster access to the object data than would be achieved if reading the definitions

from the database.

ANS: CD


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· Explain when to use archives.

53. What are the benefits of object export and import? (Choose Three)

A. Share object configurations between repositories.

B. Facilitate concurrent development.

C. Enable integration with external source control systems.

D. Definitions are exported from the source Repository to an archive file (.SIF).

E. Import is performed into check-out project(s). It is not performed on the server.

ANS: ABC

· Describe the process of using standard extensibility.

54. Which is a subsequent task once the data model has been extended (Choose Two)?

A. Maintenance of new logical schema separate SQL files.

B. Propagation of physical database changes to mobile user databases.

C. Modification of the client configuration file

D. Recompilation of the Siebel Repository File

ANS: BD

· Describe additional features provided by personalization.

55. Which there of the followings are features of Personalization? (Chose three)

A. It allows the management of information about users to personalize their experience.

B. It allows the extraction of data about users into a local database.

C. It dynamically tracks and responds to user interactions on a website or traditional client.

D. It provides the ability to turn views and applets on and off at display time, based on

personalization targeting rules.

ANS: ACD

56. Data layer object definitions include _____.


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A. applets and views

B. screens and views

C. tables and columns

D. repository file and execution engine

ANS: CD

57. Which three can be performed when you configure views? (Choose two.)

A. rearranging the view layout

B. creating view title and view bar text

C. specifying drilldown and applet toggles

D. eliminating borders between applets

ANS: ABD

58. Which field cannot be stored in the database, and is read-only?

A. Text f i el d

B. Required field

C. Numbered field

D. Calculated field

ANS: D

Architecture and Installation (11%)

· Given a diagram of logical view of Siebel Architecture, where components are tagged, identify

the components.

59. Which statement about a Siebel dedicated client is true?

A. It uses ODBC to talk to the Siebel Server.

B. It uses ODBC or a native connection to talk to the Siebel

database.

C. It must access the Gateway Server to access the Siebel

database.


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D. It accesses the Siebel database through the Object

Manager Component.

ANS: B

· Identify the functions of Siebel Gateway Named Server.

60. What are three functions of the Siebel Gateway Name Server? (Choose three.)

A. To store server configuration information.

B. To maintain component availability information.

C. To provide connection brokering across different Siebel

Enterprise Servers.

D. To provide load balancing across Siebel Servers via

Resonate Central Dispatch.

ANS: ABD

· Identify items stored on a Siebel File System.

61. Which three are stored on the Siebel File System? (Choose three.)

A. Notes

B. Bitmaps

C. Literature

D. Attachments

E. Correspondence Requests

ANS: CDE

· Explain the purpose of each of the servers and describe how each server is installed.

62. Why should you create multiple Siebel Enterprise Servers?

A. To point to different databases.

B. To separate mobile clients onto separate servers.


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C. To install two Siebel Servers on a single machine.

D. To separate server components across physical machines.

ANS: A

· Differentiate between the object definition repository and the user database, and explain how

each is populated in a development environment.

63. How is seed data populated?

A. By running the install.ksh script.

B. By running the imprep.ksh script.

C. By entering records in the Siebel Tools Application.

D. By entering records in the Siebel Call Center Application.

ANS: A

· Explain how uniqueness is maintained at the database level (e.g., user key, primary key).

64. Which two statements about Siebel foreign keys are true? (Choose two.)

A. They are based on user keys.

B. They are unique across all tables.

C. They capture relationships between Siebel database tables.

D. They can be determined using the Foreign Key Table

property of a column.

ANS: CD

· Identify the different types of entity relationships used within the Siebel data model, and

describe how they are implemented.

65. Which type of relationship requires an intersection table?

A. M:M


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B. M:1

C. 1:M

D. 0:M

ANS: A

· Describe the purpose of the exe, cfg, and srf files.

66. Which Siebel file contains parameters for the application engine?

A. The .ini file

B. The .srf file

C. The .cfg file

D. The .exe file

ANS: C

· Describe the purpose, components, and function of Server Manager (e.g., task logs, etc.).

67. What should you use to start, stop, pause, and resume server tasks?

A. Server Manager

B. Enterprise Manager

C. Component Manager

D. Windows NT Services

ANS: A

· Describe the different client types (i.e., dedicated, mobile, thin client).

68. Which two statements about Windows and Java thin clients are true? (Choose two)

A. Access server-stored .cfg and .srf files

B. Directly access a local database and Siebel File System

C. Access the Database Server through the object manager component

D. Results are transformed by the object manager and returned as HTML pages


Viswanathan Velavan

ANS: AC

Deployment (15%)

· Describe how Siebel Server and mobile client interact.

69. Which Siebel Remote components work to ensure that changes are pulled from the server

database and are applied to a mobile client local database? (Choose three.)

A. Server Manager

B. Transaction Merger

C. Transaction Router

D. Synchronization Manager

E. Server Request Processor

F. Mobile Client Synchronization

ANS: CDF

· Identify the components of Siebel Remote and describe the purpose of each.

70. Which statements are true about the Transaction Router? (Choose three.)

A. It runs automatically when mobile users synchronize.

B. Multiple Transaction Routers can be run on a Siebel Server.

C. It puts requested literature items into mobile users' outboxes.

D. It copies enterprise visible transactions into mobile users' outboxes.

E. It checks local visibility database (dobjinst.dbf) and visibility rules before routing a limited

visible transaction to a mobile user.

ANS: BDE

· Describe how DB server and Siebel Server interact.

71. How do the Siebel processes interact with the Master Transaction Log (MTL)? (Choose two.)


Viswanathan Velavan

A. The Transaction Processor purges old transactions from the MTL once they have been copied

to all Siebel Servers.

B. Generate New Database constructs a database template from the MTL.

C. The Transaction Router inserts transactions into the MTL when the Transaction Merger is

busy.

D. Connected Siebel users insert transactions into the MTL when they make changes to the

Siebel database.

E. Assignment Manager monitors the MTL for changes in the Siebel database that will cause

objects to be reassigned.

ANS: AD

· Explain how to enable Siebel Remote on the server (e.g., transaction logging, components,

etc.)

