Signal MutualSignal MutualWebsite Tour

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Signal Home PageSignal Home Page

Welcome to Signal Mutual’sWelcome to Signal Mutual’s

Website Tour!Website Tour!

On this tour we will show you how to:

Navigate the website

Log in to eManager

View some key areas

Signal Home PageSignal Home Page

Signal Mutual’sSignal Mutual’s

Website URL is:Website URL is:

www.signalmutual.com

Signal Home PageSignal Home Page

Signal’s Website MenuSignal’s Website Menu

Home

Signal Today

Publications

Claims & Legal

People

Safety

News

eManager

Signal Mutual Highlights

“Self insurance, group strength” is Signal’s motto and sums up the individual and interconnected benefit of mutual insurance

Cost effectiveness. Signal’s claims payments equal 93% of every dollar paid by Members

Members set their own rates based on their experience record

Signal provides $10m of Employers' Liability Coverage

Signal Mutual Highlights

Signal’s claims management team has 20 years average experience with Longshore claims

Signal provides a claims reporting software enabling Members to electronically report claims to Signal per state's requirements and build an extensive database on each claimant

Signal’s Safety Management Team has abundant knowledge across all maritime industries and offers Members specialized services specific to their operations

Signal “Safety” Signal “Safety”

SafetySafety

The “Safety” area of the Signal website includes a large number of topics, forms, available safety meetings, in addition to other information, which is updated frequently.

“Safety” is both an important business practice promoted and supported by Signal within the Member group, and an area of the Signal website.

Signal “Safety” – “What’s New”Signal “Safety” – “What’s New”

SafetySafety

Within the extensive Safety topics is an area called “What’s New“ (top of screen). “What’s New” has a drop down menu of the most recent Safety articles and new developments.

Signal Home PageSignal Home Page

eManagereManager

eManager is Signal’s proprietary application that requires an active account on the website.

eManagereManager

If you are already registered with Signal and have a login (your email address is your login name) and a password, you can log into eManager immediately.

eManager Login PageeManager Login Page

your_name@email.com

eManager Log in PageeManager Log in Page

eManagereManager

If you forgot your password, click on the link “Forgot your password? Click here”. Your password will be sent to the registered email address for your account.

eManager Login PageeManager Login Page

eManagereManager

If you are a new member and need an account, click on the link “New user registration? Click here”. You will be prompted for information to register. You should receive an email from Signal within 2 business days after registering.

“Claim Entry”“Recent Claims”“Reports”“Claim Search”“Renewal Questionnaire”“My Profile”“eManager Home”“Logout”

eManager Home Page eManager Home Page

eManagereManager

This is the home screen of eManager. The menu items available at left are:

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

Claim EntryEnter new claims or view pending and recently entered claims.

Recent ClaimsView claims entered within the last 30 days.

ReportsClaims listing: request a claims report with graphs, available in .pdf or .csv formats to allow viewing as well as manipulation of claims data); Experience record: request an experience record which will be sent to the member’s registered email address); and Claims reports: loss run, experience record, claimants on compensation, claimants with multiple claims, injuries by body part, and death claims.

Claim SearchSearch for specific claims using a flexible search criteria including policy year, claim number, port, f-code, name, accident date and total incurred value. Useful to isolate data, view current reserves and history of payments on a claim.

Renewal QuestionnaireDetails about your payroll, safety, and claims programs, including estimated final payrolls and projected payrolls for the forthcoming year. These projections are a key part of assessing the renewal budget for the new year. Data is saved. Any repeating data will be available to Members the following year (on-line).

My ProfileAllows easy updates to online contact information for “Personal Information”, “Report Preferences” and “Access”.

eManager Home

Logout

eManager Menu SummaryClaim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager Claim EntryeManager Claim Entry

eManagereManager

A powerful feature of eManager is the volume of data easily accessible to view, query, produce reports, enter new data, and manage existing claims. The first link in eManager is “Claim Entry”. This menu item allows members to enter new claims.

After entering the “Accident Date” (and time if known) and selecting the “Verify Coverage” button you will enter the main screen (with 7 tabs) for Claim Entry where you can enter the full details of the claim.

