Installation Screen Shots and Configuration Instructions for the Sierra Wireless Watcher Software Required for the

Sierra Wireless Air-Card 860

Document Information: Created: 12/27/05 Created By: Doug Clark Data Solutions Consultant

Cingular Wireless 706-206-8456

Audience: This document is intended to be utilized by IT professionals that are in the process of installing the Sierra Wireless Aircard AC860 Watcher software onto laptop or tablet PC’s. This document requires a knowledge of networking and network concepts. Purpose: The purpose of this document is to serve as a step by step guide in assisting IT professionals in installing and configuring the Sierra Wireless Watcher software for the AC860. Assumptions:

1. The reader of this document has a laptop / tablet PC and a Sierra Wireless AC860 card with an active SIM inserted into it.

2. The reader has their account and access point name information

available to be entered into the Watcher program

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Table of Contents Introduction ...........................................................................................4 System Requirements ............................................................................4 Downloading and Installing Watcher ....................................................5 Configuring Watcher ...........................................................................12 The Watcher Interface .........................................................................17

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Introduction Cingular Wireless provides the nations largest and fastest wireless digital network with our EDDGE technology. Cingular has a clear defined path to 3G deployment in the top 100 markets in ’06 delivering 400-700 Kbps on avg. and 100 ms of latency. The Cingular Wireless data network today covers more than 95% of the population across 46,000 cellular towers. Cingular takes a business approach to supporting its customers by providing dedicated Tier II to Tier II support thus direct b2b support not C2B. The following document provides installation and configuration instructions for the Sierra Wireless AC860 management software called Sierra Watcher. Sierra Watcher is a robust interface that allows for auto-launch and auto-reconnect features thereby enhancing the end user’s experience by alleviating unnecessary interaction.

System Requirements

1. Type II PCMCIA slot 2. Windows 98, 2000 (SP4), Windows NT (SP6a and networking installed), Windows

Me, Windows XP (Home and Professional) with SP1 3. 32 MB memory 4. I/O Resources: 1 IRQ, 40 bytes I/O space 5. Administrative privileges to install the software

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Downloading and Installing Watcher Step 1: Download & Install Watcher Click on http://wirelessdata.myflorida.com/cingular_sierra_ac860_software.htmand download the watcher software (Sierra Wireless AC860 U4.4.1, Build 0799, Firmware U1_1_29, Watcher 4.4.1.4) and save it to your desktop. Launch installation software, AC8xx_NB_ENU.msi. You will see the following screens during the AirCard 860 Watcher installation. When you see the screen below, click “Next.”

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2. Select “I accept…” & click “Next.”

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3. Click “Next” if the destination folder is correct or click change if you wish to install it to another folder.

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4. Click “Install” to begin the installation.

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5. Wait while Watcher is installed. The software will go through an installation process and you will see several screens including a DOS prompt. The total install time ranges from 1 to 3 minutes:

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6. Install the Aircard 860 into the PCMCIA slot on the computer then select “Finish”.

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7. You should now see the following icon(s) on your desktop and in your system tray.

System Tray Status: Not connected

System Tray Status: Connected (note the change in the watcher icon (middle) and the network adapter manager icon (right))

8. Double click the following icon to launch the Sierra Watcher software for the first time to

configure the auto-launch feature and auto-connect feature.

9. Note after double clicking the icon you should see the following Interface. Please proceed

to section II: Configuring Watcher to proceed in configuring Watcher or section III: The Watcher Interface to learn what the different icons mean and the different functions

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Configuring Watcher 1. Setting up the Auto-Launch Feature

a. Click on Tools>Options, and on the General Tab check Auto launch on Card insertion.