72. Which of the following are steps to enable Siebel Remote on the server? (Choose three.)

A. Enable encryption on synchronization server

B. Synchronize local clients

C. Initialize mobile client database

D. Database extract for mobile users

E. Review routing rules

ANS: ADE

· Explain how to set up a Siebel Mobile Client (e.g, database extract).

73. In order to register Mobile client on the Mobile Clients administration screen you are required

to populate? (Choose two)

A. Mobile client name

B. User password

C. Siebel Server Name

D. Mobile Client Routing Group

ANS: AD


Viswanathan Velavan

· Given an error in the synchronization process, determine the appropriate view to receive

more information.

74. Which of the following Siebel Remote Administration View(s) you can use to monitor the

status and progress of mobile clients

A. Client Status View

B. Upload Statistics View

C. Download Statistics View

D. All of above

ANS: D

· Explain how to recover from a Siebel Remote Client or server failure.

75. Which of the following statements are TRUE? (Choose two)

A. If a transmission error is detected, Siebel Remote automatically retransmits the files until the

synchronization is successful.

B. All Siebel server programs are designed to recover automatically from Siebel remote server

failure.

C. If a client database is corrupted, Siebel Remote client automatically recovers the database

from last synchronization.

D. To recover from media failure on the Siebel Remote server, user the Server Manager to

restart the Siebel Server components.

ANS : AB

76. Identify the correct sequence of recommended Installation steps required to set up a Siebel

Enterprise.

a) File Server > Siebel Server > Gateway Server > DB server >Enterprise Server

b) Gateway server > DB server >Enterprise Server > File Server > Siebel Server

c) Enterprise server > File Server > Siebel Server > Gateway Server > DB Server

d) File Server > Gateway Server > Siebel Server > Enterprise Server > DB Server.


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e) File Server > Gateway Server > Siebel Server > Enterprise Server > Client Configurations.

ANS: D

77. Identify the prerequisites for dynamic assignment.

a) Generate Triggers

b) Workflow Action Agent

c) Workflow Monitor Agent

d) Server Request Manager

e) Run ‘Dynamic Assignment mode’

ANS: ACD

78. Identify the Mandatory Columns that exist in every interface table to manage EIM processing

on a row by row basis: (choose three)

a) ROW_ID

b) IF_ROW_BATCH_NUM

c) IF_ROW_STAT

d) IF_ROW_MERGE_ID

ANS: ABC

· Identify the steps to create a required upgrade kit. Explain how to create a custom client

installation.

79. Which of the following statement is TRUE about upgrade kits?

A. An upgrade kit must not include third-party applications or other non-Siebel files

B. Upgrade kits can include changes to the Siebel base tables and customer extension tables

C. Upgrade kits cannot be used to apply changes to the interface tables

D. All of the above

ANS: B


Viswanathan Velavan

· Identify performance-tuning considerations when running EIM.

80. What are some methods employed to optimize EIM performance? (Choose three)

A. Running EIM processes in parallel.

B. Using Account synonyms

C. Avoiding using multiple small batches

D. Eliminating the UPDATE PRIMARY KEYS parameters.

E. Limiting the number of records in your batch to 100.

ANS: ADE

· Describe the types of mappings that can be done to populate data.

81. Which two operations are performed by Siebel’s Enterprise Integration Manager? (Choose

two.)

A. Clear

B. Delete

C. Drop

D. Merge

ANS: BD

· Differentiate between routing visibility and application visibility

82. Which of the following statement is FALSE?

A. For an Enterprise visibility object, Siebel Remote sends all data in the object to all mobile

clients

B. For an Organization visibility object, Siebel Remote sends the object to the mobile client only

if the object is visible to the organization to which the mobile client belongs.

C. For a Limited visibility object, Siebel Remote sends the object to the mobile client only if the

object is visible to the organization to which the mobile user belongs

D. For a Limited visibility object, Siebel Remote sends the object to the mobile client only if the

object is visible to the mobile user.


Viswanathan Velavan

ANS: C

· Explain the process of importing data (i.e., load interface, IFB, run task)

83. What directory must the .ifb (configuration) file, use by EIM processes, reside in?

A. Siebel Server Root\bin

B. Siebel Server Root\admin

C. Siebel Server Root\input

D. Siebel Server Root\output

ANS: B

84. An SQL_Error occurs while importing data into the base tables using EIM. Which is a possible

cause?

A. User Specified Filter Query is wrong

B. Incorrect data type value

C. Transaction logging is set to true

D. A required foreign key column in the target table could not be resolved

ANS: D

85. What are three components that every Siebel Client uses? (Choose three.)

A. WAP Server

B. executable

C. repository file

D. configuration file

ANS: BCD

86. What serves as a single entry point for accessing Enterprise Servers?

A. File System

B. Database Server


Viswanathan Velavan

C. Gateway Server

D. WAP Server

ANS: C

87. Which client stores Siebel data locally?

A. Mobile Client

B. Java Thin Client

C. WML Thin Client

D. HTML Thin Client

ANS: A

88. What is a benefit of deploying Dedicated Clients?

A. They use .srf and .cfg files stored on the server.

B. They may not initiate components on the Siebel Server.

C. They update Siebel data in real-time on the server.

D. They perform all application logic on the server.

ANS: C

89. What is a benefit of deploying Mobile Clients?

A. No local data are required.

B. All application logic is performed on the server.

C. They allow users to access Siebel data remotely.

D. Configuration changes can be rolled out with no downloads required to client

ANS: C

90. Identify the correct sequence of steps to Enable siebel Remote for Clients

a) Verify Client Specifications > Initialize mobile client Database > Extract DB > Synchronize >

View Results

b) Verify Client Specifications > Update CFG file > Initialize mobile client Database >

Synchronize > Register mobile clients > View Results


Viswanathan Velavan

c) Update CFG file > Verify Client Specifications > Initialize mobile client Database > Extract DB

> Synchronize > View Results

d) Verify Client Specifications > Update CFG file > Initialize mobile client Database >

