Sierraat

the State Library of WA

Debra Jones

“I’m sorry to say so but, sadly it’s true

that bang-ups and hang-ups can happen to you.”

Dr Seuss

A bit of background Oct 2011- Became early adopters Feb 2012 - First contact with III Project Manager Nov 2012 - Project kicked off with III Dec 2012 - Servers handed over to III Jan 2013 - Project Manager changed Feb 2013 - Access to Preview Mode Mar 2013 – Migrated!

The not so good bits WebSelect Circa Speed Infrastructure

WebSelect

Any news on this call yet? We really need our Public Library clients who use WebSelect to be able to use it from day 1 after we convert to Sierra, and if their logins change, we have to communicate this to them asap.

If we can't guarantee this, it could be a show stopper for us.

I think we got this resolved now. It seems like the permission works a little differently than it used to, and that wasn't clear in the documentation. I checked and it looks like you've already got a good chunk of users assigned to this application, so that's a good sign.

I'm still seeking clarification about the permission/application relationship, but I think you should be okay now.

We've had our specialists take a look and they can't seem to reconcile the information so we are seeking a higher level of support.

Circa

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=mnCNMssdFN_JgM&tbnid=7sx-9leYxUED4M:&ved=0CAUQjRw&url=http://www.clker.com/clipart-23413.html&ei=w8poUu36A8eBkwXykYHQDg&psig=AFQjCNGROaQPQWGs_HSl7m2YcEUkDWoOew&ust=1382685668939485

Speed

Infrastructure

Fallout Confidence in the LMS was jeopardised Project staff were consumed with

troubleshooting Normal business as usual work and other

projects were on hold and we are still catching up

The good bits Basecamp Communication Familiarisation Rolling out the SDA Sierra listserv Sierra

What we learnt

Having a US based vendor is hard work The squeaky wheel gets the most grease Be wary of what you can’t test Sometimes you’ll be disappointed

“And will you succeed? Yes indeed, yes indeed!

Ninety-eight and three quarters percent guaranteed.”

Dr Seuss

Debra JonesSierra Systems Coordinator

debra.jones@slwa.wa.gov.au08 427 3495

Questions…