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2. Setting up the ISP.Cingular or WAP.Cingular APN (if not already included). PLEASE NOTE CINGULAR (W/O Acceleration) SHOULD BE UTILIZED IF YOU ARE UTILIZING A VPN SUCH AS WECM.

a. Tools>Connections>Aircard Tab>Add

b. Type in the profile name that you want to be able to associate the connection with

such as Cingular Wireless c. Type in the provided User Name and Password provided by Cingular Wireless*

i. Username: ISP@CINGULARGRPS delivers a public dynamic address and does not utilize a compression /acceleration technique in the network

ii. Password: CINGULAR1 (all uppercase) d. Type in the Access Point Name such as ISP.CINGULAR e. To enhance the end-user experience click on autoconnect so that the card will

connect when in a coverage area without user intervention * please note that a custom apn will have its own APN, User Name and Password

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f. Once completed click ok on the profile screen. Then choose this as your default

profile unless you are entering another connection that is your default. This will ensure that during an auto connect situation the proper profile is utilized. The connections screen should look similar to the screen shot below:

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g. Click apply then ok on the connections screen and the Watcher Interface should

look similar to the below screen shots when connected depending if you are in a 3G market or not.

2.5G EDGE 70-135 Kbps

3G HSDPA 400-700 Kbps

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3. The Sierra Watcher program has an Auto-Launch feature included that will allow the

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lease note: The NetMotion Mobility XE software should auto-connect without assistance

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a. First make sure that Watcher is not connected e (highlight) the profile you

software to automatically launch an application. For the purposes of this document anfeature it is not known if their is an application that needs to be auto-launched when connectivity to the Internet is established.

Pfrom an auto-launch command from the Sierra Watcher program as long as a transport medis in place (i.e. Wi-Fi, WWAN, Ethernet etc.)

b. Click Tools>Connections>Aircard Tab>Choospreviously entered>Edit>Advanced>Autolaunch Tab

c. Choose Application >Select Browse and find the application that you wish to auto

launch

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The Watcher Interface

details on the interface associated with Sierra Watcher. lease note some of this information is useful in troubleshooting the connection.

e end users scrolls his mouse over the bars a RSSI (Received Signal Strength Indicator) value

61 to -70 dBm is quite good

al rline/unusable signal level

between the cell tower and you attenuate”, or weaken, the signal strength. Often signal strength can be improved by

The following information providesP

Signal Strength Indicator: This displays the number of bars or how strong the signal is. If thwill appear. Below is a definiation of what those different values mean from a connectivity standpoint. If the bars are not filled in then the user is outside of a coverage area. A lower value means “better signal”. For example: -40 to -60 dBm is exceptionally strong signal --71 to -80 dBm is satisfactory -81 to -90 dBM is weaker sign-100 dBm and above is a borde Cellular data is a line of sight technology. Obstructions“moving slightly, approaching the windows of a building, or laying the antenna down flataway from the laptop LCD.

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GPRS/EDGE/UMTS/HSDPA Indicator: This shows what network is available to connect to nd your connection state. When the letters are only available it means you are within the

the

bps on avg..

that edge is the fastest service available. This will deliver about 70-135 Kbps n avg.

icates that UMTS is the fastest service available. This will deliver about 220-320 bps on avg.

that HSDPA service is the fastest available. This will deliver about 400 – 700 bps.

ction Profile Information: This button will allow the end user to verify the profile ttings they are currently using or about to use. If more than one profile is available the end

at the service is connected to. It should isplay either Cingular or AT&T Wireless but as the networks are integrated is should always

This indicates the number of bytes transmitted and received. When onnected in a data session the end user should see both of these numbers incrementing.

Note at if auto-connect is a chosen profile characteristic the end user does not have to intervene to

acoverage area but have not acquired to the service. When an outline is available around the letters it means you have acquired the service and can establish a connection. Finally whenletters are outlined and the background is filled in it means that a connection has been established. Below is a listing of the different letters that may be seen. gprs – It means that the gprs service is the fastest service available. This will deliver about 40 K edge – It meanso 3G – IndK HS – IndicatesK Conneseuser can use the drop down list to choose that profile. Network Tag: This will display the Carrier network thddisplay Cingular. Tx/Rx Indicator:c Connect / Disconnect Button: Click this button to connect or disconnect to the network.thconnect.

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