Synchronize > Set Synchronization preferences > View Results

e) Initialize mobile client Database > Extract DB > Synchronize > View Results

ANS: D

91. Which statements are true of a Database Extract? (Choose three)

a) Creates a compressed file of data visible to a given mobile client

b) Creates the local database template for a given database schema version that will be used

during initialization.

c) It is run on each Siebel Server supporting mobile clients

d) Retrieves data according to visibility rules which define what information a given user can

access as a mobile client

e) Creates a database snapshot file for a given user containing all the data required to initialize

the user’s local client database

ANS: ADE

92. Users A and B are on the same account team. One morning, user A connects to the server

and creates a new account X for the team. Later that day, user B creates account X on his laptop and

steps off the record. What will happen on the server after B synchronizes?

a) A second account X will be created on the server. The account X record created by B will be

marked with an internal flag to indicate that it is a duplicate.

b) The account X record created by A is deleted and is replaced by the account X record created

by B.

c) The account X record created by A remains on the server and a transaction

d) A second account X will be created on the server. The account X record created by A will be

marked with an internal flag to indicate that it is a duplicate. The system administrator is notified of the

conflict.

ANS: A


Viswanathan Velavan

93. What is the procedure for enabling Siebel Remote transaction logging?

a) Change the “Docking: Transaction Logging” system preference from FALSE to TRUE.

b) Change the “Docking Transaction Logging” parameter in the [Server] section of the client

configuration file from FALSE to TRUE.

c) Install the “SQL Anywhere Replication Component” software and restart the

Siebel Server Service on each Siebel Remote Server.

d) Start the Transaction Processor with the “Transaction Logging” parameter set to TRUE on

each Siebel Remote Server.

ANS: A

94. When will a database initialization be performed? (Choose two.)

a) When the user checks the “Request Initialization” option in the File | Synchronize dialog.

b) The first time a user logs into the local database if no local database exists.

c) When the user attempts to synchronize with the Siebel Server and a new snapshot is found.

d) When the user attempts to synchronize with the Siebel Server and a new database template

is found.

ANS: BC

Business Rule Automation (11%)

· Differentiate between the various comparison methods.

95. Area (e.g., Network, Upgrade etc.), Language, and Product are the only skill-enabled criteria.

A customer service representative receives a 1-Critical Service Request for a complex network issue at a

customer in New York. This Service Request should be assigned to a network expert who has bandwidth

to deal with the issue.

Which comparison methods and criteria should be used for a rule to effectively assign Service Requests

that require skills-based matching? (Choose three.)

A. Workload rule criteria


Viswanathan Velavan

B. Compare to Person with criteria Product and value Cable

C. Compare to Object with criteria Service Request Area and

value Network

D. Compare Object to Person with criteria Service Request

Area and no value

E. Compare to Object with criteria Service Request Severity and value 1-

Critical

ANS: ADE

· Identify the various assignment modes and explain their optimal use. Given a scenario, select

the best assignment mode.

96. Many new opportunities from a recently attended convention have been imported through

EIM. What is the best method to assign these opportunities to sales people?

A. List Assignment

B. Sales Assignment

C. Batch Assignment

D. Dynamic Assignment

ANS: C

· Describe the difference between a workflow process and a workflow policy.

97. Which process monitors the S_ESCL_ACTN_REQ table and processes the requests?

A. Page Manager

B. Email Manager

C. Generate Triggers

D. Workflow Action Agent

E. Workflow Monitor Agent

ANS: D

· Explain how to use the Workflow Process Designer to create a process.


Viswanathan Velavan

98. How do you sequence steps in a Workflow Process?

A. By selecting the first step, then dragging to the next step.

B. By following the order in which they are entered in the drawing area.

C. By selecting the first step, holding the shift key, then

selecting the next step.

D. By adding a connector and connecting the tail to the first step, and the arrow to the next

step.

ANS: D

· Explain how assignment occurs via AM (hint: positions put on teams based on rules).

99. Which are the tasks executed when running Assignment manager in dynamic mode (Choose

Three)

A. Ensure Assignment Manager is running

B. Run Generate trigger once

C. Ensure Server Request Manager is running

D. Ensure Workflow Monitor Agent is running

ANS: BCD

100. For which instance does one should run Generate Triggers?

A. Assignment Manager only.

B. Work Flow Manager only.

C. Both Assignment Manager and Work Flow Manager.

D. None of the above.

ANS: C

· Given a specific assignment business scenario in a Service organization, create an

appropriate assignment rule.


Viswanathan Velavan

101. The workload in ABC Corporation is defined as number of service requests (SR) assigned to an

employee with a maximum workload of 10. Bob, Frank and Amy are associated to the rule in the

Assignment Employees view with scores 30, 5 and 10 respectively. Bob, Frank and Amy have 10, 6, 8

SRs in their respective queues. There is only one assignment rule with this workload rule as its required

criteria. Who will get assigned to a new SR?

A. Bob

B. Frank

C. Amy

D. Siebel Administrator

ANS : B

· Describe the process of creating a new attribute for assignment.

102. In a typical Siebel helpdesk implementation, the manager often assigns a service request to a

service representative based on a given criterion. Which represents a viable criterion when assigning a

service request?

A. Product expertise

B. Ability to trouble-shoot

C. Experience using Siebel

D. Familiarity with the account

ANS : A

103. Assignment Manager uses a scoring system to assign service requests to qualified service

representatives. If the call center’s business rule is that the service request (SR) should go to the least-

laden rep first before escalating the SR to rep with product-specific skills, which depicts a likely scenario

in configuring the Assignment Rules?

A. Minimum score: 50; Workload: 50

B. Minimum score: 50; Workload: 50; Product Wildcard: 40

C. Minimum score: 50; Workload: 30; Product Wildcard: 20

D. Minimum score: 50; Workload: 40; Product Wildcard: 10

ANS: B


Viswanathan Velavan

Project Implementation Methodology (7%)

· Explain the purpose of the User and Transaction Profiles.

104. Which document is used to define user and transaction profiles in a Siebel implementation?

A. Project Plan

B. Quality Control plan

C. Scope, objectives, and success metrics

D. Capacity planning questionnaire and worksheet

ANS: D

· Identify the typical Siebel Enterprise Applications modules to be implemented during the first

phase of a phased implementation.

