Unrestricted © Siemens Postal, Parcel & Airport Logistics GmbH 2015 All rights reserved.
Management ManualHealth & Safety, Quality and Environment
Siemens Postal, Parcel & Airport Logistics
2015-07-01Unrestricted © Siemens Postal, Parcel & Airport Logistics GmbH 2015 All rights reserved.Page 2
Management ManualContent
Preface 3Health & Safety, Quality and Environment Policy 4Commitment 5Certification: Headquarter and Regional Companies 6Integrated Management System
Quality Management (ISO 9001) 8Environmental Protection (ISO 14001) 9Occupational Health and Safety (BS OHSAS 18001) 10
Contact 11
2015-07-01Unrestricted © Siemens Postal, Parcel & Airport Logistics GmbH 2015 All rights reserved.Page 3
Management ManualPreface
Siemens Postal, Parcel & Airport Logistics (SPPAL) is active in combined business for airport and postallogistics with a long history and as market leader in material handling. We have a tradition of more than30 years of experience in building individual material handling solutions for our customers worldwide.Our products help our customers to fulfill their mission and improve their business. Headquartered inConstance, Germany, SPPAL has a global setup of several regional companies.
SPPAL operate for two large groups of customers:
§ Airports and Airlines customers for baggage and cargo handling systems.
§ Courier, Express, Parcel (CEP) and Postal Service for a range of letter and parcel sorting machinescombined with address reading and coding solutions.
Software solutions as well as the comprehensive services offered by SPPAL are equally attractive forboth airport and postal customers.
The quality of our products and services together with our innovations ensure the competitiveness of ourcustomers and partners.
Our environmentally friendly products and systems are recognized around the world for their safety,reliability, long service life and cost effectiveness.
We accept the social responsibility, e.g. towards our customers, partners employees. We ensure that wecomply with the high standards placed on our product quality, environmental protection and health andsafety management by a comprehensive management system.
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On a daily basis Health and Safety of our employees,customers, products and services has the utmostimportance.
Outstanding customer value through excellence inquality, solutions and execution, passionate employeesand spirit of innovation.
Environmental sustainability is self-evidently consideredin development and realization of our products andservices.
Health and Safety First, Quality Always, Environmental Protection Obligatory
Management ManualHealth & Safety, Quality and Environment Policy
Michael Reichle, CEOSiemens Postal, Parcel &Airport Logistics GmbH
2015-07-01Unrestricted © Siemens Postal, Parcel & Airport Logistics GmbH 2015 All rights reserved.Page 5
Management ManualCommitment
Satisfied Customers. We always strive to meet our customers‘ requirements or to exceedtheir expectations. Our products and our acting shall always show our customers that we arecommitted to our core values quality, innovation and reliability.
Concentration on our processes. We systematically work on increasing our performanceand improvement of our processes. Customer satisfaction is our main goal.
Continuous improvement. In order to increase our business and to outperform ourcompetitors, all our employees shall continuously improve the workflow of their day-to-daybusiness.
Compliance with laws. This is a matter of course for us. Our health, safety andenvironmental efforts exceed legal requirements.
Quality – a part of our everyday life. At SPPAL, we all are responsible for quality.This is part of our daily life. We utilize the principle of accurate and responsible, self-reliantaction. We consider quality, environmental protection and safety according to the priorities ofour Quality and Safety Policy.
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Management ManualCertification of Headquarter Germany
This is to certify that the Integrated Management System (IMS)is in compliance with
ISO 9001: Quality ManagementISO 14001: Environmental ProtectionBS OHSAS 18001: Occupational Health and Safety
The certification covers all functions of the organization:
project planning � acquisition � engineering � procurement �production � assembly � commissioning � service of products,systems, nets and services.
The certificate includes following headquarter locations:
Constance, Nuremberg, Frankfurt and Düsseldorf
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Management ManualCertification Overview
Company Country CodeISO 9001:2008
Quality ManagementSystem
ISO 14001:2004Environmental
Management System
OHSAS 18001:2007Occupational Safety
Expiry dates: ISO 9001 ISO 14001
OHSAS 18001
SD (Middle East) LLCUnited Arab
Emirates AE ÖRe-Certification
Q2 2015 Ö06.02.201710.01.201803.01.2016
Siemens Postal, Parcel &Airport Logistics Ltd.