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager “Claim Entry” – Enter a New Claim eManager “Claim Entry” – Enter a New Claim

The “Claim Entry” optionallows you to enter a new claim

Required areas: Member and Adjuster Details

Claimant DetailsEmployment Details

Accident DetailsInjury Details

Optional areas:Medical Treatment Details

Optional Details

eManagereManager

To add a new claim, go to: “Claim Entry”

There are 5 required areas for claim entry and 2 optional (if applicable to claim)

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager “Recent Claims”eManager “Recent Claims”

Recently entered claims for your Member or Adjusting

office will be displayed with 4 statuses – “Incomplete”

“Pending”, “Rejected”and “Approved”

eManagereManager

To view a recently entered claim, go to: “Recent Claims”

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager “Recent Claims”eManager “Recent Claims”

Under the “Approved” status, claims have links

to the LS-202 and full claim details by clicking on the

claim ID or “LS-202”

eManagereManager

To view details of a recently entered claim, go to: “Recent Claims”then select tab“Approved”

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManagereManager

The “Reports” menu option of eManager has 3 links:

- Claims Listing (Request a claims report with graphs)- Experience Record (Request an experience record report)- Claims Reports (Reports on claimants on compensation, injury by body part, claims by type, death claims, and claimants with multiple claims).

eManager “Reports”eManager “Reports”

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager “Reports” – “Claims Listing“eManager “Reports” – “Claims Listing“

eManagereManager

Claims Listing This option allows you toproduce preformatted (PDF or CSV) reports for laterprinting or to extract selected raw claims data for further analysis. Reports that are run using the CSV option can be opened in Excel and manipulated with all ofthe edit features available from Excel. You can also save the settings used for future use (that is, save your report preferences).

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager “Reports” – “Experience Record” eManager “Reports” – “Experience Record”

eManagereManager

Experience Record eManager allows you to request a full experience record comparing your claims record with calls.Your selected claims reports or experience record will be generated and then emailed promptly to the email address on record after you click the button “Generate Report”.

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager “Reports” – “Claims Reports” eManager “Reports” – “Claims Reports”

eManagereManager

Claims Reports Produces reports in data and graphical formats. Available reports are: “Claims By: Body Part Detailed, Body Part Summary, Permanency Type Detailed, Permanency Type Summary”, “Claimants on Compensation”, “Claimant With Multiple Claims”, “Death Claims”. The report is generated on-line within eManager. You can then choose to “save as” in whatever format you require.

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager “Claim Search”eManager “Claim Search”

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManagereManager

Use “Claim Search” to search for specific claims using a variety of criteria, including policy year, claim number, state, port, f-code, name, accident date and total incurred value.

policy yearclaim number

f-codeport

accident datetotal incurred value

last name

claim status

open dateclosed date

social security number

eManager “Claim Search”eManager “Claim Search”

eManagereManager

Alternatively, you can launch a general search without a claim number, using various criteria (such as “Member”, “Policy Year”, “State”, “Port”, “F-Code”, “Accident Date”, etc.), You can then select a claim returned from the general search.

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

This example shows 6 claims returned from a general search. “Claim ID” and “LS-202” text for each claim, are links to detailed information about that claim.

Member data is “blurred” to protect confidentiality

Claim Entry

My ProfileRenewal QuestionnaireClaim SearchReportsRecent Claims

eManager HomeLogout

eManager “Renewal Questionnaire”eManager “Renewal Questionnaire”

eManagereManager

Information Requested:Details about your payroll, safety, and claims programs, including estimated final payrolls and projected payrolls for the forthcoming year. These projections are a key part of assessing the renewal budget for the new year.

All information provided on-line will be saved and carried forward so it is available to you – automatically – when you complete the questionnaire next year.

Thank You for Taking the Signal Tour!Thank You for Taking the Signal Tour!

To find out more about Signal, please contactmember services at:  

Signal Administration Inc.12700 Park Central Drive, Suite 1705

Dallas, Texas 75251 (800) 826-4790

Signal Mutual is managed by Charles Taylor Consulting (Hamilton). Charles Taylor Consulting companies have been managing mutuals for over 100 years. They currently manage eight mutuals with combined

assets of over $1.5bn.