105. What are the criteria used to determine which modules should be implemented during the

first phase of a phased implementation?

A. Complex modules with extensive functionality

B. Modules that can support all core tasks required by users

C. Modules that will be mostly used by executive management

D. Modules that require little configuration and support less frequently performed tasks

ANS: B

· Identify the key components of the Project Control Document

106. Which of the following components are included in the Project Control Document? (Choose

Three)

A. Project plan

B. Project definition

C. Business definition

D. Project organization


Viswanathan Velavan

E. Project controls

ANS: BDE

· Identify the suggested Siebel project reviews for the Analysis & Design stage

107. What are the suggested Siebel project reviews for the Analysis & Design stage? (Select two)

A. Configuration review

B. Design review

C. EIM configuration and performance review

D. Project quality review

E. VB code review

F. Workflow manager implementation review

ANS: BD

· Given a plan for setting-up the final production environment, identify missing tasks.

108. Check which of the following processes is NOT relevant to the setting-up of final production

environment: (Choose One)

A. Customize Physical Database

B. Conduct Configuration Review with Expert Services

C. Configure Servers and Client Machines

D. Run Assignment Manager for Initial Assignments

E. Schedule Batch Files for System Integrations

ANS: B

109. Which skills are necessary for members of the Functional team?

a) Knowledge of DBMS capabilities

b) Knowledge of Client and server operating systems and hardware platforms

c) Knowledge of system design and Implementation process for application software

d) Knowledge of application development standards


Viswanathan Velavan

e) Knowledge of the customer’s sales and marketing processes and information requirements.

ANS: CE

In Siebel phased implementation, What is the target timeframe in which to roll out a typical first phase?

a) 2-6 weeks

b) 2-6 Months

c) 1-2 weeks

d) 1-2 Months

e) 25-30 weeks

ANS: B

110. During the early stages of requirement gathering the CRM team a Compaq discovers the

configuration will be complex. Several data extension, Business Components, joins, links and views have

to be built. To ensure a high level of user acceptance when rolling out which rollout method is the

preferred method?

a) Mass Rollout

b) Mass Implementation

c) Phased Rollout

d) Phased Implementation

e) Test Rollout

f) Test Implementation

ANS: C

111. As a part of the Siebel Systems Customer Satisfaction Audit, which of the following are

suggested Siebel project reviews. (Choose four)

a) EIM Data Mapping Review

b) Capacity Planning

c) Project Plan Review

d) Configuration Kickoff


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e) Budget Review

ANS: ABCD

112. Which are the tasks that should be performed during the Rollout Stage? (choose three)

a) Initial data loads

b) Define territories

c) Run Siebel Territory Assignment

d) Prepare server for synchronization

e) Obtain proper hardware

ANS: ACD

113. It is necessary to create a User profile matrix for the ____?

a) Planning of Database and Server capacity

b) Assessing of Network Requirements

c) Application server capacity planning

d) Assessing Mobile hardware requirements

e) Planning the Integration Manager process

ANS: BCD

114. Technical Architecture: Hardware and Database sizing. Which of the following defines the

appropriate hardware capacity for the different system components?

(Select all that apply).

a) Number of Users

b) Data Volumes

c) Integration processes

d) Performance requirements

e) Fault tolerance

ANS: ABCDE


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115. What are the benefits of Rapid application Development

a) Increased amount of Project resources

b) Users are more likely to claim ownership of the system (User acceptance).

c) Rapid Deployment

d) Implemented solutions are more likely to meet user’s real business needs

e) Increased Project timescale

ANS: BCD

Best Practices (9%)

· Describe the conditions under which you would create a new object rather than modifying the

existing standard object.

116. To meet the customer requirements, you need to change 60% of the controls in the Account

Form Applet. Which recommendation should you follow?

A. Modify the existing Account Form Applet

B. Use the wizard to create a new list applet

C. Use the wizard to create a new form applet

D. Determine if the applet is read-only to create or modify

ANS: C

· Describe the various backup strategies (e.g., client versus server, backup versus archive,

etc.).

117. Which two actions will help back up your server data so that you can recover if necessary?

(Choose two.)

A. Run exprep.ksh

B. Use archive files

C. Copy the .dbf file

D. Use database utilities


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ANS: AD

· Describe the appropriate uses of one-to-one extension tables versus custom extension

columns.

118. Which two additions are possible using standard database extensibility against all currently

supported server databases? (Choose two.)

A. An extension column to an existing public base tab

B. An extension column to an existing extension table

C. A one-to-one extension table to an existing public base table

D. A one-to-many extension table to an existing enterprise visible base table

ANS: BC

· Describe the bottom-up approach to creating configuration objects.

119. What Business Layer Object does an Applet maps to?

A. Business Object

B. Business Component

C. Table

D. View

ANS: B

· Explain the impact of post-data load cleansing in a Siebel remote environment.

120. Which of the following statements are TRUE regarding the post-data load cleaning in a Siebel

remote environment (Choose Three):

A. The Siebel Remote client deletes all transaction files in the mobile client’s local outbox

directory that the Transaction Merger has successfully applied to the database server.

B. On the Siebel Remote server, the Synchronization Manager deletes all transaction files in the

mobile client’s outbox directory that the mobile client has successfully applied to the local database.


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C. After disconnecting from the Siebel Remote server, the Siebel Remote client applies the

incoming transaction files to the local database and applies retrieved file attachments to the local file

system.

D. The mobile user can use the Siebel client while the Siebel Remote client applies the changes

to the local database.

ANS: BCD

· Identify an appropriate testing process to determine if the configuration is optimal.

121. Which one of the following processes is NOT relevant to determine if the configuration is

optimal?