Canada CA Ö 28.09.2016
Siemens Postal, Parcel &Airport Logistics AG Switzerland CH Ö Ö Ö 29.05.2017
Siemens LogisticsAutomation Systems
(Beijing) Co., Ltd.China CN Ö Ö Ö 22.10.2015
Siemens AG, Logistics andAirport Solutions Germany DE
Re-CertificationQ3 2015
Re-CertificationQ3 2015
Re-CertificationQ3 2015 31.12.2015
Siemens Postal, Parcel &Airport Logistics, S.L.U.
Spain ES Ö Ö Ö07.11.201607.11.201626.11.2016
Siemens S.A.S.Siemens Postal, Parcel &
Airport Logistics S.A.SFrance FR Ö Ö Ö
13.12.201613.12.201513.12.2015
Siemens Postal, Parcel &Airport Logistics Limited
Hong Kong HK Ö Ö Ö13.11.201713.11.201713.11.2017
Siemens Postal Parcel&Airport Logistics Tech Pvt.
Ltd.India IN Re-Certification
Q3 2015Re-Certification
Q3 2015Re-Certification
Q3 2015 27.07.2015
Siemens Postal, Parcel &Airport Logistics S.r.L
Italy IT ÖRe-Certification
Q4 2015Re-Certification
Q4 2015
15.10.201727.09.201527.09.2015
Siemens Postal, Parcel &Airport Logistics, Unipessoal
LdaPortugal PT Ö Ö Ö
14.11.201614.11.201614.11.2016
Siemens Postal, Parcel &Airport Logistics Pte Ltd Singapore SG Ö 01.12.2016
Siemens Postal, Parcel &Airport Logistics Ltd.
UnitedKingdom
UK Re-CertificationQ2 2015 Ö
17.05.2015-
14.07.2016
Siemens Postal, Parcel &Airport Logistics LLC USA US Ö
No re-certification!-> moving to compliance
mode
No re-certification!-> moving to compliance
mode
21.03.201731.12.201531.12.2015
Some regional entities have a differentcertification scope, ISO 9001 or more.Further additional standards can be incorporatedaccording to specific regional requirements.
2015-07-01Unrestricted © Siemens Postal, Parcel & Airport Logistics GmbH 2015 All rights reserved.Page 8
Management ManualQuality Management System – ISO 9001
The Quality Management System (QMS) is implemented,proven and certified since many years.
§ We continuously adapt our QMSby best practice sharing.
§ We evaluate our QMS on a regular basisthrough audits and assessments.
§ We initiate, implement, measure and trackprocess improvements continuously.
§ We expect our personnel to reach results of high qualityin all process phases.
§ We intensively promote our quality culture.
§ Our QMS is based on the three quality cornerstones: Products (Services), Personnel, and Process.
à Our QMS is a fully integrated supporting process in the Process House
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Management ManualEnvironmental Management System – ISO 14001
The Environmental Management System is implementedaccording to ISO 14001.
EHS = Environment Health & Safety
à Our Environmental Management System is a fully integrated supporting process of the Process House
à Environmental Management Systems in regional units follow local laws and regulations
§ We care about environmental protection.
§ We care about the environmental impact of ourproducts and services and avoid hazardoussubstances wherever possible.
§ We give particular attention to hazardous substancesand to all activities involving handling these substances.
§ We have implemented an effective crisis management.
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Management ManualHealth and Safety Management – BS OHSAS 18001
Occupational Health and Safety are fundamental to our culture:
§ Health and safety at work are central components of ourcorporate culture.
§ We take measures to prevent accidents.
§ We engage in extensive, management-driven safeguard initiativesand prevention programs to protect our employees.
BS OHSAS = British Standard for Occupational Health and Safety
à Our management system for occupational safety and health protectionis a fully integrated supporting process in the Process House
à Occupational health and safety management systems inregional units follow local laws and regulations
2015-07-01Unrestricted © Siemens Postal, Parcel & Airport Logistics GmbH 2015 All rights reserved.Page 11
Contact
Thomas FaesselBücklestr. 1-5,78467 KonstanzGermanyTel.: +49 (7531) 86 2098Mail: [email protected]
Integrated Management System
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