A. Run Application Test Scenarios Demonstrating End-to-End Data Flows

B. Run Multi-User and System Performance Tests

C. Design Initial Data Load

D. Review and Tune SQL Optimization and Index Usage

ANS: C

122. What are two recommended strategies for developing Siebel applications? (Choose two.)

A. modify the .exe

B. write customer-stored procedures

C. make a minimal set of changes

D. reuse as much of the existing application as possible

ANS: CD

123. To modify the Siebel application, a developer _____ that make(s) up the repository file.

A. writes SQL statements

B. edits object definitions

C. modifies the application engine

D. writes custom stored procedures

ANS: B


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124. During a configuration review conducted by expert services, a configuration specialist will

analyze each of the view in the customer’s configuration that they will deploy to the field. As required by

Expert services, which items that you as a Siebel consultant should submit prior to the review

a) Compiled Siebel Repository File (.SRF file)

b) EIM data mapping

c) Extracted user DB with sufficient data

d) List of Issues concerns that the client has regarding the configuration

ANS: ACD

125. In a typical development environment, which are recommended operational procedures for

backing-up the repository? (Choose two)

a) Use DEV2PROD.BAT to migrate objects

b) Daily backup of development Database

c) Run DDLSYNC.BAT to ensure data model synchronization

d) Use REPIMP.EXE to export contents of specific repository

e) Use Siebel automated back-up utility.

ANS: BD

126. To meet the customer requirements, you are required to change roughly 80% of the Account

form applet. Which configuration practice should be considered?

a) Modify the existing Accounts form applet

b) Copy the existing Accounts form applet

c) Create a new customized Accounts Business Component

d) Copy or modify depends upon whether the applet is read-only

ANS: B

127. Which one of the following regarding join is true?


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a) It is used between two business components.

b) It is used between two tables.

c) It is used between two business objects.

d) It is used between two applets.

ANS: B

128. What is the combination that forms the primary key in Interface table.

a) IF_ROW_STAT and IF_ROW_BATCH_NUM.

b) IF_ROW_STAT and ROW_ID.

c) ROW_ID and IF_ROW_BATCH_NUM.

d) IF_ROW_BATCH_NUM and IF_ROW_MERGE_ID.

ANS : C

129. What is the combination that forms row_id in Siebel Base Table.

a) Combination of user keys.

b) Combination of primary key and foreign key.

c) Combination of IF_ROW_BATCH_NUM and IF_ROW_STAT.

d) Combination of user key and IF_ROW_STAT.

ANS: A

130. Which one of the following regarding link is true?

a) It is used between two business components.

b) It is used between two tables.

c) It is used between two business objects.

d) It is used between two applets.

ANS : A

131.Which of the following RDBMS is used in Siebel local data base?


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A) Oracle.

B) Informix.

C) Sybase.

D) Ingress.

ANS : C

132.Which one of the following is standard Siebel extension table?

A) S_CONTACT.

B) S_CONTACT_IF.

C) S_CONTACT_X.

D) S_CONTACT1_X.

ANS : C

133. Which one of the following is custumised Siebel extension table?

A) S_CONTACT.

B) S_CONTACT_IF.

C) S_CONTACT_X.

D) S_CONTACT1_X.

ANS : D

134. Which one are the recently released Siebel eBusiness Aplications?

A) eEnergy.

B) eSales.

C) eMarketing.

D) eCommunication.

ANS : A,D

135. Which are the following stages Siebel eRoadmap contains?


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A) Project Definition stage.

B) Discovery stage.

C) Design stage.

D) Configuration stage.

E) Validation stage.

F) Deployement stage.

G) All of the above.

ANS : G

136. In Siebel Integration Solutions EIM is used for?

A) Data Sharing.

B) Data Replicaton.

C) Function Passing.

ANS : B

137. In Siebel Integration Solutions Siebel Virtual Business Components is used for?

A) Data Sharing.

B) Data Replicaton.

C) Function Passing.

ANS: A

138. Which of the following are used for all the three Data Sharing, Data Replication and Function

Passing in Siebel Integration Solutions?

A) Siebel Business Integration Manager.

B) Siebel Virtual Business Components.

C) Enterprise Integration Manager(EIM).

D) Siebel Business Object Interface.

E) Siebel ActiveX Plug-Ins.

ANS : A,E


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139. Which one of the following RDBMS is not supported by Siebel?

A) Oracle

B) Ingress

C) JD Edward.

D) Sybase

E) Informix

F) SQL Server.

ANS : B,C

140. Which one of the following file extension is used in Enterprise Integration Manager?

A) .cfg

B) .srf

C) .ksh

D) .ifb

ANS : D

141. You are on Account team, your partner a dedicated user creates a new Opportunity A for this

account. Your partner later creates another opportunity B and adds you on the sales team. Which

statements are true? (Select 2)

a. In my opportunities view you can see opportunity A and B.

b. In my opportunities view you can see only opportunity B.

c. In my accounts - opportunities view you can see opportunity A and B.

d. In my accounts - opportunities view you can see only opportunity B.

Answer: b & c

142. How do you activate a drilldown? (Choose 3)

a. Ctrl – D.

b. Click on Hyperlink.


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c. Select from the Go Menu.

d. Double Click on the row Tab

e. Right click and select from the list of drilldowns.

Answer: b, d & e

143. What information is available in Help - Technical support? (Choose 3)

a. Username.

b. Version.

c. ODBC connection.

d. Connect String.

e. Configuration File.

Answer: a, b & d

144. Which sequence of events should you follow when you have extended a table?

a. Check-in project to server, apply on server, test on server.

b. Apply changes locally, activate changes locally, test changes locally, check-in project apply

changes on server , activate changes on server , test changes on server.

c. Apply changes locally, test changes locally, check-in project, apply changes on

server, test on server *.

d. One more option

Answer: b

145. Which is the correct installation order?

a. Install Siebel Servers after Gateway Sever.

b. Install Enterprise Server after you install Siebel Servers.

c. Install Siebel Server and then Install Gateway Server.

d. Install Database Server before Install Siebel Servers.

Answer: a


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146. How do you back up Server data? (Choose 2)

a. Exprep.ksh

b. Dev2Prod.ksh

c. Copy Database file

d. Database utilities

Answer: a & d

147. A local database server has crashed and the Local Database got corrupted- How can you recover

it?(choose 2)

a. Run a database extract for the user.

b. You copy the Backup of Database and roll forward the SQL Transactions.

c. Restart Transaction Processor, Transaction Router, Transaction Merger

d. You copy the Backup of database and roll forward SQL scripts on server.

Answer: a & c

148. You observe poor performance in the account list view. While configuring the application you have

added new join and MVL to the siebel objects, but you have not changed any existing join or MVL?

(Choose 2)

a. You have added a new sort specification to the account BC

b. You have added a new search specification to the Business address BC

c. A MVG has been configured without specifying a primary

d. The join specification has not been mentioned

Answer: b & c

149. You want to default the value of a field - How do you do this? (Choose 2)

a. Set field default property

b. Set a pre-default value

c. Set a post - default value

d. Use SVB


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Answer: b & c

150. You want to create an audit record for a record when it has been written to the database.

Where should you place the SVB code?

a. “Post” Operation

b. “Pre” Operation

c. “Insert” Record

d. “Add “ Record

Answer: a

------------------------------------

Siebel Self Assessment Test

You have now completed the Siebel Self-Assessment. The feedback you received below can be used to

help you plan your studying for the Siebel Certification exam. Please contact your People Matters

representative to review your results and determine the next step for you on the path to Siebel

Certification.

For each question below, please select the best answer. Questions that require multiple answers will be

indicated in bold.

General

1. Which statement identifies the correct relational order of the UI Objects?

Screen ? Application ? View ? Applet ? List Column

Unfortunately, no

Application ? Applet ? View ? Screen ? List Column

Unfortunately, no


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Applet ? Screen ? View ? Application ? List Column

Unfortunately, no

Application ? Screen ? View ? Applet ? List Column

Yes, This is the correct order of UI objects.

2. When placing an MVG in a list applet, to achieve the best possible performance, it is important to:

Write custom SQL

Unfortunately, no

Specify a primary field for the MVG

Yes, You would specify a primary field for the MVG so a query on a list applet only returns the primary

record and not all record within the MVG.

Specify a foreign field for the MVG

Unfortunately, no

Validate all values using Siebel VB

Unfortunately, no

3. When configuring a pick list, which of the following items are mandatory? (select all that apply)

You must set the runtime attribute of the applet's list column or control to TRUE.

Yes, setting the runtime attribute is mandatory.

You must make the field required.

Unfortunately, no

You must specify a pick map.

Yes, specifying the pick map is mandatory.

You must make the field force active.

Unfortunately, no

4. Which of the following are required to build a M: M link? (select all that apply)


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Inter table

Yes, specifying the inter table is mandatory.

Primary Id Field

Unfortunately, no

Destination Field.

Unfortunately, no

Inter Parent Column

Yes, specifying the Inter Parent column is mandatory.

5. Which of the sequences below correctly articulates how the Siebel 7 Thin Client connects to a data

source?

Thin Client ? Gateway Server ? Web Server ? Object Manager ? Database

Incorrect

Thin Client ? Web Server ? Gateway Server ? Object Manager ? Database

Correct

Thin Client ? Resonate Load Balance Server ? Web Server ? Gateway Server ? Object Manager ?

Database

Incorrect

Thin Client ? Web Server ? Object Manager ? Gateway Server ? Data

Incorrect

6. Arrange the hierarchy of the parameter relationships below from BROADEST ? MOST GRANULAR:

Component Parameter

Server Parameter

Server Task Parameter

Enterprise Parameter

Correct

Task Parameter

Server Parameter

Server Enterprise Parameter


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Component Parameter

Incorrect

Server Parameter

Server Task Parameter


Component Parameter

Incorrect


Task Parameter

Server Parameter

Server

Component Parameter

Incorrect

7. Is the following statement TRUE or FALSE:

The SRF is a compiled version of the repository.

True

Correct

False

Incorrect

8. Which of the following are major table types according to Siebel (select all that apply)?

Interface (EIM) tables

Correct

System Data tables

Incorrect

Repository tables

Correct

User Data tables

Incorrect


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Data (Base) tables

Correct

Foundations

1. Which entity represents a person external to your company?

Customer

Unfortunately, no.

Party

Unfortunately, no.

Contact

Yes, A Contact is a person with whom you do business, and is external to your company.

Person

Unfortunately, no.

2. Which type of product is an internal application used by employees and partners?

Employee Application

Yes, Employee applications, such as Siebel Sales, Siebel Call Center, and eFinance are internal

applications used by employees and partners.

Partner Application

Unfortunately, no.

Customer Application

Unfortunately, no. Customer applications such as eSales and eService are external applications used by

customers.

Employee Partner Application

Unfortunately, no.

3. Marcel found out the area code of his contact, Céline, has changed from 912 to 440. Which of the

following is the easiest way for him to change Céline' s area code?

Find Céline' s record in the My Contacts View, delete it, and create a new record


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Unfortunately, no.

Find Céline' s record in the My Contacts View, go to the detail applet, change thearea code

Yes, To modify and save data, select the record field in the list or form and change it. The change is saved

when you click or step off of the record.

Find Céline' s record in the All Contacts Across Organizations View, delete herphone number from a

primary list, and input the new one

Unfortunately, no.

Find Céline' s record in the My Contacts View, delete her phone number from aprimary list, and then

input the new number

Unfortunately, no.

4. How many Business Components can a single list or form Applet reference?

Two (if using a toggle)

Unfortunately, no. A toggle Applet must be based off of one business component.

One

Yes, Each Applet is based on a single Business Component.

Unlimited

Unfortunately, no.

Eight

Unfortunately, no.

Architecture and Installation

1. Refer to the exhibit below. Scenario: You have two server machines and you are using laptops as

clients for users who will be traveling. You want to install full functionality for remote users. Which

components must be present to support this functionality. Choose three.


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Siebel Web Server Extension

Unfortunately, no.

Object Manager

Yes, The laptop will need the Object Manager as well as the first server in this scenario.

Siebel Web Engine

Yes, The Siebel Web Engine must also reside on both the server and laptop.

Data Manager

Yes, The laptop will need the Data Manager as well as the first server in this scenario.

Eapps.cfg file

Unfortunately, no.

2. How might you verify repository data after installing the Database Server?

View the SESsetup.log file in the Siebel root directory

Unfortunately, no.

Verify that the Windows Service and Unix daemon process is started.

Unfortunately, no.

Run the imprep.ksh script.

Unfortunately, no.

Run a query to count the records in the S_VIEW table.

Yes, Running a query against a repository table such as S_VIEW is a great way to verify that theDatabase

Server installation was successful.

3. What happens when a user enters a URL for a Siebel application into a Web browser?


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The Browser retrieves the appropriate templates and the Siebel Web Engine retrieves the data from the

database to build the HTML page.

Unfortunately, no.

The Siebel Web Engine recognizes the URL and passes it to the Web Server where the HTML page is

built for the user.

Unfortunately, no.

The Web Server retrieves the appropriate templates and the Siebel Web Engine retrieves the data from

the database to build the HTML page.

Unfortunately, no.

The Web Server recognizes the URL and passes it to the Siebel Web Engine where the HTML page is

built for the user.

Yes, The Web server recognizes that a URL contains a Siebel request and passes it to the Siebel Web

Engine. The Siebel Web Engine then builds the HTML page with data and template tags which is passed

via the Web server to the browser.

Access Control and Organizational Setup

1. Ken Fisher has several positions, including Service Representative, Service Leader, and Support

Engineer. His primary position is Support Engineer. How should Ken change his position to Service

Representative after he logs in?

Change the default position flag in his profile.

Unfortunately, no.

Select 'User Administration" ? "User Profile".

Unfortunately, no.

Select the position during the login process.

Unfortunately, no.

Select "View" ? "User Preferences" ? "Change Position".

Yes, Users can only log into one position at a time, and that position defaults to the user's primary

position. A user may change positions after logging on by selecting View || UserPreferences || Change

Position.

2. Which of the following views displays data based on a user's position on a team and allows all users


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associated with assigned positions to access the data?

My View

Yes, The word "My" is frequently used in the titles of views applying single position accesscontrol.

However, "My" does not always imply single position access control. Some "My" views apply personal,

organization-based, or position-based sales team access control. For example, the My Activities view

applies personal access control.

My Team' s View

Unfortunately, no.

All Across Organization View

Unfortunately, no.

All View

Unfortunately, no.

3. Which access control mechanism would typically be used to ensure that Sales Representatives in the

UK have access to only UK Customer information?

Position

Unfortunately, no.

Responsibility

Unfortunately, no.

Personal

Unfortunately, no.

Organization

Yes, When individual data can be associated with an organization, you can apply organization-based

access control to the data. This limits data access to users assigned to a particular organization.

Exploring Siebel Applications

1. What mechanism prevents the entry of duplicate records by specifying the columns that must contain

a unique set of values?

Foreign key

Unfortunately, no.


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Index

Unfortunately, no.

Primary key

Yes, Primary keys specify columns that must contain a unique set of values, prevent users from entering

duplicate records, and are used to determine uniqueness of records during data import operations.

User key

Unfortunately, no.

2. When you create a join to a party table, the destination column must reference the _____column in the

joined table.

ROW_ID

Unfortunately, no.

PARTY_ID

Unfortunately, no.

BU_ID

Unfortunately, no.

PAR_ROW_ID

Yes, The correct answer is .Tables joined to the S_PARTY table have a column named PAR_ROW_ID that is

related tothe ROW_ID column in the S_PARTY table.

Configuration

1. You want to add your company' s logo in the branding area. Which of the following is NOT a step that

you need to accomplish this?

Compile an .srf and test the application after you modify it in Tools to seewhether the logo appears

Yes, To change the logo in the Banner Frame, you would modify the template file to add the image,

providing the image file name in the HTML, then test the application. Modifying template images does

not require a recompile of the .srf.

Specify the name of the logo in an HTML IMG tag

Unfortunately, no. This is a step to add a logo to the branding area.

Test the application after saving the template file to see whether the logo appears



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Edit CCFrameBanner.swt template file to add an image


2. What steps do you have to perform in order to bind applets to a view template? Choose two.

Drag the applets from the list onto the placeholders in the view template

Yes, dragging the applets from the applet window to the applet placeholders in the Web ViewEditor.

Launch the Web View Layout Editor in Siebel Tools to have the template file and the applets window

open

Yes, Binding applets to a view template involves launching the Web View Layout.

Create a new Screen View definition in Screens

Unfortunately, no.

Create a separate siebel.exe for each locale

Unfortunately, no.

Modify properties in Siebel Tools, by navigating to "View" ? "View Web template"

Unfortunately, no.

3. You want to edit the Web layout of a Contact Form applet by right-clicking and choosing Edit Web

Layout. You have checked out the appropriate project but you still get an error as soon as you choose

Edit Web Layout. Which of the following toolbar settings should you have set first?

History

Unfortunately, no.

List

Unfortunately, no.

Web Controls

Unfortunately, no.

Edit

Unfortunately, no.

Target Browser Group

Yes, The target browser group determines how conditional template tags are expressed in the layout

editor. Inside the template are SWE:IF tags that conditionally execute blocks of code. At edit time you see

the applet the way it would show up for the particular browser you have chosen. At run time, the

conditional sections in the template are executed appropriately for the current browser.


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Debug

Unfortunately, no.

4. Opportunity and Sales Stage have a M:1 relationship according to your business model.You want to

show some data from the Sales Stage business component in your Opportunity business component.

How would you do this?

By creating an implicit join between the Opportunity business component and the S_PARTY table

Unfortunately, no.

By using the intersection table S_OPTY_STG

Unfortunately, no.

By creating a link between Opportunity and Sales Stage business components

Unfortunately, no.

D. By creating a join from the Opportunity business component to the S_STG table

Yes, A Join object definition creates a relationship between a business component and a tableother than

its base table. The join allows the business component to use columns from that table. The join uses a

foreign key in the business component to obtain rows on a one-to-one basis from the joined table, even

though the two do not necessarily have a one-to-one relationship.

5. Which of the following are true of Multi-value group (MVG)? Choose two.

Its visual cue is [Pic of Drop down arrow]

Unfortunately, no.

It requires dedicated space for each child record on a view

Unfortunately, no.

Multi-value field is required for an MVG

Yes, The multi-value field is a field in the parent business component that references a field in the child

business component.

It is an alternative to a detail view for managing parent and related child records

Yes, A multi-value group (MVG) applet is a dialog box that provides the means to display and maintain a

set of records of data from another business component (child) associated with the currently displayed

business component (parent) record.

It cannot be built on M:M relationships

Unfortunately, no


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6. Which of the following is a valid reason to use unused columns of an existing standard 1:1 extension

table (rather than creating a custom extension column on the base table)?

The columns will very rarely be included in the User Interface, and applies to only a small subset of the

records in the base table

Yes, Adding a field that references a column in a standard 1:1 extension table may result in some

performance degradation associated with the join. However, if that field is displayed on an applet that is

not frequently used, then the performance impact is slight.

It will improve performance

Unfortunately, no.

It is a solution when you have not purchased the Advanced Database Extensibility module

Unfortunately, no.

Siebel does not permit creation of new columns on base tables

Unfortunately, no.

7. Which of the following access control mechanisms is NOT how Siebel limits records a user can access

in a given view?

Membership in access groups for catalogs and categories

Unfortunately, no.

User ID

Unfortunately, no.

User' s responsibilities

Yes, Responsibility determines which views the user can see, but does not control the data that is

presented in that view.

User' s organization

Unfortunately, no.

User' s position

Unfortunately, no.

8. You would like to see Siebel Actuate Reports in Portuguese instead of English. Which ofthe following

would you use?


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Regional setting

Unfortunately, no.

Internationalization

Unfortunately, no.

Language specific compilation

Unfortunately, no.

Localization

Yes, Localization refers to the process of adapting a program to a specific locale. Siebel applications can

be localized by translating and resizing elements of the user interface such as dialog boxes, buttons,

error messages, reports, and online help.

9. What is the effect of checking out a project? Choose three.

Locks the project in the server repository but not in the local repository

Unfortunately, no.

Locks the projects in the local database repository

Yes, Checking out a project locks the project in both the local database repository and the

serverdatabase repository. Checking out a project also copies all of the object definitions in the project to

the local database.

Locks the projects in the server database repository

Yes, Checking out a project locks the project in both the local database repository and the

serverdatabase repository.

Copies all object definitions in the project on the server to the local database

Yes, Checking out a project also copies all of the object definitions in the project to the local database.

Data Loads

1. Why would you use the ONLY BASE TABLES parameter in your EIM configuration files?

To eliminate duplicate data

Unfortunately, no.

To verify import success

Unfortunately, no.


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To speed up processing

Yes, To explicitly include or exclude tables and columns to avoid unnecessary processing, use ONLY BASE

TABLES, ONLY BASE COLUMNS, IGNORE BASE TABLES, or IGNORE BASE COLUMNS in your .ifb file.

To truncate EIM tables after import

Unfortunately, no.

Business Process Automation

1. You have a Workflow process that evaluates the age of Service Requests and updates the priority of

Service Requests that are more than a week old. Which Siebel Workflow step type are you using to

change the priority of the Service Request?

Siebel Update step

Unfortunately, no.

Siebel Operation step

Yes, Siebel Operation steps handle Siebel database operations, such as insert or update.

Decision Point step

Unfortunately, no.

Sub Process step

Unfortunately, no.

2. Which Siebel feature enables you to automatically apply a discount to a customer' s orderwhen the

customer adds both a printer and replacement ink cartridges to their onlineshopping cart?

Siebel Workflow Policy Program

Unfortunately, no.

Action Sets

Yes, Action sets are groups of actions that are triggered by events. They are created in the Action Sets

view under the Runtime Events Administration screen.

Siebel Assignment Manager

Unfortunately, no.

Rule Sets

Unfortunately, no.


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3. How can you tell if your connectors in a Siebel Workflow process are successfullyconnecting the steps

as you create the Workflow process? Choose two:

The two ends of the connector will be white in color

Unfortunately, no.

By running the process using Process Simulator

Yes, If you run the process in the Process Simulator without error, you also know that the connectors are

all connected.

By right-clicking the connector line

Unfortunately, no.

The two ends of the connector will be red in color

Yes, When a connector is successfully connected, the end of the connector will be red.

Deployment

1. Which of the following describes .dx files?

Transaction files transferred between the Server and Mobile Client

Yes, The .dx files are compressed, sequentially numbered transaction files created by the Transaction

Router server task.

Temporary files that are automatically purged upon application exit

Unfortunately, no.

Directory files used by Siebel to organize physical file directories

Unfortunately, no.

Log files used for troubleshooting EIM process errors

Unfortunately, no.

2. When does the Transaction Merger server task override the MRG: System Conflict Resolution system

preference?

Never

Unfortunately, no.

When a Duplicate Conflict occurs


Viswanathan Velavan

Unfortunately, no.

When an Update Conflict occurs

Unfortunately, no

When a Delete Conflict occurs

Yes, Transaction Merger uses specific rules to resolve conflicts with database data changes. When a

Delete Conflict occurs, transaction Merger will override the MRG: System Conflict Resolution system

preference. Whether this preference is set to Client Wins or Server Wins, a delete always wins.

3. When initially preparing your target environment for migration, which of the following tasks should you

complete? Choose three.

Check out projects that were changed in development

Unfortunately, no.

Create user accounts

Unfortunately, no

Install any required client software

Yes, To prepare your target environment, you need to install any required client software.

Install database and server software

Yes, To prepare your target environment, you need to install the database and server software.

Copy the .srf file to server and clients

Yes, To prepare your target environment you need to copy the .srf and other client files to the sever and

necessary clients, and verify the parameters (.cfg, ODBC, etc.)

4. What is stored in the S_DOCK_TXN_LOG table in the Server Database?

Before and after images of data

Yes, Field level changes are tracked and stored in a master transaction table (S_DOCK_TXN_LOG) as rows.

A list of transactions performed while docked

Unfortunately, no.

All of the data that is changed during a remote session

Unfortunately, no.

Remote user information

Unfortunately, no.


Viswanathan Velavan

Date post:	24-Apr-2015
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